COVER Magazine

In this episode of the Cover Mindshift Series, Tony interviews Omar Gemei, the head of Global Placement and Bowing at Marsh for India, Middle East, and Africa. Omar discusses the recent 4% decline in commercial insurance market rates as reported in the Q2 Marsh Global Insurance Index, attributing the decline to increased competition and higher market capacity. He highlights the specific trends in the South African market, noting even greater rate reductions for large, risk-managed clients due to competition between local and London wholesale markets. Additionally, Omar touches on the resilience of the EA region's casualty market compared to the US. He also explains the growing role of alternative risk financing through self-insurance and captive insurance, particularly among sophisticated, multinational companies. The discussion extends to the dynamic cyber insurance market, where increased competition and better understanding of risks have led to declining rates in South Africa. Omar addresses concerns about the industry's capacity to underwrite cyber risks, emphasizing the significant learning and experience gained over recent years.

n this interview, Tony from Cover speaks with Elke Brink, a wealth advisor at PSG Consult. Elke discusses her unexpected path to a career in finance, her educational journey, and the impact of earning her CFP designation. She shares insights on building client trust, particularly as a young female advisor, and the importance of continuous learning in the ever-changing financial landscape. Elke emphasizes the significance of starting early to build a client book and maintaining a holistic understanding of financial planning. The discussion also touches on the benefits of working with a reputable brand like PSG Wealth.

In this episode of the Mind Shift series, Tony interviews Jan-Hendrik, head of underwriting at Western National Insurance, about the challenges and importance of agricultural insurance. They discuss the current state of insurance penetration in the farming community, the evolving risks due to operational changes like diversification into processing and manufacturing, and the significance of full disclosure. The conversation emphasizes the crucial role of brokers in helping farmers understand and mitigate risks, ensuring comprehensive coverage and compliance with regulations. Specific issues such as non-disclosure, joint ventures, and the integration of new infrastructure like solar panels and cold storage are also covered.

Join Tony from Cover as he engages in a comprehensive discussion with Gavin Horne, a seasoned senior underwriter at R&SA, about the importance of risk surveys in the insurance industry. Throughout their conversation, Gavin sheds light on the intricacies of conducting risk surveys, the critical role they play in assessing and pricing insurance, and the responsibilities of insurers, brokers, and clients in this process. Gain valuable insights into how thorough risk assessments lead to better-informed underwriting decisions, improved insurance terms, and enhanced client relationships. Don't miss this in-depth exploration of one of the most vital aspects of modern insurance.

In this episode, Tony from Cover interviews Jeanette Marais, Group CEO of Momentum, discussing the company's exceptional financial results and strategic initiatives. Jeanette highlights the diversified success of Momentum's nine businesses, with notable achievements despite minor setbacks in Africa. The conversation touches on the company's impact strategy, emphasis on collaboration across business units, and efforts to grow its advice footprint. Jeanette also talks about the turnaround in the short-term insurance segment and shares insights into the future of the industry amid economic and political uncertainties. The interview underscores the importance of financial advice and Momentum's commitment to client-focused strategies.

In this discussion, Tony from Cover interviews Daniel Stoch, Head of Research and Development at Discovery, focusing on the growing significance of income continuation benefits in the insurance industry. Daniel emphasizes the essential role of income protection, particularly for younger individuals, by outlining that future income is a significant financial asset that should be safeguarded. He discusses industry trends and claim statistics, revealing that Discovery paid out substantial amounts in income protection claims and holds significant reserves for ongoing claims. They also touch on the types of common claims, such as musculoskeletal issues and cancer, and the impact of these claims on different age groups. The conversation highlights the importance of holistic financial planning, combining life cover, disability cover, severe illness cover, and income protection. Additionally, the positive impact of Discovery’s Vitality program on reducing claim risks and promoting healthier behaviors is discussed.

In this conversation, Tony from Cover interviews Steve Piper, head of underwritten intermediary sales at Hollard Life Solutions, about their new product, Hollard Estate Solutions. The innovation aims to simplify estate planning for financial advisors and clients by providing a comprehensive, digital, and user-friendly platform. This platform not only creates a will but also calculates the cost of death and the impact on the family, helping advisors offer better, more informed advice. The discussion delves into the market needs, the challenges of estate planning, and the alarming statistics of South Africans without valid wills. The platform is designed to reduce administrative burdens on advisors, offering optionality in executorship, and ensuring an ongoing review of clients' estate plans to adapt to changes in their lives.

In this episode, Brent sits down with Kali Bagary,  VP for Business Development – Africa and Nordics, at Sapiens, to discuss significant breakthroughs in AI-driven data migration for insurers. They delve into how AI is reducing risks, costs, and time for complex legacy data migrations, particularly in long-term insurance policies. The discussion covers the benefits of clean, accurate data for operational efficiency, cross-selling, and customer experience. They also explore the challenges of integrating legacy systems with digital portals and the new skills required to leverage these opportunities, with a look at exciting developments Sapiens is working on, including a fully automated digital platform and innovative underwriting solutions.

In this episode, Tony interviews Daniel van Andel, Head of Platform and Advisor Proposition at Allan Gray, to discuss the current challenges and opportunities facing financial advisors in South Africa. They explore findings from a recent industry barometer report, touching on topics such as compliance, succession planning, fee structures, business growth, technology adoption, and the evolving role of behavioral coaching in financial advice. Daniel shares insights on how advisors are adapting to regulatory changes, leveraging technology, and focusing on their core value to clients. The conversation provides a comprehensive look at the trends shaping the advisor landscape and offers practical perspectives for professionals navigating this dynamic industry.

In this episode of "Mind Shift Series," host Tony from Cover interviews Darryl Grater, Chief Growth Officer at Discovery Insurer and Vitality Drive International. They discuss the evolving landscape of insurance distribution in South Africa, highlighting the central role of brokers, the impact of technology and data-driven solutions, and the increasing regulatory and compliance challenges facing the industry. Darryl emphasizes the importance of strategic partnerships between insurers and brokers, the need for specialized and client-centric approaches, and the growing focus on risk management and advisory services. The conversation also explores how both large and small brokers are adapting to digital transformation and the ongoing shift in client expectations.

In this episode, Tony interviews Leo Holesgrove, Guidewire’s South Africa lead, about the evolving role of brokers in the insurance industry and how Guidewire’s technology is shaping their future. They discuss the increasing demand for digital, seamless insurance experiences, and how Guidewire’s platforms help brokers streamline workflows, improve efficiency, and enhance client relationships. Leo shares real-world case studies from Canada, Argentina, and the UK, illustrating how Guidewire’s solutions have driven broker engagement and satisfaction globally. The conversation also explores future trends such as automation, AI, and omnichannel engagement, emphasizing the importance of robust, flexible platforms for brokers to remain competitive and deliver value in a rapidly changing environment.

Gary Tessendorf, regional director at Sapiens, shares how artificial intelligence is revolutionising the insurance industry across South Africa and Sub-Saharan Africa. Drawing from real-world deployments, the interview highlights: Embedded AI Across the value chain: AI is no longer an add-on - it’s integrated into core systems like underwriting, claims, and policy administration Real-Time underwriting & personalisation: Tools now offer brokers a 360-degree customer view, enabling tailored pricing and faster decisions Data migration breakthroughs: AI is de-risking complex legacy data migrations, with South African insurers leading global examples Local market dynamics: Insurers are pursuing both large-scale transformations and agile, modular experiments to test and scale AI capabilities Ethical & responsible AI use: Focus is on optimisation, not downsizing, with embedded guardrails ensuring safe deployment Solving real problems: From fraud detection to dynamic pricing, AI is being applied to high-impact use cases with measurable results Closing the skills gap: Demand for AI talent is growing, and Sapiens is helping bridge the gap with global expertise AIE’s Role in Innovation: The African Insurance Exchange fosters meaningful dialogue, partnerships, and strategic planning Conclusion: AI is not a future concept -it’s a present-day differentiator. Sapiens is helping insurers unlock its full potential with the right tools and guidance.

In this insightful conversation, Graham Harvey, CEO of Cardinal, shares how the company is navigating the complex realities of insurance technology. From compliance pressures to double data capture, Cardinal’s tools aim to simplify and streamline broker workflows. Graham unpacks how their Super User Forum ensures client-driven innovation, and how new acquisitions in claims, self-service, and surveying enhance broker value. While AI is still in its “show me the money” phase, real traction is happening in digital transformation and robotic automation. Execution, not just innovation, is where Cardinal believes true value lies. 

In this episode, Tony sits down with Mark Barrow, Executive Head for South Africa and National Marketing Manager at Mirabilis, to unpack the shifting terrain of construction and engineering insurance. From an oversupply of capacity in small to medium projects, to ESG pressures, treaty reinsurance constraints, and the impact of global disruptions, Mark offers a grounded yet optimistic view of the market. He also shares insight into government infrastructure projects, the role of PPPs, and growth opportunities in mining and across Africa. If you’re in insurance, underwriting or infrastructure development, this is essential listening. 

Understanding Cloud, Data Analytics, and Insurance with Claudia Sass Join Tony from Cover in this Mind Shift podcast as he interviews Claudia Sass, Business Development Manager at Sapiens, about her extensive background in the IT industry, cloud computing, and data analytics. Claudia shares insights on the critical role of cloud in managing big data, the evolution of data analytics, and the impact of cloud adoption on the insurance industry. Discover how companies can leverage cloud services and data analytics to drive business innovation and sustainability. Don't miss this insightful conversation about the future of data, technology, and insurance.

n this episode, Tony from Cover talks with Lindiwe Gumede, the Chief Marketing Officer of Metropolitan, about the shifting consumer needs in the insurance industry over the past five years, particularly in light of the COVID-19 pandemic. They discuss the importance of transparency in insurance policies, the role of digital tools, and Metropolitan's initiatives like the Metropolitan Collective Shapers program and financial literacy programs aimed at empowering communities. The conversation also covers how the company has adapted its communication strategies to ensure clients receive reliable and digestible information.

Join Tony from Cover as he catches up with Peter Tshiguvho, CEO of Metropolitan, to discuss the evolving landscape of the insurance industry. They delve into the main challenges like geopolitical issues, economic conditions, and the role of digitalization and AI. Peter emphasizes the need for re-skilling, staying agile amidst change, and maintaining team alignment. They also explore the importance of building a strong foundation and staying adaptable to remain competitive. This conversation provides valuable insights into managing change, attracting talent, and strategizing for the future.

In this episode, Tony speaks with Luke Sutton, Head of Transactional Risk Insurance at Marsh, about the evolving landscape of transactional risk insurance, particularly in Africa. They unpack what this form of insurance entails, its growing relevance in M&A deals, and how the product has become more accessible and proportionate over time. Luke also shares insights from Marsh’s latest Transactional Risk Insurance Report, touching on claims trends, sectoral growth, and how early engagement and broker support can help facilitate smoother, lower-risk transactions for both buyers and sellers across the continent. 

Veritas Global Protection has launched in South Africa, bringing with it a new approach to vehicle warranty products. In this conversation with Tony, Country Manager Petrus Potgieter and Operations Manager Lorenzo Farelo share insights into the local and global warranty landscape, growing market demand, and Veritas’s mission to provide true peace of mind. With unique offerings like market value-based payouts on mechanical breakdowns, they’re changing the rules in a space often plagued by fine print and mistrust. Learn how Veritas aims to bridge the trust gap and create real value for South African motorists, brokers, and dealers.