Inside EMS

Let’s face it — most discussions on leadership sound like someone regurgitating a business best seller. Not this time. In this week’s episode of the Inside EMS podcast, cohosts Chris Cebollero and Kelly Grayson get real about the six leadership habits that actually matter when you're running a shift, a truck or a team that relies on each other not to screw it up.   This isn’t about titles, org charts or leadership flavor-of-the-month. We’re talking self-awareness, collaboration and adaptability — the stuff that separates real-deal leaders from clipboard-holding disasters.   Whether you’re trying to step up or just sick of bad leadership, this episode’s got what you need to lead better — without the cringe. Memorable quotes “What I can't stand in a leader is someone who waffles and is just blown by the wind. I would much rather have somebody say, ‘This is what we're gonna do.’ And then after, ‘Ooh, that was a bad idea. I'm sorry for that. That's on me.’” “If the team's confused, it's not a team problem. It's a leadership problem.” “Leaders who don’t know themselves lead through ego and insecurity.” Enjoying Inside EMS? Email theshow@ems1.com to share feedback. 

In this week’s episode of the Inside EMS podcast, cohosts Chris Cebollero and Kelly Grayson dive into the 2025 AHA Guidelines for CPR & ECC and why, for most EMS systems and crews, this feels more like a tune up than a full overhaul. They talk through what is different — like the adult/child choking algorithm change, the inclusion of an opioid overdose response algorithm with public naloxone access, and the shift to a single unified chain of survival across ages and settings. They also talk about what isn’t new (for example, the recommendation that routine mechanical CPR devices are not better than manual compressions), why that matters, and how agencies should frame this for crews and training programs. Bottom line: the changes are real, the work is actionable, but this doesn’t feel like a seismic shift — so use that to your advantage in getting buy-in from providers and avoiding the “huge change panic.” Memorable quotes “They're actually saying now, which I think is pretty cool, that individuals 12 and above can be taught CPR and how to use an AED.” “The key is early CPR and early defibrillation. And if you'regoing to get more bang for your buck, you need to devote your time to bystander CPR training and public AED access rather than buying fancy gadgets that are appealing but may not actually be supported by science.” “I find it interesting that we used to caution against this in CPR class: ‘Don’t give 'em back blows. You may lodge it deeper into the trachea.’ But now, I think they've looked at the data, and back blows are, at the very least, not harmful and may be beneficial.” “For those in leadership: audit all your protocols and training materials now. Find out where your system is aligned or out of step.” Enjoying the Inside EMS podcast? Email theshow@ems1.com to share feedback. 

This week on the Inside EMS podcast, hosts Chris Cebollero and Kelly Grayson dig into a hot-button issue lighting up EMS forums: DUI blood draws by paramedics. In Vanderburgh County, Indiana, a new program lets fire department medics perform evidentiary blood draws at the request of law enforcement — right on scene, even if the suspect isn’t being transported. Supporters say it’s efficient; critics say it’s unethical.   The hosts share their own history with blood draws in the field and reflect on how their professional philosophies have evolved.   It’s a passionate, no-holds-barred conversation about legal gray zones, moral boundaries, patient advocacy, operational burdens and the blurry line between healthcare and law enforcement.   Spoiler: There’s no easy answer. But if your agency is considering such a program, this episode is required listening. Memorable quotes “My job is to do medical care, period, end of file. Quite often in doing my job, I make the point, ‘Hey, I'm not a cop, man. You can trust me.’” “There's a moral dilemma there. Are we caregivers or are we evidence collectors?” “Even if the laws permitted me to do so for one reason and one reason only, it's very hard to shift from a caregiver mindset to a defensive mindset.” Enjoying the show? Email theshow@ems1.com to share feedback or suggest a guest for an upcoming episode. 

Sure, AI and digital systems are reshaping EMS, but at the core? It’s still about people. In this week’s episode of the Inside EMS podcast, cohosts Chris Cebollero and Kelly Grayson tackle the disconnect between tech-savvy, fast-adapting, new providers and an education system still stuck in the lecture-skill-lab loop. They break down why flipped classrooms, mentorship and real talk about leadership must happen now—and why soft skills aren’t just nice-to-haves; they’re survival tools. This episode makes the case that the future of EMS depends on how well we prepare, mentor and empower the medics already entering the field — and why waiting to teach leadership is a mistake we can’t afford to keep making. Memorable quotes “Soft skills are the survival skills in today’s EMS: empathy, de-escalation, teamwork.” — Kelly Grayson “We’re supposed to be shepherds and guides, not the sage on the stage delivering a lecture and a performance — and I deliver lectures and performances very well. But that’s not the best way people learn.” — Kelly Grayson Enjoying Inside EMS? Email theshow@ems1.com to share feedback or suggest future guests!

This week on Inside EMS, ChrisCebolleroand Kelly Grayson dive deep into the dark side of workplace culture — the seven types of negativity that poison morale, ruin teamwork and chip away at your love for the job. From the moment the coffee hits your cup, to the second the rig rolls out, negativity can show up uninvited: complaints, criticism, blame, gossip — and yes, the ever-present cynicism. But this isn’t just a leadership lecture. It’s personal. Kelly opens up about his own battles with depression and how behaviors like self-pity and cynicism creep in under stress. The duo explores how everyday negativity often masks deeper issues — cries for help, burnout, lack of connection — and how leaders (and peers) can break the cycle. This episode is real, raw and one every EMS pro needs to hear. Memorable quotes “Negative attitudes spur negative attitudes. It's a phenomenon that feeds on itself.” — Kelly Grayson “Stop blaming and stop pointing fingers and let's fix the problem.” — Chris Cebollero “These seven types of negativity do us no good. All they do is drag us down personally, and they drag our workplace and our coworkers along with it.” — Kelly Grayson Enjoying Inside EMS? Email theshow@ems1.com to share feedback or suggest guests for future episodes.

You know the drill — “patient feeling weak,” “not quite right,” maybe alittle confusion. But what if that vague dispatch hides a killer? This week on the Inside EMS podcast, hosts Chris Cebollero and Kelly Grayson dig into one of the most missed, yet deadliest emergencies we face: sepsis. You'll hear when to treat aggressively with fluids, why timing matters for antibiotics and how any provider can sound the alarm with a sepsis alert. Plus, they dive into the controversy around fluid bolus protocols, which prehospital labs might be worth it and why a 30 mL/kg mindset isn’t always one-size-fits-all. If you've ever walked into a call and thought “something’s off,” this episode will help you figure out what — and how to act before it’s too late. Memorable quotes “Most septic patientsdon'troll with a sign thatsays,‘I’m septic.’” “The number of sepsis cases we see in EMS are more than stroke and heart attack combined.” “They may have pulses everywhere — just none of them are good.” Enjoying the show? Email theshow@ems1.com to share feedback or suggest future guests. 

This week on Inside EMS, Chris Cebollero welcomes Patrick Pianezza — former EMS Leadership podcast co‑host, paramedic and co-writer on the new action-comedy EMS film ‘Code 3.’ Pianezza teamed up with writer Christopher Leone to push for authenticity, insisting on medical accuracy and avoiding cliches — no guns‑in‑ambulance heroics, no patients as punchlines. There are scenes that will make medics say, “That’s us!” — from nursing home calls to behavioral health crises, the pressures from society, as well as moments many will recognize in their gut. For EMS professionals, this is about being seen, valued and having your story told well. For everyone else, it’s an invitation to look deeper at the people showing up to help you on your worst day. Memorable quotes “What I really care about, what I want people to take away from the movie, especially if you’re still actively doing the job, is that they feel recognized. They feel seen, they feel like we did them justice.” — Patrick Pianezza “CPR is so terribly shown on screen that we were committed to like, at least one movie’s gonna get it right.” — Patrick Pianezza “There is a heart to it that I think is universal and speaks to not just people who do the job, but for outsiders to get a view into this world and be like, ‘Oh, so that’s what this job is.’” — Patrick Pianezza Additional resources: Burnout, bravery and gratitude: The story behind ‘Code 3’ Why ‘Code 3’ might be the most honest EMS film yet ‘Code 3’: A love letter to fire and EMS Enjoying the show? Email theshow@ems1.com to share feedback or suggest future guests. 

Ever been told to “cut the war stories” in EMS? Chris Cebollero and Kelly Grayson are here to push back. This week’s episode of the Inside EMS podcast dives into the vital role storytelling plays in shaping EMS culture, training, leadership and even public perception. With their signature mix of humor and heart, they explore how the right story — told the right way — can teach more than any protocol ever will. From instructor pitfalls to leadership mistakes, they share personal wins and failures that built their character — and could build yours too. You’ll also get 8 rock-solid tips on how to be a better storyteller in the field, in the classroom or at the next crew dinner. Spoiler: It’s not about theatrics; it’s about authenticity, vulnerability, knowing when to pause ... and when to whisper. Top quotes “Never tell a story without a point. Never make a point without a story.” “The burned hand teaches best.” “Be authentic. Share your wins. Talk about your mistakes.” Enjoying the show? Contact the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

In this episode of the Inside EMS podcast, hosts Chris Cebollero and Kelly Grayson dive headfirst into one of paramedic's most anxiety-inducing scenarios: the pediatric airway. Despite decades of advancement, pediatric codes still strike fear into the hearts of even the most seasoned medics. So why hasn’t this gotten any easier? Drawing on their own experience (plus a few nods to Dr. Peter Antevy), the duo emphasize the urgent need for high-fidelity simulation training, ongoing QA and competency-based training. This episode’s packed with insights, strong opinions and a healthy dose of tough love for EMS systems that continue to send underprepared crews into high-stakes situations. If you’ve ever broken into a cold sweat over a pediatric call, this episode is for you. Memorable quotes "When a mother hands you a 3-month-old in cardiac arrest, that’s not the time to figure out you’re uncomfortable." — Chris Cebollero “If you want the medic to intubate kids, you need cadaver labs, you need high fidelity simulation. You need to practice and you need to QA that practice. Most systems just can't provide that and without regular exposure, intubation becomes unsafe. And that's why I'd argue if you can't maintain your competency, you shouldn't carry the skill.” — Chris Cebollero “Kids aren't little adults. They do have more challenges. They do have bigger tongues. They do have floppier epiglottis, they do have smaller airways.” — Chris Cebollero Enjoying the show? Email theshow@ems1.com to share feedback and suggest future guests. 

As artificial intelligence sweeps across industries, Chris Cebollero and Kelly Grayson are asking the big question: Is EMS ready? In this episode of the Inside EMS podcast, the duo gets into the weeds of how AI could reshape the field, from charting and documentation, to predictive deployment and real-time clinical prompts. They dig into practical use cases, like auto-generating patient care reports from spoken narratives, using smart speakers for on-the-fly drug dosages and deploying AI in dispatch triage. But they’re not AI cheerleaders; both caution against overreliance, false confidence and the risk of replacing critical thinking with shortcuts. It’s a spirited, funny and forward-looking conversation about how EMS can lead, not lag, in adopting this rapidly evolving tech. Because one thing’s clear: AI isn’t coming — it’s already here. Memorable quotes “I think the big issue that people have with AI is that they fear it’s gonna start doing our thinking for us rather than help us with everyday tasks. And to me, that’s a legitimate fear.” —Kelly Grayson “When we open this door of where AI can touch EMS directly, I think there’s a lot of places this can go.” —Chris Cebollero “I learned long ago that one of the tricks to the choreography of a smooth call is to think out loud and to talk, talk, talk your way through everything that you do. It’s interesting thinking about narrating that for the purpose ofan AI client to write your chart as you go.” —Kelly Grayson Enjoying the show? Email theshow@ems1.com to share feedback or suggest future guests!

This week on the Inside EMS podcast, Chris Cebollero and Kelly Grayson shine a spotlight on the kidneys and their impact on patient outcomes. What starts as a chat about chronic kidney stones quickly dives into a sharp, clinical breakdown of renal anatomy, physiology and the far-reaching consequences of kidney dysfunction in EMS care. Chris and Kelly unpack the kidneys’ role in fluid balance, blood pressure regulation and acid-base stability, including how the renin angiotensin aldosterone system (RAAS) system can either save a patient … or make things worse. They outline the key types of acute kidney injury (pre-renal, intrinsic, post-renal), tie them back to underlying anatomy, and explain why perfusion matters long before labs confirm failure. With field-focused tips on what to ask (yes, diaper counts matter), what to look for and how to manage critical complications, this episode gives medics the tools to recognize renal red flags early — and act fast. Additional resources: Acute kidney injury assessment and treatment The science behind shock: Why providers must understand the RAAS Caring for the dialysis patient One for the Road: Is this a kidney stone? Memorable quotes “In EMS, we don't really pay attention to the functioning of the kidneys until everything goes south.” “They're not lying when they say the kidneys are the windows to the viscera.” “Kidney problems don't happen in isolation.” Enjoying the show? Email theshow@ems1.com to share feedback or suggest guests for a future episode. 

Editor’s Note: Welcome to the What Paramedics Want podcast, sponsored by Pulsara. Whether replacing radio reports, alerting specialty teams, or managing mass casualty incidents, Pulsara simplifies communication. One Tool. Every Day. Regardless of Event. This week on the Inside EMS Podcast, Chris Cebollero and Kelly Grayson dive deep into the What Paramedics Want in 2025 industry report — and let’s just say, it’s not all sunshine and stable shifts. The report, created in partnership with Fitch & Associates and sponsored by Pulsara, lays bare the hard truths: burnout is at an all-time high, staffing gaps are holding steady at crisis levels and confidence in leadership is lukewarm at best. Chris and Kelly get real as they discuss some of the shocking stats — such as, only 59% of agencies report having enough staff to answer 911 calls, and 76% of respondents now cite burnout as a critical issue. But this isn’t just about fatigue; it’s about leadership gaps, lack of support and workplaces that are driving out even the most seasoned medics. From the “mandatory overtime spiral” to why communication isn’t just nice — it’s a necessity — this episode tackles how broken systems are eroding morale and what leaders can (and must) do to change course. You’ll hear why stay interviews matter more than exit interviews, how marijuana use is creeping up as a stress escape, and the simple steps agencies can take to rebuild trust and retention. Memorable quotes “If one-quarter of your work workforce says ‘we don't enjoy our jobs anymore’ and ‘we don't enjoy working for you anymore,’ you got a hell of a problem on your hands.” — Kelly Grayson “This isn't just burnout because of the things we're seeing.  This is because of staffing shortages. This is because of lack of funding. This is because of working overtime. This is because agencies are mandating overtime. And that's gonna lead to burnout.” — Chris Cebollero “What we have is a shortage of people who are willing to work for chump change and horrible working conditions.” — Kelly Grayson Pulsara scales to meet your dynamic communication needs. From routine patient alerts to managing large-scale emergencies, every responder and clinician connects seamlessly. Familiar yet powerful, Pulsara streamlines your response, from routine transfers to regional disasters. One Tool. Every Day. Regardless of Event. Discover more at Pulsara.com. Enjoying the show? Contact the Inside EMS team at theshow@ems1.com to share your feedback and suggest future guests.

You’ve just been promoted — congrats, right? Not so fast. In this episode of the Inside EMS podcast, cohosts Chris Cebollero and Kelly Grayson get real about what it actually means to step into a leadership role. Spoiler alert: it's not just a new title and a gold badge. It’s a complete shift in responsibility, from caring for patients to caring for your people. Together, they break down how new leaders often swing too far: either trying to be everyone’s buddy or going full micromanager. They talk servant leadership, earning trust daily, the power of listening and what “protecting your people from bad decisions above” really looks like. If you're stepping into a new role — or trying to recover from a rocky start — this episode is packed with hard truths, some laughs and solid advice from two guys who’ve lived it. Memorable quotes “Ask a lot of questions and give your subordinates some ownership over how decisions are made. They didn't get stupid overnight when you got a white shirt. They're still the good people they were before.” — Kelly Grayson “Leadership isn't a title, it's not a reward, it's a responsibility.  It’s a verb, not a noun, and you have to be able to show your leadership every day.” — Chris Cebollero “Leadership's not about perfection. It's about showing up every day and trying to get better. It's being present in the moment. You show up for your people, you help them be their very best, and you never stop learning how to lead better.” — Kelly Grayson Rate & review Inside EMS Enjoying the show? Contact the Inside EMS team at  theshow@ems1.com to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

In this episode of the Inside EMS podcast, hosts Chris Cebollero and Kelly Grayson are staying in the same hotel, but definitely not on the same page. The topic? Point of care ultrasound (POCUS) — is it the future of EMS, or just another flashy tool with little impact in the field?  Chris opens the discussion with skepticism, calling POCUS a “ridiculous” tool that adds no value to his prehospital patient care. Kelly fires back with a defense of POCUS as a powerful, fast and non-invasive tool that can enhance clinical decision-making — if used right.  It’s a spirited back-and-forth loaded with clinical scenarios, sarcasm and a lot of “whatever, man.” Whether you’re team “POCUS is progress” or “scan and stall,” this episode will get you thinking.  Memorable quotes  “Ultrasound gives you another layer of decision-making support.”  “Point of care ultrasound gives me no ability to change the way I'm treating the patient.”  “It never is a bad thing to know more about the patient.”  Rate & review Inside EMS Enjoying the show? Contact the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest. 

In this episode of the Inside EMS podcast, Chris Cebollero and Kelly Grayson tackle one of the most nerve-wracking scenarios in EMS: the pediatric respiratory emergency. From the moment you see a gasping toddler in mom’s arms, you know this is a make-or-break call — and for many providers, it’s the one that keeps them up at night. Chris kicks things off with a haunting real-life scenario that sets the stage for an in-depth conversation on how to recognize and respond to pediatric respiratory distress. Kelly, a seasoned PALS instructor with a knack for demystifying pediatrics, offers practical advice on assessing sick kids using tools like the Pediatric Assessment Triangle, reading subtle signs like head bobbing or limp limbs, and why the good ol’ basics — like BVM ventilation and suction — save lives. From clinical pearls to mindset resets, this episode is a must-listen if you want to face your pediatric fears and come out stronger. Memorable quotes “If we know that’s a weakness for our employees, what are we doing to help them make it a strength?” “You bring calm to the chaos. You bring presence to the panic. You bring hope to the people who are living their worst moment.” “This is not about just about a clinical challenge; but it’s a fear of getting something wrong.” Enjoying the show? Email theshow@ems1.com to share your feedback. 

When conflict flares up in your organization, do you fuel the fire or douse it with empathy? In this week’s episode of the Inside EMS podcast, Chris Cebollero and Kelly Grayson break down how to handle interpersonal drama and tough conversations like a leader — with calm, clarity and tactical empathy. Tactical empathy isn’t about being soft; it’s about being smart. It’s the intentional art of listening, labeling emotions and showing people they’re seen — without letting things spiral into chaos or resentment. Drawing from leadership lessons, clinical psychology and their own missteps, Chris and Kelly lay out 5 solid tools you can start using immediately, from mirroring and eye contact, to setting respectful boundaries. Whether you’re managing late shift changes, dealing with crew conflict or just trying to keep morale afloat, this is an episode that gives you actionable steps — not just leadership fluff. Oh, and if you think “tactical” doesn’t belong in the same sentence as “feelings,” they’re here to prove you wrong. Memorable quotes “Conflict is part of EMS. You cannot avoid it.” — Kelly Grayson “Empathy’s not a rescue mission. It’s a recognition moment.” — Kelly Grayson “The trick isn't avoiding conflict. It's learning how to handle it without crushing morale, without leaving the other side, or having one or both sides feeling that you're showing favorites or you're blind to their concerns.” — Kelly Grayson Enjoying the show? Contact the Inside EMS team at  theshow@ems1.com to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

In this episode of Inside EMS, Chris Cebollero unpacks what it really means to be a field training officer and, spoiler alert: it’s not just about ticking boxes or passing protocols. From the importance of professional modeling and emotional intelligence to the dangers of unchecked cynicism among senior field staff, Chris lays out why FTOs must be seen — and supported — as true leaders. He shares his own experiences as a clinical director, discusses how poor habits often trace back to lackluster FTO mentorship, and offers a full blueprint for building an FTO program that not only trains but transforms. This isn’t about seniority; it’s about strategy. You’ll learn why ongoing training, peer-reviewed reappointments and subject matter ownership turn FTOs into the backbone of your EMS culture. Whether you’re an FTO, want to become one or oversee the program, this is the wake-up call you didn’t know you needed. Memorable quotes “My FTOs were gatekeepers to the organization, and it was important for them to set the standard of what that was going to look like.” “Don't assign the title and hope for the best. Right? Develop the role into a leadership position that inspires people daily.” “You can't build a strong workforce if your trainers aren't trained themselves.” Rate & review Enjoying the show? Contact the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

When most people see red tape, they stop. Darin Johnson saw an opportunity. In this episode of Inside EMS, Chris and Kelly welcome Darin — a paramedic, operations supervisor and now urgent care owner — to break down how he helped spearhead Utah’s House Bill 14. The goal? Allow paramedics to practice to their full scope outside of traditional EMS settings. What started as a frustrating moment working in mobile IV therapy spiraled into a full-on legislative effort that took over 3 years to realize. And guess what? It passed. But Darin didn’t stop there. He then launched Mod Doc, a fusion-style urgent and primary care center in Draper, Utah, run with a team of paramedics, flight nurses and a nurse practitioner. The mission? Community-centered care that blends traditional and holistic approaches — and gives paramedics a real seat at the table. This episode is a playbook for anyone ready to stop asking “Why not?” and start saying, “Watch this.” Top quotes from Darin Johnson “I'm just trying to create fusion medicine. Kind of like when you go to a restaurant and you get fusion food. I just want to bring all the best parts of medicine together and provide the best care for people so they can have good quality of life.” “Paramedics should be expanding their scope of practice. We really should be utilizing our ability to operate in remote environments and in homes and everywhere else.” “I had a moment where I just stopped and went, ‘Wait, huh? You'll let me do all these things if I'm working for an EMS agency, but if I have all the same things in place working private than I can't do that.’ And it started this whole journey of wanting to understand why paramedics weren't recognized for their scope of practice in the private setting.” Enjoying the show? Email the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

It’s EMS Week wrap-up time, and Chris Cebollero and Kelly Grayson are back in classic form in this episode of the Inside EMS podcast. From jokes about Sloppy Joe leftovers from Hospital Week to heartfelt gratitude for the medics still grinding it out day after day, this episode hits all the notes. Chris and Kelly talk about why EMS Week still matters; more than just stickers and slogans, it’s about recognizing the quiet pride, the commitment and the transformation that EMS professionals bring to their communities every single day. The hosts challenge listeners to advocate for the profession, share their stories, and — most importantly — support one another. Whether you’re still running lights and sirens or mentoring the next generation, this one’s for you. Memorable quotes “You may be in EMS if you finish a trauma report while chewing beef jerky at 3 a.m.” — Kelly Grayson  ”We need to treat EMTs, paramedics, dispatchers and supervisors with respect and do things for them 51 weeks of the year, and then take EMS Week off.” — Kelly Grayson “This isn’t a flashy job, it’s not always recognized ... but it’s real. And it gets in your blood.” — Chris Cebollero “Keep on being the rumpled angels of healthcare.” — Kelly Grayson Enjoying the show? Contact the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.

When it comes to taking criticism, EMS professionals are … not great. In this episode of Inside EMS, cohosts Chris Cebollero and Kelly Grayson get real about why criticism hits so hard and how we can start to deal with it like grownups (instead of defensive toddlers). They break down Chris’s recent article, “10 practical tips for responding to criticism,” sharing personal stories of defensiveness, arrogance and the long road to emotional intelligence. From learning to separate emotion from feedback to asking for clarification and recognizing when there’s truth in someone’s harsh words, this episode is a masterclass in professional and personal growth. The duo also explores how criticism ties into self-awareness, communication with partners, and even romantic relationships. Whether you’re a seasoned medic or a brand-new EMT, these tips will help you take feedback like a pro without letting it wreck your day. "We do not want our medicine criticized. We do not want our work ethics criticized. We just do not want criticism.” — Chris Cebollero "Experience comes from mistakes. Mistakes come from lack of experience." — Chris Cebollero  “Back in the day, I didn't care. I used to say the same thing. People either love me or hate me; there's no in the middle. But you know what? I wasn't looking at the bigger picture.” — Kelly Grayson Enjoying the show? Email the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or let us know if you’d like to join us as a guest.