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A podcast for leaders in the social sector who want to deliver more impact through innovation. Each week we deliver tips on how you can be more innovative and speak to leaders from across the sector to share best practice.
133 Episodes
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In this episode, Tracey Newman and Dan Bentley discuss how organisations can use technology to free up employees' time and mental capacity, so they can focus on innovation, improving the client experience, and perform higher value work. Here is a taste of what Tracey and Dan cover in the conversation:How technology empowers team to innovate and focus on client experience. Organisations must free up capacity for high-value tasks by automating repetitive, small tasks.Successful organisations use AI to enable their teams to focus on high-value activities, such as content creation and meeting minute taking.Fear of AI replacing jobs is misplaced; it can actually free up time for employees to focus on innovation and improvement.Automating routine tasks to free up time for more value-added work and mental load for employees.Introduce enabling technology to improve resourcing and productivity.Links from the episode:The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discuss how individuals can help create a culture of innovation within their organisation, regardless of their formal leadership role. It provides insights and strategies for demonstrating creative leadership, aligning work with organisational mission, understanding client needs, and empowering others through collaboration.Here is a taste of what Tracey and Dan cover in the conversation:Deepen understanding of mission and align daily activities with it. Protect time and resources by ensuring mission-critical projects are prioritised.Embrace failure as learning, lead by example, and demonstrate creative problem-solving skills.Gain a deep understanding of client needs through research, frontline work, and client interactions. Seek feedback from clients to improve services and demonstrate understanding.Collaborate with allies across the organisation to drive change and co-design solutions.Cultivate innovation mindset, embrace learning, seek feedback, and share improvements.Links from the episode:The Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discusses technology in the nonprofit sector, featuring insights from David Spriggs, CEO of Infoxchange. Some of the topics discussed are AI adoption, cybersecurity challenges, data analysis opportunities, and the importance of digital transformation planning. Here is a taste of what Tracey and Dan cover in the conversation:Technology in the non-profit sector with industry insights from David Spriggs.Technology and social justice with a focus on the work of Infoxchange. Insights from the State of Digital Technology in the Not-for-Profit Sector report.Adoption and implications of generative AI and guidelines for use.Cybersecurity and data management challenges in the nonprofit sector.Opportunities around data analysis, digital skills and collaboration.Importance of digital transformation planning.Links from the episode:Digital Transformation Hub: Click hereConnecting Up Platform: Click hereTechnology for Social Justice Conference: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discuss why innovation is essential for non-profits and not just a nice-to-have, and provides advice for leaders on how to shift mindsets and overcome challenges to innovation within their organisations.Here is a taste of what Tracey and Dan cover in the conversation:Leaders need to change mindsets from wanting innovation to making it happen Why challenges like lack of time and resources are a nature of the sector and need to be overcomeInnovation ensures organisations can adapt and be resilient to changesInnovation is needed to make services accessible to more of the communityLinks from the episode:Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley speak with Jeff Walkley, CEO of Belgravia Foundation discussing how his organisation promotes inclusivity and client centricity through programs that support physical activity for people with disabilities and mental health, while also gathering community feedback and evaluating initiatives for long-term sustainability.Here is a taste of what Tracey, Dan & Jeff cover in the conversation:Jeff shares his experience in promoting inclusivity and client centricity in Belgravia Leisure, highlighting the importance of evaluating innovations for long-term benefits.Creating programs for people with disabilities and older adults at the university, leading to increased physical activity and happiness.How Jeff and his team rapidly developed and scaled a mental health e-learning program for the leisure sector.How they partnered with a group of councils in Melbourne to develop a free online program to improve staff awareness of disability inclusion in leisure centers, with over 11,000 workers completing the program.Collaborated with competitors in the leisure sector to create a mental health training program.Links from the episode:Belgravia Foundation website: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discuss the importance of implementation in innovation and how focusing on execution is key to realising impact from great ideas. It provides tips for organisations on establishing processes to successfully implement innovative concepts.Here is a taste of what Tracey and Dan cover in the conversation:Implementation's role in innovation.How focusing on implementation can help bring ideas to life and make a positive difference in the world.The value of having a process for implementation at an organisational level to create impact.Organisations that extend their processes to implementation and delivery see more successful outcomes Investing resources in designing and co-creating with people, but not realising the benefits, is a waste of limited resourcesThe role good change management plays in idea implementation.Effective change management processes and good communication are crucial for successful idea execution, as they help to engage people across the organisation and avoid resistance.Focus on solving the problem, not the idea, to achieve impact and make a difference.Links from the episode:Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discuss four common mistakes organisations make that can hinder their ability to innovate successfully. The mistakes covered include a lack of structured innovation processes, internal rather than client-focused innovation, risk-averse leadership styles, and not having a compelling reason for change.Here is a taste of what Tracey and Dan cover in the conversation:Common innovation mistakes in organisations.Organisations often lack a structured approach to innovation, leading to inconsistent ideation and lack of prioritisation. Lack of resourcing and clear criteria for evaluating ideas can hinder successful innovation.Internal vs. client-focused innovation.Leaders must create space and resources for innovation to succeed, rather than relying on chance or expecting employees to innovate in their free time.Organisations often prioritise internal efficiency over client needs, leading to decisions that make life more difficult for those they aim to support.Leaders who prioritise learning and understanding client needs over ego and internal efficiency can create a more impactful and client-centered organisation.Leaders who are risk-averse and don't have a reason for change often stifle innovation and learning.Links from the episode:Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley speak with Jamie Hodgson, CEO of Chrysalis Transformation Hub within Key Assets Australia. He discusses how Chrysalis is taking a shared service approach to build innovation capability within the organisation, with their first initiative focusing on co-designing with young people on the 'Voice of the Child'.Here is a taste of what Tracey and Dan cover in the conversation:Chrysalis was set up to disrupt and innovate within the organisation using human-centred designChrysalis is taking a shared service approach to build innovation capability.Their first initiative is focusing on the 'Voice of the Child' and co-designing with young people.Key Assets is committed to innovation at all levels including the boardLinks from the episode:Key Assets Australia: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley speak with Rachael Cook, founder of Inclusee, discussing how her organisation provides social connection services to older Australians and refocused their model and operations based on their mission to reduce social isolation. They share how clarifying their purpose allowed them to innovate and impact more participants through virtual programs and a remote workforce nationally.Here is a taste of what Tracey and Dan cover in the conversation:Mission focus and innovation in social sector organisation.Nonprofit organisation's growth and change. Transitioning from bricks-and-mortar to remote work.Remote work, technology, and social connection for older adults.Nonprofit organisation's mission-aligned decision-making and strategic growth.Social innovation and impact with Inclusee organisation.Links from the episode:Inclusee website: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley talk about why every organisation needs an innovation process. They also cover what a good innovation process looks like and some things leaders should think about when setting one up.Here is a taste of what Tracey and Dan cover in the conversation:Empowering people through an innovation process is crucial for organisations to be innovative and impactful. Innovative and impactful organisations enable their people to create change by providing an easy and accessible innovation process.Implementing idea-sourcing platforms in organisations.Importance of engagement and diverse representation in idea-sourcing programs.The need for representatives from different teams to understand the impact of ideas on the entire client journey.Insights-driven approach can lead to more effective solutions by avoiding unnecessary technology and streamlining processes.Making the submission process easy and flexible for frontline staff is key.Links from the episode:Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discuss when it makes sense to bring in consultants for social innovation projects. They highlight the benefits consultants can provide through fresh perspectives, specialised expertise, driving change, reducing risks, and building long-term organisational capacity.Here is a taste of what Tracey and Dan cover in the conversation:Benefits of consultants for social innovation projects: fresh perspectives, specialised knowledge, driving needed change, reducing risk through expert guidance, and building sustainable capacity.When consultants add value: for complex problems/opportunities requiring expertise, large/complex projects, and building organisational capacity long-term.Consultants bring new capabilities and experience to organisations, saving time and resources compared to building internally.Fresh eyes from consultants help identify blind spots and bring new perspectives.Consultants provide impartial insights and help navigate organisational politics.Consultants take on project management to free up internal stakeholders' time and focus.Consultants have a remit for change and can facilitate it more effectively than internal teams.Frameworks developed by consultants save time and expertise despite taking years to developLinks from the episode:Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley speak with Claire Rogers, founder of Oho, discussing her organisation's mission to prevent unsuitable people from working in care industries through automating ongoing credential monitoring of staff. She shares her career journey and how Oho helps care organisations validate the credentials of over 111,000 staff members, covering 2.9 million people receiving care.Here is a taste of what Tracey and Dan cover in the conversation:Claire Rogers introduces herself and her organisation Oho, which helps care organisations validate staff credentials on an ongoing basis through automation Claire discussed her career journey from banking to World Vision to founding OhoOho was created in response to issues identified in the Royal Commission into Aged Care Oho ensures staff credentials are valid by checking them against government registers in real-timeOho's mission is to prevent unsuitable people from working in care industries through ongoing credential monitoringClaire shares her experience of using the mission of an organisation to attract staff and innovateLinks from the episode:Oho Website: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discuss the additional supports needed beyond training to truly enable collaboration and shared decision making with stakeholders. It explores the importance of things like creating space, using tools and templates, establishing engagement groups, setting remuneration policies, and providing organisational clarity.Here is a taste of what Tracey and Dan cover in the conversation:Training alone is not enough to enable collaboration and shared decision making. Other supports are needed.Leaders need to create space and time for people to work collaboratively. Unrealistic timelines hinder this. Tools and templates make the process easier by avoiding reinventing the wheel each time.Pre-set engagement groups remove barriers by providing ready access to stakeholders.Clear remuneration policies and processes are required.Organisational clarity on what requires co-design vs decisions is helpful.Links from the episode:Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Dan Bentley and Tracey Newman are joined by Kyle Behrend the founder and director of NFPS.AI. Kyle's business is educating and empowering not for profits on practical applications of artificial intelligence, and explores both the opportunities and challenges for non-profits in leveraging AI for increased impact and efficiency.Here is a taste of what Tracey, Dan and Kyle cover in the conversation:Kyle introduces himself and his work with nfps.aiDiscussion around challenges of staying up to date with rapidly changing AI technologiesImportance of focusing on specific problems organisations are facing and how AI can helpExamples of AI use cases like donor engagement and first draft content creationEnsuring humans stay in the loop and AI is used as an assistant rather than a replacementOpportunities but also challenges and ethical considerations around AILinks from the episode:The NFPS.AI website: Click hereKyle Behrend on LinkedIn: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discuss strategies for the new year and how as a leader you can create the right culture for innovation.Here is a taste of what Tracey and Dan cover in the conversation:Creating a culture of innovation through creative leadership strategies Using the CIA method (Communications, Interactions, Alignment) to link all conversations and interactions to organisational missionHaving an adaptive and flexible leadership style to suit different situationsFostering creativity by valuing learning from mistakes and creating a psychologically safe environment Making space in schedules for creativity and strategic thinkingConstructively pushing back against the status quo through storytelling and collaborationLinks from the episode:Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Dan Bentley and Tracey Newman are joined by Aron Mercer, co-founder and chief growth officer at Xceptional. Xceptional is an organisation that connects Neurodivergent people with employment opportunities, and trains employers on how to be more inclusive with Neurodivergent employees.Here is a taste of what Tracey, Dan and Aron cover in the conversation:What are some of the barriers for Neurodivergent people in gaining employment?Tips for employers for creating the right environment to hire more Neurodivergent peopleThe value of having lived experience embedded throughout the organisationThe sorts of roles Xceptional are placing their candidates intoA bit of history on the organisation and how Aron got involvedLinks from the episode:The Xceptional website: Click hereAron Mercer on LinkedIn: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discuss the underused tool that NFP's have in abundance, Mission Focus.Here is a taste of what Tracey and Dan cover in the conversation: What is Mission Focus and why is it important?Why are some leaders not focused on being Mission Focused, even though it is abundant in the sector and critical for innovation?The importance around setting an ambitious goal and prioritising where we spend our resourcesThe 5 areas of being Mission Focused and how they work together to drive innovationLinks from the episode:Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Dan Bentley and Tracey Newman are joined by Kat Dekker, co-founder and director at Give Industries. Give Industries are an electrical company set up as a social enterprise, who gives 100% of their profits to good causes.Here is a taste of what Tracey, Dan and Kat cover in the conversation: A bit about Give Industries. What they do and how they do itThe important role electricians can play in creating a more sustainable worldThe sorts of organisations Give Industries give toWhy it was an important decision to give 100% of profits from the startLinks from the episode:Give Industries on LinkedIn: Click hereKat Dekker on LinkedIn: Click hereThe Give Industries website: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discuss how and why you should have a balanced approach to implementing innovation.Here is a taste of what Tracey and Dan cover in the conversation: The concept of balance within innovationWhy its important to align your teams on why they should innovateWhat's required of leadership to create a culture of innovationThe role your clients play in balanced innovationThe top tools and resources you need to ensure innovation can happen in your organisationLinks from the episode:Innovate For Impact Assessment Tool: Click hereCo-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
In this episode, Tracey Newman and Dan Bentley discuss consistency and how it relates to innovation. Here is a taste of what Tracey and Dan cover in the conversation: The difference between consistency and intensive effortsHow operational routines can help your organisation drive innovationBuilding innovation into the way that your organisation worksMaking innovation part of everyone's jobLinks from the episode:Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here
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