Claim OwnershipConversations.
Subscribed: 2Played: 0
Subscribe
© Zivio
Description
Inspiring thoughts, research and discussion on the topic of statement of work management, ideas on services procurement & the world of getting things done.
84 Episodes
Reverse
When services are clearly defined upfront, organisations gain more control, better outcomes and stronger partnerships. This discussion examines what needs to change early to support scalable, effective services procurement.With David Orme, Global Head, Services Procurement, Pontoon00:02:11 - Creating services procurement conversations00:11:34 - The importance of a full services lifecycle00:24:52 - The current services procurement tech landscape00:36:04 - Leveraging the most suitable tech00:49:44 - Achieving 'best fit' for innovation and agility
Many organizations are still early in their services procurement maturity journey. This podcast explores how starting small and evolving over time can unlock value and build the foundation for more advanced supplier sourcing, analytics, and governance in services.With Joe David, Services Procurement & Contigent Workforce SME09:51 - The evolution of services procurement understanding 45:56 - Moving towards maturity in services procurement54:39 - The possibilities in transforming the way you procure services01:10:17 - How AI and technology can help to move the services procurement market forward01:18:41 - Why operational service excellence is critical
Services procurement often evolves without a clear operating model, leaving spend fragmented and hard to govern. This conversation breaks down how to build the foundations, from intake and data to ownership and change management, that make services procurement work in practice.With Erin Shwiff, Director Operations, Transformation & Strategic Initiatives, Western Union 15:42 - 24:06 - The importance of data and centralization in services procurement34:26 - 44:32 - Building your business case and making things happen 44:32 - 54:08 - Bringing skills into services procurement54:12-01:05:07 - Creating understanding and buy-in01:11:48 - 01:01:20:06 - Where MSPs could be offering strategic value in Services Procurement
Making the right services procurement choices starts with understanding what needs to be delivered and where capability should sit. Organisations must weigh internal capability, external expertise, timelines, cost and risk to choose the approach that best fits the work.With Noel Lai-Kit, Head of Services Procurement, London Stock Exchange Group05:48 - 16:29 - Adaptability and evolution in services procurement24:43 - 33:49 - The value of problem solving and strategy in services procurement34:01 - 43:18 - Services & people - the grey areas in between43:18 - 49:02 - The services procurement lifecycle49:52 - 01:02:43 - The importance of data in services procurement
As services procurement grows, organisations struggle with limited visibility into who is delivering work and how value is measured. The conversation examines why that gap creates friction between procurement and the business, and what stronger governance enables.With David Orme, Global Head, Services Procurement, Pontoon12:29 - 19:10 - The main services procurement issues in the market20:19 - 29:21 - Why are people struggling to get started29:50 - 35:45 - The benefits of tackling services procurement41:42 - 51:27 - The services visibility gap57:03 - 01:02:21 - Bridging the services procurement gap
A holistic approach to services procurement looks beyond individual transactions to how work, data and accountability connect across the organisation. Having a broader view is critical for managing complexity, risk and value in services spend.With Patti Vora, Independent Consultant01:40 - The journey through Sourcing to Contingent & Services Procurement 20:16 - Focusing on the PO doesn't give the full picture 37:32 - Why organisations struggle to get value from professional services 55:20 - The essential nature of control in services procurement 01:03:47 - Data and supplier performance - the keys to strategy
Managing services effectively requires different thinking than managing contingent labour or goods. Clear ownership, fit-for-purpose processes and realistic expectations are key to making services procurement work.With David Orme, Global Head, Services Procurement, Pontoon.18:02-23:59 - Why services demand different thinking24:52-31:18 - The importance of data in services procurement40:42-51:40 - Managing stakeholder resistance59:23-01:04:45 - The key drivers for better managing services procurement01:06:46-01:11:26 - Services procurement wins at Cox
Total workforce decisions are being made with incomplete insight into services, suppliers and delivery models. Improving visibility across services procurement is critical to managing risk, controlling spend and supporting long-term workforce planning.With Brian Salkowski, President, eTeam06:18 - 13:40 - Using AI to get work done 19:26 - 24:45 - Minimising risk and maintaining accountability 25:09 - 30:04 - Aligning strategy with outputs 31:40 - 36:49 - Outcome and effort is not a binary switch 43:56 - 49:01 - Thinking Strategically
Services procurement plays a critical role in achieving true total workforce visibility and control. Establishing clear foundations around structure, data and governance is essential to managing employees, contingent labour and services as one workforce.With Lisa Williams, Sr. Director Operations Talent Strategy and Employee Experience, Dow 22:04 - 25:49 - Making Total Workforce Management make sense44:02 - 49:11 - How does services procurement fit into TWM and why is it often the biggest gap?50:55 - 54:28 - Adapting to leverage services procurement55:19 - 01:00:50 - Services procurement as a core skill01:01:04 - 01:06:59 - Bringing Total Workforce Management together
A practical look at how clearer processes and better visibility can help reduce resistance and make services procurement easier to manage. The case study highlights the changes made to create greater consistency, control and confidence across the journey.With Nic Everett, Senior Procurement Manager, Telent00:12:49 - Getting started with managing Services Procurement effectively00:27:00 - Business case hurdles and successes00:36:21 - Improving transparency in supplier delivery for business agility00:49:09 - The factors holding others in the market back01:01:47 - What the future holds and what part AI can play
Services procurement often struggles with adoption when processes are unclear or inconsistent. Introducing structure and visibility can create confidence, improve delivery and support sustainable change.With Vinos Samuel, Workforce Transformation Specialist00:08:44 - Why services procurement is the most misunderstood lever in APAC talent strategy00:15:37 - The orchestration of work00:27:56 - The move to skills based architecture00:39:54 - Centralization and supplier capabilities00:55:33 - Bringing it all together and moving forward fast
With Niul Burton, Procurement Advocate and Advisor00:04:46 - The services procurement landscape00:14:39 - The unsolved challenges in services procurement00:29:45 - Criticality of change management in successful implementations00:59:38 - Building a business case01:04:37 - Merits of a ‘best of breed’
Disconnected systems create friction that kills adoption. Without integration and clarity between tools, workflows break, duplication creeps in, adoption becomes stalled, and value gets lost.With Mickey Pelletier, Co Founder of Emberpath and Founder of CWM Strategies.00:07:14 - Curiosity keeps companies competitive00:26:24 - Even the best-designed programs fail when your tools don’t work together00:35:59 - Process friction is killing adoption00:39:08 - Successful implementation starts with change management, not after it01:05:36 - Services problems are only as powerful as your commitment to change them
Why contingent labour models fail when applied to services, how linear sourcing processes block true value, and where operational ownership can make or break your services strategy. 00:01:51- Why contingent labour strategy doesn’t work for services 00:20:50 - Why linear processes are holding your services back 00:39:29 - Identifying the disconnect in responsibility and the impact it has 00:55:26 - The importance of operations on your adoption and lifecycle 01:07:18 - Addressing the problem begins with defining it
How service procurement professionals can leverage people, process, and technology to become business-enablers.
With Pratik Patel, Director of Category Management, Mastercard
00;05;11;13 - Reducing waste in services procurement
00;10;38;20 - Procurement as business enablers
00;16;51;27 - Driving change
00;22;34;19 - Using data and experiences when working towards a common goal
00;28;57;08 - What makes managing services categories challenging?
00;40;13;09 - The components of a truly deliverables based engagement
00;46;26;28 - Managing dependencies and gaps in technology
00;55;21;01 - Why aren't we seeing more examples of mature services spend programs?
Drawing on first hand experiences of starting and scaling successful service procurement programs from within the strategic sourcing function.
With Lawrence Kane, SIG Sourcing Supernova Hall of Fame Member, Head of Procurement and ProcureCon EPIC Award Winner
00:11:37 - The history of disruption within outsourcing
00:20:04 - The growth in outsourcing
00:27:38 - Is Industry progressing with time-based vs outcome-based contracting?
00:33:27 - Focusing on your strengths
00:41:01 - Impact sourcing for innovation
00:50:38 - The evolution of the procurement function
00:58:32 - Procurement maturity
01:03:50 - Cost savings or adding value
What started as a meme became a great conversation about choosing the right contracting mechanism when getting work done.
With Mickey Pelletier – Co Founder of Emberpath and Founder of CWM Strategies
00;02;12;22 - The meme about Staff Aug masquerading as SOW
00;08;53;04 - Are most organisations aware of the problem?
00;14;04;23 - The enlightened ones making a change
00;21;02;13 - To track workers or not in SOW
00;28;33;14 - Ease versus rigour in getting work done
00;34;42;14 - Risk as one of the key drivers of SOW
00;45;37;04 - The responsibility for SOW
00;53;35;04 - The benefits and making a start with your SOW program
How to move from transactional admin to value-add by looking at services procurement in a different way
With Paul Lissenden, Director of Procurement & Supply Chain, Retinue
00;01;14;10 - Moving from goods and materials to services procurement
00;07;09;13 - Measuring the impact of intangible services
00;10;11;08 - The problem solving nature of services procurement
00;13;43;26 - Managing changing requirements
00;16;52;27 - Looking at goods and services through a different lens
00;23;31;28 - Category strategies for services
00;27;26;16 - Making life easier for the buyer
00;32;55;00 - Moving away from time and materials mentality
00;41;52;12 - Leveraging AI
00;47;37;19 - The risk of misclassification
00;57;36;09 - Appetite for digital transformation in services procurement
01;14;41;20 - Where does procurement's responsibility start and stop when buying services?
The importance of contracts in the world where non-lawyers are negotiating complex services contracts
With Jeanette Nyden, Contract Attorney, Nyden on Negotiation
00;05;18;22 - The differences between buying services and buying goods
00;13;02;25 - Services procurement being left behind in digital transformation
00;18;45;28 - Measuring what was delivered against what was contractually agreed
00;33;21;18 - The role of the supplier in defining a scope of work
00;50;00;19 - Flexibility within services contracts
01;03;46;17 - Considerations for performance-based SOW arrangements
01;10;31;24 - Managing risk in services contracts
The role of heroes, villains and storytelling in managing spend on services in large organisations.
With Nick Williams, Chief Services Procurement Officer, Hays
00;05;13;00 - The core simplicity of services procurement
00;18;01;24 - Who should be worrying bout services procurement?
00;23;41;00 - How are organisations managing services spend?
00;30;36;17 - What sets apart organisations that have a handle on their spend on services
00;37;49;29 - Where does executive support come from?
00;41;39;06 - The benefits for effectively managing spend on services
00;46;24;07 - When there are heroes, there are also villains
00;56;38;03 - Storytelling
01;08;22;13 - The living statement of work document and supplier adoption
01;19;26;09 - Summarising the opportunity for procurement
Comments
Download from Google Play
Download from App Store
United States