The Good Leadership Podcast

In this episode of the Good Leadership Podcast, Charles Good engages with Amy Herman, a lawyer-turned-art historian, to explore how the skills of art observation can enhance problem-solving in leadership. They discuss the importance of visual intelligence, the impact of biases on decision-making, and the necessity of empathy and perspective in addressing complex challenges. The conversation also delves into the concepts of Kintsugi and Wabi-Sabi, emphasizing the value of embracing imperfection and learning from mistakes. Throughout the discussion, practical strategies for redefining problems and fostering innovative solutions are shared, highlighting the transformative power of art in leadership.TAKEAWAYSArt observation enhances problem-solving skills.Defining problems thoroughly leads to better solutions.Biases can cloud judgment and decision-making.Empathy allows for understanding different perspectives.Asking the right questions is crucial in problem-solving.Embracing imperfection can lead to valuable insights.Kintsugi teaches us to value flaws and mistakes.Wabi-Sabi encourages acceptance of transience and imperfection.Visual intelligence helps in recognizing hidden details.Stepping back can provide a clearer perspective on challenges.CHAPTERS00:00 The Universal Challenge of Problem Solving01:13 Understanding Murphy's Law03:06 Bias Blind Spots in Decision Making05:12 The Importance of Seeking Feedback07:18 Learning from Dislike08:54 Empathy and Perspective Shifting11:32 The Power of Shared Human Experience12:55 Asking the Right Questions15:20 The Significance of Personal Backstories17:15 The Value of Hidden Details18:59 The Pertinent Negative in Problem Solving21:18 Embracing Imperfection with Kintsugi24:33 Wabi-Sabi: Accepting Incompleteness27:15 Resilience in the Face of Challenges28:44 Reversing Problems for New Ideas32:35 Stepping Back for Clarity34:40 Key Insights and Takeaways

In this episode of the Good Leadership Podcast, host Charles Good and guest Dr. Karla Van Hevel discuss the importance of building a sense of community in the workplace, especially in today's dispersed work environments. They explore the definition of community, the benefits of fostering it, and practical steps leaders can take to cultivate a strong workplace culture. Karla shares insights from her research and introduces her Workplace Community Insight assessment tool, emphasizing AI's role in strengthening community connections while preserving the human element.TAKEAWAYSBuilding community is essential for employee engagement.Community in the workplace can enhance trust and reduce turnover.AI can facilitate connections but should not replace human interaction.Understanding how employees define community is crucial.The 'BRING' method helps leaders foster community effectively.Leaders should prioritize getting to know their team members.Community-building requires ongoing effort and consistency.Successful organizations often have strong community cultures.Assessments can help measure and improve the workplace community.Creating a sense of belonging can lead to better organizational outcomes.CHAPTERS00:00 Building Community in the Workplace07:09 Defining Community and Its Importance10:34 Leveraging Technology for Community Building13:57 Assessing Community with the Workplace Community Insight14:37 First Steps to Cultivating Community16:36 Key Insights and Takeaways

In this conversation, Wendy Ryan and Charles Good explore the intricate dynamics of leadership, emphasizing the importance of mindset, skillset, and behavior. They discuss the challenges leaders face in developing a growth mindset, the critical role of self-awareness, and the necessity of prioritizing people over tasks. Wendy introduces her 3T model for decision-making and highlights the significance of humility and the five essential behaviors that define great leaders. The conversation concludes with a focus on cultivating talent by prioritizing readiness over potential.TAKEAWAYSMindset, skillset, and behavior are interconnected in leadership.Developing a growth mindset is often the most challenging for leaders.Self-awareness is crucial for effective leadership.Feedback should be viewed as a valuable gift.A people-first approach enhances long-term organizational success.Understanding bias and privilege is essential for inclusive leadership.The 3T model encourages leaders to make decisive choices.Great leaders exhibit focus, integrity, decisiveness, authenticity, and humility.Humility allows leaders to foster a growth mindset in others.Focusing on readiness ensures equitable talent development.CHAPTERS00:00 Exploring Leadership Frameworks02:16 The Challenge of Mindset in Leadership04:50 The Importance of Self-Awareness06:59 People First, Results Second Philosophy09:37 Addressing Bias and Privilege12:31 The 3T Model for Decision Making16:06 Five Essential Leadership Behaviors18:53 Understanding Humility in Leadership21:38 Focusing on Readiness in Talent Development28:14 Key Insights and Takeaways

In this episode of the Good Leadership Podcast, host Charles Good engages with customer experience strategist Jon Picoult to explore the principles of creating memorable customer experiences. They discuss the importance of customer impressions, the power of choice, customer advocacy, relevance, attention to detail, personalization, and the impact of pleasant surprises. The conversation also highlights effective recovery strategies when things go wrong, using IKEA as a practical example of successful customer experience implementation.CHAPTERS00:00 The Power of Perceived Control04:06 Advocating for Customers: The Southwest Airlines Example08:21 Creating Relevance in Customer Experience11:20 The Importance of Details in Customer Interactions13:47 Personalizing Customer Experiences16:59 The Impact of Pleasant Surprises20:35 Recovering with Style After Failures25:11 IKEA: A Case Study in Customer Experience Principles29:23 Final Thoughts: Making Customers Feel Special31:54 Key Insights and Takeaways

In this episode of the Good Leadership Podcast, host Charles Good interviews John Picoult, founder of Watermark Consulting and author of 'From Impressed to Obsessed.' They discuss the importance of customer experience and how businesses can create lasting impressions that go beyond mere satisfaction. Picoult shares insights on the importance of emotional connections, the risks of complacency, and practical principles for improving customer interactions. Through examples such as Amazon's frustration-free packaging and the psychology of customer perception, the conversation underscores the need for businesses to focus on creating memorable experiences that foster loyalty.CHAPTERS00:00 Introduction to Customer Experience04:38 The Importance of Impressions Over Satisfaction06:28 Amazon's Frustration-Free Packaging: Lessons Learned11:03 Understanding Roles in Customer Experience13:10 The Dangers of Complacency in Business14:30 Creating Peaks and Avoiding Valleys in Customer Experience18:38 The Power of Finishing Strong22:50 Making Customer Interactions Effortless27:38 The Paradox of Choice: Simplifying Decisions31:33 Stirring Emotions in Customer Experience32:55 Creating Peace of Mind Through Customer Experience35:17 Key Insights and Takeaways

In this episode of the Good Leadership Podcast, host Charles Good engages with Dr. Karla Van Havel, an executive and leadership coach, to explore the transformative power of coaching for leaders. They discuss the importance of coaching in navigating leadership challenges, the significance of time management, and the unique approaches coaches can bring to the table. Dr. Karla Van Havel shares success stories, insights on finding the right coach, and the evolving role of AI in coaching. The conversation emphasizes the need for leaders to be open to change and self-reflection as they seek to enhance their leadership journey.CHAPTERS00:00 Introduction to Executive Coaching01:54 The Journey to Coaching04:20 The Importance of a Safe Space05:01 Overcoming Time Management Challenges09:14 The Coaching Toolbox11:12 Finding the Right Fit in Coaching13:29 Are You Ready for a Coach?16:01 Human-Centered Coaching vs. AI Coaching18:13 Group Coaching Dynamics20:30 Courage in Coaching21:52 Key Insights and Takeaways

In this conversation, Dr. Paul Zak discusses the biological roots of happiness and human connection, emphasizing the importance of social relationships and emotional health. He explores how virtues and gratitude contribute to well-being, and how technology can aid in measuring and enhancing happiness. The discussion highlights the significance of vulnerability in leadership and the need for self-awareness in behavior change, ultimately advocating for a more connected and emotionally fit society.TAKEAWAYSUnderstanding the biological roots of happiness is crucial.Social connections significantly impact our well-being.Practicing virtues can lead to personal growth.Gratitude enhances our overall happiness.Technology can help measure and improve emotional health.Vulnerability is essential for effective leadership.Self-awareness is key to behavior change.Investing in relationships is vital for thriving.High-value moments are critical for happiness.Mentorship and service to others enrich our lives.Chapters00:00 Introduction to Happiness and Human Connection01:18 The Biological Roots of Happiness02:59 Defining Well-Being and Thriving04:21 The Motivation Behind Studying Happiness05:19 The Structure of the Book and Its Virtues07:55 Investing in Relationships for Happiness10:22 The Importance of Social Connections12:03 Leadership and Social Engagement13:22 The Role of the App in Measuring Happiness14:54 Exploring Virtues and Their Application17:18 Overlooked Virtues in Leadership20:02 The Importance of Patience and Self-Reflection20:20 Self-Awareness and Feedback for Lasting Change24:23 The Importance of Honest Feedback28:51 Building Relationships and Psychological Safety32:23 The Power of Gratitude38:51 Happiness Through High-Value Moments46:01 The Future of Neuroscience in Happiness47:19 Key Insights and Takeaways

In this episode, Charles Good engages in a deep conversation with Dr. Cynthia Nebel about the intersection of learning science and talent management. They explore the four phases of the talent life cycle: acquisition, onboarding, management, and exits. Dr. Nebel emphasizes the importance of applying learning science principles to enhance candidate experiences, improve onboarding processes, develop future leaders, and retain top talent. The discussion highlights strategies such as simplifying application processes, using concrete examples, fostering psychological safety, and maintaining alumni networks to ensure knowledge transfer and continuity within organizations.TAKEAWAYSLearning science can significantly enhance talent management practices.Simplifying application processes can improve candidate engagement.Concrete examples help candidates understand company culture better.Personalized communication during recruitment keeps candidates informed and engaged.Spaced repetition and retrieval practice improve onboarding retention.Autonomy in learning fosters employee engagement and satisfaction.Psychological safety is crucial for fostering a growth mindset.Storytelling enhances knowledge transfer and retention.Effective leadership development requires tailored approaches for novices and experts.Maintaining alumni networks can facilitate knowledge sharing and continuity.Chapters00:00 Introduction to Learning Science and Talent Management02:04 Talent Acquisition: Strategies for Success09:34 Optimizing Onboarding Processes14:39 Talent Management: Developing Future Leaders21:51 Enhancing Employee Engagement and Retention28:53 Navigating Talent Exits and Knowledge Transfer36:31 Key Insights and Takeaways

In this episode of The Good Leadership Podcast, Charles Good sits down with Kate Ostrovska, Talent Development Partner at JTI, to unpack one of the most transformative shifts happening in leadership development today.JTI introduced a universal definition of leadership—a bold change that does more than redefine expectations. It reshapes the culture, expands who gets to lead, and empowers every employee to see themselves as a leader, regardless of title, function, or geography.Kate shares how this approach is breaking the mold of traditional, role-based leadership and replacing it with a shared, inclusive, global standard that elevates people at every level. What You’ll LearnWhy the biggest game changer in JTI’s leadership development was a single universal definitionHow JTI makes leadership a quality—not a roleThe impact of giving every employee permission to embody leadershipHow a universal model aligns development across all functions and regionsThe cultural transformation that comes from treating everyone as a potential leaderWhy moving beyond traditional leadership hierarchies unlocks organizational performanceChapters00:00 Introduction 02:59 How has JTI's approach to leadership development evolved04:31 Strategies for maintaining a strong leadership pipeline05:41 JTI's adaptation to current leadership challenges08:06 The IMS partnership with JTI and its impact09:10 Exciting development initiatives at JTI12:19 Advice for talent professionals and closing

In this episode of the Good Leadership Podcast, Charles Good engages with Dr. John Dunlosky and Dr. Regan Gurung, two leading experts in learning science. They explore effective learning strategies, the impact of study practices, the role of music, and the myths surrounding brain training. The conversation emphasizes the importance of mindset, emotional factors, and practical takeaways for improving learning outcomes. Listeners are encouraged to adopt science-based strategies to enhance their learning routines and performance.Dr. John Dunlosky is a prominent Professor of Psychology and the Director of the Science of Learning Center in the Department of Psychological Sciences at Kent State University. He is a leading expert in cognitive science, human learning and memory, and effective study methods, focusing his research on metacognition and self-regulated learning across the lifespan.Dr. Dunlosky is recognized for his work on evidence-based learning strategies. A significant contribution is his 2013 review on learning techniques, which highlights the effectiveness of methods like practice testing and distributed practice. He is the co-author of the textbook Metacognition and has also written books for a general audience, such as Study Like a Champ and Teach Like a Champ.https://www.amazon.com/Study-Like-Champ-Psychology-Based-LifeTools/dp/1433840170Dr. Regan A. R. Gurung is a Professor of Psychology at Oregon State University and author specializing in social, health, and pedagogical psychology. He is a prominent figure in the field of teaching and learning in psychology. Dr. Gurung's research interests include social, health, and pedagogical psychology, and applying cognitive science to enhance student learning. He has authored or co-authored/co-edited 15 books and over 130 articles and chapters. His recent books include Study Like a Champ, Thriving in Academia, and Teach Like a Champ.https://regangurung.com/books/https://regangurung.wixsite.com/pip2022TAKEAWAYSEffective learning strategies go beyond traditional teaching methods.Study practices should be varied to enhance memory retention.Music can aid focus for some learners, especially those with ADHD.Brain training apps often do not deliver on their promises.Mnemonics can be useful but require significant effort to master.Mindset and emotional health play critical roles in learning.Self-efficacy and support systems are essential for effective learning.Planning and goal-setting are crucial for successful learning.Highlighting and rereading can be effective when paired with stronger strategies.The future of learning science will focus on the human element in education.CHAPTERS00:00 The Power of Priming in Learning02:39 The Role of Study Environment and Techniques07:05 Highlighting and Rereading: Effective or Not?10:24 The Use of Mnemonics in Learning16:11 Mindset and Emotional Factors in Learning20:52 Future Directions in Learning Science26:41 Key Insights and Takeaways

In this episode, we explore the science of learning with leading experts Dr. John Dunlosky and Dr. Regan Gurung. They discuss common misconceptions in adult learning, the importance of self-regulated learning, and effective strategies for retention and application of knowledge. The conversation highlights the role of knowledge in the age of AI, the significance of interleaving and spaced practice, and the concept of priming in enhancing learning outcomes.Dr. John Dunlosky is a prominent Professor of Psychology and the Director of the Science of Learning Center in the Department of Psychological Sciences at Kent State University. He is a leading expert in cognitive science, human learning and memory, and effective study methods, focusing his research on metacognition and self-regulated learning across the lifespan.Dr. Dunlosky is recognized for his work on evidence-based learning strategies. A significant contribution is his 2013 review on learning techniques, which highlights the effectiveness of methods like practice testing and distributed practice. He is the co-author of the textbook Metacognition and has also written books for a general audience, such as Study Like a Champ and Teach Like a Champ.https://www.amazon.com/Study-Like-Champ-Psychology-Based-LifeTools/dp/1433840170Dr. Regan A. R. Gurung is a Professor of Psychology at Oregon State University and author specializing in social, health, and pedagogical psychology. He is a prominent figure in the field of teaching and learning in psychology.Dr. Gurung's research interests include social, health, and pedagogical psychology, and applying cognitive science to enhance student learning. He has authored or co-authored/co-edited 15 books and over 130 articles and chapters. His recent books include Study Like a Champ, Thriving in Academia, and Teach Like a Champ.https://regangurung.com/books/https://regangurung.wixsite.com/pip2022TAKEAWAYSLearning outcomes depend on what people do between sessions.Effective study strategies are critical for adult learners.Misconceptions about learning can hinder progress.Self-regulated learning enhances retention and application.Knowledge is essential, even with AI tools available.Interleaving and spaced practice improve learning outcomes.Priming can enhance memory retrieval during learning.Training should focus on transfer of knowledge to real-world applications.Learning is a process that requires effort and attention.Understanding individual differences can improve learning effectiveness.Chapters00:00 The Myths of Adult Learning00:17 Understanding Learning Science03:09 Misconceptions in Adult Learning05:57 The Importance of Self-Regulated Learning08:21 The Curse of Knowledge10:40The Role of Knowledge in the Age of AI13:09 Effective Retention Strategies16:01 Application and Transfer of Knowledge18:25 The Role of Trainers in Learning20:46 Designing for Transfer23:10 Interleaving and Spacing in Learning35:39 The Power of Priming in Learning

What if one question could unlock hidden talent, prevent regrettable exits, and personalize careers today?This episode of The Good Leadership Podcast is the second part of my conversation with Dr. Beverly Kaye and Dr. Dave Ulrich where we dig into the conversations that actually keep great people: learning from mistakes (and wins), stay interviews, career LEVER moves (Lateral, Explore, Vertical, Enrichment, Realignment, Relocation), and how to personalize careers in an AI era. Plus: why AI × HI (human ingenuity) is the real advantage, how to do elegant exits, and practical ways to build resilience.About the guestsDr. Beverly Kaye — Pioneer in career development and employee engagement; bestselling author of Love ’Em or Lose ’Em and Help Them Grow or Watch Them Go.Dr. Dave Ulrich — Often called “The Father of Modern HR,” global authority on leadership, culture, and human capability; author of 30+ books.Chapters00:00 Navigating Employee Departures09:56 The Evolving Role of HR17:07 Leveraging AI in HR22:18 Skills for Future Leaders27:52 Final Advice for Future Leaders31:17 Key Insights and Takeaways

Why do people really stay—or leave—their jobs?It’s not about perks, pay, or titles. It’s about growth, relationships, and culture.In this episode of The Good Leadership Podcast, Charles Good sits down with Dr. Beverly Kaye and Dr. Dave Ulrich, two of the most influential voices in leadership and HR who share timeless insights on what makes employees stay engaged, loyal, and inspired and how organizations can turn those insights into lasting value.In this episode:The three reasons people stay—and what drives them awayWhy managers should “ask more and assume less”How career conversations become culture-shaping momentsWhy HR must shift from administration to value creationHow aligning purpose and values builds performance and belongingWhy curiosity—not control—is the ultimate engagement strategy✨ Key Idea:When employees can grow, belong, and live their values, retention becomes effortless—and culture becomes your greatest competitive advantage.🎙️ About the Guests:Dr. Beverly Kaye is a pioneer in career development and employee engagement, and author of the bestsellers Love ’Em or Lose ’Em and Help Them Grow or Watch Them Go. Her work has helped countless organizations keep and grow their best people.Dr. Dave Ulrich, often called “The Father of Modern HR,” is a global authority on leadership, culture, and human capability. His 30+ books and consulting work have reshaped how organizations connect people, purpose, and performance.Chapters00:00 Introduction to Leadership Legends02:55 Strategies for Engaging Top Talent06:53 Aligning Purpose with Performance09:58 Building a Strong Organizational Culture13:55 Career Conversations and Growth17:40 Navigating Employee Departures27:20 Key Insights and Takeaways

In this episode of the Good Leadership Podcast, Charles Good interviews Amy Herman, a lawyer turned art historian, who discusses the concept of visual intelligence and its importance in leadership and problem-solving. Herman explains how art can enhance observation skills and communication, leading to better decision-making. She introduces her framework, the Art of Perception, which consists of four stages: assess, analyze, articulate, and adapt. The conversation also delves into overcoming biases, the significance of active observation, and practical steps to improve one's observational skills.TakeawaysVisual intelligence is the ability to see what others don't.Art provides a safe space for sharpening observation skills.Effective communication is essential for visual intelligence.No two people perceive things the same way.Familiarity can lead to overlooking important details.Active observation can reveal hidden opportunities.Shifting default thinking is crucial for problem-solving.Asking the right questions can clarify ambiguity.Multiple perspectives enhance decision-making.Regular feedback is vital for self-awareness.Unlocking Visual Intelligence for LeadersThe Art of Observation in LeadershipChapters00:00 The Art of Perception: Introduction to Visual Intelligence07:26 Understanding Visual Intelligence and Its Importance13:29 The Role of Art in Enhancing Observation Skills20:53 Overcoming Biases and Enhancing Decision-Making26:40 Strategies for Effective Observation and Communication32:59 Navigating Ambiguity: Questions for Clarity

In this episode of 𝗧𝗵𝗲 𝗚𝗼𝗼𝗱 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗣𝗼𝗱𝗰𝗮𝘀𝘁, host Charles Good engages with 𝗗𝗿. 𝗖𝘆𝗻𝘁𝗵𝗶𝗮 𝗡𝗲𝗯𝗲𝗹, a leading voice in learning science. They explore the evolution of learning science, its practical applications in professional settings, and the importance of evidence-based strategies for effective learning. Dr. Nebel shares insights on bridging the gap between theoretical research and real-world application, emphasizing the need for professionals to learn how to learn effectively. The conversation also addresses common learning myths, the impact of technology on attention spans, and future trends in learning science, particularly the role of AI.𝗧𝗔𝗞𝗘𝗔𝗪𝗔𝗬𝗦  • Learning science is crucial for effective professional development.  • The principles of learning apply across different settings, including informal learning.  • Effective learning strategies include note-taking, spaced retrieval, and self-directed learning.  • Cramming may lead to short-term retention but does not support long-term learning.  • Technology can enhance learning, but should not replace active engagement.  • Learning styles are a myth; everyone can learn in various ways.  • Attention spans are not inherently low; practice and focus are key.  • AI can be a powerful tool for learning if used correctly.  • Understanding the mechanisms behind learning strategies is essential for application.  • Future research should focus on the intersection of learning science and motivation.𝗖𝗵𝗮𝗽𝘁𝗲𝗿𝘀00:00 Introduction to Learning Science and Dr. Cynthia Nebel01:18 Evolution of Learning Science in Real-World Applications03:25 Defining Learning Science and Its Importance05:22 The Need for an Updated Learning Operating System07:41 Bridging Lab Findings and Workplace Learning09:55 Effective Strategies for Active Learning13:41 Shifting from Cramming to Distributed Practice17:07 Leveraging Technology for Learning19:08 Debunking Common Learning Myths24:42 Technology's Impact on Attention and Focus26:12 Future Trends in Learning Science#LearningScience #TheLearningScientists #LeadershipDevelopment #CognitivePsychology #OutlearnToOutperform #AdultLearning #LearningHowToLearn #NeuroscienceOfLearning #TalentDevelopment #IMS #GoodLeadershipPodcast #CharlesGood #RetrievalPractice #MakeLearningStick #EvidenceBasedLearning

Welcome to the second part of my wide-ranging conversation with Gabriel Reilich, Head of Content and Innovation at Upworthy and co-author of the New York Times bestselling book, Good People: Stories From the Best of Humanity. This episode explores how the narratives we consume shape our worldview—and how intentional storytelling can restore faith in both ourselves and others.We dive into media theory and the phenomenon of Mean World Syndrome, revealing why nonstop exposure to negative news can leave us feeling isolated, fearful, and disconnected. Gabe shares lessons from his years curating thousands of real-life stories, illuminating just how small acts and honest moments can spark a ripple of hope across entire communities.From personal anecdotes to strategies for embedding positivity in leadership, you'll hear how fostering connection, empathy, and authenticity can transform workplaces, organizations, and individual lives. Whether you're a leader, creator, or simply longing for reassurance that kindness still matters, this episode delivers actionable insights and moving real-world examples you can apply today.If you missed the first part, be sure to tune in for even more practical wisdom and inspiring stories. This conversation continues our journey into what it really takes to be—and to see—the "good people" among us.𝗞𝗲𝘆 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀  • Positive media reshapes perception: Intentional exposure to good news helps counteract the fear and anxiety amplified by constant negative news exposure.  • Stories create connection: When leaders share or invite stories of generosity, it nurtures trust, empathy, and belonging within teams and communities.  • The ripple of small acts: Even brief, everyday moments of kindness—like a drive-through gesture or a stranger’s encouragement—can spark lasting impact.  • Kindness benefits both giver and observer: Neuroscience research shows acts of goodness activate natural reward systems that elevate mood and motivation.  • Authenticity drives impact: Positive storytelling only transforms when it’s rooted in truth—not perfection or performative optimism.  • Faith in humanity is restorable: The success of Good People shows that authentic stories of decency meet a universal human need for hope and connection.𝗚𝘂𝗲𝘀𝘁 𝗕𝗶𝗼Gabriel Reilich is Head of Content and Innovation at Upworthy, co-author of the New York Times bestselling book "Good People: Stories From the Best of Humanity," and one of the top game show winners of all time. Under his leadership, Upworthy has grown to over 12 million followers across platforms, reaching more than 200 million people monthly with content designed to inspire and unite.𝗖𝗵𝗮𝗽𝘁𝗲𝗿𝘀00:00 Introduction 01:04 Combatting Mean World Syndrome02:52 The Process of Collecting Stories05:06 Emotional Connections Through Storytelling11:01 Creating Positive Impacts in Daily Life13:06 The Importance of Appreciation16:40 Impact of telling Positive Stories19:17 Intersection of Ordinary and Extraordinary20:23 Vision for Upworthy's future22:02 Taking Action Today

Join Charles Good as he sits down with 𝗚𝗮𝗯𝗿𝗶𝗲𝗹 𝗥𝗲𝗶𝗹𝗶𝗰𝗵, Head of Content and Innovation at 𝗨𝗽𝘄𝗼𝗿𝘁𝗵𝘆, to explore how one platform is transforming social media through the power of human goodness. From game show champion to viral content strategist, Gabriel shares his journey of building Upworthy into a multimedia empire reaching over 200 million people monthly with stories that restore faith in humanity.In this compelling conversation, Gabriel reveals the secrets behind Upworthy's success, the art of making kindness contagious, and how small acts of decency create lasting ripple effects. Discover practical strategies for content creators, learn why authenticity beats algorithm-chasing, and explore how positive storytelling can combat "mean world syndrome" in our increasingly polarized digital landscape.Whether you're a leader, content creator, or simply someone seeking hope in challenging times, this episode offers actionable insights on building community through shared stories and turning digital platforms into forces for good.𝗞𝗲𝘆 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀  • Authenticity First: Genuine motivation and honest storytelling are essential for building trust with audiences  • Small Acts, Big Impact: Tiny gestures often create lasting, life-changing effects more than grand gestures  • Platform Evolution: Success requires adapting to how platforms actually function, not how we wish they worked  • Community Building: Two-way dialogue and user engagement create stronger connections than one-way broadcasting  • Positive Contagion: Exposure to authentic goodness mobilizes people to act with greater kindness𝗚𝘂𝗲𝘀𝘁 𝗕𝗶𝗼Gabriel Reilich is Head of Content and Innovation at Upworthy, co-author of the New York Times bestselling book "Good People: Stories From the Best of Humanity," and one of the top game show winners of all time. Under his leadership, Upworthy has grown to over 12 million followers across platforms, reaching more than 200 million people monthly with content designed to inspire and unite.𝗖𝗵𝗮𝗽𝘁𝗲𝗿𝘀00:00 Introduction 02:38 Gabriel's Journey of Storytelling & Content Creation04:49 Evolution of Upworthy's Mission and Impact09:59 Fostering Community 12:24 Balancing Positivity with Real World Challenges17:17 The Impact of Good News on Society19:14 Envisioning a Global Initiative on Change21:16 Advice for Aspiring Positivity Creators25:45 Ripple Effects of Small Acts of Kindness26:44 The Power of Kindness

Today, we are joined by Robert Glazer.Robert Glazer is a serial entrepreneur, award-winning executive, bestselling author, and keynote speaker. He has a passion for helping individuals and organizations build their capacity and elevate their performance.Bob is the founder and Board Chairman of global partnership marketing agency Acceleration Partners and was the co-founder and chairman of BrandCycle which was acquired by Stack Commerce and TPG.Bob has significant experience in leadership, affiliate & partner marketing, customer acquisition, e-commerce, and direct-to-consumer marketing, including experience with M&A on both the buy and sell side. He has served as a board member and advisor to many high-growth companies in the e-commerce and marketing verticals.Bob shares his ideas and leadership insights via Friday Forward, a popular weekly inspirational newsletter that reaches more than 200,000 individuals and business leaders across 150+ countries. He is a #1 Wall Street Journal, USA Today, and international bestselling author of five books: Elevate, Friday Forward, Performance Partnerships, Moving to Outcomes, and How to Thrive in the Virtual Workplace. He has also been a columnist for Inc., Forbes, and Harvard Business Review, and hosts the Elevate Podcast, a top leadership podcast for entrepreneurship in more than 20 countries.In this second part of our conversation, we dive deep into the practical application of core values in everyday life. Robert shares how to identify when your core values are misaligned, why having too many values dilutes their impact, and the critical difference between aspirational values and intrinsic qualities. Through stories and practical frameworks, he reveals how understanding our past wounds can actually illuminate our greatest gifts and guide us toward more authentic, fulfilling lives both personally and professionally.Key topics include:How to identify signs of core value misalignment and steps to realign yourselfWhy core values should be specific, actionable, and measurable rather than single wordsThe importance of limiting yourself to three to four core values for maximum impactHow to distinguish between aspirational values and true intrinsic qualitiesThe connection between past pain and present values in revealing your purposeThe six-question framework for discovering your authentic core valuesWhy road-testing your core values is essential before finalizing themLearn from Robert Glazer how to use core values as a practical decision-making tool rather than just inspirational wall art. Discover why the process of discovering your core values isn't about invention but rather uncovering what has always been true about you. Whether you're feeling stuck in your career, experiencing relationship struggles, or simply seeking greater clarity and fulfillment, Robert's framework provides a roadmap for aligning your actions with your authentic self.Robert Glazer's Book, “The Compass Within”: https://a.co/d/8iI0iqt Robert’s Website: robertglazer.com Robert's Newsletter, Friday Forward: https://robertglazer.com/fridayfwd/ - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesgood/ Twitter: https://twitter.com/charlesgood99 Chapters:(00:00) Introduction(01:04) Tip: Identifying Signs of Core Value Misalignment(07:15) Tool: Making Core Values Specific, Actionable, and Measurable(09:45) Technique: Why Three to Four Core Values Are Optimal(11:16) Tip: Distinguishing Aspirational Values from Intrinsic Qualities(13:15) Tool: Understanding How Past Wounds Reveal Greatest Gifts(15:30) Technique: Using the Six-Question Framework for Discovery(18:00) Tip: The Core Validator for Testing Your Values(19:45) Tool: Road-Testing Your Core Values in Real-Life Situations(21:15) Technique: Separating Performance from Authenticity in Leadership(24:40) Conclusion

Today, we are joined by Robert Glazer.Robert Glazer is a serial entrepreneur, award-winning executive, bestselling author, and keynote speaker. He has a passion for helping individuals and organizations build their capacity and elevate their performance.Bob is the founder and Board Chairman of global partnership marketing agency Acceleration Partners and was the co-founder and chairman of BrandCycle which was acquired by Stack Commerce and TPG.Bob has significant experience in leadership, affiliate & partner marketing, customer acquisition, e-commerce, and direct-to-consumer marketing, including experience with M&A on both the buy and sell side. He has served as a board member and advisor to many high-growth companies in the e-commerce and marketing verticals.Bob shares his ideas and leadership insights via Friday Forward, a popular weekly inspirational newsletter that reaches more than 200,000 individuals and business leaders across 150+ countries. He is a #1 Wall Street Journal, USA Today, and international bestselling author of five books: Elevate, Friday Forward, Performance Partnerships, Moving to Outcomes, and How to Thrive in the Virtual Workplace. He has also been a columnist for Inc., Forbes, and Harvard Business Review, and hosts the Elevate Podcast, a top leadership podcast for entrepreneurship in more than 20 countries.Bob speaks globally to companies and organizations on themes related to business growth, leadership, culture, building capacity, and partner marketing and has spoken on the TEDx stage.In this conversation, Robert explores how discovering and articulating your core values transforms both personal and professional leadership. He shares his own journey from patchwork leadership to values-driven success and provides practical frameworks for identifying the deeply embedded principles that should guide every major decision in your life.Key topics include:-How core values shape decisions in both personal and professional contexts-Why most people feel their values but can't articulate them consciously-Robert's epiphany moment and the transformative impact of discovering his core values-Why the parable format makes self-discovery more accessible and relatable-How leaders unknowingly operate from unexamined values with problematic consequences-The disconnect between stated values and actual behavior in organizations-Why great cultures don't try to appeal to everyone and should repel poor fits-How childhood experiences shape adult core values and leadership styles-The big three life decisions: choosing a spouse, career, and community-Why values alignment matters more than identical values in relationships and organizationsWhether you're leading teams, making career decisions, or navigating personal relationships, Robert's insights provide a practical roadmap for discovering your core values and using them as an internal compass for better decision-making and authentic leadership.Robert Glazer's Book, “The Compass Within”: https://a.co/d/8iI0iqt Robert's Newsletter, Friday Forward: https://robertglazer.com/fridayfwd/ -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:00) Tool: How Core Values Shape Personal and Professional Decisions(02:30) Technique: Robert's Journey from Patchwork Leadership to Values-Driven Success(04:30) Tip: Why the Parable Format Makes Self-Discovery More Effective(09:00) Tool: Leading Authentically by Articulating Your Values to Your Team(14:00) Technique: Enron vs Netflix - When Stated Values Don't Match Behavior(18:30) Tip: How Childhood Experiences Shape Adult Core Values(20:30) Tool: Using Behavioral Questions to Assess Values Alignment(23:00) Technique: The Big Three - Spouse, Career, and Community Decisions(24:50) Conclusion

In this episode of 𝗧𝗵𝗲 𝗚𝗼𝗼𝗱 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗣𝗼𝗱𝗰𝗮𝘀𝘁, Charles Good engages with Burns & McDonnell’s Jim Facinelli (Head of L&D) and Tyler Kerkmann (Talent Development Strategist), and discusses unpack how an ESOP culture powers one of the industry’s most respected leadership pipelines across 70+ offices.𝗖𝗵𝗮𝗽𝘁𝗲𝗿𝘀00:00 Introduction to Employee Ownership and Leadership Development01:06 Backgrounds of Jim and Tyler04:43 The Employee Ownership Model at Burns and McDonald06:38 Creating a Culture of Care and Retention09:07 Intentional Leadership Development Strategies11:08 Balancing Structure and Culture in Leadership Training15:47 Identifying Leadership Development Priorities19:47 Leveraging Employee Ownership for Recruitment and Retention20:21 Partnering for Leadership Development22:51 Attracting and Retaining Talent in Engineering26:39 The Role of IMS in Leadership Development29:51 Innovative Leadership Initiatives at Burns & McDonald37:10 Advice for Strengthening Leadership Development Programs41:02 Key Insights and Takeaways