Lead From the Heart

    The first chapter of my new book, The Power of Employee Well-Being is titled Know Thyself—and for good reason. I’ve long believed that the most important work a leader can do begins inward, with deeply understanding who you are, how you show up, and the patterns that shape your behavior. That’s exactly what Margaret Andrews explores in Manage Yourself to Lead Others. Leadership, she argues, isn’t about talent, technical skill, or even hard work alone. Those things matter, but they aren’t enough. Sustainable, effective leadership starts with self-awareness—the willingness to examine the experiences, influences, and assumptions that shape your decisions and relationships. It’s the foundation that allows you to manage yourself, work effectively with your team, navigate your relationship with your boss, and make better choices under pressure. Margaret draws on decades of experience teaching executives at Harvard to show how this self-understanding translates into practical leadership. In the book, she invites readers to reflect on the leader they are now, the leader they want to become, and the gaps that stand in the way. She explores the blind spots that derail leaders, the relational skills that often outweigh technical ability, and the ways composure and authenticity separate the most capable leaders from the rest. In our conversation, we discuss why interpersonal skills continue to be undervalued in leadership development, how leaders can begin the work of self-assessment today, and the subtle ways self-awareness transforms how we influence, support, and collaborate with others. Whether you’ve just taken on a leadership role or have been leading for decades, this episode is a reminder that the work of leadership is never just outward. It starts with curiosity, honesty, and the real courage to confront what you may not yet fully see about yourself. Margaret’s insights offer a roadmap to that work—and a simple but powerful challenge: to lead others, first understand yourself. The post Margaret Andrews: Why Leading Others Begins with Understanding Yourself appeared first on Mark C. Crowley.

    Mark Thompson is widely recognized as the world’s #1 CEO coach, bringing more than 30 years of experience preparing top executives and boards — from global corporations to fast-growing startups — to step confidently into their next leadership roles. As founding Chairman of the Chief Executive Alliance and former Chief Experience Officer at Charles Schwab Corporation, he has guided leaders through high-stakes challenges, career transitions, and moments that define organizational success. Few guests bring the depth of operating experience, boardroom insight, and leadership wisdom that Mark does, making this conversation a rare opportunity for any leader seeking to grow. High performance alone is not enough to secure the promotion you deserve — and Mark knows it. He helps leaders prepare in ways they often don’t realize matter: building the confidence of decision-makers, developing influence without self-promotion, uncovering blind spots, and cultivating leadership agility. In this discussion, he shares practical strategies to navigate these subtleties so leaders are ready when opportunity knocks. We also explore lessons from his new book, CEO Ready: What You Need to Know to Earn the Job and Keep the Job, which offers an actionable roadmap for leaders at every level. Whether you aspire to the corner office or want to lead more effectively today, Mark’s insights reveal the often-overlooked factors that determine who rises and who stalls — and how to position yourself to succeed. Mark goes deeper into the human side of leadership, showing how emotions, relationships, and self-awareness shape career growth and organizational impact. He offers guidance on building trust, earning respect, creating cultures where people feel seen and motivated, and addressing challenges like impostor syndrome before they derail your progress. Finally, Mark shares lessons few leaders ever get the chance to hear directly from someone with his experience: how to reinvent yourself proactively, stay agile, and elevate your leadership so you’re not only prepared for promotion but also ready to excel once you get there. This is a conversation packed with rare insight, practical strategies, and wisdom you can apply immediately — one you’ll want to listen to all the way through. The post Mark Thompson — The #1 Coach to CEOs Prepares Leaders for Their Next Opportunity appeared first on Mark C. Crowley.

    Have you ever noticed how many people — even highly successful leaders — live in constant overdrive? They’re productive, disciplined, and always “on,” but inside, they’re exhausted. That’s survival mode — and according to Jon Rosemberg, author of A Guide to Thriving: The Science Behind Breaking Old Patterns, Reclaiming Your Agency, and Finding Meaning, it’s where far too many of us spend our days. In our conversation with Jon, he shows that survival mode isn’t just about burnout — it’s about a deeper disconnection from calm, choice, and purpose. We get stuck reacting to life instead of truly living it. While it can look like high performance on the outside, it quietly erodes creativity, well-being, and authentic leadership. In this conversation, Jon explains: Why high achievers are especially prone to it — and why it often feels “normal” How to recognize the subtle signs that you’re no longer thriving How to reclaim your agency and live with greater energy, clarity, and meaning How leaders can create cultures where people feel safe, inspired, and fully alive at work Jon also introduces his highly adoptable “AIR model” — Awareness, Inquiry, and Reframing — a set of tools to help you move from autopilot to intention, from surviving to thriving. We discuss this at length. At its core, thriving isn’t about having easy days. It’s about learning to meet challenges with grounded confidence, to respond rather than react, and to cultivate environments where people can flourish. If you’ve ever felt like you’re running on autopilot — or want to help your team move beyond stress and into sustainable performance — this episode offers both insight and hope.  Listen now to learn how to shift from surviving to thriving — in your leadership, and in your life. The post Jon Rosemberg: How To Break Out Of Survival Mode — And Start Thriving appeared first on Mark C. Crowley.

    Why Do Smart, Capable Leaders So Often Get In Their Own Way? Muriel M. Wilkins — executive coach, host of the Harvard Business Review podcast Coaching Real Leaders, and author of the brilliant new book Leadership Unblocked: Break Through the Beliefs That Limit Your Potential — has spent her career helping senior leaders uncover the invisible beliefs that quietly sabotage their effectiveness. In this episode, Muriel joins me to explore what she calls hidden blockers — seven deeply ingrained mindsets that cause leaders to overcontrol, overwork, or second-guess themselves. These blockers sound deceptively simple — “I need to be involved in every detail,” “I need it done now, no matter what,” “I know I’m right,” and “I don’t belong here” — but they drive some of the most common leadership breakdowns we see today. Muriel shares how her own leadership struggles early in her career — and one pivotal question from her partner, “Did you ever think maybe the problem is you?” — led her to uncover the truth that changed everything: the biggest obstacles to our leadership rarely come from others; they come from within ourselves. Together, we dive into: Why it’s so hard for leaders to see that we might be the problem How the need for control and speed quietly destroys trust and engagement Why certainty can masquerade as confidence — and how to lead with curiosity instead How even the most accomplished leaders can secretly feel like outsiders, a belief closely tied to impostor syndrome, and what to do about it The single underlying fear that fuels all these hidden blockers If you’ve ever wondered why you keep repeating the same patterns — or why leading sometimes feels harder than it should — this conversation will help you see what’s really been standing in your way. Muriel’s insights are both deeply human and immediately actionable. You’ll walk away seeing leadership — and yourself — through a whole new lens, with practical tools to unstick the hidden beliefs that have been holding you back. The post Muriel Wilkins: Breaking Through the Hidden Beliefs That Hold Leaders Back appeared first on Mark C. Crowley.

    The core message of Colin M. Fisher’s new book, The Collective Edge: Unlocking the Secret Power of Groups, is simple but profound: we dramatically overestimate the role of individuals in success and underestimate the extraordinary power of groups. History celebrates “great men” like Edison, Jobs, and Musk, but the truth is that real breakthroughs nearly always come from teams—groups that learn how to cooperate effectively, stick together, and build upon one another’s strengths.   Too often, workplace managers mirror this cultural bias becoming infatuated with star performers. They lavish praise and resources on individuals, hoping one person’s brilliance will carry the whole. But as Colin makes clear, the true competitive advantage lies in developing cohesive, resilient teams. A star may dazzle for a while, but groups that collaborate well produce enduring results—driving innovation, loyalty, and resilience that no single person can deliver on their own.   Colin argues that our obsession with individual genius has left workplaces fractured and often mismanaged. And when leaders cling to fear-based tactics—believing pressure and intimidation will push people to perform—they undermine the very conditions groups need to excel. Negative experiences weigh five times more heavily on the human brain than positive ones. They consume energy, erode trust, and ensure people take fewer risks. Fear creates compliance, at best, but never the creativity, loyalty, or innovation required for long-term success.   Our conversation zeroed in on what makes groups thrive. Loyalty, belonging, and well-being aren’t “soft” ideas (as our podcast audience knows very well); they are competitive advantages. Teams that stay together outperform those plagued by turnover. Organizations that invest in caring for people not only attract and retain talent but also become more adaptable in times of disruption. Colin’s research powerfully confirms what many of us already know: well-being is not separate from performance—it’s the fuel that allows groups to commit fully, collaborate deeply, and sustain high achievement over time.   Colin’s research also reveals that truly effective cooperation requires more than just hitting goals—it demands that members feel satisfied enough to remain personally committed. That’s why enduring teams, like the Rolling Stones, last for decades: they balance performance with the relational glue that keeps people engaged.   We also explored some of Colin’s most compelling insights for leaders not previously heard with past guests. In a world increasingly divided and polarized, Colin’s work is a reminder that our greatest strength comes not from going it alone, or idolizing lone stars, but from rediscovering the collective edge—unlocking the trust, creativity, resilience, and well-being that only groups can deliver. The post Colin Fisher: Why Teams, Not Stars, Create Lasting Success appeared first on Mark C. Crowley.

    Klaus Kleinfeld has lived one of the most extraordinary leadership journeys of our time. He’s the only executive ever to serve as CEO of two Fortune 500 giants on different continents—Siemens in Germany and Alcoa in the U.S.—and he’s advised presidents and global leaders around the world. What struck me most in speaking with Klaus isn’t just the scope of his career—it’s what he believes makes leadership truly sustainable. His new book, Leading to Thrive: Mastering Strategies for Sustainable Success in Business and Life, places enormous emphasis on what he calls the “Inner Game.” Unlike most leadership books written by CEOs, Klaus argues that the foundation of thriving organizations begins not with strategy or financial goals, but with the well-being of leaders themselves. By “Inner Game,” he means building and renewing energy across four dimensions—physical, emotional, mental, and spiritual. He challenges the widely held belief that business success must come first, and that well-being can only follow later. To Klaus, that logic is upside down. Ignoring one’s inner life, he says, inevitably leads to burnout, stress, broken relationships, and declining performance. The healthier and more energized we are, the more sustainable our leadership becomes—and the more we elevate the people around us. In our conversation, we explore how Klaus personally integrated these practices while leading global corporations, and how his philosophy flowed through his organizations. We also talk about the unusual influences behind his leadership—drawing inspiration from timeless wisdom traditions and even the philosophy of memento mori (“remember you must die”) as a reminder to live and lead with perspective. One of the most powerful themes in our discussion is Klaus’s conviction that love belongs in leadership. He writes that “few energy forces are as potent and transformative as love”—and we talk about how he expressed that through kindness, care, and support for his teams at Siemens and Alcoa. This is a rare conversation with a major CEO who openly believes that leadership must be rooted in well-being—not only for ourselves, but for our employees. Klaus Kleinfeld shows us that thriving leaders create thriving organizations. The post Klaus Kleinfeld: A CEO Who Believes Well-Being Is the Real Edge in Leadership appeared first on Mark C. Crowley.

    Laurie Santos is one of the world’s leading voices on the science of happiness and well-being. She’s a psychology professor at Yale University, where her course Psychology and the Good Life became the most popular class in Yale’s 300-year history. So many students enrolled that the university had to move it to a concert hall to accommodate the crowds. Building on that success, Laurie created the online version—The Science of Well-Being—which has now been taken by millions worldwide, making her one of the most influential teachers on happiness anywhere.   But Laurie’s work reaches far beyond the classroom. She hosts The Happiness Lab podcast, downloaded tens of millions of times, where she translates the latest scientific discoveries about human flourishing into insights anyone can use. Her ability to take rigorous research—whether from psychology, behavioral science, or neuroscience—and make it deeply practical is what has made her a global thought leader. What she’s uncovered challenges some of our most deeply held assumptions. Laurie shows that the things we chase—money, promotions, material success—aren’t nearly as powerful as we think. Instead, small intentional practices like gratitude, social connection, exercise, and sleep have profound effects on our happiness and resilience. These findings are not just personally transformative; they have enormous implications for leaders and workplaces. At a time when stress, burnout, and disconnection are at record highs, Laurie’s research is a wake-up call. She helps leaders see the blind spots that keep employees from thriving, and she offers evidence-based strategies for creating cultures of well-being that fuel both human and organizational performance. Her insights cut through outdated engagement metrics and show what really makes people flourish at work and in life. This is a remarkable and powerfully insightful conversation that no leader, manager, or professional should miss. Laurie brings both the science and the practical wisdom to help us understand what truly drives human happiness—and why supporting employee well-being is one of the most important investments any organization can make. The post Laurie Santos: Yale’s Star Professor Brings the Science of Happiness & Well-Being to Work appeared first on Mark C. Crowley.

For the second half of this podcast season, we’ve been focused on employee well-being—why it matters, how to foster it, and what happens when leaders fail to take it seriously. Our new guest, Amy Gilliland, shows what it looks like when a CEO makes well-being a true priority, not a mere slogan. Amy is president of General Dynamics Information Technology (GDIT), a $9 billion global technology enterprise with 28,000 employees. Under her leadership, GDIT has achieved four straight years of revenue growth, a 27% increase in operating earnings, and a record $15.4 billion in contract awards in 2024. What makes her stand out isn’t only the results, but how she’s achieved them. Amy believes compassion and performance go hand in hand. She has been a visible advocate for employee well-being and mental health, launching GDIT’s groundbreaking “How Are You, Really?” campaign in 2021. This initiative opened conversations about mental health, reduced stigma, and ensured people know support is available. I’ve had the privilege of visiting and speaking at GDIT headquarters outside of Washington D.C., and seeing Amy in action. She’s the real deal, which is why I invited her on the show. In our conversation, we cover: Her leadership journey from the Naval Academy and Navy service to president of GDIT. The philosophy guiding her leadership of nearly 30,000 employees. Why companies must move beyond surveys and perks to embed mental, emotional, and social well-being into culture. How she’s overcome resistance, educated her team, and built practices that support employees while driving results. The ways she captures employee voices to evolve wellness initiatives. Too often, CEOs treat well-being as a nice-to-have while pushing employees to meet goals at any cost. Amy has shown that when leaders make well-being essential to performance, the results are transformative. Amy delivers a compelling call for leaders everywhere—HR professionals, managers, and executives—to take meaningful action. Her message: when organizations invest in the health of their people, everyone wins. The post Amy Gilliland: A CEO Who Puts Employee Well-Being at the Center of Success appeared first on Mark C. Crowley.

That’s the groundbreaking case made by Dr. Angela Jackson, Harvard University professor and New York Times bestselling author of The Win-Win Workplace: How Thriving Employees Drive Bottom-Line Success. Angela’s journey is remarkable. After losing her mother at age four, she was raised by grandparents who grew up in the Jim Crow South and never advanced beyond sixth grade. Nonetheless, their resilience and determination gave Angela the foundation to earn a PhD, teach at Harvard, and become a leading voice for creating workplaces where people truly flourish. Drawing on research from over 1,200 organizations—from global giants like Walmart to small manufacturers—Angela demonstrates how the old zero-sum model of “wages for labor” is breaking down. In its place, she shows how win-win cultures—where employee well-being is prioritized alongside company performance—deliver superior results. In our conversation, Angela shares truly actionable strategies leaders can use right now: transforming manager mindsets, investing in overlooked employees, listening with intention, and boldly reshaping benefits so all workers feel valued. Her message is clear: the future of work is already shifting toward more humane, caring organizations—and leaders must be ready to meet the moment. A wonderfully inspiring conversation that proves the future of work is fully aligned with the longstanding themes of our show! The post Angela Jackson: What If Thriving Employees Were The Key To Thriving Companies? appeared first on Mark C. Crowley.

    Nick Foster, former head of design at Google X — the “moonshot factory” — and author of Could, Should, Might, Don’t: How We Think About the Future, joins us to discuss his stunning conclusion that human beings are terrible at predicting the future, calling most forecasts “mostly nonsense.” For leaders, this insight is absolutely essential: we’re constantly asked to make or evaluate predictions that shape strategies, investments, and organizational futures. Foster’s book provides a vital framework to assess these pitches, helping leaders navigate the uncertainty of forecasts (whether making them or receiving them) with clarity and skepticism, avoiding costly missteps. Foster outlines four mindsets—Could, Should, Might, Don’t—that define how people generally pitch future outcomes. Each carries strengths but also huge traps that can derail effective decision-making: The “Could” mindset fuels bold visions, like Theranos’ claim of running hundreds of blood tests from a single drop. But unchecked optimism can obscure feasibility, leading to failures that leaders, swayed by hype, might miss. The “Should” mindset, as seen in Blockbuster’s focus on in-store rentals, aligns with identity but can blind leaders to disruptive shifts like streaming. The “Might” mindset relies on data, as Sears did before missing e-commerce, yet past trends can mislead when predicting new realities. The “Don’t” mindset, like Kodak’s resistance to digital photography, protects strengths but risks stagnation. Through stories from his career at Google, Dyson, and beyond, Foster reveals how these mindsets manifest in boardrooms and why they often fail. He equips leaders with tools to spot red flags—over-optimism in “Could” pitches, rigidity in “Should” arguments, outdated data in “Might” forecasts, or fear-driven “Don’t” resistance. Drawing from his time at Google’s X lab, where he asked “dumb questions” to unpack emerging tech, Foster urges non-technical leaders to embrace curiosity to challenge predictions without being swayed by charisma or budgets. Foster’s key takeaway? Leaders must approach predictions—whether their own or others’—with rigorous skepticism, using his framework to test ideas while staying open to change. Leaders must learn to challenge all predictions when tasked with making high-stakes decisions or evaluating pitches that could shape their organization’s future. This episode explores how to navigate uncertainty, avoid flawed forecasts, and make smarter choices in a prediction-obsessed world, offering a clear-eyed guide for leaders steering businesses or personal goals. The post Nick Foster: What If Most Predictions About the Future Are Just Noise? appeared first on Mark C. Crowley.

    What’s worse than a boss who emails you at midnight, demanding instant replies? How about one who calls you “Mohammed” instead of your real name, Madhumita, or another who expects you to dive back into work just days after your father’s sudden death. Wall Street Journal and USA Today bestselling author, Mita Mallick has faced these and 10 other toxic manager archetypes in her career, and brings them all to life in her new book, “The Devil Emails at Midnight: What Leaders Can Learn from Bad Bosses.” As former Head of Inclusion, Equity, and Impact at Carta and Head of Diversity & Inclusion at Unilever, Mita joins our podcast with hard-earned lessons drawn from navigating a gauntlet of workplace dysfunction. Her stories are both stupefying and instructive, from bosses who ruled by fear to those whose micromanaging stifled creativity. During our conversation, I ask Mita whether we learn more from our worst bosses or our best?” One thing for certain is that too many workplace managers are blind to the behaviors that undermine trust, make people feel disrespected — and even quit because they are so undermining. Hearing Mita’s stories is amusing, but they also teach us about building stronger, more inclusive teams. Mita exposes why toxic behaviors like bullying (1 in 2 workers has faced or witnessed it) or relentless email barrages take root in organizations. She unpacks the most damaging archetypes and why companies tolerate them, offering leaders strategies to replace chaos with cultures of respect and collaboration. It should be obvious that no one wants to respond to emails at midnight, but to many a leader, apparently it isn’t. The post Mita Mallick: Bad Bosses Have Much To Teach Us appeared first on Mark C. Crowley.

    In this thought-provoking episode, we sit down with Urs Koenig, author of “Radical Humility: Be A Badass Leader And A Good Human,” to explore leadership through a lens of selflessness and authenticity. Drawing from his experience as a peacekeeping mission commander in Kosovo, Urs shares surprising insights on leading in high-stakes environments, revealing how humility shaped his approach in ways that challenge conventional leadership norms. Few could argue that humility is a great strength in workplace leadership – and it’s a core value across all major world religions. One question we ask Urs is why humility is too often missing in leadership –subsumed by the ego-driven leadership style so prevalent in business today? In our conversation, Urs highlights key research, including a University of Washington study which underscores humility’s profound impact on effective leadership. He also discusses a study from the book, Humbitious on how encouraging deep relationships between co-workers not only fosters greater connection, but also builds stronger, more cohesive teams. We also question Urs on whether the current leadership selection paradigm needs an overhaul (we advocate for choosing people for leadership roles who prioritize genuine care to create more humane workplaces). Urs dares us to imagine a world where radical humility redefines leadership, and we ask if this is possible in our ego-driven world? The post Urs Koenig: Humility Is Leadership’s Secret Weapon appeared first on Mark C. Crowley.

    Is Bree Groff delusional or naive to believe work should be a source of fun and joy? Having read her bestseller, Today Was Fun: A Book About Work (Seriously) and interviewed her, we’re certain she’s spot-on—and voicing what many of us have long felt: work shouldn’t be a grind that erodes our happiness or well-being. Bree’s expertise stems from a dynamic career in organizational transformation. With over a decade advising leaders at Google, Microsoft, and Hilton as a consultant and former CEO of a global change agency, she’s reshaped workplace cultures worldwide. Holding an MS in Learning and Organizational Change from Northwestern University and a BA from the University of Pennsylvania, Bree now teaches strategy and change communications, championing work that prioritizes purpose over stress. Growing up, Bree saw her educator parents find joy in their work, joining them on school holidays and assuming all work was inherently meaningful. Yet, entering the workforce, she was stunned by “patently ridiculous, if not outright dangerous” practices she observed that drained all the fun from work. In this episode, Bree pinpoints what’s broken and shares practical leadership solutions to fix it. She defines how joy can coexist with high performance and explains why fostering it is critical for success. She also reveals why emotional reliability is a vital leadership skill and offers steps to cultivate it, strengthening team trust. During our conversation, Bree explains why nurturing workplace friendships boosts organizational outcomes and introduces her “user manuals” concept, where teams share personal preferences to enhance collaboration. This season, our podcast is highly focused on employee well-being, and Bree’s perspective aligns perfectly. She critiques the cost of “discretionary effort” in employee engagement—“It’s free labor, but we shouldn’t kid ourselves where that effort comes from,” she writes, citing sacrifices like missing bedtime stories, not getting exercise or losing sleep. We dive into whether leaders should chase engagement metrics or prioritize well-being for sustainable results. The entire conversation will challenge you to rethink work’s role in your life, whether you’re leading a team or navigating your own career. And just like her book title and the mission she’s on, Bree Groff is also a rather fun guest! The post Bree Groff: Reimagining Work with Joy and Purpose appeared first on Mark C. Crowley.

    As a statistician by trade, Cambridge University Emeritus Professor, Sir David Spiegelhalter might seem to be a huge outlier for our leadership podcast. At the beginning of our conversation he even acknowledges feeling this way. But his new book, The Art of Uncertainty, was named an Amazon Best Book of 2025, and his investigations aimed at reducing uncertainty in life: about what is happening, what might happen – even why things have happened – have yielded some remarkably useful insights on how leaders can most effectively navigate complex situations. And it’s absolutely invaluable knowledge these days.   As you’ll soon realize on your own, our conversation reveals not only his brilliance, but that he’s also a keen observer of what drives leadership success. It’s also no surprise that that his 50 years of work is so impressive that Queen Elizabeth Knighted him. With clear, engaging and truly charming delivery, Sir David explains why leaders often fear the unknown and how accepting it fosters resilience. He challenges the instinct to eliminate uncertainty, highlighting humility and adaptability as key to success. He also redefines “luck” – not as something mystical but as a skill – built through openness to opportunities and perseverance. His point is we can learn to make ourselves more lucky in life – a wiser path than hoping the universe bestows it upon us. Before we’re done, we discuss the importance of balancing intuition with data when making important leadership decisions (currently a wildly uncommon practice in business) along with real-world examples of leaders who’ve succeeded by routinely questioning assumptions. Finally, Sir David shares a brilliant model leaders can use to communicate in uncertain times when they do not have the all the answers – and also don’t want to appear indecisive. We believe there is great wisdom to be gained from experts outside of business and workplace leadership. And one of the world’s truly great analytical minds (a statistician!) proves the point in this wonderful conversation. The post Sir David Spiegelhalter: A Leader’s Guide To Mastering Uncertainty appeared first on Mark C. Crowley.

    Ever wonder what 75 days a year glued to your phone is costing you?  That staggering figure—based on a 2024 study showing Americans spend an average of 5 hours and 16 minutes daily on their smartphones—reveals how deeply our devices dominate our lives.  Enter Richard Simon and his provocative bestseller, Unplug: How to Break Up with Your Phone and Reclaim Your Life. It’s not just a guide; it’s a rallying cry for anyone trapped by the constant ping of notifications. With Jonathan Haidt’s global bestseller exposing the harm smartphones inflict on children, many of us are now questioning whether our own device use serves us in every dimension of our personal and work lives. Even Eric Schmidt, former Chairman of Google (which created the Android phone) now urges his employees to avoid their devices at all costs so they can focus better on their jobs. This conversation explores how to limit the harm our constant device use causes, and reclaim control. As a starting point, our smartphone obsession takes up 75 of our days a year and erodes our focus, relationships, and mental health. Ever been to a restaurant and seen couples staring at their phones instead of lost in conversation? Or in a critical meeting where attendees’ heads are buried in their screens, not the business at hand? Simon’s year-long phone detox, alongside stories from figures like Major League baseball star Nick Castellanos shows unplugging isn’t about disconnection—it’s about reconnecting with what matters. This episode aligns with our focus on employee well-being and optimal performance, challenging leaders to model healthier habits and foster thriving workplaces.Simon shares how his year-long detox reshaped his life and offers lessons for leaders to boost their own well-being no to mention that of their teams’ Tune in to learn how unplugging can supercharge your leadership, deepen connections, and unlock your potential. We aim to return you to a richer, more present life. The post Richard Simon: Why It’s Probably Time You Unplugged appeared first on Mark C. Crowley.

    We’re thrilled to welcome back Margaret Heffernan to the podcast, a guest whose erudition and insight left us in awe last time! Margaret is one of the most remarkable people we’ve had on the show—an entrepreneur, former CEO, acclaimed author, and thought leader whose uncommon education and thirst for knowledge imbue her work with extraordinary depth. Her TED Talk, “Why it’s time to forget the pecking order at work,” viewed over 15 million times, challenges hierarchical thinking and champions collaboration, showcasing her ability to reshape leadership. Her new book, Embracing Uncertainty: How Writers, Musicians, and Artists Thrive in an Unpredictable World, explores how to transform uncertainty into a source of creativity. It’s the subject of our conversation — essential for leaders eager to navigate today’s unpredictable world with courage and creativity.  In our conversation, we explore how artists embrace the unknown as a vital part of their creative process, and what leaders can learn from their courage. We dive into why controlling outcomes often stifles innovation, and how practices like walking spark transformative ideas. Margaret shares stories of artists who lean into uncertainty to create extraordinary work, offering lessons for leaders to shape the future. We also discuss how to empower those feeling overwhelmed by uncertainty to thrive in turbulent times. Margaret’s well-read perspective and intellectual curiosity shine through, delivered with a mentor’s warmth. Her insights inspire us to rethink how we lead and innovate, leaving us with actionable ideas to foster creativity and resilience. It’s an honor to have her back with us and to learn from her truly uncommon intellect — and heart. The post Margaret Heffernan: How Artists Turn Uncertainty Into Opportunity appeared first on Mark C. Crowley.

    Imagine you’re a leader who’s achieved great success, yet something suddenly feels off: roadblocks appear, your team seems less responsive and productive—and you’re not progressing as hoped. What’s holding you back? Martin Dubin, a clinical psychologist and author of, Blindspotting: How To See What’s Holding You Back As A Leader (being released next week) says career and leadership setbacks like these are often the consequence of our blind spots—hidden habits and behaviors that we don’t see, but others clearly do —that undermine our progress and impact. During decades of coaching senior executives, Dubin repeatedly observed leaders who derailed their careers because they lacked the self-awareness to improve upon their limitations not to mention the curiosity required to identify the areas where they needed work. For obvious reasons, Martin believes self-awareness is a cornerstone of great leadership, no matter our role or industry. In our discussion, Martin shares transformative insights. Picture a CEO whose overconfidence leads to a failed product launch, costing millions. Martin unpacks why this happens and why we must seek diverse perspectives in order to grow. Ironically, it’s when we have a lot of success behind us that we stop inquiring on how we might further improve our skills – and to identifying what character or personality traits may limiting us. Martin says, “when we’re winning, our teams stop challenging us – and we stop challenging ourselves.” Martin also explores emotional intelligence, showing why cultivating the ability to read others’ emotions is essential to building trust. He even dives into how childhood experiences shape our leadership values and behavior, helping us break life-long limiting patterns. Whether you’re a new manager or a seasoned executive, Martin’s insights will surely resonate. Listen in as he explains how we can uncover our own blind spots without a coach—and how to refine our personal brands to inspire confidence in others. Discovering what may be holding you back might just be the greatest thing you can do for your career right now! The post Martin Dubin: Uncovering the Hidden Blind Spots That Hold Leaders Back appeared first on Mark C. Crowley.

    We’re thrilled to welcome Shigehiro Oishi, renowned psychologist and University of Chicago professor, whose groundbreaking research on well-being has reshaped how we understand a fulfilling life. As the author of Life in Three Dimensions: How Curiosity, Exploration, and Experience Make a Fuller, Better Life, Oishi introduces a transformative framework that adds “psychological richness”—a life enriched by diverse, novel, and challenging experiences—to the traditional pillars of happiness and meaning. His work, backed by decades of his own rigorous research, makes him the perfect guest to explore how curiosity and exploration can deepen personal lives and revolutionize leadership. This episode is a must-listen for anyone seeking a more vibrant life not to mention innovative ways to inspire their teams. Oishi defines psychological richness as experiences that spark curiosity, push boundaries, and foster growth – distinct from happiness, which arises from frequent, small positive social interactions and close relationships, and meaning, which stems from purpose and coherence. By embracing the unfamiliar—by choosing to experience new, unique and even risky moments—individuals unlock a fuller life, with the journey itself becoming its greatest reward. For listeners, this episode offers a dual promise: tools to enrich your personal life and strategies to transform how you lead. Leaders will learn why prioritizing micro-moments of connection—like casual check-ins or team celebrations—boosts employee happiness more than rare wins like promotions or annual galas. Oishi explains how fostering psychological richness, through new challenges or creative projects, enhances commitment, creativity, and resilience. He shares how to create safe environments where employees feel empowered to step outside their comfort zones, turning risk-taking into growth without fear. We also discuss Oishi’s powerful insight that focusing on others’ happiness inherently boosts our own – offering leaders a blueprint for supporting employee growth, belonging and achievement. This isn’t just a conversation about personal fulfillment—it’s a guide for leaders to create environments where employees thrive through connection, growth, and exploration. Tune in to discover how Life in Three Dimensions can transform your life and leadership. Shigehiro Oishi’s blend of cutting-edge science and practical wisdom will inspire you to embrace curiosity, foster meaningful connections, and lead with purpose, unlocking remarkable benefits for yourself and your team. The post Shigehiro Oishi: Embracing the Unfamiliar to Forge Deeper Lives and Thriving Teams appeared first on Mark C. Crowley.

    For over 40 years, Gary Shapiro has been CEO of the Consumer Technology Association – the organization which runs CES, the world’s largest and most influential technology trade show held every year in Las Vegas. CES long ago became the global stage where innovations like the iPhone, self-driving cars, and AI breakthroughs have been introduced to the world for the first time. In his spare time, Gary has written four New York Times bestsellers, including the focus for this episode, his new book, Pivot or Die: How Leaders Thrive When Everything Changes. As you will hear, Gary emphasizes that pivoting is the cornerstone of effective leadership in today’s fast-moving world. Mastering this skill, he stresses, is critical to staying relevant, inspiring teams, and driving success in an era where resistance to change can be fatal. So, what exactly is pivoting? In Gary’s view, it’s a bold, intentional shift in strategy or direction when the future is unclear. It’s not just about savvy business choices—it’s about summoning the courage to act decisively amid uncertainty, whether you’re a startup disrupting markets or a seasoned leader tackling unforeseen challenges. His insights, honed over decades watching tech giants like Netflix and PayPal pivot to redefine industries, offer essential guidance for leaders navigating today’s unpredictable landscape. During our conversation, we dive into how leaders can pivot effectively. Importantly, Gary stresses that relying upon data alone to inform our decision-making proves to be massively flawed.  Instead, he says leaders must cultivate – and trust – their intuition as well.  His book cites studies that show blending intuition with data leads to both faster and better decisions. When Netflix made the bold leap from DVD rentals to streaming, Gary calls this a textbook pivot that redefined an industry. But as cautionary tales on what happens when companies fail to pivot, 3-in-4 startups fail to repay their investors, and half of small businesses collapse within five years. The common thread among survivors? A relentless willingness to adapt, evolve – and intentionally pivot.  And, for workplace leaders, this means staying open to new paths while keeping goals in sight, even when it feels risky. Truth be told, pivoting isn’t always easy.  As just one example, we discuss what Gary calls the “success pivot,” where leaders choose to abandon what’s working (and profitable) to seize even bigger wins or embrace market evolution. As you’ll also hear, Gary’s leadership philosophy is humanistic. He says his career’s greatest lesson is to treat employees as human beings, not capital. He believes when people are valued and cared for, they become far more willing to embrace change and help leaders quickly move in a new direction. And Gary’s parting words serve as a rallying cry: in a world moving at breakneck speed, leaders who don’t pivot risk obsolescence. The post Gary Shapiro: Mastering the Art of the Pivot appeared first on Mark C. Crowley.

    Wes Adams, co-author of Meaningful Work: How to Ignite Passion and Performance in Every Employee, joins the podcast and shares profound insights from his extensive, multi-year research, on an essential yet often ignored leadership prerogative: ensuring employees feel they’re connected to a shared purpose, empowered to make a difference – and pushed to grow. As a positive psychology scholar, Wes draws on decades of research, including vivid examples from organizations like Patagonia, Ritz-Carlton, and Zappos, to show how leaders can cultivate purpose, connection, and growth for employees at every level. In our discussion, Wes introduces the framework that defines meaningful work. With precision, he explains why each element – Community, Contribution, and Challenge – is crucial for employee well-being and organizational success, illustrating with practical examples from leading companies. From the Great Resignation to the decline in social participation outside work, Wes examines the societal shifts positioning workplaces as vital hubs for connection and purpose—and what this demands of leaders today. Some of the ideas we discuss: The Three Cs of Meaningful Work: Why fostering community, enabling impactful contributions, and providing growth challenges are vital for employee fulfillment and organizational results. Work’s Impact on Well-Being: Why meaningful work profoundly influences overall life satisfaction, surpassing most other factors. Leadership That Inspires: The traits and actions of leaders who build cultures of meaning, including how to keep organizational values authentic under pressure. Navigating Workplace Connection: Why workers crave community at work yet often struggle with co-worker relationships, and how leaders can bridge this gap. Wes Adams doesn’t merely identify the workplace’s yearning for meaning—he provides a transformative blueprint. He shows how leaders can infuse every role, from entry-level to executive, with purpose by embedding community, contribution, and challenge into daily work. His insights urge leaders to redefine their role in a world where employees increasingly seek connection and impact through work, making this episode a clarion call for those committed to building thriving teams. In our season featuring guests with deep expertise in employee well-being, Wes stands out, informed by rigorous study under UPenn’s Martin Seligman and cutting-edge research. This conversation is a masterclass in modern leadership, offering timely and compelling strategies to make meaningful work a reality. The post Wes Adams: How Meaningful Work Fuels Exceptional Performance appeared first on Mark C. Crowley.