The Incident Report

Welcome to The Incident Report. Adam and Paul discuss the talent retention battle within the channel and Ingram Micro’s pivot to platform. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening!   Articles Cited: How These Channel Partners Are Winning the Talent Retention Battle⁠⁠⁠https://www.channelfutures.com/business-models/how-these-channel-partners-are-winning-the-talent-retention-battle⁠ How Ingram Micro Turned Itself into a Platform Company https://www.channele2e.com/business/digital-transformation/how-ingram-micro-turned-itself-into-a-platform-company/ Quest Monitoring and Alerting https://questsys.com/services/cybersecurity/monitoring-and-alerting-services/   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 65. Adam and Paul discuss the MSP Exaggeration, and the upcoming CVx Expo 2023. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited:   Managed Services Growth Exaggerated, Shows Research https://www.channelfutures.com/emea/managed-services-growth-exaggerated   CVx Education to Help Partners Improve Sales, Operations https://channelvisionmag.com/cvx-education-to-help-partners-improve-sales-operations/   CVx EXPO 2023 https://cvxexpo.com/ The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 62. Adam and Paul discuss a recent interview with Telarus CEO Adam Edwards, FBI relationships, and Salesforce price hikes. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited: Telarus CEO Adam Edwards: Margin, Resources ‘Not an Either Or’ for Partners https://www.channelfutures.com/tech-services-brokerages/telarus-ceo-adam-edwards-margin-resources-not-an-either-or-for-partners   FBI Cyber Agents Want A Relationship With MSPs https://www.crn.com/events/fbi-cyber-agents-want-a-relationship-with-msps-official-says   Salesforce To Hike Prices https://www.crn.com/news/cloud/salesforce-to-hike-prices-in-august-by-average-of-9-percent   Industry Roundtable State of the Channel 2023 https://www.youtube.com/watch?v=Fh1YZ4neSvA   Quest CEO Tim Burke, Chain of Survival award: https://www.linkedin.com/feed/update/urn:li:activity:7084602502221856769   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 61. Adam and Paul the global shift to spending on services and the hidden value of device-as-a-service (DaaS). If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening! Articles Cited: The APAC Channel Needs to Prepare for Smaller Deals https://www.channelinsider.com/news-and-trends/apac/smaller-deals-for-apac-msps/   DaaS: The Key to Improved Operations for MSPs https://www.channelfutures.com/desktop/daas-the-key-to-improved-operations-for-msps The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 60. Adam and Paul discuss the necessity of a layered security approach and the changing role of technology advisors. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening!   Articles Cited: How a Layered Security Approach Can Minimize Email Threats https://www.channele2e.com/influencers/how-a-layered-security-approach-can-minimize-email-threats/ Faces of the Partner: 5 Technology Advisor Firms Scaling, Pivoting https://www.channelfutures.com/business-models/faces-of-the-partner-5-technology-advisor-firms-scaling-pivoting The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com

Welcome to The Incident Report. Adam and Paul discuss the Channel Partners Conference and the Importance of reputational analysis for organizations. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Articles Cited: Most Memorable Quotes from CP Expo 2023 https://www.channelfutures.com/channel-partners-event-coverage/most-memorable-quotes-cp-expo-2023   Cybersecurity Insurance https://fortune.com/2023/02/15/cost-cybersecurity-insurance-soaring-state-backed-attacks-cover-shmulik-yehezkel/   Quest Monitoring and Alerting https://questsys.com/services/cybersecurity/monitoring-and-alerting-services/   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report. Adam and Paul are joined by President of Resourcive, Kyle Hall to discuss the channel, emerging trends, and what we’re most excited about. Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 2002. Register here: https://tinyurl.com/2lyteanx   Follow Kyle Hall on LinkedIn: https://www.linkedin.com/in/kylebhall/ Learn more about Resourcive: https://www.resourcive.com/ Learn more about Resourcive as a Podcast: https://www.resourcive.com/raap-podcast Learn more about Skill Bridge: https://skillbridge.osd.mil/program-overview.htm Learn more about Honor Foundation: https://www.honor.org/   If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 54. We’re glad you’re here! Adam and Paul discuss partner summits, the upcoming Channel Partners Expo, and cloud computing. Adam also shares his Partner Phase Theory. Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening!   Articles Cited: Customers Need Partners to Help Navigate New Digital Ecosystem https://www.channelfutures.com/channel-partners-event-coverage/customer-digital-ecosystem   Public Cloud Spending to Jump 22% in ’23, Driven by AWS, Azure, Google https://www.channelfutures.com/cloud-2/public-cloud-spending-aws-azure   MeetKevin Video https://www.youtube.com/watch?v=_ckKuuTxAt0&t=397s   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 53. Special guest Peter Radizeski joins Adam and Paul to talk all things channel. Peter is President of RAD-INFO INC., a telecom strategy and marketing consulting agency. He is a sales trainer, writer, consultant, and speaker. Don’t miss this insightful conversation. Peter Radizeski is available to speak at your events on channel, marketing, strategy, or sales. You can reach Peter through his website, Twitter or LinkedIn. Website: http://channelplaybook.com Twitter: @radinfo LinkedIn: https://www.linkedin.com/in/radinfo   Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report episode 52. We’re glad you’re here! Are there to many cybersecurity startups? What should MSPS offer? Are there channel conflicts? Adam and Paul discuss. Plus…check out Adam’s review of If You Give a Mouse a Cookie! Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited: There Are Way Too Many Cybersecurity Startups. Some Won’t Survive A Recession. https://www.crn.com/news/security/there-are-way-too-many-cybersecurity-startups-some-won-t-survive-a-recession-   Expected MSP Services: What All MSPs Should Offerhttps://www.channelinsider.com/managed-services/expected-msp-services/   Channel Conflict, Controversy: https://www.channelfutures.com/business-models/channel-conflict-controversy-avaya-bankruptcy-mass-layoffs-high-profile-execs-depart   Adam’s Children’s Book Review - If You Give a Mouse a Cookie https://tinyurl.com/2zqvqmgn   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report. We’re glad you’re here! Adam and Paul sit down to discuss Zero Trust adoption, HPE OpsRamp Acquisition, and SVB collapse and what it means for the channel.   Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.   Thanks for listening!   Articles Cited: HPE Gets AI-Based IT Management Boost With OpsRamp Acquisition https://www.crn.com/news/cloud/hpe-gets-ai-based-it-management-boost-with-opsramp-acquisition   Zero Trust Is A Huge Security Opportunity. It Also Means ‘Heartburn’ For Some MSPs.https://www.crn.com/news/security/zero-trust-is-a-huge-security-opportunity-it-also-means-heartburn-for-some-msps-   What the Silicon Valley Bank Collapse Means for the Channelhttps://www.channelfutures.com/regulation-compliance/what-the-silicon-valley-bank-collapse-means-for-the-channel   The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report episode 50! We’re glad you’re here and excited to bring you a special interview with Tim Burke. Learn about the early days of Quest, how private equity money is changing business and the future of the channel. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report. We’re glad you’re here! Adam and Paul sit down to discuss why everything is becoming a subscription and Palo Alto Networks is embracing the channel. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Red Hat Introduces New Partner Subscriptions https://channelvisionmag.com/red-hat-introduces-new-partner-subscriptions/ Palo Alto Networks CEO Nikesh Arora On Why Partners Are ‘More Important' Than Ever https://www.crn.com/news/security/palo-alto-networks-ceo-nikesh-arora-on-sase-ai-and-why-partners-are-more-important-than-ever?itc=refresh Here’s What 10 Cybersecurity CEOs Are Prioritizing In 2023 https://www.crn.com/news/security/here-s-what-10-cybersecurity-ceos-are-prioritizing-in-2023?itc=refresh The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report. We’re glad you’re here! Adam and Paul are well caffeinated…maybe too caffeinated? They discuss Veeam v12, selling cybersecurity, and what 10 cybersecurity CEOs are prioritizing in 2023. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Veeam Releases New Data Platform with Direct Backup to Object Storage https://www.channelfutures.com/backup-disaster-recovery/veeam-releases-new-data-platform-with-direct-backup-to-object-storage Selling Cybersecurity: Five Ways to Get to Yes https://www.channele2e.com/influencers/selling-cybersecurity-five-ways-to-get-to-yes/ Here’s What 10 Cybersecurity CEOs Are Prioritizing In 2023 https://www.crn.com/news/security/here-s-what-10-cybersecurity-ceos-are-prioritizing-in-2023?itc=refresh The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 46. Adam and Paul discuss VMware Vulnerability, the recent jobs reports, and four signs you need to revamp your channel partner program. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Ransomware Targeting VMware Vulnerability https://www.crn.com/news/security/ransomware-targeting-vmware-vulnerability-has-hit-hundreds-of-servers-in-us-canada-cyber-firm Job Growth Up, Unemployment Down https://www.channele2e.com/business/talent/job-growth-up-unemployment-down-what-does-it-mean-for-msps/ 4 Signs You Need to Revamp Your Channel Partner Program https://www.channelfutures.com/best-practices/4-signs-you-need-to-revamp-your-channel-partner-program The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 45. Adam and Paul discuss Dee Burger’s interview with Channel Futures and Insight’s shifting integrator market approach. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Insight Enterprises’ Burger: Solutions Integrator Vision Will Double Customer Share https://www.channelfutures.com/business-models/insight-enterprises-burger-solutions-integrator-vision-will-double-customer-share The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 43. Adam and Paul discuss AWS in 2023, Aligned Data Center expansion, and AI-as-a-Service. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Amid Slower Customer Spending, What’s in Store for AWS in 2023? https://www.channelfutures.com/cloud-2/amid-slower-customer-spending-whats-in-store-for-aws-in-2023 Aligned Data Centers Expands into Pacific Northwest https://channelvisionmag.com/aligned-data-centers-expands-into-pacific-northwest/ AI-as-a-Service Makes Data Analytics Accessible and Cost Effective https://venturebeat.com/ai/ai-as-a-service-makes-artificial-intelligence-and-data-analytics-more-accessible-and-cost-effective/ The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 42. Adam and Paul discuss the good, bad, and ugly of 2023: Bridgepoint Technology, Cybersecurity, and Salesforce. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Bridgepoint Technologies Acquires PPT Solutions https://www.channele2e.com/news/bridgepointe-technologies-acquires-ppt-solutions/ 2023 MSP Outlook: Cynersecurity, Automation Will Be Paramount https://www.channelfutures.com/galleries/channel-futures-2023-msp-outlook-cybersecurity-and-automation-will-be-paramount-gallery Salesforce is cutting 10% of it’s personnel, more than 7,000 employess https://www.cnbc.com/2023/01/04/salesforce-is-cutting-10percent-of-its-workforce-more-than-7000-employees.html The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 41. Adam and Paul are visited by the Ghosts of Channel Past, Present, and Future. A special holiday episode you shouldn’t miss. Paul does some very impressive acting. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: 3 Key Challenges Facing the Channel in 2023 https://www.channele2e.com/news/3-key-challenges-facing-the-channel-in-2023/ The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 40. Adam and Paul discuss how to maximize the technology in which your company invested. Is spending more money the answer? (Big) Hint: No. If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com. Thanks for listening! Articles Cited: Cybersecurity Checkup https://lp.questsys.com/cybersecurity-checkups-details Cybersecurity Checkups - brochure https://www.questsys.com/wp-content/uploads/2022/10/Cybersecurity_Checkups_LFormat_v7.4.1.pdf The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.