The Property Management Podcast with That Property Mum

Technology is moving fast, but speed alone is not the goal. What matters is whether the tools we adopt are genuinely reducing the low-value, repetitive work that keeps property managers stuck in constant reaction mode. This conversation explores the difference between software that simply creates more task lists and software that actually removes friction, automates decision pathways, and frees up time for the work that really matters – communication, strategy, relationships, and service.I’m joined by Curtis Thompson, CEO of Our Property, who brings decades of experience building and scaling software businesses. Curtis brings a refreshingly grounded perspective to the role of AI and automation in property management. Rather than replacing people, the real opportunity lies in repositioning them. When repetitive admin, follow-up, and workflow coordination are handled more intelligently, property managers can step further into advisory conversations, stronger landlord relationships, and better commercial outcomes. It is a thoughtful reminder that the future of this industry will not be built on busyness, but on better systems, better decisions, and a clearer understanding of where human value is best placed.There is also an important leadership lens woven through this discussion. As our industry faces increasing pressure on profit, staffing, and service delivery, agencies cannot afford to keep layering technology on top of broken processes. The smarter approach is to step back, rethink the ideal operating model, and then choose solutions that support that vision. For principals, BDMs, and department leaders, this is a timely conversation about change, mindset, and what it will take to build a more scalable, sustainable property management business in the years ahead.“Are we solving real operational problems or just layering technology on top of inefficiency?” - Curtis ThomsonWe cover:The role of technology, software, AI, and automation in property management.Challenges of repetitive administrative tasks in property management.The importance of automating busy work to enhance property manager efficiency.The potential of AI to support decision-making and improve operational processes.The necessity of human involvement in property management despite automation.Strategies for agencies to evaluate and adopt new technology effectively.The emotional journey of change management within property management teams.Continuous innovation and the importance of user feedback in software development.The concept of "moonshots" in proptech and ambitious strategic changes.Personal development and leadership strategies for effective problem-solving and team empowerment.Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Curtis Thomson:https://www.linkedin.com/in/curtisthomson/https://www.ourproperty.com.au/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

Working in property management can sometimes feel like a nonstop balancing act. There are clients to support, properties to manage, emails piling up, and expectations coming from every direction. When the pressure keeps building, it’s easy to slip into survival mode and believe that stress is simply part of the job. In this episode, I explore why constantly talking about burnout isn’t moving the industry forward, and why it’s time we start focusing on building careers that are actually sustainable.I’m joined by senior property manager Emily Wood, who opens up about the moment stress forced her to step away from the industry completely. After experiencing serious health impacts, Emily took a year out before eventually returning to property management with a completely different perspective on how she works. Today she manages a large portfolio while also creating resources and support for other property managers through her platform, PM with Em.During our conversation we talk about recognising when overwhelm is starting to take hold, the importance of checking in with your own capacity, and the simple framework Emily uses to decide what truly deserves her attention each day. We also dive into boundaries, communication, and why slowing down can actually help you perform better in a demanding role. If you’ve been feeling stretched, reactive, or stuck in the chaos of day-to-day property management, this episode offers practical insights to help you approach your work with greater intention.“Nothing that I'm doing right now is life or death. Like, just take a deep breath. Slow yourself down and just take the next step.” - Emily WoodWe cover:Burnout in the property management industryPersonal experiences and stories related to burnoutStrategies for recognizing and managing burnoutImportance of mindfulness and self-careSetting boundaries and effective communicationLeveraging support systems, such as virtual assistantsThe impact of unrealistic expectations from clientsTools and resources for property managers to avoid burnoutCreating a supportive community for property managersIntentional career growth and planning in property managementKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Emily Wood:https://www.instagram.com/pmwithem_/beacons.ai/pmwithemDownload the the PM survival guide 2.0 https://shop.beacons.ai/pmwithem/154a3675-cbf9-48aa-9e15-694bdc663d24Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

After spending three weeks co-hosting the NEXT conference across Perth, Brisbane, and Melbourne, I walked away with a perspective shift that I didn’t expect. Working alongside four other coaches with completely different strengths challenged me to reflect on collaboration, leadership, and what it really takes to create something meaningful in our industry. This episode is a behind-the-scenes look at the lessons that surfaced for me – both professionally and personally – while bringing this event to life.I share what it truly costs to show up at that level, especially when public speaking doesn’t come naturally. From the nervous energy of being on stage to the emotional and mental demands of leading conversations that matter, this experience reinforced how important it is to protect our energy and design businesses that don’t rely on us operating at maximum intensity all the time. Systems, delegation, support, and technology are no longer nice-to-haves – they’re the foundations of sustainable leadership.We also explore the bigger shift happening inside the property management industry right now. The outdated identity of property management being the “support act” to sales is disappearing, replaced by a new generation of leaders building profitable, systemised, and forward-thinking businesses. More than anything, this experience reminded me that none of us have to build in isolation anymore. When ambitious people come together to share ideas, challenge thinking, and support each other’s growth, the entire industry moves forward.“This industry is maturing and we are no longer in survival mode. We're in expansion mode. And collaboration reminded me of something really powerful. When you surround yourself with other ambitious, generous, intelligent people. You rise faster. Isolation keeps you small. Believe me, I spent almost a decade in isolation. But collaboration expands you.” - Kylie WalkerWe cover:Balancing career and family in the property management industryEmpowering women in property managementInsights from the NEXT conference experienceImportance of collaboration and embracing individual strengthsManaging energy and avoiding burnout in high-intensity environmentsThe evolving future of property management with technology and human relationshipsShifting perceptions of property management as a valuable professionThe rise of property management professionals as entrepreneurs and strategic thinkersAvailability of support and resources for property management professionalsEmphasizing the importance of community and collaboration for growth and successKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesIf you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.Buy your Tickets here: https://courses.thatpropertymum.com.au/nextConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

On the outside, everything can look successful. The brand is strong. The team is in place. The numbers might even be growing. But behind closed doors? It can feel like chaos, doubt and quiet damage control. In this episode, I sit down with Jaharn Torok, Principal of Ray White Lithgow, to talk about the season where things weren’t running smoothly – when the right people weren’t in the right seats, when avoidance felt easier than confrontation, and when leadership required a level of courage she hadn’t needed before.We talk about what it really takes to rebuild a struggling rent roll– from implementing stronger systems and processes to having the tough conversations most leaders avoid. Jaharn shares how stepping up, communicating better, and putting the right “bums on seats” transformed her business from reactive and stressful to structured and sustainable. There’s powerful insight here for any sales agent looking to grow a property management arm, especially around due diligence, team structure and long-term strategy.This episode is a reminder that resilience isn’t about pretending everything is fine – it’s about making the hard decisions that move your business forward. If you’ve been feeling overwhelmed, questioning your leadership, or sensing that something in your business needs to shift, this conversation will leave you feeling empowered to take action, trust yourself again, and lead with clarity and confidence. “You go into damage control and know what you need to do, but it's having the courage to actually do it." - Jaharn TorokWe cover:Challenges in managing and rebuilding a property management businessPersonal journey and experiences in the real estate industryImportance of having the right team and communicationImplementation of systems and processes for business efficiencyEmotional and operational struggles faced by business ownersThe significance of external support and mentorshipGrowth mindset and resilience in overcoming difficultiesStrategies for integrating property management with salesRecruitment challenges and the importance of finding the right fitBenefits of being part of a franchise or brand in real estateKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediaDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect With Jaharn Torokjaharn.torok@raywhite.comhttps://raywhitelithgow.com.au/agents/jaharn-torok/72668https://www.instagram.com/jaharntorok/https://www.facebook.com/raywhitelithgowhttps://www.linkedin.com/in/jaharn-torok-77b35194/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

If I were launching a property management business in 2026, I would approach it from a completely different lens – shaped by experience, hard lessons, industry shifts, and the realities of burnout that so many leaders quietly carry. The conversation unpacks what I would prioritise first, why identity matters more than income in the early stages, and how getting clear on who you want to be as a leader changes every decision that follows.We explore the importance of building around real capacity rather than chasing growth at any cost, setting clear service standards from day one, and embedding boundaries into your systems instead of relying on willpower. There’s also a strong focus on leadership development, personal visibility in a crowded market, and using technology and AI intentionally to strengthen your service – not strip away the human connection that makes great businesses thrive.This is for the property manager or business owner who knows the old way of doing things isn’t sustainable. It’s a perspective shift toward building something profitable, adaptable, and energising – a business that supports your wellbeing, your relationships, and your long-term vision. Because success in the next era of property management won’t belong to the busiest operators, but to the most intentional ones. “The future of property management belongs to leaders who are regulated, intentional, visible, and very human." - Kylie WalkerWe cover:Advice for women in the property management industryStarting a property management business in 2026Importance of building a business based on identity rather than incomeDesigning a business around capacity and sustainabilityIntentional use of technology and automation in business operationsBuilding a personal brand alongside the businessThe significance of niching down and setting clear boundariesInvesting in leadership skills and emotional intelligenceCreating a business adaptable to change and uncertaintyRedefining success in terms of sustainability, health, and impact rather than just profitLearn More About Taskers: https://dfys.mykajabi.com/tasker-supporthttps://dfys.mykajabi.com/done-for-you-taskersKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesIf you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.Buy your Tickets here: https://courses.thatpropertymum.com.au/nextConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

Burnout doesn’t happen overnight, and in this episode I’m sharing what it really looked like for me when the pressure, pace, and constant demands of property management became too much. I talk openly about reaching a point where my business was running my life, not the other way around, and why that moment forced me to rethink how I was operating, leading, and showing up both professionally and personally.I take you behind the scenes of how I rebuilt my business using what I now call my Freedom Framework. We dive into the role of simple, repeatable systems, the power of well-designed workflows, and how leveraging offshore support allowed me to create space, increase efficiency, and improve profitability without adding more hours to my week. This is about designing a business that functions smoothly even when you’re not in every detail.This episode is for property managers who know there has to be a better way but aren’t sure where to start. It’s a mix of mindset, strategy, and practical insight designed to help you reduce overwhelm, protect your energy, and create a business that supports your wellbeing, your goals, and your life outside of work. ”I don’t have a productivity issue. I work really bloody hard. I have a capacity issue." - Kylie WalkerWe cover:Overcoming burnout and overwhelm in the property management industryDevelopment and implementation of the "Freedom Framework"Importance of time tracking and delegation in business managementCreation of simple, repeatable workflows and systems for property management tasksEnhancing team efficiency and reducing staff turnover through structured processesShifting focus from busy work to profitability in business operationsStrategies for increasing fees and improving client retentionTransitioning from survival mode to sustainable business growthBuilding a business that supports personal life and well-beingOffering support services to property management business owners through trained offshore talentLearn More About Taskers: https://dfys.mykajabi.com/tasker-supporthttps://dfys.mykajabi.com/done-for-you-taskersKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesIf you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.Buy your Tickets here: https://courses.thatpropertymum.com.au/nextConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

Showing up online can feel exhausting when you’re doing all the “right” things and still not seeing traction. In this episode, I’m unpacking one of the biggest questions I hear from property managers and business owners right now: should you be building a corporate brand or a personal brand? With social platforms more crowded than ever, visibility isn’t about being louder or more polished – it’s about being more human, more intentional, and more connected.I break down why personal brands create stronger trust, deeper relationships, and warmer conversations than business pages alone. We talk about how showing the person behind the brand actually strengthens your business, not undermines it, and why clarity, consistency, and lived experience are your biggest differentiators online. This isn’t about becoming an influencer or oversharing your life – it’s about being known for what you stand for and how you think.This episode is an equal parts mindset shift and practical guidance for anyone who wants to grow their business without burning out or hiding behind a logo. Whether you’re a property manager, leader, or agency owner, this conversation will help you rethink how you show up, what you want to be known for, and how to build trust in a digital world that’s craving real leadership. ”People don’t connect with businesses. They connect with people." - Kylie WalkerWe cover:Balancing career and family in the property management industryStrategies for growing a property management businessOvercoming fear and boosting confidence in professional settingsThe importance of mindset in achieving successDifferences between personal branding and corporate brandingWhy personal brands tend to outperform corporate brands onlineThe role of trust in service-based and relationship-driven industriesKey elements of a successful personal brand (clarity, consistency, perspective, authenticity, and value)The impact of social media algorithms on personal versus corporate brandingThe significance of showing up authentically in a crowded online spaceKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesIf you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.Buy your Tickets here: https://courses.thatpropertymum.com.au/nextConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

Running a property management business can feel like a constant juggle. Serving clients, managing a team, and trying to hold everything together behind the scenes. And when burnout creeps in or financial pressure builds, it’s no surprise that many business owners start to wonder… is it time to sell?In this episode, we’re diving into the future of rent roll sales and acquisitions. What’s shifting, what to watch out for, and how to make smart, strategic decisions whether you’re buying, selling, or just starting to think about it. I also share a bit about my own experience selling off parts of my rent roll in three different transactions, including the highs, the challenges, and a few lessons learned the hard way.I’m joined by the incredible Tarsi Taylor, rent roll strategist, business valuer, and founder of The Tarsi Way and Buy a Rent Roll. With over 26 years in the industry, she brings real talk and deep insight into what makes a rent roll valuable, what impacts your multiplier, and why the foundations of your business matter long before you decide to sell. Whether you're planning an exit or building for the long haul, this episode is packed with practical advice to help you protect your profit, reduce your risk, and grow with clarity.“Every rent roll is completely different. And the, the main things that are going to affect it is all the statistics, first and foremost of your actual portfolio.” - Tarsi TaylorWe cover:Current state of rent roll sales and acquisitions in the real estate industry.Factors driving the seller's market, including business owner burnout and financial pressures.Complexity and timeline of the rent roll selling process, emphasizing the importance of preparation.The significance of due diligence and professional audits in enhancing portfolio value.Key factors influencing rent roll valuation, including portfolio cleanliness, location, and financial stability.Common pitfalls in rent roll preparation and the necessity of engaging professionals for audits.Strategies for growing a rent roll, including organic growth, targeted growth, acquisitions, and fee optimization.Importance of industry experience and strategic planning before purchasing a rent roll.Predictions for the future of the rent roll market, including potential trends and market dynamics.The value of continuous learning and professional development in the property management field.Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediaDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesFor more episodes with Tarsi Taylor go back and listen to:Episode 15: How to buy a Rent Roll? The Important steps you need to take?Episode 43: Are you missing out on rent roll revenueEpisode 95: How to conduct your own Rent Roll Due diligenceEpisode 116: Mastering Financial Management as a Business OwnerConnect With Tarsi Taylorhttps://tarsitaylor.com/https://www.linkedin.com/in/tarsi/https://www.instagram.com/therentrollqueenpodcast/https://www.facebook.com/tarsitaylor/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

The world of property management has changed dramatically–and fast. In this episode, I’m diving into what the future of property management looks like and why average service and outdated systems just don’t cut it anymore. With rising expectations from clients, tenants, and teams, staying relevant and profitable means we need to do things differently. I’m sharing why customer experience is everything, how to use automation wisely, and why now is the time to show up, build trust, and lead with heart.I walk you through five powerful ways to futureproof your business–like creating memorable client experiences, building your personal brand, and getting visible online. I also talk about the importance of community and why your number one growth strategy should be focused on people. When we put clients, tenants, and our team at the center of what we do, that’s when real, sustainable growth happens.This episode is a mix of motivation and practical advice to help you navigate leadership, team retention, burnout, and scaling with confidence. Whether you’re a BDM, department head, or agency owner, my hope is that this chat gives you clarity, courage, and a little kickstart to lead differently. And hey–don’t forget to grab your ticket to the Future of Property Management conference. I’d love to see you there! ”The future is here, and it's not about doing more. It's about doing better with more clarity, more connection, and more courage to do things differently." - Kylie WalkerWe cover:Changing client expectations in property management post-pandemic and digital boom.Emphasis on customer experience over mere service delivery.Importance of empowering teams and fostering a positive work environment.Role of automation in handling routine tasks while maintaining personal client interactions.Building brand trust and visibility through authentic engagement and community involvement.Leadership strategies that support team growth and reduce burnout.The necessity of adapting to new industry trends to remain relevant and profitable.The significance of community building in enhancing client relationships and trust.Strategies for retaining talent in the property management industry.The future focus on prioritizing people–clients, tenants, and team members–in business practices.If you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.Buy your Tickets here: https://courses.thatpropertymum.com.au/nextKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

Personal growth and leadership can feel exciting when you first start investing in it. You feel hopeful, motivated, and ready for change. But what happens when you realise that despite all the workshops, courses, and effort, you’re still stuck in the same patterns – overwhelmed, reactive, and running on autopilot? That was me. Until I discovered the missing piece: the neuroscience behind real, lasting change.In this episode, I chat with leadership and mindset expert Tanja Lee about how our brains are wired to keep us in survival mode – and why so many of us stay stuck there without even realising it. We talk about the powerful shifts that happen when we move out of stress and into creation, and how awareness, presence, and intention can completely transform not just how we lead, but how we live. I also share my own experience attending Tanja’s immersive two-day training, which challenged me to look at the way I think, act, and feel in a whole new way.Tanja breaks down how our thoughts create our reality, how stress becomes addictive, and how to interrupt the patterns that are keeping us from the version of ourselves we’re meant to become. Whether you’re a business owner, leader, or simply someone craving a different way of showing up in the world, this conversation offers powerful tools and insights to help you create change from the inside out.“There’s two states that we can be in. We can be in a state of stress and survival or in a state of innovation and growth.” - Tanja LeeWe cover:The distinction between states of stress and survival versus innovation and growth in real estate professionals.The impact of stress on personal and professional development.The role of neuroscience in facilitating lasting change and personal transformation.Tanja Lee's background and her journey into real estate and leadership coaching.The significance of awareness in recognizing and altering habitual thought patterns.Types of stress affecting individuals, including physical, chemical, and emotional stressors.The brain's response to stress and the concept of stress addiction.Strategies for moving from past and future worries to present moment awareness.The importance of intentional thought and action in designing a desired future self.Insights on the immersive training program developed by Dr. Joe Dispenza and its transformative potential.Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediaDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect With Tanja Leehttps://theevolutionagents.com/https://www.linkedin.com/in/thetanjalee/https://www.instagram.com/theevolutionagents/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

In this episode, I’m diving into the top five marketing trends you need to know about for 2026. From personal branding to AI-enhanced strategies, marketing has changed–and what worked in 2020 just won’t cut it anymore. If you’ve been wondering whether you still need to be dancing on Reels, if email is dead, or how to market when you’re already stretched thin, I’ve got you covered. Whether you're a solo operator, BDM, or business owner juggling all the hats, this episode is packed with actionable insights to help you show up with more intention and impact.I’ll walk you through why personal branding is now a must-have, how to create short-form videos with real value (no silly pointing at text required), and why hyper-local content builds massive trust. I’m also sharing why email is making a big comeback (boring emails are out!) and how you can use AI tools like ChatGPT and Canva to streamline your content without losing your authentic voice. You don’t have to do everything–just a few things really well and consistently. Marketing doesn’t have to be complicated, it just needs to be connected to your audience.To make things even easier, I’ve created a free cheat sheet with all five trends and some practical action steps to help you get started. You’ll find the link in the show notes, along with more info about our Next event tour coming to Perth, Brisbane, and Melbourne in February. If this episode gave you clarity or sparked a new idea, I’d love it if you’d share it with someone in your team or network–and don’t forget to rate and review the show to help spread the word to more amazing property professionals like you! ”Marketing doesn't need to be complicated, it just needs to be consistent and connected to your audience." - Kylie WalkerWe cover:Marketing trends for 2026 in the property management industry.Importance of personal branding over corporate marketing.The rise of short-form video content with educational value.Focus on hyper-local, community-based marketing strategies.The resurgence of email marketing as a key tool for engagement.Utilizing AI tools to enhance marketing efforts while maintaining a human touch.Balancing career and family in the property management field.Strategies for property managers, business development managers, and business owners.Building trust through authentic and transparent communication.The significance of consistency and connection in marketing efforts.Kylie’s Resources:Download the Freebie: Marketing Trends for 2026https://courses.thatpropertymum.com.au/freebie-marketing-trends-to-focus-on-in-2026Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

Growing a property management business often starts out exciting. More properties, a bigger team, strong results. But as the business grows, so does the responsibility. There are more decisions to make, more people relying on you, and less room to step away. And that becomes even harder when you're also trying to be present for your family.In this episode, we explore what happens when a business keeps growing but the structure doesn’t keep up. We also talk about how small changes in leadership, systems, and mindset can completely transform how your business feels to run, both at work and at home.I’m joined by Rebecca Halton, CEO, Licensee and Auctioneer at the helm of one of WA’s top-performing LJ Hooker offices and the number one Property Management Business in the LJ Hooker network across Australia. Bec shares her incredible journey growing the business in Perth from around 400 to 4,000 properties under management.She gives us a behind-the-scenes look at what growth really felt like. From the pressure of doing too much herself, to the impact it had on family life, and the game-changing decisions that helped her build a business that runs smoothly without needing her in every part of it.“You don’t just wake up with freedom. You have to design it, and you have to know exactly what you’re building towards” - Rebecca HaltonWe cover:How Bec grew an LJ Hooker property management business from around 400 to 4,000 properties under management and why the business had to operate very differently as it scaledWhat Bec learned once the rent roll reached size, including the reality of losing 20–30 properties every month through sales and landlords exitingWhy bringing in new managements doesn’t automatically mean growth, and how the numbers can be misleading if you don’t understand what’s leavingHow many new managements Bec’s business needs each month just to stay the same size and why that was a turning point in how she thought about growthWhy one business development manager is never enough in a large rent roll, and how relying on one person limits business growthHow Bec structured business development across a team inside an LJ Hooker network to support a growing rent rollWhat it looked like when Bec was personally running sales, property management, finance, HR, and payroll and why that model eventually brokeHow motherhood, family life, and burnout forced Bec to redesign the business so it no longer relied on her being across everything and support her life long termKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediaDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect With Rebecca Haltonhttps://agent.ljhooker.com.au/rebecca-halton-9923779https://www.instagram.com/thisisbechalton/https://www.linkedin.com/in/rebecca-freeman-ceo/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

If you’ve ever come back from a break full of motivation only to feel completely overwhelmed by day two, this episode is for you. The emails are piling up, the to-do lists are multiplying, the kids are still on school holidays, and you’re wondering how it all got so chaotic so quickly.In this episode, I’m sharing a behind-the-scenes look at my first week back at work and the powerful mindset shift that helped me reset. Instead of writing another to-do list, I created a stop doing list. I’ll walk you through what I’ve decided to let go of this year and why making space for what truly matters is more important than ever.You’ll also hear the one question that helped me reconnect with my goals and gain clarity about what’s next. If you’re ready for more focus, less hustle, and a more intentional approach to business and life in 2026, you’re going to love this conversation. ”But I'm going to let go of some things, and just because I can do it doesn't mean that I should like managing everything myself instead of delegating..." - Kylie WalkerWe cover:Came back from holidays full of motivation but hit overwhelm by day twoJuggling emails, to-do lists, and school holiday chaos led to a mini meltdownRealised I don’t want to keep doing everything just because I canCreated a Stop Doing List instead of another to-do list and it shifted everythingAsked myself what the 2026 version of me would stop doing todayLetting go of overcommitting, people-pleasing, and trying to prove my worth through productivityUnsubscribed from noise, reset my socials, and created more space for what mattersThis episode is about doing business and life with more intention and less overwhelmKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

If you’ve ever felt like you’re posting on social media but not getting real results, this episode will feel very familiar. Posting every now and then. Boosting posts and hoping they work. Avoiding video because it feels uncomfortable. Relying on word of mouth and telling yourself online marketing isn’t really necessary.In this episode, I give you insight into one of my workshops and we break down the biggest digital marketing mistakes property managers and business owners are making and what actually works when it comes to growing visibility online.This is Part 2 of the series, where the focus is on social media strategy, video content, Meta ads, the AI tools that help your business get found online, and how to build a simple, consistent digital marketing strategy that works in the background of your business. One that helps you attract the right clients, grow brand awareness, and become the go to property manager in your local area.From organic social media content and Instagram Reels, to Facebook and Instagram ads and AI tools for content creation, this episode clearly explains what modern digital marketing looks like and why consistency and strategy matter more than ever. ”Digital marketing isn't just a plug and play thing that you can copy and paste from YouTube or Google. It takes time to build the right systems, strategy and make them all work for your business. The difference between businesses that stay invisible online and those that become visible is this: They simply stop treating marketing like a hobby and start treating it like a growth engine" - Kylie WalkerWe cover:Why posting consistently on social media matters and how platforms like Instagram and Facebook reward active accountsWhich social media metrics actually matter on Instagram and Facebook and how to use them to decide what to post nextWhat viral content really means on social media and why reaching non followers helps grow your audienceHow short form video on Instagram Reels, TikTok, and YouTube Shorts builds brand awareness fasterWhy boosting posts is different from running Meta ads and how paid ads support long term business growthHow combining organic social media posting with paid ads helps you grow faster than using just one approachThe key AI tools I use and how they can help with content creation, research, CRM systems, and business automationKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediaDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesListen to 5 Mistakes Keeping You Invisible Online (Part 1 of 2) hereConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

This episode is one of our most downloaded for a reason! I’m joined by Kasey McDonald, QLD State Manager at CoreLogic, who brings over 27 years of real estate expertise to the table. We dive into how property managers and BDMs can leverage data to grow their rent roll, improve client relationships, and stand out in a competitive market. Kasey shares practical, real-world strategies that prove growth isn’t just about working harder–it’s about working smarter. If you’re ready to future-proof your business and unlock new opportunities, this episode is a must-listen!Listen to the full episode:Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9fApple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639Watch on YouTube: https://www.youtube.com/@thatpropertymumConnect With Kasey McDonald:https://www.linkedin.com/in/kasey-mcdonald-857a3337/?originalSubdomain=aukamcdonald-au@corelogic.comhttps://www.corelogic.com.au/https://www.facebook.com/corelogicaustralia/https://www.instagram.com/corelogicau/?hl=en

If you feel like you’re doing all the right things online but still not getting the visibility, leads, or enquiries you expected, this episode is for you!Because the problem is not that digital marketing is too complicated. It’s that most property professionals are still thinking like brick and mortar business owners in a digital world.Your clients are no longer walking past your office window. They are finding you through Google, AI searches, reviews, and social media before they ever make contact.In this episode, I give you insight to one of my workshops and discuss why visibility online starts with a mindset shift and what it really means to think like a digital marketer. From online funnels and content strategy to AI search, SEO, and lead nurture, this conversation breaks down the systems you need to be building now if you want your business to stay relevant, trusted, and profitable in the years ahead.Once upon a time SEO was called search engine optimisation. It’s now called search everywhere optimisation. If you’re not showing up in AI searches, you’re not going to exist in the next digital evolution - Kylie WalkerWe cover:Why property managers and real estate businesses need to start thinking like digital marketers to stay visible and relevant onlineHow fear of change can keep you stuck in outdated marketing habits even when it’s not workingThe 3 stages of the online marketing funnel and how each stage helps turn leads into paying clients How to build brand awareness so people who don’t know your business yet can find you online and recognise your brandWhy showing up online consistently builds more trust than posting polished perfect content on your socialsThe role of social media, video content, paid ads, and websites in driving traffic and capturing leadsTools that simplify content planning, scheduling, video creation, and CRM managementHow to nurture leads in the middle of the funnel using education, expertise, and connectionWhy webinars, investor training, video series, and email nurture build authority faster than sales posts on socialsHow AI and automation are reshaping lead nurture and client engagementWhat really happens at the bottom of the funnel and why retention is your biggest growth strategy👉🏼 Join the Digital Marketing and AI Academy here:https://courses.thatpropertymum.com.au/digitalmarketingyesKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediaConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

Growth is the buzzword in every property management boardroom right now–but let’s be real, it’s never felt harder to achieve. In one of our most downloaded episodes, I chat with Steven Marinucci, a rent roll finance specialist and trusted advisor in the commercial banking space. Steven pulls back the curtain on how to fund a rent roll, what banks are really looking for, and why growing without a plan can be riskier than standing still. If you want to scale your business sustainably, this conversation is your roadmap.Listen to the full episode:Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9fApple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639Watch on YouTube: https://www.youtube.com/@thatpropertymumConnect With Steven Marinucci:https://www.linkedin.com/in/steven-marinucci-marra-finance/?originalSubdomain=auhttps://marra.finance/

Have you ever sat across from an investor who’s just had a tenant stop paying rent, damage the property, and disappear, and felt that knot in your stomach because you know what comes next? The paperwork. The tribunal. The waiting. The emotional load. And often, no real financial recovery at the end of it.In property management, we’re taught that court is just part of the job. That it’s the “proper process”. That insurance is optional or a last resort. But what if that belief is actually costing property managers time, energy, and investor trust?In this episode, I chat with Brenda Hunter, National Products and Sales Manager at the Property Insurance People, and a former property manager who understands exactly what it’s like to sit on both sides of the fence. We unpack the real difference between insurance claims versus going to court, why so many landlords are underinsured without realising it, and what property managers need to know to better protect their investors and themselves.This conversation goes beyond theory. We talk about real claims, real mistakes, and real scenarios property managers face every day. If you’ve ever felt torn between “doing the right thing” and doing what actually gets results for your owner, this episode will give you clarity.“Insurance is a backup plan. It’s peace of mind for the landlord but it’s also peace of mind for the property manager knowing there’s coverage when something goes wrong.” - Brenda HunterWe cover:Why insurance claims are often faster, less stressful, and more effective than tribunal action for recovering money after tenant default or damageThe critical difference between building insurance and landlord insurance, and why many landlords with houses are unknowingly underinsuredWhat landlord insurance actually covers, including rent default, loss of rent, tenant damage and contentsWhy rent default is one of the most common and costly claims and what property managers should check in every policyCommon content coverage gaps that catch landlords out, including dishwashers, floating floors, underlay, wardrobes and owner supplied appliancesHow insurers assess tenant damage and the difference between accidental, deliberate and malicious damageThe biggest mistakes property managers make when lodging claims and how documentation can make or break the outcomeWhen to lodge an insurance claim and why waiting for all the information can slow everything downWhy strata building insurance does not replace landlord insurance and where liability risks still sitKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediaConnect With Brenda Hunter:https://pipinsurance.com.au/https://www.linkedin.com/in/hunterbrenda/?originalSubdomain=auConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

What happens when you stop playing small and truly own your worth–especially when it comes to money? In one of our most-downloaded episodes, I sit down with best-selling author and money mindset mentor Denise Duffield-Thomas to unpack the mindset shifts that help women charge premium prices, release money fear, and step into first-class lives. Together, we dive into why so many property managers undercharge despite delivering incredible value, the unconscious blocks that keep them stuck in hustle mode, and the simple, actionable shifts that can change not just your income, but the clients and life you attract.Listen to the full episode:Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9fApple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639Watch on YouTube: https://www.youtube.com/@thatpropertymumConnect With Denise Duffield-Thomas:www.denisedt.comInstagram: @denisedtFacebook: @denisedt

Have you ever reached the end of the year feeling exhausted, like you worked hard but still didn’t feel fulfilled? Like you ticked goals off a list, chased milestones, stayed busy, yet something still feels misaligned. As planners come out and the pressure builds to reinvent yourself by January 1st, it’s easy to fall back into resolutions that come from pressure rather than presence.In this episode, I share why I no longer believe in traditional New Year’s resolutions and what I do instead. After years of setting big goals, hustling to achieve them, and still feeling disconnected from myself, I realised the problem wasn’t discipline or motivation. It was alignment. Goals that look good on paper don’t mean much if they don’t emotionally connect to the person you’re becoming.This episode invites you to slow down, reconnect with your future self, and cast a vision that actually feels supportive. Rather than asking what you want to achieve, I guide you to ask who you want to be and how you want to feel in your business, your body, and your boundaries as you move into 2026. “ You don't need a new planner. You don't need 47 goals. You just need a vision that feels so aligned, it pulls you forward without forcing it. So this year I invite you to skip the resolutions and instead come home to yourself. Let 2026 be the year that you feel good in your business, your body, your boundaries. and your becoming.” - Kylie Walker We cover:Why most New Year’s resolutions fail and how pressure-based goal setting leads to burnoutThe difference between setting goals and casting a vision for your future self so you can move toward what feels aligned and sustainable, not forced or drainingA guided visualisation to help you reflect on 2025 and consciously step into 2026Journaling prompts to clarify who you’re becoming before deciding what you’ll do and the goals and intentions you set for yourselfHow to set intentions instead of to do lists that leave you feeling overwhelmedQuestions to ask yourself before committing to any goal so it feels supportive, not stressfulWhy alignment creates momentum without hustle and allows progress to feel natural and grounded rather than driven by pressure or burnoutThe power of choosing non negotiables instead of endless goals and how they create focus, consistency, and a steady sense of direction throughout the yearHow redefining what success means to you can help you create more spaciousness, clarity, and fulfilmentKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediaConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum