Better At Work with Cathal Quinlan

Welcome back to ‘part-two’ of our mini-series ‘How to be Better at Work’ where we delve into the essentials of improving ourselves and our relationships. In this three-part mini-series, Cathal Quinlan and Annette Sloan share 9 brain-friendly, bite-sized insights from world experts in workplace relationships, behavioural science and performance. In this episode we delve into ‘Better We’, focusing on three key areas: trust, feedback, and conflict management. We discuss: How trust is the bedrock of effective teamwork and a lack of trust can lead to reduced effort, productivity and higher turnover rates! Actions to build trust - because when employees feel trusted, they perform better and exceed expectations! How feedback can trigger a fight-or-flight response and how to hijack the brains inbuilt responses to stay in ‘discovery mode’ and avoid shutting down.  Why we love the ‘WRAP’ approach (instead of the sh** sandwich!)  Strategies for navigating conflict by understanding the other person’s perspective and finding common ground. Annette’s step-by-step approach to managing conflict.  We hope these insights empower you to foster a better work environment!  Listeners can access and download sum ups for free to dive deeper and take actionable steps: www.betteratwork.net/newsletter Let’s find out how to be better at work, together!   Get in touch: Cathal@betteratwork.com.au or betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: betteratwork.com.au/contact-us/See omnystudio.com/listener for privacy information.

In the final episode of our mini-series, we're wrapping up with key takeaways and actionable strategies for better workplace practices. ‘Better Ways’ is all about setting priorities, running effective meetings, and fostering an environment where employees can care and thrive. We discuss: Setting an intentional direction for your day. Tricks to avoid overwhelming your brain and stay positive.  How to set-up meetings for success. Strategies for fostering inclusivity and ensuring your employees experience of meetings align with your organisational values. How to make wrap ups meaningful and motivational. Why there’s a cultural problem with the term ‘engagement’ and our favourite alternatives. How to focus on development and growth opportunities for your team or organisation. As we conclude this series, we hope you've gained insights into how to have better days at work, improve team interactions, and create a thriving organisational culture.  Thank you for tuning in, and here's to better days ahead! Listeners can access and download sum ups for free to dive deeper and take actionable steps: www.betteratwork.net/newsletter Let’s find out how to be better at work, together!   Get in touch: Cathal@betteratwork.com.au or betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: betteratwork.com.au/contact-us/See omnystudio.com/listener for privacy information.

In episode 26, we go deep on what makes a better day at work based on what we have learnt so far across two seasons of inspiring interviews with incredible people, plus our own lived experiences across global workplaces. When we’re so busy ‘doing’ work, how can we learn to be better at it?  In this three-part mini-series, Cathal Quinlan and Annette Sloan share 9 brain-friendly, bite-sized insights from world experts in workplace relationships, behavioural science and performance. In part one, ‘Better Me’, Cathal and Annette delve into the significance of self-awareness, confidence, and purpose in personal and professional development. They stress that self-awareness serves as the foundation for growth and improvement, helping people to identify areas to improve and how to go about it. We discuss: Personal experiences and insights on how taking the time to reflect and understand our own role in a crisis or challenging situation can be transformative. The importance of understanding our values as a starting point for self-awareness. Values act as a compass, guiding us in our decision-making and goal-setting, aligning them with our core beliefs. Simple, small steps to managing anxiety and growing our confidence. When we have confidence in ourselves and our abilities, we can inspire and motivate our teams to achieve greatness. It's not just about leading, but also about living a more fulfilled life. The significance of paying attention to our feelings and thoughts as a guide for future decisions and goals.  Listeners can access and download sum ups for free to dive deeper and take actionable steps: www.betteratwork.com.au/newsletter  Let’s find out how to be better at work, together! Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/See omnystudio.com/listener for privacy information.

In episode 25, we chat with Dr. Jim Harter about how developing the right habits in organisations can lead to increased productivity and better work environments. We go deep on what the latest research from Gallup is revealing about engaging and retaining employees. Jim is the Chief Workplace Scientist at Gallup and has been studying human behaviour in organisations for 37 years. Jim has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. His work has also appeared in many publications, including Harvard Business Review, The New York Times, and The Wall Street Journal, and in many prominent academic journals. He shared some invaluable insights on how to improve your work life and those of others.  We discuss: Why engagement is crucial to success  Research-supported principles for shaping work conditions and autonomy in hybrid work The unique position of managers to cultivate employee satisfaction How to revive mentoring in the workplace The five elements of wellbeing and why careers are critical to our wellbeing Don’t miss this insightful conversation with Jim! His expertise, backed by research and science, is presented in super digestible and easy-to-understand manner.  And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus provide some exciting news on new Better@Work content dropping soon – you don’t want to miss it.    Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/   About Guest Dr Jim Harter is the chief workplace scientist of at Gallup’s workplace management and wellbeing at Gallup. Jim is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationship between work-unit employee engagement and business results, including profitability, productivity, turnover, customer engagement, safety and health. He is the author of Wall Street Journal bestsellers Culture Shock, released in 2023, and Wellbeing at Work, released in 2021. He is also the author of No. 1 Wall Street Journal and Washington Post bestseller It's the Manager, released in 2019. If you want to learn more about Dr. Harter and his work, visit gallop.com.  Plus, we talked about the Gallup Q12 survey in this episode, do check it out.See omnystudio.com/listener for privacy information.

In episode 24, we chat with Jonathan Black about soft skills being the employability skills, how the hiring process is not all about qualifications and achievements, and how hiring for attitude is so important. Jonathan shares his insights and practical tips for improving career prospects. From working in small businesses to large corporations, Jonathan's diverse background makes him the perfect person to guide students and professionals alike. With a career that has spanned continents and a proficiency in multiple languages, Jonathan offers a truly global perspective on career development. He also shares his insights on how to transition into a new career field and the delicate balance between career goals and personal aspirations, providing a nuanced view on the evolving nature of work. Jonathan offers so much advice, presenting fresh perspectives on early and later career development. We discuss: Why transactional analysis as a psychoanalytic theory is so important as a basis for understanding ours and others behaviour The importance of soft skills when evaluating candidates and why skills such as teamwork and communication are so important Hiring for attitude and training for skill, Jonathan talks about the importance of looking beyond qualifications and focusing on a candidate's attitude. Skills can be taught, but you cannot change attitude How Gen Z bring the courage to challenge and express their views and the rest of us can benefit if we listen, respect and present our own ideas so together we make things better No pride in ownership, Jonathan reminded us that true success comes from collaboration and shared ownership. Let go of the ego and embrace teamwork Join us for this thought-provoking discussion to gain valuable insights from Jonathan’s experiences and to enhance your understanding of the dynamic world of career development and hiring. And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Jo, who has her first interview in 10 years and is looking for our advice.    Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/   About Guest Jonathan Black has been Director of the Careers Service at the University of Oxford for the last 15 years. He has worked in the UK, Europe and the USA, in small businesses and large corporations, private and public sector. In his day job, he works one-to-one with students, presents at international conferences, and produces new ideas and programmes to help students in schools, university and beyond, to improve their career prospects.  Jonathan writes his own column at the Finanical Times called "Dear Jonathan" and is also an author. His book, How to Find the Career You've Always Wanted is a must read that really gives you the confidence and skills to choose your career - as well as the perspective to see the big picture and understand where you are heading. Website:  https://www.careers.ox.ac.uk/jonathan-black FT: https://www.ft.com/jonathan-blackSee omnystudio.com/listener for privacy information.

In episode 23, we chat with Margaret Heffernan about the critical human skills that we need to confront the unexpected in today’s world. Margaret explains why attempts to predict the future, even in today's world of AI and Big Data technologies, are often doomed to failure. She offers alternative strategies for people and organisations facing an uncertain future — strategies based on human creativity and resilience. Dr Margaret Heffernan is an entrepreneur, Chief Executive, broadcaster, and author. She writes, speaks and blogs about business leadership, management, innovation and creativity, and her TED talks have been seen by over 14 million people. Margaret has written six books and her third book, ‘Wilful Blindness, Why We Ignore The Obvious’ was named one of the most important business books of the decade by the Financial Times. Her most recent book ‘Uncharted: How To Map The Future’ was published in 2020 and was nominated for the Financial Times Best Business Book award. We discuss: How Margaret’s dads job influenced her thinking early in life, especially that there were good companies and bad companies and good bosses and bad bosses The more we rely on technology to make us efficient, the fewer skills we have to confront the unexpected Human skills such as humility, imagination, and optimism are adaptable and flexible skills that feed people Ways to prevent potentially devastating “willful blindness” in your organisation The biggest misconception around middle managers Her love for the TV show “Succession” and the lessons for Boards. This episode is packed full of wisdom and amazing insights, you will walk away feeling inspired and energised. And in let's take this offline, Annette Sloan and I break down the three biggest takeaways.   Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/   About Guest Dr. Margaret Heffernan is an entrepreneur, author, academic and Lead Faculty for the Forward Institute’s, where she mentors CEOs and senior executives of major global organisations. Her book, Uncharted: How to Map the Future explores how understanding and being prepared for uncertainty, both as individuals and leaders of organisations, helps navigate modern life.  Website: https://www.mheffernan.com/See omnystudio.com/listener for privacy information.

In episode 22, we chat with Mamie Kanfer Stewart about creating effective and engaging meetings. Have you felt that you were wasting your time in a meeting, stuck in back-to-back meetings all day, and not getting to your work? Our listeners have told us this is a problem in many of their organisations and one that has worsened in recent years. Mamie, is a coach and consultant who trains teams and organisations to develop a healthy and productive meeting culture. She shares with us her expertise in planning (and declining!) meetings, substitutes to meetings, and making meetings more beneficial and productive for everyone. Cathal and Mamie also spent some time discussing how meetings reflect your culture and your team dynamics. We discuss: How to establish whether you need a meeting and the alternatives to holding one Why asking the desired outcome of a meeting before accepting it can have multiple benefits for you and the meeting organiser Approaches to prepare for meetings effectively How to chair/lead meetings inclusively for different personalities and thinking styles  Best practices for achieving your expected outcome in meetings This episode is packed full of practical tips to put into action in your meetings immediately! And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Elizabeth, who has been out of the workforce for 15 years and is unsure how to start her career again.    Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/   About Guest Mamie Kanfer Stewart is the author of Momentum: Creating Effective, Engaging, and Enjoyable Meetings. Her company, Meeteor, helps teams and organizations build healthy meeting culture. As a coach, speaker, writer, and trainer, Mamie has helped thousands of people improve their meetings and how they collaborate. Mamie has been featured in Forbes, Inc, and Fast Company. She is a regular contributor on The Price of Business and is the host of The Modern Manager podcast. Website: MamieKS.com Book: Momentum by Mamie Kanfer Stewart and Tai Tsao Podcast:  The Modern ManagerSee omnystudio.com/listener for privacy information.

In episode 21, we chat with Professor Ian Robertson about the science and neuroscience behind confidence. If you have confidence, it can empower you to reach heights you never thought possible. But if you don't, it can have a devastating effect on your future. Confidence lies at the core of what makes things happen. Probing the science and neuroscience behind confidence that has emerged over the last decade, clinical psychologist and neuroscientist Professor Ian Robertson tells us how confidence plays out in our minds, our brains and indeed our bodies. He explains where it comes from and how it spreads. And why it's not necessarily something you are born with, but something that can be learned.  We discuss: How our upbringing impacts our confidence The science behind confidence The ‘can do’ and ‘can happen’ matrix Our imagination is the Chief Operating Officer of confidence   Why women face more issues with self-confidence than men.   From the science behind confidence to practical tips for boosting self-assurance, this episode is a must-listen for anyone looking to improve their mindset and achieve their goals And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Shane, who’s company has been partnered with another company for a major project and both have very differing views.    Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/   About Guest Ian Robertson is an Emeritus Professor of Psychology at Trinity College Dublin and Co-Director of the Global Brain Health Institute. He is also the T Boone Pickens Distinguished Scientist at the Center for BrainHealth at the University of Texas at Dallas and is a Member of Academia Europaea, as well as being a trained clinical psychologist and neuroscientist. Website: https://ianrobertson.org/ LinkedIn: https://www.linkedin.com/in/ian-robertson-4480502/ Book: https://ianrobertson.org/product/how-confidence-works-the-new-science-of-self-belief-and-why-some-people-learn-it-and-others-dontSee omnystudio.com/listener for privacy information.

In episode 20, we chat with Kate Goodger about the approaches to unlock our best performance ever.  Formerly a PE teacher, Kate is one of the most experienced performance psychologists in Olympic sport in the UK having worked with Team GB athletes and medallists at seven Olympic Games.  She has also built a reputation as a high-performance coach and facilitator with leaders and executives in European and global businesses. Clients have included LEGO, Morgan Stanley, Pfizer, ASDA, and Laing O’Rourke. We discuss: Taking time to know 1) who you are, 2) what really matters and 3) where you belong How the strongest athletes have the best relationship with failure The Psychology & Biology of Performance The biggest barriers that prevent people from improving their own performance How to be proactive and nurture our sense of belonging Plus, Kate puts Cathal on the spot for his views on some topics This is a fantastic discussion from a thoughtful, present, and very articulate Kate, we hope it helps with improving your performance. And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Natasha, on the impact an error she made at work is having on her.   Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: https://www.instagram.com/betteratwork_/ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/   About Kate LinkedIn: https://www.linkedin.com/in/kate-goodger-phd-c-psychol-7ba6b379/ Speaking: https://raisethebar.co.uk/speaker/dr-kate-goodger/See omnystudio.com/listener for privacy information.

In episode 19, we chat with Joe Hirsch about feedback. Most of us dread giving feedback and we're not that effective when we do. International lecturer and best-selling author Joe explains why our present method for feedback is flawed and he has made a career investigating how we can transform feedback from something we fear, to something that brings us joy.  We discuss: The difference between good and bad feedback How feedback focuses on a past we can’t change and how we should embrace a new approach A new strategy of shifting feedback from what you see to helping people see for themselves - a “mirror holding” approach for self-reflection to provoke an insight The super practical WRAP approach to feedback over the “Praise Sandwich” The four steps to handle receiving feedback   Joe Hirsch helps organizations design and deliver feedback without fear. He is an internationally recognized expert on leadership and communication, who makes research-based practices more accessible to improve the way people work, learn and lead. In his book The Feedback Fix, Joe presents a bold alternative to traditional feedback techniques and performance management practices. A lot of our listeners have asked for an episode on feedback, and we hope you take a lot from this great discussion with Joe. And in let's take this offline, Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Ashley on how to deal with a clique at work Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au   Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/   About Joe Website: www.joehirsch.me TEDx: https://www.ted.com/talks/joe_hirsch_the_joy_of_getting_feedback Book: https://www.amazon.com/Feedback-Fix-Embrace-Future-Change/dp/1475826591 Podcast:  https://open.spotify.com/show/0Hk8FyFkgiGrlocemkBLCd?si=7f3be9c5c618425f LinkedIn: https://www.linkedin.com/in/joemhirsch/ Twitter: https://twitter.com/joemhirsch See omnystudio.com/listener for privacy information.

In episode 18, we chat with Ayse Birsel about designing a life you love. Ayse (pronounced Eye-Shay) Birsel is one of the world’s leading industrial designers. She has designed hundreds of products, from toilet seats to office systems to potato peelers to concept cars. However, her current work has shifted beyond that. Now, Ayse is focused on what it takes to design a good life. Through her workshops and writing, Ayse has helped thousands of people design their work and lives, and we really wanted to get the chance to share her methods.   We discuss: Why designing your life is important and how to apply design principles to your life Insights into her year-long codesign with older people Making friends is as healthy as exercising How thinking of a hero of yours, somebody who inspires you can help define your values Companies that love themselves! Ayse is the author of the best-selling book Design the Long Life You Love: A Step-by-Step Guide to Love, Purpose, Well-Being, and Friendship. She has won international design awards for just about everything - including creating one of the world’s most comfortable toilet seats (which we have a lovely chat about)! In our chat we also take a look at the key steps to create the life you really love. Ayse speaks about the importance of collaborating and what she means when she speaks about the friendship factory. We look at how self-love is one of the key components in creating a long life you love.  And in let's take this offline, Annette Sloan joins me again as we break down the three biggest takeaways, plus we answer a question from our listener Paul, who was recently made redundant and feels lost after working in that job for nearly 15 years and how does he come back from it.    Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/   About Ayse Website: AyseBirsel.com Book: Design the Long Life You Love Website: DesignTheLongLifeYouLove.com Newsletter: AyseBirsel.com/newsletter Linkedin profile: https://www.linkedin.com/in/aysebirsel/ Twitter: https://twitter.com/AyseBirselSeckSee omnystudio.com/listener for privacy information.

In episode 17, we chat with Maryanne O’Brien about the importance of conscious communication in the workplace. Our work lives revolve around effective communication. It is essential for cultivating trust and team collaboration, as well as strengthening our motivation and well-being at work. And with teams experiencing more anxiety, stress, and burnout than ever before, strong communication skills have never been more essential.  We discuss:. How communication is at the heart of many workplace issues  Understanding communication styles improves your ability to be heard The four communication styles–and how to master yours (link below to help you discover your style) How to bridge the gap between your style and others’ How stress has a significant impact on your communication skills Maryanne is an expert in creating cultures to foster open communication, cultivate empathy, and deepen trust. She is the author of The Elevated Communicator: How to Master Your Style and Strengthen Well-Being at Work, which was born out of more than a decade of original research. In our chat we take a look at how communication is at the heart of common problems. We dive into understanding our own communication style and how to use it in the most effective way as a leader. Maryanne speaks about how self-assessment helps you identify your communication style, raise your self-awareness and build the communication skills needed to create a positive impact at work.  And in let's take this offline, my friend Annette and I break down the three biggest takeaways, plus we answer a question from our listener Georgina who is dealing with a close colleague who is working in a dysfunctional team and wants to pull Georgina into the drama.    Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/   About Maryanne Book: The Elevated Communicator: How to Master Your Style and Strengthen Well-Being at Work  LinkedIn: Maryanne O’Brien Style Assessment: TheElevatedCommunicator.com Website: TheElevatedCommunicator.com See omnystudio.com/listener for privacy information.

In episode 16, we speak with Joe Folkman about leadership and trust.  We discuss: - Joe’s background as a psychometrician (psychologist who uses data to predict outcomes) who studies leadership - How trust in society can predict GDP - The impact of low trust inside an organisation - The correlation between trust and leadership effectiveness - The three behaviours that most affect gaining trust  (you do not want to miss these!) and why leaders should be asking for feedback In his latest book Trifecta of Trust, Joe has collected a mountain of compelling data to make the irrefutable case for the value of trust in leadership. By mastering this leadership trust trifecta, you can increase your success and happiness, both in business and life. Joe is a globally renowned psychometrician, best-selling author, and speaker on leadership, feedback, and organisational change. For over 30 years, Joe has been assessing and studying top leaders in every industry. He designs unique surveys and assessments utilizing a database comprised of over a million assessments on over 100,000+ leaders. And in let's take this offline, my friend Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener James, who has been asked by his manager to move to an exciting new area, however James is worried to say yes...     Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/ Subscribe to our bi-weekly Newsletter on LinkedIn https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7003622407403958272See omnystudio.com/listener for privacy information.

In episode 15, we speak with Amy Gallo about the most effective methods to deal with conflict and difficult people at work.    Amy Gallo is a contributing editor at Harvard Business Review. She is the author of the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone, and a cohost of HBR’s Women at Work podcast. She writes and speaks about workplace dynamics, communication, feedback, and emotional intelligence. As a sought-after speaker and facilitator, Amy has helped thousands of leaders deal with conflict more effectively and navigate complicated workplace dynamics. In our chat we dive into, the reality of difficult relationships, how we may be contributing to the problem, and how to turn things around.   Here's a quick episode breakdown... We explore workplace boundaries. The health impacts of bad relationships at work. How to work well with different types of people. How our own biases can seep into our relationships without even knowing.  And in let's take this offline, my friend Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Claire, who has a younger team member experiencing a dysfunctional relationship with an important stakeholder.    Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/ Subscribe to our bi-weekly Newsletter on LinkedIn https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7003622407403958272   About Amy Book: Getting Along: How to Work with Anyone (Even Difficult People) Book: HBR Guide to Dealing with Conflict (HBR Guide Series)  Podcast: Women at Work TEDx Talk: “The Gift of Conflict” Website: AmyEGallo.comSee omnystudio.com/listener for privacy information.

In episode 14 of Better@Work, we chat with two leading experts on the future of work, Lawrence Goldstone and Caitlin Guilfoyle. Many of the solutions for the future of work are vague when they’re not tied to an example e.g. ‘Upskilling’, ‘True self’, ‘Purpose’: Plus, these concepts are all journeys (maybe even journeys that don’t have measurable endings). Lawrence and Caitlin provide practical and tangible ways to get ready for the future of work. This is a no jargon approach with insights into 1) What we need to do as individuals to get ready for the future of work? 2) What organisations need to consider and change? and 3) Hybrid work, the pros, the cons and everything in between. Lawrence Goldstone is a Partner at PwC Australia, and leads the firms Future of Work agenda and Signature Experience program, ‘The Outside’. He is passionate around disruptive models of change and bringing new perspectives to Executives and Boards, Lawrence brings over 25 years local and international experience and is an expert in strategic problem solving, collaborative design, employee engagement and communications. Caitlin Guilfoyle is one of Australia’s leading Future of Work voices and specialists. Caitlin is a Future of Work Leader at PwC Australia, with over 15 years’ experience in roles within public and private enterprise both in Australia and overseas. Caitlin develops research and thought leadership on the market trends that affect organisations and people, as well as supporting leadership teams, to help them prepare for their future of work. We discuss recent insights such as World Economic Forum Top 10 skills for tomorrow and the latest report from PWC on the Future of Work Outlook for 2023 In this episode, we cover… What does the future of work really mean? Advice for individuals and organisations on how to get ready for the future Strategies around people returning to the office and really 'Earning the Commute' Advice on reframing the flexibility debate, not only about the individual’s needs, but about the team and the organisation If you are looking to stay ahead in the ever-evolving modern world of work, tune in to this insightful and fun chat with Lawrence and Caitlin. On top of all that, I debrief on Lawrence and Caitlin’s key insights with my friend Annette Sloan and answer a question from our listener Melanie, who is working in an organisation where she feels the culture is broken and every day feels challenging and political.   Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/ About PWC Learn more about PWC Future of WorkSee omnystudio.com/listener for privacy information.

In episode 13 of Better@Work, we chat with one of the world’s leading thinkers and researcher on self-awareness, Dr. Tasha Eurich. Tasha shares her insights around why self-awareness is crucial when it comes to understanding ourselves and the people around us, how you go about developing it, what are the biggest misconceptions about it, and what can you do to overcome the blind spots in your self-awareness. Tasha also talks through why she believes being more self-aware is the key to success in work and life. Tasha Eurich is an organizational psychologist, executive coach, researcher, and New York Times best-selling author of Insight and Bankable Leadership. Tasha has worked directly with 20,000 leaders and spoken live to hundreds of thousands more, with clients including the NBA, Walmart, Salesforce and more, and her TEDx talks have been viewed more than 8 million times. Thinkers50 also named Tasha one of the Top 30 Emerging Management Thinkers in the world, and a Top 50 World Leader in Coaching. We discuss her most recent book; Insights – The Power of Self- Awareness in a Self-Deluded World In this episode, we cover… What is self-awareness? Tasha's advice for improving self-awareness and the simple three questions to ask when brushing your teeth each evening How self-consciousness is different to self-awareness and how it can hinder your work life The seven Pillars of Insight to become a more insightful worker and person (this was amazing!!) How people who are avoiding feedback for their own comfort sometimes underestimate the amount of comfort knowing can give them Tune in and find out why we have wanted Tasha on the show for some time and enjoy the fun Tasha and I have in this conversation.   On top of all that, I debrief on Tasha’s key insights with my friend Annette Sloan and answer a question from our listener Paul, who has been offered a role overseas and is trying to decide if it will enhance his work and life.   Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/ Learn more about Tasha: https://tashaeurich.com/See omnystudio.com/listener for privacy information.

In episode 12 of Better@Work, we chat with Chester Elton, Leadership Expert and Author. Chester shares his perspective on the #1 issue in workplaces across the globe, anxiety. Anxiety in the workplace has always been present, however, rates of anxiety, have increased significantly since 2020 and more people are quitting for mental health reasons. Chester shares generational differences in dealing with anxiety and explains how twenty somethings are much more comfortable discussing how they are really doing. Chester outlines the signs of anxiety, strategies for leaders to help reduce it and ways to normalise mental health conversations in workplaces. Chester Elton is the #4 leadership expert in the world and #2 among the world's top organizational culture experts ranked by the Global Gurus research organisation in 2022. He brings world-class energy, insight, and passion to the conversation with a mindset of empathy and gratitude. Chesteris a best-selling author, speaker and executive coach, he and his co-author Adrian Gostick have proven that the key to really successful companies is really successful relationships with employees. We discuss their most recent book; Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done In this episode, we cover… The #1 cause of anxiety and how managers can recognize it The difference between worry, stress and anxiety How to Lead with empathy and gratitude The importance of an ally at work Being better able to talk about anxiety and creating emotionally safe environments.  Tune in and find out why Chester also has huge passion for the book The Boy, The Mole, The Fox and The Horse. On top of all that, I debrief on Chester’s key insights with my friend Annette Sloan and answer a question from our listener Sarah,  whose boss exploded when she answered a question from someone more senior.   Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/ About ChesterSee omnystudio.com/listener for privacy information.

In our latest episode of Better@Work, we chat with William Cowan, author, and career strategist. We discuss the mistakes people make when attempting to take the next steps in their career. We dive into the simple ways to articulate your strengths and learn how you can really secure your dream role. William Cowan has over 30 years of experience in senior management positions and has served as an advisor to boards and chief executives worldwide. He is an amazing leader in career transition management and has formalised an approach that produces outstanding results. In 25-plus years, he has provided practical guidance to over 1,000 senior executives, as well as many others including university graduates In this episode we cover how to… Build your career move using a clear, structured process to identify and secure attractive career opportunities Learn the ways to articulate your special strengths Develop a network and make it work for you Conduct a successful meeting with a future employer Tune in and find out why we don’t want you saying ….“I’m as mad as hell and I’m not going to take this anymore”  On top of all that, I debrief on William’s key insights with my friend Annette and answer a question from our listener Dianne, who applied for a more senior role and was unsuccessful. Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/   About William Learn more about William and the book on his website https://buildingawinningcareer.com/See omnystudio.com/listener for privacy information.

Check out the trailer to learn more about Better@Work, including a preview of the world-leading behavioural psychologists, neuroscientists and performance gurus who join us on each episode to give us their practical tips for a better day at work. Plus, insights on the topics we will be covering in season two.See omnystudio.com/listener for privacy information.

In episode ten of this Better@Work episode, we chat with Erica Keswin about the power workplace rituals have to connect us to purpose and take teams to new levels of performance. I am a huge fan of Erica as I strongly believe in workplace rituals and have seen how positively they can impact culture.   In our chat, we take a look at why it's so important to create rituals in the workplace and how they lead to more engagement, productivity and purpose. Erica has discovered the 3 P's that go into why rituals are so crucial: Psychological Safety, Purpose and Performance. She dives into the science and psychology behind rituals. She defines a ritual as something that we assign a certain meaning or intention, which happens with repetition (whether daily, weekly, quarterly), and which goes beyond its practical purpose. Rituals can help us feel a sense of connection to those participating in a ritual with us. And engaging in a ritual can give us a sense of purpose. While many people think of rituals as things that you do alone, rituals are actually built into workplace practices in all sorts of ways, including onboarding, meetings, and the celebrations of professional milestones.  Erica is a workplace strategist who has worked for the past twenty years with some of the most iconic brands in the world as a consultant, speaker, author, and professional dot-connector. Her bestselling book, Bring Your Human to Work: Ten Sure-Fire Ways to Design a Workplace That’s Good for People, Great for Business, and Just Might Change the World, was published by McGraw-Hill in the fall of 2018. Her second book, Rituals Roadmap: The Human Way to Transform Everyday Routines Into Workplace Magic (McGraw-Hill), was published in January 2021 and made the Wall Street Journal, Publishers Weekly and USA Today best seller lists. She was named one of Marshall Goldsmith’s Top 100 Coaches in 2020, as well as one of Business Insider’s most innovative coaches of 2020.  This episode is so fun as Erica and I share such a passion for employee engagement, you will leave with some great ideas for creating meaningful, yet simple rituals at work. Quick episode breakdown: Erica’s background as a connector and how it led to her examining the impact of technology on the workplace The definition of “ritual” and you can apply it practically to your workday How a sweet trolley had a positive impact on connection at the New York Times The three Ps of rituals that you can begin to incorporate right now into your workplace and the return on investment (ROI) it creates. Why rituals need to be defined with a purpose The magic question Erica Keswin asks company leaders to help define their company rituals How leading companies like LinkedIn are creating simple yet meaningful rituals. Let’s Take This offline In our “Let’s take this offline” segment I debrief on Erica’s key insights with my friend Annette and answer a question from our listener Sally, who has a senior role and had her request to work flexibly refused by her HR team.   Get in touch: Cathal@betteratwork.com.au or https://betteratwork.com.au Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: https://betteratwork.com.au/contact-us/ About Erica Learn more about Erica on her website https://ericakeswin.com/ Books https://ericakeswin.com/books/rituals-roadmap/ https://ericakeswin.com/books/bring-your-human-to-work/See omnystudio.com/listener for privacy information.