The Parts Girl Podcast

Chuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in the parts and service sector. Chuck Hartle shares valuable insights into inventory control, pricing strategies, and the challenges faced by parts managers in today's competitive market. Chuck Hartle emphasizes the importance of understanding the rules and policies set by manufacturers. While dealerships play a crucial role in holding inventory and meeting compliance, manufacturers often control the inventory and hold dealers accountable for carrying it. However, Chuck encourages dealerships to be efficient and not solely rely on manufacturers, ensuring their bottom line is protected and expenses are effectively passed on to customers. Another significant aspect Chuck Hartle touches upon is the need for effective inventory management and accurate record-keeping. Being organized not only helps in providing excellent customer service but also maximizes profits and reduces holding costs. Chuck's favorite stress relief activity is organizing and straightening inventory, a testament to his dedication and expertise in this field. Furthermore, Chuck advises parts managers to pay attention to special orders and maintain good communication with customers. By focusing on controlling special orders and identifying wholesale clients who frequently return parts, dealerships can achieve success in parts management. Additionally, pricing adjustments, especially on wholesale items, can help increase gross profit figures, allowing dealerships to navigate the increasing costs of doing business. Join Kaylee and Chuck as they delve into the intricacies of parts management, pricing strategies, and the importance of efficient inventory control. This episode is packed with practical advice and real-life experiences that will benefit anyone in the automotive parts industry. Takeaways Understand the rules and policies. Control special orders and communicate effectively. Make pricing adjustments and increase gross profit figures. Quote “Know the rules based on your manufacturer. Know them in-depth." -Chuck Hartle Connect Chuck Hartle LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14 Website: www.partsedge.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Meet James Holloway, After Sales Business Development with Swickard Auto Group. James brings over 35 years of parts automotive experience. He has coached and mentored hundreds of Dealerships with business development, eCommerce sales platforms, best practices , wholesale growth strategies and value proposition. In this episode we discuss what Dealerships be should focusing on, in their PARTS DEPARTMENTS. Get to know Mr. Holloway as we get into the details of inventory management and creating culture to be a great leader. --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

I had the opportunity to meet with Kate Beirowski, Sales Director of Wrenchway. Her story and how she got into auto is absolutely amazing!! She shines bright in her mission to solve the technician shortage. Kate is an all around great person and inspires many of us to make a difference in the auto business. We get into topics like women in automotive, who inspires her and what Dealerships can change to attract technicians. You won’t want to miss this one!! --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

I’m so excited to announce my first episode of The Parts Girl podcast is with Russ Mann of Salt Automotive!! I can’t express how kind and humble of a person he is. We discuss his journey throughout the car business. The lows and the inspiration that has led him to the limitless opportunities to impact dealerships across the country today. He is a one of a kind type of person and would urge you to listen to his story and be inspired just as I was when I got the chance to really get to know his story. --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Holden Scott is the Executive Manager at Regal Nissan. With a robust background as a former Fixed Operations Director, he now thrives in a role that allows him to lead other leaders across the entire dealership. His commitment to leadership and vision has enabled him to execute innovative strategies and bring his ideas to fruition, ensuring cohesive and efficient management across all facets of the business. In this episode, Holden Scott opens up about the unique challenges and joys of raising twins, the mental fortitude required in ultra marathons, and how focusing on self-improvement in areas like running and reading has made him a better leader. He draws fascinating parallels between pushing past mental barriers in endurance races and overcoming obstacles in business. Kaylee Felio and Holden discuss the ever-changing dynamics of the auto industry, innovative approaches to training and hiring, and the exciting updates in off-road vehicles. Whether you're looking for inspiration in parenting, business, or personal growth, this episode is packed with valuable insights and uplifting stories. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Personal growth fuels professional success. Mental Fortitude is key. Look beyond traditional roles. Quote “You have to be comfortable being uncomfortable at times.” -Holden Scott Connect: Holden Scott LinkedIn: www.linkedin.com/in/holdenscottregalnissan Website: www.regalauto.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Austin Conroy is the Regional Fixed Operations Director for Rohrman Automotive Group, overseeing a wide network of dealerships across multiple states. With over seven years at the company, starting from the sales floor and escalating to his current leadership role, Austin Conroy has demonstrated exceptional adaptability and understanding of various facets of the automotive industry. Austin Conroy discusses the pivotal role of integrating service and parts departments to enhance operational efficiency and customer satisfaction. Austin Conroy highlights the Infinite Pursuit program as a key initiative encouraging parts and services to work in unison, aiming to reduce inventory costs while increasing service quality. This approach not only boosts profitability but also ensures a seamless customer experience. Moreover, Austin Conroy stresses the adoption of innovative tools like Sunbit for financing and Techion for streamlined operations. In the age of technology, being adaptable and tech-savvy is essential. This episode provides invaluable insights into the modern strategies automotive groups can implement to stay ahead in a competitive market. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Integrate service and parts metrics. Leverage technology. Build a fun workplace culture. Quote “We hire great people and then we find the best seat on the bus for them.” -Austin Conroy Connect: Austin Conroy LinkedIn: www.linkedin.com/in/austin-conroy-05b4795a Website: www.rohrman.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

David Long is the founder of Pandemic of Positivity, and is the Executive General Manager at Hansel Auto Group. With over 30 years experience in the automotive industry, he has held roles from General Manager to Vice President of Operations. David also hosts the All Things Used Cars and All Things Fixed Operations on Clubhouse. David Long shares his wisdom highlighting the virtues of focus, discipline, and intensity in achieving goals and the dangers of half-hearted commitment. They discuss actionable hiring practices, the role of thorough and candid employee evaluations, and the tough choices leaders must make to maintain high standards. As they explore the human side of business, David recounts his personal journey with sobriety and how helping others has been a cornerstone of his continued success. They reflect on the value of positivity, mentorship, and setting healthy boundaries in professional and personal realms. Throughout the episode, David Long's passion for both personal growth and mentoring others shines through, offering listeners a wealth of practical advice backed by decades of real-world experience. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Immense discipline is the bedrock of success. Effective communication is the cornerstone of leadership. Balance between guidance and allowing room for growth is critical. Quote “I find that the more I pour into people, the more blessed I am.” -David Long Connect: David Long LinkedIn: www.linkedin.com/in/davidjlong4 Website: www.hanselautogroup.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Ted Ings is the Founder and President of Fixed Ops Roundtable® and Center for Performance Improvement®. With over 42 years in the automotive industry, he has pioneered innovative training solutions, significantly enhancing client success in customer satisfaction and operational efficiency. In today’s episode, we flashed back to a previous episode where Ted Ings and I talked about the crucial topic of obsolescence in the automotive industry and how it affects dealerships in various ways. I also shared insights on identifying and managing obsolescence, the domino factors at play, and the importance of communication and teamwork in the parts and service departments. Join us as we delve into the world of parts management, inventory control, the impact of effective processes on dealership success, as well as the role of PartsEdge in assisting dealerships in optimizing their inventory, reducing obsolescence, and achieving better overall performance. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. Presenting: FIXED OPS ROUNDTABLE: 90's Rewind! – A 4-day Virtual Event with 150+ expert speakers, 30 panel discussions, and 3 keynote speakers discussing the latest technologies, processes, and information you all need to know! Happening on May 13 to 16, 2024. Get your complimentary tickets now. Click here! The Fixed Ops Roundtable is where the automotive industry goes to stay ahead of the curve, delivering an astonishing array of technology, experts, dealers, managers, education, marketing, and networking opportunities–all carefully designed to make a highly-targeted impact on the fixed operations business. -------------------------------------------- Takeaways Understand and mitigate inventory obsolescence. Enhance parts and service department collaboration. Develop staff careers to manage inventory. Quote “We want to make sure we got our inventories and processes down right.” -Ted Ings Connect: Ted Ings LinkedIn: www.linkedin.com/in/ted-ings Website: www.linkedin.com/company/fixed-ops-roundtable Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Scott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of Mike Maroone Chevrolet North Store, and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption. Scott shares his insights on inventory management, mentoring new parts managers, and the benefits of using PartsEdge for efficient operations. From his early days at a trade technical college to his current role overseeing multiple locations, Scott's journey in the industry is inspiring.  With his wealth of knowledge and dedication to training, Scott proves that collaboration between parts and service managers is essential for a successful operation. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways: Mentorship enhances skills in parts management. Collaboration boosts dealership success. Technology optimizes inventory efficiency. Quote “I want to retire while I'm still young enough to enjoy it and get around.” -Scott Rutherford Connect: Scott Rutherford Website: www.mikemaroonecolorado.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Jaime Macias serves as the Interim Fixed Ops Director of the CASA Auto Group, playing a pivotal role in overseeing service operations across their automotive dealerships. His leadership is integral to ensuring the group's commitment to customer service and operational excellence. He opens up about his path from starting in the ranks of a porter to mastering the art of service management. His dedication to vehicle reconditioning and a razor-sharp grasp on inventory economics underscore the depth of his expertise. Jaime Macia's approach is far more than just numbers; it's about cultivating relationships and fostering a nurturing work environment. Regular engagement through Employee Satisfaction Index surveys underlines the dealership's focus on its people - the driving force behind its success. Furthermore, Jaime's collaboration with PartsEdge emerges as a game-changer in how parts managers streamline inventory, saving time and capital while boosting efficiency. This episode not only serves as a masterclass in automotive management but also shines a light on the importance of balancing professional and personal spheres, the power of recognizing team members' love languages, and the art of coupling compliments with criticism for remarkable leadership. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Value relationships in dealership management. Use PartsEdge for inventory efficiency. Continuously improve employee and process experience. Quote “My heart has always been in reconditioning vehicles and used cars. I've always loved it.” -Jaime Macias Connect: Jaime Macias LinkedIn: www.linkedin.com/in/jaime-macias-22617a146 Website: www.casaautogroup.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Ryan Else is currently the Corporate Fixed Operations Director of Eide Motors. He began his automotive career in 2002 as a technician at Ford, fresh from tech school. Over the next 12 years, his expertise and commitment to excellence propelled him to the rank of Senior Master Ford Technician. Ryan shares insights on the challenges faced in the auto industry, from managing a tech shortage to preparing for the emergence of electric vehicles. He discusses the impact of technology, including AI and automation, on service scheduling and customer communication. Additionally,  He then delved into the transition from technical to managerial roles, emphasizing the significance of inventory management and the value of resources like PartsEdge in addressing inventory-related issues.  This episode offers valuable perspectives on the evolving landscape of the automotive industry and the role of technology in driving efficiency and effectiveness. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Leverage tech for better operations. Solve inventory challenges smartly. Foster teamwork and collaboration. Quote “It's not always about pay. Sometimes it's about just showing appreciation for your technicians.” -Ryan Else Connect: Ryan Else LinkedIn: www.linkedin.com/in/ryan-else-63144a140 Website: www.eidemotors.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Bob Ghent is the Dealer Principal and Owner of Ghent Chevrolet. His journey from the car wash to owning the dealership demonstrates his deep commitment to the automotive industry and the Northern Colorado community, emphasizing not just business success but also civic involvement and quality service​. Bob Ghent from Ghent Motors uncovered the remarkable story of their dealership–a legacy spanning over three generations. From its humble beginnings in 1942, Ghent Motors has weathered numerous adversities and emerged as a thriving Chevrolet and Cadillac dealership in Greeley, Colorado. Bob Ghent's insight into the history and evolution of the dealership shed light on the challenges faced by automotive businesses over the years. One of the most engaging aspects of the conversation was Bob's firsthand account of navigating through the unprecedented times of the COVID-19 pandemic and the resilience and innovation that propelled Ghent Motors to a record year despite the challenges. He also discussed the pivotal role of effective parts management in the dealership's success. This led to the partnership with PartsEdge, providing them with comprehensive support for inventory optimization, compliance, and strategic decision-making. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Embrace family legacy and resilience. Adapt and innovate amid challenges. Value external insights for growth. Quote “There's the tech side of it that comes into it to make sure that the parts are in stock, and PartsEdge helps us with that.” -Bob Ghent Connect: Bob Ghent LinkedIn: www.linkedin.com/in/bob-ghent-b905035 Website: www.ghentmotors.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Cory Scheer is the Founder and CEO of TrustCentric™ Consulting, an organizational and leadership development firm. TrustCentric™ helps leaders, teams, and organizations become more trustworthy, focused, and productive by: using empirical evidence to define reality, implementing a proven trust building framework, and walking alongside clients to develop clear, obtainable, and long lasting data informed strategies for success. Cory Scheer and Kaylee Felio delved into the importance of trust in the workplace and how it can impact employee loyalty and customer experience. Cory shares insights from his experiences working with various organizations, including dealerships, and offers practical advice on assessing and addressing trust gaps in the workplace.  He also provides an overview of the structure of trust framework and explains why taking proactive action on trust matters. Whether you're a leader, manager, or employee, this episode promises valuable insights on how trust impacts organizational success.  -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Trust builds healthy workplaces. Structured trust framework is essential. Assess and act on trust regularly. Quote “It's when we begin to take action on trust that we start to see positive changes.” -Cory Scheer Connect: Cory Scheer LinkedIn: www.linkedin.com/in/coryscheer Book: www.trustcentricconsulting.com/book Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Jeff Denis is the Parts Manager at Marcotte Ford with over 30 years of experience in the automotive industry. Jeff's background as a technician also provided him with valuable knowledge of cars and parts, giving him a strong foundation to build on as he found his way in the parts industry. Jeff shares his journey from being a technician to a service advisor, and finally to his current role in parts management. He discusses the challenges and rewards of being a parts manager, and provides valuable insights into the intricacies of managing inventory, handling wholesale operations, and navigating manufacturer programs.  Jeff's experience sheds light on the often-underestimated complexities of the parts department, making this episode a must-listen for anyone looking to gain a deeper understanding of the role of a parts manager.  -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Leverage technology. Manage manufacturer and space constraints. Prioritize efficient inventory management. Quote “When we have the sources set up properly, all the pricing is worked out.” -Jeff Denis Connect: Jeff Denis LinkedIn: www.linkedin.com/in/jeff-denis-a9a25464 Website: www.marcotteford.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Allie Peters is the Vice President of Service of the Cavender Auto Group, known for her dynamic leadership and innovative approach in the automotive industry. Her career, marked by a rapid rise from Service Advisor to a key executive role, reflects her dedication to service excellence and team-driven success. Allie Peters shares insights into her new position from being only a Fixed Ops Director of one store to being VP of Service of multiple stores. She also discusses the importance of proactively demonstrating strengths and creating opportunities for growth. She then emphasizes the significance of setting clear standards and helping others achieve their full potential.  Allie's determination to prioritize personal wellness and health is also highlighted, as she shares her plans to maintain consistency in these areas. Join us as we delve into Allie's career journey, the importance of having a supportive network, and the exciting plans she has for the coming year. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Do the job before having the job. Setting clear standards is crucial. Support and belief are invaluable. Quote “Have someone in your corner telling you that you're capable of it.” -Allie Peters Connect: Allie Peters LinkedIn: www.linkedin.com/in/allie-peters-b3497322 Website: www.cavenderautogroup.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Venus Toro is the CEO of WYN Solutions, a company dedicated to providing innovative talent solutions in car dealer marketing. Under her leadership, WYN Solutions has specialized in resolving executional bottlenecks and accelerating growth in the automotive industry. Venus shares her journey from working with Salesforce to establishing WYN Solutions, a company focused on providing specialized talent exclusively for the automotive market. They discuss how WYN Solutions addresses parts and service marketing needs and the successes they have experienced in the industry. Venus also reveals her personal passion for boxing and discusses the innovative AI tool they are introducing. Finally, she shares her goals for the future and the meaningful initiatives WYN Solutions is involved in within the Columbia community. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Specialization pays off. Building relationships drives success. AI enhances training in automotive marketing. Quote “We want to make sure that we provide winning solutions for our clients.” -Venus Toro Connect: Venus Toro LinkedIn: www.linkedin.com/in/wynwithus Website: www.wynwithus.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Steven Adragna is the Principal-Founder & Chief Recruiter at Global Auto Staffing, where he leverages his extensive experience in the automotive industry to connect talent with opportunities. His expertise in recruiting and deep knowledge of the automotive sector are instrumental in driving the success of Global Auto Staffing. Steven's journey into the automotive industry started at a young age, and through hard work and determination, he has become a leading figure in automotive recruiting. Kaylee Felio and Steven Adragna delve into Steven's expansive experience in the car business, his passion for mentorship and learning, and the insights he has gained from being both a part of and leading the industry.  They touch on various topics, including the value of personal experience in hiring, the challenges of rapid company growth, and the significance of culture and onboarding in the automotive industry. They also discuss Steven's journey in the car business and his transition to founding his own recruiting firm. Throughout the conversation, they emphasize the importance of mentorship, continuous learning, and the fulfillment of purpose and passion in the automotive industry. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Harness the power of personal experiences. Embrace mentorship and onboarding. Explore opportunities for learning and growth. Quote “Nobody realizes what really drives the front end. It's the back end, right?” -Steven Adragna Connect: Steven Adragna LinkedIn: www.linkedin.com/in/stevenadragna Website: www.globalautostaffing.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Jami Alexander is the General Manager at Meineke. She oversees 7 stores and a team of over 35 employees. Her expertise in managing daily operations and profit expectations, coupled with her ability to develop effective processes, makes her an invaluable asset. Jami shares her journey into the automotive industry, starting as a delivery driver and working her way up. Kaylee and Jami’s conversation touches on the independent versus dealership dynamics in the automotive industry and ways to bridge the gap between different roles within the business, particularly between service advisors and technicians. Jami Alexander also emphasizes the need for understanding and collaboration, believing in kind leadership while setting clear expectations and holding to them, reflecting her success in leading her team. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Cultivate relatable leadership in the automotive industry. Empower employees and understand personalities. Bridge gaps with collaborative team culture. Quote “We need to do a better job of understanding what motivates people because it's not always money.” -Jami Alexander Connect: Jami Alexander LinkedIn: www.linkedin.com/in/jami-a-4075a9271 Website: www.meineke.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Allasandra Marini is the Assistant Parts Manager at Heister Auto Group, where she excels in parts management and customer service–contributing significantly to the efficiency and effectiveness of the company's operations. Kaylee and Allasandra Marini talked about the challenges and triumphs of running a centralized wholesale operation, separating from dealerships, and managing multiple brands. Allasandra also shares her personal journey into the automotive industry and discusses the importance of being coachable and seeking feedback for personal growth.  Additionally, she shares her approach to understanding different personalities in the workplace, highlighting the importance of effective communication and self-awareness. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Embrace feedback for growth. Adapt to team personalities. Foster openness and responsibility. Quote “I think it's really hard to grow if you can't take constructive criticism properly.” -Allasandra Marini Connect: Allasandra Marini LinkedIn: www.linkedin.com/in/allasandra-marini-456a091b5 Website: www.hiesterauto.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message

Peter Smith is the Founder and Managing Partner of The Lion Partnership, a firm specializing in automotive dealership consultancy. With over forty years of experience in the automotive industry, he focuses on strategies to improve dealership operations and customer and employee engagement. Peter shares his career highlights, innovative approaches, challenges, and emphasized the importance of a positive mindset and long-term customer relationships in the car dealership business. Peter Smith's career spans decades, during which he founded the Lion Partnership to mentor and develop a collective of vetted vendors–aiming to enhance customer and dealership experiences.  This initiative reflects his commitment to innovation in the automotive industry, as he actively tests and implements cutting-edge technologies–including a telephone AI system that revolutionizes call handling and response mechanisms. Moreover, Peter also shed light on the challenges and strategies involved in starting new ventures, the significance of networking through platforms like LinkedIn and Clubhouse, and the need to prioritize long-term customer relationships over short-term sales pressures. This underscores the importance of embracing innovation, leveraging networking tools, and prioritizing long-term customer relationships to succeed and thrive in this dynamic sector. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. This show is Sponsored by: Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com. Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com. -------------------------------------------- Takeaways Use new technologies to improve customer and dealership experience. Engage in social media for industry connections. Prioritize lasting customer relationships in the automotive sector. Quote “It's about learning that one extra thing every single day.” -Peter Smith Connect: Peter Smith LinkedIn: www.linkedin.com/in/peterwsmithlion Website: www.lionpartnership.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message