The PartsEdge Podcast

Chuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in the parts and service sector. Chuck Hartle shares valuable insights into inventory control, pricing strategies, and the challenges faced by parts managers in today's competitive market. Chuck Hartle emphasizes the importance of understanding the rules and policies set by manufacturers. While dealerships play a crucial role in holding inventory and meeting compliance, manufacturers often control the inventory and hold dealers accountable for carrying it. However, Chuck encourages dealerships to be efficient and not solely rely on manufacturers, ensuring their bottom line is protected and expenses are effectively passed on to customers. Another significant aspect Chuck Hartle touches upon is the need for effective inventory management and accurate record-keeping. Being organized not only helps in providing excellent customer service but also maximizes profits and reduces holding costs. Chuck's favorite stress relief activity is organizing and straightening inventory, a testament to his dedication and expertise in this field. Furthermore, Chuck advises parts managers to pay attention to special orders and maintain good communication with customers. By focusing on controlling special orders and identifying wholesale clients who frequently return parts, dealerships can achieve success in parts management. Additionally, pricing adjustments, especially on wholesale items, can help increase gross profit figures, allowing dealerships to navigate the increasing costs of doing business. Join Kaylee and Chuck as they delve into the intricacies of parts management, pricing strategies, and the importance of efficient inventory control. This episode is packed with practical advice and real-life experiences that will benefit anyone in the automotive parts industry. Takeaways Understand the rules and policies. Control special orders and communicate effectively. Make pricing adjustments and increase gross profit figures. Quote “Know the rules based on your manufacturer. Know them in-depth." -Chuck Hartle Connect Chuck Hartle LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14 Website: www.partsedge.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com

Meet James Holloway, After Sales Business Development with Swickard Auto Group. James brings over 35 years of parts automotive experience. He has coached and mentored hundreds of Dealerships with business development, eCommerce sales platforms, best practices , wholesale growth strategies and value proposition. In this episode we discuss what Dealerships be should focusing on, in their PARTS DEPARTMENTS. Get to know Mr. Holloway as we get into the details of inventory management and creating culture to be a great leader.

I had the opportunity to meet with Kate Beirowski, Sales Director of Wrenchway. Her story and how she got into auto is absolutely amazing!! She shines bright in her mission to solve the technician shortage. Kate is an all around great person and inspires many of us to make a difference in the auto business. We get into topics like women in automotive, who inspires her and what Dealerships can change to attract technicians. You won’t want to miss this one!!

I’m so excited to announce my first episode of The Parts Girl podcast is with Russ Mann of Salt Automotive!! I can’t express how kind and humble of a person he is. We discuss his journey throughout the car business. The lows and the inspiration that has led him to the limitless opportunities to impact dealerships across the country today. He is a one of a kind type of person and would urge you to listen to his story and be inspired just as I was when I got the chance to really get to know his story.

In this episode, Kaylee Felio is joined by seasoned Fixed Ops leader Kyle Morisette, who shares his 20+ year journey through the dealership world and his transition into tech leadership at Tech Wall. Kyle opens up about his passion for building customer relationships, driving genuine results for service and parts departments, and how stepping onto the "vendor side" is more about partnership than sales.Kyle reveals why customized technology, created by fixed ops professionals for fixed ops professionals, is changing the game in dealership operations—from scheduling to seamless integration across parts, service, mobile operations, and even payments. If you want the inside scoop on how process-driven innovation, empathy, and real-world dealership experience come together to solve everyday dealership problems, this is the episode for you.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysPartner, don’t just pitchCustomization is keyEmpathy and continuity matterChapters00:00 — Kaylee Felio welcomes Kyle Morisette, highlights his two decades in fixed ops02:34 — Kyle’s journey: From enterprise rental to service advisor to dealership leadership04:00 — Why personal relationships and transparency keep people in the industry05:38 — Transitioning from dealership to tech—overcoming the “vendor side” stigma07:06 — The limits of dealership “bubbles” and lessons learned serving multiple stores08:07 — Tech Wall origins: Real dealership needs, real tech solutions09:59 — What makes Tech Wall’s scheduling and parts platform different11:43 — Seamless DMS integration and adaptability for all kinds of dealerships13:56 — Leveraging AI for parts departments—finally, technology for the people who need it most16:26 — How Tech Wall helps bridge the parts-availability and scheduling gap18:07 — Built by fixed ops, for fixed ops—why team culture matters21:34 — Partnership beyond the sale: support, accountability, and change management24:30 — Realities of shifting from dealership to vendor life and building new habits26:14 — Authenticity and relationship-first selling for tech partners28:29 — Building for growth: Supporting more stores without sacrificing service30:18 — Looking ahead to 2026: Growth, expansion, and a renewed sense of energyKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelio

On this episode, Kaylee Felio sits down with Brian Fox, Director of Parts Operations at Barnes Crossing Auto Group a 16-location powerhouse serving the South. Brian Fox gets candid about his unique journey into automotive, from missionary work in Croatia to entering the car business through marriage (literally). Together, they break down the realities of dealership life, the hidden opportunities in fixed ops, and why process and empowering people—matter way more than job titles. Whether you’re a parts manager, aspiring director, or enthusiast for automotive innovation, this episode is packed with practical playbooks and a few hearty laughs.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysStart with Systems, Not Just PeopleEmpower at Every LevelSlow Down to Speed UpChapters00:01 – Kaylee Felio: Intro to the Parts Edge Podcast & fixed ops focus00:24 – Brian Fox: Welcome, role details, Barnes Crossing’s regional footprint01:12 – Brian Fox: How he married into auto—mission trips, long-distance, first dealership visit03:28 – Brian Fox: The “Lion King” moment, inspirational family business story04:04 – Brian Fox: First exposure was as a vendor & NADA Academy before ever working in a store06:10 – Brian Fox: Jump to used car manager, Carmigo auctions, then parts—year on the counter08:42 – Kaylee Felio, Brian Fox: The power and limitations of on-the-counter learning09:07 – Brian Fox: Discovering the lack of processes—drive for building resources and SOPs13:19 – Kaylee Felio, Brian Fox: The opportunity in parts, visibility, and Google Drive14:41 – Kaylee Felio: Tech talk—software, focus, and the limits of current parts tools15:51 – Brian Fox: Once set up, parts can flow—automation, AI’s potential for accounting17:19 – Kaylee Felio: AI in shopping, robots delivering parts, and future trends20:00 – Kaylee Felio, Brian Fox: Brian’s background before auto—philosophy, missionary work, detail training21:17 – Brian Fox: Applying “min-max” efficiency mindset, gaming concepts to fixed ops25:13 – Kaylee Felio, Brian Fox: Quirks, languages, wrestling, and family dynamics in the business26:59 – Kaylee Felio, Brian Fox: What’s next for 2026—system over hustle and the future potential in fixed ops29:14 – Kaylee Felio: Wrap-up and thanksKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

Today, Kaylee Felio sits down with DMS and inventory management expert Chuck Hartle to bust the top myths surrounding DMS setups, parts sources, pricing strategies, and obsolescence in today’s dealership environment. Chuck Hartle draws on real-world dealership experience and PartsEdge’s hands-on work with dealers, uncovering smarter ways to use technology to turn inventory faster, optimize pricing, and crush those old habits holding managers back. Whether you’re wrestling with DMS migrations, struggling to trust your stock orders, or tired of ever-growing obsolete inventory, this episode is packed with gritty wisdom, practical examples, and actionable advice for parts pros.You’ll learn why “more sources” isn’t just an option—it’s essential; how a smarter source setup gives you control over pricing and replenishment; and how to avoid the costly traps that drain department profits. No sugarcoating, just hard-earned lessons and real solutions, delivered with Kaylee Felio’s energy and Chuck Hartle’s battle-tested know-how.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysBreak Out Your SourcesProactively Manage ObsolescenceLeverage Your DMS—Don’t Let It Limit YouChapters00:00 – Why dealerships need more than a couple sources01:20 – Common myths: “Manufacturer controls my inventory”02:34 – How multiple sources enable better pricing and inventory management03:51 – How many sources can a parts manager realistically manage?05:12 – Breaking out sources for accessories, menu items, and captive maintenance07:32 – The “milk and canned asparagus” inventory analogy08:18 – When DMS setups fail—and how granular sources help10:11 – Tuning phasing criteria and days supply for profit13:03 – How to set day supply based on part movement15:05 – Isolating accessories and tires for smarter stock and returns16:33 – Trends and realities in manufacturer pricing18:53 – Gross profit margins and the impact of diminishing discounts21:04 – The truth about obsolescence and how to really control it25:45 – Why writing obsolete parts down to a penny is a bad idea27:10 – What’s an acceptable level of write-offs and obsolescence?29:02 – The power of tracking and controlling special order parts30:02 – Market realities: Today’s “normal” for dealership obsolescence ratesKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

When dealer principal Joe Shaker of Shaker Auto Group started digging into customer feedback, he uncovered a hard truth: even loyal, satisfied customers still felt uncertainty about what was happening behind the service doors. That insight sparked the creation of TruVideo, now one of the most widely used communication platforms in automotive.In this episode, Joe walks through the journey — the early “aha” moments, the data that changed everything, the role of AI, and how video has redefined transparency in the modern dealership. He and Kaylee break down why doubt persists, how clear communication transforms revenue and retention, and what dealers can do right now to close trust gaps and elevate the customer experience.If you’re ready to build real transparency, automate stronger processes, and modernize how your parts and service teams communicate, this episode is your roadmap.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysTrust needs real action, not buzzwords.Video boosts approvals, sales, and confidence.Use AI to monitor, standardize, and reveal revenue.Chapters00:01 – Kaylee Felio introduces Joe Shaker, the story behind TRU Video and why trust matters02:47 – Joe Shaker shares how customer doubt led to video innovation04:38 – Video’s explosive adoption: Over 24 million media files a month reaching millions of customers06:31 – Beyond buzzwords: Why transparency must be actionable07:32 – The #1 driver of customer experience: Communication quality09:03 – Rethinking declined repairs—fixing the root cause, not chasing after-sales10:05 – Data reveals 34% of videos are shared, changing decision-making dynamics13:08 – Impact of technician narrative: Understanding builds trust17:03 – Using AI to monitor video content, process compliance, and reveal hidden parts sales19:16 – The filter story: Showing means selling, unlocking millions in untapped revenue22:20 – Inspect what you expect—process consistency as the heart of dealership growth25:06 – Meeting customers with video where they are, future tech innovations in AR and messaging34:58 – Importance of service records, transparency, and maintaining customer safety36:14 – How Shaker balances multiple businesses, people, and processes40:29 – Looking 5-10 years ahead: Glasses, rich messaging, and AI-powered concierge44:38 – Real-world examples of shop scheduling improvements with messaging agents47:34 – Final thoughts: Upgrading communication, empowering teams, CES-style innovation at NADAKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comJoe ShakerWebsite: https://truvideo.com/about-truvideo/

Are you a Seasoned Optimizer, Overloaded Operator, Turnaround Artist, or Parts Protégé? In this episode, Kaylee Felio breaks down the brand-new Parts Manager Profile Quiz from PartsEdge—a game-changing tool designed to help parts managers and dealership leaders unlock greater performance, clarity, and team connection.With over 60 responses already, this quiz isn’t just about having some holiday fun (though it’s perfect timing), but about digging deep into how you really lead your inventory—your natural strengths, those sneaky friction points, and what opportunities might be within reach if you get the right support.Kaylee Felio walks you through the four distinct parts manager types, real stories from the case study report, and how the results can spark powerful conversations and growth whether you’re in the hot seat or leading the team. Stay until the end for actionable tips and a nudge to take the quiz yourself!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗https://www.partsedge.com--------------------------------------------Takeaways1. Your type reveals strengths.2. Support shapes success.3. Tools sharpen leadership.Chapters00:01 - Kaylee Felio introduces the PartsEdge Podcast and launches the Parts Manager Profile Quiz00:41 - Why the quiz matters and what you’ll discover about your leadership style01:07 - The Four Types Explained: Seasoned Optimizer, Overloaded Operator, Turnaround Artist, Parts Protégé02:41 - Strengths and watch-outs for each manager type04:15 - Real examples, case study report details, and learning from others05:57 - Using the quiz for leadership, not labels—sparking key team conversations06:31 - How PartsEdge supports every manager type for better inventory performance07:08 - Kaylee Felio’s challenge: Take the quiz and share your results for 2026 goal settingWebsite: https://www.partsedge.com/profilequizKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

In today’s conversation, Kaylee Felio welcomes her longtime automotive industry friend Ansley Williams to explore the realities of launching a consulting business in the fixed ops space. From overcoming skepticism to building technology solutions for dealership service departments, Ansley shares the lessons learned from navigating her unique path in automotive—and why embracing authenticity (and a little “sprinkles and glitter” energy) is crucial for long-term success.Hear how a career spent “in the trenches” led Ansley to develop actionable tools for dealerships, and why transparency, grit, and data-driven insights matter in a sector often resistant to outside help. Plus: reflections on raising strong daughters, surviving mom-life chaos, and what it really means to challenge the status quo in a male-dominated field.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysAuthenticity and resilience matterData is power—if it’s accessibleSupport your peopleChapters00:00 Supportive Connections Amid Challenges05:29 "Improving Dealership Communication Strategies"07:43 Building Trust as a Consultant10:38 Leadership Impact and Performance Trends15:31 "Rebuilding with Passion and Purpose"16:42 Daughter Inspired by Sales Career22:00 "Work Ethic and Planning Success"23:01 Proud of Her Path27:11 "Facing Struggles, Taking Risks"29:09 "Thoughtful Questioning and Caution"32:39 "Consultant Offering Proven Strategies"35:18 "Grateful for Meaningful Partnerships"38:51 "Excited for Your Journey"Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comAnsley WilliamsLinkedIn: https://www.linkedin.com/in/ansleywilliams/Website: https://pacesetterdealerservices.com/

In this episode, Kaylee Felio chats with MK Valley—CEO and cofounder of SparkServ—about the urgent need for innovation in fixed ops. Together, they unpack why dealerships lag behind other industries in customer experience, and how outdated reliance on phone calls and siloed data stifles growth, profits, and customer loyalty.MK Valley draws from her deep roots in tech and in automotive, recounting her mission to bridge gaps between service, parts, and technology. She shares her journey launching SparkServ—a one-stop solution that proactively connects with customers, improves team efficiency, and empowers dealerships to win back market share.From self-serve scheduling to AI-driven inventory management, Kaylee Felio and MK Valley reveal practical steps any dealership can take to move beyond bandaid fixes and build a resilient, growth-focused fixed ops department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysIntegrate service and partsUse AI to improve decisionsEngage customers proactivelyChapters00:00 Automotive Scheduling: Fixing Consumer Needs03:35 "Convenience Over Loyalty Trends"06:58 Service Advisors' Limited Empowerment11:55 "Creating Spark: Solving BDC Chaos"16:20 "Boosting Profit in Auto Deals"18:55 "Incredible Automotive Industry Insights"21:38 "Conviction and Curiosity"25:32 "AI, Efficiency, and Stagnation"28:27 Service Delays Impact Customer Experience31:25 Unified Fixed Ops StrategyConnect with Mk ValleyLinkedIn: https://www.linkedin.com/in/mckennavalleyWebsite: https://www.sparkserv.com/Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

A special FixedOps Roundtable episode, Kaylee Felio and Ted Ings sit down in Dallas, Texas at Snell Motor Company’s Jaguar Land Rover dealership with parts managers Shawn Cauthen, Romeo Chariez, and Zach Carter. The team shares practical wisdom on leveraging technology to streamline dealership parts operations, highlighting how PartsEdge optimizes workflows, reduces inventory headaches, and empowers managers to focus on people and growth. Discover firsthand how effective data solutions can transform a typical day in dealership parts management, yielding greater efficiency, profitability, and stronger teams.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysLeverage technology and expert supportMinimize obsolescence and cut inventory costsInvest freed-up time in coaching and leading your teamChapters00:00 "PartsEdge Simplifies Parts Management"03:28 Optimizing Inventory Through Data Tools08:07 "Streamlining Parts Return Process"09:53 Fixed Ops Dealer RecognitionKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

In this value-packed conversation, host Kaylee Felio sits down with industry expert Chuck Hartle to crack open some of the most overlooked costs of running a dealership parts department. From the hidden impact of idle inventory to the real-world strategies for beating manufacturer compliance traps, Chuck shares proven methods for turning your parts department into a lean, profit-driving machine.If you’re a parts manager, fixed ops director, or dealer principal eager to fix your inventory foundation, you’ll walk away with actionable tips to minimize obsolescence, dial in your productive inventory, and get everyone—from staff to body shop managers—rowing in the same direction.Kaylee and Chuck use real calculations, candid examples, and a bit of gritty optimism to show how small adjustments in turns, holding costs, and compliance can result in BIG savings, improved customer satisfaction, and higher dealership profitability.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------Takeaways1. Focus on productive inventory2. Monitor holding costs & turns3. Compliance strategy mattersChapters00:00 Optimizing Inventory ROI05:50 Optimizing Parts Compliance Strategies07:27 "Profit Margins & Holding Costs"12:42 Collision Industry Risks Analysis13:49 Hidden Value in Wholesale Operations17:01 "Collision Profit Analysis Challenges"20:28 Optimize Inventory for ROI BoostKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

In this special PartsEdge Podcast crossover episode with the FixedOps Roundtable, Kaylee dives deep into why parts managers deserve a bigger spotlight, how dealership leadership can foster real change, and what’s next for the evolution of fixed operations.Learn firsthand how PartsEdge continues to support both seasoned and brand-new parts managers—providing education, empowerment, and the right tools to help dealerships get the most out of their inventory. Kaylee and Ted also reflect on partnership stories (including Snell’s), challenges faced by parts departments, and the importance of having parts leaders join the conversation at every level.Whether you’re a fixed ops veteran or just starting out, this episode is packed with actionable insights on how to run smarter, build culture, and drive dealership success through the parts department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysEmpowering parts managers with education and resources drives whole-dealership success.Bringing parts leaders into key conversations fosters culture change and operational growth.Both seasoned and new parts managers benefit from ongoing support and smart inventory strategies.Chapters00:00 – Kaylee Felio introduces the PartsEdge Podcast and its mission. 00:25 – Ted Ings welcomes Kaylee live from Snell Motor Company in Dallas. 01:09 – Kaylee explains the PartsEdge philosophy: education and support for parts managers. 02:21 – The importance of spotlighting the people in parts, not just service. 03:17 – How the Snell/PartsEdge relationship began and the value of long-term support. 03:57 – The range and growth of parts managers in today’s dealerships. 04:31 – Parts inventory as a core investment and the case for strong management. 04:59 – Kaylee shares her vision, career path, and excitement for the future of PartsEdge. 05:39 – Ted and Kaylee wrap up with thoughts on industry evolution and ongoing innovation.Kaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

In this episode, Kaylee Felio welcomes John Traver of Traver Connect to discuss what “broken” looks like in automotive fixed ops—and more importantly, how leaders and teams can drive sustainable change. John shares frameworks from sports icons, legendary business thinkers like Peter Drucker, and dealership trailblazers such as Ed Roberts to highlight the power of questioning, mission clarity, and process improvement.Tune in for real-world strategies to strengthen your parts and service department—whether it’s redefining your mission, zeroing in on your “primary customer,” or getting honest about what’s not working. As John puts it, “When you get your mission right, you have an unfair advantage.”This episode is packed with actionable insights for parts managers, service leaders, and anyone passionate about moving the dealership world forward.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysStart by asking “What’s broke?”Define your mission—the simpler, the better.Document and improve your core processes.Chapters00:00 "Slowing Down to Go Fast"04:12 "Mission Before Plan in Business"09:50 "Patience in Product Development"11:58 Understanding Automotive Secondary Customers16:13 Streamlining Appointment Scheduling19:13 Ed Roberts: Solving Technician Shortage22:40 Relentless Improvement Competitors23:32 Embracing Growth and Improvement26:38 Improving Process EfficiencyKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

In today’s episode, Kaylee Felio is joined by auto industry leaders Joel Gray and Sheila Pogue for a deep dive into what it takes to build, scale, and energize one of the nation’s most successful wholesale parts operations. Joel shares the story behind managing $9.3M in Ford parts inventory across three locations and a dynamic team of nearly 100 employees. Discover how integrity, creative marketing, and empowering your people can transform a parts department from the inside out.From battling manufacturer pushback and rethinking inventory management to leveraging digital marketing and creating a culture that employees love, Joel unpacks the leadership lessons and operational strategies that set his dealership apart. Sheila jumps in on what it takes to build meaningful digital presence for wholesale and spotlights how human connection – inside and outside your operation – drives business forward.If you want to reimagine your department, empower your team, and tap into new growth, this episode is packed with actionable insights, laughter, and some four-legged support along the way.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysLead With IntegrityEmpower and Equip Your PeopleInvest in Marketing and RelationshipsChapters00:00 "Honest Operations Foster Respect"03:13 33-Year Automotive Career Journey06:36 Insurance-Driven Auto Collision Changes10:08 Positive Reinforcement Boosts Performance13:23 Team Leadership and Connection Strategies18:01 Open-Door Training Approach21:26 "Enjoying Workplace Connections"24:33 Custom Software Enhances Store Operations29:11 Dedicated On-Road Sales Team30:35 Personal Touch Boosts Customer Relations34:16 Employee Retention Strategies37:25 "Importance of Preparedness and Inquiry"40:18 Incremental Business Expansion44:56 Learning Ford's Ordering System Quirks46:13 Embracing Change and LearningKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

Kaylee Felio sits down with Steve Fishel, Parts Manager at Titus-Will Toyota in Tacoma, WA, for a deep-dive into the evolving world of dealership parts departments. With nearly four decades in the business—most of it with the Toyota brand—Steve shares his journey from his early days after the Air Force to leading inventory parts operations through massive industry and technology shifts.In this episode, Steve discusses the importance of adapting to change, embracing new inventory management tools, and building trust in both technology and your team. He explains the transformative impact of expanding from a handful of inventory “sources” to a data-driven, multi-source approach—saving time, money, and stress, while dramatically improving efficiency, stock order review, and returns.Steve also opens up about the realities of department culture, why collaboration with service and sales teams is vital, and how embracing outside expertise (like PartsEdge) brought fresh energy and measurable results to his operation.Whether you’re a seasoned parts manager or new to dealership operations, Steve’s story offers actionable insights on thriving amidst change and unlocking the full potential of your parts department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysLeverage Technology & DataTrust the SystemCollaboration Drives ResultChapters00:00 "Toyota Enthusiasm in Diverse Dealership"05:27 Adapting to Changing Car Parts08:45 Optimizing Inventory through Dynamic Coding10:40 "Outsourcing Tech: A Game Changer"14:11 Optimizing Inventory for Efficiency18:20 Streamlined Stock Ordering Process20:09 Trusting Chuck's System24:44 "Teamwork and Management Alignment"28:10 Reflecting on Self and Progress32:41 Inventory Management Efficiency Boost35:14 "Highlighting Parts Pros"Kaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

Today, Kaylee Felio interviews Sheila Pogue, who shares her journey from working in restaurants to becoming a parts manager and eventually transitioning to a vendor role at Dealer OMG. Together, they take on one of the industry’s big conversations: why fixed ops is treated like the “redheaded stepchild” of dealerships, and how better marketing, internal buy-in, and creative partnerships can help change that. Sheila draws on her deep boots-on-the-ground experience to share practical strategies for getting buy-in from decision-makers, why being vendor-savvy pays off, and the overlooked potential of accessories and wholesale parts.If you’re looking for real talk and actionable ideas to empower your parts team—and maybe a laugh or two about dealership life—this episode delivers. Whether you’re on the counter, in the GM’s chair, or working to support the automotive world, Kaylee and Sheila’s conversation will remind you why the parts department is really the flywheel that keeps the dealership engine running.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysFixed ops drives dealership success.Customer service is a key focus.There are many opportunities within fixed ops that dealerships often miss.Chapters00:00 Mentorship and Success in Dealership03:35 Transitioning to Remote Work07:19 Strategizing Dealer Operations Relationships11:14 Meta Founder Recalls Early Recruitment13:48 Passion for Automotive Client Support18:00 "Unique Store Branding Focus"19:41 Maintaining Customer Engagement in Auto Sales24:36 Boosting Service Revenue Strategies26:44 "Maximize Budget with Petty Card"30:35 Dealership Leadership and Inventory Changes35:17 PartsEdge: Streamlining Parts Management36:45 "Direct Approach to Self-Solutions"42:06 NCM Bender 20 Group Overview42:59 Vetted Vendor Association's Impact

Kaylee Felio sits down with Christian Lafferty and Cliff Honeycutt from the Chris Collins Group—industry thought leaders, coaches, and co-hosts of the Parts Hold Podcast. Kaylee, Christian, and Cliff dive deep into the evolving dynamics of dealership fixed operations, uncovering what makes parts managers uniquely equipped for leadership, how to break down dealership silos, and why embracing new sales channels like Amazon is a must for forward-thinking auto dealerships.Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fixed operations. Blending industry insights with personal stories, offering a well-rounded look at today’s automotive world and the exciting opportunities ahead.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------Takeaways1. Parts managers: the unsung heroes driving dealership success2. Strong parts–service teamwork boosts performance3. Parts departments hold untapped sales potentialChapters00:00 Introduction and Podcast Overview01:41 Meet the Hosts: Christian and Cliff03:29 The Importance of Parts Managers06:29 Bridging the Gap: Parts and Service Collaboration11:12 Understanding the Parts Department's Role14:33 Positive Trends in the Industry19:58 Parenting and Management: Similarities Explored24:07 Opportunities in the Automotive Industry26:10 Wrestling Memories and Industry Insights28:14 Amazon's Impact on the Automotive Industry31:57 The Evolution of Customer Experience34:02 Fixed Operations: A Growing Focus38:51 Creating Raving Fans and Generational Value41:14 Fun Questions and Hidden TalentsLike what you hear? Review the show for us: https://ratethispodcast.com/ratethepartsedgepodcastKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com

Jim Oliveri, Parts Director at West Herr Auto Group. With 31 years at the 75-year-old company, he promotes empowerment, operational excellence, and profitability through logistics, people, and metrics. Jim mentors leaders, drives performance via structure and wholesale strategies, and prioritizes local ownership and customer satisfaction. He balances financial success with employee well-being, cherishing their career growth.Jim Oliveri discusses his automotive industry experience, focusing on parts operations, dealership challenges, customer service, inventory management, and fixed operations opportunities. He offers advice for new leaders, emphasizing collaboration and learning. The conversation ends with insights into the evolving automotive industry.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysDealership success hinges on often-overlooked parts operations.Customer service is a key focus.There are many opportunities within fixed ops that dealerships often miss.Chapters:00:00 Unexpected Career in Park Services05:56 Automotive Repair Challenges Today06:32 Supply Chain Challenges in Snowbelt10:54 "Monthly Internal Inventory Audits"12:57 Fred Beans: Different Warehouse System16:22 "Maximize Profit Within Your Business"21:54 Lifetime Lessons on Friendship & Growth25:18 Challenging Year but Staying Strong25:44 Leases Returning in BuffaloKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com