The PartsEdge Podcast

Chuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in the parts and service sector. Chuck Hartle shares valuable insights into inventory control, pricing strategies, and the challenges faced by parts managers in today's competitive market. Chuck Hartle emphasizes the importance of understanding the rules and policies set by manufacturers. While dealerships play a crucial role in holding inventory and meeting compliance, manufacturers often control the inventory and hold dealers accountable for carrying it. However, Chuck encourages dealerships to be efficient and not solely rely on manufacturers, ensuring their bottom line is protected and expenses are effectively passed on to customers. Another significant aspect Chuck Hartle touches upon is the need for effective inventory management and accurate record-keeping. Being organized not only helps in providing excellent customer service but also maximizes profits and reduces holding costs. Chuck's favorite stress relief activity is organizing and straightening inventory, a testament to his dedication and expertise in this field. Furthermore, Chuck advises parts managers to pay attention to special orders and maintain good communication with customers. By focusing on controlling special orders and identifying wholesale clients who frequently return parts, dealerships can achieve success in parts management. Additionally, pricing adjustments, especially on wholesale items, can help increase gross profit figures, allowing dealerships to navigate the increasing costs of doing business. Join Kaylee and Chuck as they delve into the intricacies of parts management, pricing strategies, and the importance of efficient inventory control. This episode is packed with practical advice and real-life experiences that will benefit anyone in the automotive parts industry. Takeaways Understand the rules and policies. Control special orders and communicate effectively. Make pricing adjustments and increase gross profit figures. Quote “Know the rules based on your manufacturer. Know them in-depth." -Chuck Hartle Connect Chuck Hartle LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14 Website: www.partsedge.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com

Meet James Holloway, After Sales Business Development with Swickard Auto Group. James brings over 35 years of parts automotive experience. He has coached and mentored hundreds of Dealerships with business development, eCommerce sales platforms, best practices , wholesale growth strategies and value proposition. In this episode we discuss what Dealerships be should focusing on, in their PARTS DEPARTMENTS. Get to know Mr. Holloway as we get into the details of inventory management and creating culture to be a great leader.

I had the opportunity to meet with Kate Beirowski, Sales Director of Wrenchway. Her story and how she got into auto is absolutely amazing!! She shines bright in her mission to solve the technician shortage. Kate is an all around great person and inspires many of us to make a difference in the auto business. We get into topics like women in automotive, who inspires her and what Dealerships can change to attract technicians. You won’t want to miss this one!!

I’m so excited to announce my first episode of The Parts Girl podcast is with Russ Mann of Salt Automotive!! I can’t express how kind and humble of a person he is. We discuss his journey throughout the car business. The lows and the inspiration that has led him to the limitless opportunities to impact dealerships across the country today. He is a one of a kind type of person and would urge you to listen to his story and be inspired just as I was when I got the chance to really get to know his story.

This week, Kaylee sits down with Mark Michalski, seasoned NADA Academy instructor and dealership veteran, for a no-nonsense conversation about what it really takes to thrive in today’s parts departments.Mark Michalski shares eye-opening stories from decades on the ground in dealerships across the country—digging into the challenges, opportunities, and big changes happening in auto parts management. From the realities of walking into a new department with inherited processes, to actionable advice on fill rates, training, and the future of dealership ops, you’ll walk away with real-world strategies you can use now.Whether you’re a seasoned parts manager or just stepping into the role, this episode delivers hard-earned wisdom—plus a look ahead at technology, AI, and why parts departments deserve a seat at the table. Don’t miss Mark Michalski's take on empowering employees, modernizing inventory practices, and building a network of support that drives dealership success.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysTraining and Empowerment MatterData-Driven Inventory WinsCommunity and Collaboration Are Game-ChangersChapters00:00 Automotive Dealer Training Programs04:20 "Parts Manager Training Challenges"09:00 Optimizing Parts Department Operations10:52 "Building Connections for Success"14:46 Optimizing Sales Through Data Insights17:33 "Challenges in Parts Management"21:37 "Store Individuality and Similarities"25:12 "Challenges of Vendor-Managed Inventory"26:08 "Challenges in Parts Management Training"32:39 "Collaboration Over Competition in AI"33:42 Lack of Industry Standardization36:55 Passion for Supporting StudentsKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comMark MichalskiLinkedIn: https://www.linkedin.com/in/markamichalski

Today, Resident parts expert and founder of PartsEdge, Chuck Hartle, dives deep into one of the most crucial—and often overlooked—elements of dealership parts management: pricing strategy for customer pay repair orders. Chuck Hartle shares actionable steps for evaluating, investigating, implementing, and reviewing your pricing approach, revealing how matrix pricing, menu maintenance items, and manufacturer adjustments can make or break your gross profits. Real world stories, straightforward exercises, and a dash of parts department humor make this a must-listen for anyone looking to power up their parts operation. Discover why your pricing shouldn’t be “set in stone,” how to spot hidden profit leaks, and what automotive dealerships can learn from big retail marketing. Whether you’re a parts manager, fixed ops leader, or dealership principal, you’ll come away with clear steps to unlock better ROI, customer satisfaction, and department health.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.--------------------------------------------TakeawaysRegularly review both matrix and menu pricing to ensure profit margins keep pace with manufacturer cost changes.Simple spreadsheet exercises can reveal where suggested retail falls short and which parts are dragging down gross.Pricing is never set in stone—experiment with incremental adjustments and track how they impact profit and customer response.Chapters00:00 Effective Parts Pricing Strategies06:28 Updating Your Parts Pricing Strategy07:49 "Matrix and Warranty Markup Strategy"13:19 Analyzing Manufacturer Profit Margins15:30 "BMW Pricing and Profit Margins"19:02 Escalator Categories Explained21:28 "Optimizing Pricing & Overrides"26:53 "Boost Gross with Small Tweaks"29:01 Optimizing Gross Profit Strategies32:37 "Service Success Through Tweaks"35:31 "Optimizing Pricing and Matrix Strategies"39:58 Optimizing Reporting & Inventory Control42:02 Monthly Meeting Reminder

In this episode, Kaylee Felio sits down with William Demaree, FixedOps Director at Tom Wood Auto Group, to dive into dealership innovation, process accountability, and real-world applications of AI, robotics, and technician development. Bill shares actionable strategies for scaling operations across 30 locations, building a culture of accountability, and leveraging technology to deliver better customer experiences and empower employees.From developing role-specific handbooks and launching tech training programs to pioneering AI-driven customer communications and video inspection platforms, Bill’s insights are a must-hear for dealership leaders and anyone wanting to drive results in fixed ops.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysDocumented Processes Drive PerformanceTech-Enabled Communication & TrainingInvest in Your Talent PipelineChapters00:00 FixedOps Banquet and Strategy Shift04:30 Service Standards and Accountability06:55 FixedOps Marketing and Sales Plan10:44 "PartsEdge Certification and Training Opportunities"15:03 "AI Transforming Business Operations"18:21 Customer Alerts via NPS Dashboard21:20 Improving Industry Operations Over Time25:42 "Frustration Over Reporting Issues"28:41 "Snapshot to Process Breakdown"32:44 UVI Systems Boost Sales Success35:58 Building Future Through Education37:52 Tool Trucks Disrupting Auto ShopsKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comWilliam DemareeLinkedIn: https://www.linkedin.com/in/williamdemaree

In this episode, host Kaylee Felio reconnects with Austin Conroy, also known across social media as “Dealer Plate Guy.” Over the past two years, Austin Conroy has skyrocketed from fixed ops director at Rohrman Automotive Group to also an industry influencer with hundreds of thousands of followers across Instagram, TikTok, and YouTube.Kaylee and Austin dive into the journey behind his viral dealership sketches, how he balances creativity and accuracy to keep both the automotive pros and customers laughing— and learning——and why authenticity is still the golden rule of building an engaged community. The conversation spotlights how Austin Conroy’s brand of comedy helps bridge connections, boost recruiting, and even drive industrychange.You’ll also hear stories that go beyond the showroom: wrangling viral fame at the grocery store, lessons in time management, how beekeeping and dealership life unexpectedly intertwine, and the importance of embracing new platforms and opportunities (including landing brand deals and inspiring others to jump into content).If you’re in the dealership world (or ever thought about picking up your phone to record a skit), this candid convo will ignite your creativity—and give you permission to laugh at the quirks we all know and love.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysAuthenticity WinsContent Drives OpportunityComedy = Culture ChangeChapters00:00 "Awkward Encounters and a Solution"03:54 Inspiring Through Relatable Content08:55 "Finding Creativity Through Skits"11:51 "Finding Your Social Media Voice"15:22 "Content Views vs. Conversions"19:08 "Training: The Wrong Way Example"20:35 Grateful for Supportive Auto Group22:42 Managing Content and Time Efficiently28:32 "Side Hustle for Starbucks"31:48 "Less Attention for Fourth Child"32:29 Beekeeping Inspired by Coworkers36:04 Passionate About the Car Business39:41 Editing and Filming Dynamics42:10 "Social Media Insights Podcast"Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comAustin Conroy:LinkedIn: https://www.linkedin.com/in/austin-conroy-05b4795a/Website: https://tr.ee/wBoxDaNHpE

Sarah Ciociola shares her journey from agency novice to auto industry leader, how search is shifting from sales-focused to discovery-based, and why building trust through relevant, educational content is now the key to winning quality customers. The conversation also covers advanced strategies like profile-based marketing, the surprising value of call ads for fixed ops, and why automation and AI are the force multipliers dealers can’t ignore.Whether you’re in fixed ops, sales leadership, or dealership marketing, this episode is packed with actionable takeaways for elevating your store’s digital game and seizing success as search and customer journeys keep evolving.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysFocus on building trust and educating with relevant content aligned to the customer journey, rather than prioritizing quick lead generation.Get personal—use profile marketing, automation, and customer data to target specific customer personas instead of blanket messaging.Stay consistent—digital marketing success comes from playing the long game, tracking real engagement, and maintaining steady investment (even when leads temporarily dip).Chapters00:00 – Kaylee Felio introduces Sarah Ciociola and opens the conversation about change in automotive marketing01:16 – Sarah Ciociola shares her journey at PCG Digital and falling in love with auto02:35 – Discussion on how search now focuses on education and discovery, not just direct sales04:21 – Why 120+ digital touchpoints matter in the customer journey05:31 – The rise of “profile marketing” and personalized campaigns for different lifestyle segments07:14 – How dealers can (and should) leverage in-house influencers and employee-generated content10:05 – Lifecycle marketing—serving the right message at the right stage, not just aiming for instant leads13:00 – Advanced measurement: Using Automotive Standards Council event tracking and Meta call ads in fixed ops16:07 – Shifting metrics: Measuring digital retail engagement, not just form fills19:59 – Budgeting for digital: When to pull back, when to invest, and why benchmarks don’t always work23:21 – The future: Why automation and AI are essential for scaling modern dealership marketing26:20 – Who should own digital marketing in the dealership? The rise of marketing managers and creative teams28:24 – Wrap-up: The pace of change, shiny object syndrome, and why the most innovative dealers will winKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comSarah CiociolaLinkedIn: https://www.linkedin.com/in/sarahciociola/Website: www.pcgdigital.com

On this episode, Kaylee Felio sits down with industry expert Chuck Hartle to break down the nitty-gritty of parts pricing, inventory sources, and the real value of creative problem-solving at the dealership. From the pitfalls of averaging pricing strategies to why a granular approach to source setup empowers flexibility and innovation, this conversation covers actionable best practices that help parts managers turn inventory faster and unlock growth. Hear real-world stories and insights about bonus structures, collaboration between departments, and the transformative power of dealer communication. If you want to elevate your parts department, this episode is a must-listen!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysConsistent menu pricing for high-volume items simplifies sales and protects gross profit.Setting up granular sources in your DMS boosts flexibility, creativity, and inventory control—letting your system do the heavy lifting.Cross-department bonus incentives encourage true collaboration and improved dealership health; don’t overlook how compensation drives behavior.Chapters00:00 - Kaylee Felio kicks off with the Parts Edge mission and episode intro.00:26 - Kaylee Felio asks about the pitfalls of averaging parts prices.00:33 - Chuck Hartle explains why averaging hurts margins and how menu pricing brings consistency.02:10 - Chuck Hartle discusses gross profit expectations and departmental motivations.03:18 - Kaylee Felio raises the topic of cross-department bonus structures.04:24 - Kaylee Felio and Chuck Hartle dive deep into inventory source strategies and automation.05:25 - Chuck Hartle details the benefits of granular source setup for pricing, management, and minimizing obsolescence.07:07 - The grocery store analogy for automated pricing and inventory management.08:05 - Recent manufacturer changes, source setup wins, and collaborative problem-solving stories.11:04 - Kaylee Felio highlights dealer creativity enabled by flexible source management.12:05 - Optimism for the new year and final thoughts from Chuck Hartle.Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

From Greeter to Multi-Store Service Director: Felicia Barr's candid conversation with Kaylee Felio is a masterclass in how to grow a thriving career and resilient team in automotive fixed ops—from humble beginnings on the service lane to overseeing three stores and a commercial building. Hear how Felicia navigates dealership culture, time management, and community impact, and why creating your own pipeline of talent is the future of our industry. If you’re looking for inspiration on staying teachable, building genuine relationships, and fostering growth opportunities in your dealership (and beyond), this episode is packed with actionable insights.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysRemain TeachableBuild Your Own Talent PipelineRelationships Drive ResultsChapters00:00 – Kaylee Felio introduces Felicia Barr, highlighting her unique career trajectory00:32 – Felicia Barr shares starting as a greeter, her surprise at dealership career diversity03:05 – Falling in love with customer relationships and learning the ropes06:07 – Transitioning from single-store manager to overseeing multiple locations—managing fear, self-doubt, and adapting approaches10:11 – How working side-by-side with staff proved her credibility and built trust12:06 – Opening a commercial building: pressure, time management, and family support13:26 – Community involvement, charity events, and teaching kids about hard work18:12 – Turning to local tech schools for co-op partners after technician shortages19:27 – Success stories from co-op hires: building skills and long-term loyalty22:52 – Advocating for sending managers to 20 groups, guilds, and learning from peers24:02 – Breaking down barriers between service, parts, and sales through empathy and teamwork29:03 – Mistake management: fixing processes together instead of pointing fingers32:02 – Felicia Barr shares NAADA speaking plans and excitement for industry networkingKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

In this episode, Kaylee Felio sits down with Gretchen Seidel of NADA for an energetic, insightful conversation covering everything from personal passion for cars, overcoming industry challenges, building meaningful connections, to the mechanics of successful networking.Kaylee and Gretchen discuss the importance of owning your story, women’s leadership, leveraging your circle, and why fixed ops is finally taking center stage in dealerships. Discover how to elevate your career, boost your confidence, and empower the next generation—plus, get an inside look at the Women Driving Vehicle Retail Event at NADA.You’ll also get fun stories about classic cars, organizing obsessions, and using Lego builds to encourage the next wave of automotive techs.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysLeverage Your InfluenceAsk Bold Questions, Start Real ConversationsChampion Fixed Ops VisibilityChapters00:01 – Kaylee Felio kicks off with the Parts Edge mission and intro.00:37 – Gretchen Seidel discusses her career evolution, influence, and “dream job” at NADA.03:36 – The ripple effects of impact, mentoring, and expanding your influence.06:46 – Networking, supporting other women, and why asking for help is powerful.10:07 – Building genuine relationships: why deeper conversations spark growth and connection.14:01 – Social media, “vanity metrics,” and authentic engagement in the automotive world.16:16 – Music, motivation, and event-planning for the Women Driving Vehicle Retail Event.18:16 – The rise of fixed ops, customer retention, and why dealerships should focus on the service drive.20:40 – Gretchen Seidel’s hands-on dealership and OEM experience, and how it drives real impact.22:47 – Innovative networking at NADA, inclusivity, and meaningful connections.24:02 – Spotlight on keynote speakers and the importance of women’s hard work.26:24 – Media, best practices, and why fixed ops is finally getting its due.28:59 – The “Beast” story: dealership service, IRFs, and empathy for the customer.31:57 – Being a true car lover—stories about dream cars, engines, and heritage.41:55 – The power of nerdiness: Legos, organization, and creative ways to inspire future techs.47:47 – Closing thoughts and a call to action: connect, register, and keep driving change.Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

In this episode, Kaylee Felio is joined by seasoned Fixed Ops leader Kyle Morisette, who shares his 20+ year journey through the dealership world and his transition into tech leadership at Tech Wall. Kyle opens up about his passion for building customer relationships, driving genuine results for service and parts departments, and how stepping onto the "vendor side" is more about partnership than sales.Kyle reveals why customized technology, created by fixed ops professionals for fixed ops professionals, is changing the game in dealership operations—from scheduling to seamless integration across parts, service, mobile operations, and even payments. If you want the inside scoop on how process-driven innovation, empathy, and real-world dealership experience come together to solve everyday dealership problems, this is the episode for you.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysPartner, don’t just pitchCustomization is keyEmpathy and continuity matterChapters00:00 — Kaylee Felio welcomes Kyle Morisette, highlights his two decades in fixed ops02:34 — Kyle’s journey: From enterprise rental to service advisor to dealership leadership04:00 — Why personal relationships and transparency keep people in the industry05:38 — Transitioning from dealership to tech—overcoming the “vendor side” stigma07:06 — The limits of dealership “bubbles” and lessons learned serving multiple stores08:07 — Tech Wall origins: Real dealership needs, real tech solutions09:59 — What makes Tech Wall’s scheduling and parts platform different11:43 — Seamless DMS integration and adaptability for all kinds of dealerships13:56 — Leveraging AI for parts departments—finally, technology for the people who need it most16:26 — How Tech Wall helps bridge the parts-availability and scheduling gap18:07 — Built by fixed ops, for fixed ops—why team culture matters21:34 — Partnership beyond the sale: support, accountability, and change management24:30 — Realities of shifting from dealership to vendor life and building new habits26:14 — Authenticity and relationship-first selling for tech partners28:29 — Building for growth: Supporting more stores without sacrificing service30:18 — Looking ahead to 2026: Growth, expansion, and a renewed sense of energyKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelio

On this episode, Kaylee Felio sits down with Brian Fox, Director of Parts Operations at Barnes Crossing Auto Group a 16-location powerhouse serving the South. Brian Fox gets candid about his unique journey into automotive, from missionary work in Croatia to entering the car business through marriage (literally). Together, they break down the realities of dealership life, the hidden opportunities in fixed ops, and why process and empowering people—matter way more than job titles. Whether you’re a parts manager, aspiring director, or enthusiast for automotive innovation, this episode is packed with practical playbooks and a few hearty laughs.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysStart with Systems, Not Just PeopleEmpower at Every LevelSlow Down to Speed UpChapters00:01 – Kaylee Felio: Intro to the Parts Edge Podcast & fixed ops focus00:24 – Brian Fox: Welcome, role details, Barnes Crossing’s regional footprint01:12 – Brian Fox: How he married into auto—mission trips, long-distance, first dealership visit03:28 – Brian Fox: The “Lion King” moment, inspirational family business story04:04 – Brian Fox: First exposure was as a vendor & NADA Academy before ever working in a store06:10 – Brian Fox: Jump to used car manager, Carmigo auctions, then parts—year on the counter08:42 – Kaylee Felio, Brian Fox: The power and limitations of on-the-counter learning09:07 – Brian Fox: Discovering the lack of processes—drive for building resources and SOPs13:19 – Kaylee Felio, Brian Fox: The opportunity in parts, visibility, and Google Drive14:41 – Kaylee Felio: Tech talk—software, focus, and the limits of current parts tools15:51 – Brian Fox: Once set up, parts can flow—automation, AI’s potential for accounting17:19 – Kaylee Felio: AI in shopping, robots delivering parts, and future trends20:00 – Kaylee Felio, Brian Fox: Brian’s background before auto—philosophy, missionary work, detail training21:17 – Brian Fox: Applying “min-max” efficiency mindset, gaming concepts to fixed ops25:13 – Kaylee Felio, Brian Fox: Quirks, languages, wrestling, and family dynamics in the business26:59 – Kaylee Felio, Brian Fox: What’s next for 2026—system over hustle and the future potential in fixed ops29:14 – Kaylee Felio: Wrap-up and thanksKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

Today, Kaylee Felio sits down with DMS and inventory management expert Chuck Hartle to bust the top myths surrounding DMS setups, parts sources, pricing strategies, and obsolescence in today’s dealership environment. Chuck Hartle draws on real-world dealership experience and PartsEdge’s hands-on work with dealers, uncovering smarter ways to use technology to turn inventory faster, optimize pricing, and crush those old habits holding managers back. Whether you’re wrestling with DMS migrations, struggling to trust your stock orders, or tired of ever-growing obsolete inventory, this episode is packed with gritty wisdom, practical examples, and actionable advice for parts pros.You’ll learn why “more sources” isn’t just an option—it’s essential; how a smarter source setup gives you control over pricing and replenishment; and how to avoid the costly traps that drain department profits. No sugarcoating, just hard-earned lessons and real solutions, delivered with Kaylee Felio’s energy and Chuck Hartle’s battle-tested know-how.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysBreak Out Your SourcesProactively Manage ObsolescenceLeverage Your DMS—Don’t Let It Limit YouChapters00:00 – Why dealerships need more than a couple sources01:20 – Common myths: “Manufacturer controls my inventory”02:34 – How multiple sources enable better pricing and inventory management03:51 – How many sources can a parts manager realistically manage?05:12 – Breaking out sources for accessories, menu items, and captive maintenance07:32 – The “milk and canned asparagus” inventory analogy08:18 – When DMS setups fail—and how granular sources help10:11 – Tuning phasing criteria and days supply for profit13:03 – How to set day supply based on part movement15:05 – Isolating accessories and tires for smarter stock and returns16:33 – Trends and realities in manufacturer pricing18:53 – Gross profit margins and the impact of diminishing discounts21:04 – The truth about obsolescence and how to really control it25:45 – Why writing obsolete parts down to a penny is a bad idea27:10 – What’s an acceptable level of write-offs and obsolescence?29:02 – The power of tracking and controlling special order parts30:02 – Market realities: Today’s “normal” for dealership obsolescence ratesKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

When dealer principal Joe Shaker of Shaker Auto Group started digging into customer feedback, he uncovered a hard truth: even loyal, satisfied customers still felt uncertainty about what was happening behind the service doors. That insight sparked the creation of TruVideo, now one of the most widely used communication platforms in automotive.In this episode, Joe walks through the journey — the early “aha” moments, the data that changed everything, the role of AI, and how video has redefined transparency in the modern dealership. He and Kaylee break down why doubt persists, how clear communication transforms revenue and retention, and what dealers can do right now to close trust gaps and elevate the customer experience.If you’re ready to build real transparency, automate stronger processes, and modernize how your parts and service teams communicate, this episode is your roadmap.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysTrust needs real action, not buzzwords.Video boosts approvals, sales, and confidence.Use AI to monitor, standardize, and reveal revenue.Chapters00:01 – Kaylee Felio introduces Joe Shaker, the story behind TRU Video and why trust matters02:47 – Joe Shaker shares how customer doubt led to video innovation04:38 – Video’s explosive adoption: Over 24 million media files a month reaching millions of customers06:31 – Beyond buzzwords: Why transparency must be actionable07:32 – The #1 driver of customer experience: Communication quality09:03 – Rethinking declined repairs—fixing the root cause, not chasing after-sales10:05 – Data reveals 34% of videos are shared, changing decision-making dynamics13:08 – Impact of technician narrative: Understanding builds trust17:03 – Using AI to monitor video content, process compliance, and reveal hidden parts sales19:16 – The filter story: Showing means selling, unlocking millions in untapped revenue22:20 – Inspect what you expect—process consistency as the heart of dealership growth25:06 – Meeting customers with video where they are, future tech innovations in AR and messaging34:58 – Importance of service records, transparency, and maintaining customer safety36:14 – How Shaker balances multiple businesses, people, and processes40:29 – Looking 5-10 years ahead: Glasses, rich messaging, and AI-powered concierge44:38 – Real-world examples of shop scheduling improvements with messaging agents47:34 – Final thoughts: Upgrading communication, empowering teams, CES-style innovation at NADAKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comJoe ShakerWebsite: https://truvideo.com/about-truvideo/

Are you a Seasoned Optimizer, Overloaded Operator, Turnaround Artist, or Parts Protégé? In this episode, Kaylee Felio breaks down the brand-new Parts Manager Profile Quiz from PartsEdge—a game-changing tool designed to help parts managers and dealership leaders unlock greater performance, clarity, and team connection.With over 60 responses already, this quiz isn’t just about having some holiday fun (though it’s perfect timing), but about digging deep into how you really lead your inventory—your natural strengths, those sneaky friction points, and what opportunities might be within reach if you get the right support.Kaylee Felio walks you through the four distinct parts manager types, real stories from the case study report, and how the results can spark powerful conversations and growth whether you’re in the hot seat or leading the team. Stay until the end for actionable tips and a nudge to take the quiz yourself!--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗https://www.partsedge.com--------------------------------------------Takeaways1. Your type reveals strengths.2. Support shapes success.3. Tools sharpen leadership.Chapters00:01 - Kaylee Felio introduces the PartsEdge Podcast and launches the Parts Manager Profile Quiz00:41 - Why the quiz matters and what you’ll discover about your leadership style01:07 - The Four Types Explained: Seasoned Optimizer, Overloaded Operator, Turnaround Artist, Parts Protégé02:41 - Strengths and watch-outs for each manager type04:15 - Real examples, case study report details, and learning from others05:57 - Using the quiz for leadership, not labels—sparking key team conversations06:31 - How PartsEdge supports every manager type for better inventory performance07:08 - Kaylee Felio’s challenge: Take the quiz and share your results for 2026 goal settingWebsite: https://www.partsedge.com/profilequizKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

In today’s conversation, Kaylee Felio welcomes her longtime automotive industry friend Ansley Williams to explore the realities of launching a consulting business in the fixed ops space. From overcoming skepticism to building technology solutions for dealership service departments, Ansley shares the lessons learned from navigating her unique path in automotive—and why embracing authenticity (and a little “sprinkles and glitter” energy) is crucial for long-term success.Hear how a career spent “in the trenches” led Ansley to develop actionable tools for dealerships, and why transparency, grit, and data-driven insights matter in a sector often resistant to outside help. Plus: reflections on raising strong daughters, surviving mom-life chaos, and what it really means to challenge the status quo in a male-dominated field.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysAuthenticity and resilience matterData is power—if it’s accessibleSupport your peopleChapters00:00 Supportive Connections Amid Challenges05:29 "Improving Dealership Communication Strategies"07:43 Building Trust as a Consultant10:38 Leadership Impact and Performance Trends15:31 "Rebuilding with Passion and Purpose"16:42 Daughter Inspired by Sales Career22:00 "Work Ethic and Planning Success"23:01 Proud of Her Path27:11 "Facing Struggles, Taking Risks"29:09 "Thoughtful Questioning and Caution"32:39 "Consultant Offering Proven Strategies"35:18 "Grateful for Meaningful Partnerships"38:51 "Excited for Your Journey"Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.comAnsley WilliamsLinkedIn: https://www.linkedin.com/in/ansleywilliams/Website: https://pacesetterdealerservices.com/

In this episode, Kaylee Felio chats with MK Valley—CEO and cofounder of SparkServ—about the urgent need for innovation in fixed ops. Together, they unpack why dealerships lag behind other industries in customer experience, and how outdated reliance on phone calls and siloed data stifles growth, profits, and customer loyalty.MK Valley draws from her deep roots in tech and in automotive, recounting her mission to bridge gaps between service, parts, and technology. She shares her journey launching SparkServ—a one-stop solution that proactively connects with customers, improves team efficiency, and empowers dealerships to win back market share.From self-serve scheduling to AI-driven inventory management, Kaylee Felio and MK Valley reveal practical steps any dealership can take to move beyond bandaid fixes and build a resilient, growth-focused fixed ops department.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysIntegrate service and partsUse AI to improve decisionsEngage customers proactivelyChapters00:00 Automotive Scheduling: Fixing Consumer Needs03:35 "Convenience Over Loyalty Trends"06:58 Service Advisors' Limited Empowerment11:55 "Creating Spark: Solving BDC Chaos"16:20 "Boosting Profit in Auto Deals"18:55 "Incredible Automotive Industry Insights"21:38 "Conviction and Curiosity"25:32 "AI, Efficiency, and Stagnation"28:27 Service Delays Impact Customer Experience31:25 Unified Fixed Ops StrategyConnect with Mk ValleyLinkedIn: https://www.linkedin.com/in/mckennavalleyWebsite: https://www.sparkserv.com/Kaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

A special FixedOps Roundtable episode, Kaylee Felio and Ted Ings sit down in Dallas, Texas at Snell Motor Company’s Jaguar Land Rover dealership with parts managers Shawn Cauthen, Romeo Chariez, and Zach Carter. The team shares practical wisdom on leveraging technology to streamline dealership parts operations, highlighting how PartsEdge optimizes workflows, reduces inventory headaches, and empowers managers to focus on people and growth. Discover firsthand how effective data solutions can transform a typical day in dealership parts management, yielding greater efficiency, profitability, and stronger teams.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com--------------------------------------------TakeawaysLeverage technology and expert supportMinimize obsolescence and cut inventory costsInvest freed-up time in coaching and leading your teamChapters00:00 "PartsEdge Simplifies Parts Management"03:28 Optimizing Inventory Through Data Tools08:07 "Streamlining Parts Return Process"09:53 Fixed Ops Dealer RecognitionKaylee FelioLinkedIn: https://www.linkedin.com/in/gotopartsgirlWebsite: https://www.partsedge.com