Digital Adoption Talks

Join Rick McCutcheon, a Dynamics Business Applications MVP, as he hosts an informative podcast on digital adoption strategies in the Microsoft ecosystem. With over 300,000 professionals on LinkedIn holding a job title related to digital adoption, this episode discusses relevant strategies and experiences to align businesses with the ever-evolving digital landscape. McCutcheon is accompanied by Daniel Garcia, Head of Strategic Alliances at ClickLearn, and Rathi Rao, Senior Manager at Sonata Software. They share their expert insights on the challenges and opportunities in adopting new digital tools and technologies, emphasizing the crucial importance of continuous digital adoption and modernization programs. Drawing on her experience, Rao discusses the common errors many organizations make as they adopt new technologies. She emphasizes the importance of digital vision, highlighting how it should align with broader business objectives, and not just a narrow focus on using a new product or technology. The podcast also takes a deep dive into the concept of Evergreen IT programs. This business-driven transformation strategy encourages a continuous cycle of technological review and adoption. Thereby ensuring businesses remain resilient to any changes in the market to technology. The episode concludes with reflections on the need for a holistic, value-focused approach to digital adoption, aiming to unlock an organization's full potential. Listen in to acquire essential insights for your enterprise's journey towards digital transformation and adoption.

Join in for this episode exploring the role of AI in learning platforms with Microsoft 365 MVP and LinkedIn Learning contributor Chantal Bossé. If you're questioning how AI will change expectations for instructors and content designers, this is for you! Chantal and fellow Microsoft MVP Rick McCutcheon and ClickLearn's Daniel Garcia share the latest developments in AI and learning platforms including Microsoft's CoPilot, ChatGPT, and more. With a focus and passion for Teams and PowerPoint, Chantal covers the past to the present in learning content creation and outlines what forms of content work best for which platforms –and what instructors and creators of learning content can expect with (and from) AI. Spoiler alert: Use AI as a content creation assistant and not a driver!

Transitioning to the cloud is not a one-size-fits-all solution –now is the time find out what’s best for your business. We cover the pros and cons with almost brutal honesty here. Dive deep into the complexities of digital adoption and cloud migration with Bob McAdam and our hosts. You'll find out about the value of cloud migration and we'll highlight why it may not be a one-size-fits-all solution for every business.  Listen to this episode that sheds light on the often-overlooked risks involved. The challenges of transitioning to the cloud, such as integrations and potential downtime, are explored. You'll hear about what businesses can do to navigate the complexities and achieve successful digital adoption.  

Industry experts Dian Taylor and Joachim Scheirmacher discuss the crucial role of user adoption in digital transformation projects. They explore topics such as understanding the customer's business goals, leveraging AI to enhance adoption, the evolving role of partners, and the integration of training into project design. With their valuable insights, this podcast offers listeners a comprehensive understanding of the implications of user adoption on digital transformation and provides actionable strategies for achieving successful outcomes. Whether you're a project team member or a client, this podcast is a must-listen for anyone looking to navigate the complexities of digital transformation with confidence and achieve long-term success.

Digital transformation expert Janet Robb dives into the often-overlooked human element of digital adoption. She emphasizes the importance of understanding individuals' personal journeys and motivations in driving successful digital transformation initiatives. Robb discusses the need for benchmarking success factors, addressing change fatigue, and recognizing the value of change practitioners. By prioritizing proficiency and adoption, organizations can increase the chances of achieving their digital transformation goals. This thought-provoking episode invites listeners to rethink traditional training methods and embrace ongoing learning and support in the ever-evolving digital landscape.

How is the evolution of AI transforming the way organizations operate? What should you be considering as the potential implications for digital adoption? Chris Gherardini of Turnkey Technologies gives his take and emphasizes the role of Microsoft Partners in educating customers about digital adoption and driving user adoption forward. This podcast is a must-listen for anyone interested in staying up-to-date with the latest developments in the world of technology and how it is changing the way businesses operate.

User Adoption for CRM Software Implementations according to the experts.   With industry studies reporting high failure rates of up to 63% due to low digital adoption, Ney and hosts emphasize the responsibility of Microsoft partners to provide tailored guidance and introduce tools like ClickLearn upfront to ensure successful implementation. The value of data is too high to ignore, and businesses must address the challenge of user adoption upfront to stay competitive.   The challenges and importance of user adoption in CRM software implementation are explained in this episode with the help of guest Jeff Ney, President of New Dynamic, LLC.   Tune in to learn more about digital adoption and its impact on business success.

Asif Rehmani, an expert in digital adoption and CEO of Visual SP, provides invaluable insights on enhancing employee experiences, increasing user adoption, and reducing support expenses. He and hosts Rick McCutcheon and Joachim Schiermacher delve into the challenges faced by employees with the increasing complexity of computing, and how cloud computing has not necessarily made it easier for users. Rehmani emphasizes the importance of performance support, which is training that happens in the flow of work, and the need for empathy and continuous service for user adoption. The podcast also highlights the importance of contextual micro-learning and communication systems to support digital adoption. Anyone looking to improve their digital adoption strategy needs to listen to this podcast!

Jason Gumpert, Editor of Dynamics World, discusses the need for digital adoption professionals in today's evolving technological landscape with hosts Rick McCutcheon and Joachim Schiermacher. With the transition towards better customer experiences and engagement, the importance of effective adoption strategies for digital tools cannot be understated. Gumpert explains the unique partner opportunity for providing a coherent strategy for utilizing Microsoft tools, as well as the critical role of digital adoption professionals in ensuring effective and efficient use of technology in the workplace. Listen to this insightful podcast to stay ahead in the ever-changing world of digital transformation.

Find out how digital adoption solutions help you work even smarter. Driving value and growth without increasing team size is what digital adoption solutions are all about. In this episode, Dan Madden, CRM Director at Ascensus, shares his experience with how digital adoption tools have been his key to positively supporting business growth. You'll learn about the role digital adoption plays in CRM including: What to do if you don't have adequate front end learning and development resources. How to embrace the barrier of training & automation to successfully drive online initiatives. Hint: Dan suggests starting off small and thinking big! How fully embracing training, remotely embedded within technology, allows for exponential growth of the user base. What CRM managers and partners can do to better support digital adoption in their projects.  

Content creators drive user & problem-based content creation that maximizes digital adoption. Learn how the role of content creators as shapers of digital adoption is expanding and changing.  Listen to this podcast to find out. What the role of content creators is like for digital adoption now and in the future.  Including:  Why user adoption strategies and content should go hand-in-hand    How to create content that compliments your user adoption strategy  Which kind of content keeps users engaged What partners can do better to support digital adoption with their current customers they've already deployed and in future projects.  Heidi Neuhauser (CEO Reenhanced), joins hosts Rick McCutcheon and Joachim Schiermacher. Neuhauser adds unique insight into how people not only use Dynamics CRM, but also how users embrace it or reject it and why. At her company, she specializes in building strategies to reach users based on their needs and problems. Most importantly, she emphasizes that being less technical and more business-minded is always a critical factor in communication strategy. 

What role will user group communities play in the future? And especially when we talk about the user adoption of cloud applications. Tom Doran gives his view on this in the Digital Adoption Talks podcast. With 25 years of experience working with NAV, Dynamics Business Central, and his commitment as a board member of the DUG User Group, he knows that educated and self-sufficient users are happier users - and ultimately will stick longer with the product. The user group communities can be a strong driving in this enablement.

What is most crucial when starting a digital transformation? Get insight from Microsoft FastTrack Solutions Architect (and TED Talks speaker) Rachel Profitt. She helps customers deploy their environments, get things set up and get them running–and she is sharing her insights on digital adoption for F&O here. Stick around to the end, and you’ll get her 3 most important tips for starting your digital adoption journey off right.     Psst: Profitt believes the most critical foundation for the digital transformation journey is for to customers make connections between technology and ISV solutions and then tie them to business goals. Stating plainly, “If you don't start there, you're never going to get to the end result you want.”  

Flexibility is key in digital adoption for Power Apps.   Listen to find out why flexibility in teaching and learning is taking hold.   (Spoiler alert: It’s how to ensure employees know what they're doing and not getting bad information.)  As a solution architect at Hitachi Solutions, Kylie Kiser helps clients select tools and solutions and teaches them how to use them. In short, she empowers people to deliver good apps.  According to the business solutions MVP, learning platforms should be flexible while providing different formats for learning based on different learning styles.

How are software vendors offering globally scalable training solutions that address problems with documentation and training in rapid-release cycles?   There’s a lot of new technology for people to learn. The tools are available now that support collaboration and communication. It’s possible to create and maintain everything, with minimal resources, while exponentially increasing the value for end users –according to guest Danny Garcia-Campos (VP Strategic Alliances, ClickLearn). He explains how to set up the foundation to transcend a transactional experience and form a collaborative revenue-plus model that is mutually beneficial.   How do I best onboard my users? How do I increase their user performance? And how do I prevent churn to impact my revenue stream?

What’s the one phrase that frightens every partner the most?     CRM expert JC Quintana (Author & Chief Strategist CongruentX ) shares what scares partners every time–and reveals the real costs of learning through a technology interface. This is a fast-paced discussion on communications, learning, and CRM that delves into the role of the Microsoft partner in implementing technologies around communications and digital adoption. How do digital relationships affect sales organizations?  

Virtual learning for software skills has seen a sharp uptick, with between 60-100% of existing virtual training predicted to stay that way.  Learning is changing and training the way you knew it is dead. Take a dive into the instructional & design side of learning development with Louis Trahan (CEO Learngistics). Get tips for creating virtual learning programs that are adapted for the future. Learn how to refactor programs for IT and the soft skills space. Clear the path for success by avoiding these common pitfalls of creating & delivering virtual learning experiences.  Most importantly, find out what’s almost always missing from instructors–and curriculum builders–skill sets and what kind of teams organizations need to put together to ensure outstanding virtual learning. Visit the podcast webpage. Digital Adoption Talks webpage

In this episode of Digital Adoption Talks we are joined by congruentX CEO Chuck Ingram to a talk about digitalisation and sales professionals. Chuck is an expert in aligning people and their technology.   Chuck, Rick, and Joachim get into the digitalisation of the sales process and how it can be an obstacle for organisations, their salespeople, and the way they are set up to sell.   Chuck will also tell why ghosting is not always ghosting in a non-linear sales process and lay out 3 ways to keep focus on the client instead of the project.   You will hear about what you can do to adapt to the digital buying process while leveraging the advantages of the professional sales team. And learn about how to support user adoption to drive effectiveness – especially for the not-so-tech-savvy salespeople in your organisation.  

In this episode of Digital Adoption Talks our hosts Joachim Schiermacher and Rick McCutcheon has invited Microsoft MVP and COO of DSWi Mr. AJ Ansari to talk about digital adoption strategies and we touch upon the general landscape of digital adoption. The panel will also take a look at how the Microsoft Partners can be ahead of their competitors when it comes to digital transformation.

In the Digital Adoption Talks Microsoft MVP Rick McCutcheon and ClickLearn CEO Joachim Schiermacher invites relevant industry guest to a talk about Digital Adoption. It will be general talks about the Digital Adoption space in the Microsoft ecosystem. But also talks on the pains that companies encounter when taking on a digital adoption project as well as Tips & Tricks and best practices.