New Process Podcast
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Mirko Kloppenburg from NewProcessLab.com shares all the learnings and insights of his journey to rethink processes so that you can apply industry-proven BPM tools, methods, and best practices to manage, improve, and innovate your processes. Learn how to use the human-centric New Process approach - a symbiosis of New Work and Business Process Management - to push your business process or even the Management System of your organization to the next level and to inspire people for processes. Mirko has been working in several process management positions within the aviation industry for 20+ years. An industry which is known for its high safety standards and high process maturity level. Now, Mirko helps you to transfer these experiences to your own processes. He explores topics such as process purpose, process strategy, process design and improvement including process mining and RPA, process modeling, process implementation and process steering as well as improvement of process execution (i.e., lean, kaizen, six sigma) so that you can generate benefits immediately. Mirko challenges CPOs, process owners, architects, vendors, consultants, researchers, and cross-industry experts in interviews and provides answers to your questions in the ‘Ask Mirko’ sessions! Don’t miss it. Hit subscribe and get ready to rethink your process.
68 Episodes
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In this episode, I’m talking to Henrik Niedieck about what it truly means to live processes 24/7 – professionally, personally, and even during vacation. We explore how process thinking becomes a mindset that shapes not only your work but the way you see the world – even from a beach chair. Today’s Guest: Henrik Niedieck Henrik is a Principal at Lumics Consulting – a joint venture between McKinsey & Company and Lufthansa Technik. For more than ten years, he has been supporting organization...
In dieser Episode spreche ich mit Henrik Niedieck darüber, was es wirklich bedeutet, Prozesse rund um die Uhr zu leben – beruflich, privat und sogar im Urlaub. Wir erkunden, wie aus prozessorientiertem Denken eine Haltung wird, die nicht nur die Arbeit, sondern auch den Blick auf die Welt prägt – selbst vom Strandkorb aus. Heute zu Gast: Henrik Niedieck Henrik ist Principal bei Lumics Consulting – einem Joint Venture von McKinsey & Company und Lufthansa Technik. Seit über zehn...
In dieser Episode zeige ich dir, wie du die ersten Schritte auf dem Weg zu einer wirklich prozessorientierten Organisation gehen kannst. Egal, ob du gerade erst mit BPM startest oder einen neuen Impuls suchst – diese Folge hilft dir, Klarheit zu gewinnen und ins Handeln zu kommen. Du erfährst: Warum Prozesse nur funktionieren, wenn sie einen klaren und inspirierenden Purpose habenWie eine gemeinsame Prozesssprache für Klarheit und Ausrichtung sorgtWelche Rollen notwendig sind, um ...
In this episode, I share how to take your first steps toward building a truly process-driven organization. Whether you’re just starting with BPM or looking for a fresh perspective, this episode will help you gain clarity and momentum. For the second time, this episode is not only available in English but also in German! 🚀 You’ll learn: Why processes only work when they have a clear and inspiring purposeHow a shared process language creates clarity and alignmentWhich roles are essential to tru...
#63 Get on this flight with Roland Woldt to learn more about Successful Architecture Implementation. In this episode, I'm talking to Roland Woldt about his new book “Successful Architecture Implementation”. The book is a holistic guide on how to successfully run your Enterprise Architecture — or as I would call it — Business Process Management implementation project. Today’s Guest: Roland Woldt Roland is a BPM, process mining, and transformation consultant, podcast host, an...
#62 DE - In dieser Episode gebe ich einen Überblick über den aktuellen Stand von New Process im Jahr 2025. Ich fasse zusammen, was New Process wirklich ist, welche neuesten Entwicklungen es gibt und wie es genutzt werden kann, um eine prozessorientierte Organisation aufzubauen. Zum ersten Mal ist diese Episode nicht nur auf Englisch, sondern auch auf Deutsch verfügbar! Falls du dennoch lieber die englische Version hören möchtest, wechsle einfach zur anderen Episode. Du erfährst: Was New Proce...
#62 EN - In this episode, I’m providing an overview of the current State of New Process in 2025. I’m recapping on what New Process really is, its latest developments, and how it can be used to build a process-driven organization. For the first time ever, this episode is not only available in English but also in German! If you prefer listening to the German edition, just switch to the other episode. You’ll learn: What New Process actually is and where we are with it in 2025How you can get peop...
#61 Learn more about how the Viable System Model can be used to transform an organization. - And how this can be implemented into BPM. In this episode, I'm talking to Dr. Martin Pfiffner about the Viable System Model (VSM). A model, which focuses on the third dimension of organizing: the communication and steering. This perspective is super interesting for us as process people and there are some interesting aspects, how we can implement the learnings into processes. Today’s Guest: Dr. Martin ...
#60 In this episode, I’m sharing the results of the New Process Survey with you. More than 100 members of the New Process Community posted what they have on their list for 2025. I’ve read every single answer and categorized it to identify the top BPM topics 2025 for you. Today’s Guests: But I will not only share the results of the survey with you, I’ve also asked some BPM Creators and Thought Leaders to share their top BPM topics with us: Caspar Jans and Russell Gumersall from the BPM360 Podc...
#59 Let’s think about the important topic of burnout and what we can do from a BPM perspective to prevent it. In this episode, I'm talking to Prof. Dr. Yevgen Bogodistov about the important topic of burnout prevention. Yevgen has spent many years researching how BPM can help prevent burnout. This fits perfectly with the human-centric approach to BPM. He mentions that if we listen to the feelings of the people working in the process as early as possible, we can minimize the stress leve...
#058 Explore Lufthansa’s cutting-edge BPM strategy with Jöran Glüsen from Lufthansa Group. Discover the WHY and HOW behind their success, insights into AI and Process Mining, and expert tips for a more human-centric approach. In this episode, I’m talking to Jöran Glüsen from Lufthansa Group to explore Lufthansa’s leading approach to BPM. This episode is one of the rare case studies of a really mature BPM approach. A must-listen to episode for everyone interested in BPM. Today’s Guest:&...
#057 Let’s talk about the importance of listening to the human needs in BPM. In this episode, I'm talking to Leona Holzbecher again. After the last episode with her where we talked about different generations in BPM and the New Process Conference where she was one of the speakers, it was clear to me that I had to invite her back for the New Process Podcast. As a psychologist, Leona knows best about the human-centric approach and how a deeper understanding of our emotional responses to ...
#056 Let's talk about interactive management systems and why it should be given more attention. In this episode I'm talking to Carsten Behrens about interactive management systems and why they can be a real game changer for employee engagement instead of centralized BPM systems. We also delve into the world of Q.Wiki and what has happened since the last podcast interview in 2022. The tool has grown and there are some interesting new features - related to AI, of course - so tune in to h...
#055 Just two BPM nerds talking about nerdy BPM stuff In this episode, I'm talking to Martin Holling again. We discuss about current BPM topics such as the implementation of AI, what's happened at KEMNA BAU since our last conversation over a year ago, which tools have made which improvements, which human-centric methods we've come across recently, and so on. Today’s Guests: Martin Holling Martin is one of the New Process Podcast listeners who have listened to every single episode and he i...
#054 Let’s get from doing to thinking! In this episode, I'm talking to Martin Hochreiter and Tobias Zucali, the founders of “mkrz lab” that gets people to think with their hands. Their focus is on prototyping to discover new solutions and improve processes in teams and organizations through their methodology and hands-on activities. We discover some interesting connections to the New Process Life Cycle. We also talk about body prototyping and physical artefacts and how they can be used to ...
#053 Let’s find out what a Process Culture is and how to develop a good Process Culture in your organization In this episode, I'm talking to Amelie Langenstein about Process Culture. Having just completed her master's thesis on the subject, Amelie shares her in-depth knowledge with us. We explore what Process or BPM Culture is and what a model for it looks like. Amelie also explains how to create a good Process Culture and we delve into the key values that have a positive impact on Pro...
1#052 Let's recap New Process after 2 years and give an outlook on the upcoming episodes. Intro: In this solo episode, I’m reflecting on the current State of New Process in 2024 after two years of the New Process Podcast. So much has happened in that time, and there have been fascinating episodes that have made the New Process Lifecycle more complete. Let's take a more comprehensive look at the lifecycle with all its phases and the New Process principles. And at the end, I will giv...
#051 Let’s have a look at the road to process orientation at a big organization like Lufthansa Technik In this episode, I’m talking to Lars Müller. Lars is one of the most advanced and well-experienced Process Architects I have ever met. He shares the journey of Lufthansa Technik's procurement processes and how they have evolved over the years. They have built up a team of ten process architects over the past few years with a human-centric approach. What were the lessons le...
#050 Answering this question on multiple levels live at the New Process Conference. In this episode, I'm talking to Michael Bögle about the question “Why are we here?”. It's a super special episode because it's not only the 50th episode of the New Process Podcast, but also the first live podcast recorded at the New Process Conference! We take a look at this question on several levels — from the location, to the conference, to our personal purpose in life. Today’s Guest: Michael Bögle He i...
#049 Let's explore Bonitasoft's approach to revolutionizing process automation. In this episode, I’m talking to Charles Souillard, CEO and Co-Founder of Bonitasoft. It’s a BPM tool with a focus on flexibility and user engagement in process automation. We describe its core features, including visual process modeling and analytics, designed for a wide range of users. The discussion also covers how Bonitasoft facilitates user involvement in process optimization and supports the disruption...
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you are amazing....it was very helpful for me thanx
hi i cant hear could you text 3 advice topicly?