Conflict Managed

This week on Conflict Managed we welcome Rob Marcus. Together we explore: Leadership as everyday influence, not a title • The difference between managing people and leading them • Why the Golden Rule remains a practical guide for modern workplaces • Why leaders need consistent, real-world training • The real cost of overlooking people and their experiences Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration Rob Marcus is the founder of Blue Stallion Solutions, a leadership training company helping mid-sized organizations shift from firefighting to forward motion. A former Army intelligence officer with a background in government contracting and corporate development, Rob led high-stakes teams and multimillion-dollar projects—until personal tragedy and toxic leadership made him rethink everything. Now, he works directly with executive teams to align strategy, strengthen accountability, and equip managers to truly lead. His book, Crossing the Divide, offers a practical roadmap for scaling without losing culture. As a podcast guest, Rob brings both real-world stories and actionable insights on what breaks teams—and how to rebuild them. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.   #Accountability #LeadershipDevelopment #ConflictManagement #WorkplaceCulture #PeopleFirst #BetterLeadership

This week on Conflict Managed we welcome Rita Cincotta. Together we explore: Is everyone coachable? Planting seeds for reflection Investing in yourself and others through consistency and practice in the “boring,” yet essential, everyday actions Forming trust at work Polite cooperation vs. collaboration Demonstrating a desire to understand colleagues Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration   Rita Cincotta is the Founder and CEO of The Deliberate Leader, a leadership development practice dedicated to helping leaders cultivate intentionality, clarity, and impact in their leadership. She is a seasoned professional in leadership development, serving as a facilitator, speaker, coach, author, and non-executive Board Director. With over two decades of experience, Rita has held executive positions across various industries and now consults widely in the sectors of technology, healthcare, financial services, aged care, media and advertising, not for profit, e-commerce, FMCG, and higher education. Her journey into deliberate leadership began with a career in Human Resources, where she held C-suite roles leading teams through complex transformations. Through these experiences, she saw firsthand the impact of intentional leadership—how clarity, purpose, and authenticity shape not just leaders, but entire organisational cultures. Recognizing a gap in how leadership was often approached, she transitioned from corporate leadership to coaching, training, and speaking to help others lead with greater intention and impact. Since 2018, she has been dedicated to equipping leaders with the tools to cultivate high-performing, healthy teams. As an accomplished facilitator, Rita has expertly crafted and delivered leadership programs tailored to different industries and businesses. Her qualifications are in the domains of Organisational Behaviour, Human Resources, Marketing, and Industrial and Employee Relations. Additionally, Rita is a Graduate of the Australian Institute of Company Directors (GAICD), a member of the Australian Human Resources Institute (MAHRI), and an alumnus of the Australian Institute of Company Directors. She holds accreditations in Clarity 4D, Herrmann Brain Dominance Instrument (HBDI), and the Korn Ferry Leadership Architect method. Rita has spoken on national and international stages as a keynote speaker, addressing topics including team performance, cultural transformation, change management, resilience, and innovative work methodologies. In 2021, she authored her debut book, Evolve: The Business Partnering Playbook, followed by her second book, You Are How You Lead, in 2023. Rita is a Board Director and serves on the Board and subcommittees of Peninsula Health and Left Write Hook. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

This week on Conflict Managed we welcome Dr. Laura Hambley Lovett. Join us as we explore: The difference between a difficult boss and a toxic boss The vital importance of clear conversations and telling people the truth The key to having courageous conversations: practice, practice, practice. What is your psychological contract at work? Laura Hambley Lovett’s new book: I Wish I’d Quit Sooner: Practical Strategies for Navigating and Escaping a Toxic Boss Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration Dr. Laura Hambley Lovett is an organizational psychologist and thought leader sought-after internationally for her expertise on workplace culture, career development, toxic leadership, and burnout. Along with her 25 years of experience in her field, she holds a PhD in industrial/organizational psychology from the University of Calgary, where she is currently an adjunct professor. A passionate entrepreneur, she has founded several psychology practices in Canada and hosts the widely followed podcast Where Work Meets Life. In addition to I Wish I’d Quit Sooner, she has published two psychological thrillers, Losing Cadence and Finding Sophie, aimed at both captivating readers and raising awareness on important topics around mental health and domestic violence, currently being adapted for a TV series. Dr. Laura is also co-founder of the WITH HER movement focused on ending violence against women and girls. She received a Canadian Women of Inspiration Award as a Global Influencer in 2018. For more information, visit https://drlaura.live. Social media: https://www.instagram.com/drlaura.live/  https://www.facebook.com/Dr.Laura.whereworkmeetslife https://www.linkedin.com/in/drlaurahambley/ https://x.com/DrLaura_ https://www.tiktok.com/@drlaura.live Pre-order: I Wish I’d Quit Sooner: Practical Strategies for Navigating a Toxic Boss   #ConflictManaged #Podcast #ToxicBoss #CourageousConversations

This week on Conflict Managed, we welcome Grant Freeman. Together we explore what it really means to be coachable and how openness, clarity, and curiosity shape strong teams and thriving businesses. 💡 Topics include: • Serving small businesses well • Clear communication: pick up the phone, Zoom, or Teams • Avoid making rules for the lowest common denominator • Catching your people doing something right • Taking the pulse of your organization • The difference between urgent and important Good management doesn’t happen by accident. It’s built through honest dialogue and consistent care. Conflict Managed is available wherever you listen to podcasts and on YouTube @ 3pconflictrestoration.   Grant Freeman is President at Thryv, which provides comprehensive business management tools—CRM, marketing automation, appointment scheduling, and reputation management—to over 350,000 small businesses across the U.S. Their platform aims to streamline operations, enhance customer engagement, and foster growth for local businesses Grant’s prior title was Chief Customer Officer focusing on improving the client and employee experience to create highly engaged and happy clients. Grant remains focused on leading the global team responsible for acquisition, retention, operations and client success. Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.   #ConflictManagedPodcast #LeadershipDevelopment #WorkplaceCulture #CommunicationMatters #BeCoachable

This week on Conflict Managed we welcome Jimmy Burroughes. Join us as we explore: Spotting friction early and turning it into progress Rebuilding trust following the S.E.R.V.I.C.E method Simple leader routines that improve performance and retention Take the weekly 20 Minute Reflection Challenge Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration Jimmy Burroughes has transitioned from commanding military units in difficult environments to steering senior leaders at top organizations like Samsung, Lego, Fonterra, and Bank of America. He’s the author of bestselling books “Beat Burnout – Ignite Performance" and “Escape the Multitasking Trap.” His signature "Simplify to Amplify" methodology is all about removing friction and complexity fast, leading to an average 47% improvement in leadership performance within just 90 days. With 3,000 leaders transformed across 40 countries, Jimmy delivers real, measurable results rather than theoretical frameworks. His practical, action-ready solutions have boosted productivity by 156%, increased retention rates, and saved organizations millions. Plus, his approach empowers managers to act confidently—no burnout allowed. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.   #ConflictResolution #WorkplaceCulture #LeadershipDevelopment #Burnout

This week on Conflict Managed, we welcome back award-winning attorney Jessica Childress for her third appearance on the show. Join us as we discuss:  Leaving a toxic workplace on your own terms  Toxic vs. Illegal work environments Leaving with dignity Your multi-hyphenated identity impacts the world Conflict Managed is available wherever you listen to podcasts and on YouTube @ 3pconflictrestoration.   Jessica Childress is the author of Peace: Leaving a Toxic Workplace on Your Own Terms.  Ms. Childress has practiced employment law for over eleven years, representing organizations of all sizes and individuals in employment law matters.  She is the Managing Attorney of the Childress Firm PLLC, a boutique employment law firm, based in Washington, D.C.  Ms. Childress holds a Bachelor of Arts in Government and African American Studies from the University of Virginia and a Juris Doctor from the University of Virginia School of Law. Ms. Childress graduated Phi Beta Kappa and with High Distinction from the University of Virginia in 2007.  Prior to launching the Childress Firm PLLC, Ms. Childress served as an associate at two global law firms and as an attorney at the United States Department of Justice.   Ms. Childress has litigated retaliation, discrimination, sexual harassment, non-competition, trade secret, unfair labor practice, and whistleblower cases before various tribunals. She serves clients in general business transactions with employees and independent contractors. Ms. Childress drafts agreements such as employment agreements, consulting agreements, severance agreements, and confidentiality agreements.  She has been the recipient of several honors, including the National Bar Association’s 2018 Young Lawyer of the Year Award, the Washington Bar Association’s 2017-2018 Young Lawyer of the Year Award, the National Bar Association’s 40 under 40 Best Advocates Award, the Kim Keenan Leadership & Advocacy Award, the Greater Washington Area Chapter of the National Bar Association’s Rising Star Award, and recognition by the National Black Lawyers as one of the top 100 black attorneys. In 2022, Ms. Childress received the Women Owned Law organization’s Woman Legal Entrepreneur of the Year Award. Ms. Childress has been named to the 2020, 2021, 2022, 2023, and 2024 Washington, D.C. Super Lawyers (Thomson Reuters) Rising Stars lists. In 2024, The Childress Firm PLLC was honored as a Top 100 Minority Business Enterprise by the Capital Region Minority Supplier Development Council.  Ms. Childress is a 2022 graduate of the Aspen Institute’s Justice and Society program. Ms. Childress serves as a contributor for Arianna Huffington’s international media outlet, Thrive Global. She has been featured in numerous publications, including Forbes, Essence, the Huffington Post, Success, and Entrepreneur.   https://thechildressfirm.com/ Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.  

This week on Conflict Managed we welcome Kate Lowry to talk about what it’s like to work under fear-based leadership and how you can respond without losing yourself. Join us as we discuss: Fear based leadership – is it back? How to recognize the signs of fear-driven leadership Practical tools for surviving and staying grounded in toxic environments What it means to be ‘unbreakable’ at work Diversifying your identity: you are not reducible to one thing Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration Kate Lowry is a CEO coach, venture capitalist, and author based in Silicon Valley. An expert in fear-based leaders, Kate developed her methodology growing up in a personal hierarchical family, then refined her approach in the elite worlds of start-ups, private equity, management consulting, and big tech at McKinsey, Meta, and Insight Partners. She is the author of Unbreakable: How to Thrive Under Fear-Based Leaders. In her free time, you can find her writing comedy and music and cuddling her service dog, Annie. Pre-order links: https://www.amazon.com/dp/B0FR1G981Y/ref=sr_1_2? https://www.amazon.com/Unbreakable-Thrive-Under-Fear-Based-Leaders-ebook/dp/B0FQ71FW72/ref=sr_1_1 Social media links: https://www.instagram.com/kateunbreakablelowry/ https://www.facebook.com/profile.php?id=61579366067469   Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

This week on Conflict Managed we welcome Severn Lang. Together we explore: 🌱 Planting seeds of support when a colleague is struggling 🌱 The real gift of a manager who shows up with care 🌱 Why excellent managers know their employees’ goals 🌱 The power of cheering on your colleagues 🌱 When a colleague or client is upset, or when you’ve made a mistake, start with acknowledgment   Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration   Severn Lang helps people see addiction for what it is: not just a battle with substances, but the quiet, everyday ways we hold on when we should be letting go. Whether it’s staying in the wrong relationship, clinging to clutter tied to old grief, or numbing oneself with digital distractions, Severn invites listeners to recognize their patterns—and meet them with honesty, humor, and compassion. Severn’s journey includes experiencing both active addiction and periods of homelessness, even during his first year of long-term sobriety. Now twelve years sober, Severn draws from both lived experience and creative practice to explore what recovery looks like beyond the AA room. His work is grounded, reflective, and rooted in a belief that healing doesn’t require perfection, just presence. Working with his extreme dyslexia has been a daily challenge, but it has also taught him creative problem-solving techniques and new ways of thinking, fueling his determination to keep trying until he finds solutions. As a playwright and filmmaker, he tells stories that make the emotional tangible—like his powerful account of cleaning out a kitchen shelf overflowing with old ketchup bottles, a moment that mirrored his journey of letting go of grief and baggage from his father, who was his main caregiver but refused to speak to Severn or his brother due to schizophrenia. Before this chapter of his life, Severn worked as a top-tier hairstylist and model. But it’s his role now, as a quiet disruptor of outdated recovery narratives, that feels most aligned. He’s not here to preach or package a perfect solution. Instead, he offers small, honest shifts in how we see ourselves and what we’re attached to. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.   #ConflictResolution #WorkplaceCulture #LeadershipDevelopment #Recovery #Addiction #EAP

This week on Conflict Managed, we welcome Dr. Jaime Goff. Join us as we discuss: 🗝The joy of working with a fantastic leader 🗝How to disagree well at work 🗝Should you vent to your leader? 🗝Emotions as information 🗝When a leader reacts badly to feedback, how should you respond? Conflict Managed is available wherever you get your podcasts and on YouTube: @3pconflictrestoration Dr. Jaime Goff is the author of "The Secure Leader" and founder of The Empathic Leader, LLC, where she specializes in helping leaders unlock their full potential through executive coaching, insightful workshops, and thought-provoking keynotes. With her unique blend of expertise in psychology and leadership development, Jaime helps individuals and teams navigate their toughest challenges, build resilience, and achieve transformative growth. In addition to her coaching and speaking, Jaime serves as the Director of Leadership Development for an international healthcare system, where she designs and leads innovative programs that inspire leaders to thrive. Her career began in higher education as a professor of Couple and Family Therapy and later as an academic dean. Dr. Goff’s thought leadership has been featured in academic journals and industry magazines. She shares her insights regularly on her blog and LinkedIn, where she engages a thriving community. A seasoned speaker, Jaime has delivered presentations and workshops at more than 30 professional conferences. Jaime holds a PhD in Couple and Family Therapy from Michigan State University and a graduate certificate in executive coaching from Southern Methodist University. She is an ICF-certified coach and holds the SHRM-CP designation. With over 25 years of experience as a psychotherapist, professor, and executive coach, she is passionate about helping leaders craft empowering stories that help them become more secure. When she’s not empowering others, you’ll find Jaime hiking with her husband, Eric; spending time with her dog Ursa and her cat Amos; painting; or building Lego sets. Find out more about them https://drjaimegoff.com/. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

This week on Conflict Managed, we’re joined by Michelle Niemeyer. Join us as we discuss: The art of bending time: become a ‘time suck ninja’ When your experience of a colleague differs from other people’s The important difference between task-oriented relationships and human relationships with colleagues Recognizing unprofessional behavior as soon as possible, before it becomes a pattern Listen on your favorite podcast platform or on YouTube: @3pconflictrestoration Michelle Niemeyer is a speaker, coach and former attorney who teaches professionals how to bend time so they can stay sharp, productive and profitable – without burning out. After finding her way to burnout and back in her own high-performing legal career, Michelle created The Art of Bending Time, a framework that helps people connect the dots across work, life, and purpose to magnetize success and reclaim their joy. She helps businesses retain top talent, boost development, and keep their people energized and engaged – all while making the magic happen. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #PreventBurnout #TimeManagement #WorkplaceConflict #WorkplaceCulture #ProfessionalBoundaries

This week on Conflict Managed we are joined by Dr. Anthony Mazzella, Psychotherapist & Psychoanalyst. Join us for a practical conversation on how to recognize narcissistic patterns at work, set internal boundaries, and use curiosity and a slower pace to keep conflict from spiraling.  Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration. As a leader and expert in the field, Dr. Mazzella holds various clinical positions, including, but not limited to, treating patients in his private practice, training professionals at two post-graduate training institutes, conducting research, and lecturing across the country. While his focus with his patients is psychodynamic in nature, his main goals are to build a trusting relationship and help each patient reduce the frequency and intensity of their emotional painful thoughts and suffering. He helps his patients overcome both acute and long-standing problems that may be more imbedded in their personality. Anthony is the host of the podcast The Narcissism Decoder, a podcast takes a comprehensive look at various facets of narcissism. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictManaged #WorkplaceConflict #NarcissismAtWork #Leadership #Boundaries #WorkplaceWellbeing

This week on Conflict Managed we’re joined by Dr. Michelle Griffin. Join us as we talk about building smart workarounds for the hard parts of your job, so your strengths lead and your time goes where it matters most. We discuss: • How to design workarounds that fit you • Turning leadership coaching into action you can use • Investing in people and culture for better results • What HR really does and how to partner with them • Understanding your rights and the role of HR in conflicts   Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.   Michelle Griffin is the founder and CEO of Griffin Resources, an end-to-end business solutions provider based in Tampa, Florida. Since founding her company, Michelle has built Griffin Resources into a comprehensive organization offering HR outsourcing, talent acquisition, sales strategy, and operational support services on a fractional, hourly basis with no monthly retainer requirements.  Griffin Resources distinguishes itself through its strategic approach to talent acquisition, going beyond simply filling vacancies to consider clients' long-term vision and aligning human capital with organizational goals. The company's innovative recruitment methods include behavioral and cognitive assessments, structured interviews, and ATS optimization to ensure the best match between candidates and companies.  Prior to launching Griffin Resources, Michelle served as Head of Human Resources at ConnectWise and Human Resources Director for Homes by WestBay. Her expertise spans corporate recruiting, compliance, payroll, employee benefits, and talent development.  Michelle holds a PhD in Industrial-Organizational Psychology from Grand Canyon University, along with a Master's degree in the same field. She remains active in her professional community, formerly serving on the Board of Directors for HR Tampa in College Relations.  When not helping businesses optimize their operations, Michelle enjoys traveling and supporting various philanthropic causes, including High Hopes in High Heels and Shriners Hospital for Children.  Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

This week on Conflict Managed we welcome Chris Donaldson for a practical look at how small choices, real mentorship, and clear procedures shape everyday work. Join us as we discuss: 🔹  Vertical relationships and practical mentorship that lifts every level 🔹  Why the little things in your work compound over time 🔹  The ripple effect of “crying wolf” 🔹  Transferable skills that travel with you from role to role 🔹  Clear operating procedures that reduce avoidable conflict Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration. Chris Donaldson is a native of Northwest Tennessee and the founder and CEO of Tencom Services, Inc., an IT Services company serving as an outsourced IT provider for businesses across the country since 2001. He also leads the nonprofit entrepreneur center The Mill Workspace in Dyersburg, TN. His work with The Mill revolves around helping businesses start and grow across all nine counties of Northwest Tennessee. He and his wife and business partner, Joanna, have two children and live in Dyer County. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictManaged #Leadership #Mentorship #WorkplaceConflict #ProcessImprovement

This week on Conflict Managed, Rachel Shaw joins us to share how we can make difficult conversations a normal, productive part of workplace life. We talk about: 🎯 Excellent HR in action 🎯 What to do if you’re conflict-averse 🎯 The power of process 🎯  Being open and willing to be wrong 🎯 People feel your intent (and if you genuinely care) 🎯 ADA (The Americans with Disabilities Act): creating as many “yes” responses as possible and supporting people through difficult transitions 🎯 Listening to your workforce   Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration   Rachel Shaw is the President and Principal Consultant of Shaw HR Consulting, Incorporated. With more than 20 years of executive-level Human Resources experience, Rachel is recognized nationwide as a leader in helping public and private sector employers manage their most challenging disability-related personnel issues. Rachel and her team provide comprehensive solutions to employers on how to successfully manage the interconnected roles of human resources, workers’ compensation, and disability compliance to successfully reduce litigation, the costs of claims and improve employee-employer relations throughout the process. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.   #ConflictResolution #WorkplaceCulture #LeadershipDevelopment #HRBestPractices #CommunicationSkills

This week on Conflict Managed, we’re joined by Jordan Peace, CEO of Fringe. We explore what it means to create a workplace where people feel seen, supported, and empowered. Topics include: The professional payoff of boldness and courage Cultivating curiosity as a leadership strength Building trust and loyalty across teams Challenging the false stories we tell ourselves Rethinking what gets rewarded at work Why putting humans first leads to lasting success Listen on your favorite podcast platform or on YouTube: @3pconflictrestoration   Jordan Peace is a former financial planner turned HR tech entrepreneur who’s redefining how we think about employee experience. At Fringe, he’s leading the charge in replacing outdated perks with lifestyle benefits that actually meet the needs of today’s diverse, remote, and values-driven workforce. Under his leadership, Fringe has raised approximately $30 million, scaled to $50 million in revenue, and is preparing to launch a fully rebuilt platform that combines rewards, recognition, wellbeing, learning, gifting, and more into one seamless human-centered experience. Jordan brings a fresh and empathetic lens to business growth, leadership, and culture-building. He’s known for his story-driven and emotionally intelligent approach to both product design and team dynamics. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #WorkplaceCulture #LeadershipDevelopment #TrustAtWork #EmployeeWellbeing #ConflictResolution #Podcast

This week on Conflict Managed, Alejandra Ramirez shares how the Head, Hearts, & Hands framework builds trust, strengthens culture, and aligns teams for success. Listen in to discover what it really takes to create a healthy, thriving workplace. 🎧 Conflict Managed is available wherever you get your podcasts, and on YouTube @3pconflictrestoration. Internal communications strategist Alejandra Ramirez is a veteran culture builder with nearly two decades of experience transforming organizations through strategic communication. After 15 years leading communications in Big Law, she founded Ready Cultures, where she helps organizations turn their workforce into their biggest differentiator. With expertise in crisis communications, executive communications, team alignment, and scaling communications systems, Alejandra brings practical solutions for organizations struggling with misaligned messages and disconnected teams. Her proven approach helps leaders build trust, boost productivity, and create sustainable cultural change that impacts the bottom line. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictResolution #InternalCommunication #WorkplaceCulture #LeadershipDevelopment #TrustAtWork #ConflictManagedPodcast

Toxicity doesn’t just appear—it grows when we avoid tough conversations. This week on Conflict Managed, Alan Laderman joins me to talk about how to turn crushing feedback into growth, root out toxicity before it takes hold, and embrace the power of direct communication. Listen now to learn how being coachable can transform your workplace culture. Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration. Alan Laderman is an entrepreneur and innovative restaurateur with over 15 years of experience turning concepts into successful businesses. He is the driving force behind several standout dining destinations in Northwest Tennessee, including Sammies, The Grind Mac & Cheese Burger Bar, and Woodfire Pizza Kitchen. At Woodfire, Alan led the transformation of a historic space into a vibrant restaurant that blends Southern hospitality with Italian flavors and nostalgic ‘80s and ‘90s influences. His work earned him the Northwest Tennessee Cornerstone Award, recognizing his impact on the region’s culinary landscape. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictResolution #WorkplaceToxicity #LeadershipDevelopment #CommunicationSkills #ConflictManagedPodcast

This week on Conflict Managed we’re joined by Mark Astor for a conversation about what it really takes to run a successful business and a healthy workplace. We talk about: Why structure matters: the role of policies, procedures, and systems in keeping conflict at bay The journey, challenges, and rewards of building a small business from scratch How to hire well, delegate wisely, trust your team, and let go of control Staying mission-driven and making sure your employees understand the “why” behind the work Join us as we explore the connection between taking responsibility as a leader and creating a thriving business where people want to work. Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration. Mark was born and raised in the United Kingdom. He came to the US for college where he received his Bachelor of Arts Degree from the University of Michigan in 1990, his Juris Doctorate from Nova Southeastern University College of Law, and his Master of Laws Degree (L.L.M.) from American University. Mark began his legal career as a Palm Beach County Assistant State Attorney and served as Chief of two different County Court Divisions and, thereafter, was promoted to a felony trial division. He has handled thousands of cases ranging from first-degree misdemeanors to Capital Murder. In February 2016, Mark formed a concierge law service dedicated to helping families and individuals suffering from substance use and mental health disorders. Together with his experienced team and using the tools and resources only available to an experienced practitioner, Mark has been witness to many individuals experiencing the miracle of HOPE and recovery. When he’s not working in his law practice, Mark empowers members of the community by teaching Krav Maga. He also enjoys an early morning work-out believing that a healthy body leads to a healthy mind. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictManaged #LeadershipDevelopment #SmallBusinessSuccess #WorkplaceCulture #MissionDriven #Podcast

This week on Conflict Managed, we welcome Dr. Ute Liersch for a thoughtful conversation about navigating life and work with courage and clarity. We explore: How you want to show up in the world Focusing on behavior instead of judging the person What courage really feels like Owning and handling personal mistakes The hidden harm of toxic positivity Why creating doubt in your own beliefs can help you grow Building resilience by learning to yield rather than break   Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.   Dr Ute Liersch is a Chartered Counselling and Coaching Psychologist with over two decades of experience in navigating the complexities of stress, leadership, and change. Neurodivergent and a cancer survivor, she brings both clinical precision and lived depth to her work. Known for her calm authority and elegant pragmatism, Dr Ute helps people lead — and live — with psychological clarity and emotional integrity. Her work spans trauma-informed leadership, functional communication, and sustainable high performance, and she’s trusted by organisations from Biogen UK to The Soke and Birkbeck University. She is the author of A Minimalist’s Guide to Becoming Resilient, a practical and psychologically rich resource for those ready to shift from overwhelm to embodied clarity.  Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

This week on Conflict Managed, we welcome mediator and educator Richard Birke for a thoughtful conversation about what’s said, and what’s underneath, in conflict. Tune in as we explore: • How the unusual grabs our attention • Listening without (negative) reaction • The desire to be “further from the bear” • Needs vs. how we try to meet them • A simple listening tool: the 5-second pause • Always take the high road • Asking yourself: What do I want? What’s available? What if nothing changes? Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration. Richard Birke is the chief architect behind JAMS Pathways. Drawing from his leadership experience within the JAMS Institute, Mr. Birke will leverage his wealth of wisdom and knowledge to ensure JAMS Pathways delivers industry-leading service to help clients navigate conflict. A 30-year veteran in the field and in the classroom, Mr. Birke is a hands-on leader and has won two national writing awards for his work in the psychology and neuroscience of mediation and negotiation. Additionally, he has taught dozens of innovative courses around the world, given hundreds of lectures and speeches, and mediated complex disputes involving such matters as an international child abduction, civil rights and the creation of national wilderness areas. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictManagedPodcast #WorkplaceConflict #ProfessionalGrowth #Podcast #WorkplaceWellbeing #ActiveListening #LeadershipDevelopment #ConflictResolution