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Hosted by Ginette Collazo, Phd., The Power of Why explores human error, consulting, management and innovation through engaging with today's leaders. Learn more at Mission Matters or Linktree for Ginette Collazo
92 Episodes
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In the final 2-part episodes, we explore more real-world disasters where artificial intelligence went wrong—with consequences ranging from absurd to catastrophic. From recruitment tools that discriminated against women to chatbots that turned toxic, to algorithmic trading systems that triggered flash crashes, each case reveals a critical failure in how humans design, implement, or oversee AI systems. Join us as we break down what went wrong, the human error behind the machine, and what lesson...
In the next 2 episodes, we explore 12 real-world disasters where artificial intelligence went wrong—with consequences ranging from absurd to catastrophic. From recruitment tools that discriminated against women to chatbots that turned toxic, to algorithmic trading systems that triggered flash crashes, each case reveals a critical failure in how humans design, implement, or oversee AI systems. Join us as we break down what went wrong, the human error behind the machine, and what lessons organi...
In this episode, we explore the latest trends shaping human error reduction in GMP manufacturing and laboratory environments. From automation and error-tolerant design to smarter CAPA metrics, Just Culture, and paperless systems, we break down what leading pharma companies are doing to reduce mistakes where it matters most. You’ll learn: Why traditional retraining isn’t enough anymore How digital tools like EBR and LIMS are transforming compliance What regulators expect in 2025 regarding ...
In this episode of The Power of Why, Ginette and Chatty dive into the Celsius mix‑up — exploring how simple mistakes can escalate, what they reveal about human error, and the lessons organizations can learn to prevent them. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/
The topic focuses on Cognitive Resilience Modeling, an advanced strategy for preventing human error by designing systems that support mental adaptability, attention control, and recovery under pressure. By integrating neuroscience, human factors, and systems thinking, this approach goes beyond compliance to build error-tolerant environments. It aims to reduce mental overload, anticipate cognitive breakdowns, and enhance decision-making through more innovative interfaces, adaptive tools, and t...
In this fun and spontaneous episode, we dive into a variety of topics that touch on everyday life, from the influence of consumer psychology and the ethics behind it, to the role of alcohol in our lives and how it impacts both personal and work environments. We also explore the journey to happiness and the balance between creativity and compliance in a regulated world. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters...
We explore how stress, urgency, and high expectations shape the way we make decisions. From split-second choices in aviation to subtle pressures in everyday operations, we break down the psychology behind decision-making under pressure—and what it means for human error, trust, and reliability. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/
We explore the complex relationship between trust, technology, and human reliability. From the way trust is built through consistent behavior to the hidden risks of automation bias, Dr. Jeanette Collazo breaks down why even the most advanced systems still need human oversight. Drawing on powerful real-world examples—like Captain Sully’s "Miracle on the Hudson" and the first fatal crash involving a self-driving car—we examine how overconfidence in consistency, whether human or machine, can lea...
Critical thinking is the disciplined process of actively analyzing, evaluating, and questioning information before making a decision. It goes beyond following procedures or reacting on instinct—it requires deliberate reflection, recognition of biases, and a willingness to challenge assumptions. In the context of human error, critical thinking acts as a safeguard against flawed reasoning, rushed judgments, and blind spots. It’s not about knowing the right answer—it’s about asking the right que...
Mix-ups in high-risk industries reveal how small human or system errors can have life-changing consequences. From an embryo transfer mistake in an IVF clinic to pharmaceutical labeling failures, these cases expose critical vulnerabilities even in highly regulated environments. This discussion explores how such errors happen, why safeguards sometimes fail, and what can be done to strengthen human reliability and protect outcomes where precision is non-negotiable. To learn more, visit: https:...
This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about respecting human limitations and building smarter systems around...
This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about respecting human limitations and building smarter systems around...
Quality culture is the foundation of an organization’s ability to maintain regulatory compliance, ensure product safety, and drive continuous improvement. In highly regulated industries such as pharmaceuticals and medical devices, fostering a strong quality culture is essential for meeting FDA expectations, reducing human errors, and ensuring consistent product quality. Traditionally, FDA inspections have been system-based, evaluating compliance through quality systems such as CAPA, training...
Human behavior experiments like the Loftus and Palmer misinformation effect, Stroop effect, and Milgram’s obedience study reveal how memory distortions, attention failures, authority bias, social conformity, and cognitive biases influence human error. These psychological mechanisms explain why people misremember events, overlook critical details, follow flawed instructions, or make poor decisions under pressure. By understanding these errors—ranging from inattentional blindness to false memor...
Cognitive Load Multipliers are quantitative factors used to assess and measure the impact of various stressors on human performance, particularly in high-risk industries such as pharmaceutical manufacturing, healthcare, and aviation. These multipliers help identify conditions that increase cognitive burden, such as task complexity, time pressure, fatigue, interruptions, and environmental distractions, which can significantly raise the likelihood of human error. By applying cognitive load mult...
We will explore the critical role of human factors in pharmaceutical manufacturing—how people, processes, and environments interact to influence safety, quality, and efficiency. We break down why human error remains one of the biggest challenges in highly regulated industries and how understanding cognitive load, attention management, and workplace design can significantly reduce mistakes. We discuss common sources of human error, including fatigue, procedural complexity, and automation bias,...
In this episode of The Power of Why, I share an experiment I conducted on myself to build the habit of going to the gym. Using the Range of Outcomes model, I tested how outcomes and consistency could reshape my approach to fitness. Join me as I reveal what worked, what didn’t, and the psychological insights I uncovered along the way. This episode is a mix of personal experience and practical strategies to help you create sustainable habits, even when motivation is low. If you’re ready to reth...
Not all mistakes are bad—some are downright hilarious and even revolutionary. In this episode, we explore some of the most amusing and unexpected errors in history. From NASA's infamous Mars orbiter mishap to the sticky success of Post-it Notes and the accidental discovery of Viagra, we’ll share stories that prove mistakes can lead to innovation and unforgettable moments. Join us for a lighthearted journey through the world of errors that will leave you laughing and maybe even inspired! To l...
In this episode, we explore how holidays and major events like Thanksgiving or the Super Bowl can impact human performance and increase the likelihood of errors. From fatigue and disrupted routines to emotional highs and residual effects of alcohol, we discuss the psychological and physical factors that affect concentration and decision-making. We also share practical advice for individuals and organizations to mitigate these risks and maintain high performance during post-holiday transitions...
We explore the fascinating contrasts between artificial intelligence (AI) and natural human intelligence. We examine how AI processes information, learns, and makes decisions compared to the complexity and adaptability of the human mind. Delving into the strengths and limitations of both, we discuss where human intuition, creativity, and emotional understanding still play essential roles. Join us as we uncover what each form of intelligence brings to the table and what the future may hold as ...
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