Claim OwnershipThe Channel CEO
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Welcome to the Channel CEO podcast, which brings together thought leaders and innovators revolutionizing the IT industry. Host Kevin Lancaster is a serial tech entrepreneur, angel investor, and strategic advisor to several high-growth tech companies focused on the channel.
We sit down with "IT superheroes" each week to cover various topics. I will cover topics ranging from social selling and marketing to creating influence. And we will dig deep into their journey as entrepreneurs, how they view innovation, M&A, and the latest in the world of cybersecurity.
Founded by veteran Channel technology leaders Kevin Lancaster and Matt Solomon, Channel Program is a genuinely open and democratized platform built to unify the entire IT Channel industry. It enables IT Service Providers and Vendors to interact in one video/audio-enabled social and collaboration platform that hosts a rapidly growing community of thousands of Channel and technology experts and influencers—making space for a diversity of voices fuels Channel Program's mission to revolutionize the $2.2 trillion IT Channel industry, by empowering and inspiring both IT Service Providers and Vendors to focus on community-building, collaboration, and respectful communication.
We sit down with "IT superheroes" each week to cover various topics. I will cover topics ranging from social selling and marketing to creating influence. And we will dig deep into their journey as entrepreneurs, how they view innovation, M&A, and the latest in the world of cybersecurity.
Founded by veteran Channel technology leaders Kevin Lancaster and Matt Solomon, Channel Program is a genuinely open and democratized platform built to unify the entire IT Channel industry. It enables IT Service Providers and Vendors to interact in one video/audio-enabled social and collaboration platform that hosts a rapidly growing community of thousands of Channel and technology experts and influencers—making space for a diversity of voices fuels Channel Program's mission to revolutionize the $2.2 trillion IT Channel industry, by empowering and inspiring both IT Service Providers and Vendors to focus on community-building, collaboration, and respectful communication.
96 Episodes
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Host Kevin Lancaster, CEO of Channel Program, explores the entrepreneurial journey and industry insights with guest Michael Crean, Senior Vice President of Managed Services at SonicWall and Founder of Solutions Granted. They explore Crean's 22-year journey from founding Solutions Granted to its acquisition by SonicWall, highlighting the strategic and emotional aspects of selling a business. The conversation uncovers pivotal moments, including Crean's evolution from MSP to managed security pioneer, the challenges of scaling globally, and SonicWall's transformative impact on their offerings. Key takeaways include strategies for navigating acquisitions, maintaining a passionate drive post-sale, and creating value for MSPs through innovative MDR solutions. This episode is packed with actionable insights and emotional depth for business leaders and channel partners. Tune in now to hear how a visionary leader reshaped managed security services and found the perfect partner to expand on a global scale.
Kevin Lancaster, CEO of Channel Program, and Jon Murchison, CEO of Blackpoint Cyber, bring the heat in this episode! They dig into how AI is flipping the script on cybersecurity, the evolution of the MSP market, and why running a business means mastering more than just tech. It's a high-energy convo packed with sharp insights, real talk, and a blueprint for growth. Don't miss out—hit play now for the full episode and unlock your next move!
In this episode, host Kevin Lancaster sits down with Gerwai Todd, the dynamic CEO of TimeZest and PIA, to unravel his bold journey of leading two cutting-edge companies while revolutionizing MSP service delivery. From humble beginnings in banking to scaling tech startups and mastering AI-driven automation, Gerwai shares how he's reshaping the customer experience and solving the "ticket problem" MSPs face daily. Tune in for insights on building commercially viable tech, bootstrapping success, and managing global teams—all while balancing innovation with relentless focus. Whether you're a tech entrepreneur or just love a story of grit and strategy, this episode is packed with lessons to elevate your game. Don't miss it!
In this episode of The Channel CEO, Kevin Lancaster dives into a high-energy chat with Gil Friedrich, VP of Email Security at Check Point and former CEO of Avanan. From scaling a cybersecurity startup to 35,000 customers to navigating the transition into a $20B global powerhouse, Gil shares raw insights on leadership, innovation, and staying ahead in a relentless game of cyber cat-and-mouse. They tackle AI-driven threats, MSP growth hacks, and why Gil refuses to take "no" for an answer. Don't miss this behind-the-scenes look at what it takes to build—and keep building—world-class solutions in an ever-evolving market.
In this episode of The Channel CEO, host Kevin Lancaster sits down with Michael Lawson, CEO of Couchdrop.io, to dive into the world of data migration, SFTP servers, and what it takes to build two fast-growing tech products from New Zealand. Michael shares how he turned challenges into opportunities, why focus is a superpower in business, and the hard lessons learned when shiny new features distract from core goals. With a mix of humility and sharp insight, Michael reveals what's next for Couchdrop, Movebot, and the future of managing the world's exploding data. Whether you're a startup founder, an MSP, or just love hearing about the grit behind successful CEOs, this one's for you!
In this dynamic episode, Kevin Lancaster connects with Matthew Pincus and David Sohn, co-founders of Helpt, the game-changing service redefining customer experience for MSPs. Hear how a chance meeting on a softball field led to a bold venture focused on delivering extreme customer obsession and why they prioritize empathy and efficiency to stand out in a crowded market. They reveal how their human-centric approach, blended with cutting-edge AI, is reshaping support and driving MSP growth. With laughs, actionable advice, and industry-shifting insights, this is your backstage pass to the future of exceptional customer experience. Don't miss it—your next big idea might start here!
In this episode of The Channel CEO, Kevin Lancaster dives deep with Mark Alayev, CEO of Thread, to explore how AI and automation are rewriting the rules for MSPs. Mark shares why Threads is declaring "Death to the Ticket" and pioneering a radical shift in service delivery with Magic Agents and agentic AI. They break down how Thread empowers MSPs to cut costs, supercharge efficiency, and reclaim their role as true technology partners. Don't miss this conversation packed with game-changing insights and bold predictions for the future of managed services. Hit play now to discover why Thread is setting the bar for AI-powered MSP innovation!
In this episode of The Channel CEO podcast, host Kevin Lancaster sits down with Brent Maropis, CEO of Rev.IO, to dive into the journey of transforming a small lifestyle business into a cutting-edge leader in billing and payments for MSPs. Brent shares his personal story—from his early leadership roles at Cbeyond to navigating high-stakes challenges with private equity—and how he applied those hard-earned lessons to reshape RevIO into a fast-growing, innovative platform. With insight into everything from customer feedback-driven product development to successfully executing multiple acquisitions, Brent opens up about what it really takes to scale a tech company in today's ever-evolving market. If you're interested in the tech world, scaling businesses, or the strategies behind navigating complex market landscapes, this episode is packed with actionable insights. Brent's relentless focus on helping clients grow revenue efficiently and his thoughtful, methodical approach to building industry-changing solutions will inspire any entrepreneur or CEO. Listen and subscribe now to catch the full conversation!
In this episode of The Channel CEO podcast, host Kevin Lancaster chats with Zane Conkle, CEO of Cytracom, about how Cytracom is redefining VoIP and network security for MSPs. Zane discusses the journey from launching VoIP solutions to building ControlOne, a revolutionary product that displaces traditional firewalls and protects every device and user seamlessly under a unified policy. The conversation dives deep into how Cytracom makes life easier for MSPs by delivering scalable, secure infrastructure at a predictable price point. Zane also shares exciting insights into Cytracom's future, including major investments in threat detection, AI capabilities, and advanced reporting tools. With full observability over network traffic and the ability to catch cyberattacks before they're even announced, Cytracom is positioning itself as a leader in helping MSPs tackle security challenges. Listen and subscribe to the podcast now to stay ahead of the curve!
In this episode of The Channel CEO, host Kevin Lancaster sits down with Osman Erkan, CEO of DefensX, to discuss the critical cybersecurity threats surrounding web browsers and email security. With decades of experience in the cybersecurity space, Osman shares his journey from fixing neighborhood computers to becoming a leader in browser security technology. The conversation dives deep into how DefensX is tackling the complexities of modern security threats, such as AI-powered human risk prediction, browser vulnerabilities, and proactive training that addresses risks before they turn into breaches. Kevin and Osman explore how Managed Service Providers (MSPs) can mitigate noise fatigue from endless security alerts and why DefensX's AI-driven approach to predicting user behavior and managing cyber hygiene is changing the game. If you're interested in how AI is shaping the future of cybersecurity or what it takes to grow as an entrepreneur in tech, this episode is packed with insight. Listen and Subscribe to The Channel CEO podcast today!
In this episode of The Channel CEO, Kevin Lancaster sits down with Michael Ryan, CEO of South River Technologies, for an inspiring conversation about innovation, endurance, and the relentless pursuit of success. Michael dives into how he and his team rewrote their entire technology platform from the ground up, positioning SRT to thrive in today's fast-paced cloud and cybersecurity landscape. But it's not all business. Michael shares how competing in Ironman triathlons and qualifying for the world championships in Kona have shaped his mindset as a CEO. From navigating the ups and downs of a 20-year tech journey to overcoming personal challenges, this episode delivers insights into what it takes to stay resilient and lead a company that's always ahead of the curve. If you're a tech enthusiast, CEO, or just curious about what drives the most successful leaders, this episode is packed with inspiration and actionable wisdom.
In this episode of The Channel CEO, host Kevin Lancaster sits down with Peter Bellini, CEO of ConnectSecure, for an insightful conversation about the entrepreneurial journey, technology innovations, and scaling in the ever-evolving MSP space. Peter shares his early experiences—from hustling golf balls as a kid to building his own mobile fishing app—and how those early ventures shaped his approach to leadership and innovation in the tech world. They also dive deep into ConnectSecure's mission to simplify vulnerability management and deliver cost-effective, continuous security solutions for MSPs. Peter explains how ConnectSecure is tackling the underserved vulnerability management space with a relentless focus on customer feedback, product development, and staying ahead of industry needs. With a powerful backstory that includes his experience at ConnectWise and a passion for empowering MSPs, Peter offers unique insights into scaling businesses, product evolution, and the future of cybersecurity. Listen and Subscribe to catch all the details of this engaging conversation!
In this episode, Kevin Lancaster, CEO of Channel Program, teams up with Mike Harvath, CEO of Revenue Rocket, and a veteran in M&A and strategic advisory for MSPs, to dissect the massive opportunities awaiting tech service providers. Together, they reveal the secrets behind prepping your business for a lucrative exit, mastering the art of verticalization, and leveraging the "Rule of 45" to skyrocket growth and EBITDA. With private equity storming the MSP space and consolidations reshaping the market, Kevin and Mike offer unmatched insights into navigating today's fast-moving landscape. Packed with actionable strategies and real-world examples, this episode is a must-listen for anyone serious about scaling their MSP or cashing out at peak valuation. Whether you're a growth-focused operator or an exit-driven entrepreneur, this conversation will give you the edge. Listen now to uncover the strategies that separate top-performing MSPs from the rest of the pack!
In this episode, host Kevin Lancaster talks with the Kristin Jackson, CEO of Freespoke about the recent legal ruling against Google's monopolistic practices in search and advertising. They discuss how Google's $29 billion payments to Apple and Firefox to remain the default search engine were deemed anticompetitive, and the potential impacts on the market. Freespoke is poised to take advantage of this shift by offering a more transparent, unbiased search experience. The conversation also touches on growing public skepticism of big tech, the future of digital advertising, and Freespoke's vision for a more user-driven internet. Check out Freespoke at freespoke.com or on the app stores and follow The Channel CEO for more insights from industry leaders.
In this episode, Kevin Lancaster sits down with Tim Conkle, the mastermind behind The 20, who's flipping the script on how MSPs grow and dominate. Tim doesn't just talk the talk—he's built a model that's helped him snap up 35 companies in 23 months, and he's just getting started. If you think you know the MSP game, Tim's got news for you: "You ain't seen nothing yet." Ready to hear how Tim's breaking all the rules and setting a new standard in the industry? Hit play now, and don't forget to subscribe so you never miss an episode. Trust us, this is one conversation you don't want to miss.
In this episode of the Channel CEO podcast, host Kevin Lancaster talks with Brett Cheloff, the brains behind Zorus Tech. Brett pulls back the curtains to show how Zorus is flipping the script on traditional DNS filtering, pushing the boundaries of cybersecurity for MSPs. They talk shop on everything from protecting remote workers to battling the ever-growing threats of generative AI and social engineering. If you want to level up your security game, Brett's vision of the future is something you won't want to miss—it's all about blending tech with real-world practicality to keep businesses locked down and moving fast. Kevin and Brett don't just scratch the surface—they dig into how Zorus is setting the stage for the next-gen of cybersecurity. We're talking predictive analytics, anomaly detection, and user behavior analysis that's going to change the way you think about protection. Whether you're an MSP, a tech enthusiast, or just someone who wants to stay ahead of the curve, this episode is packed with insights that'll have you rethinking your strategy. Tune in, take notes, and get ready to ride the wave of what's coming next in the world of security.
Join us as we explore the innovative strategies that have propelled BLOKWORX to the forefront of the cybersecurity industry. Robert Boles, the visionary leader behind BLOKWORX, shares how his company has shifted from a reactive to a proactive stance, utilizing cutting-edge AI and deep learning technologies to prevent cyber threats before they occur. Discover the transformative impact of a purpose-driven culture on their team and clients and learn about the real-world contributions BLOKWORX is making beyond the business realm. This episode is packed with insights into the future of cyber defense and the core values driving BLOKWORX's success.
In this episode of The Channel CEO podcast, we talk with Chris Wiser, the powerhouse behind 7 Figure MSP. Chris shares his secrets of his rise from tech geek to entrepreneurial titan, dropping wisdom on the art of taking calculated risks and grabbing opportunities by the horns. He dishes on his no-regrets mantra, turning past mistakes into fuel for continuous growth. Chris challenges MSPs to ditch the old-school tech-first mentality and embrace a bold focus on sales and business savvy. He highlights the magic of community and the power of learning from peers, showing how 7 Figure MSP's killer group coaching and events set the stage for game-changing collaboration. As the MSP world grapples with skyrocketing cybersecurity demands, Chris lays down the law on staying ahead of the curve and dodging liability pitfalls. His straight-shooting advice and fearless approach provide a blueprint for MSPs ready to dominate the market and ride the wave of industry evolution.
Buckle up- in the latest Channel CEO Podcast, Kevin Lancaster sits down with industry titan Robin Robbins. She dives into the chaos of hyper-competition, inflation, and election-year uncertainties, serving up a masterclass in turning challenges into profits. Robin doesn't sugar-coat it. The stagnant economy and tough labor market are real, but so are her strategies. First up: target high-value clients. Dump the low-margin accounts and focus on those who are profitable and see your value. Her mantra? Fewer clients, higher profits. Trust-based marketing is next. Forget wasting money on digital ads. Robin champions strategic partnerships, networking, and even old-school direct mail with telemarketing to build credibility and trust. The real game-changer? AI. Robin reveals how AI can transform your business, from automating tasks to crafting killer marketing content. It's a tool to engage clients and position yourself as a cutting-edge MSP. Ready to turn chaos into cash? Don't miss this episode. Robin Robbins doesn't just talk survival; she shows you how to dominate. Listen now for your blueprint to MSP success.
Get ready to jump into the world of Managed Service Providers (MSPs) with none other than Fred Voccola, the no-nonsense CEO of Kaseya. In this episode of The Channel CEO, Fred doesn't just skim the surface—he tears into the MSP industry, exposing the raw realities and laying out Kaseya's game-changing strategies. From the insane profitability gap between MSPs and other service providers like law firms and accountants to the revolutionary Kaseya 365 platform, Fred reveals how Kaseya is flipping the script, pumping up MSP profit margins, and obliterating outdated business models. He dishes on the explosion of private equity in the MSP space, the pressure it's putting on smaller players, and how Kaseya is equipping MSPs to not just survive but dominate. And when you think it couldn't get juicier, Fred drops a teaser about an upcoming announcement set to rock the MSP world even harder than Kaseya 365. If you're in the MSP game or even thinking about it, this episode is your wake-up call. Tune in, buckle up, and prepare for some hard truths and serious strategies with The Channel CEO.
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