Tales from the Service Industry

Tales from the Service Industry (Episode Recap & Catch-Up)** In this lively episode, the hosts reunite after an unplanned, year-long hiatus due to life events—including corrupted files, a new baby, and job changes. They open with a humorous discussion about wedding roles, elopements, and vacation plans, before diving into life updates and behind-the-scenes stories from the hospitality industry.Key Highlights: * Podcast Hiatus Explained: The team apologizes for their sudden absence and reveals the last episode’s recording was lost due to technical issues. Life also “got in the way,” including a new baby (“Baby Bean”) for one of the hosts. Life & Career Updates: One host moved within the same state, took a new role in hospitality safety management, and now oversees about 200 employees. Her new responsibilities include managing safety protocols, injury response, and firing staff—often for attendance issues or safety violations.Workplace Stories: Memorable terminations: Teen employees caught kissing and grabbing each other on the job. A staff member closed a door on a child’s arm and showed no empathy. Multiple terminations due to no-call/no-shows and attendance issues. * Dramatic incidents: Strokes, seizures, guest collisions on water attractions, and plenty of employee drama due to scheduling conflicts.Return of the Cursive Complaint Lady: A recurring “character” from a previous episode—an elderly guest who writes illegible cursive—returned and filed another complaint, referencing a past interaction where the host allegedly said, “There’s the door.” The hosts react with amusement, noting how frequent it is for guests who swear they’ll "never return" to come back anyway.And so much more...Tone & Takeaway: The episode blends humor, absurd real-life moments, and candid workplace frustrations from the hospitality industry. It's a fun, informal catch-up filled with personal milestones, managerial challenges, and tales of wild guest behavior—perfect for fans who enjoy behind-the-scenes service industry drama.

Welcome to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the service world. This week, join hosts Gwynn and Ms. B as they share their nightmare experience flying with Frontier Airlines. From over-sharing flight crew to a chaos-inducing delay, this airline was definitely not up to par. But it doesn't end there - Ms. B will also be sharing her wild run-in with TSA over a seemingly innocent pink princess water bottle. Tune in as they discuss what went wrong and what could have been done better by Frontier Airlines. Have you had a similar experience with the airline? Share it with us using the hashtag #FrontierFail. Stay tuned for a rollercoaster ride of laughter and frustration on Tales from the Service Industry. #TFTSI #TalesFromTheServiceIndustry #FrontierAirlines #Frontier #Travel #Hotel #Hotels #ServiceIndustry #FrontDesk #Service #retail #Podcast #NewEpisode #podcasting #Spotify #Itunes #podcasters #Arizona #Utah

In Smooth Jazz Gwynn and Ms. B were unable to join us. So Liz and I changed the tempo and sat down with Jazz and slowed the beat. Join us for some fun stories, some behind the scenes and, of course, our A-Holes of the week.As always, we would appreciate your support. A like, a subscribe (hit that bell icon) and a share to someone in the service industry, would be greatly appreciated. It only takes a moment for you, but means the world to us.#TFTSI #TalesFromTheServiceIndustry #ServiceIndustry #Service #CustomerService #Fraud #ServiceNightmares #RetailNightmares #Retail #Hotel #Hotels #FrontDesk #Housekeeping #Housekeepers #HotelStaff #Travel #Travelers #Traveling #TravelSmarter #Podcast #Podcasts #Podcaster

Welcome back to TFTSI! Back from break and ready with some fun stories. Join Bill, Liz Gwynn and Ms. B for Nasty Knickers... an episode that will take you on a ride through an advantageous "newly engaged" couple with unique dinner plans, a gym member who over exerts and pays the price in the filthiest way possible and really sleepy security guard experience that. We appreciate you listening and your support. But we do ask for your help with three easy and free ways to help. Subscribe, comment and share with someone you think will enjoy the podcast. We don't sell ads, so support like this helps us grow and succeed. Thank you again for listening and we will be back again in about two weeks. #TFTSI #TalesFromTheServiceIndustry #ServiceIndustry #Hotel #Hotels #Retail #Travel #FrontDesk #Housekeeping #Security #bbq #podcast #Podcasts #Travel #Traveling #subscribe

The recent CrowdStrike failure impacted a lot of industries. From hotels, airlines, banks, healthcare, banking and government, outages were everywhere. Fortunately, everyone was completely understanding and life moved ahead perfectly smoothly... who are we kidding, that didn't happen.We took a break from our break (It makes sense to us...) to bring you a couple quick strories from throughout the outage.We miss all of our listeners but we will be back with regularity in the coming weeks. But between now and then, we ask you to please help support our efforts with a few free and easy steps. We would love your support with a like, a subscription, a share, or a comment. While free to you, it is a huge help to us. Thank you again! #TFTSI #TalesFromTheServiceIndustry #FrontDesk #Hotel #Hotels #FrontDesk #ServiceIndustry #Service #CustomerService #CrowdStrike #Outage #ComputerProblems #Podcast

Twenty ToesJoin hosts Bill, Gwynn, Liz, and Ms. B in the latest episode of TFTSI Podcast, "Twenty Toes." Get ready for a rollercoaster of random behind-the-scenes stories, from outrageous tales of fraud to hilarious hotel review ratings. Dive into the world of Anime Con adventures, bunny strippers, and much more.Share Your Story with UsHave a story to tell? Or your favorite side hustle to share with Liz? Send us an email at OG3@TFTSI.com or visit TFTSI.com to submit your story through our website.🙏 Help Us GrowEnjoying the show? Support us with a quick click: subscribe, share with your friends, and leave a rating. Your small efforts make a big difference in spreading awareness and reaching new listeners. Thank you for listening!#TFTSI #TalesFromTheServiceIndustry #AnimeCon #Anime #BunnyStrippers #FrontDesk #Hotel #Service #ServiceIndustry #Subscribe #Followers #Feet

Tales from the Service Industry - Episode: Full BiscuitIn this latest episode of "Tales from the Service Industry" titled "Full Biscuit," get ready for a rollercoaster of stories! Join hosts Bill, Liz, and Ms. B. as they dive into a wild array of experiences, from dealing with fraudsters and irate guests to entitled colleagues. But that's not all – brace yourself for unexpected encounters as the show welcomes Graham, a new guest, who adds a fresh perspective to the mix. And if that wasn't enough to pique your interest, tune in to hear about not one, but two, topless women and the chaos they bring to the table. Get ready for a riveting episode filled with laughter, surprises, and the unbelievable encounters that make working in the service industry truly unforgettable. Don't miss out on "Full Biscuit"! #TFTSI #TalesFromTheServiceIndustry #Hotel #ServiceIndustry #retail #hotelworker #ToplessWomen #RomancePackage #FullBiscuit #PodCast

🎙️ New Episode Alert! Tales from the Service Industry PodcastWelcome back to Tales from the Service Industry Podcast! In our latest episode, join Ms. B, Liz, Gwynn, and Bill as they delve into a whirlwind of anecdotes from the front lines of service. From handling unexpected bee swarms to navigating flooded rooms, dealing with guests in emotional distress, and beyond, these seasoned storytellers bring you a blend of humor, resilience, and a touch of chaos that only the service industry can offer.Tune in to hear firsthand accounts that will have you laughing, cringing, and marveling at the unpredictable nature of service work. Don't forget to share this episode with a friend and hit that subscribe button to never miss out on the latest tales from behind the scenes!🔗 Share a link to the episode and spread the service industry vibes with your circle. Subscribe now for your regular dose of unforgettable stories from the front lines!Thank you for joining us on this journey through the ups and downs of the service industry. Stay tuned for more gripping tales in the episodes to come! #TFTSI #TalesFromTheServiceIndustry #Hotel #hotels #hotelLife #FrontDesk #Service #ServiceIndustry #ServiceIndustryStories #PodcastMagic #HelpUsGrow

Welcome back! Join hosts Bill, Liz, Gwynn, and Ms. B in the latest episode of Tales from the Service Industry, where a whirlwind of stories unfolds! Listen in as they recount tales of lost drunk ravers, ruined pool decks by Liz, a disastrous toilet mishap, Liz's journey to the dark side, and a guest whose amorous escapades spark a noise complaint. Get ready for a rollercoaster of service industry shenanigans!#ServiceIndustryTales #PodcastStories #HospitalityHumor #ServiceIndustry #podcast #Podcasts #FrontDesk #hotellife #hotel #travel #hotels #Hospitality #hotelworkers #FrontDeskLife #fyp #newepisode

Welcome to the latest episode of TFTSI! In this episode, we bring you wild stories that range from homeless individuals enjoying eggs on the buffet line with their hands, to room break-ins, a throuple's vacation behavior, a guest curious about where the GM parks her broom, hi-tech guests that are tech-dependent and the result is not good, gassy encounters in the lobby, broken TVs, and an update on a previous story. Tune in for these intriguing tales and more on Spotify or your preferred streaming platform. #TFTSI #Talesfromtheserviceindustry #frontdesk #hotel #hotels #Travel #Traveler #Service #podcast #humor #podcast #newepisode #service #customerservice

In this riveting episode of Tales from the Service Industry, join hosts Bill, Lis, and Gwynn as they dive into a rollercoaster of anecdotes from the front lines of customer service.From jaw-dropping encounters with grumpy guests to navigating the challenges of dealing with abuse of rewards accounts, this episode is a rollercoaster of emotions. Discover the shocking moments when cheaters are caught red-handed, the intense pressure of angry guests threatening to take your job, and the humorous yet unbelievable tales that unravel in the world of customer service.Whether you're in the industry or just love a good story, this episode is packed with drama, laughter, and insight into the trials and tribulations faced by service industry professionals. Tune in for a captivating journey through the highs and lows of serving the public.We would also like to ask for your support. All we ask is if you are enjoying the podcast, subscribe, like and share a link with your friends. #TFTFS #TalesFromTheServiceIndustry #FrontDesk #positivity #cheaters #fraud #hotel #hotels #angryguests #housekeeping #podcast #podcasts #interview #humor #comedy #follow #subscribe

Join us on the latest episode from TFTSI as our hosts delve into captivating tales. From the unfortunate incident of an employee injured by a carelessly discarded syringe to the hilarious chaos of drunken guests commandeering a hotel lobby, we uncover the truths behind hotel ratings and the real reliability of consumer reviews. Tune in for these intriguing stories and more! Don't forget to subscribe and share the link with your friends to spread the fascination. #TFTSI #PodcastEpisode #FascinatingStories #Hotel #Hotels #FrontDesk #Housekeeping #Travel #Traveler #ServiceIndustry #bartender #CustomerService

In the episode, hosts Bill, Ms B, Liz and Gwen recount a myriad of stories. From angry and entitled rewards members to guests bad behavior to night auditors who quit without notice.Welcome back to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the hospitality world. In this week's episode, titled "Effective Immediately!", hosts Bill, Ms B, Liz, and Gwen take you on a rollercoaster ride of unbelievable encounters from their time in the service industry.First up, the hosts share their experiences with angry and entitled rewards members who will stop at nothing to get what they want. From demanding free upgrades to threatening to leave scathing reviews, these guests certainly know how to push the limits. But our hosts have some tricks up their sleeves to deal with these difficult customers, and you won't want to miss their hilarious anecdotes.Next, the focus shifts to the outrageous behavior of some guests. From leaving behind questionable items in their hotel rooms to causing chaos in the lobby, our hosts have seen it all. But nothing quite compares to the guest who thought it was appropriate to bring a pet llama into the hotel. Tune in to hear how our hosts handled this unforgettable situation.But the surprises don't end there. Our hosts also share stories of night auditors who quit without any notice, leaving the rest of the staff scrambling to cover their shifts.Some resignations can certainly have a flair for the dramatic.All of these jaw-dropping tales and more await you in this week's episode from TFTSI. So grab your headphones and get ready to laugh, cringe, and maybe even shed a tear as our hosts take you through their wildest encounters with customers and coworkers alike. "Effective Immediately!" is not one to be missed, so tune in now and join us for another episode filled with unforgettable stories from the service industry. #TFTSI #TalesFromTheServiceIndustry #entiteled #rewardsmember #podcast #FYP #frontdesk #housekeeping #housekeeper #Hotel #travel #traveler #blog #interview #follow #new #newepisode #HotelOperations #subscribe

In this gripping episode of Tales from the Service Industry, we delve into the world of pests with Linda, exploring bed bugs, roaches, and other creepy crawlies. Liz reconsiders her choice of a laundry chair, while Ms. B navigates a Christmas ruined by an electric scooter mishap. Bill shares a nerve-wracking encounter with a Walmart troublemaker, unveiling a plethora of intriguing service industry anecdotes. Join us for an insightful discussion on how hotels handle and eradicate pest problems, delving into the intricate details of bed bugs that may leave you squirming. Discover the secrets behind pest inspections and treatments as we unravel the complexities of maintaining a pest-free environment. Tune in to explore the highs and lows of service industry encounters and gain a newfound appreciation for the meticulous work done behind the scenes. #TFTSI #TalesFromServiceIndustry #PestsAndProblems #InsiderInsights #HotelHorrorStories #Bedbugs #Hotel #HotelStories #Travel #PestControl #RetailStories #RetailNightmares #Podcast #PeopleOfWalmart #MsB #Liz #FYP #Subscribe

n the highly-anticipated season opener of Tales from the Service Industry, join Bill, Ms. B, and Liz as they welcome Gwynn, the newest guest host, to the podcast. Brace yourself for a raw and unfiltered conversation as we delve into the realities that service industry professionals face on a daily basis. This episode is not for the squeamish, as we tackle stories ranging from drug overdoses to mental health struggles, and the gut-wrenching decisions made in moments of desperation.The service industry routinely thrusts employees into unexpected and challenging situations, and our hosts fearlessly share their experiences, shedding light on the harsh realities often hidden behind the scenes. Join us as we navigate through these difficult, albeit essential, topics that deserve attention and understanding.Your support is crucial to our success and growth. Help us reach more people by subscribing to our podcast and sharing this episode with at least three friends. Your actions make a huge difference.We want to hear from you! Share your own service industry stories with us via email at og3@tftsi.com, through social media, or via our website at tftsi.com. Your experiences matter, and we're here to listen.Thank you for being a part of Tales from the Service Industry. Together, let's amplify these important conversations and shed light on the unseen realities of the industry.Remember, your subscription and sharing make a significant impact. We appreciate your support!#TFTSI #TalesFromTheServiceIndustry #FrontDesk #Hotel #hotels #travel #TravelStories #TravelNightmares #HotelStories #podcast #podcasters #interview #Housekeeping #HotelOperations

In the gripping season finale of Tales from the Service Industry, we take a nostalgic journey through the remarkable 21 episodes that have defined Season 2. Join us as we share our candid thoughts on our favorite episodes, most cherished stories, and the unforgettable experiences with our special guests.Prepare to be enthralled as we unveil intriguing new stories, unravelling the antics of irate guests, the woes of hotel parking, and the astonishing tale of an $800,000 ring that vanished into the depths of a vacuum cleaner. This special episode is a celebration of the highs, the lows, and the unbelievable moments that have made Season 2 an unforgettable rollercoaster ride.Tune in for an emotional and exhilarating Season 2 Finale, as we bid adieu to this chapter and set the stage for an even more captivating Season 3.

In the latest episode of Tales from the Service Industry, titled "Have You Ever Peed in a Bathtub?", hosts Bill, Liz, and Ms. B are joined by a former co-worker as they take a nostalgic trip down memory lane. Listen in for hilarious tales of flight attendants' misbehavior, encounters with tipsy guests, Liz's unexpected restroom revelation, and a whole lot more!#tftsi #TalesFromTheServiceIndustry #ServiceIndustryStories #WorkplaceNostalgia #HilariousEncounters #BehindTheScenesTales #PodcastComedy #WorkplaceHumor #MemoriesFromWork #TalesFromTheServiceIndustry #PodcastLife #WorkplaceAnecdotes #hotel #hotellife #FrontDesk

Join Bill, Liz, and Ms. B as they bring you a spine-chilling episode filled with Halloween guest encounters, hair-raising adventures with bad drivers during trick-or-treating, and ghostly tales that will send shivers down your spine. In this episode, they share extraordinary anecdotes that could only happen in the world of customer service. Get ready for a thrilling glimpse into the eerie and amusing experiences from the customer service front lines. Don't miss the latest episode of TFTSI, where everyday stories turn into creepy chronicles!#TFTSI #TalesFromTheServiceIndustry #Frontdesk #frontdesklife #Housekeeping #hotel #hotelmanager #hotellife #customerservice #guestservices #guests #guest #SpookyTales #CustomerServiceWoes #HalloweenEncounters #GhostlyAdventures #PodcastEpisode #BillLizMsB

Join hosts Bill, Liz, and Ms. B for an exhilarating new episode of Tales from the Service Industry featuring a special guest appearance from Mike. In this installment, the team recounts some truly unbelievable tales, from the comedic mayhem of dismantling bird nests to unexpected encounters with inebriated rappers. Prepare to be amazed as they discuss encounters with unconventional restroom users and the delightful surprise of unboxing gifts from their most ardent supporter. Don't miss out on these entertaining and unforgettable stories from the front lines of customer service. # TFTSI #TalesfromtheServiceIndustry #SpecialGuestMike #CustomerServiceAnecdotes #hotelier #hotellife #FrontDesk

Join hosts Bill, Liz, and Ms. B in the latest episode of Tales from the Service Industry as they dive into the fascinating world of customer service. Get ready for some jaw-dropping stories as they recount their wildest encounters with customers. From unbelievable incidents like encountering a makeshift dental clinic in a hotel room to bizarre situations where snakes have taken over hotels, this episode is packed with unbelievable experiences. As if that weren't enough, they uncover a shocking incident featuring a night manager who was caught in the act of doing something unimaginable to a guest's toes while they were asleep. Tune in to this episode for an unforgettable ride through the world of crazy customer service moments and wild hotel stories. #TalesfromtheServiceIndustry #CustomerServiceChronicles #WildHotelStories