Qonversations: Wisdom for Leaders in an AI-Driven World

Artificial intelligence is changing how organizations operate. But the real leadership challenge is not the technology. It’s how humans choose to use it. In this episode of Qonversations, host Brian Gorman speaks with Joshua Gould, CEO of The Big Word, a global language services company supporting governments, courts, healthcare systems, and security organizations around the world. Leading an organization with more than 15,000 linguists, Gould has experienced firsthand how waves of technological disruption reshape industries, and what leaders must do to guide people through that change.Their conversation explores the tension between AI-driven intelligence and human wisdom. While AI can dramatically increase speed, scale, and access to information, Gould argues that successful implementation depends on something machines cannot provide, human judgment. He stresses the importance of leaders balancing efficiency with responsibility, ensuring that technology enhances human decision-making rather than replacing it.Josh and Brian also discuss the realities many organizations overlook when adopting AI: resistance from stakeholders, the importance of articulating clear value, and the danger of chasing technology without a clear purpose. As Gould notes, the organizations that benefit most from AI are not the ones that adopt it fastest, but the ones that apply it most thoughtfully.At its core, this conversation asks a deeper leadership question: If intelligence is becoming abundant through machines, how will leaders ensure wisdom remains at the center of their decisions?

In this episode of Qonversations, Ines Garcia, founder and CEO of Get: agile and author of Nature’s Blueprint for Business: Harnessing the Hidden Power of Edges, joins host Brian Gorman to explore what leaders can learn from natural systems. Drawing on her work in circular economy, biomimicry, and organizational coaching, Ines challenges traditional, siloed structures and invites leaders to rethink how organizations are designed. A central theme is the power of “edges.” In nature, edges—where ecosystems meet—are sites of heightened productivity and resilience. In organizations, however, boundaries often become rigid and divisive. Ines suggests that innovation and adaptability increase when leaders design for interaction and flow rather than hierarchy and containment.The conversation also highlights diversity and redundancy as strategic strengths, not inefficiencies. Just as biodiversity protects agricultural systems from collapse, varied perspectives and distributed capability strengthen organizations facing disruption. Brian and Ines extend this thinking into the idea of regeneration by design, moving beyond sustainability toward actively improving systems over time.Throughout the episode, Ines emphasizes a critical leadership shift. Focus on function, not tools. Nature solves for function with remarkable efficiency and elegance. Organizations that obsess over tools without clarifying function risk complexity without coherence. By observing how ecosystems coordinate, renew, and adapt, leaders can design organizations that are more resilient, innovative, and aligned with the realities of a rapidly changing world.This episode invites decision-makers to reconsider the structures they have inherited and to explore how expanding organizational “edges” may unlock new levels of collaboration, creativity, and long-term value. 

In this episode of Qonversations, Edosa Odaro joins host Brian Gorman for a clear-eyed conversation about what it actually takes to make AI work for people and performance. Edosa, author of The Values of Artificial Intelligence: How Smart Leaders Capture and Connect AI Value to Human Values, makes a simple but often ignored point. Successful AI initiatives rarely begin with technology. They begin with people. With clarity about purpose. With alignment around what “value” truly means.Too many organizations rush toward AI for speed, automation, or cost reduction. The technology may function, but the value fails because financial metrics were treated as the only definition of success. Edosa explains how misalignment shows up in predictable ways: when lab performance doesn’t translate to real-world results, when pilots don’t scale, when early wins don’t sustain, and when stakeholders define value in fundamentally different terms.The conversation explores how leaders can avoid those traps by creating cross-functional value teams, developing tools that translate technical capability into human impact, aligning incentives and metrics across functions, and building a shared language around value before writing a single line of code. They also confront a larger shift: as AI commoditizes intelligence, discernment becomes the differentiator. If machines can optimize decisions, leaders must decide what outcomes are worth optimizing in the first place.Brian describes Edosa’s framework as the kind of guide every leader should keep on their desk and revisit often not because it simplifies AI, but because it sharpens judgment. This episode is a practical, grounded roadmap for leaders who want AI to create genuine human-AI win-wins rather than expensive lessons.

In this episode of Qonversations, New Market Advisors Managing Director Steve Wunker joins host Brian Gorman to explore artificial intelligence through an unexpected lens: evolution. Drawing on the book AI and the Octopus Organization: Building the Superintelligent Firm (co-authored by Steve and Amazon Futurist in Residence Jonathan Brill), the conversation uses contrasting stories of the ammonite and the octopus to examine why too many of today’s organizations are at risk of not surviving. The ammonite relied on rigid armor and disappeared when conditions changed. The octopus survived by sensing, learning, and responding quickly, an analogy that becomes a powerful framework for understanding how leaders need to reshape organizations today in response to AI.Rather than treating AI as a productivity tool or standalone technology, Steve and Brian explore it as a catalyst for deeper systemic change on the scale of the printing press or steam engine. They discuss how AI can decentralize decision-making, improve visibility across organizations, and free people from administrative overload, while also increasing the demand for human judgment, trust, and leadership. The conversation highlights the leadership work required in an AI-infused world: balancing analytical insight with emotional and intuitive intelligence, creating psychological safety during rapid change, and helping people stay anchored when familiar structures no longer hold.This episode is for leaders who sense that AI is changing everything and know that adaptability, not armor, will determine what comes next.

Dr. Trisha Vinatieri, clinical psychologist and Chief Well-Being Officer, joins Brian Gorman for a grounded conversation on burnout not as an individual resilience problem, but as a leadership responsibility. Burnout is often treated as inevitable or as a workload issue to be solved by “doing less.” This conversation challenges that assumption. Trisha and Brian explore how leaders are uniquely positioned to prevent burnout through how work is designed, how purpose is protected, and how people are seen and heard without reducing the work itself. Drawing from Trisha’s work in healthcare systems and Brian’s leadership advisory practice, the episode reframes burnout as a signal of misalignment rather than personal failure. Together, they unpack what leaders can notice earlier, what conversations matter most, and how small shifts in attention, listening, and job design can restore energy and engagement. Burnout is not prevented by doing less. It is prevented when leaders create the conditions for people to do the right work, with clarity, purpose, and dignity. (27 min.)

In this episode of Qonversations, John DeDakis, former Senior Copy Editor for CNN’s “The Situation Room with Wolf Blitzer," novelist, and writing coach, joins host Brian Gorman to explore grief. While John shares his personal experiences of loss, the conversation widens to a larger truth: grief is universal. Everyone carries it at some point through loss of people, pets, roles, health, or identity. Because of that, grief inevitably enters the workplace. Brian and John explore how unacknowledged grief affects energy, focus, morale, and engagement, and why leaders can no longer afford to treat grief as something that happens outside of work. This episode challenges traditional ideas about productivity and professionalism, making the case that understanding grief is becoming a critical leadership capability in times of constant change. 

In this episode of Qonversations, Mike Toguchi, Chief Strategy Officer at Tektonic, sits down with host Brian Gorman for a grounded conversation about AI as a strategic leadership resource, not simply a technology initiative. They explore a growing, unspoken concern among senior leaders: “We’re using AI, but we may not be using it well.” While AI can dramatically expand access to data and insight, Mike and Brian argue that the real challenges aren’t technical. They’re human: how leaders frame outcomes, communicate intent, govern use, and ensure accountability.The conversation challenges the idea that AI lives primarily within IT. While IT plays a critical role, the most consequential decisions about AI belong with leadership, because AI increasingly shapes workflows, judgment, and organizational behavior. Mike shares what he’s seeing across organizations as they mature in their use of AI, shifting from tool obsession to outcome focus, and creating space for experimentation with oversight. This episode is an invitation for leaders to pause, reassess how AI is being used today, and recognize when it’s time to seek perspective beyond their own organization—before early choices harden into long-term constraints.

In this episode of Qonversations, entrepreneur and AI strategist Chris Carter sits down with host Brian Gorman for a grounded, practical conversation about what AI can and cannot do for leaders. Together, they cut through the noise to explore how AI can support thinking without replacing judgment, why the quality of your questions matters more than the tool you choose, and how leaders can stay firmly in the role that only humans can play. This is not a technical tutorial. It’s a human conversation about discernment, pacing, and responsibility in an AI-enabled world. And it may well provide you with insights that change your entire approach to using artificial intelligence. 

In this episode of Qonversations, Brian Gorman sits down with leadership author and advisor David Liddell and President of Liddell Consulting explore what happens when leadership shifts from managing effort to cultivating meaning, alignment, and energy. Through stories from manufacturing, healthcare supply chains, and leadership practice, the conversation surfaces a tension many organizations feel but struggle to name: people are busy, capable, and well-intentioned, yet disconnected from purpose, clarity, and shared outcomes.Rather than treating this as an engagement problem to fix, Brian and David frame it as a wisdom challenge: helping people understand why their work matters, how success is defined, and where their energy is best applied. They explore moving beyond activity metrics to meaningful outcomes, the role of sense-making and unlearning in leadership, and why people commit differently when the human impact of their work becomes visible.As organizations move beyond Industrial-Age assumptions about control and productivity, this episode offers a grounded look at leadership guided by wisdom, not just intelligence, for those who sense that work is changing, even if the language for what’s emerging is still taking shape.

Change doesn’t fail because of bad plans. It fails because of missed conversations. In this episode of Qonversations, Brian Gorman talks with Founder and Principal of MI for Health and behavioral scientist Jeff Wetherhold about why most change initiatives fall short and what actually works. Together, they explore change as a human and emotional process, the limits of top-down approaches, and how leaders can use better conversations to unlock intrinsic motivation and sustainable change. This is a grounded, practical conversation for leaders navigating constant transformation.

In this episode, host Brian Gorman talks with Wes Towers, founder of Uplift360, a digital agency in Australia, about what it really means to lead in an AI-shaped world. Brian and Wes explore how AI can boost performance and free up time, but still can’t match human wisdom, intuition, and contextual judgment. Leaders may get faster answers from AI, but the ability to sense what matters and why remains deeply human. They dig into the risks of relying on AI for complex decisions, including inconsistent or overly generic outputs, and why expertise and discernment are still essential. Wes shares how these gaps show up in real projects and why he advises leaders to pair AI tools with trusted human guidance. Their conversation moves into creativity, human connection, and the parts of work AI can’t touch. Wes describes how automating technical tasks has allowed him to focus more on listening, relationships, and understanding clients at a deeper level. He also talks about a turning point in his own business that pushed him to elevate relationships over transactions.Brian and Wes close by comparing different cultural approaches to business, some beginning with relationships, others with deals, and reflect on why the future favors the former. For leaders looking to adopt AI wisely, their advice is simple: choose tools intentionally, stay rooted in your values, and don’t go it alone.

The demands on leaders are changing even more quickly than the worlds that we are leading in. Those leaders who believe that the path through the uncertainty is to “hold the course” on their approach to leadership will not be successful. From engagement rates, to turnover, to failing strategies, and more, the evidence is clear. Leadership needs to change. In this episode, Rob Matzkin, CEO of the Rob Matzkin Group, joins host Brian Gorman to explore some of the more subtle and some of the more profound ways that leaders need to evolve as they seek to bring their organizations into the future.

In this episode of Qonversations, host Brian Gorman sits down with Co-Founder and CEO of FlipWork Nikki Barua for a grounded, future-facing exploration of what sets humans apart in an AI-driven world. Together they get to the heart of why creativity, communication, compassion, adaptability, and self-awareness matter more than ever and why the future belongs to those willing to evolve. Among other things, they unpack the shift from “human doing” to “human being,” the collapse of the old pyramid model of leadership, and the rise of more distributed, values-driven, adaptive ways of working. They explore how culture must behave like a living system, how energy matters more than time, and how diversity and belonging fuel innovation in the age of intelligent machines. At its core, this conversation is about unlocking your unique zone of genius, the human qualities no algorithm can replace. If you’re navigating the intersection of human potential and intelligent technology, this conversation is a reminder: the future isn’t about competing with machines. It’s about becoming more fully, consciously human.

This is the second part of leadership advisor and coach Ted Whetstone’s interview with host Brian Gorman based on Brian’s book Leading into the Age of Wisdom: Reimagining the Future of Work. In this episode Brian and Ted explore what is meant when leaders talk about the future of work using terms such as “spirit,” “soul,” and “love.” They discuss Frank Lloyd Wright’s philosophy of architecture and how it applies to organization design. And they challenge traditional approaches to organizational change management, which have a dismal success rate. Together, these two episodes (Episodes 143 and 145) offer a vision of the future of work in which AI serves as the catalyst not for a more dystopian future, but for a future that is more humane. 

How, and why, would you make an organization-wide change optional? What would make people want to opt in, even when doing so would cost their team to do so? When was the last time that you fired a team, telling them that they no longer could participate in a change initiative? These are only a few of the stories that Phil Gilbert shares with host Brian Gorman in this episode. Phil, the author of Irresistible Change: A Blueprint for Earning Buy-In and Breakout Success, tells how he and his team succeeded in achieving a significant culture change across 400,000 IBM employees globally. There are important lessons here for every change leader, and every change practitioner, regardless of the size of your organization or the nature of your change. 

Host Brian Gorman becomes the guest for this two-part interview that takes a deep dive into the thinking behind Leading Into the Age of Wisdom: Reimagining the Future of Work. Leadership advisor and coach Ted Whetstone joins Brian to dig into a number of topics as we become immersed in a world in which AI continues to play an increasingly powerful role. Among the many questions this conversation addresses are the ways in which human wisdom is at our core, making us uniquely different from AI, what it means to lead with wisdom or not, and what does it take to be a maverick leader finding the way into this new age dominated not by AI but by wisdom. 

What is the future of work? Will it be dominated by AI, as predicted by many of the voices we hear? Or will it be a future of work led by wisdom? In his book Leading into the Age of Wisdom: Reimagining the Future of Work, author and Qonversations host Brian Gorman examines the differences between intelligence and wisdom and calls out the danger of turning our future of work over to AI. In this episode of Qonversations, Brian addresses these challenges and, drawing from his book, discusses the transformational changes required to lead into the Age of Wisdom. 

It’s easy to make the case that there isn’t much that is constant in the workplace today. Change is no longer just a set of projects and initiatives; it is also an-ever roiling state of being. Today’s workforce, increasingly dominated by Millennials and Gen Z, is not the workforce of even a decade ago. Anyone with access and skill in creating prompts has immediate access to almost unlimited artificial intelligence. All of this and more is placing unprecedented pressure on leaders at all levels of organizational life. Effective leadership today is, by its very nature, different than the leadership of the past. In fact, in many ways, the art of leadership must change in profound ways. In this episode, Jim Carlough, author of The Six Pillars of Effective Leadership, joins host Brian Gorman to explore those foundations of leadership that are unchanging and are, in fact, more important than ever. 

In this episode, Tim Beattie, Founder and CEO of Stellafai, and host Brian Gorman dig into one of today’s more significant leadership challenges: what we measure isn’t always what matters. Productivity metrics like output and velocity don’t equate to impact. Together they explore how leaders can shift focus toward meaningful outcomes, foster psychological safety, and use storytelling to connect with people’s head, heart, and gut. They also discuss AI’s role in coaching and leadership, and how aligning personal purpose with organizational intent can create truly passionate, purpose-driven workforces. (25 minutes) 

We are facing an existential choice. Follow the path of allowing artificial intelligence to become more and more dominant in the workplace and our lives. Or bring the wisdom of people to the application of AI. On this episode, Social entrepreneur, author, and activist Shmuly Yanklowitz joins host Brian Gorman to discuss the path forward based on Brian’s upcoming book Leading into the Age of Wisdom: Reimagining the Future of Work. The conversation focuses on the choices leaders have to make as they consider the integration of AI into the workplace, and the implications that those choices have on individuals, organizations, and society.