The Scratch Agency Podcast

Welcome back to Episode 110 of the Scratch Agency Podcast! In this episode, we sit down with Michael Cruz to break down the essentials of sales success! From pre-qualifying leads to tracking data and scaling your business, Michael shares his insights on building a strong and consistent sales process.🕒 (00:00) - Introduction🕒 (03:09) - The Importance of Pre-Qualifying Leads🕒 (05:59) - Understanding The Three Buckets in Sales 🕒 (08:55) - Tracking and Analyzing Sales Data 🕒 (12:10) - Establishing a Consistent Sales Process 🕒 (15:03) - Overcoming Challenges in Scaling 🕒 (18:08) - The Journey of Growth and Learning 🕒 (21:04) - Final Thoughts and Encouragement Enhance your productivity and reclaim time with Virtual Intelligence, our podcast sponsor. Explore their expert Virtual Employees services now at: virtualintell.comJoin our exclusive Telegram community for The Scratch Agency Podcast to connect with like-minded agents: https://t.me/+cISob2kA3pAyMmY5Sign up for our bi-weekly newsletter to get industry insights and podcast updates straight to your inbox: lp.constantcontactpages.com📌 Connect with us on social media: Instagram: thescratchagencypodcast🔗 For more exclusive content, visit our website: scratchagencypodcast.comThank you for tuning into The Scratch Agency Podcast. Remember to like, share, and subscribe for more valuable insights. Own your future and keep pushing forward. See you next time!

Welcome to Episode 108 of The Scratch Agency Podcast! Explore the importance of authenticity, consistency, and engaging with different platforms to build trust with your audience. Learn how to batch plan content and leverage tools for effective content creation. Don't miss out on the key takeaways from Shawn, Ciara, Brett, and the engaging audience Q&A session.  🕒 (00:00) – Introduction 🕒 (00:53) – Engaging with Different Platforms 🕒 (01:20) – Building Trust Through Social Media 🕒 (01:48) – Sharing Daily Success Paths 🕒 02:42 – Authenticity and Relatability 🕒 (05:00) – Consistency and Contextual Copy 🕒 (49:36) – Batch Planning and Leveraging ToolsEnhance your productivity and reclaim time with Virtual Intelligence, our podcast sponsor. Explore their expert Virtual Employees services now at:virtualintell.comJoin our exclusive Telegram community for The Scratch Agency Podcast to connect with like-minded agents:https://t.me/+cISob2kA3pAyMmY5Sign up for our bi-weekly newsletter to get industry insights and podcast updates straight to your inbox:thescratchagencypodcast📌 Connect with us on social media: Instagram:thescratchagencypodcast🔗 For more exclusive content, visit our website:scratchagencypodcast.com🔥 Don’t forget tolike,comment, andsubscribe for more valuable insights!Thank you for tuning into The Scratch Agency Podcast. Remember to like, share, and subscribe for more valuable insights. Own your future and keep pushing forward. See you next time!

Welcome to Episode 79 of  The Scratch Agency Podcast, where we empower scratch agents with insights and strategies from industry leaders! hosts Stephen Turnbull and Shawn Fitzgerald are joined by the inspirational Dr. Billy Williams, founder of Inspire Nation Business Mentoring. Dr. Williams shares his wealth of experience and insights on various crucial topics for insurance agents. ⏰(00:00) - Introduction. ⏰(01:50)- Dr. Billy Williams' Background. ⏰(04:12) - Discussion on FCC Rules. ⏰(08:30)- Implementation of PEWC Wording. ⏰(11:55) - Importance of Video Content. ⏰(39:46) - Handling Client Queries. ⏰(45:02) - Focus on Lead Generation. Enhance your productivity and reclaim time with Virtual Intelligence, our podcast sponsor. Explore their expert Virtual Employees services now at: ⁠virtualintell.com 📌 Connect with us on social media:      Instagram: thescratchagencypodcast 🔗 For more exclusive content, visit our website: scratchagencypodcast.com Thank you for tuning into the Scratch Agency Podcast. Own your future and keep pushing forward. See you next time!

In this episode of The Scratch Agency Podcast, we sit down with David Watson, a leader in tech-driven insurance solutions, to dive deep into how agencies can modernize their proposal process, enhance client engagement, and scale effectively. From custom proposals to integrating tools like Advisor Evolved, QuoteVids, and Risk Advisor, this conversation is packed with actionable insights for agency owners and producers.Whether you're looking to streamline workflows, personalize your proposals, or better explain coverage and deductibles to clients, this episode has you covered. 🕒 (00:00) - Introduction 🕒 (02:49) - Exploring custom proposals with Advisor Evolved 🕒 (06:11) - Optimizing video proposals with QuoteVids 🕒 (08:46) - Integrating Risk Advisor and Advisor Evolved 🕒 (12:00) - Enhancing client engagement through personalization 🕒 (14:49) - Streamlining the proposal process 🕒 (18:03) - The importance of password protection in proposals 🕒 (27:45) - Personalization of proposals 🕒 (30:28) - Understanding deductibles and coverage 🕒 (32:34) - The human touch in insurance 🕒 (34:13) - Creating agency proposals easily 🕒 (46:16) - Scaling and processes in insurance agenciesEnhance your productivity and reclaim time with Virtual Intelligence, our podcast sponsor. Explore their expert Virtual Employees services now at: virtualintell.comJoin our exclusive Telegram community for The Scratch Agency Podcast to connect with like-minded agents: thescratchagencypodcast📌 Connect with us on social media: Instagram: thescratchagencypodcast🔗 For more exclusive content, visit our website: scratchagencypodcast.comThank you for tuning into The Scratch Agency Podcast. Remember to like, share, and subscribe for more valuable insights. Own your future and keep pushing forward. See you next time!

Welcome back to Episode 105 of the Scratch Agency Podcast! We sit down with Brad Boldt to dive deep into the world of hiring and onboarding. If you're looking to refine your processes and build a thriving workplace culture, this episode is for you. 🕒(00:00) - Introduction 🕒(01:57) - Discussion on hiring and onboarding process 🕒(03:24) - Importance of creating a structured hiring process 🕒(05:15) - The value of assessing candidates and gathering data 🕒(06:26) - Utilizing team interviews as part of the hiring process 🕒(09:22) - Final interviews and assessing cultural fit 🕒(12:27) - Utilizing assessments and written communication in the hiring process 🕒(16:09) - Paying attention to red flags in the hiring process 🕒(34:25) - Importance of being intentional in creating a positive work culture Enhance your productivity and reclaim time with Virtual Intelligence, our podcast sponsor. Explore their expert Virtual Employees services now at: virtualintell.com Join our exclusive Telegram community for The Scratch Agency Podcast to connect with like-minded agents: https://t.me/+cISob2kA3pAyMmY5 Sign up for our bi-weekly newsletter to get industry insights and podcast updates straight to your inbox: https://lp.constantcontactpages.com/sl/Z5erkKq/thescratchagencypodcast. 📌 Connect with us on social media:  Instagram: thescratchagencypodcast 🔗 For more exclusive content, visit our website: scratchagencypodcast.com Thank you for tuning into The Scratch Agency Podcast. Remember to like, share, and subscribe for more valuable insights. Own your future and keep pushing forward.  See you next time!

Welcome back to Episode 103 of The Scratch Agency Podcast! In this episode we sit down with Mike Sharp, the owner of Sharp Insurance Agency, to dive into strategies for growth, prospecting, branding, and achieving long-term success. Whether you're an agency owner or someone looking to scale your business, this episode is packed with actionable insights. 🕒 (00:00) – Introduction 🕒 (01:29) – Prospecting Strategies and Growth Goals 🕒 (01:58) – Business Acquisition Opportunities and Valuation 🕒 (02:57) – Importance of Seizing Business Opportunities🕒 (04:50) – Community Involvement Through Ads and Sponsorships 🕒 (06:38) – Setting Weekly Goals for Long-term Success 🕒 (09:50) – Revenue and Premium Goals: Metrics That Matter 🕒 (12:51) – Personalized Branding for Community Recognition 🕒 (19:52) – Building Customer Trust and Accountability 🕒 (24:05) – Balancing Personal Branding and Team Expansion 🕒 (38:19) – Challenges of Team Collaboration vs. Personal Branding 🕒 (39:48) – Acting Like a Larger Entity to Manage Client Expectations 🕒 (40:36) – Self-Belief and Ownership Goals Enhance your productivity and reclaim time with Virtual Intelligence, our podcast sponsor. Explore their expert Virtual Employees services now at: virtualintell.com Join our exclusive Telegram community for The Scratch Agency Podcast to connect with like-minded agents: https://t.me/+cISob2kA3pAyMmY5 Sign up for our bi-weekly newsletter to get industry insights and podcast updates straight to your inbox: https://lp.constantcontactpages.com/sl/Z5erkKq/thescratchagencypodcast. 📌 Connect with us on social media: Instagram: thescratchagencypodcast 🔗 For more exclusive content, visit our website: scratchagencypodcast.com Thank you for tuning into The Scratch Agency Podcast. Remember to like, share, and subscribe for more valuable insights. Own your future and keep pushing forward. See you next time!

Welcome back to Episode 102 of The Scratch Agency Podcast! In this episode, we sit down with Osama Al Haymi to delve into the intricacies of claims management. From understanding the claims process to handling catastrophic losses, Osama shares invaluable insights and practical tips to improve client experiences and outcomes. If you're looking to enhance your claims knowledge, this episode is a must-listen!  🕒 (00:00) - Introduction. 🕒 (02:47) - Understanding the Claims Process. 🕒 (05:58) - Setting Up the Claims Process. 🕒 (09:02) - Initial Client Interaction During Claims. 🕒 (11:54) - Navigating Complex Claims. 🕒 (14:48) - Handling Catastrophic Losses. 🕒 (17:51 )- The Importance of Human Connection. 🕒 (20:47) - Final Thoughts on Claims Management. Enhance your productivity and reclaim time with Virtual Intelligence, our podcast sponsor. Explore their expert Virtual Employees services now at: virtualintell.com Join our exclusive Telegram community for The Scratch Agency Podcast to connect with like-minded agents: https://t.me/+cISob2kA3pAyMmY5 Sign up for our bi-weekly newsletter to get industry insights and podcast updates straight to your inbox: https://lp.constantcontactpages.com/sl/Z5erkKq/thescratchagencypodcast. 📌 Connect with us on social media:  Instagram: thescratchagencypodcast 🔗 For more exclusive content, visit our website: scratchagencypodcast.com Thank you for tuning into The Scratch Agency Podcast. Remember to like, share, and subscribe for more valuable insights. Own your future and keep pushing forward.  See you next time!

Welcome to Episode 92 of The Scratch Agency Podcast! hosted by Stephen Turnbull and Shawn Fitzgerald! In this episode, we sit down with Chris Langile, the owner of Advisory Evolve, to dive into the world of AI and its growing influence on the insurance industry. 🕒 (00:00) - Introduction. 🕒 (00:55) - Chris Langile shares his thoughts on ChatGPT, AI, and their impact on insurance. 🕒 (02:18)- A deep dive into the beta launch of ChatGPT by OpenAI and its potential to disrupt the search engine market. 🕒 (04:40) - The competition heats up—how will this affect search results and publishers? 🕒 (06:32) - Practical advice on carefully implementing AI tools in your agency’s workflow. 🕒 (27:03) - The importance of focusing on solutions that truly solve problems, not just the latest tech trends. Enhance your productivity and reclaim time with Virtual Intelligence, our podcast sponsor. Explore their expert Virtual Employees services now at: virtualintell.com 📌 Connect with us on social media:  Instagram: thescratchagencypodcast 🔗 For more exclusive content, visit our website: scratchagencypodcast.com Thank you for tuning into The Scratch Agency Podcast. Own your future and keep pushing forward. See you next time!

Welcome to Episode 71 of The Scratch Agency Podcast! In this episode, we delve into the world of business partnerships with the insightful Don Rowan and Roe of Agency CFO. Join us as we explore the dynamics, challenges, and opportunities of forming partnerships in the business world. ⏰ (0:00) - Introduction to partnership opportunities and potential pitfalls ⏰ (3:08) - Approaching family and business partnerships ⏰ (4:19) - The importance of planning in business partnerships ⏰ (9:42) - Strategies for building successful business partnerships ⏰ (17:50) - Challenges of partnerships and the role of financial management ⏰ (21:26)- Merging two agencies with different philosophies ⏰ (25:09) - Insights from industry experts on partnerships in business ⏰ (31:38) - Partnering with other agencies for shared resources and success ⏰ (41:02) - Transferring wealth between generations Enhance your productivity and reclaim time with OnHandVas, our podcast sponsor – explore their expert VA services now at: https://onhandvas.com 📌 Connect with us on social media:      Instagram: thescratchagencypodcast      TikTok: thescratchagencypodcast 🔗 For more exclusive content, visit our website: scratchagencypodcast.com Whether you're considering entering a partnership, currently in one, or simply interested in the dynamics of business relationships, this episode offers valuable insights and practical advice from seasoned professionals.

Welcome to Episode 70 of The Scratch Agency Podcast! In this episode, we dive deep into the world of insurance sales and business growth strategies with the incredible Patrick Murakami. Join us as we uncover valuable insights and strategies that can help you excel in the insurance industry. ⏱️(0:00) - Introduction ⏱️(1:45) - Leveraging Facebook groups for lead generation ⏱️(9:42) - Asking the right questions to uncover clients' needs and grow your business ⏱️(16:01) - Building brand awareness and providing value to clients through community groups ⏱️(20:31) - Leveraging Facebook groups for business growth ⏱️(23:41) - The importance of authenticity and connection in insurance sales ⏱️(29:12) - Building an insurance agency through social media and Facebook groups ⏱️(34:10) - More on leveraging Facebook groups for business growth ⏱️(39:23) - Growing and monetizing Facebook groups Enhance your productivity and reclaim time with OnHandVas, our podcast sponsor – explore their expert VA services now at: onhandvas.com 📌 Connect with us on social media:      Instagram: thescratchagencypodcast      TikTok: thescratchagencypodcast 🔗 For more exclusive content, visit our website: scratchagencypodcast.com Whether you're just starting out in the insurance industry or looking to take your business to the next level, this episode is packed with actionable tips and strategies that you can implement right away.

Welcome back to Episode 69 of The Scratch Agency Podcast! In this exciting installment of our Community Call series, we're joined by industry expert Patrick McBride to explore the fascinating world of automation in insurance agencies. Get ready to revolutionize your approach to efficiency and customer experience! ⏰ (0:00) - Introduction to Patrick McBride and the discussion on automation in insurance agencies. ⏰ (1:16) - Exploring technology and automation in the real estate industry for insights. ⏰ (3:43) - Balancing modernization with the personal touch in the insurance experience. ⏰ (7:06) - Maximizing lead velocity through automation in insurance agencies. ⏰ (13:26) - Streamlining lead assignment and automation processes within agencies. ⏰ (16:50) - Setting expectations for lead velocity and maintaining a personal touch in insurance sales. ⏰ (22:57) - Leveraging Zapier and Facebook ads to automate the insurance quote process. ⏰ (26:18) - Unpacking lead generation strategies and automation tactics in insurance agencies. ⏰ (32:01) - Finding the perfect blend of automation and personal touch in sales. ⏰ (42:20) - Prioritizing efficiency and enhancing customer experience through automation in insurance agencies. ⏰ (45:10) - Crafting an effective email marketing strategy tailored for insurance agencies. ⏰ (49:32) - Exploring insurance agency marketing strategies and workflow optimization. ⏰ (52:11) - Email marketing automation techniques and optimizing processes for success. ⏰ 56:53 - Discovering tech solutions tailored specifically for insurance agencies. Enhance your productivity and reclaim time with OnHandVas, our podcast sponsor – explore their expert VA services now at: onhandvas.com 📌 Connect with us on social media:      Instagram: thescratchagencypodcast      TikTok: thescratchagencypodcast 🔗 For more exclusive content, visit our website: scratchagencypodcast.com 🔥 Don't miss out on this in-depth discussion on automation strategies and tech solutions that can revolutionize your insurance agency! Whether you're a seasoned professional or just starting, there's something valuable for everyone in this episode.

Welcome back to The Scratch Agency Podcast! In this insightful episode, we sit down with industry expert David Watson to delve into the dynamic world of risk advisory tools and his extensive experiences in the insurance industry. Tune in as we explore key topics and gain valuable insights that can shape the future of insurance agencies. ⏰ (0:00) - Introduction ⏰ (1:27) - Insurance Industry Experience and M&A Activity ⏰ (9:11) - Risk Management Platform for Insurance Agencies ⏰ (13:26) - The Importance of a Centralized Data Management System ⏰ (17:28) - Using Risk Advisor for Agency Growth and Efficiency ⏰ (22:56) - Automating Data Entry for Insurance Leads in Agency Zoom ⏰ (29:21) - Future Plans for a Risk Management Platform ⏰ (34:43) - Risk Management Tools for Insurance Agents Enhance your productivity and reclaim time with OnHandVas, our podcast sponsor – explore their expert VA services now at: onhandvas.com 📌 Connect with us on social media: Instagram: @thescratchagencypodcast TikTok: @thescratchagencypodcast 🔗 For more exclusive content, visit our website: scratchagencypodcast.com 🚀 Join us on this journey as we unravel the intricate world of risk in the insurance industry and explore the cutting-edge tools that are reshaping the landscape. Whether you're an insurance professional, entrepreneur, or simply curious about the ins and outs of risk management, this episode is packed with valuable insights you won't want to miss!

In Episode 141 of the Scratch Agency Podcast, we’re joined by James Itell of Younger Insurance Agency — a scratch agent who built a thriving insurance operation inside a car dealership. James takes us behind the scenes of this unique setup, sharing how he started from scratch in 2018 with zero experience and turned an idea into a scalable insurance business deeply integrated with an auto group.From navigating early skepticism and managing carrier concerns to qualifying leads fast and delivering quotes before customers even leave with their new cars — this episode is packed with real-world strategies on how to make unconventional partnerships work.💡 James shares lessons on setting clear standards, saying “no” confidently, and why a quick no is always better than a long yes. Whether you’re building referral partnerships with mortgage lenders, dealerships, or realtors — you’ll walk away with clarity on how to earn trust, stay efficient, and make your agency stand out.🔥 If you’ve ever considered embedding your agency inside a high-volume business or want to refine your own lead process, this conversation shows what’s possible with focus, honesty, and systems that serve both the client and your team.🕒 Timestamps:00:00 – Intro & Guest Welcome03:15 – Launching an Agency Inside a Car Dealership07:42 – Starting from Scratch: No License, No Carriers12:34 – Managing Risk & Loss Ratios in the Dealer Environment17:09 – Building Buy-In with Your Referral Partner21:40 – Developing Pre-Qualifying Filters That Work27:18 – Why “A Quick No Beats a Long Yes”32:03 – Speed to Quote: Process & Presentation37:55 – When to Say No & How to Say It Well43:01 – Tech, CRMs, and Automating the Experience47:26 – Handling Tough Leads with Confidence51:44 – Lessons on Building a Business Inside a Business56:33 – Final Thoughts & James’s Advice to Scratch Agents🤝 Connect with James:📘 Facebook: James Itell🎧 Listen on Spotify:https://open.spotify.com/show/7hutxCZ5NUPqF5hRdC79Hl?si=33a6cfadba084957📲 Follow us on Instagram:https://www.instagram.com/thescratchagencypodcast🔗 Join our Telegram Community:https://t.me/+cISob2kA3pAyMmY5💻 Visit Our Website:https://scratchagencypodcast.comThank you for tuning into The Scratch Agency Podcast.Like, share, and subscribe for more high-trust, high-growth insurance conversations.Own your future — we’ll see you next time.

In Episode 140 of the Scratch Agency Podcast, co-hosts Stephen Turnbull and Shawn Fitzgerald break down their step-by-step renewal workflows, sharing what works (and what doesn't) when it comes to proactive client retention, automations, audits, and upsell opportunities.From custom renewal checklists and 60-day touchpoints to virtual team involvement and CRM triggers, Stephen and Shawn get deep into the weeds on how they structure renewal reviews that drive retention, increase cross-sells, and prevent cancellation headaches before they start.💡 Whether you’re running a solo shop or scaling a team, this episode helps you rethink your entire approach to renewals — and gives you the language, tools, and structure to make the process more intentional, efficient, and impactful.🔥 If you’ve ever had a client say “I haven’t heard from you in 3 years,” or you’re tired of last-minute reshops, this episode is a playbook for leveling up your service rhythm.🕒 Timestamps:00:00 – Intro: T5 Hats, Socks & Community Chats02:45 – Why Renewal Touchpoints Matter More Than Ever06:13 – Automations: Email, Text & Booking Links11:40 – Renewal Audits, Checklists & Internal Decision Trees17:25 – Monoline vs. Packaged Accounts & Cross-Sell Triggers21:10 – Tracking Mortgage Billing & Preventing Cancellations26:03 – When to Shop vs. When to Stay Put30:14 – How to Warm Clients Up to Inevitable Increases34:46 – CRM Tags, Team Roles & Standardizing Outreach40:05 – Documenting the Process & Running It as a Team45:20 – Final Advice: Clarity, Consistency & Client Confidence🎧 Listen on Spotify:https://open.spotify.com/show/7hutxCZ5NUPqF5hRdC79Hl?si=33a6cfadba084957📲 Follow us on Instagram:https://www.instagram.com/thescratchagencypodcast🔗 Join our Telegram Community:https://t.me/+cISob2kA3pAyMmY5💻 Visit Our Website:https://scratchagencypodcast.comThanks for tuning in to The Scratch Agency Podcast.Like, share, and subscribe for more real-world conversations about building from scratch.Own your future — we’ll see you next week!

In Episode 139 of the Scratch Agency Podcast, Stephen Turnbull and Shawn Fitzgerald sit down for a powerful unscripted conversation on hiring, agency growth, and learning to trust your instincts — even when it goes against common advice.Shawn shares how he bucked industry norms and successfully hired a remote, part-time licensed CSR, a move most people told him was a bad idea. From structuring responsibilities and managing performance to tech stack, training, and licensing logistics — this episode is a playbook for agents ready to scale, but not sure how to take the first step.💡 They also explore a bigger theme: the importance of filtering out noise, trusting your gut, and building a business that works for your life, market, and season — not someone else's blueprint.🔥 If you're a scratch agent wondering when to hire, who to hire, or how to set it up right the first time — this episode is filled with real talk, tested lessons, and practical steps.🕒 Timestamps:00:00 – Intro: Coffee, Snow, and the Power of Perspective03:40 – What Happens When You Ignore Industry Advice07:55 – The Case for Part-Time Help: Why It Worked11:02 – How to Structure Roles & Set Clear Expectations15:15 – Tools, Tech, and Productivity Monitoring20:08 – Common Hiring Pitfalls & Red Flags24:42 – From Part-Time CSR to VA Support System29:10 – Seasons of Business & Knowing What You Need Now35:05 – Trusting Your Gut vs Following the Crowd40:13 – If You Could Start Over: One Thing You’d Do Differently44:28 – Volume Creates Luck & Staying Focused Early49:12 – Closing Thoughts & Telegram Community Shoutout🎧 Listen on Spotify:https://open.spotify.com/show/7hutxCZ5NUPqF5hRdC79Hl?si=33a6cfadba084957📲 Follow us on Instagram:https://www.instagram.com/thescratchagencypodcast🔗 Join our Telegram Community:https://t.me/+cISob2kA3pAyMmY5💻 Visit our Website:https://scratchagencypodcast.comThanks for tuning into The Scratch Agency Podcast.Like, share, and subscribe — and remember to dig down deep, believe in yourself, and own your future. See you next week!

In Episode 138 of the Scratch Agency Podcast, we’re joined by Aaron Farmer, founder of California Flood Insurance and the H2Quoter platform. Aaron walks us through his 25+ year journey from working with captives like Farmers Insurance to building his own flood-focused MGA and tech tools that empower agents nationwide.We cover the evolution from hand-dialing cold leads with a phone book to empowering agents with instant flood quotes from 7+ carriers using a custom-branded link. Aaron gets real about the early grind, staying profitable in tough markets, and how agents today can use embedded tools, automation, and pain-point-based selling to dominate a niche.🔥 Whether you're an agency owner looking to niche down, a producer wanting to scale with smarter systems, or just wondering where flood fits in a modern book — this one’s packed with insight, inspiration, and tactical advice.🕒 Timestamps:00:00 – Introduction03:50 – Breaking into Insurance with No Experience08:32 – From X-Dating to Flood Specialization12:58 – Becoming a Lloyd’s MGA & Going Independent18:13 – Lessons from the Captive Side22:09 – Scaling with H2Quoter & Embedded Tech26:40 – What “Riches in Niches” Really Means31:44 – High-Impact Prospecting Tips for Scratch Agents36:27 – Pain Points, Automation & How to Stand Out41:16 – Hiring, Culture & Long-Term Buy-In47:02 – The #1 Mistake New Agents Make50:43 – Final Thoughts & Aaron’s Offer for Listeners🎯 Special Offer:Mention this podcast to get 25% commission on your first H2Quoter policy → https://H2Quoter.com🤝 Connect with Aaron:LinkedIn | H2Quoter.com📩 Email: farmer@californiafloodinsurance.comJoin our exclusive Telegram community for The Scratch Agency Podcast to connect with like-minded agents: https://t.me/+cISob2kA3pAyMmY5📌 Connect with us on social media: Instagram: https://www.instagram.com/thescratchagencypodcast🎧 Listen now on Spotify: https://open.spotify.com/show/7hutxCZ5NUPqF5hRdC79Hl?si=33a6cfadba084957🔗 For more exclusive content, visit our website: https://scratchagencypodcast.com/Thank you for tuning into The Scratch Agency Podcast. Remember to like, share, and subscribe for more valuable insights. Own your future and keep pushing forward. See you next time!

In Episode 137 of the Scratch Agency Podcast, co-hosts Stephen Turnbull and Shawn Fitzgerald go behind the scenes to share exactly how they run weekly team meetings, one-on-ones, and monthly check-ins inside their agencies.Whether you’re a solo agent just starting out or growing a team of producers and VAs, this episode gives you a step-by-step framework for meetings that actually move the needle. From sharing core values and agency goals to reviewing quotes, retention, and team wins — this conversation is packed with strategies to boost team accountability, alignment, and culture.🔥 If you're tired of meetings that feel like a waste of time (or not having any at all), this episode shows you how to build a rhythm that creates results — even if your team is fully remote.🕒 Timestamps:00:00 – Introduction & Mindset: “You Are Where You Wanted to Be”04:38 – The Power of Mastermind Groups & Why You Should Start One08:55 – Why Team Meetings Matter, Even with a Small Team10:50 – Stephen’s Weekly Structure: Core Values, Wins, and Check-ins16:24 – Shawn’s Framework: Vision, Metrics, and Accountability20:11 – Recurring Meetings: Monday Sync, Wednesday Cancellations, Friday Wrap-Ups24:30 – Giving Team Members Ownership in Meetings27:08 – Monthly One-on-Ones & Leadership Reflections30:20 – Using a Running Feedback Log Instead of Interrupting Work33:04 – Final Thoughts: Act Like a Big Agency from Day One🎧 Listen on Spotify:https://open.spotify.com/show/7hutxCZ5NUPqF5hRdC79Hl?si=33a6cfadba084957📲 Follow us on Instagram:https://www.instagram.com/thescratchagencypodcast🔗 Join our Telegram Community:https://t.me/+cISob2kA3pAyMmY5💻 Visit our Website:https://scratchagencypodcast.comThank you for tuning into The Scratch Agency Podcast.Like, share, and subscribe for more real conversations about building from the ground up.Own your future — we’ll see you next time!

In Episode 136 of The Scratch Agency Podcast, we’re joined by Jason Kilgo, founder of Kilgo Insurance, who shares his journey from being GEICO’s top national producer to building a thriving independent agency built on leadership, legacy, and relationships.Jason opens up about his early career in corporate insurance, the lessons he carried from high-volume sales environments, and how those experiences shaped the way he leads his agency today. He breaks down the mindset and discipline required to grow, how to hire and retain the right people, and why strong relationships still outperform any marketing strategy.🔍 Whether you’re an agent thinking about going independent, building your first team, or trying to master sales and culture inside your agency — this episode delivers raw lessons from someone who’s lived both sides of the industry.🕒 Timestamps:00:00 – Introduction & Welcoming Jason Kilgo04:12 – From GEICO to Mortgage to Insurance Ownership09:40 – Lessons from Selling 1,600 Policies a Year14:55 – The Power of Roleplay, Coaching & Real Sales Training20:33 – Building Kilgo Insurance from Scratch in 201625:12 – Relationship-Based Prospecting & Referral Growth30:10 – Transitioning to Commercial & Strategic Niches36:48 – How Leadership and Hiring Shape Agency Growth42:05 – The Hardest Lessons in Building a Team47:58 – The Interview Process: Why “Slow to Hire” Wins52:10 – Legacy, Mindset, and Lessons for Scratch Agents🎯 Sponsor:Enhance your productivity and reclaim your time with Virtual Intelligence.Explore their expert Virtual Employees services now at: https://virtualintell.com📱 Join our community:Telegram: https://t.me/+cISob2kA3pAyMmY5📌 Follow us:Instagram: https://www.instagram.com/thescratchagencypodcast🎧 Listen on Spotify:https://open.spotify.com/show/7hutxCZ5NUPqF5hRdC79Hl🔗 For more exclusive content:https://scratchagencypodcast.comThanks for tuning into The Scratch Agency Podcast.Like, share, and subscribe — and remember to dig down deep, believe in yourself, and own your future. See you next week!

In Episode 135 of The Scratch Agency Podcast, we’re joined by Josh Dott, owner of Dott Insurance Group, who breaks down how he’s completed 10 agency acquisitions in just eight years — including six in the last two alone. Josh shares how he went from scratch agent to serial acquirer and gives a step-by-step blueprint for buying agencies the right way.We delve into what it truly takes to prepare for your first deal, how to structure conversations with sellers, and the often-overlooked power of long-term relationships and reputation. Josh also opens up about funding options, working with local and national lenders, and the operational chaos that can follow if you’re not set up properly post-close.🔍 Whether you're just starting your agency or already thinking about growth via acquisition, this episode is packed with real talk, strategy, and hard-won lessons you won’t find anywhere else.🕒 Timestamps:00:00 – Welcome Back: Josh Dott on Episode 13404:02 – Josh’s Story: From Scratch Agent to 10 Acquisitions07:10 – Step One: Are You Really Ready to Acquire?11:45 – The Systems You Need in Place Before Buying15:32 – Why Your Reputation Matters More Than Your Offer18:15 – Step Two: The Power of Honest Conversations24:20 – Step Three: Financials, Staff, Carriers & Due Diligence29:10 – LOI vs NDA: What They Are and When to Use Them34:50 – What Sellers Actually Want (It’s Not Just Money)39:03 – Success Stories & Mistakes Josh Learned From46:18 – Why Organic Growth Still Matters Post-Acquisition52:00 – Funding Your First Deal: Lenders, Terms & Timing58:32 – Client Communication & Brand Transitions After Closing1:02:40 – Final Advice for Scratch Agents Planning to Scale🎯 Sponsor:Enhance your productivity and reclaim your time with Virtual Intelligence.Explore their expert Virtual Employees services now at: https://virtualintell.com📱 Join the Scratch Agent community:Telegram: https://t.me/+cISob2kA3pAyMmY5📌 Follow us:Instagram: https://www.instagram.com/thescratchagencypodcast🎧 Listen on Spotify:https://open.spotify.com/show/7hutxCZ5NUPqF5hRdC79Hl🔗 For more content & community:https://scratchagencypodcast.comThanks for tuning in to The Scratch Agency Podcast.Like, share, and subscribe — and remember to dig down deep, believe in yourself, and own your future. See you next week!

In Episode 134 of The Scratch Agency Podcast, we’re joined by David Watson, founder of RiskAdvisor, making his record fourth appearance on the show. David unveils RiskAdvisor’s newest innovation — Underwriting AI, a feature designed to help agents instantly determine carrier eligibility, streamline quoting, and eliminate wasted time in the intake process.He explains how this tool uses real underwriting guidelines to provide red, yellow, and green indicators for carrier fit — turning a 90-minute quoting process into a matter of minutes. The conversation dives into how this innovation will change the way agencies handle risk intake, increase productivity, and improve data accuracy across carriers.Stephen and Shawn also discuss future updates with David, including customizable risk profiles, dynamic forms, and deeper integrations — demonstrating how RiskAdvisor continues to drive innovation in insurance technology.🔍 Whether you're a current RiskAdvisor user or exploring tools to modernize your workflow, this episode gives you an inside look at the future of AI-driven underwriting and how it’s reshaping the agency tech landscape.🕒 Timestamps:00:00 – Milestone Episode: David Watson Returns for the 4th Time03:45 – Announcing RiskAdvisor’s Underwriting AI07:10 – How Underwriting AI Works (Green, Yellow, Red System)13:22 – Saving Time: Turning 90 Minutes of Quoting into 3018:05 – Updating Carrier Guidelines & Secure AI Learning25:48 – Why Agents Need Smarter Intake Processes32:17 – Customizable Forms & Simplifying Data Entry38:55 – What’s Next for RiskAdvisor: Customer Risk Profiles & Integrations44:40 – Future Plans: AI for Cross-Selling & Property Data Automation50:18 – How to Get Started with Underwriting AI🎯 Sponsor:Enhance your productivity and reclaim your time with Virtual Intelligence.Explore their expert Virtual Employees services now at: https://virtualintell.com📱 Join our community:Telegram: https://t.me/+cISob2kA3pAyMmY5📌 Follow us:Instagram: https://www.instagram.com/thescratchagencypodcast🎧 Listen on Spotify:https://open.spotify.com/show/7hutxCZ5NUPqF5hRdC79Hl🔗 For more exclusive content:https://scratchagencypodcast.comThanks for tuning in to The Scratch Agency Podcast.Like, share, and subscribe — and remember to dig down deep, believe in yourself, and own your future. See you next week!