Claim OwnershipThe Happy Customer Channel
Subscribed: 5Played: 35
Subscribe
© 2025 The Happy Customer Channel
Description
YouTube and Podcast series around providing excellent customer service to any industry.
101 Episodes
Reverse
In this episode, our host welcomes Jared Doerfler from Hanna Golf to discuss his entrepreneurial journey of building a putter company from scratch. Jared shares insights on his demographic, the importance of world-class customer service, and his experience running a call center company and a creative e-commerce agency.
Ricardo “Monkey” Morales was no ordinary man. A Cuban exile turned CIA operative, arms dealer, and alleged drug smuggler, Morales lived a life that blended James Bond, Scarface, and Rambo. In this episode, we sit down with Sean Oliver and Ricardo Morales Jr., co-authors of the new book Monkey Morales, to uncover the secrets, scandals, and chaos that defined this controversial figure.
From CIA missions and assassination plots to Miami’s cocaine wars of the 1980s, Monkey Morales’s story is filled with espionage, politics, danger, and family drama. Ricardo Morales Jr. opens up about what it was like growing up with “The Monkey” as a father, while Sean Oliver shares the process of researching and writing this explosive true story.
Dan shares his background and why sales is the foundation of every business, the importance of team building, and why schools should start teaching sales as a major. From football metaphors to business strategy, he breaks down how to control the controllable, build your own destiny, and approach life and work with the mindset of an entrepreneur.
John shares his personal journey of how he got started, the lessons he’s learned building his career, and the practices that have helped his clients, customers, and employees thrive. From creating a culture of world-class hospitality to developing stronger relationships with teams and customers, John reveals what it really takes to succeed as a boss, manager, and leader.
Whether you’re an entrepreneur, business leader, or just passionate about delivering unforgettable service, this conversation will inspire you to rethink how you connect with people and how relationships drive long-term success.
From making the right deals to building the right mindset, Iman shares actionable insights that every entrepreneur, investor, and business professional can use.
You’ll learn:
• How to approach multi-family and real estate investing strategically
• Why mindset is the key to success in business and life
• How to use social media (especially X/Twitter) to grow influence and close deals
• Behind-the-scenes details of real business negotiations and partnerships
• Best practices for building wealth, scaling, and staying relevant in today’s market
• Whether you’re an entrepreneur, investor, or business leader, this episode is packed with value you can apply right away.
🚀 If you’re looking for inspiration, strategies, and proven tips to level up in business, this conversation with Iman Jalali delivers.
Both Aakash and Sonny share the highs, lows, and lessons of growing businesses, exiting to private equity, and navigating the shift from entrepreneur to investor. From negotiating deal structures and keeping company culture intact, to the surprises of fees, consultants, and financial engineering, this candid conversation pulls back the curtain on an industry often seen as mysterious.
You’ll hear:
🍷 The decision-making process behind selling to private equity vs. strategics
💼 How family businesses can prepare for growth and eventual exits
📊 The reality of private equity partnerships (the good, the bad, and the surprising)
🤝 The importance of culture, legacy, and staying grounded through it all
Whether you’re an entrepreneur considering your own exit, curious about the world of private equity, or just love hearing real stories from operators turned investors, this episode is packed with insights (and a few laughs).
From the runways to your IG feed, Frank shares:
🧵 The fashion houses he's loving right now
🔥 Summer 2025 fashion trends to watch
📱 How TikTok & Instagram are shaping style
🎨 His favorite fashion icons & style inspirations
👕 What’s “in” vs. what’s “out” this season
Whether you're into high fashion, streetwear, or just want to upgrade your summer fit, this episode is packed with insight, energy, and real style talk.
Forget the sleazy tactics and hard closes. Steve shares why the future of sales is human — and how likability, relationships, and mindset separate the amateurs from the pros.
🎯 Topics Covered:
• Why people buy people, not products
• The misunderstood art of business development
• How to master the mundane and create a daily process
• Sales leadership, team culture & why most orgs fail their salespeople
• LinkedIn do’s and don’ts for sales professionals
• The power of reciprocity, storytelling & referrals
• Working with legends like Don Shula, Nick Saban, and Jimmy Johnson
• His family story, coaching legacy, and the Nudelberg Daily Huddle
🚀 Whether you're a sales vet or just starting out, this episode is packed with real-life perspective, powerful takeaways, and a whole lot of wisdom from the trenches.
King Tetrus shares his origin story—from childhood dreams to becoming a respected name in the Miami rap scene. We dive into how he found his voice as an artist, what inspires his lyrics, and the role of family, identity, and culture in shaping his message.
But this isn’t just about beats and bars—we go deep into the business of being a rapper in 2025. From music marketing, building a team, branding, and growing on social media platforms like Instagram, YouTube, and Spotify, King Tetrus breaks down the real work behind the art.
If you're a hip-hop fan, independent artist, or someone navigating the creative grind, this is a must-watch.
Join us as we explore:
🥊 The evolution and rise of BKFC
📈 What’s fueling the surging popularity of the sport
🌍 How BKFC is changing the fight game worldwide
🎥 Big names like Conor McGregor and Mark Wahlberg entering the conversation
🧠 Behind-the-scenes insights from Sergio on the organization’s vision, strategy, and next moves
Whether you're a hardcore fight fan or just curious about the fastest-growing sport in combat entertainment, this episode has something for you.
📺 Subscribe for more insider conversations and hit that 🔔 for updates!
We break down the basics: what stem cells are, why and when you should consider storing them, and the future of stem cell treatments.
We also dive into the myths, the medical differences between U.S. and offshore options, and the role of big pharma and insurance in this evolving space. Whether you’re new to regenerative health or exploring next-gen wellness solutions, this episode is packed with insights.
Rudy opens up about his journey into music, the rise of freestyle in Miami, the culture that shaped a generation, and how his passion for performing has never faded.
Whether you’re a fan of old-school freestyle, grew up in the Magic City, or just love a good music story — this one’s for you.
From looming tariff hikes to bonded warehouses and free trade zones, Matthew gives DTC brands practical advice on how to adapt. He explains which verticals are getting hit the hardest, what smart brands are doing to protect margins, and what the 3PL space looks like heading into the back half of 2024.
Don't miss this if you're in e-commerce, logistics, or running a DTC brand.
From growing up fighting on the streets to knocking opponents out cold in the pros, Bailey opens up about his journey through boxing’s highs and lows. We get into the dark side of the business, shady promoters, his bout with Mike Jones, and why he believes many fighters get left behind after retirement.
Coach L reflects on his incredible journey at The U, including leading the Hurricanes to their first-ever Final Four appearance in 2023. He shares powerful insights into what it takes to build a winning culture, develop star athletes, and manage a successful team in the modern era of NIL, transfers, and media attention.
From coaching future NBA talent to navigating the evolving landscape of college athletics, Coach Larrañaga opens up about the values and strategies that have guided his decades-long career.
If you're interested in leadership, sports, or the intersection of business and athletics, this episode is a must-watch.
Rob shares why he started Alumni Direct, the gaps he saw in post-athletic career support, and how his platform is providing tools, mentorship, and community to help alumni - especially former athletes - thrive in their next chapter.
We dive into: The mental shift from athlete to entrepreneur or professional
✅ Financial planning and building a strong foundation
✅ The impact of NIL (Name, Image, Likeness)
✅ What success looks like after sports
✅ Why community and connection still matter
Whether you’re an athlete, coach, business leader, or fan of personal growth - this episode delivers real talk and real insights.
For over 70 years, Frankie’s Pizza has been serving up more than just iconic square slices - it’s been dishing out love, tradition, and a legacy of service that’s stood the test of time. From the origin story of their parents’ dream, to lessons on running a successful family business, to how Miami has evolved over the decades - Renee and Roxanne share it all.
Whether you’re a local, a pizza lover, or an entrepreneur seeking timeless insights into longevity and customer loyalty, this one’s for you.
Ryan takes us through his journey into sports media and podcasting, what it’s like hosting a daily show for one of MLB’s most passionate fanbases, and gives us his expert insight into the current state of the Mets, the future of the franchise, and the overall state of Major League Baseball. We dive into MLB’s new rule changes, player development, front office decisions, and what being a true baseball fan really means today.
Whether you're a die-hard Mets fan or just love talking baseball, this episode is packed with insights, stories, and a behind-the-scenes look at the world of sports podcasting.
Manning shares how he built Legacy Gyms, launched his premium water brand No Days Off, and mastered the art of branding, business, and leadership.
Adam opens up about his rise to the Major Leagues, career highlights, and the keys to success that shaped him into one of baseball’s most decorated players.
We also explore his experience playing pro baseball in Japan, the cultural differences, and what it was like adapting to a new league. Adam shares insights on his current life in Barcelona, his transition after baseball, and his passion for giving back through his organization, BAT, which helps communities in need.
Comments
Download from Google Play
Download from App Store
United States