Ever-So-Lean Podcast

In this episode, Matt is joined by Michel Doppert, a seasoned continuous improvement leader with a truly global perspective. From early days in international law to becoming one of Europe’s first Six Sigma Black Belts, Michel’s journey is rooted in transformation, data-driven thinking, and an unwavering belief in the power of people. We explore what continuous improvement really means today, far beyond the textbooks and toolkits. Michel shares why mindset trumps methodology, how leadership is about connection, not titles, and why listening is still the most underrated skill in change. We also tackle how learning needs to evolve to meet the pace and expectations of today’s world, and what role AI and automation play in that shift. You’ll hear why early exposure to structured problem-solving matters, how storytelling can unlock engagement, and what needs to change in how we teach and lead future generations. Michel’s insight is grounded, practical, and refreshingly honest. This one’s for anyone serious about driving meaningful improvement that actually sticks.   Key Takeaways: Continuous improvement is a mindset, not a methodology It’s not about toolkits, textbooks, or certifications. Continuous improvement is an attitude rooted in curiosity, learning, and a willingness to evolve. Tools support it, but people drive it. Leadership is human, people follow people, not positions Titles don’t inspire change; people do. Effective leaders earn trust and influence by being authentic, listening, and showing genuine interest in others. Communication and listening are foundational Progress starts by asking better questions, not giving better answers. Listening builds understanding, overcomes resistance, and creates the conditions for engagement. Old-school learning no longer meets today’s needs. Traditional training, textbooks, long courses, and PowerPoint-heavy sessions fail to engage modern learners. Learning needs to be relevant, interactive, story-led, inclusive, and designed for how people consume information today. Storytelling is a timeless teaching method. People learn and connect through stories, not slide decks. Stories help convey principles in ways that data or definitions can’t. Technology and AI are enablers, not replacements. AI can accelerate analysis and access to information, but it can’t replace the empathy, judgment, or connection that human leaders bring. Use tech to simplify, but keep people at the centre. Application matters more than certification. Passing an exam doesn’t equal capability. Real learning happens through doing, experimenting, failing, and reflecting. Mistakes should be welcomed as part of the process. Co-creation is essential to meaningful change. Improvement is more effective when solutions are developed with, not for, the people doing the work. Engagement, ownership, and shared learning are critical for sustainability. Early exposure to structured problem-solving builds lifelong capability. Introducing structured problem-solving skills at a young age creates confidence, curiosity, and a healthier approach to change. Programmes like Ever-So-Lean Rising Stars™ show how children as young as eight can grasp core improvement principles when delivered in the right way. It proves we can build capability early and help the next generation avoid the firefighting culture that often dominates workplaces. Start with the ‘why’, not the ‘what’. Don’t lead with metrics or mandates. Start by helping people understand why change matters to them. Only then will they be open to the what and the how. 🔗Michel's Resources: LinkedIn - https://www.linkedin.com/in/micheldoppert Website - https://micheldoppert.com/   Find out more about Ever-So-Lean Rising Stars™, Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Explore the Lean Competency System (LCS) - https://www.leancompetency.org/ Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x If you’re enjoying the Ever-So-Lean Podcast, take a moment to rate and review it - it really helps more people find it, and your feedback genuinely makes a difference.

This episode is all about real transformation, the kind that improves systems, empowers people, and makes a lasting difference. I’m joined by Iolanda Pereira, a proven CI leader with a track record of delivering serious impact across healthcare, logistics, and corporate sectors. From leading award-winning stroke pathway redesigns in the NHS to driving $2 billion in financial recovery in the global shipping industry, Iolanda brings a people-first, no-nonsense approach to improvement. We talk about what it really takes to build a sustainable culture of continuous improvement, why trust and communication matter more than any tool, and how to lead change that actually sticks, wherever you work.   Key Takeaways: People First, Always Continuous improvement isn’t about tools or processes, it’s about people. Respect, empathy, and trust are the foundations of any lasting change.   Culture Can’t Be Trained You don’t create a CI culture by running a course. It grows over time through consistent leadership, day-to-day behaviours, and a shared sense of purpose.   Real Change Needs Real Involvement Change works best when people help shape it. Mandating it doesn’t stick, involvement, ownership, and relevance do.   Communication Needs to Be Targeted and Ongoing One-size-fits-all messaging doesn’t work. Tailor it, keep it human, and don’t stop communicating once the project’s live, that's how trust and momentum are maintained.   Leadership Is a Mindset, Not a Job Title Everyone has a role to play in making improvement happen. The most effective cultures develop leadership at every level, not just at the top.   Sustainment Takes Commitment Without long-term focus and consistency, change fades. The goal isn’t just implementation, it’s building something that thrives when you're not there.   🔗Iolanda's Resources: LinkedIn - linkedin.com/in/iolanda-leansolutions1 Website - https://iolandasolutions.com/   Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Explore the Lean Competency System (LCS) - https://www.leancompetency.org/ Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x If you’re enjoying the Ever-So-Lean Podcast, take a moment to rate and review it - it really helps more people find it, and your feedback genuinely makes a difference.

In this episode, we dive deep into the journey of purpose, authenticity, and alignment with Margarita Giles-Martinez, a globally recognised coach who’s helped hundreds of women reconnect with their true selves. Margarita shares how a life-altering moment in 2019 led her to strip back the layers of expectation and rediscover her purpose, one rooted in inner peace and energetic truth. We explore how chasing conventional success can lead to burnout and why fulfillment comes from aligning your energy with who you truly are, not who you think you should be. Margarita explains the importance of listening to that inner whisper that says, “There’s more,” and how saying “hell yeah” to what feels right can be a radical act of self-love. Together, we unpack the difference between ego-driven arrogance and grounded confidence, the value of reflecting on painful experiences, and the liberation that comes from releasing the pressure to please. This episode is a reminder that who you were doesn’t define who you are now, and that finding your tribe and owning your energy can shift your entire life.   Key Takeaways: As we grow and evolve, it’s completely natural to outgrow certain people and parts of our past. Revisiting those earlier chapters of life with a renewed sense of self can feel empowering rather than intimidating. When you're truly grounded in who you are today, the need for external validation begins to fade. Pain is often the gateway to purpose. As Margarita beautifully put it, “Pain will push you until purpose pulls you.” Life’s toughest challenges often reveal who we’re not, guiding us toward who we truly are. While advice and theory can help, it’s lived experience—especially the hard ones—that become our greatest teachers. Real growth happens when we reflect on those moments and choose a new, more aligned path. Success isn’t just about material gain—it’s about energetic alignment. Without that inner alignment, achievements can feel empty. Our energy speaks volumes, often louder than any status or title. It’s what people remember and connect with. That’s why it’s so important to adopt the “Hell Yeah” filter. If something doesn’t excite or resonate deeply, it’s probably a no. Saying yes just to please others often leads to burnout and disconnection from ourselves. It’s also perfectly okay not to align with everyone or everything. Different energies don’t mean one is right and the other is wrong—they’re just different. We need to normalize respectfully stepping away from what doesn’t feel right, without guilt or judgment. Much of our conditioning teaches us to view life in black and white—success or failure, right or wrong. But awareness allows us to move beyond that limited thinking. Doing the inner work helps us unlearn outdated programming and step into a more nuanced, authentic way of living. There’s a key difference between arrogance and grounded confidence. Ego-based confidence tends to be loud and exclusionary, while true confidence is quiet, inclusive, and secure. When you’re truly comfortable with who you are, there’s nothing to prove. Finding inner alignment starts with listening to that internal nudge—the one that whispers, “There’s more.” Don’t wait for discomfort to turn into suffering. And most importantly, find your tribe. Surround yourself with people who love you as you are, who uplift your energy, and who celebrate your truth without conditions or expectations.   🔗Margarita's Resources: LinkedIn - linkedin.com/in/margarita-giles-martinez-79624581 Instagram - https://www.instagram.com/mgmpurposecoaching/   Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

In this eye-opening episode of the Ever-So-Lean Podcast, we go beyond traditional waste elimination and tackle one of the most overlooked yet critical inefficiencies in organisations—underutilised talent. Joining me all the way from Queensland, Australia, is the brilliant Adam Bean—a bold thinker, strategic disruptor, and expert in Kaizen culture and Lean transformation. Known for challenging conventional wisdom, Adam shares powerful insights on why so many organisations fail to tap into their employees' full potential and how leadership behaviours, structures, and micromanagement are blocking creativity, innovation, and performance. Together, we explore: The 8th waste: underutilised talent—why it’s the biggest threat to efficiency and engagement. How leaders can empower employees to take ownership and drive continuous improvement. The power of marginal gains—how small, consistent improvements lead to massive success. Why true leadership is about coaching, not just managing, and how to create an environment where people thrive. Expect a bold, thought-provoking discussion that will challenge how you see waste—not just on the shopfloor, but in your people. Don’t miss this game-changing conversation!   Key Takeaways:   Underutilised Talent is the Biggest Waste Organisations often overlook the untapped skills, creativity, and potential of their employees. Failing to engage employees fully is a significant form of waste, often more detrimental than process inefficiencies. Empower Employees to Take Ownership Leadership is about creating an environment where employees feel valued, heard, and empowered to contribute ideas. Engaged employees naturally reduce other forms of waste by taking ownership of continuous improvement. Leadership Must Invest in Talent Development Leaders need to step back and give people the opportunity to shine. Investing in leadership training and development, particularly in areas like change management, helps leaders support employees effectively. Encourage Creativity and Autonomy People perform best when they have autonomy and the responsibility to make decisions. Micromanagement stifles innovation, so empowering employees to find efficiencies is key to unlocking their potential. Mastering the Fundamentals Leads to Success Success is built on the basics. The greatest performers, whether athletes or business leaders, emphasise consistent practice and refinement of core skills. This applies to leadership and continuous improvement as well. Embrace a Culture of Continuous Learning A learning environment, like those seen in high-performing teams such as the All Blacks, is crucial. Regular feedback, clear standards, and space for growth lead to sustainable improvement. Focus on Small Wins for Big Impact Improvement doesn’t always need to come from big changes. Small, consistent fixes to everyday challenges can have a profound impact on productivity, engagement, and morale. The Power of Marginal Gains Small, incremental improvements—1% better each day—compound over time, leading to massive, sustainable gains. The key is consistency in making tiny improvements. Leadership is about Coaching, Not Just Managing True leadership involves coaching, guiding, and providing feedback in a way that encourages growth and innovation. The role of a leader is to support their team, not just direct them. Unlock Potential through Practical Learning Learning is not about memorisation but about applying knowledge in real-world situations. Leaders should focus on practical learning experiences that connect directly to employees’ roles and responsibilities. Everyone’s Role is Vital Every role in an organisation, no matter how seemingly "small," is crucial to overall success. Leaders must recognise and utilise the unique strengths of each team member to drive collective growth.   🔗Adam Bean LinkedIn - linkedin.com/in/askadambean   Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

In this episode of the Ever-So-Lean podcast, we welcome Nigel Richardson, an accomplished adaptability coach, to explore the vital theme of adaptability in leadership and organisational change. Drawing on Nigel's extensive experience across various industries, we delve into his journey towards recognising the importance of adaptability and how it shapes effective leadership. The discussion begins with an exploration of the psychological aspects of change management, highlighting the crucial role of emotional intelligence. Nigel sheds light on innovative facilitation techniques, such as Lego Serious Play, which enhance engagement and creativity during the change process. He also shares a pivotal ‘oh shit’ moment from his own career—a transformative experience that reshaped his approach to leadership and managing change. Nigel offers a nuanced definition of adaptability, underscoring its growing relevance in today’s complex and ever-changing environment. He elaborates on the critical distinction between adaptation (conscious responses to change) and adaption (long-term survival in the market), providing clarity on their roles in personal and organisational resilience. The conversation also addresses the common barriers to change, such as resistance stemming from discomfort, misunderstanding, or personal insecurity. Nigel emphasises the significance of organisational adaptability and introduces the AQ AI framework, which identifies the essential components of adaptability: ability, character, and environment. Together, we examine the importance of fostering a supportive work environment and discuss how hope and personal belief empower individuals to navigate change effectively. exploring the intricacies of human performance, emphasising the need to understand individual motivations and the role of managers in cultivating adaptability within their teams. The episode also touches on the broader implications of adaptability, including sustainable business strategies and the importance of aligning purpose with organisational goals. Personal growth, mindfulness, and resilience emerge as recurring themes, offering valuable insights for leaders and organisations seeking to thrive in an unpredictable world. Join us for an inspiring conversation that delves deep into the intersection of adaptability, leadership, and organisational success.   Key Takeaways: Adaptability is a cornerstone of effective leadership, particularly in today’s complex and unpredictable world. Leaders must respond adeptly to unforeseen challenges, fostering a culture that values experimentation, innovation, and resilience. Achieving this requires clear and direct communication to inspire change, alongside empathy for those navigating difficulties, and a profound understanding of emotional intelligence. Hope and self-belief are powerful drivers of adaptability, enabling individuals and organisations to approach change with confidence and determination. Organisations flourish when they consciously embrace adaptability, both in addressing immediate changes and ensuring long-term market resilience. This entails cultivating supportive environments that enhance employee engagement and leveraging tools such as Lego Serious Play to promote creativity and collaboration. Team dynamics and individual strengths play pivotal roles in building resilience, with the recognition that not all employees are motivated by traditional markers of success, such as career advancement. Resistance to change often arises from discomfort, misunderstanding, or personal insecurity. Leaders can overcome these barriers by fostering trust, encouraging accountability, and addressing concerns with sensitivity. The AQ framework—encompassing ability, character, and environment—provides a structured approach to strengthening adaptability, highlighting the importance of acquiring and integrating new skills and perspectives. While good management is essential, it is often underappreciated. Effective managers recognise and nurture individual strengths, providing space and time for employees to grow, learn, and contribute meaningfully. A clear sense of purpose—both personal and organisational—acts as a guiding principle for decision-making, fostering deeper, more productive conversations about adaptability and performance. Ultimately, adaptability is not simply about being better; it is about being different. Leaders and organisations that embrace this mindset can transform challenges into opportunities, building resilience and thriving in an ever-changing environment.   🔗Nigel Richardson LinkedIn - https://www.linkedin.com/in/nigelrich Adapt & Exceed - http://www.adaptandexceed.com   Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

In this special episode of the Ever-So-Lean Podcast, the tables are turned as Matt Sims steps into the guest’s chair, with Burnout Queen Nicola McCrabbe at the helm. Nicola dives deep into Matt’s personal journey and his newly released book, The Emergence of an Unexpected Leader. The book chronicles Matt’s inspiring rise from a "disruptive" low-grade student who was written off by teachers to a respected leader on the global stage. Through candid reflections on his rollercoaster path to success, Matt shares his experiences overcoming personal anxiety, public breakdowns, and the pressures of leadership. Nicola’s insightful questions invite listeners to walk with Matt through both the victories and the hardships that shaped his approach to continuous improvement, resilience, and people-focused leadership. Matt introduces listeners to his Bridge of Inspirational Leadership framework, a guiding philosophy developed through 25 years of real-world learning and growth. Built on the pillars of Respect, Authenticity, Engagement, and Empowerment, this framework offers a practical roadmap for aspiring leaders seeking high performance and personal fulfilment. Listeners will find inspiration in Matt’s story of transforming adversity into strength and will gain valuable insights on authentic leadership and continuous improvement. Join us for this powerful episode as Matt shares the essential lessons behind his transformational journey—reminding us all that setbacks can be stepping stones to excellence. Key Takeaways: 1. Resilience Through Personal Struggles Matt’s journey of overcoming anxiety and self-doubt-built resilience and shaped his authentic leadership style. 2. Education and Self-Perception Recognising that traditional education methods didn’t suit his learning style helped Matt understand the importance of personalised approaches, foundational to the "Ever So Lean Rising Stars" programme. 3. Humility and Lessons from Early Roles Experiences in customer service roles, like working in a supermarket, taught Matt persistence, hard work, and people skills essential to his leadership journey. 4. Mental Health Advocacy His public breakdown and recovery drive his commitment to mental health awareness, illustrating vulnerability as a strength in leadership. 5. Transformative Influence of Mentorship and Support Encouragement from his support network and mentors fuelled his career advancement, underscoring the impact of supportive relationships on personal and professional growth. 6. Empathy-Driven Leadership Model Matt’s "Bridge of Inspirational Leadership" framework for high performance, emphasises Respect, Authenticity, Engagement, and Empowerment, highlighting the importance of people-centred leadership. 7. Encouraging Reflection and Continuous Growth Reflecting on his journey after Amazon enabled Matt to channel his experiences into writing, showcasing reflection as key to leadership development. 8. Normalising Vulnerability and Humour Matt’s openness in storytelling and willingness to laugh at himself make his leadership relatable and underscore the human side of leadership. 9. Empowering Future Generations Through initiatives like the Rising Stars program, Matt promotes growth-mindset principles, helping younger generations build resilience and adaptability. 10. Storytelling as a Leadership Tool Writing The Emergence of an Unexpected Leader allowed Matt to process his journey and connect with readers, demonstrating how personal storytelling can inspire others.   🔗 Useful Links Nicola McCrabbe's LinkedIn - https://www.linkedin.com/in/nicolamccrabbe/ Nicola's Book 'Burnout Be Gone' - https://amzn.to/3CbjvBz   The Emergence of an Unexpected Leader - https://amzn.to/3XZm7JZ Audiobook UK - https://www.audible.co.uk/pd/B0DLLLXZBK/?source_code=AUKFrDlWS02231890H6-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_uk Audiobook USA - https://www.audible.com/pd/B0DLLMCW2H/?source_code=AUDFPWS0223189MWT-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_us Audiobook Canada - https://www.audible.ca/pd/B0DLLLM2TJ/?source_code=AMNORWS022318003G-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_ca Audiobook Australia -  https://www.audible.com.au/pd/B0DLLMLKG1/?source_code=AUDORWS022318009C-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_au   Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

In this episode of the Ever-So-Lean Podcast, we welcome the legendary Paul Akers, renowned author and founder and president of FastCap, for a deep dive into the world of Lean mastery. Known for his revolutionary "2 Second Lean" philosophy, Paul has inspired countless businesses and individuals worldwide to embrace continuous improvement. From starting FastCap in his garage to expanding it into a global powerhouse, Paul’s journey is nothing short of extraordinary. Together, we explore some of Lean’s most common pitfalls and mistakes Paul has come across when implementing Lean, and look a what some of the critical principles look like in reality,  including the power of having a big vision, leading from the Gemba, and the transformative impact of small, daily improvements. We’ll also dig into Paul’s unconventional approach to hiring, the importance of growing people, and how Lean education is changing the lives of students globally. Whether you’re just starting your Lean journey or looking for advanced insights, this episode is packed with valuable lessons, actionable takeaways, and inspiring stories. Tune in to discover what it takes to create a lasting Lean culture—and why simplicity, humility, and gratitude are at the heart of success. Don’t miss this powerful conversation with one of Lean’s true masters, Paul Akers!   Key Takeaways: Overcome Academic Challenges with Practical Solutions: Educational struggles don't dictate your potential for success. Focus on practical, real-world problem-solving to excel, as demonstrated by Paul and Matt. Define and Communicate a Bold Vision: Lean is more than cost-cutting—it's about creating transformative impact. Assess whether your vision is clear, ambitious, and well communicated to your team. Does everyone understand and align with it? Lead from the Gemba: Spend time where the work happens to truly engage with your team and drive continuous improvement. Reflect on how much time you and your leaders spend in the Gemba and its impact on your culture. Embrace Incremental Improvements: Apply the Kaizen principle by encouraging small, daily changes. This approach leads to significant long-term growth. Start by breaking down larger goals into manageable, incremental improvements. Re-evaluate Your Hiring Process: Consider unconventional methods like trial-based hiring to ensure new hires fit your Lean culture. Evaluate whether your current hiring process aligns with your organisational needs and culture. Focus on People Development: Prioritise growing thoughtful, collaborative individuals over just developing products. Foster a work environment where everyone is engaged in improvement and benefits from it. Simplify and Learn from Everyone: Keep your mission straightforward and inclusive. Recognise that valuable insights can come from anyone, regardless of their background, and simplify your approach to make Lean accessible. Leverage Lean’s Global Reach: Embrace Lean principles’ simplicity and adaptability to expand their impact. Explore how Lean can be applied beyond traditional settings to drive innovation and growth in diverse environments. Simplify Your Daily Life: Apply Lean principles to personal routines and well-being. Simplify your daily habits to enhance efficiency and effectiveness, both at work and in your personal life. Cultivate Gratitude and Humility: Acknowledge the role of external factors in your success and maintain humility. Use this perspective to stay grounded and appreciative, regardless of your achievements. Invest in Teaching Lean to Children: Recognise the benefits of introducing Lean principles to young people. Practical, hands-on learning can engage students who struggle with traditional methods, preparing them for future problem-solving roles. Explore resources like Ever-So-Lean Rising Stars at www.eversolean.com to get Lean concepts into the hands of the young people in your life.   🔗 Paul's Website - https://www.paulakers.net/   Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!   

In this enlightening episode, we have the pleasure of speaking with Jan Otterbach, a distinguished business change leader and Vice President - Head of Process Transformation, renowned for driving strategic change across both commercial and technology sectors. Jan’s commitment to fostering collaborative, cross-functional approaches has made a significant impact on the organisations he has worked with. Jan reflects on his remarkable career, discussing his role in transforming sales and commercial processes at Elavon Europe, mentoring teams to achieve transformative change, and establishing effective team structures and governance models. His approach, grounded in the principle of going to the Gemba, engaging directly with frontline workers and making problems visible, has been instrumental in identifying inefficiencies and fostering real-time problem-solving. In our conversation, we explore Jan’s insights on the importance of focusing on a manageable number of key initiatives, regularly assessing the value of meetings, and prioritising empathy and engagement in leadership. Jan also emphasises the benefits of blending various methodologies, such as Lean, Six Sigma, and Agile, to address an organisation’s specific challenges. Central to Jan’s philosophy is the belief that "respect for people is paramount." We delve into best practices for creating sustainable ways of working, uncover the concept of the "sexy 20%," and discuss what it means to move towards the "80%." This episode is a must-listen for leaders, change agents, and anyone interested in business transformation. Join us for a thought-provoking discussion filled with practical insights and real-world examples from Jan’s extensive experience in driving impactful change.   Key Takeaways: Go to the Gemba and Make Problems Visible: Engage directly with frontline workers, observe their challenges, and involve them in identifying inefficiencies. This hands-on approach builds credibility and ensures real-time problem-solving by making issues visible through tools like post-it notes or virtual whiteboards. Regularly Assess Meeting Frequency and Necessity: Continuously evaluate the value of recurring meetings. If they aren't productive, consider spacing them out or cancelling them to avoid time wastage and maintain relevance. Focus on a Manageable Number of Key Initiatives: Avoid spreading resources too thin. Concentrate on a few impactful projects that align with organisational goals to achieve better collaboration and higher quality outcomes. Prioritise Empathy and Engagement in Leadership: Leaders should prioritise understanding the people involved in change processes. Directly engage with team members, listen to their frustrations, and involve them in the change process to foster ownership and commitment. Blend Methodologies to Suit Organisational Context: Don’t rigidly adhere to a single framework. Blend different methodologies (e.g., Lean, Six Sigma, Agile) to adopt best practices tailored to the unique challenges of the organisation. Respect for People Is Paramount: Above all, the greatest takeaway is that respect for people is the foundation of successful leadership and change management.   🔗 Jan's LinkedIn - https://www.linkedin.com/in/janotterbach/   Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

In this exciting episode of the Ever-So-Lean Podcast, we’re joined by the remarkable Donna O'Toole, founder of August Recognition and bestselling author of WIN!. Discover how celebrating success can transform your business as Donna shares her expertise on leveraging awards to boost morale, enhance credibility, and drive growth. 🔍 What to Expect: Strategic Insights: Learn how to effectively use awards as a tool for business development and employee engagement. Inspiration from the Top: Donna reveals the secrets behind her global success and her book WIN!, offering practical tips for impactful award entries. Industry Wisdom: Discover the importance of continual improvement and how awards can drive reflection and innovation. Don’t miss this chance to gain valuable insights from one of the world’s top customer experience influencers and elevate your approach to celebrating success! Tune in and be inspired to accelerate your journey to excellence. 🚀 Key Takeaways from Conversation with Donna: Celebrate Achievements: Boost morale and motivation by regularly acknowledging team successes. Value of Awards: Use awards as benchmarks for success and third-party validation to enhance credibility. Business Development: Leverage awards to aid recruitment, retention, and stakeholder credibility. Effective Entries: Tailor each application to the specific award with clear evidence. Evolving Industry: Utilise the increasing credibility of awards for growth and benchmarking. Self-Promotion: Frame applications to highlight team achievements to overcome self-promotion challenges. Gender Imbalance: Encourage more women to apply for awards to address nomination disparities. Strategic Planning: Align awards with business goals and strengths. Continual Improvement: Use the awards process to drive reflection, improvements, and innovation. Expert Assistance: Seek professional help for compelling award entries and utilise resources like Donna’s book Win. Visibility: Recognise behind-the-scenes work to enhance visibility and boost morale.   🔗 Links to Donna's resources: LinkedIn - https://www.linkedin.com/in/donnaotoole/ August Recognition - https://www.augustawards.com/awards-discovery-call/ Awards List - What Awards are Perfect For You? - https://www.augustawards.com/awards-generator-quiz/ WIN! - https://amzn.to/3Al6Kn1   To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Join us in this inspiring episode of the Ever-So-Lean Podcast as we welcome Carl Appleton, Co-Founder of Shape Associates and a true advocate for technology-driven efficiency. Carl's remarkable journey from the Royal Navy to the Hampshire Fire Service and eventually to the Ports of Jersey as a Process Improvement Manager is a testament to the power of adaptability and seizing new opportunities. In this episode, Carl shares his invaluable insights on embracing continuous improvement, leveraging Microsoft 365 for maximum efficiency, and overcoming cultural and organisational challenges. Discover how questioning processes and applying common sense can lead to successful process improvements and hear real-world examples of leaders empowering their teams to challenge the status quo. We'll take a light touch on the generational differences in technology adoption and how demonstrating the benefits of digital solutions can bridge the gap between younger and older employees. Carl's firefighting background brings a unique perspective on prioritisation and maintaining focus, ensuring that every improvement effort is both effective and timely. Fostering a collaborative and supportive culture is key to successful process improvement, and Carl emphasises the importance of creating a psychologically safe environment where innovation can thrive. Learn how continuous learning, seeking mentorship, and staying curious are vital for personal and professional growth in the realm of continuous improvement. One of the highlights of this episode is Carl's emphasis on engagement and buy-in from leadership. Hear how senior leaders at the Port of Dover set the tone for continuous improvement events and the powerful message it sends to their teams. Finally, Carl's dedication to simplifying complex concepts makes continuous improvement accessible to everyone. By using plain language and relatable examples, he ensures that participants can grasp and apply what they learn effectively, making sustained change a reality. Don't miss this enlightening and inspiring conversation with Carl Appleton. Tune in to gain practical advice, actionable insights, and the motivation to embrace continuous improvement in your own career and organisation. Key Takeaways from Conversation with Carl Appleton Adaptability in Career Transitions: Carl's transition from the Navy to the Fire Service and eventually to the Ports of Jersey demonstrates the importance of adaptability and seizing new opportunities for continuous growth. Carl's journey started with a Yellow Belt training course and rapidly progressed to a process improvement manager role, highlighting the value that embracing continuous improvement methodologies can have for career advancement. Questioning Processes and Applying Common Sense: Success in process improvement often stems from a natural inclination to question existing processes and apply common sense to find better solutions. Question everything and keep it simple are key message I picked up from Carl. Overcoming Cultural and Organizational Challenges: Addressing resistance within hierarchical structures requires fostering a culture of trust, reducing unnecessary checks, and empowering employees to embrace change. Carl gave some great examples where leaders have empowered their teams to embrace continuous improvement, giving them the key the city, the power to challenge every process in the search for waste. This empowerment is a great motivator, and really is a key necessity if you want to get the most out of continuous improvement methods. Leveraging Microsoft 365 for Efficiency: Utilising tools like Microsoft Lists, Power BI, and Power Apps can streamline processes, reduce paperwork, and enhance overall productivity, maximising the ROI of existing software. But before you invest in these platforms and systems, look at what you have already, are you maximising its potential? Is there any juice left to squeeze? Adapting to Generational Differences: Understanding and addressing generational differences in technology adoption was another area that we touched on. Carl explained that he does find a clear divide in a willingness to adopt digital methods between generational types. Demonstrating the benefits and ease of digital solutions can help bridge the gap between younger and older employees. One size doesn’t fit all, something to consider when preparing you communication approach to change. Prioritization and Perspective: Drawing from his firefighting background, Carl emphasises the importance of prioritising tasks and maintaining perspective. Not every decision is critical, and a pragmatic approach leads to effective improvements. Fostering Collaboration and Supportive Culture: A supportive culture where team members assist each other fosters a more productive and positive work environment. Encouraging collaboration over finger-pointing is key to successful process improvement. It’s all about creating a positive, psychologically safe environment, where innovation thrives and scientific thinking is used to try things, with no blame if it doesn’t work out. It’s all about learning. Continuous Learning and Adaptation: Embracing change, seeking mentorship, and staying curious are vital for personal and professional growth in continuous improvement. Having frontline operational experience is invaluable for process improvement managers or change leaders, providing essential credibility, empathy, and understanding. Engagement and Buy-In from Leadership: Strong engagement and visible support from senior leadership is so important for the success of process improvement initiatives. Carl’s example for how the Senior Leadership at the Port of Dover open and close the continuous improvement events is just brilliant. The message this sends to the team just cannot be underestimated. Simplifying Complex Concepts: Making methodologies understandable is crucial. Using plain language and relatable examples ensures that participants can grasp and apply what they learn effectively. It’s all about knowing your audience, adapting your delivery methods, and making it meaningful. If you don’t tick these boxes, sustaining any change will be a challenge. 🔗 Links to Carl's resources: LinkedIn - https://www.linkedin.com/in/carl-appleton-5b6161113/ Shape Associates - https://www.shapeassociates.com/   To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Step into the realm of leadership mastery as we meet Katie Anderson, an international recognised author, leadership consultant, coach and professional speaker. Join us as we delve deep into purpose-driven leadership, continuous improvement, and it's importance in organisational culture. We uncover transformative insights from Katie's bestselling book, "Learning to Lead, Leading to Learn," hailed with international acclaim, including the prestigious Shingo Publication Award! In this episode, Katie shares her profound experiences living across seven countries and collaborating closely with Toyota leader Mr Yoshino, offering a global perspective that enriches our understanding of leadership excellence. From aligning actions with inner purpose to embracing failure as a catalyst for growth, Katie unveils her secrets to fostering cultures of learning that accelerate individual and organisational impact. Explore the evolution of purpose-driven leadership and discover the pivotal role of reflection and continuous learning in personal and professional development. Gain insights into creating psychological safety and fostering a culture of continuous improvement, essential for driving innovation in today's dynamic landscape. This is an enlightening conversation not to be missed, as Katie takes us on a journey inside her remarkable career, offering precious insights into purpose-driven leadership, continuous improvement, and the transformative power of reflection and growth. Key Takeaways: Intention and Purpose-Driven Leadership: Katie emphasised the importance of aligning actions with inner purpose and values. Her approach to leadership involves helping individuals and organisations identify their purpose and develop habits that align with it. Learning and Continuous Improvement: Katie's journey, particularly her collaboration with Mr. Yoshino in Japan, highlights the value of continuous learning and improvement. Learning from others and reflecting on personal experiences are key drivers of growth. Serendipity and Seizing Opportunities: The conversation underscored the role of serendipity in life's journey, such as Katie's opportunity to collaborate with Mr. Yoshino. Recognising and seizing opportunities can lead to significant personal and professional growth. Purpose Evolution: Katie likened the evolution of purpose to the interweaving of threads on a loom, where core elements remain constant while new aspects are discovered over time. This evolution shapes leadership and personal development journeys. We discussed the evolution of leadership, from learning to lead to leading to learn. Katie's transition reflects a shift towards helping others learn and grow, highlighting the value that comes from mentorship and knowledge-sharing. Reflection and Learning: Reflection emerged as a crucial aspect of learning and leadership development. Katie shared how reflection led to transformative shifts in her leadership style, emphasising the importance of deep introspection. Habitual Behaviours: Seeking feedback, even when hard to hear is so important in our own development. Katie told a great story of how she obtained feedback and challenged herself in terms of interrupting habitual behaviours, such as filling silence. Strategies like counting to ten serve as reminders to pause, allowing space for reflection and dialogue. Cultural Influence: Katie highlighted the Japanese concept of hansai (reflection) and its impact on leadership practices. The contrast between Eastern and Western approaches underscores the importance of cultural awareness in leadership. Embracing Failure: Katie shared stories from her book that Mr Yoshino told from his time at Toyota, highlighting the importance of embracing failure as a learning opportunity. Toyota's response reflects a culture of psychological safety, where failures are viewed as opportunities for improvement. Creating Psychological Safety: Toyota's approach to failure demonstrates the importance of creating a culture of psychological safety, where employees feel comfortable admitting mistakes and contributing ideas without fear of retribution. Continuous Improvement: The conversation underscored the value of continuous improvement in fostering innovation and problem-solving. Leaders play a crucial role in creating and sustaining a culture that encourages learning and growth. 🔗 Links to Katie's resources: LinkedIn - https://www.linkedin.com/in/kbjanderson/ KbjAnderson.com - https://kbjanderson.com/ Learning to LEAD, Leading to LEARN - https://amzn.to/3SCwQbd   To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Tune that dial for an inspiration fuelled journey through the epic saga of Fix Radio, a modern-day David battling the industry Goliaths in the realm of UK radio. Led by visionary Founder Louis Timpany and industry veteran, Director Paul Chantler. Fix Radio's rise from humble beginnings to national acclaim is a gripping tale of passion, perseverance and the power of innovation. Join Paul and Matt as they peel back the layers of this captivating narrative, uncovering the secrets behind Fix Radio's meteoric ascent and the daring manoeuvres that propelled it to the forefront of the radio industry. What were the challenges? Where did the idea of a UK trades focused radio station come from? And what about the presenters, are they really builders? Prepare to be swept away by tales of triumph, resilience and the unwavering pursuit of excellence as we explore the remarkable journey of Fix Radio, a true underdog story for the ages. Key Takeaways: Station founder and visionary Louis Timpany’s recognition of a niche market opportunity for a radio station targeting builders highlights the importance of market research and identifying underserved or untapped niche markets. It was an opportunity that he spotted through everyday life. This identification inspired think big behaviours that led to realisation. Being brave and taking the opportunity to put his vision in front of Paul at the first opportunity was a calculated risk, but offering a big reward. Paul's extensive network and connections within the radio industry played a crucial role in facilitating the launch of FIX Radio. Leveraging existing relationships can open doors, provide valuable insights, and accelerate the process of building partnerships and securing funding. This really does demonstrate the importance of investing time and effort in networking, building relationship and earning trust. Launching a new venture, especially in a competitive industry like radio, requires persistence and resilience. Despite facing challenges and setbacks, Paul and Louis remained committed to their vision and persevered through the obstacles they encountered. Having that drive for excellence is a trait that can be seen in all successful people. Anything is possible if you put your mind to it and work hard. Paul emphasised the importance of authenticity in connecting with the target audience or customers. By recognising the need to resonate with builders, they demonstrated agility by shifting towards hiring authentic voices from the construction industry, contributing to the station's success. This underscores the significance of adapting strategies based on feedback and market dynamics. While Paul initially had a more modest vision for FIX Radio, Louis had a grander vision for the station's potential. Having ambitious goals and a clear vision can drive innovation, expansion, and long-term growth. The meeting of these two minds and complimentary skillsets are what really brought this vision to life. This showcases perfectly the value of diversity, perspective and a common desire for success. Paul and Louis recognised the authenticity and expertise of raw talents like builders Brad and Sam, despite their lack of radio and industry experience. They saw their strengths, capitalising on their humour and knowledge of the building trade. Then, they provided them with production support and training to bridge the gaps required to make them more radio-friendly. This exemplifies effective leadership—recognising potential, nurturing talent and empowering individuals to grow and excel in their roles. Just brilliant! Funding a new venture can be a real headache! Getting sponsorships and advertisers onboard requires effort, persistence, relationship-building and salesmanship. Paul acknowledges the role of Louis, and sales team in securing sponsorships by building relationships with advertisers over time. Building trust and mutual partnerships. The team built a trusted brand that appealed to advertisers. They offered a targeted advertising solution, demonstrating the value of reaching a specific audience without wastage.   🔗 Links to Paul's resources: FIX Radio - https://www.fixradio.co.uk/ Essential Media Law - https://amzn.to/3Ty1O4h   Sadly, Paul passed away on 31.03.2024, just weeks after appearing on the show. following a short battle with illness. I will forever be grateful to Paul for giving me his time, his kind words, his wisdom, and the inspiring stories that he shared with us. He was a true legend and was loved by many in the radio industry. Thank you, Paul, you will be missed!   To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Welcome to a transformative episode of the Ever-So-Lean Podcast, where we delve into the fascinating world of sleep, stress management, and peak performance with the remarkable Alexandra Gibson. Join us on a journey of self-discovery and empowerment as Alexandra shares her insights into optimising performance and well-being through the power of quality sleep and stress management. From her acclaimed clinics in London's Harley Street to virtual boardrooms, Alexandra's mission is clear: to optimise performance and wellbeing by unlocking the power of quality sleep and stress management. Just how important is a good nights rest? Why does it matter? How many hours of sleep should we get? Get answers to these questions and more, as we explore the profound impact of sleep on our cognitive abilities, physical health, problem solving and overall well-being. Discover practical strategies for enhancing sleep quality, navigating change, and embracing a mindset of growth and positivity. Get ready to "awaken" your sleepy self and embark on the road to optimal performance and well-being with Alexandra Gibson.  Key Takeaways: Alexandra emphasized the importance of routine and comfort in achieving better sleep and performance. Establishing familiar routines and creating a cosy sleep environment, whether at home or traveling, can significantly improve sleep quality. We explored the negative impact of screens, particularly the blue light emitted by devices like phones and laptops, on sleep quality. Alexandra highlighted the importance of avoiding screens before bedtime to regulate the body's natural sleep-wake cycle. Furthermore, the discussion debunked the misconception that sacrificing sleep for productivity is beneficial. Alexandra stressed the importance of getting adequate sleep (typically between 7 to 9 hours per night) for optimal performance and overall well-being. Insights into change management were provided, highlighting the need to understand individual mindsets and routines. Alexandra spoke about the importance of respecting people's preferences to facilitate smoother transitions and acceptance of change. – It goes back to the heart of continuous improvement and respect for people. Positive framing emerged as a powerful tool for encouraging behavioural change, with Alexandra emphasizing the benefits of focusing on healthier habits rather than dwelling on the negatives. The conversation underscored the interconnectedness of sleep, routine, mindset, and performance, providing valuable insights for individuals and organizations seeking to optimize well-being and productivity. Shifting gears to decision-making, Alexandra shared that lack of sleep can impair our abilities. Sleeping on a problem often leads to better solutions and decisions, highlighting the importance of quality sleep in problem-solving. REM sleep was highlighted as crucial for problem-solving and learning. Examples such as Dmitri Mendeleev's discovery of the periodic table during a dream illustrate the significance of REM sleep. Experience and intuition were also discussed as vital components of decision-making. Alexandra emphasized the role of trusting instincts while considering logical reasoning, particularly for seasoned professionals. We also explored the benefits of trance and hypnotherapy in reducing stress and improving sleep, as Alexandra highlighted their effectiveness in accessing the subconscious mind. Addressing 'Sunday Scaries' and managing anxiety involves techniques such as questioning beliefs, visualization, and reframing thoughts, as Alexandra outlined. These practices can promote better sleep and overall well-being. In summary, Alexandra's insights on managing our 'stress bucket,' and balancing rational and emotional decision-making are crucial for success. Remember, prioritizing sleep, maintaining healthy routines, and managing stress effectively are foundational for well-being and peak performance. 🔗 Links to Alexandra's resources: LinkedIn - https://www.linkedin.com/in/alexandragibson/ Sandbox Hypnotherapy - https://www.sandboxhypnotherapy.co.uk/   To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

In this episode, we dive deep into the world of personal growth and overcoming self-sabotage with the remarkable Ani Naqvi, Owner of the Ultimate Results Group. Ani's journey from surviving the 2004 Indian Ocean earthquake and tsunami to becoming a leading voice in executive coaching and mentorship is nothing short of inspiring. With over 15 years of experience in C-suite leadership, Ani has honed her expertise in unlocking the full potential of individuals and organisations. Through her brilliant coaching and mentoring, she has guided numerous CEOs, founders, and senior executives toward greater productivity, fulfilment, and mental freedom. In this insightful conversation, Ani sheds light on the often-overlooked phenomenon of self-sabotage, offering profound insights into understanding and overcoming internal barriers. She emphasises the importance of self-awareness in recognising negative emotions and thoughts as precursors to self-sabotaging behaviours, highlighting its pivotal role in fostering personal growth. Ani discusses strategies for identifying common inner saboteurs like the inner critic and perfectionist, and shares practical techniques for cultivating confidence and success. She delves into the transformative power of mindfulness practices, enabling individuals to ground themselves in the present moment, quiet negative thoughts, and enhance self-awareness for more intentional decision-making. Join us for this enlightening conversation with Ani Naqvi as we uncover the keys to understanding and overcoming self-sabotage, unlocking true potential and living our best lives. 🔗 Links to Ani's resources: Ani's LinkedIn - https://www.linkedin.com/in/ani-naqvi/ Ultimate Results Group - https://ultimateresultsgroup.com/   Key Takeaways: Self-Awareness: Recognising negative emotions and thoughts as precursors to self-sabotaging behaviours. Highlighting its pivotal role in fostering personal growth. Identifying Saboteurs: Understanding common inner saboteurs like the inner critic and perfectionist. Crucial for overcoming detrimental voices and cultivating confidence and success. Mindfulness: Utilise the transformative power of mindfulness practices. Enabling individuals to ground themselves in the present moment, quiet negative thoughts, and enhance self-awareness for more intentional decision-making. Neuroplasticity: Exploring how mindfulness exercises can reshape neural pathways towards a thriving mindset through neuroplasticity. Leading to increased positivity and resilience. Blueprint for Growth: Introducing the Ultimate Results Blueprint: Guiding individuals through steps including awareness, self-compassion, authenticity, alignment, and finding ease and flow. Connection and Support: Underscoring the importance of connection and support in personal growth journeys. Emphasising the role of compassion and community in fostering resilience and collective well-being. Embracing Discomfort: Highlighting the necessity of stepping outside comfort zones for personal development. Viewing discomfort as a catalyst for growth and self-discovery. Purpose Alignment: Stressing the significance of finding purpose and meaning in life. Providing clarity and direction amidst challenges, aligning actions with core values for fulfilment. Choice Empowerment: Recognising the power of choice in shaping mindset and behaviours. Empowering individuals to chart their own path towards fulfilment. Celebration of Success: Acknowledging personal achievements as a means to nurture self-esteem and motivation. Fuelling continued growth and success. To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/ Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x Find out more about the Ever-So-Lean Podcast at www.eversolean.com Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!   

In today's episode, we're crossing the Atlantic to introduce you to two industry trailblazers reshaping lean systems - Sean Fields and Dr. Michael Sanders. Their Quantum Lean (QL) methodology promises to revolutionise traditional frameworks, offering simplification on traditional Lean methods and accelerated and sustainable improvements, particularly in high mix, low volume scenarios. Join us as we delve into Quantum Lean with Sean and Michael, uncovering a fresh perspective that transcends conventional approaches and hearing about where it has come from. Discover practical tips for garnering buy-in and ensuring the longevity of Lean initiatives, while challenging your perceptions of business purpose.   🔗 Links to resources: Dr. Michael Sanders LinkedIn - https://www.linkedin.com/in/dr-michael-sanders-893070a/ Sean Fields LinkedIn - https://www.linkedin.com/in/sean-fields-21290b45/ Quantum Lean Book - https://amzn.to/3SIXJut   Key Takeaways: Quantum Lean Philosophy: Michael and Sean have developed something very exciting in the Quantum Lean philosophy, which focuses on the essence of Lean principles, particularly in high mix, low volume scenarios. They emphasise a product-centric approach, where every improvement is driven by the viewpoint of the product and its journey through the organisation. This philosophy evolved from a recognition of the limitations of traditional Lean methodologies, which may not always be easily applicable to other industries or scenarios. Instead, Quantum Lean offers a simplified, adaptable approach that prioritises real-world relevance and accessibility. Simplified Approach: Quantum Lean offers a simplified approach to improvement initiatives, cutting through the complexity of traditional Lean methods. By focusing on basic principles and straightforward tools, such as swapping a value stream map for a product path diagram, consisting of three symbols representing conversion, non-conversion and delay, it becomes more accessible to all levels of the organisation. This simplicity helps provide clear priorities for improvement and facilitates alignment and convergence within the organisation. It empowers frontline workers to take ownership and contribute to refining processes, leading to more effective and efficient operations. Focus on the Product's Perspective: One notable aspect of Quantum Lean is its emphasis on prioritising the needs of the product itself. This approach treats the product as the primary voice in process improvement, rather than solely focusing on customer or management perspectives. By adopting this viewpoint, organisations can better identify and address delays and non-conversions, crucial factors in high mix, low volume environments. This product-centric philosophy also encourages organisations to re-evaluate standard work and be adaptable and responsive to the unique needs of each service, order or situation. Management Commitment and Avoiding Pitfalls: AS with any Continuous Improvement methodology, success with Quantum Lean requires full commitment from management. A structured approach to learning, such as the six-hour QL session conducted in person, can help ensure alignment and commitment from leadership (phones in the basket, no distractions). Management must avoid the mistake of adopting Lean methodologies without fully understanding the underlying principles. Instead of addressing symptoms with resources, it's crucial to dig deep and identify the root causes of problems within the organisation's processes. This approach emphasises the importance of time efficiency, eliminating delays and reducing cycle times to achieve greater productivity and profitability. Future Developments and Resources: Future developments in Quantum Lean may focus on enhancing management systems and supervision to further improve organisational effectiveness and efficiency. The book on Quantum Lean is available now through major online booksellers like Amazon, for ease you will find a link below. Michael Sanders and Sean are available on LinkedIn for further discussions and connections, providing valuable resources for those interested in implementing Quantum Lean principles in their organisations.   To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/   Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Find out more about the Ever-So-Lean Podcast at www.eversolean.com   Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Embark on a riveting journey with our guest Daniel Astarita, Managing Director at Kesslers London, as he unveils the transformative tale of rebuilding a retail giant. From transparent communication to strategic risk-taking, Daniel's leadership principles breathe life into Kesslers' incredible resurgence—£0 to £15 million turnover in just 2.5 years! Join us to explore the power of customer connections, agile adaptation and the delicate balance between efficiency and employee well-being. This episode is a masterclass in resilience, innovation and the unwavering pursuit of making UK retail the most exciting destination globally. Don't miss this dynamic conversation on the Ever-So-Lean Podcast! 🔗 Links to Daniel's resources: Daniel's LinkedIn - https://www.linkedin.com/in/daniel-astarita/ Kesslers London - https://www.kesslers.com/   Key Takeaways: The importance of honesty and integrity emerged as a crucial step in the turnaround process. Being transparent with stakeholders, including customers, about the challenges Kesslers faced helped to rebuild trust and credibility. Here Daniel really brought to the surface the power of great communication and transparency, and how they are foundational to building or rebuilding relationships and credibility during challenging times. Actively engaging with customers, explaining the company's journey, and seeking their support played a vital role in Kessler rising from the ashes. Daniel and his team have built a connection with their customer base and shown how commitment to improvement has contributed to rebuilding relationships. For me, this is a class touch from Daniel, it clearly demonstrates how customer relationships are a valuable asset, and involving them in the company's journey can foster support and loyalty. Daniel shared some of the strategic decisions that he’s had to make, such as negotiating with landlords, relocating to a cost-effective location, and how optimising space usage, proved essential in overcoming financial challenges. Daniel said it himself, it’s not always easy, and you cannot always be popular when making the right strategic decisions. But making tough calls, committing to and believing in your vision, is critical for navigating challenging periods and ensuring long-term sustainability. Adopting a people-centric leadership approach, where regular interactions with employees and maintaining an open and friendly atmosphere are prioritised, contribute to the positive and motivated workplace that Daniel describes at Kesslers. Leaders who prioritise their team's well-being and maintain open communication foster a positive work culture, which carries with it lower attrition, loyalty and a comradery in pursuit of the North Star, all of which are essential for long term success. The ability to be agile and adapt to challenges, such as the impact of COVID-19, showcased both Kesslers’ and Daniel’s agile mindset. Finding alternative revenue streams, like manufacturing COVID screens, demonstrated flexibility in responding to external factors.  Adaptability is a key trait for any successful business. Installing the right leadership values, values that are modelled behaviours throughout the organisation, contribute to a healthy culture. By being agile, Daniel and his team ensures they can pivot and find new opportunities – continuously improving and meeting their customer needs. Post COIVD, Daniel returned focus to core competencies and successful business practices from before the challenging periods. This allowed Kesslers to streamline operations and regain stability. By identifying and leveraging core strengths, Daniel has been able to deliver for his customers and for his team, helping the organisation to refocus and rebuild. Embracing optimisation and lean practices, particularly when downsizing warehouse space, contributed to maximising efficiency and output with limited resources. Daniel explained how everyone around him was saying that downsizing by such a degree wouldn’t work, but by working smarter and not harder, Daniel was able to optimise the space available to maximise value add. The message here is that efficiency gains through optimisation and lean practices are valuable for maintaining productivity in resource-constrained situations. Even in environments where lean is new to an organisation, learning by doing is a win win scenario for all. Clear and effective communication about Kessler's new direction, improvement plans and commitment to stakeholders played a significant role in building understanding and support. Underlining the fact that clear and well placed strategic communication is key during times of change, helping to align stakeholders, customers and employees. It’s the age old risk vs reward scenario. Daniel’s willingness to take risks, such as buying Kesslers after it went bust, and during challenging times, demonstrated confidence in his vision and the ability to inspire confidence in others. This is brilliant leadership and testament to Daniel’s detailed analysis in order to take calculated risks, driven by confidence and a clear vision – this story is such a great example of how risk can lead to transformative outcomes. Achieving a balance between cost-effectiveness and retaining essential talent is crucial for sustainable operations in any organisation. It’s a strategic balancing act of operational costs with the need for skilled and reliable staff. But Daniel has played this well, he knows the value of his people in the success of Kesslers, he respects his people, and understands where he is competing in terms of working conditions and pay. Having this mindfulness, Daniel has been able to create a competitive package for his team, keep them motivated and retain talent. If I was to summarise Kesslers rebirth and success, I would say it’s down to a combination of strategic decision-making, financial management, people-centric leadership and a commitment to transparency and continuous improvement. The ability to adapt to challenges and focus on core strengths has undoubtably contributed to the Kesslers resilience and growth. To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/   Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Find out more about the Ever-So-Lean Podcast at www.eversolean.com   Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!   

Embark on an illuminating journey through the realms of manufacturing, leadership, and personal growth with David Savage, a seasoned leader and Certified Professional Co-Active Coach (CPCC). David's expertise goes beyond the pursuit of process optimisation; he is driven by uncovering the latent human potential thriving within the manufacturing landscape. With diverse roles in engineering, manufacturing and leadership, David discerned a profound correlation between refining operational processes and nurturing talent. This realisation steered his trajectory towards coaching and personal development, deviating from conventional industry paradigms. In his role as a Transformation Leader, David's innovative coaching-centred approach yielded remarkable results, witnessing a doubling of output and substantial reductions in lead times. His methodology prioritises team engagement, fostering an organic culture of quality. David's impact extends beyond typical Lean Innovation practices, not solely fixated on defect reduction but also on cultivating environments that nurture talent and stimulate innovative thinking. His proficiency as a Professional Co-Active Coach empowers individuals to translate aspirations into actionable steps, breathing renewed vitality into organisations. In this enlightening episode, David shares invaluable insights into self-awareness, team dynamics, and unlocking untapped potential within organisations. He unveils strategies to nurture empowering cultures, challenge prevailing management fallacies and cultivate growth-oriented mindsets in manufacturing settings. 🌟 Embrace the Power of "No" and Prioritize Yourself! 💪 Dive into the essence of a true growth mindset with David Savage on the Ever-So-Lean Podcast. 🚀 Discover the intriguing concept of the Level 0 Meeting that promises to revolutionize your approach to personal and professional growth. Join us as we explore the uncharted territory of unleashing human potential, guided by David Savage's warmth and expertise. Key Takeaways: Human Factors in Processes: Recognising people's knowledge alongside technology is vital for more effective manufacturing processes, ensuring a holistic approach to operations. Empowering Leadership: Cultivating a culture of trust and collaboration through empowering leadership encourages innovation and maximises employee potential. Traits of Effective Leadership: Active listening and genuine care build strong relationships, fostering a positive work environment and enhancing productivity. Engagement for Results: Involving and engaging individuals fosters ownership, creativity, and enthusiasm, leading to better outcomes. Self-Reflection and Intention Setting: Regular self-reflection aligns actions with goals, contributing to personal growth and clarity in leadership. Lean Principles and Respect: Incorporating lean principles with respect for individuals drives efficiency and continuous improvement in operations. Understanding Perspectives: Empathising with others' perspectives fosters effective communication, inclusivity, and collaboration within teams. Comfort Zone Expansion: Encouraging stepping out of comfort zones stimulates growth, adaptability, and innovation in the workplace. Sustainable Talent Development: Encouraging personal growth while respecting boundaries supports individuals' development and motivation. Logical Explanation and Visualisation: Utilising logical models and visual tools aids in conveying complex concepts across diverse audiences effectively. Motivation, Engagement, and Collaboration: Understanding motivations, fostering engagement, and encouraging collaboration create a positive and productive work environment, enhancing overall success. Continuous Learning and Collaboration: Prioritising ongoing learning and collaborative efforts facilitates growth and improvement within teams and organisations. 🔗 Links to David's resources: Daring to set a New Standard: Building a culture where people thrive - https://www.linkedin.com/events/daringtosetanewstandard-buildin7147948571038740481/comments/ David LinkedIn - https://www.linkedin.com/in/david-savage-rocket-science/   To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/   Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Find out more about the Ever-So-Lean Podcast at www.eversolean.com   Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Prepare for an extraordinary episode on the Ever-So-Lean Podcast featuring the remarkable Aston Avery. An advocate for autism acceptance and mental health awareness, Aston shares his inspiring narrative. From overcoming childhood challenges with autism, health issues and bullying to emerging as a beacon of advocacy, a performer, presenter and confident radio host, Aston's journey is one of resilience and growth.  Aston's remarkable story is not only an inspiration but a testament to his unwavering spirit and a 'can do' attitude. Despite being a multi-award-winning charity ambassador, Aston's humility and genuine warmth shine through. His captivating sense of humour and down-to-earth nature make for an endearing and engaging conversation. Aston's ability to see the positive, overcome challenges and find his way, demonstrating astounding personal resilience, leaves us with powerful life and business lessons that really do underline the importance of diversity, equality and inclusion in our workplaces and communities, and the power of positivity. Don't miss this opportunity to hear from a remarkable and endearing human being who's leaving a lasting impact on both the people that he meets, and society as a whole.   🔗 Links to Aston's resources: Team Avery Essex - https://www.teamaveryessex.com/home/ Anna Kennedy Online - https://www.annakennedyonline.com/ Aston on the Radio (Gateway 97.8) - https://www.gateway978.com/author/aston   Key Takeaways: Aston's journey epitomises resilience, advocacy and purpose-driven dedication. His ability to confront adversities, advocate for autism awareness and pursue his passion for performing arts offers valuable insights applicable to both life and business. In life, Aston's resilience serves as a lesson in facing challenges with fortitude. Embracing setbacks, much like Aston did with his health issues and societal misconceptions, teaches us to navigate unexpected hurdles with determination and persistence. Similarly, in the business world, encountering setbacks or market fluctuations is common. Embracing resilience enables adapting to changes, driving progress and achieving long-term success. Aston's dedication to autism awareness emphasises the vital importance of diversity, equality and inclusion (DEI) in society. His advocacy not only drives positive societal change but also underscores the need for stronger community bonds through understanding and acceptance. In the business realm, supporting DEI initiatives goes beyond ethical responsibility. It bolsters brand reputation, cultivates customer loyalty and nurtures robust employee engagement. Embracing diversity isn't a mere obligation; it's about valuing individual perspectives, creating an inclusive environment and leveraging varied talents for innovation and market relevance. Prioritising DEI isn't just ethical; it's a strategic move that propels organisations toward long-term success while making a meaningful impact on society. Aston's passion for performing arts and dedication to autism awareness exemplify the importance of pursuing passions with purpose. It underscores the lesson that aligning personal or organisational goals with a clear purpose leads to a more fulfilling life and a more impactful business strategy. Furthermore, Aston's effective communication and storytelling skills showcase the power of honest, relatable narratives. These skills foster understanding and connections among individuals in personal and professional settings alike. Mastering the art of storytelling in business builds emotional connections with customers and stakeholders, driving engagement and loyalty. His entrepreneurial mindset and adaptability teach us to transform setbacks into opportunities for growth. Embracing an entrepreneurial mindset in life fuels innovation and resilience, just as it does in business, where it enables organisations to pivot, innovate, be agile and thrive in dynamic market conditions. Additionally, Aston's commitment to donating prize money to charities highlights the value of giving back. This gesture not only makes a positive impact but also strengthens leadership values. In business, incorporating social responsibility initiatives fosters a positive brand image and enhances employee morale and engagement. It can really help your organisation connect with your community. Finally, Aston's journey emphasises the importance of continuous learning and adaptation. Embracing lifelong learning in both personal and professional spheres foster growth, innovation and resilience, creating a competitive edge in business while enriching life experiences.   To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/   Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Find out more about the Ever-So-Lean Podcast at www.eversolean.com   Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

In this ground-breaking episode, we unveil the transformative power of Standard Operating Procedures (SOPs) with Tom Hughes, an industry luminary who has navigated multiple sectors with finesse. Tom, a seasoned professional rooted in Engineering and Lean Methodologies, opens the door to a world where SOPs are not just a corporate necessity but a strategic force for operational excellence. We kick off delving into the genesis of GEMBADOCS, Tom's brainchild born from a need to revolutionize SOP creation and management. Tom's insights reveal how GEMBADOCS identified the void in SOP handling, turning mundane procedures into a dynamic tool for efficiency and growth. Tom shares his invaluable experiences highlighting the most prevalent pitfalls companies face with SOPs. He unveils how GEMBADOCS addressed these challenges, reshaping SOP management from a 'folder in a drawer' scenario to an actively utilised strategic asset. The conversation pivots to the significance of placing SOPs precisely where they are needed, at the right time, and for the right people. Tom elaborates on how SOPs provide solutions rather than just guidelines, becoming instrumental in unlocking efficiency and operational prowess. Tom unravels the mystery behind escaping the SOP wallpaper syndrome, where SOPs merely gather dust in forgotten folders. He provides a roadmap for organisations to not only create SOPs but to ensure their active usage and relevance. Discover how SOPs intertwine seamlessly with Lean principles, fostering a culture of Continuous Improvement. Tom presents compelling success stories where GEMBADOCS has significantly streamlined SOP creation and usage, bringing tangible benefits to companies globally. The discussion zooms into the future, predicting the trajectory of SOP management amid rapid technological evolution. Tom sheds light on the promising horizon, emphasising the role of technology in enhancing SOP accessibility and effectiveness. Closing with a treasure trove of advice, Tom shares invaluable insights and best practices for organisations struggling with SOP management. He emphasizes the importance of collaboration, simplicity, technology adoption and a culture of Continuous Improvement for SOPs to be truly impactful. This episode is a journey through the evolution of SOPs, from overlooked documents to strategic powerhouses. Tom Hughes's expertise and GEMBADOCS' innovation mark a pivotal shift, transforming SOPs into dynamic tools that not only streamline operations but also foster a culture of continuous improvement and efficiency within organisations. Tom offers Ever-So-Lean listeners a 10% discount on a subscription to GEMBADOCS following a 30-day FREE trial. Simply follow this link and then quote the code 'EVERSOLEAN10' to benefit from this incredible offer - https://gembadocs.com/dl/c6e319335b   🔗 Links to Tom's resources, offering a low cost and game changing solution to SOP creation and management: Tom's FREE book 'IMPROVEMENT STARTS WITH I'. A practical guide to building an extraordinary Lean culture - https://www.dropbox.com/s/ovjhlzmun13i4np/Improvement%20Starts%20With%20I_interior-v6%206x9%20%282%29.pdf?dl=0 G.R.E.A.T PROCESSES. A FREE quick guide on how to make any workplace better with SOPs - https://www.dropbox.com/s/g58685876k6vkct/GREAT%20PROCESSES_interior-v4%20with%20cover.pdf?dl=0   Key Takeaways: Gemba-Centric SOP Development: Emphasise the importance of Gemba (the actual place where work is performed) as the foundation for crafting Standard Operating Procedures (SOPs). Involvement of task performers in SOP creation ensures both acceptance and effectiveness. Simplicity in SOP Design: SOPs should prioritise simplicity. Visual instructions utilising clear visuals and straightforward language are universally understandable and more effective compared to text-heavy procedures. Accessibility is Key: SOPs must be readily available at the point of work to maintain relevance and usefulness, making accessibility a critical factor. Testing and Training for Implementation: Testing and training, especially for critical processes, are imperative to ensure the effective implementation of SOPs. Focus on refining flawed processes rather than attributing errors to individuals. Technology's Role in SOPs: Leverage technology, such as QR codes for accessing updated SOP versions, diverse language content, and part information. Transitioning from printed to digital SOPs enhances accessibility, portability, and ease of updates. Collaborative SOP Creation: Involve task executors in the collaborative creation of SOPs to enhance their effectiveness and sense of ownership. Empathetic Leadership and Continuous Improvement Culture: Empathetic leadership and fostering a culture of continuous improvement not only enhance efficiency but also cultivate an environment of growth and progress. Value of Real-World Expertise: Real-world experience and practical knowledge hold substantial weight. Learning from field experts can be more impactful than theoretical expertise. Utilise Practical Resources: Practical resources, such as GEMBADOCS, play a crucial role in supporting continuous improvement initiatives, advocating for a hands-on, practical approach to refining processes.   To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/   Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Find out more about the Ever-So-Lean Podcast at www.eversolean.com   Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

On this episode of the Ever-So-Lean Podcast, we embark on a profound exploration of Mental Health, Wellness, Resilience and Mindfulness with our esteemed guest, Bill Carson. Bill, a visionary leader in the sphere of mental wellness, brings a wealth of experience as an author, speaker, facilitator, and coach, dedicating his life to guiding individuals, businesses, and communities through the complexities of mental health challenges. Bill provides insights on: Mindfulness Mastery: Discover practical strategies shared by Bill for seamlessly integrating mindfulness practices into daily routines, fostering present-mindedness and grounding. Empathy vs. Sympathy: Delve into the distinctions between empathy and sympathy, unveiling deeper insights challenging conventional perspectives. Strategies for Stress Management: Gain invaluable techniques for stress management and burnout prevention, nurturing mental and emotional wellbeing. Navigating Change: Explore the emotional landscape of change management and the Four W's framework (why, what, how, what-ifs) crucial for successful workplace transitions. Managerial Empathy: Highlighting the significance of managers recognizing and empathetically addressing team members' mental health challenges, fostering a supportive work environment. Creating Safe Spaces: Explore the importance of authentic, open dialogues that validate feelings, build trust, and foster genuine connections. Leadership Dynamics: Unveil the essence of empathetic leadership, where understanding, support, and compassion intersect with business demands and mental health awareness. Resource Spotlight: Bill's newly released book, "SAFE Conversations for Work and Life," and workshops dedicated to mental health, offering valuable tools for personal and professional growth. Overall Impact: This episode echoes the essential need for empathy, mindfulness, and space for emotional expression in both professional and personal realms. Bill's insights serve as a guiding light towards holistic mental wellness and resilience. Tune in to this enlightening conversation with Bill Carson, as he navigates the intricate tapestry of mental health, providing a roadmap towards a more empathetic, mindful, and resilient way of living.   Key Takeaways: 1. Change is a rollercoaster of emotions, right? Knowing how folks react—both positively and negatively—makes all the difference when change hits. 2. Ever tried flipping a bad mood to a good one? Bill talked about shifting your mindset, focusing on a positive mindset and keeping check of emotions. 3. The Four W's of Change Management were great—why, what, how, and the what-ifs—are like the roadmap for making changes in any work place. 4. For real, when change hits, people’s emotions matter. Ignoring how it messes with folks' feelings can crank up the stress levels big time. Factoring in this in the planning stage and keep emotional wellness first will reduce the impact of change and bode well for a successful and sustained change. 5. Talking mental health? It’s a big deal. Making it safe to chat about tough stuff builds support networks that really have your back. It’s ok not to be ok. 6. Creating safe spaces for real talk is huge. Being open and raw helps build trust and bonds. 7. Validating feelings in chat? Yep, it's legit. Being genuine and respecting how others feel makes a safe zone for conversations. 8. Leaders, empathy is critical. Having empathy and backing up your teams dealing with their stuff? That's leadership gold. That’s true leadership. 9. Empathy over sympathy—it's about understanding others' concerns or worries without making it all about your own tales. That's how you really connect. 10. Balancing stress with mindfulness and knowing when to take some time for you. Super important for staying cool, collected and focused. 11. Leading a team means also holding folks accountable while having their backs when mental health stuff comes into play. There’s so much that can be said for a leader who shows compassion, understanding and is supportive. Even when it is a hindrance to the business plan 12. Finding ways to handle all the mental and emotional energy? That's the key to handling tough situations better.   🔗 Links to Bill's resources, offering a transformative journey towards enhanced mental wellbeing: Bill's Website - https://inspirelearning.au/ Bill's LinkedIn: https://www.linkedin.com/in/bill-carson-4a645618/ First Two Chapters of 'SAFE Conversations for Work and Life' - https://inspirelearning.au/get-safe-conversations-for-work-and-life-book/ Safe Conversations for Work & Life - https://www.amazon.co.uk/SAFE-Conversations-Work-Life-conversations/dp/0645729108/ref=sr_1_1?crid=2VDKAK6DAGY2F&keywords=safe+conversations+for+work+and+life&qid=1707320310&sprefix=safe+conversations+for+work+and+life%252Caps%252C156&sr=8-1&_encoding=UTF8&tag=eversolean-21&linkCode=ur2&linkId=90d3db85d85fa26e7ec0cf6b00830f87&camp=1634&creative=6738   To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/   Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x   Find out more about the Ever-So-Lean Podcast at www.eversolean.com   Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!