Manufacturing the Future

Meet Theresa Caragol & Brenda Nobleza In a special episode of Manufacturing the Future, Theresa Caragol, Founder & CEO of AchieveUnite, shared a powerful insight about the changing landscape of business relationships: "I do fundamentally believe we are entering the era of partners and the organizations that partner the best will be the most successful long term." Brenda Nobleza, VP of Channel Sales at Epicor, reinforced this vision, explaining that "our manufacturing customers, they're not just looking for software, they're looking for solutions, they're looking for partnership, they're looking for a joint investment in their company and their growth." Together, they unpack what it takes to build channel partnerships that truly drive growth in manufacturing. Manufacturing companies are looking for partners who will align with their strategy and become part of the team taking them to the next level. The old transactional model of channel relationships is giving way to strategic partnerships where vendors, partners, and customers collaborate to solve complex business problems, accelerate digital transformation, and leverage emerging technologies like AI. AchieveUnite emerged from Theresa's desire to balance global business leadership with family life, evolving from consulting work into a company that now employs a team of experts focused on partner performance and channel consulting. Meanwhile, Epicor is undergoing its own transformation, embracing partners more than ever and creating a culture of team selling across the organization. In This Episode Throughout the episode, both leaders emphasize that successful partnerships require cultural alignment, transparency, and mutual investment. They discussed the importance of focusing on business outcomes rather than transactions, the role of AI in partner enablement, and why trust has become an essential currency in modern business. For manufacturing leaders, the message is clear: the ecosystem you build through partnerships can become as strategic an asset as your products themselves.  Topics Understanding why investing in long-term partnerships achieves higher revenues and profitability than focusing on transactions. The Partnership Intelligence framework and how identifying trust-building styles accelerates and partner success. Why cultural alignment is the number one criterion when selecting new channel partners for manufacturing technology companies. How transparent communication and mutual goal-setting create the foundation for trusted relationships between vendors and partners. The evolution from direct vs indirect sales models to collaborative ecosystems where multiple partners co-create customer solutions. Why manufacturers benefit when vendors have strong partner networks that deliver faster, more agile, and flexible solutions. How AI is transforming partner enablement through personalized content delivery, training certifications, and improved processes. The importance of mentoring emerging talent and creating career paths that develop future leaders in manufacturing technology. Shifting organizational culture from product-focused to partnership-focused mentality through top-down leadership. Why business outcomes rather than technology features should drive partnerships between vendors, partners, and customers. Resources Partnering Success: The Force Multiplier to Achieve Exponential Growth by Theresa Caragol Good to Great by Jim Collins Crossing the Chasm by Geoffrey Moore Mindshift by Barbara Oakley National Association of Corporate Directors (NACD

Meet Ramji Mani & Jennifer Chew of Bristlecone Supply chain leaders Ramji Mani, VP of Digital Supply Chain Ecosystem & Executive Board and Jennifer Chew, VP of Solution & Consulting at Bristlecone, bring decades of transformation experience to Manufacturing the Future. "You need to fix your processes to make sure that the processes can support what the business needs and that gets translated into technology," says Mani, highlighting a truth many organizations overlook in their digital transformation journeys. Bristlecone tackles complex supply chain challenges across diverse industries, from helping a Canadian blood organization deliver life-saving products to ensuring pizza companies have doors ready at every outlet at the cheapest price. Their consultants work at the intersection of people, process, data, and technology to deliver value however clients define it, whether through bottom-line improvements, customer service excellence, or operational efficiency. Founded in 1998 and headquartered in San Jose, California, Bristlecone emerged with a mission to be the best partner of choice for supply chain transformation. With over 300 completed engagements across more than 20 industry verticals, the company has built expertise in process optimization, change management, and risk resilience while partnering with major solution providers to deliver integrated supply chain, procurement, and analytics solutions. In This Episode In this episode, Ramji and Jennifer debunk persistent supply chain myths, from the belief that AI will solve everything to the assumption that existing data quality is sufficient for transformation. They share practical insights on managing tariff challenges, implementing successful AI solutions, diagnosing supply chain red flags, and balancing sustainability initiatives with business objectives while emphasizing the critical importance of change management in achieving lasting transformation success.  Topics Debunking the myth that AI will solve all supply chain problems without proper process foundation and human oversight. Understanding why most companies overestimate their data quality and how poor data undermines transformation initiatives completely. Recognizing that technology implementation alone cannot fix supply chain problems without addressing underlying business processes first. Building value-centric roadmaps with measurable KPIs to guide supply chain transformation investments and prioritization decisions. Managing supply chain disruptions from tariffs through strategic sourcing, scenario planning, and network optimization initiatives. Identifying supply chain red flags through comprehensive analysis that reveals hidden problems behind seemingly positive metrics. Implementing AI solutions successfully by moving beyond pilot paralysis toward scaled, integrated business transformation approaches. Balancing sustainability initiatives with productivity and profitability goals across different industries and regulatory environments. Navigating organizational change resistance through effective communication, stakeholder engagement, and capacity management during transformations. Developing supply chain talent for the future workforce while adapting to AI-enhanced tools and changing skill requirements. Get in touch with Jennifer Chew:   LinkedIn  Get in touch with Ramji Mani:   LinkedIn Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube

Meet Justin Brown, Chief Supply Chain Officer at Dollar Shave Club Justin Brown, Chief Supply Chain Officer at Dollar Shave Club, understands the evolution of direct-to-consumer business models in competitive markets. As he reflects on the company's origins, "We came onto the scene and offered like an eight dollar pack or even obviously in the very early days, dollar razors and you could order them and get them directly shipped to your door, which was incredibly convenient." This approach to market disruption demonstrates how identifying customer pain points can transform entire industries. Justin tackles the challenge facing direct-to-consumer businesses: balancing growth with profitability in an increasingly crowded marketplace. With average order values around ten dollars and customer acquisition costs reaching seventy to eighty dollars, Dollar Shave Club must continuously optimize operations while expanding into retail channels. This requires innovative approaches to cost management, shipping optimization, and technology implementation that maintain competitive advantages without sacrificing customer experience. Dollar Shave Club began as a disruptive force in the razor industry, offering affordable alternatives to expensive traditional products through convenient subscription services. Justin has led the transformation from a pure direct-to-consumer model to an omnichannel business serving major retailers. This evolution required building new supply chain capabilities, implementing advanced technologies, and developing resilient operations that could adapt to changing market conditions and global uncertainties. In This Episode The episode covers Justin's approach to technology adoption, from AI-powered customer engagement systems to automated shipping rate optimization tools. He shares insights on managing geopolitical risks and offers practical advice on building resilient teams through empathetic leadership and clear communication strategies. Topics Direct-to-consumer supply chain challenges and the economics of low-value, high-frequency orders in competitive markets. Technology investment strategies focusing on ROI-driven decisions for planning tools, AI solutions, and shipping optimization platforms. AI implementation in customer engagement operations to reduce costs while improving satisfaction scores and response times. Rate shopping and transportation management systems for optimizing shipping costs across multiple carriers and zones. Managing global supply chain disruptions through tariff mitigation strategies, near-shoring, and supplier diversification initiatives. Geopolitical risk management including maintaining operations in Israel during conflicts while developing contingency plans. Leadership philosophy emphasizing empathy, regular communication, and supporting remote teams through organizational changes and crises. Decision-making frameworks balancing structured annual planning processes with rapid response capabilities for unexpected situations. Supply chain metrics and KPIs focusing on cost per unit, service levels, customer satisfaction, and inventory optimization. Meta Description A conversation with Justin Brown of Dollar Shave Club about building resilient omnichannel supply chains while managing global disruptions, implementing AI solutions, and leading teams through crises. Get in touch with Justin Brown:   LinkedIn  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube

Meet Prashant Shah, Head of Supply Chain & Operations at SwagUp Prashant Shah, Head of Supply Chain & Operations at SwagUp, brings a unique perspective to supply chain transformation shaped by his military background and 15 years of corporate experience. As he explains in our conversation, "In the military, through the military experience, I will say the one thing that came out very clearly that logistics means wars. We continue to say that in the military that if we want to win wars, logistics is the way to go. And same thing in business." The promotional merchandise industry faces significant fragmentation challenges, with companies traditionally working with multiple vendors to source different items like hoodies, mugs, and notebooks. SwagUp addresses this pain point by creating a comprehensive one-stop solution with over 5,000 products available online, handling everything from design and production to warehousing and global fulfillment through their user-friendly platform. Founded in 2017 and headquartered in New Jersey, SwagUp has grown rapidly by positioning itself as both a promotional company and a technology company, building most of their systems internally. Their mission to "make swag simple" resonated strongly in the market, leading to their acquisition by BDA in 2024, which expanded their reach while maintaining their innovative culture and customer-first approach. In This Episode This episode explores Prashant's insights on transforming supply chain operations from traditional cost centers into strategic profit drivers. He discusses his framework for technology implementation, the role of AI in amplifying human judgment rather than replacing it, and shares practical examples of counterintuitive decisions that led to dramatic improvements in operational efficiency and customer satisfaction.   Topics Debunking the myth that cost savings equals supply chain success in modern business operations. Transforming supply chain departments from back-office functions into front-line competitive advantages for organizations. Implementing AI technologies to amplify human judgment and accelerate decision-making processes from days to minutes. Framework for digital transformation focusing on customer friction points and manual bottleneck identification processes. Counterintuitive leadership decisions like slowing warehouse processes to reduce returns from 20% to 3%. Dangerous assumptions about scaling supply chains and why yesterday's solutions won't work for tomorrow's growth. Supply chain leader involvement in acquisition processes and post-merger integration challenges facing growing organizations. Building flexibility into supply chain design early to enable scaling by design rather than brute force. Advice for supply chain leaders to focus on resilience over efficiency and build adaptable teams. Get in touch with Prashant Shah:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube

Meet Lauren Dunford, CEO & Co-founder of Guidewheel Lauren Dunford, CEO & Co-founder of Guidewheel, brings a refreshing perspective to manufacturing technology. "The nice thing about Guidewheel from the customers is starting with the simple fast 80/20 and then we can layer on lots of things," she explains, describing how their approach prioritizes immediate value over complex implementations. Guidewheel addresses a critical challenge in manufacturing: gaining operational visibility without the massive disruption of traditional digitization projects. Many manufacturers struggle with the complexity and cost of connecting diverse equipment across their facilities, often deterred by the "nightmare projects" that involve extensive PLC integration across different makes, models, and ages of machinery. Lauren's company solves this by monitoring the one thing all equipment has in common: electricity consumption. The company was founded after Lauren's experience of making difficult calls to customers about production delays. This frustration, combined with her Stanford MBA work, led to the development of Guidewheel's innovative sensor technology. The company has evolved from a failed energy management system into a comprehensive factory operations platform, guided entirely by customer feedback and real-world applications. In This Episode Guidewheel's Factory Ops platform demonstrates how the right technology approach can simultaneously drive productivity improvements and sustainability goals. By starting with controllable downtime and operational efficiency, manufacturers achieve immediate business value while naturally uncovering opportunities for energy savings and emissions reduction, creating a sustainable flywheel of continuous improvement and environmental benefit.   Topics How Guidewheel's "Fitbit for factories" approach transforms manufacturing visibility through simple electrical monitoring sensors. Leveraging universal power consumption data to monitor equipment performance across different makes, models, and ages of machinery. Overcoming traditional barriers to manufacturing digitization by avoiding complex PLC integration and focusing on practical solutions. Implementing AI algorithms for automatic cycle time detection, anomaly prediction, and prescriptive maintenance recommendations in manufacturing. Balancing mission-driven sustainability goals with commercial success through the upper-right quadrant of profitable environmental solutions. Creating sustainable manufacturing practices by starting with productivity improvements that naturally lead to energy efficiency gains. Attracting and empowering the next generation of manufacturing workers through intuitive, delightful technology tools and platforms. Building successful manufacturing technology companies through customer-driven product development and iterative learning from real factory applications. Developing platform ecosystems that enable custom manufacturing applications and developer communities for specialized industrial use cases. Transforming manufacturing operations from reactive to predictive through real-time data visibility and AI-powered throughput forecasting. Get in touch with Lauren Dunford:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube Or search “Manufacturing the Future” wherever you listen to podcasts!

Meet James Butler, SVP & Chief Supply Chain and Corporate Strategy Officer at Brinker International, "I always tell the team, our vision is to be the world's leading supply chain, restaurant supply chain organization. And that really comes down to five pillars that I've ordered in exactly their level of importance. And the very first one is food safety and quality," says James Butler, SVP & Chief Supply Chain and Corporate Strategy Officer at Brinker International, showcasing his unwavering commitment to excellence in supply chain management. James addresses one of the most complex challenges in modern business: managing supply chains that must deliver consistent quality across thousands of locations while maintaining the highest food safety standards. Restaurant supply chains face unique pressures, including perishable inventory, multiple daily deliveries, and the need to support rapid growth without compromising operational excellence. His role uniquely combines supply chain operations with corporate strategy, allowing him to align tactical execution with long-term business objectives. James's journey to Brinker began with a diverse career spanning sales, consulting at Deloitte, and supply chain leadership at major companies including Georgia Pacific and KFC. His experience during the pandemic at KFC, where he navigated product shortages, steep inflation, and changing consumer demands, prepared him for the strategic challenges he faces today. This breadth of experience across industries has given him a unique perspective on creative problem-solving and the importance of building resilient, forward-thinking supply chain operations. In This Episode James Butler's leadership philosophy centers on transforming traditional supply chain teams from reactive "firefighters" into proactive "fire preventers." Through his innovative Smokey Bear Award and emphasis on building stronger processes, he demonstrates how strategic thinking can elevate supply chain operations from tactical necessity to competitive advantage, ultimately supporting Brinker's mission to deliver exceptional dining experiences across their global restaurant network.   Topics Pandemic-era lessons in supply chain resilience, including managing product shortages and rapidly changing consumer demands. The "fall in love with the problem, not the solution" methodology to drive effective problem-solving. Transforming supply chain teams from reactive firefighters to proactive fire preventers through cultural change and recognition programs. Food safety and quality as the non-negotiable foundation of all restaurant supply chain operations and decision-making processes. Managing complex logistics for thousands of suppliers delivering to 1,600+ restaurants while maintaining consistency and availability. Technology implementation strategies that prioritize understanding optimal processes before selecting and customizing software solutions to fit workflows. Aligning supply chain operations with corporate strategy to drive restaurant growth and enhance the guest experience. Sustainability initiatives and responsible sourcing practices in restaurant supply chains, including partnerships with suppliers on emissions reduction. Innovation management in traditionally risk-averse environments, including balancing creativity with operational reliability and food safety requirements. Get in touch with James Butler:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube

Meet Tyler Madsen, Director of Madsen's Millwork & Custom Cabinets Tyler Madsen, Director of Madsen's Millwork & Custom Cabinets, exemplifies how traditional craftsmanship can thrive through technological innovation. "If you're not updating your technology, updating your equipment, updating your processes, you're going to be left behind," Tyler explains. "The most important thing here is speed. It's not just quality, it's how rapidly we can pump out quality." Madsen's Millwork, founded in 1962, specializes in high-end custom woodworking for educational, residential, and commercial spaces, employing 75 skilled craftsmen and producing up to 30% of the region's architectural woodwork. The company needed to maintain its reputation for excellence while adapting to post-pandemic business realities and evolving customer expectations. Under Tyler's leadership alongside his brother Josh, the company has embraced digital transformation while honoring traditional values. They've implemented sustainable practices like their innovative biomass heating system, which converts wood waste into energy, demonstrating their commitment to both environmental responsibility and operational efficiency. In This Episode In this milestone 50th episode, Tyler shares how upgrading from Epicor 905 to Kinetic and implementing AI tools like Prism has revolutionized their operations. From streamlining complex estimating processes to empowering field teams with real-time data access, Madsen's proves that embracing technology enhances rather than replaces traditional craftsmanship, enabling faster delivery without compromising quality.  Topics Taking over a family business during COVID-19 pandemic while dealing with personal loss and operational challenges. Upgrading from legacy Epicor 905 system directly to Kinetic cloud ERP for improved operational efficiency. Implementing Epicor's Prism agentic AI to streamline estimating processes and specification document review workflows. Using AI to filter through complex architectural drawings and door schedules to eliminate human errors. Balancing traditional woodworking craftsmanship standards with modern technology adoption for competitive advantage in manufacturing. Empowering field installers with cloud-based tablets for real-time access to project data and documentation. Sustainable manufacturing practices including biomass heating systems that convert wood waste into building energy. Team adoption strategies for AI technology and overcoming resistance to digital transformation initiatives. Career paths in the woodworking industry including vocational training, apprenticeships, and skill development opportunities. Get in touch with Tyler Madsen:   LinkedIn  Website    Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube

Meet Zeeshan Zia, CEO & Co-founder of Retrocausal "If the operator is about to put the tip of the soldering iron at the wrong place, the system offers an alert right there and then, helping them reduce that scrap rate from 30% down to 3%," says Zeeshan Zia, CEO & Co-founder of Retrocausal, describing a process his team helped a medical device manufacturing client improve. His story showcases how enterprise partners want AI that understands human activities, not just fancy interfaces. Retrocausal tackles the forgotten 80 percent of manufacturing jobs still performed by humans while robotics investments focus on the automated 20 percent. Their AI doesn't replace workers — it catches mistakes like double-torquing bolts while missing others entirely, preventing $1,200 endoscopy cameras from hitting trash bins. Born from Zeeshan's realization that augmented reality hardware wasn't the bottleneck, Retrocausal decoupled AI capabilities from head-mounted displays. The Seattle company now deploys facial blurring and body pixelation so thoroughly that even strict union environments show the least resistance to their tools compared to other process analytics solutions. In This Episode Beyond preventing defects, their platform enables production supervisors to perform industrial engineering tasks through simple video uploads — the AI breaks down processes, generates Excel sheets, and suggests line rebalancing. Zeeshan reflects on how manufacturers have shifted from innovation teams driving AI adoption to plant managers and line leaders becoming true believers, largely thanks to ChatGPT educating the broader public on AI's potential. Topics People-centric approach to AI implementation in manufacturing environments that empowers workers rather than replacing them. Real-world applications of AI copilots including Assembly, Kaizen, and Ergo systems for different manufacturing roles. Dramatic quality improvements achieved through AI intervention, reducing scrap rates from thirty percent to three percent. Addressing worker concerns about privacy, standardization, and individual work preferences when implementing AI monitoring systems. Challenges of implementing AI in high-mix, low-volume job shops versus standardized assembly line operations. The role of AI in accelerating worker onboarding and enabling career advancement from operator to supervisor roles. Evolution of manufacturer attitudes toward AI adoption, with investment rates increasing from thirty to forty percent annually. Importance of choosing holistic AI solutions over point solutions to avoid system fragmentation and integration challenges. Accessibility features built into AI tools to accommodate workers of different skill levels and physical capabilities. Impact of reshoring trends and Industry 4.0 on creating new opportunities for AI-enabled manufacturing agility. Get in touch with Zeeshan Zia:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube Or search “Manufacturing the Future” wherever you listen to podcasts!

Meet Alexandre Georgetti, Director of Global i4.0 Automation Strategy at Eaton "Don't go for a technology just because it's cool. Go for a technology that is going to address a problem," advises Alexandre Georgetti, Director of Global i4.0 Automation Strategy at Eaton, emphasizing the importance of strategic thinking over technological fascination in automation decisions. Manufacturing organizations worldwide face increasing pressure to automate processes while maintaining workforce engagement and operational efficiency. The challenge lies in identifying which processes to automate first, ensuring successful human-robot collaboration, and implementing technologies that truly solve business problems rather than just adopting the latest innovations. Eaton, a global power management company operating in more than 175 countries with over 92,000 employees, leads the charge in smart manufacturing adoption. Under Alexandre's leadership, the company's automation strategy spans approximately 200 sites across diverse business units, from electrical components to aerospace systems. This breadth of operations provides unique insights into successful automation implementation across different cultures and manufacturing environments. In This Episode Alexandre shares his expertise on emerging automation technologies, including humanoid robots, collaborative robots with advanced gripping capabilities, and AI-driven learning systems. He emphasizes the importance of maintaining a continuous improvement mindset while implementing automation, and shares practical strategies for ensuring successful human-robot collaboration. Topics The evolution of manufacturing automation technologies, including humanoid robots, collaborative robots, and AI-driven learning systems transforming factory operations. The critical relationship between continuous improvement methodologies and automation implementation for achieving optimal manufacturing outcomes. Strategies for prioritizing automation projects based on factors including worker safety, value-added activities, and process bottlenecks. Cultural considerations and regional differences in implementing automation across global manufacturing facilities. Implementation strategies for autonomous mobile robots in material handling, including considerations for facility-wide compatibility. The role of data analytics in both planning and optimizing automation initiatives across manufacturing operations. Balancing automation investments with workforce development to ensure long-term operational success. Framework development for evaluating and implementing automation technologies across diverse manufacturing environments. Practical advice for manufacturing leaders beginning or advancing their Industry 4.0 automation journey.  Resources “Industry 4.0: The factory of the future becomes the factory of today,” from Eaton’s website   Get in touch with Alexandre Georgetti:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | YouTube Or search “Manufacturing the Future” wherever you listen to podcasts!

Meet Gene Marks, Business Keynote Speaker, Author, Columnist, & Business Owner at The Marks Group "If you're doing business with China, you've got some serious challenges," warns Gene Marks, Business Keynote Speaker, Author, Columnist, & Business Owner at The Marks Group. As a prolific business columnist for publications like The Guardian and Forbes, and the head of his own company, Gene brings decades of experience helping small and mid-sized businesses navigate economic challenges. Manufacturing companies today face a perfect storm of challenges: shifting tariff policies creating supply chain uncertainty, rapidly evolving AI technologies demanding implementation strategies, and persistent workforce shortages requiring innovative talent acquisition approaches. Gene addresses all three with practical, tactical advice drawn from his network of successful manufacturing clients across the country. Gene's journey into business advisory began unexpectedly: he was running his CPA firm when he decided to start writing as a creative outlet. His column for the Philadelphia Business Journal, "The Penny Pincher's Almanac," gained popularity and launched his career as a trusted voice for small and mid-sized businesses. This therapeutic writing practice evolved into a second career spanning prestigious publications and speaking engagements where he shares wisdom gleaned from successful manufacturing companies. In This Episode In our wide-ranging conversation, Gene provides immediately actionable strategies for manufacturers dealing with tariffs (like utilizing bonded warehouses to defer costs), a practical three-step approach to prepare for AI implementation (clean your data, engage with vendors, create policies), and unexpected advice on talent acquisition (look for service industry workers with great attitudes who can be trained in technical skills). Gene emphasizes that although technology creates tremendous opportunities, success ultimately depends on having the right people to implement it, making talent acquisition and development perhaps the most critical challenge manufacturers face today.   Topics Current status of tariffs, particularly the extraordinary 145-185% rates on Chinese goods, and strategies for navigating international trade disruptions. Strategic use of bonded warehouses and free trade zones to defer tariffs and potentially reduce costs during periods of trade uncertainty. The reality of AI implementation versus the hype, with practical guidance on current limitations and future potential for manufacturing. Three essential steps to prepare for AI: cleaning existing data, engaging with software vendors on roadmaps, and developing comprehensive AI policies. How ERP systems enable data-driven decisions during supply chain disruptions, including selective price increase strategies based on customer profitability. The critical importance of developing an AI policy governing appropriate usage, permissions, and documentation within manufacturing organizations. Why small and mid-sized manufacturers must invest in data preparation now to capitalize on AI automation capabilities coming in the next few years. Innovative approaches to talent acquisition that prioritize attitude, adaptability and customer service skills over technical expertise that can be taught. Predictions on tariff negotiations and their likely resolution with most countries except China, where manufacturers need long-term alternatives. The competitive necessity of embracing AI and automation despite employee concerns, with strategies for communicating benefits to the workforce. Download, Listen, and Subscribe Apple | Spotify | Google Get in touch with Gene Marks:   LinkedIn  MediumX Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter 

Meet Dan Klepack, Chief Supply Chain Officer at DSG Supply Drawing from his diverse experience across defense, retail, and industrial distribution, Dan Klepack, Chief Supply Chain Officer at DSG Supply, brings a unique perspective to supply chain modernization. From building fighter jets to leading a supply chain, a process is a process and the disciplines transfer seamlessly. Dan explains, “There's a right way to do it and there's a standard operating procedure that needs to be written to do it.” His journey from manually tracking assembly line performance on paper to leveraging advanced ERP systems demonstrates how technology has fundamentally shifted the focus from data collection to problem-solving. DSG faces the complex challenge of managing diverse product categories across electrical, plumbing, HVAC, and industrial automation sectors while meeting growing customer expectations for supply chain visibility. Unlike competitors who specialize in single categories, DSG's breadth creates unique operational challenges that require sophisticated technology solutions to balance the competing demands of operations teams seeking repeatability and sales teams needing flexibility. Founded 125 years ago, DSG operates as an employee-owned company with 62 branches spanning from Montana to Michigan, and leverages Epicor distribution solutions across their business. This employee ownership model creates a distinctive culture where every team member has a financial stake in the company's success, fostering collaborative problem-solving and shared accountability in decision-making processes that impact modernization efforts. In This Episode Dan explores how industrial distribution is evolving to meet B2B customers' expectations for the same level of supply chain transparency they experience as consumers. He discusses the industry-wide "Where's My Stuff?" initiative, where competitors collaborate to solve visibility challenges, and shares practical advice on preparing organizations culturally for technology adoption while emphasizing that successful modernization requires understanding your business fundamentals before investing in solutions.  Topics DSG Supply's employee ownership model and how it influences collaborative decision-making and technology investment strategies across operations. Evolution of supply chain technology from manual tracking systems to integrated ERP solutions that enable problem-solving focus. Balancing operational repeatability requirements with sales team flexibility needs through strategic technology implementation and data-driven decision making. Managing diverse product categories including electrical, plumbing, HVAC, and industrial automation within a single distribution network. Growing customer expectations for supply chain visibility driven by consumer experience standards applied to B2B relationships. Industry-wide collaboration through initiatives like "Where's My Stuff?" bringing competitors together to solve shared visibility challenges. Change management strategies for technology adoption focusing on cultural readiness and team engagement rather than just technical capabilities. Integration approaches for modern distribution centers emphasizing the importance of understanding business fundamentals before technology investment. Future trends including artificial intelligence applications across supply chain functions from inventory management to predictive analytics implementation.

Meet Michael Matisz, Vice President of Supply Chain at Leaf Home "You have to have a component of quality with all the components of speed," says Michael Matisz, Vice President of Supply Chain at Leaf Home. This philosophy has driven Leaf Home's remarkable transformation from a single-product company to North America's largest home improvement enterprise, serving over 2 million households with solutions from gutter protection to water purification and stair lifts. The home improvement industry traditionally suffers from lengthy delivery and installation timelines, creating customer frustration and slowing business growth. Michael's team tackled this challenge by developing a revolutionary supply chain model that enables Leaf Home to deliver custom solutions anywhere in the United States within 48 hours, allowing installation within the same business week while competitors might take months to complete similar projects. Leaf Home's journey began with a simple supply chain for their flagship LeafFilter product, consisting of just 12 SKUs and a few vendors. Michael joined in 2015, and helped establish inventory and supplier management systems that positioned the company for the hypergrowth it would experience during the COVID pandemic. Starting with affordable warehouse and transportation management systems costing just $1,000 annually, the company gradually built more sophisticated operations while maintaining its commitment to rapid customer service. In This Episode Michael shares practical wisdom on building resilient supply chains despite economic volatility, treating suppliers as strategic partners rather than just vendors, and balancing inventory positions across a hub-and-spoke distribution network. His engineering background provides a unique perspective on understanding supplier operations, while his retail experience from Joann Stores equipped him to manage exponential SKU growth. He also offers valuable insights on forecasting, sustainability initiatives, and creating supply chains flexible enough to navigate everything from seasonal fluctuations to unexpected tariff changes and interest rate impacts. Topics Transforming a simple 12-SKU supply chain into a nationwide network that delivers custom home improvement solutions within 48 hours of order placement. Building strategic vendor partnerships by "selling" suppliers on your company's growth potential rather than just focusing on procurement negotiations. Implementing a hub-and-spoke distribution model with six locations across North America to ensure 48-72 hour delivery times nationwide. Leveraging a manufacturing engineering background to better understand supplier operations and align business needs with manufacturing capabilities. Balancing inventory positions across multiple distribution centers to optimize speed while managing increased inventory investment costs. Starting with affordable technology solutions that evolve alongside company growth rather than overinvesting initially. Navigating volatility in forecasting caused by economic factors like Federal Reserve rate changes impacting customer financing options. Creating redundancy in the supply chain network to provide flexibility for introducing new product lines and expanding into new geographical markets. Addressing sustainability initiatives through reverse logistics, lifetime product warranties, and minimizing manufacturing waste in plastic-based products. Identifying opportunities during supply chain disruptions like tariff changes rather than merely reacting defensively to challenging circumstances. Meta Description A conversation with Michael Matisz of Leaf Home about how he built a nationwide supply chain network that delivers custom home improvement solutions within 48 hours, fueling the company's transformation into North America's largest home improvement enterprise.   Get in touch with Michael Matisz:   LinkedIn  Website    Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Listen on WEBSITE  Listen on Apple  Listen on Spotify  Watch on YouTube

Meet Jeremy Codiroli "I tell everybody I want to hire on my team that you need to love chaos," says Jeremy Codiroli, VP of Global Supply Chain at AVI-SPL, highlighting his leadership philosophy that has transformed the company's supply chain operations. This embracing of chaos, rather than trying to eliminate it, has become a competitive advantage as his team navigates the complexities of global supply chain management. AVI-SPL faced significant challenges as a global audio-visual integration company with no dedicated supply chain team. The audio-visual industry traditionally lacked supply chain maturity, with each office handling logistics independently. This fragmented approach created inefficiencies, inconsistencies, and missed opportunities for cost savings and customer satisfaction. Additionally, as the last contractors on job sites, they faced unique scheduling pressures and the risk of technology obsolescence with expensive inventory. Founded in 1979 and headquartered in Tampa, Florida, AVI-SPL has grown to become the world's largest audio-visual and unified communications integrator, serving 80% of Fortune 100 companies globally. Jeremy joined the company during an acquisition and initially focused on process improvement before recognizing the critical need for dedicated supply chain management. What began as a one-person initiative has rapidly expanded to a global team of over 100 professionals in just 18 months, delivering significant business impact. In This Episode In this episode, Jeremy shares how his team is leveraging cutting-edge technologies like AI, including a specialized chatbot for international trade decisions and advanced logistics planning systems. He emphasizes the importance of embracing chaos rather than trying to eliminate it, using data to drive every decision, and maintaining a customer-centric approach that passes cost savings directly to clients. Jeremy also discusses their impressive sustainability initiatives, including a 10% reduction in fleet fuel usage and an innovative "hyper-localized" e-waste program. Throughout the conversation, his passion for creating an "elite supply chain" shines through, demonstrating how supply chain excellence can drive competitive advantage in any industry.  Topics The importance of embracing chaos in supply chain management rather than trying to eliminate it, creating competitive advantages through adaptability and responsiveness. How data-driven decision making forms the foundation of all supply chain initiatives, ensuring changes are based on metrics rather than opinions. The unique challenges of the audio-visual industry, including scheduling pressures as the last contractors on site and the risk of technology obsolescence. Innovative AI applications including a specialized international trade chatbot trained on company-specific strengths and weaknesses and advanced logistics planning. The development of a customer-centric supply chain approach that passes cost savings directly to clients and enhances service delivery. Sustainability initiatives including a 10% reduction in fleet fuel usage and a "hyper-localized" e-waste program that minimizes transportation impact. Strategies for managing global supply chain complexities across different regions, systems, and capabilities while maintaining consistency. The importance of upstream data visibility, exemplified by AVI-SPL becoming the first audio-visual integrator to join the Department of Transportation's FLOW program. Creating a culture of continuous improvement through a no dumb ideas philosophy and the "fail fast, learn fast" approach to innovation. Meta Description A conversation with Jeremy Codiroli of AVI-SPL about how he built a data-driven global supply chain organization that embraces chaos, leverages AI innovations, and maintains a customer-centric approach to deliver competitive advantages in the audio-visual integration industry.   Get in touch with Jeremy Codiroli:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter 

Meet Mohamed El Shami, CSCO at Garlock Flexibles "I feel supply chain is like the brain of the operations," Mohamed El Shami, CSCO at Garlock Flexibles. With a background spanning chemical engineering, sales, R&D, and operations, Shami brings a comprehensive perspective to the packaging industry that he describes as "the Switzerland of packaging" — where technical expertise meets operational strategy. The flexible packaging industry faces significant challenges in balancing sustainability with performance requirements. As consumer demands shift toward more environmentally friendly options, manufacturers must innovate with materials like mono-layers, reduced gauging, and post-consumer-recycled content while ensuring products remain functional. For produce packaging specifically, maintaining freshness for perishable items becomes an additional complexity that impacts every aspect of the supply chain. Garlock Flexibles has built its reputation over nearly 40 years as a leader in the packaging industry, with a particular strength in the produce market where they supply approximately 60% of salad kits and fresh-cut vegetables in the US. With manufacturing sites in Massachusetts and Nevada, the company has evolved from a family-owned business to their current position under private equity ownership. Their journey reflects the larger transformation of manufacturing in America, balancing domestic production capabilities with global supply chain realities. In This Episode In this episode, Shami explores how Garlock navigates post-pandemic supply chain disruptions through diversified supplier relationships, implements sustainability initiatives without compromising product integrity, and prepares for emerging technologies like AI-supported equipment. He emphasizes that successful supply chain management requires understanding the entire product lifecycle, from raw materials to consumer experience, while maintaining profitability for both Garlock and their partners. His insights provide valuable guidance for manufacturing leaders facing similar challenges in an increasingly complex global marketplace. Topics The evolution of supply chain management from pre-COVID to post-COVID, shifting from cost efficiency to material availability and supply security considerations. How the packaging design process balances product protection requirements with sustainability initiatives like mono-material structures and post-consumer recycled content. The technology behind flexible packaging manufacturing, including the complex printing and laminating processes that create everyday food packaging products. Strategies for managing inventory and raw materials for produce packaging, where timing is critical due to the short shelf life of the contents. The importance of building trust and transparency with both domestic and international suppliers while navigating cultural differences and regulatory requirements. Key metrics for measuring operational excellence, including overall equipment effectiveness, on-time delivery, and maintaining profitability throughout the supply chain. How the voice of customer feedback directly influences manufacturing processes and supply chain decisions in the packaging industry. The anticipated impact of AI-supported equipment on manufacturing operations, knowledge preservation, and attracting a new generation of workers. The balance between just-in-time production and maintaining safety stock inventory in response to global supply chain disruptions. Approaches to sustainability that include material innovation, structure simplification, and working within existing recycling infrastructure capabilities. Get in touch with Mohamed El Shami, CSCO at Garlock Flexibles:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter 

Meet Michael Krachon, President of Theragenics Interventional "The manufacturing process itself is challenging because there are really three distinct aspects of it," shares Michael Krachon, President of Theragenics Interventional, in our latest Manufacturing the Future episode. "We have to make the radioisotope itself, then put it into the seeds, and then put the seeds into custom configurations for each patient." This insights-packed conversation reveals the incredible precision required when manufacturing devices smaller than a grain of rice that save lives. Theragenics tackles a manufacturing challenge like no other: creating medical devices that are tiny, radioactive, and perishable. These brachytherapy seeds, used primarily for cancer treatment, must be manufactured with absolute precision because they'll be implanted directly into patients. The complexity is staggering: managing radiation safety, tracking invisible materials, ensuring perfect quality in something the size of a grain of rice, and dealing with a product that has a limited useful life due to radioactive decay. Founded over forty years ago, Theragenics has grown into a global manufacturer with one of the country's largest "cyclotron farms" — specialized equipment that creates the radioactive isotopes used in their products. Through multiple acquisitions, including Needle Tech, Galt Medical, and Aerotech, they've diversified their capabilities while maintaining their focus on life-saving medical technology. Over their history, they've manufactured more than 21 million seeds, a massive production volume that, as Michael notes with wonder, "would all fit in almost a cigar box." In This Episode In this fascinating conversation, Michael takes listeners behind the scenes of this highly specialized manufacturing operation. From the stringent radiation safety protocols that protect workers to the challenges of supply chain management for components measured in fractions of millimeters, the episode reveals manufacturing excellence at its most precise. Michael also discusses how emerging technologies like AI, targeted robotics, and 3D printing are opening new possibilities for Theragenics while they maintain the extraordinary quality standards necessary when manufacturing devices that patients' lives depend on. It's a rare glimpse into a manufacturing environment where there's no room for error — because getting it right means saving lives. Topics The unique challenges of manufacturing radioisotope-based medical devices that are simultaneously tiny, radioactive, and perishable with strict time constraints. How Theragenics operates one of the country's largest "cyclotron farms" to create radioisotopes that become components in life-saving cancer treatment devices. The extensive radiation safety protocols and monitoring technologies implemented to protect employees working with radioactive materials. Managing precise manufacturing processes for implantable medical devices the size of a grain of rice that must be perfectly made every time. Balancing innovation with strict regulatory requirements in a field where product quality directly impacts patient outcomes and safety. Supply chain and inventory management strategies for components measured in fractions of millimeters that cannot use traditional tracking technologies. The impact of COVID-19 on workforce management and the challenges of rebuilding institutional knowledge after experienced staff turnover. Future technology applications including AI for production planning, targeted robotics for employee safety, and 3D printing for specialized components. The critical importance of customization in medical device manufacturing, with each cancer patient receiving a uniquely configured product. Advice for manufacturing leaders about cross-industry learning, relationship building, and engaging directly with technicians to solve manufacturing challenges. Get in touch with Michael Krachon:   LinkedIn Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter 

Meet Lisa Pope, recently retired President and Chief Revenue Officer at Epicor "I think honestly the number one thing is to be client centric at all costs," says Lisa Pope, recently retired President and Chief Revenue Officer at Epicor, encapsulating the mentorship philosophy that has defined her remarkable 40-year career in software technology. Throughout leadership roles at industry giants including NCR, Oracle, QAD, Infor, and ultimately Epicor, Lisa has cultivated a leadership approach centered on empowering teams and maintaining unwavering customer focus. Today's technology leaders face unprecedented challenges in navigating digital transformation, particularly as artificial intelligence emerges as what Lisa calls the third wave of ERP evolution. After the Y2K and cloud computing revolutions, AI represents a critical inflection point where software providers must seamlessly integrate this technology into their core systems rather than treating it as an add-on. Companies failing to embrace this change risk falling behind competitors who leverage AI to enhance decision-making and operational efficiency. Lisa's career journey began unexpectedly when Triad Systems (later acquired by Epicor) recruited her after college, initially placing her in customer-facing roles that instilled a deep appreciation for client perspectives. This foundation guided her through multiple leadership positions across the industry, eventually bringing her full circle to Epicor where she helped drive the company's transformation into a billion-dollar cloud technology leader. Under her leadership, Epicor evolved from reactive customer relationships to deep collaborative partnerships, while simultaneously achieving double-digit revenue growth. In This Episode Lisa shares invaluable insights on strategic career planning, including the importance of thoughtful job transitions, the value of lateral moves for gaining broader experience, and practical advice for retirement planning. She discusses how mentorship and building diverse professional networks can accelerate career development, while emphasizing that the most sustainable path to organizational success lies in unwavering customer-centricity. For technology leaders navigating today's rapidly evolving landscape, Lisa's experience offers both practical guidance and inspirational perspectives on creating meaningful impact.   Topics The evolution of Lisa's 40-year career in software technology, from unexpected beginnings to leading a billion-dollar global enterprise at Epicor. Strategic approaches to career advancement, including the value of lateral moves to gain broader experience rather than always climbing upward. The importance of mentorship and building diverse professional networks beyond immediate colleagues to create career opportunities and support. How artificial intelligence represents the third wave of ERP transformation, following Y2K and cloud computing revolutions in enterprise software. Practical guidance for retirement planning, including developing a structured approach rather than focusing solely on age or financial milestones. The transformation of Epicor over eight years from siloed products to integrated solutions, with significant improvements in customer-centricity and financial performance. Evolution of customer relationships from reactive support to collaborative partnerships, with deeper engagement and value-focused interactions. Industry consolidation trends and cross-pollination between manufacturing, distribution, and retail sectors creating new competitive challenges. Work-life balance strategies that incorporate travel and personal interests throughout career development rather than deferring until retirement. Why unwavering customer centricity at all levels — from frontline staff through executive leadership to the board — remains the cornerstone of sustainable business success.  For more discussion about the future of AI in ERP, check out Arturo Buzzalino, Epicor Chief Innovation Officer, on the SourceForge podcast. Get in touch with Lisa Pope:   LinkedIn  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter 

Meet Alexej Kinderknecht, President & Technical Director of MRU Instruments "Support is what we learned over the last couple of years," reflects Alexej Kinderknecht, President & Technical Director of MRU Instruments, emphasizing how technical innovation must be matched with exceptional customer service to truly transform manufacturing efficiency. In today's manufacturing landscape, companies face the dual challenge of optimizing their operations while meeting increasingly stringent environmental requirements. This intersection of efficiency and environmental responsibility demands precise, reliable emissions monitoring solutions that can deliver accurate data while being robust enough to handle the harsh conditions of industrial environments. Alex's journey with MRU Instruments spans over 16 years, starting as an intern in manufacturing before moving through R&D and service roles. His path to leadership was driven by a passion for efficiency and continuous improvement, eventually leading him to oversee US operations where he combines technical expertise with a deep understanding of customer needs. In This Episode The episode explores how precision-engineered analyzers are revolutionizing everything from home heating efficiency to industrial-scale emissions monitoring. Alex shares insights on balancing innovation with practical implementation, the critical importance of customer support in technical solutions, and why accuracy in emissions monitoring directly impacts both environmental compliance and operational costs. His perspective highlights how the right combination of technical excellence and customer support can transform environmental requirements from mere compliance issues into opportunities for significant cost savings and operational improvements. Topics The evolution of emissions monitoring technology from basic analysis to precision-engineered solutions that help optimize operational efficiency and reduce costs. The critical role of customer support and practical implementation in ensuring the successful adoption of new monitoring technologies. How accurate emissions monitoring can lead to significant cost savings by optimizing combustion processes and reducing unnecessary fuel consumption. The importance of balancing rapid response to urgent customer needs with long-term technology development and innovation. Strategies for implementing new monitoring technologies while ensuring both regulatory compliance and practical usability for customers. The impact of EPA regulations and environmental requirements on the development of new monitoring solutions and customer support needs. How starting as an intern and working through various roles provides valuable perspective for leading technical innovation and customer support. The relationship between accurate emissions monitoring, cost savings, and environmental compliance in modern manufacturing operations. The future of emissions monitoring technology and the increasing importance of support services in technical solution implementation. Building customer trust through reliable products and responsive support services in the specialized field of emissions monitoring. Get in touch with Alex Kinderknecht:   LinkedIn  Website  Get in touch with your host, Kerrie Jordan:  LinkedIn  Twitter  Download, Listen, and Subscribe Apple | Spotify | Google Or search “Manufacturing the Future” wherever you listen to podcasts!  

Meet Srinivas Suresh "When you're working on new technology, none of these product and manufacturing processes exist. Getting to build, identify, and create those supply chains, and that's the best part of my job," reflects Srinivas Suresh, Supply Chain Lead at Joby Aviation, capturing the excitement driving innovation in manufacturing today. The challenge of building supply chains for cutting-edge technologies is becoming increasingly complex as manufacturers push the boundaries of what's possible. From electric vehicles to commercial drones, and now revolutionary ridesharing aircraft, supply chain leaders must create entirely new processes while ensuring reliability and scalability. Suresh's journey to Joby Aviation spans multiple innovative industries. After moving from India to Dubai and then to the United States for higher education, he built his career across procurement, supply chain, and manufacturing operations at companies including Tesla, Impossible Aerospace, and Apple. This diverse experience gave him unique insights into scaling production from prototype to full-scale manufacturing. In This Episode This episode explores how data intelligence is transforming supply chain management, the importance of building adaptable and resilient strategies, and the future impact of AI and robotics on manufacturing. Suresh shares valuable perspectives on sustainability, supply chain disruption management, and the exciting potential of electric aircraft to revolutionize transportation — from short urban hops between San Francisco and San Jose to eventual cross-continental travel.  Topics The importance of rapid iteration and velocity in supply chain management for new technologies, focusing on design, build, test, and learn cycles. Building resilient supply chain strategies that can adapt to disruptions through diversification and strategic planning at all supply chain levels. Leveraging data intelligence and analytics to optimize supplier selection, quality control, and supply chain decision-making processes. Balancing sustainability goals with business objectives in pre-revenue companies while maintaining focus on long-term environmental impact. The critical role of supply chain system automation in maximizing value across the entire manufacturing process. Implementing effective data governance strategies to ensure high-quality data supports meaningful supply chain decisions. The future impact of combining AI and robotics in transforming manufacturing processes across various industries. Creating adaptable supply chain strategies that can respond to geopolitical tensions, material shortages, and natural disasters. The evolution of electric aircraft manufacturing from urban mobility solutions to potential cross-continental transportation. Building supply chain processes that support innovation while maintaining quality and reliability in aerospace manufacturing. 

Meet Jim Crawford "What's better and more honorable than protecting the ideas of the United States of America?" reflects Jim Crawford, President and CEO of Threat Tec, capturing the passion that drives his unique approach to manufacturing innovation. In our latest episode of Manufacturing the Future, Jim shares how his journey from Army infantryman to defense technology leader has shaped his perspective on manufacturing's crucial role in national security. Manufacturing capabilities in the United States have increasingly moved offshore, creating strategic vulnerabilities in our ability to respond to critical needs. Threat Tec addresses this challenge by combining advanced manufacturing capabilities with strategic defense expertise, developing solutions that range from Hollywood props to mission-critical military systems. Crawford's path to founding Threat Tec was unexpected. After serving as an Army infantryman, he spent 20 years in commercial industrial construction before the 2007 downturn led him to government contracting. This transition allowed him to merge his military experience with manufacturing expertise, creating an organization that excels in threat emulation, wargaming, data visualization, and mission engineering. In This Episode The episode explores how military strategic thinking can transform manufacturing leadership, the importance of collective innovation through design thinking, and the game-changing potential of emerging technologies like AI and AR/VR in manufacturing. Jim also shares valuable insights on cybersecurity, mobile manufacturing solutions, and the critical need to rebuild America's manufacturing capabilities to ensure technological independence and national security.  Topics The critical importance of maintaining and rebuilding domestic manufacturing capabilities for national security and technological independence. How military strategic thinking and experience can transform manufacturing leadership and drive innovative problem-solving approaches. The integration of AR/VR technology in manufacturing visualization to improve communication and decision-making processes. The role of mobile manufacturing capabilities in military operations and addressing point-of-need production requirements. Implementation of design thinking and collective innovation approaches to solve complex manufacturing challenges. The impact of emerging AI technologies on manufacturing processes and the importance of responsible adoption. Cybersecurity challenges in modern manufacturing and the need for comprehensive protection strategies. The development of mission engineering approaches to create more efficient and effective manufacturing solutions. The intersection of defense technology innovation and commercial manufacturing applications, including entertainment industry contributions. Building resilient manufacturing processes through data-driven decision making and strategic technology integration.

Meet Josh Roberts, Regional VP of Sales at Epicor “We have to invest in these robots to keep up with the demand. There's not enough people. And even if we did hire them, training them has become a challenge because we haven't been able to document our processes, our procedures, and have a standard training mechanism to onboard people.” Our very own Josh Roberts, Regional VP of Sales at Epicor, shared this quote from a customer’s story. What he found wasn't a story of automation replacing jobs, but rather one of transformation — a shop floor where robots handle the welding while former welders learn to program and manage the automation systems. The conversation highlights how manufacturers are finding success by focusing on fundamentals. In another example story, a Twin Cities manufacturer worked with Josh to unlock capabilities they already had but weren't utilizing. Through a simple training session, they discovered features that transformed their inventory management processes. Epicor was founded with a mission to partner with the world’s hardest-working businesses, providing them with the technology solutions needed to succeed. Over the years, we’ve evolved from a traditional software provider to a leader in business technology, serving over 23,000 customers worldwide. Josh’s journey at Epicor reflects this evolution; starting as a business development representative, he has spent over 15 years learning the intricacies of manufacturing and technology, ultimately rising to a leadership role where he drives innovation and customer success. In This Episode  Kerrie speaks with Josh Roberts about the critical intersection of technology and workforce development in manufacturing. They explore how companies can leverage automation and AI to address labor shortages while emphasizing the importance of reskilling employees. Tune in to gain valuable insights into the future of manufacturing and the role of technology in shaping a more efficient and competitive industry.  Topics The impact of workforce shortages on the manufacturing industry and the increasing reliance on automation and robotics to fill skill gaps.   Strategies for reskilling existing employees to adapt to new technologies and ensure they can effectively operate automated systems and machinery.   The importance of documenting processes and procedures to facilitate training and onboarding for new employees in a rapidly changing environment.   How AI and data-driven strategies are transforming manufacturing, enabling companies to make informed decisions and optimize operations for better efficiency.   Insights into the evolving landscape of manufacturing technology and the necessity for companies to stay ahead of trends to remain competitive.   The significance of fostering a culture of continuous learning and adaptation within organizations to keep pace with technological advancements.   Challenges faced by manufacturers in implementing new technologies and the importance of setting realistic expectations during the adoption process.   The benefits of leveraging customer feedback and insights to improve technology solutions and better meet the needs of manufacturing businesses.   The future of manufacturing, including potential growth areas and the evolving relationship between technology and workforce development in the industry.