The Josh Bersin Company

Coming out of the pandemic almost every company started hiring globally, giving rise to the EOR (Employer of Record) market. An EOR enables companies of any size to easily hire, manage, pay, and reward employees in any country, and today more than 40% of all global employers use an EOR. One of the leaders in this market is Oyster, a fast-growing company founded as a B-Corp, dedicated with a mission to make global employment a single, seamless marketplace. The founder of Oyster, Tony Jamous, is a fascinating entrepreneur who has a unique way of describing global employment. In this podcast I interviewed Tony so he can explain some of the strategic issues in building a global company of any size. I think you’ll find Oyster a high value solution provider that combines world-class technology with a strong culture of global advice, support, and regulatory compliance to help companies grow. (FYI we are partners with Oyster in Galileo: Oyster’s extensive global employment practices database is embedded in Galileo to assist you with many strategic HR policies around the world.) Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information 2026 Imperatives for Enterprise AI: The Road Ahead The Definitive Guide to Corporate Learning Oyster Announces Intelligent Global Employment – Redefining EOR Market Get Galileo, The AI Agent for Everything HR Chapters (00:00:00) - Interview with Tony Jamis(00:00:25) - Oyster's mission to reduce wealth inequality(00:05:52) - Will Our Platform Become a Strategic Workforce Partner?(00:10:15) - The Human Capital Challenge(00:13:24) - Have We Thrived as a Global Company?(00:16:09) - WSJD Live: Should HR Companies Integrate With HCM Prov(00:17:23) - What's the role of AI in the Workforce?(00:19:05) - Oyster HR: Going global with technology(00:20:51) - EOR Provider Takeaways

This week I explain some of the very cool things going on in AI-Fueled Recruiting (hot space), and also discuss how to start integrating all your talent acquisition tools. I also explain AMS One, the Workday Agent System of Record (ASOR), and why and how all these amazing AI agents are going to enable you to really rethink the operating model for talent acquisition. This is a trillion dollar space and we all deal with it, and it’s also the area of HR where AI is the most mature. And as I explain, every innovation that takes place in talent acquisition has an impact on tools for internal HR, job mobility, career development, and even learning. In fact TA and L&D really are going to get locked at the hip going forward. We will be launching our massive new research study on TA at Irresistible 2026, our flagship HR leadership conference in the world. It’s June 8-10 at the beautiful USC Campus in Los Angeles, and I promise you that you’ll see some amazing things there (including a tour of one of USC’s brand new research and arts centers). Also come see us at Unleash 2026 in Vegas where we’ll be doing workshops for you on Galileo, highlighting the newest release – these hands-on workshops give you 90 minutes to see dozens of amazing AI use-cases and also teach you how to use Galileo as your copilot, teacher, and consultant in all areas of HR. (And listen to my keynote explaining the way AI has already started to change everything about HR.) Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information 2026 Imperatives for Enterprise AI: The Road Ahead The Great Reinvention of Human Resources Has Begun Secrets Of The High Performing CHRO Get Galileo, The AI Agent for Everything HR   Chapters (00:00:01) - Josh Burson on Talent Acquisition and AI(00:01:32) - Talent Acquisition: The $1 trillion spend area(00:13:13) - Adam Levine: The ASOR for Workday Agents(00:18:09) - Talent Acquisition: The New Model(00:20:42) - A Day in the Life of Galileo

Alim Dhanji is a seasoned business executive (ex-President of Adidas Canada) who came back to HR with a fresh perspective on the business value of HR. In this discussion Alim clearly articulates where and how he creates business value as a CHRO. This is a fascinating discussion about the value drivers of HR and AI and the process for redesigning work. He explains what he learned about the value of HR as a CEO, and how he then took that knowledge back into HR. Sample Quotes: “True change happens at the manager level, and there is a compression of demands at the people manager level. Our number one value diver is investment in the front-line people manager.” “Managers just don’t have enough time in the day. Now by leveraging AI we can help managers create capacity to spend more time with teams and peers.” Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Secrets Of The High Performing CHRO CHRO Insights Research Report CHRO Insights Video (Youtube) Introducing Galileo for Managers, The Leadership Guru At Your Fingertips   Chapters (00:00:04) - What Works: The Career Path From HR to Business Unit(00:01:03) - What Works: Chief HR Officer Alim on the Business(00:03:58) - Have You Left HR?(00:05:27) - What's the role of the People Manager?(00:08:08) - The Role of Managers in AI(00:10:44) - CHRO: The Role of HR in the AI Transformation(00:13:16) - Immigration in HR: The Business Experience(00:15:49) - Having worked in different countries, how has your international experience helped you(00:18:14) - The Challenges of Becoming a Chro(00:19:36) - The Importance of Learning the Cross Functional Move(00:21:02) - What Works With Alim(00:21:22) - What Works: The Chro

After many weeks of work with corporate HR leaders, technology companies, and implementation teams I’m realizing the word that describes AI is “confusion.” Too much going on, too many unanswered questions, and no clarity about what to do. And many of you have been asked (or told) to lead the “AI Transformation” (which is the wrong phrase, as I explain) to reduce cost. Well I hope today’s podcast gives you some clarity. Obviously the space is changing quickly, but there is a clear strategy emerging. I discuss the technology market, vendor strategies, and most important of all, how you as a business leader can leverage AI without going down dead ends. I hope this gives you clarity, and I urge you to read our 2026 Imperatives for Enterprise AI for more. Topics covered: Why AI adoption isn’t a transformation — it’s a continuous learning process How to design an architecture that avoids vendor chaos and data silos The real ROI of AI: rethinking workflows and job structures, not just automating tasks Strategies for navigating a confusing vendor landscape and building your own solutions How to build a culture of trust and change, and empower employees What to tell employees so they’ll lean in to change The importance of speed, experimentation, and trusting the data over perfection. If you’re in the middle of your AI strategy, please contact us. Our Systemic HR AI Blueprint will show you the way, and Galileo will help you with vendor analysis, process design, job redesign, and of course the training you need to enable your organization. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information 2026 Imperatives for Enterprise AI: The Road Ahead The Great Reinvention of Human Resources Has Begun Get Galileo, The AI Agent for Everything HR Chapters (00:00:00) - AI Confusion(00:05:19) - Self-Service HCM Software Companies(00:08:13) - Job architecture and the process of changing jobs(00:11:45) - Don't Wait for Perfection in AI Projects(00:14:43) - Will We Run Out of Jobs?(00:18:01) - Will AI Reduce Headcount?(00:19:39) - The Need for Trust in AI

This week we introduce our massive new research “The Definitive Guide to Corporate Learning: From Static Training To Dynamic Enablement.” As you’ll read, this $400 Billion market is going to change in a huge way, and the opportunity for value is massive. As I explain in this podcast, it’s time to change the paradigm of “skills development” and move to a model of dynamic enablement. Traditional L&D is not going away overnight, but the new world of AI-Native Learning is very different: faster, less expensive, and far more useful and relevant to employees. And best of all, we’re turning training and upskilling into a process of dynamic, continuous change. Listen to this podcast to understand what’s going on, and then read our research to build your own roadmap. If you’re an HR leader, L&D professional, content creator, or technology vendor – this new world is exciting and ready. And I expect the traditional L&D market to double in size within ten years and reach well over a $Trillion as we finally solve the problem of global knowledge management. Important vendors here include Sana (Workday), Disperz, Cornerstone (new products coming), Arist, Uplimit and likely solutions from OpenAI and others. The traditional learning vendors (LinkedIn, Coursera, Pluralsight, Skillsoft, and others) are now just beginning to adapt to this new world, so it’s a time for disruption and new business models. Join us on this journey. Get Galileo to experience AI-Native learning, learn more, read the research, and benchmark your own organization. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Definitive Guide to Corporate Learning 2026 Imperatives for Enterprise AI: The Road Ahead The Collapse And Rebirth Of Online Learning And Professional Development Get Galileo, The AI Agent for Everything HR Chapters (00:00:00) - The Need to Reinvent Corporate Learning(00:08:39) - Skills and their dynamic enablement(00:19:00) - AI: The Future of Learning & Workforce

AI Agents promise to revolutionize how we operate our companies, but this is much more than just recording meetings and summarizing emails. How do you build an Agent (and Superagent) architecture to re-engineer HR and what is the role of your core HCM platforms? Well this is the trillion dollar question challenging every business software provider, and it has a huge impact on your HR and overall AI strategy. In this podcast I explain this topic and describe how employee onboarding, as an example, could be entirely redesigned for speed, scale, and agility. This is a new world and for the first time in my career each of us, regardless of tech experience, will be able to redesign how our HR function works to move from “work productivity” to automation and tremendous new value creation strategies in HR. Note that this week OpenAI announced its Frontier platform to help build enterprise agents. Microsoft recently introduced Agent 365 to help build enterprise Superagents. ServiceNow offers its Enterprise AI Control Tower, and Workday has introduced the Workday Agent System of Record. The space of agent management platforms is just beginning. As you listen to this and ponder your situation I hope you consult Galileo for advice or call us. Our Systemic HR AI Blueprint is here to help you design and implement AI apps that will revolutionize HR and your business. Enterprise AI is an exciting new domain and we are here to help. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information 2026 Imperatives for Enterprise AI: The Road Ahead The Great Reinvention of Human Resources Has Begun Get Galileo, The AI Agent for Everything HR     Chapters (00:00:00) - Onboarding and AI: The Confusion in Corporate IT(00:06:42) - Agents and the role of the ERP(00:11:01) - The AI Agents: Will You Build Them?

AI-driven recruiting is on the hot seat and it’s only getting hotter. Most job seekers now experience AI-interviewers, AI-based screening, and even chatbots that can automate the entire process. And as this market grows, two new lawsuits (one against Workday, one against Eightfold) have emerged, indicating the “fear” job seekers have about this technology. In the meantime, vendors are gobbling up these tools. This includes Workday’s $1 billion acquisition of Paradox (and Hiredscore), SAP’s acquisition of Smartrecruiters, Outmatch’s acquisition of Pymetrics (renamed Harver), UKG’s acquisition of Chattr (renamed Rapid Hire), Radancy’s acquisition of myInterview, Hirevue’s acquisition of Modern Hire, Cornerstone’s acquisition of Skyhive (following acquisition of Clustree), Lightcast’s acquisition of Rhetorik, and more. Where is all this going? As I discuss, this is an enormous ($840 billion) market and there’s a lot yet to come. As I discuss, we are entering a whole new set of demands, demands for quality, explainability, skills verification, and bias-detection. One of the big new trends is what we call “vertical data labeling” to increase transparency and quality. (The pioneer here is a company called Findem.) So for you as a buyer or user, it’s a time to focus on data and AI accuracy and completeness. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Great Reinvention of Human Resources Has Begun People Data For Sale: How The Talent Intelligence Market Really Works The Talent Acquisition Revolution: How AI is Transforming Recruiting Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations Get Galileo: The World’s AI Agent For Everything HR   Chapters (00:00:00) - The Lawsuits About AI-Based Recruitment(00:03:14) - AI Based Recruitment(00:13:37) - Is LinkedIn a Good Data Source for AI?(00:14:21) - Will AI Be Better at Recruiting?(00:21:44) - Will Data-based Recruitment Be Legal?

David Hughes, the Global People Leader for Costa Coffee (now at HSBC), discusses the company’s innovative approach to hiring using AI. Costa Coffee, a global brand with over 2,000 stores in the UK, faces significant hiring challenges due to high turnover rates and the need to hire thousands of baristas annually. David explains how Costa has shifted its focus from hiring the “best” talent to finding the “best fit” talent that aligns with the company’s values and culture. Using Sapia’s AI chat-based assessment, Costa has built a simple 5-question open chat survey that lets Costa identify the culture, behavioral, and work skills for best fit. This process not only scales to 350,000+ candidates, it also gives each candidate a personalized assessment and is rated 9 out of 10 on netpromoter score. In other words, candidates love it! David emphasizes the importance of patience and bravery in adopting AI, highlighting the positive impact on both recruitment efficiency and candidate satisfaction. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Talent Acquisition Revolution: How AI is Transforming Recruiting (research) The Great Reinvention of Human Resources Has Begun The Art, Science, And Magic Of Recruiting In The World of AI (podcast) Chapters (00:00:03) - How AI Is Affecting Costa Coffee's Hiring(00:01:16) - Interview(00:01:56) - Costa Coffee's Talent Challenges(00:04:10) - How to Hire the Right People for the Frontline(00:05:06) - Baristas: How to Get the Best Out of Your Job(00:06:53) - How Costa Coffee Is Using AI in the Job Search(00:12:24) - What was difficult about the AI journey at Costa Coffee?(00:16:22) - What are some of the metrics of the Costa Experience?(00:19:10) - The Sense of AI in the Job Search(00:20:32) - Congratulations on your AI push(00:21:39) - What Works With Costa Coffee's Talent Director

In this podcast I talk with Nathan Perrott, VP of Innovation at Radancy. Radancy is a major provider of integrated recruiting tools, all integrated in what’s called the Radancy Talent Acquisition Cloud. You may not recognize the name, but Radancy is actually one of the pioneers in talent acquisition, originally started as TMP Worldwide. Over the last 40 years the company has been involved in all aspects of technology-enabled recruitment, (including Monster.com), so they understand job advertising, social media, candidate experience, branding, automated screening, and now AI-powered interviewing. The company’s integrated platform is one of the most end-to-end recruitment systems in the market (handles everything except the ATS) and more than 700 large corporations rely on Radancy. Nathan has been in this space for many years so I ask him to explain how the market has changed, what their new AI copilot is all about, and how companies can save money and get ahead of the massive AI-fueled candidate and job posting market today. Additional Information The Great Reinvention of Human Resources Has Begun Yes, AI Is Really Impacting The Job Market. Here’s What To Do. Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations The Collapse And Rebirth Of Online Learning And Professional Development Get Galileo: The World’s AI Agent For Everything HR and Leadership Chapters (00:00:00) - An introduction to Talent Acquisition Software by Nathan Parrott(00:02:14) - Have we reached a saturation point in HR tech?(00:04:19) - Tim Ferriss: The Future of Talent Acquisition(00:11:27) - How AI is transforming Talent Agency (TA)(00:13:00) - The Super Agent(00:16:10) - Reasons for Sequel: The Future of Talent Acquisition(00:20:28) - HCM Integrations: What Have We Learned?(00:23:18) - WSJD Live: How to transform HR with AI(00:25:44) - How to Prioritize Hiring(00:26:43) - Podcast With Facebook's Nathan Silver

The HR profession is about to go through its biggest transformation in decades. To use a new phrase, this is a “rupture” from the past as we shift to new world of AI agents and superagents automating much of what we do. In this podcast I explain how 30-40% of AI jobs and roles will change, and how HR will become even more strategic as a result. And this is not a story of layoffs or cost reduction: rather we see AI helping to transform HR into a business function that accelerates scale, time to market, customer value, and both employee and customer experience. I also discuss why and how AI accuracy and trust is going to become enormously more important overnight as agents speed up and automate our human capital work. I’m very inspired by what’s about to happen and I want you, as a business or HR professional, to understand and thrive in this new world. This is why we’ve loaded our AI Blueprint and all our analysis of HR roles and operations into Galileo, which serves as a consulting tool, learning tool, and problem solving agent. If you’re inspired by this transformation agenda I hope you reach out to us so we can help you and your company build your own AI agenda for the years ahead. Additional Information Additional Information Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations The Collapse And Rebirth Of Online Learning And Professional Development Yes, AI Is Really Impacting The Job Market. Here’s What To Do. Get Galileo: The World’s AI Agent For Everything HR and Leadership Chapters (00:00:00) - The role of HR in companies(00:01:13) - Why 2026 Will Be the Birth of a New HR Profession(00:06:32) - The Future of HR Is AI-based(00:15:05) - Quality and Accuracy in AI-powered HR

This week we launch our Imperatives for 2026, and I discuss the 11 top issues you face and how HR, as we know it, is going to radically change. Our research shows that 30-40% of today’s HR roles will go away, soon to be automated by AI agents and Superagents. Read today’s news release for more details. This podcast explains the transformative impact of enterprise AI on human resources, emphasizing the redefinition of HR roles, the emergence of super agents, and the future of work. It highlights the need for organizations to adapt to these changes by focusing on employee engagement and the development of super workers, ultimately leading to enhanced productivity and organizational growth. Major Messages AI is redefining what HR does and how it operates. We are in the early stages of a technology revolution with AI. AI can analyze unstructured data, making HR more strategic. The concept of superagents will change HR technology. Many HR roles will evolve rather than disappear due to AI. Employee engagement is at a low despite advancements in health and longevity. Organizations must continuously care for and support their employees. The workforce is becoming more independent and less tied to a single employer. AI will create opportunities for super workers who leverage technology effectively. Companies must rethink talent management to retain top talent. Your Personal Transformation Each of these 11 topics represent a learning opportunity for business and HR professionals. We’ve built an entire AI-powered learning experience and Supertutor in Galileo to help. We encourage you to get Galileo to dig in and apply these topics to your job, your company, and your career. Additional Information Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations The Collapse And Rebirth Of Online Learning And Professional Development Yes, AI Is Really Impacting The Job Market. Here’s What To Do. Get Galileo: The World’s AI Agent For Everything HR and Leadership Chapters (00:00:00) - The 2026 Imperatives for Enterprise AI in Human Resources and Human(00:01:00) - The Future of AI Is Here(00:04:32) - The 'Super Agent'(00:05:41) - Will HR Jobs Go Away?(00:06:43) - The second part of the people equation(00:09:00) - The era of superworkers and super-Workers

This week, as part of our 2026 Imperatives launch, I discuss the explosive new world of agents and superagents, and explain why and how you, as an HR or business person, will be “building apps” and “building agents” at work. I also explain why the Superagent architecture, which is explained in our Imperatives research, is going to replace traditional monolithic HR and other applications at a speedy rate. Yes, we’re all going to be “Citizen Developers” and we won’t necessarily need Vibe Coding apps to do this. Galileo is an app-builder today and the upcoming Mars release is going to take it even further. This important topic is a big and very important shift in your thinking about how you run HR and also how you select, purchase, and implement HR technology of all kinds. Listen in, join in our webinar next week, and get Galileo to learn more and get started. Galileo will show you how to start building solutions today. All this information and much more is part of our 2026 Imperatives and will be embedded into Galileo, so get Galileo and ask Galileo to give you specific examples of how you can apply AI to HR in your particular company. This research includes 30+ prompts to help you understand enterprise AI in detail. Join me in my 2026 Imperatives webinar on January 21 for more details. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Is Oracle’s Debt Level Getting Crazy? There’s A Method To This Madness. Yes, AI Is Really Impacting The Job Market. Here’s What To Do. The Collapse And Rebirth Of Online Learning And Professional Development Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations Chapters (00:00:00) - Claude Code and You as a Citizen Developer(00:05:24) - Building a self-contained AI-enabled HR Software(00:11:41) - Machine Learning and the Software Industry

As AI transforms our jobs, careers, and lives what happens to our sense of self? If an AI agent can do my job, what happens to me? In this podcast I discuss the topic of purpose, identity, and mission and how we, as human agents, can keep ourselves happy and purposeful as more and more of our work becomes automated. Yes, these tools are amazing to see and use, but what happens when the career we spent decades building no longer really exists? Reinventing yourself is scary but we all have to do it. In this podcast I discuss how profound this change is becoming and what you, as a leader or HR professional, can do to help. All this information and much more is part of our 2026 Imperatives and will be embedded into Galileo, so get Galileo and ask Galileo to give you specific examples of how companies build purpose and identity all around the world. Join me in my 2026 Imperatives webinar on January 21 for more details. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Reading (recommended) Irresistible: The Seven Secrets of the World’s Most Enduring, Employee-Focused Organizations Awe: The New Science of Everyday Wonder and How It Can Transform Your Life The Healthy Organization: Next Big Thing In Employee Wellbeing       Chapters (00:00:00) - Purpose and Identity in the AI Era(00:09:42) - How Will AI Impact Your Career?(00:12:02) - The Need for Purpose in the Year Ahead(00:14:10) - Intelligence: The Imperatives Research

We are entering the year of Enterprise AI, and one of the imperatives we’re introducing is the need to think about your AI Architecture. While much of our AI journey has been focused on individual productivity tools, now we have a much bigger opportunity: using AI to rethink how our HR, talent, leadership, and human capital processes are designed. As you’ll hear our new Systemic HR® AI Blueprint defines a new set of “Superagents” that help us think through the new workflow automations we can deploy. In this podcast I explain the new AI architecture for HR at a high level and give you a sense of the explosive vendor market, the role of “citizen developers,” and the business case and process for prioritizing where to focus. All this information and much more is part of our 2026 Imperatives launch and will be embedded into Galileo, so get Galileo and ask Galileo to apply these architectural issues to your HR department. Not only do we have massive opportunities to build a more integrated HR department, these new AI architectures enable our companies to scale, grow, and add customer value faster and more profitably than ever. Join me in my 2026 Imperatives webinar on January 21 for more details. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Yes, AI Is Really Impacting The Job Market. Here’s What To Do. Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations The Collapse And Rebirth Of Online Learning And Professional Development Get Galileo: The World’s AI Agent For Everything HR and Leadership Chapters (00:00:00) - Machine Learning in HR: The Future of AI(00:11:51) - AI HR: The New Business Model

Welcome to our new research on the Frontline Workforce. In this introductory podcast I explain the importance and complexities of these jobs, and why the people in these roles take on enormous responsibilities in our companies and our economy. More than 70% of US workers are employed in frontline roles, generating more than $6 Trillion in wages and value. While many business and HR leaders support the frontline, our research points out that the issues are far more complex than you may realize. In this podcast I detail some of these important management topics and I also describe how the HR Technology market has struggled to meet their needs. Then I discuss UKG the $5 Billion software company dedicated to this space and give you some insights on their pioneering and unique solutions. No matter what you do as a leader, HR professional, or manager, you likely know how critical our frontline workforce has become. Today frontline jobs in healthcare, transportation, construction, energy, airlines, and entertainment are the fastest growing segment of the workforce and also the roles least impacted negatively by AI. In fact AI is going to make these jobs even better. I hope you enjoy the discussion: stay tuned for a detailed article describing some of the frontline-work innovations recently announced by UKG and more on our research roadmap. If you would like to share your innovative solutions for frontline work, please contact us. Additional Information Powering the Frontline Workforce: How Frontline-First Companies Thrive (Research) The UKG Product Strategy An Exploration into the Frontline Workforce with Josh Bersin (YouTube Video with Josh Secrest of Paradox) The Age of The Superworker: Four Stages of AI Explainer Video Chapters (00:00:00) - Workforce Management in Ukg(00:11:18) - Kronos' Dynamic Labor Market System(00:13:16) - UKG's 'Unified Work Experience' for Workers(00:14:38) - UKG's Frontline Worker Network(00:17:58) - UKG's AI Architecture and Industry Solutions

AI adoption is accelerating and it feels harder and harder to keep up. I know many senior leaders feel confused by the rapid pace and college grads are worried about their careers. What skills do we need to stay relevant in this new “All-AI” world? Well there’s an answer to all this change, and it gets back to the five fundamental principles of your own professional learning. In this episode, I unpack the five fundamental things to “learn” as the AI world accelerates at a quickening pace. I do believe we’re barely in the first inning of this bold new world, so it won’t be your “skills” but rather your mindset, approach, and attitudes that keep you ahead and valued in the AI world ahead. Stay tuned for out big 2026 Imperatives launch on January 21 where we’ll unpack the mandates for our companies and careers in the coming year. Additional Information Yes, AI Is Really Impacting The Job Market. Here’s What To Do. The Collapse And Rebirth Of Online Learning And Professional Development Get Galileo: The AI Superagent To Keep HR and Leaders Ahead in 2026   Chapters (00:00:00) - How to Learn AI in the New World(00:10:22) - The fourth thing about learning and experience

Welcome to 2026, a year I coin “The Year of Enterprise AI.” As you’ll read about (and hear about) in our 2026 Imperatives launch, the coming year is all about AI moving from “assistants” to “agents” to “solutions.” And there are three big considerations to ponder. First, the cost of AI is skyrocketing, so we’re going to have to focus on high-value use-cases and business-specific solutions. That’s not to say AI assistants and meeting summaries are not valuable, but once you start paying by the token you’re going to want to go deeper. As we discuss in our new Systemic HR AI Framework, we’re sitting on billions of dollars of real business opportunities now, and they go far beyond individual assistants. (We call these Superagents.) And the cost of AI will accelerate this focus. Second, the data center buildout, energy costs, and political issues with data centers will matter. For corporate users this means understanding the underlying “costs” of AI usage (creating a single high powered image uses as much as 25% of the battery in your phone). I point this out to make you aware that these AI chatbots are not “free” – there are acres of computing campuses being built behind the scenes. And that means your “software providers” are turning into capital intensive companies. (And a new industry of data center companies may take over.) (For those of you in the energy industry, it’s a wild time – almost as exciting as I’ve seen since my early days as an energy engineer during the OPEC Arab Oil Embargo in the late 1970s.) Third is the fast-changing issue of AI’s accuracy, trust, and voracious appetite for data. As I discuss, the real opportunity for corporate AI is to take this problem head-on, and focus on your company’s data quality, governance, human feedback, and data labeling. The big AI labs are struggling to reduce the “Jaggedness” of AI (it’s strange ability to be really good at some things and totally dumb about others), and that encourages us to focus on narrow, domain-specific AI applications. And we all need to learn about RLHF (reinforcement learning with human feedback). Our experience with Galileo proves that an AI solution that focuses on a vertical domain can be infinitely more reliable and intelligent than a general purpose AI. But don’t let me argue with Sam Altman, you’ll have to figure this out yourself :-). We are launching our 2026 Imperatives research on the third week of January, and there will be a special release of Galileo to accompany the study. Our goal is not to give you a bunch of pithy predictions, but rather to give you a dozen hard-hitting “Must Do’s” for the year ahead. I look forward to talking with many of your this coming year as we travel around the world, join us in January for the launch of our 2026 Imperatives research. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations Chapters (00:00:00) - Three Challenges to AI in 2026(00:01:06) - The Cost of AI Infrastructure(00:06:03) - Sustainability in the AI Era(00:12:57) - The Big Story for Human Resources in 2026

In this podcast I reflect on five big things we didn’t talk about much this year, and each falling into the “Human Capital” agenda. We spent much of our year worrying about AI, agents, productivity, and jobs, largely putting the “Human Capital” agenda on the back burner. While AI is certainly the defining technology of our times, there are human capital issues to consider. As I discuss, these “soft” issues help us address the “socio-technological” impacts of AI. There’s no question that AI is amazing and it will change our lives. As business people, however, we need to remind ourselves of the human capital issues that matter too. PS: The impact of AI on the job market is already taking a toll. Younger workers are now experiencing much higher unemployment rate than tenured workers, largely because companies believe AI can replace apprenticeships. I’m not a fan of this strategy but you can listen to this analysis to understand. Our big 2026 Imperatives report comes out in January, stay tuned. Additional Information The Dynamic Organization (the human capital strategies that matter during change) The Collapse And Rebirth Of Online Learning And Professional Development Human Centered Leadership (Galileo Learn program) The Healthy Organization (research)     Chapters (00:00:00) - The Business Agenda for 2025(00:09:57) - Human Capital Issues for 2021(00:13:57) - The Future of Jobs Is Uncertain

This week Coursera announced the acquisition of Udemy, demonstrating the accelerating collapse of the 25-year old traditional online learning industry. As I explain in this podcast, this industry is not going away but it’s being quickly and radically transformed by AI. The upside here is a new, highly personalized world of professional development ahead. While courseware, certifications, credentials, and online curricula won’t disappear overnight, the business model of providers is changing very quickly. In this podcast I explain this shift and also show you how our particular Galileo business model works. As someone who participated in the birth of this industry in 1998, I could not be more excited about this new world. If you’re a corporate HR or L&D professional, this transforms your training function. If you’re a vendor or consultant, this changes your business model. And if you’re a business person or senior leader, you have an exciting new world of professional development appearing before your eyes! Stay tuned for more as this market shift accelerates. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information How AI Is Blowing Up The Corporate Learning Market: The Whole Story The Revolution of Corporate Learning: Join The Crusade (research and case studies) Galileo: The AI Rebirth of The Josh Bersin Academy     Chapters (00:00:00) - The collapse of the online learning industry(00:07:29) - The New Paradigm of Continuous AI-(00:17:43) - The Transformation of L&D

Talent Acquisition is perhaps the most important but also complex part of business. In this podcast I explain the intricate details of this $750 billion market, which is now being transformed by AI. As you’ll hear, recruitment is far more nuanced than you may think, so “experts” in HR can do some pretty amazing things. I hope this podcast helps you see the entire landscape and also understand where and why AI can have such an impact. Many tech companies have tried and failed to transform the market (Google Jobs failed, Facebook Jobs failed), yet some thrive and deliver tremendous value. As you listen to this podcast I hope you get a better sense of where this market is going and I encourage you to get Galileo and ask Galileo to explain the vendor market in detail (it is updated almost daily). As always I welcome your feedback and if you have an amazing or interesting story to share, please reach out to us. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Talent Acquisition Revolution: How AI is Transforming Recruiting (research) AI-First TA Transformation: Join the Revolution! (certificate course) Talent Acquisition Factbook (Benchmark your TA team).   Chapters (00:00:00) - The Process of Hiring and Talent Acquisition(00:07:42) - The 3 Step Process on Hiring Process(00:12:49) - Interviewing the Right People(00:22:23) - One more message about talent acquisition(00:26:18) - A message for recruiters and talent acquisition professionals