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A show about making work more fit for humans and all of us humans more capable of doing great work
202 Episodes
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Most gratitude practices focus on making a list. In this conversation, we explore a deeper, more effective approach. It’s called counterfactual gratitude, a research-backed practice where you reflect on the good things in your life that almost didn’t happen.
We walk through how this method works, why it has stronger emotional impact than standard gratitude lists, and how it improves connection with others. We also answer several counterfactual questions from a 23-question guide and share stories about turning points, near misses, support from unexpected places, and difficulties that became doorways to something better.
If you want a gratitude practice that leads to real insight and more meaningful conversations, this episode will help you try it yourself.
Get the 23 Counterfactual Gratitude Questions PDF, links to resources mentioned in the episode, and the full transcript on the episode page: https://www.humanizingwork.com/deepening-your-gratitude-practice-with-counterfactual-questions
Most teams start big initiatives with a slice that’s too big, too obvious, or too fuzzy to deliver anything useful. Feature Mining gives you a simple, reliable way to find the smart first slice of a big complex idea. It helps you uncover the real sources of complexity, align stakeholders early, and design first steps that create value, reduce risk, and generate real learning.
In this episode, Peter Green and Richard Lawrence explain how Feature Mining works, where it came from, and why it’s so effective in complex environments. You’ll hear a real retail example, the step-by-step process, and the core benefits teams see when they use this approach well.
You can learn Feature Mining in depth as part of our 80/20 Product Backlog Refinement online course, or join us live in our CSPO, A-CSPO, or CAPED workshops, where Feature Mining is a core practice for shaping big initiatives.
Episode page: https://www.humanizingwork.com/feature-mining-overview-finding-the-first-slice-in-complexity Share a challenge or episode idea: mailbag@humanizingwork.com Connect on LinkedIn: https://www.linkedin.com/company/humanizingwork
Most agile practices have become widely adopted—but cross-functional team structures remain the exception. Despite clear benefits like faster learning, shorter time to market, and simpler coordination, many teams still depend on others to get work done.
In this episode, Peter Green and Richard Lawrence share three practical strategies to reduce the pain of cross-team dependencies and make work flow better right where you are. You’ll learn how to spot where complexity really lives, use the CAPED model to collaborate across teams, define clear interfaces, and make the flow of value visible to build a case for change.
Full episode page, transcript, and resources: https://www.humanizingwork.com/reduce-the-pain-of-cross-team-dependencies/
An overgrown backlog is not a promise—it’s a drag on focus and trust. Peter and Richard explain how to release the weight of GTD-style open commitments, use a Kondo-inspired “thank it and let it go,” and sort work into Active / Archive / Someday-Maybe. When needed, declare Backlog Bankruptcy and rebuild from the top, aligned to purpose. Less noise. More signal. Real momentum.
Check out the episode page for links, a transcript, and other resources: https://www.humanizingwork.com/life-changing-focus-clean-backlog/
If your calendar is full of “quick requests” and constant context switching, you’re not alone. In this episode, Peter Green and Richard Lawrence explore why saying no at work is so hard—and how to do it well.
They share five practical, research-backed ways to protect focus and maintain trust:
Purpose – Use a clear team purpose as your filter for incoming requests.
Goals – Anchor decisions to aligned commitments, not personal priorities.
Flow – Protect attention and energy to finish meaningful work.
Decision Rights – Clarify who decides what, so refusals aren’t personal.
Stewardship – Reframe “no” as an act of service to your commitments.
Along the way, they reference organizational psychology research on attention residue, goal-setting, role clarity, and empowered refusal—and share practical ways to translate those findings into daily team habits.
Listen to learn how to stop reacting, focus on what matters, and say no gracefully.
Full transcript and links: https://www.humanizingwork.com/research-backed-ways-to-say-no-without-being-a-jerk/
We just passed 200 episodes of The Humanizing Work Show!
To celebrate, we’re bringing back one of our most practical episodes—Two Key Moves for Better Sprint Retrospectives.
If your retros have become stale, repetitive, or ineffective, this conversation will help you turn them into one of the most valuable meetings you run.
Richard Lawrence and Peter Green share two facilitation practices that transform retros from a “check-the-box” routine into a continuous learning engine:
Using the Focused Conversation (ORID) structure to move from scattered opinions to shared insight
Treating each sprint as an experiment so improvement feels safe, steady, and sustainable
You’ll learn why “Stop/Start/Continue” hits a ceiling, how to collect shared data that fuels meaningful reflection, and why the phrase “let’s just try it for one sprint” can change everything.
Part of our 200-Episode Celebration—revisiting foundational ideas that make work more fit for humans, and humans more capable of doing great work.
Agile expert Richard Lawrence breaks down the differences between Scrum and Kanban, two of the most widely used approaches for managing work. He explains how each method works, where each one excels, and how you can decide which is best for your team or project.
You’ll learn the core distinction between Scrum’s time boxes and Kanban’s work-in-progress (WIP) limits, when to use Scrum, when to use Kanban, and why the answer is sometimes “both.”
Richard shares practical ways to combine elements of Scrum and Kanban to solve real-world problems, along with the most common pitfalls teams encounter when switching between these approaches—and how to avoid them.
Whether you’re new to agile methods or looking to refine your team’s process, this episode will give you a clear, practical framework for making better decisions about how you work.
Show notes, links, and transcript: https://www.humanizingwork.com/scrum-vs-kanban-getting-the-most-of-both-episode
When leaders ask for more data, dashboards, and reports, it’s often a signal of low trust. The trouble is, giving them more data doesn’t build it. So what do you do instead?
In this episode of the Humanizing Work Show, we unpack why reporting fails to create trust and what actually does. You’ll hear Rachel Botsman’s four traits of trust, how to connect with stakeholder needs, and three steps you can use to escape the status report trap.
Show notes, links, and transcript: https://www.humanizingwork.com/metrics-trust-and-escaping-the-status-report-trap/
Leaders may know the value of early learning, but teams may have built up resistance tackling the hardest, most uncertain work first. Instead, they chase quick wins that feel safe but create nasty surprises later. In this episode of the Humanizing Work Show, Richard Lawrence and Peter Green share how CAPED helps leaders make it safe for teams to go complexity first.
You’ll hear why quick wins are such an alluring trap, what causes team hesitation, and how leaders can use culture signals and skill-building to change the pattern. From Microsoft’s Tay chatbot story to practical tools like complexity mapping, feature mining, and reference class forecasting, this episode shows how to turn complexity first into the obvious, motivating choice.
Show notes, links, and transcript for this episode: https://www.humanizingwork.com/quick-wins-trap-core-complexity/
Most presentations to leaders don’t lead to decisions. They’re overloaded with slides, but they don’t result in action or support.
In this episode of the Humanizing Work Show, Peter and Richard share a proven formula for presenting to leadership that gets results. Learn how to:
Do the right pre-work so your proposal aligns with what leaders care about
Craft a clear, practical request
Use the “Therefore / But” pattern to tell a persuasive story
Follow through so decisions actually stick
Show notes and transcript: https://www.humanizingwork.com/how-to-present-to-leaders-and-get-results/
Vibe coding prototypes can feel magical. With just a few prompts, an AI builds a working app you can click around and test. But when something looks real, it’s easy to fall into common product traps.
In this episode of the Humanizing Work Show, Peter shares his positive experience vibe coding a drag-and-drop helper app for a NY Times word game, while Richard highlights the hidden risks. Together they explore how confirmation bias, anchoring, sunk cost fallacy, precision/accuracy bias, and optimism bias sneak in when prototypes start looking like products.
The big lesson: don’t use vibe coding to prove your idea — use it to learn.
If you want help learning how to validate ideas systematically — with or without AI — join us in an upcoming CSPO or A-CSPO workshop at Humanizing Work.
Show notes, links, and transcript: https://www.humanizingwork.com/vibe-coding-prototypes-advice/
Share your challenges or episode ideas: mailbag@humanizingwork.com
Connect with us on LinkedIn: https://www.linkedin.com/company/humanizingwork
Story points are everywhere in agile teams, but too often they’re misunderstood and frustrating. In this episode, we explain how story points really work as a form of Reference Class Forecasting and show you how to use them the right way.
You’ll learn:
Why story points often fail teams
The simple move that makes them accurate and useful
How to handle common questions about estimation
Whether you’re a product owner, scrum master, or team lead, this episode will help you move past the frustration and get real value from story points.
Show notes, links, and transcript for this episode: https://www.humanizingwork.com/how-to-fix-story-point-estimation/
Estimating feels responsible and concrete, but decades of research and real-world examples show it’s systematically wrong. In this episode, we share Kahneman’s work on the planning fallacy, Flyvbjerg’s analysis of megaprojects, and our own stories of estimation gone sideways. Then we show how reference class forecasting—using past outcomes instead of guesses—creates better plans, restores trust, and helps leaders place smarter bets. Forecasting is also a central move in our Complexity Aware Planning, Estimation, and Delivery (CAPED) framework, giving organizations a reliable way to plan while managing complexity.
Show notes, links, and transcript: https://www.humanizingwork.com/estimating-bad-forecasting-good-episode/ Email us with your thoughts: mailbag@humanizingwork.com Connect on LinkedIn: https://www.linkedin.com/company/humanizingwork
Feedback makes decisions better, but only if it stays in the zone of healthy debate. In this episode of the Humanizing Work Show, we share three practical strategies to keep feedback from tipping into unhelpful argument—and how to recover fast when it does.
You’ll hear real stories of feedback gone wrong, including our own, and how using these tools—decision ownership clarity, the Humanizing Work Feedback Process, and safe-to-try experiments—helped us turn conflict back into progress.
Show notes, links, and transcript for this episode: https://www.humanizingwork.com/debate-to-decision-episode/
Going from “good enough” to “great” takes more than time on task — it takes deliberate practice. In this episode, we explore the research behind deliberate practice, bust the myths around the “10,000 hour rule,” and show how to apply these principles to product work and team improvement. You’ll learn how to design work that builds skill, creates better outcomes, and keeps you motivated through the discomfort of growth.
Show notes, links and transcript for this episode: https://www.humanizingwork.com/deliberate-practice-episode/
Share your challenge or episode idea: mailbag@humanizingwork.com
Connect with us on LinkedIn: https://www.linkedin.com/company/humanizingwork
What if PI Planning didn’t just need tweaks—it needed a reframe?
In this episode, we dig into the painful reality many teams face with SAFe’s PI Planning. We revisit its origin in Toyota’s “obeya” rooms, unpack how the intent was lost, and offer a better approach rooted in complexity science.
Enter CAPED—a four-phase framework that guides teams through Strategic Planning, Active Planning, Analytical Planning, and then Execution. By sequencing planning this way, teams address uncertainty early, collaborate where it matters most, and avoid locking in the wrong plan too soon.
If PI Planning isn’t working for you, this episode offers a path to something that will.
Register for the upcoming CAPED webinar: https://www.humanizingwork.com/events/breaking-free-from-the-planning-pendulum/
Share a challenge or idea: mailbag@humanizingwork.com
Connect on LinkedIn: https://www.linkedin.com/company/humanizingwork
View the Show Notes and Transcript on the Episode Page: https://www.humanizingwork.com/pi-planning-episode/
1Many companies try to attract talent with flashy perks, parties, and ping-pong tables—but what if calm and supportive beats "cool" every time? This week, Peter and Richard reveal why a calm culture is the hidden key to long-term productivity and employee satisfaction. They cover how to foster intrinsic motivation, eliminate unnecessary stress, and design a workplace where real, sustainable work happens consistently.
Is your team feeling stuck even after retrospectives? In this episode, Richard and Peter share how issues in a team’s productivity, direction, and connection may be a red flag that you need a bigger reset than a typical retro, and what to do instead.
Steven Puri left a career in Hollywood—where he worked on Independence Day, Die Hard, and Transformers—to help people find focus and ease in their work. In this conversation, Peter and Steven explore the journey from film exec to startup founder, the psychology of flow states, and what it takes to consistently do meaningful work.
They cover:
How leaders create culture through vision and style
Why the best creatives are willing to throw out their own ideas
What really gets in the way of flow—and how to design around it
The origin story and design thinking behind Sukha
If you're seeking less stress and more flow in your work, don’t miss this episode.
We are off this week, but will have new content next week! Catch up on past episodes at https://www.humanizingwork.com/humanizing-work-show/
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