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Atomic Conversations is brought to you by Team Atomicwork, where we are building the modern service management platform of the future. Every fortnight, we bring you conversations with some of the sharpest minds in IT to figure out how they are taking service management to the next level. And we also explore what that next level actually means in a world of AI, a focus on security, and distributed teams.
34 Episodes
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In this conversation, Lenin Gali discusses the transformative impact of AI in the workplace, emphasizing that while AI itself won't replace jobs, individuals who leverage AI will have a competitive edge with Aysha Khan, CIO and CISO at Treasure Data. He advocates for making AI accessible to all employees, not just technical teams, to ensure that everyone can benefit from its capabilities. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic servic...
In this episode of Atomic Conversations, we sit down with Henrique Teixeira, former Gartner Analyst for Identity & Access Management and now Head of Strategy at Saviynt. Henrique breaks down why 2025 is a defining year for identity management, beyond just cybersecurity, and emphasizes the importance of understanding workforce identities, including employees, contractors, and consumers, while also highlighting the growing relevance of machine identities in today's digital landscape. Atomi...
From storytelling at Disney to life-and-death decisions in healthcare, CIO Gary Alwah has seen every wave of technological change—from the rise of the internet to the dawn of GenAI. In this episode, he shares what it takes to build resilient teams, drive responsible innovation, earn clinician trust, and lead technology as a true business. A masterclass in leadership from one of the most experienced CIOs in the industry. Atomic Conversations is brought to you by Team Atomicwork, where...
In this episode of Atomic Conversations, we sit down with Sanjay Shahani, SVP Customer Experience of F5, a global technology leader whose journey from software engineer to enterprise architect to executive has spanned continents and industries — from telecom and retail to fintech and cybersecurity. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpes...
AI isn’t “the next mobile.” It’s bigger. In this episode of Atomic Conversations, GoGuardian Global CTO Vishal Gupta explains why AI is a once-in-40-years shift—and how leaders can turn it into material business impact. From launching Lexmark Ventures to upskilling 100+ employees via an AI academy, Vishal shares practical frameworks for picking high-value use cases, building org-wide alignment, and managing the coming world of human + agent teams. Atomic Conversations is brought...
In this episode of Atomic Conversations, Philips’ Global CIO Gopalratnam sits down with Sairam Krishnan, Head of Marketing at Atomicwork, for an unfiltered conversation on leadership, innovation, and the evolving world of enterprise IT. From his experience leading global technology teams at GE, Cisco, and Philips, Gopal shares timeless lessons on building high-performing, inclusive teams, navigating AI with cautious optimism, and keeping values at the heart of every decision. He also explor...
In this episode of Atomic Conversations, we sit down with Raj, Chief Information Officer at Baldwin Risk Partners, to unpack what it takes to build technology that truly serves people — in an industry built on trust. Raj shares how he’s helped transform one of the fastest-growing insurance brokerages in the U.S., combining culture, innovation, and operational discipline to create a single digital ecosystem across 35 partner firms. Atomic Conversations is brought to you by Team Atomicwork, ...
Swati Ranganathan’s (CISO, Uniphore) career path breaks every mold — from CAD systems to the C-suite, he’s built a leadership style rooted in curiosity, clarity, and relentless execution. In this episode, he unpacks what it really takes to become a modern CIO — beyond titles, beyond tech, and deep into business transformation. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be sp...
In this episode of Atomic Conversations, Sairam Krishnan talks with Hanah Mary Darley, Co-founder and Chief AI Officer at Geordie AI, about how IT leaders can securely adopt Agentic AI. Hanah’s unique journey, from government intelligence to cybersecurity leadership at Darktrace and now AI strategy at Geodi, gives her a rare perspective on navigating AI-driven digital transformation Enjoy the conversation! Atomic Conversations is brought to you by Team Atomicwork, where we are building the a...
“The adoption hesitation is not because the tool doesn't do great things. It's because people are not being brought along.” In this episode of Atomic Conversations, Troy DuMoulin, VP, Research & Development of PinkElephant joins Atomicwork CEO Vijay Rayapati to deliver a wake-up call to IT leaders everywhere: 👉 The AI transition isn’t years away — it’s already happening 👉 The barrier isn’t tech, it’s people, process, and organizational intent 👉 Most leaders are experimenting, but f...
In this episode of Atomic Conversations, Joshua Nelson, Director of Technology Experience at Power Design Inc., sits down with Vijay Rayapati, CEO of Atomicwork, to discuss why AI is far from a passing trend — it’s the future of enterprise service. Joshua shares his insights on how AI is driving a new era of experience management, reshaping how organizations approach IT support, and elevating employee experiences across the board. The conversation also unpacks the critical shift from traditio...
In this episode of Atomic Conversations, we sit down with Karl Mosgofian, former CIO at Gainsight, to trace his journey from a hands-on technologist during the dot-com boom to a startup-savvy strategic advisor in today’s AI-first world. Karl reflects on how the role of IT has evolved over the decades and shares battle-tested advice for navigating the shift from operational IT to business strategy. From the mindset required to thrive in IT leadership to the critical importance of founder–CIO a...
In this episode of Atomic Conversations, Karthik Chakkarapani, SVP and CIO at Zuora, joins us to unpack what it truly means to transform the modern workplace experience — and how AI can play a pivotal role in that journey. In conversation with Team Atomicwork, Karthik shares how Zuora crafted a digital workplace strategy rooted in employee-centric design, a clear vision, and the power of AI. From understanding employee needs to selecting the right technology partner, this episode offers a pra...
In this exclusive episode of Atomic Conversations, Sangeeta Roy, VP of Digital Work Experience at Zuora, joins Lenin Gali, Chief Business Officer at Atomicwork, to explore how AI is reshaping enterprise operations from the inside out. Together, they unpack the rise of agentic AI and its transformative potential in moving organizations beyond traditional automation toward intelligent, anticipatory service management. From streamlining IT workflows to enhancing enterprise agility, their convers...
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to Mark Settle, a distinguished seven-time CIO and influential ITSM thought leader. Mark Settle represents a rare breed of technology leader who combines hands-on leadership experience with profound insights into IT management practices. Having served as CIO across diverse industries including BMC Software, IHS, Oxy, and Arrow Electronics, he has consistently transformed IT organizations i...
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to former Global CIO and EVP of TransUnion Abhinav Dhar. Abhinav Dhar represents a rare breed of technology leader who blends technical expertise with strategic vision. As a former Global CIO and CTO of TransUnion, and a former Chief Digital Officer, he has consistently leveraged technology as a critical business lever. His long career in IT and Digital Technology is distinguished by his skill i...
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to CIO of Ammex Corp and Atomicwork customer, Chad Ghosn. Chad has a diverse and extensive work experience spanning over two decades. Chad began his career in the United States Air Force, then worked at Dell, Kaiser Permanente, Expedia, and Wayfair. Currently, he holds the position of Global Chief Technology Officer at AMMEX Corporation, where they are responsible for IT security, infrastructure...
In this episode of Atomic Conversations, Sajeesh Sahadevan, head of community and thought leadership at Atomicwork, talks to ITSM veteran Doug Tedder. Doug Tedder is the principal of Tedder Consulting, a service management and IT governance consultancy. Doug is a respected industry leader and an expert in navigating interactions across levels, from senior executives to frontline practitioners. He was listed among HDI’s “Top 25 Thought Leaders in Technical and Service Management” for 2018, 20...
In this special episode of Atomic Conversations, Vijay Rayapati, CEO of Atomicwork, is speaking to Sangeeta Bavi, Executive Director of the Digital Natives program at Microsoft. Sangeeta is a Microsoft veteran, having been with the organisation for a decade now. She understands minutely how Microsoft is building for startups and their needs, and as head of the startup program is a key strategist in helping startups succeed within the Microsoft ecosystem. In this conversation, Vijay and Sang...
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, is speaking to David Williamson, CIO of Abzena, a leading life sciences company based in San Diego. With a unique background that combines a degree in chemistry, hands-on lab experience, and a distinguished career in the army, David brings a wealth of knowledge and a diverse skill set to the IT world. In this episode, Lenin and David speak about the evolution of David's career, how the IT team functi...
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