MSP Mindset with Damien Stevens

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUvIn this episode, Damien sits down with Hank Dallam, CEO of NetGain Technologies, to unpack how he's uniting legacy systems, decentralizing operations, and deep-rooting culture under one cohesive mission. From private equity pressures to rebuilding client success and leading through change, Hank shares leadership lessons beneficial for all MSPs.Chapters:0:00 - Intro6:23 - Figuring out where they were as a company15:52 - From leading a MSP of 30 to 11021:45 - Leading people over 5 timezones29:23 - PE doesn't have to be bad40:19 - What AI is doing for them52:22 - MSP Titan Questions Connect more with Damien and Hank:Damien: https://www.linkedin.com/in/dstevensHank: https://www.linkedin.com/in/hankdallam/📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUvHe built a $40M MSP with no funding—what’s his secret? Gray Mabry of iVenture Solutions reveals how he scaled his business from scratch into a thriving, culture-driven $40M MSP with 185 employees while taking no outside capital.Chapters:0:00 - Intro1:15 - Starting his MSP8:12 - How he grew to $40M18:38 - Hiring and Culture45:05 - Rewiring the reward system48:40 - MSP Titan Questions Connect more with Damien and Gray:Damien: https://www.linkedin.com/in/dstevensGray: https://www.linkedin.com/in/graymabry/📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUvTired of wasting hours on interviews that go nowhere? Adrian, CEO of GAM Tech, was too — until he built a hiring system that filters 95% of applicants before they ever sit down for an interview. In this episode, Adrian breaks down the exact tools, processes, and mindset that helped him grow one of North America’s fastest-scaling MSPs — adding 20+ people in just a few years without burning out his team or losing quality. If you’re drowning in bad resumes, wasting time on mis-hires, or struggling to build a high-performing team, this episode is for you.Chapters:0:00 - Intro1:36 - Making hiring their super power27:54 - How does he get so many applicants?30:52 - Helping them get acclimated to the team37:40 - How he's handling AI at his MSP46:30 - What does he attribute to their growth57:44 - MSP Titan Questions Connect more with Damien and Adrian:Damien - https://www.linkedin.com/in/dstevens/Adrian - https://www.linkedin.com/in/adrianghira/📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUvIn this episode, host Damien Stevens interviews Elliot Edge, who made the bold leap from oil & gas engineer to MSP CEO. With no prior tech experience, Elliot acquired a small 8-person MSP doing $2M in revenue and scaled it to over $16M with 90+ employees through seven strategic acquisitions. Elliot shares the frameworks, mindset, and leadership lessons behind his success—including why he doesn’t cut staff, how he integrates lean manufacturing into IT services, and the one mistake most MSPs keep making.Chapters:0:00 - Intro1:15 - Buying his first MSP and what he had to learn21:48 - How did the team respond to his leadership?30:55 - Handing 5 acquisitions in 26 months44:28 - How he keeps clients after acquisition56:00 - Why he doesn't use EOS1:07:59 - MSP Titan Questions Connect with Damien and Elliott:Damien: https://www.linkedin.com/in/dstevensElliott: https://www.linkedin.com/in/brian-edge/📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUvWhat if offshoring wasn’t just about saving your MSP money—but about transforming your team, your time, and your entire business?In this powerful episode, Peter Bell shares how offshoring redefined everything inside his MSP. From reducing burnout to increasing profit margins, Peter proves that offshoring—done right—can change lives. With an average tenure of 17 years and a “profit-first” mindset (over MRR and ARR), this is a must-listen for growth-minded MSPs ready to scale while keeping their team happy and sane. Chapters:0:00 - Intro1:25 - Starting his MSP14:25 - Why MSPs often overlook profitability23:38 - How offshoring completely changed his MSP53:20 - Buying back his team1:05:01 - MSP Titan Questions Connect more with Damien and Peter:Damien: https://www.linkedin.com/in/dstevensPeter: https://www.linkedin.com/in/tgt-pete/📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUvIs niching right for your MSP—or a recipe for regret? Jeff Borrello ran a successful, $9M MSP for decades as a generalist. Then, after 30 years in business, he made the bold decision to niche into manufacturing. What followed was hard-earned clarity, uncomfortable transitions, and surprising traction.In this episode, Jeff walks us through the entire niching journey—from letting go of medical clients, selling off $1M in revenue, and choosing an industry they knew little about. Whether you’re niching now or thinking about it, this episode shows what it really looks like behind the scenes.Chapters:0:00 - Intro1:09 - Starting his MSP5:00 - Where they're at now10:03 - How they grew to $9M15:15 - Their decision to niche and what that's looked like48:53 - The importance of culture at his MSP58:12 - MSP Titan QuestionsConnect more with Damien and Jeff:Damien: https://www.linkedin.com/in/dstevensJeff: https://www.linkedin.com/company/andromeda-technology/📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone again - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv10 to 15 sales meetings—every week? Hector Ortiz’s MSP is doing it, and he shares exactly how.In this episode, we dive into Hector’s cold-call driven growth strategy that consistently delivers new logo business. From building a rock-solid lead list to hiring the right inside sales team, Hector breaks down how his company created a repeatable outbound system that converts. And he's doing it all in the ultra competitive NYC market... If you’re struggling with sales or relying too much on referrals, this episode is for you.Chapters:0:00 - Intro1:17 - Starting Dega Systems10:28 - Insane growth the past 4 years and how25:23 - Standing out in a competitive market (NYC)34:42 - Building the team38:09 - Learning the importance of process41:39 - The importance of their vertical45:37 - MSP Titan Questions Connect more with Damien and Hector:Damien: https://www.linkedin.com/in/dstevensHector: https://www.linkedin.com/in/hector-ortiz-03998a/📺 Watch on YT: https://www.youtube.com/@mspmindset

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUvHe lost 75% of his business—and didn’t lay everyone off.When a major contract was canceled with no warning, Joseph Bonanno’s MSP lost the majority of its revenue and was suddenly on the brink of collapse. But instead of giving up, Joseph doubled down on what mattered most: his people. He placed nearly every employee from the failed project, rebuilt his company with a culture-first focus, and came back stronger.In this powerful and emotional episode, you’ll hear how Joseph transformed Archetype from a fast-scaling MSP into a resilient, value-driven company where culture comes firstChapters:0:00 - Intro1:52 - Starting his business10:33 - Learning to say "no"17:35 - Changing up their hiring system27:41 - Losing 75% of revenue40:11 - Hiring great talent in a small town51:55 - MSP Titan Questions Connect more with Damien and Joseph:Damien: https://www.linkedin.com/in/dstevensJoseph: https://www.linkedin.com/in/josephwbonanno/📺 Watch on YT: https://www.youtube.com/@mspmindset

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUvIn this week's episode, Anthony Mangiluso, CEO of PCS, shares how he went from grinding for a decade to reach 10 employees to scaling his MSP to ~240—by building predictable revenue, delegating hard, and using unconventional “buy back time” moves like the "Tech Tank". And it didn't come easy... along the way, he lost roughly 40% of his revenue—and was able to build it back within a year. Chapters:0:00 - Intro1:23 - Starting his MSP9:44 - Going from 0 to 60 employees (2010-2018)29:14 - Transitioning to managed services37:31 - Going from 60 to 240 employees (2018-2024)-59:59 - MSP Titan Questions Connect with Damien and Anthony:Damien: https://www.linkedin.com/in/dstevensAnthony: https://www.linkedin.com/in/anthonymongeluzo/📺 Watch on YT: https://www.youtube.com/@mspmindset

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUvStruggling to grow your MSP beyond referrals? Think you need to be a tech expert or have outside funding? In this episode of MSP Mindset, Dan Monk reveals how he scaled Fencecore from $1.5M to $10M in just two years—with no technical background, no funding, and no shortcuts. Discover how this self-funded MSP owner used cold calling, relationship selling, and scrappy hustle.Chapters:0:00 - Intro1:25 - From accountant to successful MSP20:08 - Going from $1.5M to $10M33:58 - How he handled/managed people during their hyper growth42:53 - The wall at $10M47:50 - Learning to overcome struggles55:05 - MSP Titan QuestionsConnect more with Damien and Dan:Damien: https://www.linkedin.com/in/dstevensDan: https://www.linkedin.com/in/dan-munk-39472439/📺 Watch on YT: https://www.youtube.com/@mspmindset

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv Most MSPs say small markets limit growth. Jamie Branson proves otherwise. He built an $8 million MSP in Montana with no defined vertical and a team hired largely from the hospitality industry. In this episode, Jamie shares how customer experience, non-traditional hiring, and intentional culture building helped him attract 122 new logos in a single year. If you're struggling to scale your MSP in a "non-tier-one" market, this conversation will challenge everything you thought you knew. Chapters: 0:00 - Intro 1:11 - Getting started as an MSP 10:20 - What he attributes to their success 33:20 - Culture & hiring people who actually care 58:52 - MSP Titan Questions Connect with Damien and Jayme: Damien: https://www.linkedin.com/in/dstevens Jayme: https://www.linkedin.com/in/jayme-branson-55b0238/ 📺 Watch on YT: https://www.youtube.com/@mspmindset

Servosity: Daily file-level verification that catches corruption before disaster strikes: https://bit.ly/4lh8HUvWhat do the top-performing MSPs have in common? For David Bennett, it boiled down to two things: obsessive standardization and learning the power of "no." After nearly burning out and almost tanking his company, David rebuilt by creating systems so dialed-in they could run without him—and reclaiming his life by setting boundaries and realigning his priorities.In this episode, he reveals how you can simplify operations, reduce noise, and grow without burning out.Chapters:0:00 - Intro1:33 - Getting started as an MSP14:52 - His first year as owner and the unforeseen challenges23:37 - Overcoming thinking small (it's all in process)33:43 - What he attributes to his growth53:27 - Learning to say "no"1:06:26 - MSP Titan Questions 🤝 Connect with Damien: https://www.linkedin.com/in/dstevens🤝 Connect with David: https://www.linkedin.com/in/davidhbennett/📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Tired of babysitting backups? Servosity can help: https://bit.ly/4lh8HUvFrank Cox's journey is unlike any other MSP you've heard. From addiction and broken family ties to buying a failing MSP and transforming it into a $5M powerhouse, Frank opens up about his raw, emotional transformation. This isn't just about growth metrics—it's about leadership, surrender, and rebuilding from rock bottom. If you're stuck at the $1M or $2M wall, Frank shares exactly how he broke through with team trust, peer groups, pricing changes, and EOS.Chapters:0:00 - Intro1:50 - From addict to changed life19:42 - Becoming an MSP owner26:12 - How he completely turned around the business41:36 - How he's doubled revenue in 2 years1:04:52 - MSP Titan Questions Connect with Damien and Frank:Damien: https://www.linkedin.com/in/dstevensFrank: https://www.linkedin.com/in/frank-cox-6b0912259/📺 Watch on YT: https://www.youtube.com/@mspmindset

Spending too much time on backups? Then Servosity's co-managed backups are for you: https://bit.ly/4lh8HUvIn this episode, Greg Zolkos reveals how company culture became the driving force behind Atlas Professional Services’ rise to a $10M MSP. While many chase tools and tactics, Greg focused on building a workplace people didn’t want to leave—and clients noticed. From firing toxic clients to crafting a values-driven culture, this is a roadmap for any MSP owner who wants loyalty, longevity, and leadership.Chapters:0:00 - Intro1:54 - Growing hit MSP22:06 - How he learned to let go29:40 - How he got to $10M46:50 - Amazing client and employee retention57:45 - What he considered in his exit1:08:38 - MSP Titan Questions Connect more with Damien and Greg:Damien: https://www.linkedin.com/in/dstevensGreg: https://www.linkedin.com/in/zolkos/📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g #msp #managedservices #managedserviceprovider

Say "no more" to babysitting backups, check out Servosity's co-managed backup services: https://bit.ly/4lh8HUvIn this week's episode, Michael Strong, co-founder of Blue Layer IT, reveals how he built one of the most quietly impressive MSPs in the country. No cold calls, no lead funnels, no crazy marketing—just long-term relationships, radical transparency, and a people-first culture that turned into serious momentum. His story is proof that your MSP's growth doesn't have to look like everyone else's (or involve annoying marketing tactics!). Chapters:0:00 - Intro1:23 - How they've grown to 55 employees26:44 - Why he hired a Chief Strategy Officer40:44 - His why53:05 - MSP Titan Questions Connect more with Damien and Michael:Damien: https://www.linkedin.com/in/dstevensMichael: https://www.linkedin.com/in/michael-strong-2704135/📺 Watch on YT: https://www.youtube.com/@mspmindset

Most MSPs are leaking margin without even knowing it. But one MSP flipped the script—and turned backups into a 70% margin revenue line.Today's guest is Doug Lowenthal, CEO of MSP Fuel and former MSP owner, and he's sharing exactly how he did it. This episode was recorded as a Live Q&A session titled How to Price Backups for Profit as a team effort between Servosity and MSP Fuel.Servosity's Backup Process: https://servosity.com/backup-proces-playbook/MSP Fuel: https://mspfuel.com/Chapters:0:00 - Why listen to Doug/his history11:44 - His backup standard16:23 - Understanding your costs around backup28:13 - How to communicate value to your clients➡️ Connect with Damien and DougLinkedIn: https://www.linkedin.com/in/dstevens/LinkedIn: https://www.linkedin.com/in/douglowenthal/

Turn backups into a top profit driver, sign up for our Live Q&A ➡️ https://bit.ly/4924PD2This MSP went from $2M to $17M with almost entirely on organic growth.Jeff Gaines shares the bold, organic growth journey of Interlaced—from small MSP to one of the fastest-growing in the country. Learn how a clear niche, cultural discipline, and “systems thinking” transformed their trajectory.Chapters:0:00 - Intro1:51 - Getting started at Interlaced7:52 - Getting bought and working with PE14:57 - How/Why they niched on startups24:22 - How they grew from $2M to $17M54:20 - His role at Lyra58:45 - MSP Titan Questions Connect more with Damien and Jeff:Damien: https://www.linkedin.com/in/dstevensJeff: https://www.linkedin.com/in/jeffbgaines/📺 Watch on YT: https://www.youtube.com/@mspmindset

Turn backups into a top profit driver, sign up for our Live Q&A ➡️ https://bit.ly/4924PD2In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let go of enterprise dreams, move away from break fix to being a true MSP, and slowly restructure to what they wanted, a smaller MSP focused on people and being happy, not just money (which they’re doing fine by the way!).Chapter:0:00 - Intro1:21 - Growing a 130 employee break fix store9:10 - Challenges that came from a large company17:26 - Saying no to millions, misery, and break fix41:55 - Growing the MSP part of the business57:17 - MSP Titan Questions Connect more with Damien and Jeffrey:Damien: https://www.linkedin.com/in/dstevensJeffrey: https://www.linkedin.com/in/jeffrey-king-03b80b4/📺 Watch on YT: https://www.youtube.com/@mspmindset

Turn backups into a top profit driver, sign up for our Live Q&A >>> https://bit.ly/4924PD2In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let go of enterprise dreams, move away from break fix to being a true MSP, and slowly restructure to what they wanted, a smaller MSP focused on people and being happy, not just money (which they’re doing fine by the way!).Chapter:0:00 - Intro1:21 - Growing a 130 employee break fix store9:10 - Challenges that came from a large company17:26 - Saying no to millions, misery, and break fix41:55 - Growing the MSP part of the business57:17 - MSP Titan QuestionsConnect more with Damien and Jeffrey:Damien: https://www.linkedin.com/in/dstevensJeffrey: https://www.linkedin.com/in/jeffrey-king-03b80b4/📺 Watch on YT: https://www.youtube.com/@mspmindset

What happens when your MSP’s biggest client walks overnight? Seann Moreno lived it. He first scaled past 30 employees by learning to let go—delegating, empowering, and getting out of the weeds. But there was a fatal flaw: one client made up almost all of the revenue. And when they pulled the plug, Seann went to –$400k profit trying to rebuild from the ground up. In this candid conversation, he breaks down exactly how he eventually stabilized, rebuilt smarter, and continued to let go like he did in the beginning—result: $600k profit within a few years.Chapter:0:00 - Intro1:07 - Growing his MSP and learning to let go32:07 - Losing his largest client55:39 - Going from -$400k to $600k profit1:06:31 - MSP Titan Questions Connect with Damien and Seann:Damien: https://www.linkedin.com/in/dstevensSeann: https://www.linkedin.com/in/seann/📺 Watch on YT: https://www.youtube.com/@mspmindset