BDO's Legal Tech Talk Podcast

Guests’ NotesAngelic Benavidez and Joanne Liu are senior litigation paralegals within the legal department at Hyundai Motor America. Angelic oversees e-discovery, legal holds, and manages the Relativity database, working primarily in the class action and intellectual property group, and occasionally supporting product liability matters. She brings extensive experience from big law, particularly in employment litigation, and has played a key role in transforming Hyundai’s e-discovery processes. Joanne also focuses on e-discovery and is involved in managing class action and intellectual property cases, with additional responsibilities in product liability. Her background includes private practice and big law, and she is dedicated to streamlining legal workflows and bridging the gap between outside and in-house counsel. Guests’ LinkedInJoanne LiuAngelic I. B.Key Takeaways1. AI-powered tools are streamlining contract analysis and document comparison, reducing reliance on manual and traditional translation services.2. Closed systems for document review offer enhanced confidentiality, making it safer to analyze sensitive materials without using public platforms.3. Adopting Gen AI in legal workflows requires a learning curve, and professionals must balance efficiency with maintaining critical thinking skills.4. Embracing AI is essential for staying competitive in legal operations, and organizations risk falling behind if they do not adapt to these technological advancements.

Guest NotesNiki Black is Principal Legal Insight Strategist at 8am, the team behind LawPay, MyCase, CasePeer, and DocketWise. She operates at the intersection of law, technology, and innovation strategy. Inside the company, Niki provides insight on the legal market, law firm operations, and how AI is impacting the practice of law. Niki advises on AI implementation within our products, author legal industry reports, and guide teams on how to communicate with lawyers so that our technology solutions and messaging align with their needs and realities. Niki’s role bridges market knowledge, product strategy, and effective engagement with the legal profession.Guest LinkedInNicole Black | LinkedInKey Takeaways:1. Generative AI is Accelerating Change in Law: The adoption of generative AI in the legal profession is happening at an unprecedented rate, with exponential growth in use cases and potential for disruption.2.Ethical Obligations Remain Paramount: Legal professionals must uphold rules of professional responsibility, ensuring that AI-generated work is thoroughly reviewed for accuracy, validity, and ethical compliance before submission to courts.3. Democratization of Legal Knowledge: AI is leveling the playing field by making legal information widely accessible, potentially changing how both attorneys and pro se litigants approach legal matters.4. Accuracy and Commercialization Challenges: While AI offers abundant knowledge, concerns about the accuracy of its outputs and the emergence of paid, promotional responses highlight the need for vigilance and critical evaluation in legal practice.

Guest NotesGreg Buckles is the founder of eDJ Group Inc. He is an Independent corporate legal technology consultant focused on reasonable, defensible process solutions. Greg’s specialties are in forensics, consulting, software design, product management, legal technology, data classification, analytics, and efficiency consulting.Guest LinkedIn:Greg Buckles | LinkedInKey Takeaways:1. Efficiency and Speed in Legal Research: Modern technology has dramatically reduced the time required for legal research, enabling professionals to deliver results in minutes rather than hours. However, validation and accuracy remain essential safeguards.2. Adoption of AI and Innovation in Law: Despite traditionally being slow to adopt new technologies, the legal industry is rapidly embracing AI and generative tools. This shift brings both opportunities and risks, especially concerning the submission of hallucinated cases and the need for professional responsibility.3. Compliance Gaps in New Technologies: As platforms like Microsoft Purview evolve, there are inevitable gaps between the introduction of new services and the integration of compliance tools. Legal professionals must remain vigilant to avoid over-promising on data completeness and compliance.4. The Importance of Realistic Representations: In legal productions, it’s crucial to avoid overstating the thoroughness of data searches. Consultants play a key role in ensuring affidavits and statements accurately reflect the limitations of search terms and data access, protecting attorneys from potential pitfalls.

Guest Notes:Chris Haley serves as VP of Practice Empowerment aiR at Relativity. Chris’s current focus includes helping industry leaders to understand the economics and practice of leveraging artificial intelligence to drive eDiscovery solutions and business. He consults with other leaders on practices to quickly supplement and experiment with artificial intelligence within their workflows and then expand to substitute and transform key value drivers in their business – helping them consider financial factors, talent mix/staffing, and investment approaches as our industry transforms and adopts AI. aiR is our brand for generative AI products at Relativity.Guest LinkedInChris Haley | LinkedInKey Takeaways:1. AI Integration as a Standard:Relativity’s decision to include the entire aiR suite as part of the RelativityOne subscription marks a significant shift, making advanced AI tools accessible to all users without premium barriers. This move is designed to democratize technology and empower organizations to choose the best tools for each case.2. Evolution Beyond Document Review:The legal tech industry is moving from a focus on document review to a broader analytics and enablement approach. AI is now positioned to support privacy, data security, and information governance, addressing areas historically underserved by both technology and process.3. Transformation Through Progressive Steps:The adoption of generative AI is not about wholesale replacement of existing workflows but rather an evolutionary process. Legal professionals are encouraged to learn and adapt through incremental changes, leveraging AI when appropriate to enhance their work.4. Broader Implications for the Legal Industry:Generative AI is transforming the legal sector with unprecedented speed and opportunity. Its integration is expected to dramatically change how legal professionals approach their work, driving greater efficiency and accuracy while opening new possibilities for innovation across the industry.

Guest NotesAron Ahmadia is the Senior Director for Applied Science at Relativity where he leads the development of AI capabilities for Relativity One, including AI-Assisted Review, Analytics, and Search. His specializations include the use of AI in Legal Discovery, Model Risk Management, and Responsible AI. Dr. Ahmadia holds a Ph.D. in Applied Math from Columbia University and a B.S. in Computer Engineering from the Illinois Institute of Technology.Guest LinkedInAron AhmadiaKey Takeaways1. Artificial intelligence has been part of the legal tech landscape for decades, but recent years have seen exponential growth and transformation, especially with the rise of generative AI.2. The adoption of AI in legal workflows is accelerating, with machines now reviewing a significant volume of documents compared to human reviewers, driving efficiency and accuracy.3. Early challenges in AI, such as costly and inaccurate transcription, have been overcome through rapid improvements in technology, making advanced solutions accessible and reliable.4. Responsible development and deployment of AI are crucial. Users are encouraged to engage with AI systems but maintain a trust-but-verify approach.5. Looking ahead, the focus is on identifying and solving future problems in legal tech, with an emphasis on understanding what challenges lie ahead in the next few years and how AI can help address them.

Guest NotesMatt Galvin is a globally recognized leader in corporate ethics, compliance, and legal risk transformation and a partner at Steptoe LLP. He is known for pioneering BrewRIGHT, a groundbreaking compliance analytics platform at AB InBev. He has co-founded multiple organizations—including Gentic Global Advisors, Transforming Legal, and Integrity Distributed—focused on integrating data, technology, and innovation into legal and governance strategies. With a career spanning high-level public service and private sector leadership, he has shaped DOJ policy, led investigations in over 30 jurisdictions, and actively advises global boards and regulators on building resilient, high-integrity organizations.Guest LinkedInMatt Galvin | LinkedinKey Takeaways1. Matt Galvin emphasizes the importance of viewing compliance not just as a legal requirement but as a driver of efficiency, transparency, and bottom-line growth for organizations.2. The concept of proportionality is crucial—compliance efforts should scale according to the size and complexity of the organization, ensuring resources are allocated effectively.3. Integrating data analytics across disciplines such as supply, logistics, and sales enables organizations to solve complex problems globally and align incentives among stakeholders.4. The compliance landscape is cyclical, with periods of low enforcement often followed by crises and increased regulation. Organizations must remain agile and prepared for these shifts to maintain resilience and competitive advantage.

Guest Notes:Nick Abrahams is the Global Leader of Technology & Innovation for Norton Rose Fulbright. NRF has more than 4,000 lawyers in 50+ offices around the world. Nick is the founder of successful online legal site, LawPath (90,000+ users) and he created the world's first AI-enabled privacy chatbot, Parker. He also has a thriving career as a keynote speaker on future trends and innovation.. He is the author of the best-selling Kindle books "Big Data, Big Responsibilities" and "Digital Disruption in Australia". He is on the boards of: ASX-listed software company Integrated Research ($500M); the global genomics research leader, the Garvan Foundation; the Vodafone Foundation; and the Sydney Film Festival.Guest LinkedInNick Abrahams | LinkedInPodcast Takeaways:1. Purpose Fuels Impact: Nick’s career illustrates that finding your “why”—whether it’s helping others or driving innovation—leads to greater satisfaction and success in the legal profession.2. Creativity and Collaboration Matter: Skills from creative fields, like comedy and film, can enhance legal practice by fostering teamwork, effective communication, and innovative problem-solving.3. Innovation Solves Real Problems: Initiatives like LawPath and Parker were born from identifying gaps in access to legal support and leveraging technology to democratize legal services.4. AI Augments, Not Replaces, Lawyers: Contrary to popular belief, AI presents opportunities for lawyers to expand their roles, handle complexity, and serve more clients, rather than eliminating jobs.5. Empowering Legal Teams Drives Success: Granting autonomy and decision-making authority to legal professionals boosts morale, efficiency, and client satisfaction, helping lawyers move from “grinders” to “thrivers.”

Guest NotesTom Pfennig is a global leader in digital transformation, renowned for his pioneering work in digitalizing Legal, Compliance, and Data Privacy services worldwide. Licensed as an attorney in both Germany and New York, Tom brings over 20 years of professional experience and has cultivated a global network of General Counsels, Chief Compliance Officers, Senior Partners, Executives, and Regulators, all united by a commitment to innovation and excellence. As the former head of Bayer’s legal, compliance, and data privacy digital transformation—a program recognized by the Financial Times as “Most Innovative in Europe”—he led a diverse team of 150 professionals from more than 25 countries. Now the CEO and Founder of Transforming.Legal, one of the world’s most dynamic legal transformation boutiques, Tom is a passionate advocate for legal tech and generative AI, focusing on streamlining workflows and empowering legal teams. A graduate of IMD Lausanne’s Digital Transformation Programs, he is also a sought-after speaker, panelist, and lecturer on business ethics and digital transformation at leading European universities. Inspired by Bob Marley’s philosophy, Tom is a devoted husband and father of three, dedicated to shaping the future of law and compliance through data-driven, client-centric innovation.Guest LinkedInTom Pfennig | LinkedinKey Takeaways1. Active listening is fundamental to successful legal transformation, enabling leaders to authentically reflect the evolving needs of their teams and clients.2. Legal technology should be deployed to solve real problems identified through systematic portfolio mapping and pruning, rather than searching for issues to justify tech adoption.3. The legal function can become more agile and value-adding by adopting process-driven, continuous improvement strategies similar to those in finance and procurement.4. Building trust and driving measurable value in legal operations requires ongoing engagement, listening, and matching technology solutions to genuine pain points.

Guest Intro:Bjarne Tellmann is CEO of FjordStream Advisors, a consultancy dedicated to empowering legal leaders and organizations to navigate disruption, embrace change, and achieve transformative impact. With decades of award-winning global experience as General Counsel and a key member of executive teams at several large public companies, Bjarne is a recognized expert in organizational excellence, digital transformation, and talent development. He leverages his extensive leadership background to deliver strategic insights and innovative solutions tailored to legal organizations and executives.Guest LinkedIn:Bjarne Philip Tellmann | LinkedInKey Takeaways1. Transformation Requires Teams: Legal change succeeds when diverse teams work together, not just through individual expertise.2. Skillsets Must Evolve: Legal professionals need both deep expertise and broad, multidisciplinary skills—especially as AI reshapes the field.3. Culture Is Critical: Breaking down silos and fostering curiosity and collaboration are essential for real transformation.4. Continuous Learning Is Vital: Staying curious and adaptable is key in a rapidly changing legal landscape.5. Education Needs an Overhaul: Law schools must teach emotional intelligence, technology, and business—not just legal analysis.6. Human Skills Still Matter: AI will automate tasks, but interpersonal and leadership skills remain crucial.7. Clients Drive Change: As companies transform digitally, legal departments and law firms must keep pace.8. Ask Better Questions: Success depends on asking insightful questions and leveraging new tools for deeper understanding.

Guest’s Notes: Featured on this special reunion episode are multiple guests from the past few seasons of BDO’s Legal Tech Talk.Key Takeaways:1. AI Enhances, Not Replaces, Human Judgment: Generative AI is a powerful tool that accelerates legal workflows and analysis, but it cannot substitute for the nuanced decision-making and expertise of legal professionals.2. Transparency and Ethics Are Crucial for AI Adoption: Successful integration of AI in legal practice depends on clear, transparent processes and strong ethical guardrails to ensure accuracy, address bias, and maintain professional responsibility.3. Human Empathy and Discretion Remain Essential: While technology can automate routine tasks, qualities like empathy, ethical reasoning, and discretion are uniquely human and vital for effective client service and leadership.4. Legal Operations and Billing Models Are Evolving: AI is driving change in legal operations, making processes more efficient and potentially shifting the industry away from traditional billable hours toward fixed-fee and value-based pricing.5. Collaboration and Adaptability Are Key: The rapid pace of technological change requires legal professionals to collaborate across disciplines and continually adapt, ensuring they stay relevant and deliver greater value to clients.

Guest Notes:Karissa Boley is the Director of Legal Operations at Baker Hughes. With more than 20 years of experience, I am a strategic leader and business strategist who believes clear thinking creates clear communication.Guest LinkedIn: Karissa Boley | LinkedInKey TakeawaysClarity First:Make communications clear, concise, and actionable.Repeat Messages:People need to hear a message six times for it to stick—use multiple channels.Monitor and Adjust:Track feedback and metrics to improve message effectiveness.Align with Business Goals:Tailor communications to support company objectives.Leverage Leaders:Use champions and leadership to reinforce important messages.Manage Change Fatigue:Recognize message overload and use impactful, targeted communications.Promote AI as a Skill:Encourage learning and adoption of AI as a valuable skillset.Keep Emails Short:Use brief subject lines and concise content to boost engagement.Build Community:Connect with peers and experts for ongoing support and learning.

Guest NotesDerek Mogck is the Head of Legal Operations at Munich Re America Services, a role that places him at the intersection of legal strategy, operational efficiency, and innovation. He is recognized as a thought leader in legal operations, frequently featured at industry events such as Running Legal Like a Business (RLLB) 2025, where he joins other top legal ops professionals from global organizations.His work focuses on optimizing legal service delivery, leveraging technology, and aligning legal functions with broader business goals. With a background in litigation and business advisory, Derek brings a strategic and pragmatic approach to legal operations leadership.Guest LinkedInDerek Mogck | LinkedInKey TakeawaysStrategic planning in legal operations requires flexibility and the ability to pivot as business needs, leadership, and external factors change, without viewing these shifts as failures.Successful technology adoption in legal departments starts with identifying real business problems and use cases, ensuring that process and technology work together as equal partners rather than chasing the latest trends.The insurance industry, while sometimes perceived as old-fashioned, is actively embracing digital transformation and innovative technologies, with many tech-savvy professionals driving change from within.Thoughtful, deliberate responses and time for reflection are increasingly valuable in today’s fast-paced environment; legal operations professionals add significant value by providing wise counsel and helping leaders process information carefully before making decisions.

Guest NotesChristina Wojcik is the Chief Innovation Officer and a partner at Pierson Ferdinand, a law firm renowned for its partner-focused, office-free model and commitment to culture-driven success. With a career dedicated to building solutions for critical legal and business challenges, Christina brings expertise in strategy design, consulting, and the implementation of best practices. She leverages technology, outsourcing, and innovative approaches to simplify and standardize processes, drive revenue, achieve cost savings, and reduce risk for organizations. Her hands-on experience in leading high-growth legal operations and her passion for fostering collaborative, values-based environments make her exceptionally suited to share insights on law firm innovation, legal technology, and the future of legal practice in this episode. Guest LinkedInChristina Wojcik | LinkedInKey TakeawaysPierson Ferdinand’s partner-focused, office-free model fosters a tight-knit, family-like culture where hiring for values and collaboration is prioritized over traditional law firm structures.The firm’s approach allows partners to bring on support staff as needed, minimizing overhead and maximizing flexibility to deliver for clients.Christina Wojcik emphasizes the importance of giving back to the legal community through mentorship, sharing her diverse career experiences to help others navigate transitions and add value in their roles.The Running Legal Like a Business Conference provides a unique, connected atmosphere for legal professionals to learn, network, and explore innovative ways to run legal operations more effectively.

Guest Information:Jennifer McIver, Director of Legal Operations and Industry Insight at Wolters Kluwer. She is an attorney with a passion for connecting corporate legal departments and technology. She believes there is no better feeling than partnering with legal teams to realize the value technology brings to increasing efficiency and accuracy, reducing costs, and incorporating data and analytics into daily practices. When databases and workflows are optimized, chaotic and reactive processes turn into proactive informed decisions that transform how legal departments operate.Guest LinkedIn:Jennifer McIver | LinkedInKey TakeawaysData is FoundationalClean, standardized data is essential for effective e-billing, process automation, and leveraging AI. Without it, technology solutions will struggle to deliver meaningful results.People, Process, Technology—and DataSuccess in legal operations requires more than just tech adoption. The right people, clear processes, and disciplined data management are equally important.AI’s Role in E-BillingAI is already being used to improve invoice review, catch errors like block billing, and enhance data accuracy. However, AI is not a “magic button”—it depends on good underlying data and thoughtful implementation.Standardization ChallengesEfforts to standardize billing codes (like UTBMS and LEDES) have faced adoption hurdles. Customization and lack of enforcement create data inconsistencies that undermine analysis and automation.Collaboration Is KeyBoth law firms and corporate legal departments benefit from transparent, standardized billing practices. Open communication and shared responsibility for data quality are crucial.Keep It SimpleOrganizations should focus on collecting the data they truly need, rather than overwhelming themselves with unnecessary complexity. Simplicity aids accuracy and efficiency.Running Legal Like A Business ConferenceRunning Legal Like a Business Conference provides a valuable platform for sharing experiences, learning from peers, and driving industry change—especially by welcoming new voices.

Guest LinkedIn Sandy MacDonnell | LinkedInPodcast TakeawaysChange Management Is Key: Successful legal tech adoption isn't just about great features—it's about understanding users' pain points and solving real problems. Listening and empathy are critical.Internal Champions Drive Adoption: Identifying and empowering champions within different legal teams is far more effective than top-down mandates. Champions become evangelists and help build trust in new tools."Customer Zero" Advantage: DocuSign's legal ops team gets early access to new features, providing valuable feedback and helping shape product development before public release.Measuring Success Matters: Metrics such as time saved per contract review and reduction in manual tasks are essential for demonstrating value and building trust in new technologies, especially AI.AI Adoption Is a Journey: Building trust in AI tools requires transparency, iterative testing, and involving legal professionals in the development process. Not all teams or functions are ready for full AI adoption, and that's okay.Community Is Powerful: Conferences like Running Legal Like a Business foster lasting relationships and a supportive community. The value goes beyond sessions—it's about having a network to turn to for advice and shared learning.Start Small and Iterate: Legal ops professionals should focus on identifying problems, listening to stakeholders, and starting with manageable solutions. Building momentum through small wins leads to broader change.Knowledge Sharing Is a Responsibility: Attendees of industry conferences have an opportunity—and responsibility—to bring back insights and share them with their teams, amplifying the impact of collective learning.

Guest Information:Tiffani Hamilton Huynh, Head of Legal Operations at DHL. Tiffani is a highly motivated, resourceful and results-oriented leader with demonstrated accomplishments in providing solutions with a key focus on customer satisfaction, business value, quality and long-term supportability. Ability to thrive in dynamic environments while remaining practical and flexible in meeting customer and enterprise needs.Guest LinkedIn:Tiffani Huynh | LinkedInPodcast TakeawaysLegal Ops Evolution: Tiffani’s experience highlights how legal operations can grow alongside an organization, adapting to new business needs and leveraging cross-functional expertise, especially in logistics.Value-Based Billing: Moving away from hourly billing requires a fundamental shift in mindset. Success metrics, transparency with outside counsel, and a focus on outcomes (not just hours) are essential.Role of Data: Data is the backbone of persuasion and change. Internal, external, and benchmark data help legal teams make informed decisions, negotiate fair rates, and demonstrate value to stakeholders.AI’s Potential: While AI wasn’t a focal point in the session, Tiffani notes its potential to help define value by analyzing historical data and identifying trends across practice areas, countries, and attorneys.Collaboration & Trust: Building trust between legal ops and internal lawyers is crucial. Recommendations based on data are more readily accepted when relationships are strong and expertise is respected.Benchmarking for Change: Benchmarking rates internally and externally provides leverage for negotiations and ensures consistency and fairness in pricing models.Conference Value: The RLLB conference offers unique opportunities for networking, learning, and validation. Tiffani plans to share her learnings with her team and GC, driving continuous improvement.Giving Back: Tiffani emphasizes the importance of sharing knowledge gained at industry events, fostering a culture of learning and innovation within her organization.

Guest Information:Steven Rippberger is the Director of Legal Operations at OpenText, with a focus on value-driven solutions, strategic alignment, and business change realizing corporate vision. Steven have over 10 years of experience including strategy development, financial management, business process redesign, software package selection, technology architecture, program/project management, change management and planning, design, and deployment of solutions to meet key business requirements.Guest LinkedIn:Steven Rippberger | LinkedInPodcast Takeaways:Key Takeaways from the Episode:Transformation & Innovation in Legal Ops: Legal departments lag in tech adoption, but transformation is possible with purposeful change management and a willingness to challenge traditional practices.Change Management is Crucial: Success in legal operations requires understanding stakeholder motivations, building trust, and actively listening to lawyers’ concerns.Data-Driven Decision Making: Implementing dashboards and KPIs helps legal teams identify inefficiencies, prioritize high-value work, and drive continuous improvement.AI Adoption in Legal: AI tools, such as contract review and redlining, offer significant potential but require careful implementation, trust-building, and alignment with attorney workflows.Collaboration with IT: Partnership with IT is essential for evaluating, implementing, and scaling technology solutions across the enterprise.Leveraging In-House Technology: OpenText’s legal team prioritizes using their own software (“drink your own champagne”) before considering external solutions.Future of Legal Tech: The next wave involves harmonizing fragmented AI agents through a centralized orchestration layer, similar to the evolution of single sign-on for identity management.Value of Diverse Backgrounds: Non-legal backgrounds bring fresh perspectives and are an asset for driving innovation in legal operations.

Guest NotesJessica Vander Ploeg is the Vice President of Legal Operations at Belron, with a distinguished career leading legal operations initiatives. Her hands-on approach to legal technology, AI adoption, and operational strategy—combined with her role as a founding board member of legalops.com—makes her uniquely qualified to discuss the evolving landscape of legal operations and the strategic implementation of AI in legal departments.Guest LinkedInJessica Vander Ploeg | LinkedInKey Takeaways1. Legal operations professionals are evolving from traditional defenders of the company to strategic business enablers, partnering proactively with the business rather than reacting solely to legal risks.2. The future of legal departments relies on building the right mix of talent—including data scientists and AI specialists—and leveraging automation and technology to free lawyers for substantive, high-value work.3. Active listening is a critical human skill for legal operations success, enabling professionals to understand needs, build trust, and apply solutions across the legal department.4. Successful legal operations require the ability to apply what is heard to multiple facets of the department, aligning actions with the organization’s vision, purpose, and values.

Guest NotesClinton Sanko, Chattanooga office managing shareholder and Baker Donelson Firm's eDiscovery and document review officer, is a seasoned litigation trial lawyer who focuses his practice on efficient, effective and expeditious management of eDiscovery and document review. He has substantial experience in a variety of matters, including the defense of a client in two large multidistrict antitrust class actions alleging wage and compensation fixing of thousands of employees and independent contractors arising out of alleged information exchanges, benchmarking and no poach agreements.Guest LinkedInClinton Sanko | LinkedinKey Takeaways1. Clinton Sanko highlights a significant blind spot in how law firms and corporate legal departments approach e-discovery, emphasizing the need for thoughtful integration of technology to drive efficiency and value for clients.2. The distinction between keywords (often shared in discovery) and attorney prompts (considered core mental work product) is becoming increasingly important as generative AI tools are used in legal practice.3. The legal profession must address new challenges in discovery protocols, particularly regarding whether AI-generated prompts used to identify responsive documents should be considered discoverable.4. For new lawyers, engaging directly with AI tools—while respecting confidentiality—is essential for developing future-ready skills, including using AI as a career coach and benchmarking AI-generated work against respected legal professionals.

Guest NotesCynthia J. Cole is Chair of Baker McKenzie’s Global Commercial, Tech and Transactions Business Unit, a member of the Firm’s global Commercial, Data, IP and Trade (CDIT) practice group steering Committee and Co-chair of Baker Women California. A former CEO and General Counsel, just before joining the Firm, Cynthia was Deputy Department Chair of the Corporate Section in the California offices of Baker Botts where she built the technology transactions and data privacy practice. An intellectual property transactions attorney, Cynthia also has expertise in AI, digital transformation, data privacy, and cybersecurity strategy.She advises clients across a wide range of industries including Technology, Media & Telecoms, Energy, Mining & Infrastructure, Healthcare & Life Sciences, and Industrials, Manufacturing & Transportation. Cynthia has deep experience in complex cross-border, IP, data-driven and digital transactions, creating bespoke agreements in novel technology fields. She acts as outside general counsel to a number of executive teams and boards of directors.Guest LinkedInCynthia Cole | LinkedinKey TakeawaysCynthia Cole’s career path demonstrates the value of adaptability and strategic evolution in the legal profession, moving between roles in law firms, corporate leadership, and academia.She emphasizes the importance of flexibility and creativity when advising clients on legal technology, noting that not all solutions are one-size-fits-all.Cynthia highlights the critical role of human oversight in legal tech implementations, cautioning against the misconception that technology can fully replace human involvement.Building and maintaining strong relationships and human connections remain central to successful legal technology adoption and client service.