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© Fred Ball & Rick Kendall
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Senior Executive Coaches discuss the problems new (and, often, experienced) managers regularly face and give practical advice on how to prevent them, or deal with them when they occur.
159 Episodes
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When surveyed, most managers say they give each of their team members equal attention, respect and consideration. Yet the research over many years finds that bosses have “in-groups” with whom they have warmer, more personal relationships and “out-groups” where they act more transactionally. In this episode we discuss why that can be bad for the manager and how to make an effort to change that dynamic.
Every manager needs the ability to persuade internal and external constituencies to reach consensus to move issues forward. Sometimes it’s a major issue that needs to be decided on, like an issue with a client, or a change of direction, and other times it’ll be smaller, day-to-day operating decisions, such as moving a product out faster. As the manager, you’ll be called upon to use your skills of persuasion often: For both internal and external issues. Persuasion is the focus of this episode.
In the last episode we discussed the importance of understanding your leadership style and how it’ll be important to your success. Your style was developed over a series of events during your lifetime. In this episode we’ll discuss how you can use your leadership style to be a more effective leader.
Understanding and improving your leadership style is important to your success as a manager. They’re a number of ways you can approach this task. In this podcast we’ll discuss a simple, straightforward way to think about and develop an effective leadership style.
Almost everyone has had the experience of working with a toxic coworker. How to deal with that situation can be difficult and emotional. It is not something that most people want to deal with, but it is in your interest, and the other persons, to work out the problem. We will deal with ways that you can do that in this episode.
Former sales executive Jake Kilrain discusses his experience in dealing with a colleague who felt they should have his position and tried to undermine him at every opportunity.
Executive presence is a critical component of being a successful senior manager. It’s the ability to project an image of confidence, competence, and leadership, inspiring trust and respect in others. As you continue to grow your career, developing and exhibiting the behaviors that define executive presence will be important for your growth as a manager. In a previous episode, we discussed the important quality of Gravitas. In this episode we’ll the other key elements of Executive presence: inclusiveness, communication, and authenticity.
Executive Presence is the ability to project an image of confidence, competence, and leadership that inspires trust and respect in others. Executive presence is a critical component of being a successful senior manager. As you grow your career, understanding and displaying the behaviors and demeanor that define executive presence will be important for your development. In this episode, we discuss Gravitas, a critical component of Executive Presence. In a subsequent episode, we’ll cover the additional qualities of inclusiveness, communication, and authenticity.
In our episode entitled “The Basics of Speechmaking” from February 18, we said that half of the world’s population was terrified of making a speech and we discussed the basics of making a speech. In this episode we’ll discuss how to think about your presentation and how to share what you’re passionate about with others.
How better can you learn about being an effective manager than listening to one of the masters in the subject. One is Peter Drucker whose writings are the subject of today’s podcast.Overview: Leaders are all over the map in terms of their personalities, attitudes, values, strengths and weaknesses. They range from extroverted to nearly reclusive, from easy going to controlling, from open to closed behavior. Effectiveness is a discipline; it can be learned; it must be earned.
In previous episodes we’ve spoken about “Designing Jobs” and “Assessing Staff Wellbeing.” Now we want to talk about you and some issues related to managing your own career. It’s important to remember that you’re both a manager as well as an employee of your company. So, not only are you a boss, you also have a boss. In this episode we’ll discuss how to deal with your own manager in ways that’ll, hopefully, make you both more successful.
In almost any company of any size, managers do performance reviews. And, as with anything, some managers are better at it than others. Some have biases that they can’t get away from such as giving better reviews to people they hired, or that they know socially outside of the office. Nevertheless, almost everyone agrees there is a valid place for performance reviews when they’re done fairly and objectively. In this episode we discuss what goes into a good review.
In a previous podcast on one-on-one meetings with your staff, from December 17 of 2024, we discussed how to manage and conduct one-on-one meetings with the members of your staff. Unfortunately, many managers either downplay the importance of one-on-one meetings or focus only on discussing what the staff member needs to do to successfully complete their jobs. In this episode we expand on what outstanding managers do in discussing other areas that are also important to members of their staff.
In addition to the job performance of their staff members, a wise manager is also concerned with the general and emotional wellbeing of their staff. This may require watching for signs of problems that’re outside of just job performance. By being sensitive to general issues of staff wellbeing, a good manager can often head off performance problems down the road. We discuss how in this episode.
Your relationship with your boss is critical, and the first meeting is among the most important you will have. In this encore episode, we will cover how to plan for and behave in this all important meeting.
Usually, when a new manager is hired, the jobs of the current staff are already in place. Nevertheless, it’s the manager’s responsibility to make sure that their staff members’ jobs are structured to fit the abilities of each staff member as well as best fulfill the department’s needs. This may seem easy and straightforward, but it can be complicated. In this episode we’ll discuss some of the challenges that you may face.
All too often, people misjudge the impression they make on others, especially in initial conversations. Frequently, their anxieties and self-critical thoughts lead them to assume the worst. Feeling one has made a bad initial impression on a new colleague can lead to poor outcomes in the workplace. In this episode, we’ll explore ways to avoid this “liking gap”.
The traditional concept of authority is simply exercising control over others because of one’s position in an organization. In today’s world that may not be the best strategy. Indeed. it may not even be an option. A more realistic and, indeed, effective approach on the use of authority is to lead by motivating staff members’ energy and commitment. How to effectively do that is the subject of this episode.
A difficult problem requires a manager, and their team, to take the time to break it down into individual steps, thinking through potential solutions, considering alternatives from all sides of the problem, and providing follow-up. In each step formulating and asking effective questions is critical. In this podcast we’ll suggest ways to successfully do this
In any job market it’s difficult to attract and retain top talent, the kind that add valuable skills and abilities to your department. In the past, a major component was pay, but more recently there are other factors that come into play. In this episode we’ll explore what top talent seeks and what the manager should do to ensure that talent remains.
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