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Description
The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building.
Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth.
Less fluff. More depth. Always practical.
Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth.
Less fluff. More depth. Always practical.
172 Episodes
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Welcome to the AoH Operator Series! We're excited to peel back the layers on the smartest minds in short term rentals / vacation rentals who are in the weeds leading teams, building businesses and driving amazing results. We're thrilled to welcome CJ Johnson, Regional Director at Fairly to talk all things about Fairly! We learn how many properties they have (hint: it's already over 1,000 in just over 12~ months), where they are seeing growth, what makes their model unique vs Vacasa/other PMs, how "everyone can win" and a LOT more. Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell CJ JohnsonFairly
We're joined by wunderkid Jack Zoppa to talk all things growth, AI, agents as tools to help your team, scaling to hundreds of units in his 20s, the future and a LOT more... you don't want to miss this one.Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Jack ZoppaHaven Vacation Rentals
Welcome to the AoH Operator Series! We're excited to peel back the layers on the smartest minds in short term rentals / vacation rentals who are in the weeds leading teams, building businesses and driving amazing results. We are super lucky to have Doug Truitt, Senior Director of Channel Optimization at VTrips, join us for the first episode where we dive into his deep expertise and knowledge spanning the top brands in vacation rentals.Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Doug TruittVtrips
We're thrilled to bring back Heather Bayer again to the podcast to talk all things learning, AI, changes in 2026, "pacing", where we're headed and more. Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Heather BayerVacation Rental SuccessVacation Rental Formula
We welcome Chef Franck (Franck Desplechin) to hear a brand-new perspective on fine dining and how we can apply those foundational elements to the service in the short term vacation rental industry. Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Franck DesplechinChef Franck
We welcome Jim Devos to the podcast to talk all things building a PMS in 2026, service, where AI fials, live customer feedback and a LOT more.Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Jim DeVosVRWorks
We welcome Scott Eddy to the show to talk storytelling, hospitality, what hotels get right and Vacation Rentals get WRONG, Instagram, thinking about growth in 2026 and a LOT more...Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Scott Eddy (IG) Scott Eddy (LinkedIn) Scott Eddy Website
We welcome back Dennis Goedheid from Casiola alongside Russ Kraft to break down the future of why Casiola is expanding, brand, direct vs OTA bookings, results of operational excellence and a LOT more. Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Dennis Goedheid Russ KraftCasiola Casiola Franchising
In this episode, we chat with Elliott Caldwell, CEO of Rise Collective, one of the fastest-growing vacation rental and real estate brands in the entire US about his opinions on local property management, signing up customers to scale, growth, profitability, tax benefits of short-term rentals and a LOT more. One of most unique interviews ever! Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Elliott CaldwellRise Collective
In this episode, we check-in with Dana Lubner at Rent Responsibly. She's the Director of Community Development and has 8+ years of experience in the STR/Vacation Rental industry at both property management and in her current focus on regulation, community engagement, impact research and a LOT more. We cover a wide range of topics including local vs state groups (which one is better and why), the current state of regulations and Dana's background and wins. Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Dana LubnerRent Responsibly
In this episode, we get Mark Simpson himself to join to talk all things Boostly Connect, marketing, 2026 changes, why he says "Soccer" and a LOT more...Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Mark SimpsonBoostly
In this episode, we get Alex Alioto of Whimstay back for a proper full-length recording! We talk building an OTA, algo updates on platforms, trust, guest demand for last-minute stays and a LOT more... Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Alex AliotoWhimstayWhimstay - List Your Properties
In this episode, we're joined by Gary Brown of Furnished Quarters to talk mid-term rentals, NYC, regulations, growth, marketing vs product, the guest experience, when to expand into a new market, and a LOT more...Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellGary BrownFurnished Quarters
In this episode, we're solo to catch up again on year-end 2025 trends, data vs "vibes", averages, DARM recapping and a LOT more...Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell
We welcome back JJ King on his own dedicated episode to dive into his recent expansion, vibe coding, SAAS platforms, the future of vacation rentals, FL and more!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell JJ KingBeachside VR
In this episode, we're joined by Rena Pacheco-Thea, the CEO & Co-Founder at Boutiq to talk all things revenue, pricing, booms and busts, marketplace dynamics and more...Enjoy! ⭐️ Links & Show NotesAdam NorkoConrad O'ConnellRena Pacheco-Theard Boutiq
In this episode, we're joined (again) by industry legend Michelle Marquis to talk all things leadership, career pivots and her journey, being "bossy" and a LOT more.Enjoy! ⭐️ Links & Show NotesAdam NorkoConrad O'ConnellMichelle MarquisThe Bossy Girl's Guide to Leadership: Real Talk on Power, Purpose, and Leading Out Loud
In this episode, we're joined by Jeremy Udovich to talk about breaking into the vacation rental space from outside of it, being in a "small" market, properties that can make $300k+ per year, growth, leaving a 9-5, the golf industry and how it relates to vacation rentals and a LOT more...Enjoy! ⭐️ Links & Show NotesAdam NorkoConrad O'ConnellJeremy Udovich Sheboygan Vacation Rentals
In this episode, we break apart the changes happening in marketing, AI, search, brand discovery and a TON more with expert Brennen Bliss. Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Brennen BlissPropellicThe 2025 Study
In this episode, we're solo to break down the Sonder death, master leasing, shifting tides in our industry, demand going down and a LOT more...Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellSkift - Sonder Shuts Down After Marriott Termination, Marking the End of a Hospitality Experiment
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