High Reliability - Myth or Possibility?

By understanding the what and the why, we can move forward with determining the how. In this episode, Scott Griffith and Tammy Allen explain why we must understand what Collaborative Just Culture® is and why it is important for people and organizations. They also outline in detail how to attain Collaborative Just Culture®.

In this first episode of 2024, host Tammy Allen and guest speaker Scott Griffith investigate the question: can collaborative just culture programs improve labor relations? Whether or not you have a collective bargaining organization representing your employees, the frontline workers are vital to your culture and your ability to see, understand, and manage risk.

Are biases a risk in your organization? There are good and bad biases and problems can arise when they are not examined and considered as potential risks. In this episode, guest speaker Paul LeSage, founding partner and analyst at SGCS, joins us again to explain - with real-life examples - how to address biases as risks.

Variability is dangerous in this industry. Systems and people must be reliable. We have focused on quality and safety, and now we must also be reliable and resilient for our people and patients.

RCA traditionally investigates for a cause; however, CRR analyses for contributing factors. Root Cause Analysis implies a singular cause to an event, which can bias the individual analyzing and the organization.

Just Culture - It's a cultural phenomenon that we must embrace. It's not a program of the week, month, or year.   Collaborative Just Culture allows us to give our very best to our employees, and in turn, they will give their very best to our patients.

In this episode, our host, Tammy Allen, sits down with two esteemed guests: Carrie Coen, Chief Reliability Officer, and Debbie Heitstuman, Director of Quality & Accreditation at Pullman Regional Hospital. Together, they delve into Collaborative Just Culture (CJC) and its impact on an organization's pursuit of high reliability.  Our panelists share their insights on how their leadership has successfully implemented CJC within their organization and the positive outcomes that have resulted. They discuss the importance of transparency, accountability, and learning from mistakes. Tune in to this informative episode to better understand Collaborative Just Culture and its role in becoming a highly reliable organization.

Host, Tammy Allen, is joined by Scott Griffith of SG Collaborative Solutions, LLC as they define what a Reliability Management Team is and why it is so important to the Collaborative High Reliability Model.

Tammy Allen and guest, Scott Griffith, continue their discussion on high reliability and just culture and share some real-world examples and how a Collaborative Just Culture program would have impacted the aftermath.

Host, Tammy Allen, is joined again by Scott Griffith and they continue to discuss Collaborative High Reliability. This week they define Just Culture, explore its origins and how it fits into the Collaborative High Reliability Model.

Scott Griffith, President and Managing Partner of SG Collaborative Solutions, LLC joins host, Tammy Allen to discuss the origins of High Reliability and what it means. SG Collaborative Solutions combined the common lessons learned across multiple high consequence industries with the specific initiatives identified as best practices within each organization. The result is a model and taxonomy which SG Collaborative Solutions has granted exclusive authorization to DNV as the independent audit organization of the Collaborative High Reliability® model. DNV provides the world's first Collaborative High Reliability® and Collaborative Just Culture® Certification offered by an independent audit organization. This first-of-its-kind program has established qualifications that serve as the foundation necessary to apply for CHR organization certification. CHR organization certification validates that an organization has embraced the CHR methodology sustained over time. This podcast series will define Just Culture and High Reliability. We will break down each section with examples. We will also be interviewing organizational leaders that are currently on the journey to becoming a highly reliable organization.

Join host, Tammy Allen, as she gives an introduction to the basics of High Reliability and Just Culture and how those two concepts relate to DNV. She'll review the attributes of Collaborative High Reliability and give a general outline for what you can expect from subsequent episodes. 

Highly Reliable Organization.  Just Culture. What do these terms really mean to executives seeking sustainable operational excellence?  Our podcast will delve into the history and current socio-technical science to define and explain the concepts surrounding High Reliability and Just Culture. We'll explore the relationship between the two terms, the principles that shape them, and how they are related. You'll hear examples of how any company in any industry can - and should - work toward becoming a Collaborative Highly Reliable Organization™.