The Quality Hub

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes Staci Miller, Director at West Virginia University Industrial Extension, for Part 1 of a conversation about empowering frontline employees in the quality process. They explore why frontline employees and supervisors are essential to the success of an ISO 9001 quality management system, particularly as the connection between management and daily operations. Staci discusses the importance of building trust, creating a safe environment for employees to report problems, training newly promoted supervisors, recognizing natural leaders, and helping employees understand how their work contributes to product quality and organizational success. Helpful Resources: Staci Miller - [email protected] West Virginia MEP - www.wvmep.com Federal MEP site - https://www.nist.gov/mep How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

Human error happens—but the right training can help keep everyday mistakes from becoming major cybersecurity incidents. In this episode of The Quality Hub, host Xavier Francis welcomes Ty Elliott, Security Solutions Team Manager at Core Business Solutions, to explore how organizations can reduce cybersecurity risk through practical, ongoing employee training. From password reuse and phishing to social engineering and impersonation attacks, they discuss common pitfalls and how short, regular training sessions and simulated phishing exercises can build better security habits. The conversation also explores the importance of leadership involvement, encouraging employees to report mistakes without fear, and having a clear incident response plan. Tune in for actionable ideas to help your team recognize threats, respond confidently, and turn lessons learned into stronger cybersecurity practices—without pointing fingers when someone makes a mistake.   Helpful Resources: Cyber Attacks Explained: https://www.thecoresolution.com/cyber-attacks-explained Cybersecurity Checklist: https://www.thecoresolution.com/cybersecurity-checklist Cyber Hygiene: https://www.thecoresolution.com/cybersecurity-checklist Cybersecurity Explained: https://www.thecoresolution.com/cybersecurity-explained Contact us at 866.354.0300 or email us at [email protected] Articles: https://www.thecoresolution.com/free-learning-resources  

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Suzanne Strausser, VP of Operations at Core Business Solutions, to explore how remote and hybrid work impact ISO 9001 quality management systems. They discuss the need for more intentional communication, stronger documentation and version control, and more, that help keep employees connected to their QMS information. The conversation also examines how remote work can improve process visibility, preserve organizational knowledge, expand participation and more, regardless of where employees are working. Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting  

On this episode of the Quality Hub, chatting with ISO experts, host Xavier Francis is joined again by Suzanne Strausser, Vice President of Operations at Core Business Solutions, to continue their journey through ISO 9001 implementation and certification. Suzanne explains how organizations can determine whether their quality management system is ready for certification, including the importance of operating the system long enough to produce evidence, completing internal audits, and conducting meaningful management reviews. The conversation walks listeners through Stage 1 and Stage 2 certification audits, what auditors examine, how employees should prepare, and how organizations should respond when nonconformities are identified. Xavier and Suzanne also explain surveillance audits, recertification, and why certification should not be treated as the finish line, but as part of an ongoing effort to improve processes, business outcomes and more.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub, Chatting with ISO Experts, Xavier Francis is joined by Suzanne Strausser, Vice President of Operations at Core Business Solutions, for the first part of a two-part conversation on ISO 9001 implementation and certification. They break down what a Quality Management System really is, where organizations should begin when implementing ISO 9001, how to identify and address gaps, and why effective implementation is about improving the way the business operates—not simply creating paperwork or preparing for an audit. Suzanne also shares practical guidance on documentation, process mapping, leadership involvement, and more as well as deciding whether ISO 9001 compliance or third-party certification is the right path for your organization.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting