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The Workforce Management Podcast discusses the technologies, strategies and everything you need to know about workforce management, including time and attendance, employee scheduling, labour demand forecasting, workforce analytics and much more. We pay particular attention to AI and how that is changing the landscape.
We aim to help you navigate through the complex Workforce Management world, tackle the most pressing questions and give you a complete understanding of all the aspects involved in the subject.
20 Episodes
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Are you ready to dive into the world of AI and workforce management? Then join us for this episode, where we explore the crucial role of data engineering and why it's so essential for WFM and AI.Our guest expert, Ed Hogg Managing Director of our sister company SolvedBy.Ai, explains what data engineering is and how it differs from data science. We delve into the importance of platform-wide AI solutions and bespoke customer AI and why data engineering is so crucial for workforce management syst...
In this episode, we dive into the exciting world of AI and explore how it can if someone will resign using WFM. Our guest, Ed Hogg, Managing Director of our sister company SolvedBy.Ai, walks us through the ins and outs of using Ai.Ed and Ian talk us through how you can use AI and WFM data to improve employee retention. They also discuss the intricate details of what data sets in a workforce management platform make it ideal for estimating if someone is about to leave.They then walk us through...
In this episode, we're joined by the fantastic Ian Hogg, CEO and Co-Founder of ShopWorks, to talk about the ins and outs of labour demand forecasting. We'll be exploring why it's so essential, how it works, and why organizations of all types need to be taking notice.If you've ever heard the phrase "demand curve" and wondered what it meant, or if you're struggling to figure out how often to run a labour demand forecast, then you won't want to miss this episode. Ian shares his expert insights o...
Are you curious about how AI-based forecasting can transform the way you manage your workforce? In this episode, we dive into the exciting world of AI and explore how it can help you make smarter decisions when it comes to forecasting. Our guest, Ed Hogg, Managing Director of our sister company SolvedBy.Ai, walks us through the ins and outs of AI-based forecasting. We start by exploring what AI-based forecasting is and why businesses are turning to it. Then, we examine the different...
Do you find it tedious and time-consuming to manually create your team's work rota? Are you looking for a way to streamline the scheduling process and ensure fairness? Look no further than the power of AI technology. In this episode, we'll explore the world of auto-scheduling and how works.Our guest expert Ed Hogg, Managing Director of our sister company SolvedBy.Ai, breaks down the steps involved in scheduling a rota and explains how auto-scheduling differs from Workforce Management (WFM). B...
Are you curious about the intersection of AI and workforce management? Join us for this episode to explore how AI and WFM work together to optimise business operations and achieve better results.Our expert, Ed Hogg, Managing Director of our sister company SolvedBy.Ai, explains the relationship between AI and a WFM platform, and the role each plays in ensuring the "right people, right place, right time" in the workforce. We delve into the three big use cases for AI in WFM and explore the benef...
Podcasting enthusiasts, get ready to take notes! In this episode, we dive into the critical topic of team engagement in your new workforce management software implementation. Joining us today is Ben Nakimovitch, Customer Success Manager at Shopworks, who will provide us with some insightful tips on how to ensure your teams engage with your new WFM software.We kick off the discussion by exploring why engagement is essential to get a good ROI. Ben then shares some common challenges to achieving...
Welcome to our latest podcast episode where we delve deep into the world of workforce management software. Today we are joined by Mike Hennessy, our Operations Director, who will share his expertise on the 10 biggest issues when implementing WFM software and how to tackle them.Have you ever wondered what change management is when it comes to a WFM implementation? Mike explains everything you need to know and how it can impact your business.We also tackle the top 10 issues that arise when impl...
Are you considering a workforce management software implementation? Before you dive in headfirst, it's important to understand the benefits of conducting a pilot.In this episode, we chat with Jake Bates, our resident WFM consultant, about why you need to do a workforce management software pilot. Jake breaks down the difference between a free trial and a pilot, and outlines the stages of a paid pilot and why it's a chargeable service.We also discuss the importance of reducing risk during a wor...
Ready to take your organisation's workforce management to the next level? It's time to build a solid business case for a new implementation.In this episode, we chat with Ian Hogg, CEO & Co-Founder of The ShopWorks, about how to create a compelling business case for a new workforce management software implementation. Ian shares his tips and insights into the key steps that go into crafting a successful business case that will win over even the toughest stakeholders.We dive into the current...
Are you struggling to keep up with all the compliance regulations and requirements that impact your business? Don't worry, you're not alone. But did you know that Workforce Management (WFM) software can help you stay compliant and avoid costly penalties?In this episode, we sit down with Ian Hogg, CEO & Co-Founder of The ShopWorks, to explore how WFM software can be a game-changer when it comes to managing compliance issues. Ian shares his insights into the regulations that WFM software ca...
Have you been wondering how much it costs to implement Workforce Management (WFM) software for your business? In this episode, we talk to Jake Bates, a WFM consultant with years of experience helping companies optimize their workforce operations.Jake answers some of the most pressing questions about WFM software costs, including whether you can get it for free and what's included in software license fees. He also covers implementation fees, training costs, and whether you have to pay for a pi...
Are you still using outdated timekeeping methods that are slowing down your business? In this episode, we're joined by Lee Bowden, CRO and Co-Founder of Shopworks, as we dive into the exciting world of time and attendance. From biometric readers to mobile apps with GPS tracking.Lee shares his insights on the different types of time and attendance, including the pros and cons of each method. You'll discover how biometric readers can prevent time theft, how mobile apps can simplify scheduling, ...
Welcome to the Worktech Group podcast, where we discuss the latest trends in workforce management. Today's topic is "Why Time and Attendance Software is Essential for Your Business". Our guest speaker is Jake Bates, a consultant at the Worktech Group with extensive experience in time and attendance management.In this episode, we'll discuss the importance of time and attendance software, the benefits it offers, and whether it's better to use a standalone tool or buy it as part of a workforce m...
In this episode, we're going to dive into the world of workforce management software and find out what tools you need to operate a workforce management system.Joining us today is Ben Nakimovitch, Customer Success Manager at Shopworks. Ben is going to help us break down the key tools you need to be aware of when choosing a workforce management software. He will be discussing everything from forecasting to time and attendance management, to payroll export and compliance. Ben will explain w...
In this episode, we delve into the inner workings of workforce management software and explore the regular tasks that are required to keep it running smoothly. We're joined by a WFM expert, Ben Nakimovitch, Customer Success Manager, who answers our burning questions about what's involved in operating such a system.He takes us through the essential tasks needed to operate a WFM system, the stakeholders we need to consider and what users need to do to keep it going. We dive deeper into how long...
If you're looking to manage your workforce more efficiently, then you might want to consider using Workforce Management software. But with so many different types available, how do you know which one is right for you?In this podcast episode, we ask our guest, Lee Bowden, CRO and Co-Founder here at ShopWork, precisely what types of WFM software are there. Lee takes us through the different types of WFM software available and their focus areas. So whether you are running a call centre and...
In this episode, Lee Bowden, CRO & Co-founder of ShopWorks, is joined by Mike Hennessy, Operations Director, to discuss how workforce management software works and how it can benefit your business.They cover why you would need workforce management software and explain how it helps businesses make data-driven decisions for better business outcomes. Diving into the ways that modern SAAS WFM systems make ongoing operations easier. But, of course, there can be problems with workforce man...
Are you curious about workforce management software and how it can benefit your organisation? In this podcast episode, we dive deep into the world of workforce management software with our expert guest, Lee Bowden, CRO and Co-Founder here at ShopWorks. Lee delves into who typically uses WFM software and what they want to achieve. From managers to HR teams, we find out what different stakeholders use workforce management software to achieve results.We look closer at the types of workforce...
Meeting your staffing requirements in difficult times. Recruitment and retention of shift and hourly paid employees in the UK and Ireland.We decided to put on a special episode to discuss a survey we have done with our customers and a white paper we have published to discuss the findings. The white paper is called “Meeting your staffing requirements in difficult times. Recruitment and retention of shift and hourly paid employees in the UK and Ireland.” In this podcast, Ian and Jake ...
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