Operators

“You’re going to set some money on fire before you ever get to flip these cards over.” How much can you spend on a customer when the first order loses money? Mike Beckham (CEO, Simple Modern) walks Matt Bertulli (Founder, Pela Case & Lomi), Cody Plofker (Advisor & fmr. CEO, Jones Road Beauty) and Curtis Christopherson (Chief Growth Officer, Ammortal) through the profit model behind consumable brands, using Trevi’s retention data. He measures every customer three ways. 1. Lifetime Value: Profit per customer over 6 months 2. Net LTV: LTV minus what you paid to acquire them 3. Nominal LTV: Net LTV times customers acquired Winks just pushed its CAC under $100. Mike shows why few brands earn $100 back from a customer in six months. Then the hosts split on forcing subscriptions, and Mike warns that longer paybacks have bankrupted brands. Powered By Runneth https://9ops.co/motion-runneth Omnisend https://9ops.co/omnisend Richpanel https://9ops.co/richpanel Skio https://9ops.co/skio-9operators TBAR Partners https://9ops.co/tbarpartners Aftersell https://9ops.co/aftersell-operators Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/

Why lower AOV and a disciplined P&L saved this brand from the brink.Steven Borrelli (Founder & CEO, Cuts), Mike Beckham (CEO, Simple Modern), and Matt Bertulli (Founder, Pela Case & Lomi) unpack how Cuts reached $60M without outside money, then nearly went under when tariffs hit 145%. Steven walks through the layoffs, the first raise, and the comeback that followed. Selling 50K joggers sight unseen gave Cuts confidence it hadn’t earned. Steven explains how a lower AOV cut customer acquisition costs by 65%. Now Cuts is betting on elevated menswear priced below luxury labels, where winning products draw copycats. Powered By AppLovin https://9ops.co/applovin https://9ops.co/applovin-paid-growth Alia https://9ops.co/alia Walmart https://9ops.co/walmart AfterShip https://9ops.co/AfterShip 

How do you create a company culture that’s a competitive advantage?Matt Bertulli (Founder, Pela Case & Lomi) and Mike Beckham (CEO, Simple Modern) build culture through deliberate choices, while most brands leave it to chance. They work through it in five hard questions: 1. Who should you let go? 2. How close should you get? 3. What won’t you tolerate? 4. Why are values a “trade”? 5. Where do leaders go next? Matt has hired and fired hundreds, and no two exits looked alike. Mike surveyed his entire team, and 80% praised the same quality in him: transparency. As AI takes over the busywork, trust becomes the real advantage. Powered By Fulfil https://9ops.co/fulfil Richpanel https://9ops.co/richpanel Northbeam https://9ops.co/northbeam Saras Analytics https://9ops.co/saras Postscript https://9ops.co/postscript Aftersell https://9ops.co/aftersell-operators Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/ 

“It’s very easy to scrape an ad library, pull out concepts and then literally just duplicate the ad. That’s just a race to the bottom.” How do you learn from other brands without copying them? Matt Bertulli (Founder, Pela Case & Lomi) and Cody Plofker (Advisor & fmr. CEO, Jones Road Beauty) share their screens to walk through six consumables brands they’re learning from while building Winks. Each picked three, plus one bonus from outside DTC. 1. Nutrition Geeks: UK single-ingredient 2. Norse Organics: Natural acne care 3. Elavate: UK collagen for women 4. MarsMen: Testosterone support 5. Spoiled Child: Oddity’s brand 6. Boostcous: Gluten-free couscous (Bonus) Wispr Flow: AI voice app Matt and Cody trace each brand’s ads, landers and offers, including why long pages still convert. Some brands force subscriptions, others offer a choice, and a few lead with one-time bundles. Meanwhile, Winks is testing a no-subscription bundle of its own. Powered By Aftersell https://9ops.co/aftersell-operators TBAR Partners https://9ops.co/tbarpartners Richpanel https://9ops.co/richpanel Motion https://9ops.co/motion-runneth Skio https://9ops.co/skio-9operators Omnisend https://9ops.co/omnisend Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/ 

“If you don’t sell on Amazon, somebody else is gonna sell it.” When should a DTC brand stop treating Amazon as an afterthought? Mike Beckham (CEO, Simple Modern), Jason Panzer (President, HexClad), Matt Bertulli (Founder, Pela Case & Lomi), and Katy Mimari (CEO, Caden Lane) break down the five things DTC brands must get right to scale on Amazon. 1. Always stay in stock 2. Executive ownership 3. Tailor your catalog 4. Protect your reviews 5. Pricing and promotion Amazon drives over half of Simple Modern’s contribution profit, yet Matt and Katy admit neglecting it. Mike’s fix covers five fronts: inventory, ownership, catalog, reviews, and pricing. Even HexClad is still learning, after underinvesting cost it millions this year. Powered By Aftersell https://9ops.co/aftersell-operators Fulfil https://9ops.co/fulfil Richpanel https://9ops.co/richpanel Northbeam https://9ops.co/northbeam Saras Analytics https://9ops.co/saras Postscript https://9ops.co/postscript Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/