Remarkable Results Radio Podcast

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty What if the biggest obstacles holding your auto repair shop back are the very things you walk past every day? Could a fresh set of eyes uncover problems you've stopped noticing? Jim Paiva, owner of Elite Auto Repair, and Felicity Wise, co-founder of RevPoint Consulting, explore a hands-on approach to business coaching that goes beyond phone calls, Zoom meetings, and recommendations. They step directly into auto repair shops, working alongside owners and their teams to observe daily operations, identify blind spots, and help implement meaningful change. From inefficient workflows and missing accountability to disorganized operations and overwhelmed owners, Jim and Felicity reveal what they discover when they spend a week inside a business. Sometimes the biggest challenge isn't knowing what needs to change. It's finding the motivation, direction, and accountability to make it happen. Whether your shop is struggling or you're looking to take an already successful business to the next level, discover why having someone work beside you may be the missing ingredient. What You'll Learn Why observing morning huddles, workflow, parts management, and client communication reveals opportunities for improvement.How hands-on coaching turns recommendations into actionable 30-, 60-, and 90-day plans.Why accountability and follow-through are often bigger challenges than identifying the problems.How owners can become overwhelmed by daily responsibilities and lose sight of their leadership priorities.Why even successful shops benefit from an outside perspective and practical implementation support. Sometimes the biggest problems in your shop aren't hidden at all. You've simply become accustomed to seeing them. A fresh perspective can uncover the blind spots, but lasting improvement requires more than recognizing what's wrong. It takes action, accountability, and a willingness to change how you lead your business. Jim Paiva, President, Elite Auto Repair Inc, Warwick, RI and RevPoint Consulting: https://revpointconsulting.com/ Felicity Weiss, Co-founder, RevPoint Consulting: https://revpointconsulting.com/ Watch Full Video Episode Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/ Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/ Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/ You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:a...

What if your customers actually looked forward to receiving your shop's newsletter? Could consistent, engaging content become one of your most powerful tools for building trust, strengthening relationships, and attracting new customers? Bill DeBoer of DeBoer's Auto in Hamburg, New Jersey, shares how his shop has spent more than a decade developing a content marketing strategy that goes far beyond traditional advertising. From educational blogs and engaging newsletters to recipes, lifestyle stories, and social media, Bill has built a marketing approach designed to keep his business connected to customers long before they need a repair. But what does it take to sustain a content strategy for 12 years? How do you consistently find topics worth sharing, build a team to manage the workload, and turn that content into measurable business opportunities? Bill also explores the importance of authentic branding, using real employee photography instead of generic AI generated images, and creating a professional online experience that helps customers feel familiar with your team before their first visit. What You'll Learn How a consistent newsletter can become the foundation of your shop's marketing strategy.Why educational and lifestyle content can keep customers engaged between service visits.How to repurpose blogs into email newsletters and social media content.Why authentic team photography and storytelling help differentiate your business.How online scheduling and website design can turn customer interest into appointments.Why long-term marketing success requires consistency, collaboration, and a commitment to building relationships. Your best marketing doesn't always need to sell something. When you consistently provide content that educates, entertains, and connects with your customers, your shop becomes more than a place to get vehicles repaired. It becomes a trusted business people remember, recognize, and want to support. Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE. Watch Full Video Episode Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/ Connect with the Podcast: Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/Website:https://remarkableresults.biz/YouTube:https://www.youtube.com/carmcapriottoFacebook:https://www.facebook.com/RemarkableResultsRadioPodcast/LinkedIn:https://www.linkedin.com/in/carmcapriotto/Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderBooks Page:https://remarkableresults.biz/booksOur Classroom Page:https://remarkableresults.biz/classroomEpisode Collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/Business by the NumberswithHunt Demarest: https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/The Weekly Blitzwith Chris Cotton: https://chriscotton.captivate.fm/Speak Up! Effective Communicationwith Craig O'Neill: https://craigoneill.captivate.fm                                        

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Is your shop fully booked but still struggling with scheduling chaos, workflow bottlenecks, and unexpected repairs? How many vehicles should your shop actually schedule each day? Murray Voth of RPM Training and Doug Brackett of Downtown Automotive and ProVitals Consulting return for Part 2 of Mastering Shop Flow. Building on their previous discussion about online scheduling, they explore two strategies that can transform shop operations: capacity planning and proactive service proposals. Murray and Doug also explore the importance of reserving time rather than simply filling appointments, managing customer pickup expectations, and using online scheduling data to identify opportunities and improve efficiency. What You'll Learn Capacity Planning: How to determine your shop's actual production capacity instead of scheduling every available technician hour.Proactive Service Proposals: Why reviewing deferred work and upcoming maintenance before a customer's visit improves planning, trust, and repair approvals.Protecting Reserve Time: Why leaving room for additional repairs, unexpected problems, and customer needs can improve productivity.Reducing Workflow Bottlenecks: How to manage technician availability, service advisor workload, vehicle drop-offs, and pickup commitments.Customer Communication: Why giving clients time to review recommendations helps eliminate surprise repairs and high-pressure decisions.Online Scheduling Analytics: How reservation requests, abandoned bookings, and customer follow-up can reveal valuable business opportunities.Building Predictable Workflow: Why fewer scheduled vehicles can sometimes produce better results than a constantly overloaded shop. A full schedule isn't the same as a productive shop. When owners understand their true capacity and prepare service proposals before customers arrive, they can reduce chaos, improve workflow, build customer trust, and make every reservation more valuable. The goal isn't simply to book more vehicles. It's to plan the right work, at the right time, with the right resources. Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]: https://remarkableresults.biz/remarkable-results-radio-podcast/a497/ Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. [email protected] Doug Brackett, Pro-Vitals Consulting, Downtown Automotive, Nelson, BC. Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/ Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/ Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/ You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:

How much deferred repair revenue is sitting in your shop management system because customers don't understand what you're recommending or why it matters? Patrick Eagan of Spark Interactive joins the conversation to uncover a frequently overlooked problem in auto repair: the language shops use to communicate deferred work. From technical abbreviations to generic text reminders, are we unintentionally confusing customers instead of helping them make informed decisions?  What if the secret isn't more marketing, but better communication? The conversation also explores why authentic storytelling matters in marketing and how sharing the people, values, and experiences behind your business can help customers develop trust before they ever need a repair. What You'll Learn Why technical jargon and unclear repair recommendations can cause customers to overlook deferred work.How AI can translate repair descriptions into language customers understand.The three-pronged follow-up strategy combining direct mail, texting, and phone calls.Why personalized communication can be more effective than generic reminders.How deferred work represents an overlooked opportunity for customer retention and shop revenue.Why authentic storytelling helps differentiate your shop and build customer trust. Your customers may not be ignoring their vehicle's needs. They may simply not understand what you're asking them to do. When shops communicate the what, why, and importance of deferred repairs, they create opportunities to build trust, reconnect with customers, and turn forgotten recommendations into return visits. Patrick Eagan, Spark Interactive ASTA (Automotive Service & Tire Alliance):  https://astausa.org/2027-Expo Watch Full Video Episode Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/ Connect with the Podcast: Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/Website:https://remarkableresults.biz/YouTube:https://www.youtube.com/carmcapriottoFacebook:https://www.facebook.com/RemarkableResultsRadioPodcast/LinkedIn:https://www.linkedin.com/in/carmcapriotto/Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderBooks Page:https://remarkableresults.biz/booksOur Classroom Page:https://remarkableresults.biz/classroomEpisode Collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/Business by the NumberswithHunt Demarest: https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/The Weekly Blitzwith Chris Cotton: https://chriscotton.captivate.fm/Speak Up! Effective Communicationwith Craig O'Neill: https://craigoneill.captivate.fm                                        

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Recorded at ASTA 2026, Rich Falco, Senior Curriculum Developer at CTI, Brin Klein of Assured Auto Works, and Matt Fanslow of Riverside Automotive and the Automotive Field Theory podcast, challenge the industry's approach to electrical diagnostics, technician mentoring, and the growing influence of artificial intelligence in the service bay. Rich and Brin also share insights from their sold out, hands-on electrical training class, where participants worked through voltage drop testing, circuit fundamentals, and real world diagnostic challenges. Their experience reinforces an important lesson: Advanced diagnostics require a solid understanding of the basics. What You'll Learn: How hands-on electrical training helps specialists develop stronger troubleshooting skills.Why outdated repair habits and ignoring OE service information can create expensive mistakes.How shop owners can develop more effective technician mentoring programs instead of relying solely on experienced employees to teach new hires.How AI, smart glasses, and remote mentoring could transform technical education and diagnostic assistance.How to communicate the value of diagnostic labor and address customer requests for waived diagnostic fees.Why AI-informed customers are changing conversations about repair estimates, pricing, and trust. Great specialists understand electrical fundamentals, follow proven diagnostic processes, and continually develop their skills. For shop owners, investing in education, mentoring, and properly valued diagnostic time builds a stronger team, more accurate repairs, and greater customer confidence. Rich Falco, Senior Curriculum Developer at CTI Brin Klein, Shop Owner, Assured Auto Works Matt Fanslow, Riverside Automotive, Red Wing, MN, https://mattfanslow.captivate.fm/Automotive Field Theory ASTA (Automotive Service & Tire Alliance):  https://astausa.org/2027-Expo Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/ Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/ Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/ You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/