Claim OwnershipThe Jered Williams Show
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Get ready to dive into the business side of plumbing with Jered Williams, Owner of a multimillion dollar plumbing company and The Wealthy Plumber coaching program. Jered, your business guru and podcast host, is on a mission to share his entrepreneurial insights and flip the script on plumber stereotypes. Forget the clichés – he's here to show you how plumbers, or anyone for that matter, can turn their businesses into goldmines. Join us for an insightful and exhilarating journey as Jered spills the beans on why plumbers often undersell themselves and sabotage their success.
169 Episodes
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On this episode of the Jered Williams Show, the hosts discuss the easiest ways to increase profit in a plumbing business. The key strategies covered include implementing a margin-based pricing approach, closely tracking labor and material efficiency, and introducing a commission structure to incentivize technicians to sell more comprehensive solutions to customers. The host emphasizes the importance of shifting the technicians' mindset from "not selling something the customer doesn't need" to "providing valuable solutions that the customer wants," which can lead to higher average tickets and improved profitability. The episode also highlights the significance of continuously reviewing and refining systems, processes, and the company culture to support these new strategies and ensure long-term success.
On this episode of the Jered Williams Show, the discussion centered around optimizing the pricing and sales strategies for a plumbing business. Key topics included organizing the price book by areas of the home, considering material costs and customer needs when setting prices, empowering technicians to diagnose issues and propose tailored solutions through a structured sales process, and implementing comprehensive training programs to develop a skilled workforce. The insights highlighted the importance of transparent, fact-based customer interactions, the value of custom task management, and the need to track key performance indicators like revenue, customer satisfaction, and billable efficiency. By adopting these strategies, the company can improve its pricing structure, sales effectiveness, and overall customer satisfaction, ultimately driving sustainable growth and profitability.
On this episode of the Jered Williams Show, Ryan Fenn, the founder of Chiirp, a software company that provides a nurturing system for lead conversion, shares his entrepreneurial journey. He discusses the importance of speed to lead, lead follow-up, and automating the customer journey in home service businesses. Ryan also emphasizes the power of storytelling in marketing and how Chiirp has evolved from a general sales and marketing platform to a specialized solution for the home service industry, leveraging AI and data-driven insights to optimize the customer experience. The episode provides valuable insights for entrepreneurs on building a business that aligns with their personal values and goals, rather than chasing vanity metrics.
On this episode of the Jered Williams Show, the hosts discuss their new and improved hiring process to address the challenge of finding good technicians, CSRs, and managers in the current labor market. They share their experience with the traditional hiring approach and how it often led to hiring the wrong candidates. To address this, they have implemented a hiring event model that involves a multi-step filtering process, including an initial application, RSVP, and in-person event. This allows them to quickly assess a larger pool of candidates and identify those who align with the company's core values of "Be an Asset" and "Don't Be an Asshole." The hosts also discuss their plans to develop an apprenticeship program to provide structured training and career progression opportunities for new hires. Additionally, they highlight upcoming industry events, such as the Death Walk and Home Service Hoorah, which offer valuable networking and learning experiences for home service business owners.
On this episode of the Jered Williams Show, the hosts discuss the successful launch of their new plumbing business, Wahoo Plumbing. They share their strategies for quickly booking out a week's worth of work within just two days of launching, which included having a memorable name and brand, offering attractive promotions and discounts, and investing in targeted marketing to generate a high volume of leads. The hosts also emphasize the importance of transitioning from a technician to a business owner by hiring a customer service representative and additional technicians, as well as the need to define core values and use them to guide the hiring process. The episode provides valuable insights and takeaways for entrepreneurs looking to launch and grow their own home service businesses.
On this episode of the Jered Williams Show, Kristen Deese, a financial expert and former trades business owner, provides a comprehensive overview of financial management for home services companies. She delves into the key components of the Profit and Loss (P&L) statement, including revenue, cost of goods sold, and overhead expenses, emphasizing the importance of aligning job costing and financial reporting. Kristen also discusses the balance sheet, cash flow management, and the strategic use of depreciation and tax strategies. Additionally, she highlights the significance of managing overhead expenses, hiring the right talent, and fostering a positive company culture. The episode concludes with an invitation to an upcoming event in Pensacola, where attendees can further explore these critical financial and operational topics.
On this episode of the Jered Williams Show, the hosts discuss strategies for selling more jobs in the home service industry. They cover the importance of setting up a comprehensive price book that categorizes services and considers what to stock on service vehicles. The hosts also emphasize the need for an effective sales process that focuses on diagnosing root causes, presenting value-added solutions, and bundling services to increase average ticket and efficiency. Additionally, they highlight the critical role of hiring and training the right people who align with the company's core values, as well as measuring and holding technicians accountable to key performance indicators. The discussion provides valuable insights and actionable steps for home service businesses looking to optimize their sales and pricing strategies.
On this episode of the Jered Williams Show, the discussion centered around the key elements necessary for a home service business to be profitable. The hosts emphasized the importance of pricing correctly, which involves understanding the true costs of running the business and setting appropriate markups, especially on materials. They also highlighted the value of upselling and presenting customers with comprehensive options to address the root of their problems, rather than just quick fixes. Additionally, the hosts stressed the significance of customer retention, brand awareness, and delivering a consistent, professional customer experience through well-defined processes and systems. By focusing on these fundamental aspects, the hosts believe home service businesses can achieve sustainable profitability and growth.
On this episode of the Jered Williams Show, Jered and his guest, Eddie, discuss the key strategies and challenges involved in building a 1 million dollar plumbing business from scratch in 2026. They emphasize the importance of having the right systems and processes in place, such as a clear pricing strategy, a robust CRM system, and a dedicated customer service representative. They also highlight the significance of effective communication and management of employees, aligning them with the company's mission and goals, and overcoming limiting beliefs and mindsets. The hosts provide valuable insights on time management, hiring the right people, and maintaining a disciplined approach to achieve the desired growth and success.
On this episode of the Jered Williams Show, the host discusses the key strategies for plumbers, electricians, and HVAC technicians to make a million dollars in their businesses. The discussion covers the importance of focusing on residential service work, avoiding partnerships, building a memorable brand, providing excellent customer service, pricing jobs properly, and hiring the right team members, starting with a dedicated customer service representative. By implementing these strategies, the host explains that business owners can create a scalable, profitable operation that can reach the million-dollar revenue mark.
On this episode of the Jered Williams Show, the discussion centers around the critical role of service managers in a successful trades business. Jered and his guest, Justin Deese, delve into the common pitfalls of promoting top technicians into management roles without proper training, and the key elements required to build an effective service manager, including defining the role, tracking critical metrics, coaching and communication, and cultivating a winning company culture. They emphasize the importance of proactive recruiting, aligning team members with core values, and empowering service managers to make data-driven decisions that drive profitability and efficiency. The insights shared provide a roadmap for trades business owners to develop strong leadership and build high-performing teams.
On this episode of the Jered Williams Show, Eddie Barkhurst and Jered Williams share their remarkable journeys, offering valuable insights into the lessons they've learned the hard way. From Barkhurst's transition from a young plumber to becoming Jered's general manager, to Jered's experience in building a successful business, the conversation delves into the pitfalls of overconfidence, the importance of embracing failure, and the challenges of adapting to new roles and responsibilities. The two discuss the complexities of navigating union dynamics, the significance of effective communication and delegation, and the importance of continuous learning, emphasizing the power of stepping outside one's comfort zone, leveraging one's strengths, and building a strong support system to achieve personal and professional growth, inspiring listeners to embrace the discomfort of growth, view mistakes as stepping stones, and continuously strive for self-improvement, ultimately leading to greater fulfillment and achievement.
On this episode of the Jered William's show the hosts 9 strategies for rapidly growing a plumbing business. The first is implementing a simple membership program with benefits like discounts and priority scheduling. Next, they cover optimizing pricing and developing a comprehensive price book, focusing on margin-based pricing to hit desired profit targets. Leveraging business management software like ServiceTitan is highlighted as crucial for streamlining operations and gaining data-driven insights. Improving technicians' billable efficiency, utilizing upsells/downsells/cross-sells, and streamlining processes emerged as other key topics. Incentivizing technicians through commission structures, enhancing the customer experience, and continuously seeking improvement and guidance were also discussed as important drivers of fast, profitable growth. Overall, the conversation centered around optimizing the entire business model to maximize profitability rather than just chasing top-line revenue.
On this episode of the Jered William's Show, the hosts dive deep into the costs of running a successful plumbing business. They highlight the importance of understanding and tracking all expenses, from marketing and overhead to vehicle maintenance and employee training. The discussion explores effective pricing strategies, such as leveraging loss leaders and margin-based pricing, to improve profitability. The hosts also emphasize the significance of billable efficiency, noting that technicians typically only bill around 55% of their time, and provide insights on adjusting pricing as the business grows. The overall message underscores the necessity of financial management, strategic pricing, and operational efficiency in building a thriving plumbing enterprise.
On this episode of the Jered Williams Show, the hosts discuss the key challenges of running a successful plumbing business and the strategies they have implemented to overcome them. They emphasize the importance of transitioning from being the sole operator to building a team and standardized systems, as well as the critical role of hiring the right people and ensuring they are in the correct roles. The conversation also covers the significance of pricing services correctly to maintain profitability, and the need to embrace new technologies and industry trends, such as the use of MegaPress fittings versus traditional methods. The hosts share their insights and decisions, including the implementation of a structured apprenticeship program, the streamlining of pricing and service offerings, and the continued evaluation and adoption of innovative solutions that align with their overall business strategy.
On today's episode of the Jered Williams show, the hosts discuss the launch of their new plumbing company, Wahoo Plumbing, in Pensacola, Florida. They share insights into their partnership structure, drawing on the Rocket Fuel framework to leverage their complementary skills and strengths. The conversation covers the comprehensive operational foundation they are establishing, including business formation, licensing, insurance, and the adoption of a robust CRM system. Additionally, the hosts delve into their aggressive marketing strategies, such as discounted offers and member-only promotions, aimed at driving customer acquisition in the local market. The founders also plan to be actively involved in field operations to better understand the market and refine the business model accordingly, drawing on their previous industry experience.
On today's episode of the Jered Williams show, Je red interviews Don Hildebrand, the owner of Plumb Smart Plumbing and Drain in Asheville, North Carolina. Don shares the story of how he started his plumbing business in 2008 during the recession, the challenges he faced in finding and retaining skilled technicians, and the strategies he has implemented to drive the company's growth, including rebranding, developing comprehensive processes and procedures, and adopting the Entrepreneurial Operating System (EOS) framework. Don also discusses his plans to expand into HVAC and septic services to diversify the business and address staffing concerns, highlighting the importance of creating a positive, empowering culture to attract and retain top talent.
1On this episode of the Jered Williams show, Jered sits down with Sergio, the owner of Bananas Creative, a Canadian branding agency that specializes in helping home service businesses develop memorable and effective brand identities. Sergio shares his personal journey from Mexico to Canada, and how he built his agency from the ground up. The discussion covers the importance of comprehensive branding, the power of vehicle wraps as a marketing tool, and the value of involving a client's spouse or partner in the branding process. Sergio also provides insights into creating unique, approachable brand personas that help businesses stand out in a crowded market, and the significance of passion and expertise in delivering exceptional service to clients.
On this episode of the Jered Williams Show, Jered sits down with Brandon Counts, a plumber from Virginia. Brandon shares his journey in the plumbing industry, starting from working with his father as a child to eventually starting his own business, Patriot Plumbing, in 2006. After some initial struggles, Brandon found success by focusing on residential service work and water treatment solutions. He discusses the importance of building relationships with customers, overcoming price objections, and the benefits of joining coaching programs like The Wealthy Plumber. Brandon emphasizes the tremendous opportunity for plumbers to thrive in the current market and encourages others to take advantage of the chance to build a successful and profitable plumbing business.
On this episode of the Jered Williams Show, Jered welcomes special guest Ellen Rohr, who shares her journey in the plumbing industry. Ellen discusses her experiences of starting a plumbing business with her husband, the challenges they faced, and how she learned to price their services properly. She talks about her involvement in the plumbing community, including her relationships with industry leaders, and how she helped her husband's business transition to a flat-rate pricing model. Ellen also discusses her time working at Benjamin Franklin Plumbing and her subsequent decision to become a franchise owner, providing insights into the pros and cons of franchising versus owning all the locations. Towards the end, Ellen shares her thoughts on the importance of building a strong financial foundation for a business and the opportunities available in acquiring existing plumbing companies.
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I'm a Local plumber, but I've only been in for 8 years now. I'm not even through the first episode, and it is insane how much I can already relate...