Serco Technology and Innovation

Debra Durham, Chief Digital Officer at Serco, unfolds the evolving role of human oversight in the data-driven decision-making process. Discover why this evolution is critical to leverage the full potential of AI. Hear how this new model of human control builds trust, streamline operations, and ultimately leads to a more skilled and strategic human workforce.Show notes:Read more on Serco's Next-generation solutions Learn how Serco is providing an edge in a digital warfare through machine learning

What does it take to connect the United States Air Force to its vast network of training system commercial manufacturers and DoD partners securely and efficiently? The answer is DMON, the Defense-wide Mission Operations Network. In this episode, we explore this critical but little-known initiative that is modernizing the defense industrial base. We're joined by Kevin Robinson, Serco's new Distributed Mission Operations Portfolio Manager, who recently came to the company through the acquisition of Northrop Grumman's IT & Mission Support Services business. Kevin explains what DMON is, why it’s essential for national security, and how it serves as the digital backbone for  4th & 5th Generation USAF training. 

The U.S. Army is revolutionizing soldier readiness with its Holistic Health and Fitness (H2F) program, a groundbreaking initiative that treats the soldier as a complete weapon system. But how do you implement such a massive shift in culture and operations? We're joined by Mike Anderson, Serco's Vice President for Logistics, Personnel and Readiness, and Abel Young, Serco’s H2F Program Manager. Mike and Abel draw on their extensive experience in managing everything from ship modernization to military counseling programs to break down the immense logistical, technological, and leadership challenges of a program like H2F.Show notes:Read more on Serco's work to support the US Army's mission with the H2F programView the current open roles and job opportunities on the H2F Team

How do you protect a system that provides essential healthcare access to millions of Americans from increasingly sophisticated fraud?In the latest episode of the Serco Tech and Innovation Podcast, we sit down with David Cummins, Serco's Senior Vice President of Citizen Services and a newly appointed member of Virginia's Health Exchange Advisory Committee. David shares a fascinating look at the decade-long journey of supporting the ACA Marketplace, from its early days of manual processing to today's AI-driven operation that handles six times the volume with a fraction of the staff.The conversation explores how Serco has become a vital partner to the government, balancing the dual mission of expanding access to healthcare while protecting taxpayer dollars. David discusses the evolution of fraud, from forged documents to complex "ghost account" schemes orchestrated by bogus brokers. He explains how Serco leverages a combination of advanced technology and experienced employees to safeguard the system.Show Notes:Learn more about Serco's work in case management, workforce development services, and partnering with our government customers to deliver important citizen services

What happens when technology truly empowers people to do more? Join us for a fascinating conversation with Alfonso Gomez, Lead Software Engineer at Serco, as we uncover how AI and innovative technologies are expanding the company's ability to achieve greater outcomes. We'll examine concrete examples, including AI's impact on the workplace environment, and discuss the crucial role of trust in these advanced systems.Show Links:Learn more about Serco's Next-Generation Solutions

In our follow-up discussion with Tim McGee and Dan Smith, we continue our converation on the use of data. Specifically around the concept of how to leverage everything from documents to processes, as data can fuel analytics, AI, and decision making — even when faced with the realities of data quality. Show notes:Learn about Serco's Next-Gen Solutions in North America.

What's the difference between being "data-enabled" and truly "data-driven"? We speak with Tim McGee and Dan Smith about a fundamental shift in business management: recognizing that many of the challenges the company faces are, at their core, data problems.Show notes:Learn more about Serco's Next-Gen Solutions in North America

In this episode, Guido Vingione and Richie Gonzalez from Serco's Global Space Team discuss the evolving space sector and its increasing relevance to our daily lives. They explore Serco's role in supporting space missions, utilizing satellite data for Earth observation, and driving innovation through digital technologies. The conversation also highlights the importance of international collaboration and space governance to address global challenges and shape a better future.Show Notes:Subscribe to the Serco in Space newsletter on LinkedInFollow Serco on LinkedInLearn more about Serco's Global Space team, our capabilities, expertise and solutions

Join us as we explore Serco's growing role in the space industry with Richy Gonzalez, Director of Space Strategy.  We'll discuss Serco's diverse Space capabilities, from ground systems and satellite operations to data analysis and mission support.Show notes:Learn more about Serco in Space

How do you support the government’s goal of efficiency while delivering an impact on the overall mission performance? Ask Serco. In our first episode for 2025, we delve into the critical topic of Department of Government Efficiency (DOGE) preparedness with Al Moseley, a leading expert in human capital and asset management at Serco in North America.Show Notes:Read more about our work in facilities and asset managementLearn more on our case management and workforce development services, we have set the standard for large-scale, high-volume programs that deliver better government services to citizens.

Artificial intelligence is rapidly transforming industries and societies, but this transformation includes immense responsibility. Melinda Lewis, Associate General Counsel and Data Protection Officer at Serco, guides us through the key challenges and opportunities in AI Governance.Show Links:Learn more about Serco's next-generation solutions to meet urgent national security priorities.

EmployNext, powered by Serco, is a partner of the Government of Ontario and combines cutting-edge job search tools with effective community resources and partners to provide employment services for both jobseekers and employers. Members from Serco Canada's Employment Services team join us as we discuss how technology and innovation provide a straightforward solution in finding meaningful employment.Our guests this month are: Jodi O’Gorman, Kwame Brown, Hesham Elmaamly and Katy Mitchell from Serco Canada’s Employment Services team.Show Notes:Visit the EmployNext websiteLearn more about Serco Canada's Employment Services program

On this episode, we're diving headfirst into the future of training – where virtual and real worlds collide. This journey takes us into the metaverse through mixed reality (MR) experience that demonstrates how this technology is no longer science fiction. Our guests this week are members from Serco Canada's Services and Serco North America's Innovation teams, who together have deployed a groundbreaking MR solution that will transform how businesses train their employees -- especially those on remote front lines.Guests: Jessica Riley, Gerry Thibeau and Greg Wheeler.Show Notes:Learn more about Serco's work in training and mission supportRead how Serco helps defense clients sustain strategic advantage by leveraging next-generation expertise in AI, autonomy, cyber, hypersonics and spaceOver the last 25 years, Serco has been on the base supporting the Royal Canadian Air Force delivering all non-military base operations support at 5 Wing Goose Bay

Dave Ritchey, Taleesha Hillman, and Jerry Alvarado are part of Serco's Air Navigation Services team in North America. They join us to discuss the FAA's shift towards automation and digital environments to address emerging aviation challenges, trends, and needs.Show Links:Serco is the largest non-government provider of air navigation services in the world, delivering air traffic control for small regional airports as well as the largest commercial air hub on the globe. Read more on Serco's impact in Air Navigation and the National Airspace System.Serco has partnered with Advanced ATC (AATC) to provide recruiting and training to prospective air traffic controller candidates through a newly established mentoring program. Learn more about this one-of-a-kind partnership.Stay up-to-date with Serco's news announcements and updates!

CMS plays a role in insurance marketplaces by helping to implement the Affordable Care Act's laws related to private health insurance. Since 2013, Serco has developed a great working partnership with CMS to provide vital services to consumers applying for health insurance eligibility. Francis Moody leads Serco's Public Sector Solutions team and joins us to share how the Serco Eligibility Support team continues to enhance the automated processing platform for Americans seeking health coverage.Show Notes:Follow the Serco Tech and Innovation Podcast on Spotify and subscribe on Apple PodcastsLearn more about Serco's Citizen Services capabilities

Since 2018, Serco has supported FEMA’s Public Assistance Program with a wide range of advisory and technical assistance services for declared major disasters and emergencies to helping communities get back on their feet. Paul Ricciuti, Sr. Manager of Business Operations for Serco in North America, joins us to share how Serco has supported FEMA in helping communities get back on their feet.Show Links:Learn more about Serco's role in FEMA’s Public Assistance program, which provides on-site support so communities can quickly respond to and recover from major disasters or emergencies.As service delivery specialists, we work to make government services more efficient, responsive, and customer friendly. Read more on Serco's Citizen Services capabilities.Are you interested in joining our team of disaster recovery specialists? Find your place in our world!

Earlier this year, the White House Executive Order (14028 on Improving the Nation’s Cybersecurity) detailed the governments plan on the security of open-source software used in government applications. Ryan Moore, Chief Information Security Officer at Serco in North America, is our guest this month as we address the pros and cons of open source for an organization’s needs.Show Links:Visit Serco in North America onlineLearn more about Ryan Moore, CISO at Serco in North America

Human soldiers will increasingly share the battlespace with a range of robotic, autonomous, and AI-enabled agents. Machine intelligence has the potential to be a decisive factor in future conflicts that the U.S. may face. Our AI Machine Learning Team, Travis Murphy, Brian Burns, and Rob Rua; led by Mike Colony, discuss if AI is combat-ready. Or, more precisely, is our military prepared to incorporate digital intelligence into combat effectively?Show Links:Serco is helping our clients develop next-generation solutions that will be essential to match and overwhelm the capabilities of any adversary. Learn more about our work in AI & Machine-Learning.Serco’s Tech-Trakr Machine Learning Analytics Platform leverages more than a decade of machine learning research to enable the rapid, accurate analysis of massive, disparate data sources. Read our case study.Serco has collaborated with the Department of Defense to employ natural language processing and machine learning techniques to search for, dissect, and extract source information from public and non-public sources and assemble it into actionable data that can be exploited. Read the case study.

What does it take to truly innovate? To push the boundaries of what's possible and ignite a spark that changes the world? On this episode, we dive headfirst into the vortex of creativity with Tom Watson, CEO of Serco in North America. Join us as we explore the secrets of impactful innovation and the inspiring stories of solutions that make a difference!Don't forget to follow the Serco Tech and Innovation Podcast on Spotify for more episodes that explore the future of technology.

Get ready to dive into the future of technology with Serco in North America, Chief Technology Officer, Don Styer! In this episode, we crack the code on what organizations need to consider when scaling their technology for the long haul. Don't miss his expert insights on:Navigating the ever-evolving tech landscape: Embrace the wave of innovation and avoid getting caught in the riptide.Building a resilient infrastructure: Craft a foundation that can handle the constant growth and change.Data, data, data: Unlocking the power of information to fuel your future success.The human factor: Don't forget the people! Leading the cultural shift towards tech adoption.Plus, a sneak peek into 2024! We'll give you a taste of the exciting topics we'll be exploring in the months ahead, from AI and automation to cybersecurity and sustainability.Don't forget to follow the Serco Tech and Innovation Podcast on Spotify for more episodes that explore the future of technology!