Beyond the Title: Conversations with ServiceNow's Elite

In this episode, Nitya Mudaliar, a highly accomplished ServiceNow architect and implementation specialist shares her wealth of experience and valuable insights. With over 15 years in the industry, including 12 years in the service management ecosystem, Nitya has designed intricate solutions, optimised processes, and collaborated with brilliant minds across various sectors. Her passion for revolutionising how organisations manage their services, streamline workflows, and enhance user experiences shone through as she discussed her career journey and offered advice for aspiring ServiceNow professionals."Don't suffer in silence. Raise your hand, you know, give it a couple of hours, but don't suffer for days." - Nitya MudaliarEpisode Highlights:The importance of curiosity in driving growth and success, and the value of asking questions to better understand business processes and customer needsDeveloping resilience by asking for help when faced with challenges and not suffering in silenceThe significance of mentors in shaping one's career path and the benefits of learning from their experiencesEssential skills for standing out in the ServiceNow ecosystem, including understanding the code, debugging, and grasping business processesThe importance of ServiceNow certifications, such as CSA and CAD, and continuous learning through the community and online resourcesTune in to hear Nitya's inspiring story, practical advice, and insights that will help you navigate your journey in the ever-evolving world of ServiceNow. Don't miss out on this opportunity to learn from one of the best in the business – listen to the episode now!Find Out More To get more insights and updates, follow us on Linking Humans Connect with Farrah Wells LinkedInWebsite

Get ready to be blown away by the incredible stories of two ServiceNow stars, Ashutosh Munot and Dhruv Gupta! In this episode, we chat with these brilliant minds who have not only aced their careers but also become DevMVPs and leaders in the ServiceNow community.From humble beginnings to global success, Ashutosh and Dhruv share their journeys navigating the ServiceNow ecosystem. They spill the beans on what it really takes to make a splash, even as a newbie. Spoiler alert: it's not just about technical skills!Tune in for top tips on creating cracking content, sharing knowledge effectively, and building a rep in the community. Plus, get inspired by how these two juggle smashing their day jobs with passion projects and family life."If you are new to ServiceNow, first, always focus on building your foundation stuff. So go to Now Learning, get your admin thing cleared, and then choose what you want to do. ServiceNow has everything for everyone." — Dhruv Gupta In this episode, you will:Discover the incredible journeys of Ashutosh and Dhruv from ServiceNow newbies to DevMVPs and community leadersGain insights into what it takes to make an impact in the ServiceNow ecosystem, even as a beginnerLearn tips for effective content creation, knowledge sharing, and building influence in the communityHear wisdom on achieving ServiceNow career success while balancing work, passion projects, and familyBe inspired by Ashutosh and Dhruv's dedication to giving back to the community that supported themResources Mentioned:Laten We Praten with Ashutosh & Dhruv Ashutosh Munot YouTube Find Out More To get more insights and updates, follow us on Linking Humans Connect with Farrah Wells LinkedInWebsite

In this episode, we're thrilled to host Chris Chambers, a remarkable figure in the world of ServiceNow. With 23 years of IT experience, including 15 years working with the ServiceNow platform, Chris takes us through his fascinating career journey. From his start as an aircraft engineer in the Royal Navy to becoming a ServiceNow Certified Master Architect, Chris's story is one of determination and a constant pursuit of knowledge.As Chris shares his experience, you'll gain valuable tips on mastering ServiceNow, the importance of mentorship, and the power of perseverance when facing challenges. He provides practical advice on navigating the ever-changing ServiceNow landscape, gaining essential skills, and achieving success in this dynamic field. Chris also discusses the rewards and challenges of being a ServiceNow instructor and the importance of contributing to the community.No matter where you are in your ServiceNow journey, this episode offers valuable wisdom and inspiration to help you succeed. Chris's experiences and advice will resonate with both newcomers looking to break into the field and seasoned professionals seeking to take their careers to the next level. Let’s dive in!"Certifications are important. They will get you in the door, if that makes sense. So they'll get you that interview." — Chris ChambersIn this episode, you will:Discover how Chris Chambers transitioned from aircraft engineering to becoming a ServiceNow Certified Master ArchitectGain valuable insights on the importance of mentorship and fostering a continuous learning mindsetLearn essential skills and certifications needed to excel in the rapidly evolving ServiceNow industryUncover strategies for effective self-care and stress management in demanding tech rolesExplore the rewards and challenges of being a ServiceNow instructor and giving back to the communityUnderstand the significance of effective communication and setting boundaries in a global work environmentGet inspired by Chris Chambers' journey of perseverance, honesty, and dedication in the face of challengesFind Out More To get more insights and updates, follow us on Linking Humans: Connect with Farrah Wells LinkedInWebsite

In this episode, we sit down with Paul Hinxman, a seasoned ServiceNow project manager with a fascinating story. From humble beginnings organising office moves, Paul has navigated the complex world of IT to become a sought-after expert in ServiceNow implementations. With 20 years of experience under his belt, he shares his hard-won wisdom on tackling the challenges that come with managing large-scale projects.But this is no ordinary career retrospective. Paul opens up about the personal toll of high-pressure projects and the strategies he's developed to build resilience and avoid burnout. He also shares his insights on the key skills and certifications needed to succeed in the fast-paced world of ServiceNow, and the importance of continuous learning and humility in staying ahead of the curve.For ServiceNow professionals at all levels, this conversation offers a wealth of practical advice and relatable stories from real-world experience. So whether you're looking to break into ServiceNow project management, navigate complex stakeholder relationships, or simply stay sane in a demanding role, this episode is worth a listen. Tune in now!"If everyone's not on board, you're not going to get the momentum you need to keep the project going." — Paul Hinxman In this episode, you will:Discover how Paul Hinxman transitioned from organising office moves to leading complex ServiceNow implementationsLearn effective strategies for managing difficult stakeholders and driving project successGain insights into building resilience and avoiding burnout in high-pressure project environmentsExplore the key certifications and experience needed to excel as a ServiceNow project managerUnderstand the importance of continuous learning and staying humble in a rapidly evolving fieldFind Out More To get more insights and updates, follow us on Linking HumansConnect with Farrah Wells LinkedInWebsite

Are you ready to embark on a journey of empowerment, change, and purpose within the world of ServiceNow? In this episode, we sit down with Christian Ter, an Engagement Lead at ServiceNow, who shares his compelling story of personal growth and transformation. With a unique insider's perspective, Christian unveils ServiceNow's approach to talent acquisition, the transformative potential of their RiseUp program, and the company's bold vision to upskill a million people.As we explore the ServiceNow ecosystem together, you'll gain practical tips for navigating career changes, discover the importance of mindset in thriving within a fast-paced environment, and hear authentic, unfiltered conversations about the realities of working at a leading tech company. Whether you're considering a career in ServiceNow or simply curious about the future of upskilling and talent development, this episode is packed with actionable advice and thought-provoking discussions that you won't want to miss. Trust us; you'll be glad you joined us on this exciting adventure!“Just do things that are good for you, where you get energy from. And it doesn't matter what it is. Sometimes it could be a good sleep or a breath or a walk outside of the office or the home.” — Christian TerIn this episode, you will:Discover how Christian Ter's ServiceNow journey is defined by empowerment, change, and purposeGain insights into thriving in a fast-paced environment like ServiceNowLearn the importance of mindset in succeeding within the ServiceNow ecosystemUncover ServiceNow's unique approach to talent acquisition: hiring for attitudeGet practical tips for navigating a career change from a ServiceNow insiderExplore the transformative potential of ServiceNow's RiseUp program for upskilling talentGo behind the scenes of early-career talent outreach at a leading tech companyUnderstand ServiceNow's bold vision to upskill 1 million people and its industry implicationsFind out if ServiceNow's RiseUp program is the launchpad for your tech career transformationResource Mentioned:feelingTERrific Podcast with Christian TerFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

In this episode, we sit down with Kevin Frost, a co-founder of Fusion3 Consulting and a genuine ServiceNow enthusiast. Kevin shares his fascinating journey from professional sailing to becoming a leader in ServiceNow. With Fusion3 Consulting achieving an impressive 30% annual growth rate and maintaining a 95% employee retention rate, Kevin reveals the secrets behind his company's success.Throughout the conversation, Kevin discusses the importance of mentorship, authenticity, and work-life balance in the demanding tech industry. He offers practical advice on finding your passion within the ServiceNow platform and accelerating your career growth, drawing from his own experiences and the success stories of his team members.Kevin also sheds light on the future of ServiceNow and shares his thoughts on how professionals can stay relevant in an ever-evolving industry. Whether you're an experienced ServiceNow professional or just starting your journey, this episode is full of valuable insights and real-world examples that will help you navigate the challenges and opportunities of the ServiceNow ecosystem.Join us as we explore Kevin Frost's remarkable story and uncover the strategies that have propelled him and his team to the forefront of the ServiceNow industry."Before you go out and source another platform, come ask me if ServiceNow can do it. Odds are they either have an application that can do it or it can do it." — Kevin FrostIn this episode, you will:Uncover the 3 critical factors that contribute to the success rate of ServiceNow implementations led by Fusion3 ConsultingLearn how Kevin Frost's mentorship approach has helped 80% of his team members achieve promotions within 2 yearsExplore the 4 essential daily habits that have enabled Kevin Frost to maintain a 95% client satisfaction rate while avoiding burnoutGain insights into the ServiceNow platform's 20% year-over-year growth and its impact on the future of IT service managementFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

Get ready to be inspired by the incredible entrepreneurial journey of Dariusz Szybowski, a ServiceNow Certified Master Architect with over 30 years of experience in the IT industry. In this captivating episode, Dariusz takes us behind the scenes, sharing the story of how he and his co-founders stumbled upon ServiceNow in its early days and took a leap of faith to establish Aspediens, a pioneering ServiceNow consulting firm.From secure day jobs to the thrills and risks of entrepreneurship, Dariusz provides a candid look at the mindset shift required to transition into the startup world. His tale is a testament to the power of seizing opportunities, even when the path ahead seems uncertain. Dariusz offers invaluable insights into building a successful consulting business, navigating the ServiceNow ecosystem, and identifying untapped market gaps ripe for exploration.But that's not all – Dariusz also pulls back the curtain on the prestigious Certified Master Architect (CMA) program, providing an insider's perspective on the rigorous certification process and the invaluable skills it imparts. From mastering presentation techniques to captivating audiences like James Bond, Dariusz shares practical tips that every aspiring consultant and speaker can benefit from.So whether you're an entrepreneur at heart, a ServiceNow professional seeking to elevate your career, or simply someone who appreciates a success story, this episode is a must-listen. Dariusz's journey is a testament to the power of perseverance, adaptability, and continuous learning – qualities that have propelled him to the heights of his field. “ServiceNow is trying to place the whole solution as a backbone of IT of the big corporation.” — Dariusz SzybowskiIn this episode, you will:Discover how a single tech find sparked a multi-million dollar consulting ventureUnlock 7 game-changing strategies for thriving as an independent tech consultantLearn the step-by-step plan to evolve from a techie to a highly-paid ServiceNow specialistUncover the tips for overcoming fears and turning your startup dream into a flourishing realityGain unique insights to ace the elite Certified Master Architect program on your first attemptFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

In this episode, Farrah engages in a conversation with Felix Acosta, an industry expert with a wealth of experience in the intricate realm of ServiceNow. From exploring his latest book to delving into the nuances of ServiceNow certifications, Felix shares indispensable insights that promise to guide both novices and seasoned professionals through the ever-evolving landscape of ServiceNow.Unpacking Felix's Book: Managing the ServiceNow Platform: A comprehensive guide to ServiceNow administrationEver felt overwhelmed by the vastness of ServiceNow's capabilities? Felix introduces his latest creation – a book that serves as a roadmap even for beginners. Join the conversation as he unravels the motivation behind this comprehensive guide and discusses the importance of laying a solid foundation before delving into the myriad offerings of ServiceNow.Farrah digs into the origins of the book, uncovering Felix's passion for coaching new administrators and developers. Discover how his first-hand experiences in ServiceNow implementation work laid the groundwork for a resource that simplifies complex ideas, making them accessible to everyone.Navigating ServiceNow Certifications and Building a Robust CareerFelix shares golden advice on certifications, starting with the Certified System Administrator (CSA) certification. Tune in to learn the significance of mainline certifications and gain insights into the roadmap that can elevate your expertise in the ServiceNow ecosystem. Balancing Act: Career and Continuous LearningAs the conversation takes a reflective turn, Felix shares the secret to maintaining an inquisitive mindset – finding the right balance. Uncover the two mindsets professionals adopt, and discover why aligning your career with personal interests is the key to sustained success in ServiceNow.Certified Master Architect (CMA) Program UnveiledCurious about the Certified Master Architect (CMA) program? Felix, a CMA himself, unveils the mysteries surrounding this exclusive program. Dive into the intricacies of the program, its competitive nature, and the unique skills it imparts to participants deeply immersed in the ServiceNow ecosystem."Learning is winning. If an organization, a company is offering you to kind of do some certifications or any form of training or even mentorship, someone's giving you some advice, take it because it goes with you." — Felix AcostaFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

Join us this week as we delve into remote leadership with our guest, Glen McCarty. In this episode, Farrah and Glen break down the nuances of virtual work, exploring how genuine connections form in a digital world. Experience a straightforward exploration of digital watercooler conversations that shed light on the often mysterious reality of remote professional relationships.Crossing Borders: Navigating Diverse Work CulturesGlen McCarty, a maestro in managing teams across borders, shares his playbook for success. Learn the secrets behind steering through the complexities of diverse work cultures and sustaining peak team performance. Uncover the delicate dance of motivating talents from different backgrounds, as Glen reveals his leadership strategies that keep teams not just surviving but thriving.Decoding Management Styles: A Personalized ApproachThis episode takes a deep dive into the world of individualized management styles. Glen unravels the mysteries of motivating a diverse team, offering a sneak peek into his leadership approach. This segment provides valuable insights into the art of maintaining a motivated and high-performing team, even in the face of varied professional backgrounds.Detective Work in Productivity: Unmasking Performance SlumpsLet’s decode the detective work behind addressing productivity dips. Glen shares sage advice on deciphering the clues behind performance slumps, providing revelations that can breathe life back into stagnant career trajectories. Be prepared for an insightful discussion that may reshape your perspective on tackling professional challenges.Self-Care Secrets from a Remote LeaderGlen shares his personal recipe for self-care, providing insights into dodging the burnout bullet while maintaining a competitive edge in the world of ServiceNow professionals. This segment offers a buffet of career wisdom, seasoned with Glen's reflections on his own journey, with a dash of humor and some invaluable advice for the younger selves among us."Taking opportunities to grab mentorship even when it’s not intended I think is really, really important. And anytime we can learn from another individual that we work with, we’re going to make ourselves stronger." — Glen McCartyFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

Rob Jenkins is a seasoned professional with extensive experience in the ever-evolving landscape of work dynamics. With a wealth of leadership experience, Rob offers insights into the challenges and transformations arising from the shift to hybrid and remote work models. His reflections touch on social dynamics, efficiency concerns, and the pivotal role of leadership in navigating the evolving workplace landscape. Join the discussion as Rob shares his nuanced perspective on the delicate balance between work and life in today's dynamic work environment.Navigating Social DynamicsRob reflects on the challenges posed by the intertwining of work and social life in a traditional office setting. He highlights the potential changes in socialization patterns with the adoption of hybrid models and the significance of periodic in-person interactions for team bonding.Reassessing Remote Work EfficiencyThe discussion unfolds into an exploration of the unexpected consequences of remote work. Rob questions assumptions that the absence of commutes inherently leads to increased productivity. He cautions against overloading workweeks and draws parallels to the tendency to fill available time.Balancing Act in Remote EnvironmentsRob acknowledges the difficulty of maintaining a clear distinction between work and home life in remote setups. He emphasizes the need for novel approaches to ensure a healthy work-life balance when the physical commute, traditionally marking the end of the workday, is absent.Career Dynamics in Remote SettingsFarrah raises concerns about potential career impacts for those opting for full-time remote work. Rob acknowledges the shifts in career acceleration dynamics and technological advancements but stresses the importance of making mindful choices to balance career growth with the nurturing of relationships and experiences.Leadership in Remote RealmsRob underscores the need for leaders to invest heavily in communication, set clear expectations, and utilize diverse channels to maintain relationships. He places particular importance on informal interactions for understanding team members' well-being.Stress Management and Holistic Well-beingThe dialogue concludes with insights into stress management and burnout prevention. Rob advocates for real-world activities, like going to the gym, as effective strategies for maintaining mental well-being. He emphasizes the importance of finding activities outside of work for a comprehensive approach to work-life balance."I always think sometimes going to the office is a bit like going to the gym. You don't necessarily always want to do it, but you rarely regret it." - Rob JenkinsFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

Let's embark on a thrilling voyage through the ever-evolving realm of IT, with a twist of adventure and a sprinkle of wisdom. Simon Wright, your captain through this journey, isn't your typical IT enthusiast – he's a trailblazer who's weathered the digital storms, and he's got some tales to tell. Tune in as we explore how ServiceNow, the digital powerhouse, transformed his path in the IT galaxy.Setting Sail on the Digital SeaCast your mind back to the late '90s. It was a time when the internet was still in its awkward teenage years, IT was a frontier ripe for exploration. This is where Simon's story commences – a wide-eyed IT rookie venturing into the wilderness of possibilities and perplexing enigmas. Let's walk in his shoes through the basic baby steps that eventually led to his magnificent IT journey.The ServiceNow RevelationServiceNow is no ordinary tool; it's a spark that ignites organizational metamorphosis. It's the secret sauce that makes your grandma's cookies world-famous – it's that good! As we venture deeper, you'll realize it's not just about fixing IT issues; it's about rewriting a business's DNA. Simon's narrative unveils this transformation, making you see ServiceNow as not just another tech tool, but as a digital chameleon.Leadership Wisdom in the Wild West of TechIn the tech frontier, it's not all about cables and coding; leadership plays a pivotal role. Simon's story isn't just about IT; it's about leadership lessons woven into every fiber of his journey. Simon's adventures are peppered with instances that shine a light on leadership in the IT landscape. He's not just solving tech issues; he's steering teams, bridging the tech-business gap, and managing the intricate dynamics of IT projects. It's leadership in action.The Tech Transformation RollercoasterTechnology has undergone tectonic shifts, thanks to cloud computing, automation, AI, and more. ServiceNow isn’t just a spectator; it's an active driver of change. Simon's stories unravel these changes in vivid colors, making you see how technology not only adapts but propels change within organizations.Triumphs and Trials in the IT ArenaSimon has been through it all – guiding organizations through tech tempests, navigating labyrinthine IT projects, and facing the ever-evolving cybersecurity world. These aren't stories of defeat; they're tales of unwavering determination. They're those narratives where you root for the underdog. His adventures offer profound insights into how to beat the odds in the world of IT.Peering into the Future Tech Crystal BallWhat's the future of IT, and where does ServiceNow fit into this grand tapestry? It's a question that prods you to reflect on the IT trajectory and the power of technology in shaping the future. The IT landscape is like an ever-moving canvas, waiting for the next stroke. Simon's unique viewpoint, painted by years of experience, offers you a peek into the IT future.Simon Wright’s journey isn't just a story; it's a quest. It's a tale of adaptability, of visionary leadership, and of the profound impact of technology. His story is a call to action, nudging everyone who wants to make their mark in the IT universe. It's a reminder that the digital realm is not just wires and data; it's a world of transformation, leadership, and endless prospects.“There’s always somebody with a bit more knowledge that can help you get to where you need to get to.” - Simon WrightFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedIna...

Scott Hemmings, an esteemed leader in the IT industry, shares invaluable insights for individuals traversing the dynamic realm of IT and ServiceNow.Teamwork TriumphsScott's emphasis on the paramount role of teamwork as a cornerstone of his leadership journey sets the stage for an exploration of career dynamics in the information technology landscape. Through a lens of collective achievement, Scott shares how fostering a team-centric mindset propelled his success, revealing an ethos crucial for thriving in the IT realm.Foundations at the Service DeskScott advocates for embracing entry-level roles, particularly in the service desk domain, underscoring its significance in building foundational knowledge for a prosperous IT career. Drawing from his personal experience, he highlights the formative role of service desk positions in honing problem-solving skills, instilling a customer-focused mindset, and nurturing a robust understanding of IT fundamentals. Certification StrategiesNavigating the labyrinth of IT certifications can be daunting, and Scott offers a compass to guide professionals through this intricate terrain. He stresses the relevance of certifications and provides practical advice on selecting paths aligned with career aspirations. Commending ServiceNow's Now Learning Platform for its dynamic and evolving content, Scott unveils the strategic importance of continuous learning and adaptation. Networking DynamicsIn the expansive universe of IT, networking isn't just about cables and servers; it's about forging connections with professionals and staying attuned to industry trends. Scott underscores the transformative power of networking and recommends platforms like LinkedIn for enhancing professional visibility. By dissecting the dynamics of effective networking, he unveils the strategic importance of building and nurturing professional relationships. Overcoming ChallengesEmbarking on an IT odyssey isn't devoid of challenges, and Scott candidly addresses the hurdles faced by newcomers. He advocates for building a robust network within the ServiceNow community, emphasizing the virtues of humility and continuous learning. By delving into his own experiences, Scott offers a relatable narrative that resonates with professionals navigating obstacles in their IT journey. ServiceNow Community DynamicsThe ServiceNow community stands as a vast landscape of shared experiences and collective knowledge. Scott provides a deep dive into its dynamics, addressing its size, potential barriers, and the transformative power of active participation. Dispelling apprehensions about sharing experiences or asking questions, he paints a vivid picture of the collaborative spirit within the ServiceNow community. "If my team makes a mistake and trusts that they’re not going to get beaten up about it, we’ll move so much quicker." - Scott HemmingsFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

In this engaging episode, we sit down with IT veteran Robert Wilson, a seasoned professional in the world of ServiceNow and IT. Robert shares his invaluable insights and experiences, making it a must-listen for both IT enthusiasts and seasoned experts alike.Robert's Path to IT SuccessRobert takes us on a journey through his own career and shares his perspective on IT career development. He underscores the significance of passion and self-awareness in choosing the right IT path. Whether your inclination leans toward technical roles or project management, Robert emphasizes the importance of staying true to your passion. This fundamental principle serves as a guiding light in the ever-evolving landscape of IT.The Crucial Role of Technical ProficiencyTechnical excellence is at the core of IT, and Robert discusses its importance. He emphasizes the need for a strong foundation in programming and logical thinking for those seeking success in technical roles. He encourages continuous learning and training to stay ahead of industry developments, underscoring the dynamic nature of the IT field.Resilience and Bouncing BackRobert shares his personal experiences and insights into navigating setbacks in an IT career. He discusses the critical role of resilience and the determination to rebound, even when the path to success seems uncertain. His stories and advice offer valuable encouragement for IT professionals facing challenges and obstacles in their own careers.Balancing Work and Life in ITThe conversation extends to the topic of work-life balance, an area of growing importance in the IT world. Robert highlights his own approach, centered around a disciplined routine and prioritizing exercise. His commitment to maintaining a morning exercise regimen speaks to the importance of balancing professional demands with personal well-being.The Humble Approach to Success Despite his substantial achievements in IT, Robert remains remarkably humble and grounded. He attributes this to his multicultural background and diverse cultural influences. Robert shares eye-opening anecdotes about the varied perceptions of success across the globe. His advice on maintaining humility and a down-to-earth attitude, even in the face of success, is a gem for those striving to excel in their IT careers.This episode provides an enriching and motivational experience for those in the IT industry, particularly those interested in ServiceNow. Through candid conversations and personal anecdotes, Robert Wilson and Farrah offer real-world guidance and inspiration. Whether you're on the verge of launching your career, seeking advancement, or simply in need of motivation to stay the course, this episode is a valuable resource. Robert's blend of experience and wisdom in the IT field makes this discussion not just informative but genuinely captivating."If you're doing things that make you happy, you're typically going to be successful." - Robert WilsonFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

In this episode of the Beyond the Title podcast, Leah Smith provides valuable insights into her career journey and highlights the pivotal role of values. The Significance of CuriosityLeah's perspective revolves around the power of curiosity. She believes that maintaining a curious mindset is essential for both personal and professional growth. She emphasizes that curiosity is a fundamental trait that fuels learning and development. It's a quality that keeps individuals exploring, learning, and growing in their lives and careers. Overcoming Imposter Syndrome and Psychological SafetyLeah candidly shares her experiences with imposter syndrome, a challenge many leaders face. She recounts a defining moment early in her career. Realising that others genuinely want her to succeed. This insight transformed her ability to assertively present her ideas and challenge the status quo while maintaining a high level of respect. Mentors and Role ModelsThe conversation shifts to the role of mentors and role models in career development. Leah's experiences highlight the value of being open to learning from a wide range of sources, extending beyond the workplace. In the digital age, with a wealth of resources like social media and podcasts, access to mentorship and guidance has never been more accessible. It's about seeking inspiration and knowledge from thought leaders and experts in various fields.Choosing the Right Career PathFor young professionals embarking on their career journey, Leah offers crucial advice: align your chosen career with your core values. Whether it's a thirst for continuous learning or financial aspirations, understanding your values is the key to making informed career decisions. The Value of ServiceNow CertificationsThe conversation delves into the importance of ServiceNow certifications in an ever-evolving platform. Leah recommends starting with the Certified System Administrator (CSA) certification for beginners. These certifications are akin to badges of honor in the industry. The more certifications you accumulate, the more appealing you become to potential employers. With ServiceNow introducing new partner programs, certifications have never been more crucial, as they significantly enhance your employability.Staying Up-to-Date and the Role of Thought LeadersEmbracing the ever-shifting landscape of ServiceNow is key, and Leah offers invaluable advice for the rising generation. She unveils a gateway to enlightenment, urging newcomers to explore the wealth of knowledge on ServiceNow's YouTube channel. Here, a trove of insights and information awaits, reshaping your understanding of this revolutionary platform.Balancing Ambition and HumilityThe conversation ends with a discussion on the delicate balance between ambition and humility. Leah believes that maintaining a routine, engaging in regular exercise, and upholding discipline are vital aspects of her life. She shares her personal journey of growth, attributing it to unwavering belief and consistent effort. Her story serves as a testament to the importance of maintaining a strong foundation and constantly striving for success.“No job is too small.” - Leah SmithFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

In this episode, we welcome Chuck Tomasi who is a well-known figure in the ServiceNow community, recognised for his expertise and contributions to the field. He is particularly noted for his role in education and community engagement around ServiceNow. Chuck Tomasi is associated with creating informative content, including podcasts, videos, and blog posts, which help users and developers better understand and utilise ServiceNow's capabilities. His work is characterized by a deep understanding of ServiceNow's technical aspects and a passion for sharing knowledge, which makes him a respected and influential member of the ServiceNow community.Navigating the Tech Seas: Chuck's Compass of KnowledgeChuck's passion for knowledge-sharing and community engagement is second to none.. Chuck unveils his content creation journey, detailing the evolution from notes and documentation to impactful blog posts, videos, and podcasts. He underscores the power of social media for self-promotion without veering into self-aggrandizement.Chuck delves into the theme of resilience, sharing valuable lessons from his own career. Routine, self-assessment, and a positive mindset are key components, and Chuck shares personal anecdotes illustrating the importance of adaptability in the ever-changing tech landscape.Mentorship Sails: Guiding Lights in Chuck's Career OdysseyMentorship takes center stage as Chuck acknowledges the transformative impact of mentors in his journey. He encourages aspiring professionals to seek mentorship and narrates personal stories of influential mentorship relationships. Chuck also unveils ServiceNow's mentorship program, providing insights into its benefits and plans for expansion.Transitioning seamlessly, Chuck shares insights into essential skills for those entering the ServiceNow ecosystem. Communication skills and a nuanced understanding of the audience are paramount. He advocates for industry certifications, suggesting a good starting point with the Certified System Administrator (CSA).Navigating ServiceNow's Ever-changing Seas: Chuck's Practical WisdomStaying current in the rapidly evolving ServiceNow landscape becomes a central theme. Chuck offers practical advice, highlighting resources such as Now Learning, the SNDev Slack channel, and community meetups. He introduces TechNow as a platform for learning about ServiceNow's latest features and updates, creating a roadmap for professionals to stay ahead.The conversation culminates in reflections on Chuck's grounded and humble demeanor. He attributes this to self-belief, learning from mistakes, and cherishing family and friendships. Chuck imparts advice to his younger self, encouraging risk-taking, prioritizing family connections, and facing challenges with confidence.Learn, share, and change lives - Chuck TomasiFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

In this extensive and insightful conversation with James Hammond, a seasoned professional in the ServiceNow ecosystem, we dive into various aspects of his career journey, shedding light on resilience, success strategies, ServiceNow certifications, staying up-to-date with industry advancements, and the significance of community engagement. Through this discussion, James provides valuable insights, advice, and personal anecdotes that can guide aspiring and established professionals on their paths to success in the fast-evolving world of ServiceNow.Building Resilience: The Power of Routine and StoicismThe conversation with James revolves around building resilience, a quality essential for navigating the ups and downs of a challenging industry like ServiceNow. James emphasizes the importance of daily routines and how they can play a crucial role in ensuring consistency in performance. For him, the core of resilience is grounded in the ability to control what is within one's grasp.The Significance of ServiceNow CertificationsJames places a strong emphasis on ServiceNow certifications and their value in the industry. While there are business requirements that necessitate certified professionals on projects, he views certifications as more than just checkboxes. They validate experience and knowledge while serving as badges of honor. James recommends several key certifications, depending on one's role within the ServiceNow ecosystem. Staying Current in a Rapidly Evolving PlatformServiceNow is a platform that undergoes rapid changes and updates. In order to remain relevant and in demand, professionals need to stay updated with the latest advancements. James offers valuable advice on how to accomplish this. Community Engagement: The Power of ConnectionBuilding connections and being part of a community is an essential aspect of professional development. James introduces professionals to several valuable online platforms for networking and knowledge sharing. The ServiceNow Community serves as a comprehensive resource, with forums and discussions providing solutions to a wide range of challenges and queries. Maintaining Humility and ResilienceThroughout the discussions, one notable characteristic that stands out is James’ humility and grounded nature. He attributes his success to a series of events, recognizing that nothing happens off the back of one single occurrence. Consistent effort and unwavering dedication play a pivotal role in attracting opportunities. James makes it clear that perseverance gets noticed. His message to his 21-year-old self would be one of encouragement and reassurance. The conversation with James Hammond provides an array of valuable insights and advice for professionals navigating their careers within the ServiceNow ecosystem. From building resilience through daily routines and Stoicism to conquering imposter syndrome with a personal mantra, he offers practical strategies for success."Wherever you are working right now, building those social connections internally will help you move forward." - James HammondFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

In a rapidly changing world, our work lives have undergone a seismic shift. Remote work has become the norm, and the office landscape is evolving like never before. What does the future hold for professionals, especially those embarking on their careers in the digital age? Join us as we dive deep into these critical questions with Justin Loftas, an industry expert with a wealth of experience in the ServiceNow ecosystem.The Empowerment of Time and StructureThe episode begins with a fascinating discussion on how remote work is changing the way we think about time and structure in our daily lives. Justin's insights are not just confined to theory; they are rooted in real-world experience. He brings to the table his knowledge and wisdom sharing his perspective on how to balance structured work routines and flexible, remote environments.Path to GrowthJustin shares with us how to build an effective leadership that fosters an environment where team members feel supported creating a culture of growth and accountability. Tune in to explore how everyone can learn from mistakes and convert them into be stepping stones, how leadership traits can make or break a team's spirit, and how a balanced approach to positivity can propel you towards your goals.Paving Your Path in the ServiceNow WorldFor newcomers to the ServiceNow universe, this episode is a goldmine of guidance. Justin Loftas delves into the realm of ServiceNow certifications, illuminating the paths that aspiring professionals can explore. Shedding light on the diverse avenue’s that are on offer and how mastering the platform's features, can help individuals thrive. Unlocking the Power of MentorshipSeizing the opportunity to become a mentor is invaluable. It's not just about absorbing the wisdom shared with you, but also about understanding the art of mentorship itself. Justin discussed how this equips you to be a future mentor to someone in need and how the experience is incredibly fulfilling, especially when you can empower someone to achieve today what they couldn't have done yesterday.A Journey to the Top: Lessons in Humility and PassionListeners are treated to a glimpse into Justin's remarkable journey to the pinnacle of his career. He shares how the core of his success has been a delicate balance of ambition and humility. The episode explores how, even in the early stages of his career, he maintained a grounded approach, always respecting the talents of his colleagues.Justin's passion for his work is palpable. He describes how his career choices have been guided by his interest and enjoyment of what he does. Justin's enthusiasm and commitment to the ServiceNow world is truly infectious."Enthusiasm to WANT to learn is absolutely critical." - Justin Loftas Find Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

Get ready for an electrifying journey into the world of technology, leadership, and personal development. In this captivating podcast episode, your host, Farrah Wells from Linking Humans, sits down with none other than the tech luminary, George Prior. With over three decades of groundbreaking experience, including his stint as the CIO of New Rocket, George is about to drop some knowledge bombs that will leave you inspired and ready to conquer the world.But here's the kicker – George doesn't just spout off the usual tech jargon. He's here to show you the magic that happens when you lead with the heart and embrace diversity, especially in today's global and remote work landscape.Secrets to Nurturing a Growth-Oriented MindsetThroughout this thrilling interview, George unveils the secrets to maintaining a mindset that can move mountains. He's all about being a perpetual student and wearing humility like a badge of honour. He'll have you rethinking your approach to leadership, urging you to support your team, find that elusive work-life balance, and turn your workplace into a negotiation haven where "yes" isn't the only option.How ServiceNow is a Game ChangerGeorge's enthusiasm for ServiceNow is infectious. He'll divulge why this platform is a game-changer, especially for tech enthusiasts like yourself, and especially for those looking to kickstart your journey with ServiceNow. With George as your guide, you'll learn to decode intricate business processes and harness the wealth of online resources available.Strength in Seeking SupportWhen the going gets tough and self-doubt creeps in, George has some nuggets of wisdom that'll have you back on track in no time. He champions the idea that seeking help isn't a weakness – it's a sign of true strength. And he'll show you how to build a support network that's stronger than the Avengers.Mastering Ambition with HumilityBalancing ambition and humility might sound like walking a tightrope, but George attributes his down-to-earth nature to his global adventures. He'll inspire you to count your blessings, be grateful for what you have, and reminding you that we all share the same dreams and challenges.Next-Gen Wisdom for ServiceNow SuccessGeorge imparts invaluable advice to the rising stars of the ServiceNow industry. Get ready to gain a deep understanding of the problems you're solving, align seamlessly with business objectives, and exercise patience in a world where technology evolves at warp speed.In summary, George Prior's insights are your roadmap to navigate the tech and leadership landscape. Whether you're a seasoned ServiceNow professional or a newcomer, this episode will revolutionize your approach to personal and professional growth. Don't miss this exciting podcast journey! “The moment you stop talking, it changes the dynamic because now you listen, and you observe.” - George PriorFind Out MoreTo get more insights and updates, follow us on Linking HumansConnect with Farrah WellsLinkedInWebsite

Welcome to 'Beyond the Title: Conversations with ServiceNow's Elite,' a podcast that guides its audience on an inspiring journey into the realm of ServiceNow Champions. Hosted by Farrah Wells, Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment, this show invites you to dive deep into the captivating stories and insights of individuals who have reached the pinnacle of success within the ServiceNow ecosystem.In each episode, the podcast delves beneath the surface, moving beyond conventional job titles and descriptions to unveil the core motivations of its guests. It explores their unique mindsets, pivotal moments, and unwavering determination that paved the path to their exceptional achievements.These remarkable individuals are the visionaries, the innovators, and the trailblazers who have not only mastered the ServiceNow platform but have also left an enduring impact on their organizations and industries.If you're in search of inspiration, eager to learn from the best in the ServiceNow world, and ready to uncover the true ingredients for greatness, this podcast is your ideal destination.Listeners can anticipate a journey that goes beyond titles as they unlock the secrets to success that can elevate their own ServiceNow endeavors.To embark on this thrilling voyage of discovery, simply subscribe to 'Beyond the Title: Conversations with ServiceNow's Elite' on your preferred podcast platform.