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Welcome to "Checking In," a weekly podcast produced by Hotel Owner, tailored for hoteliers and professionals navigating the dynamic world of hospitality. Join us as we delve into insightful conversations with industry experts, trailblazing entrepreneurs, and ambitious newcomers. Each episode offers valuable advice, industry insights, and inspiring stories designed to empower your success. Whether you're a seasoned hotel owner or embarking on your career in this vibrant industry, Checking In has stories you'll love. Tune in for your weekly 'check-in' and let's elevate your hospitality game.
105 Episodes
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In this episode we're joined by Henry Matson from Apron to explore one of the biggest headaches in hospitality: managing payments, suppliers and back-office workflows. Hotels often deal with complex structures, fluctuating orders and teams who are rarely behind a desk, making financial admin harder than it should be. Henry breaks down the everyday pressures operators face, how processes can be simplified, and where hotel finance is heading over the next few years.
In this episode we speak to Anna Corkill, regional vice president, Development UK and Ireland at Hyatt. Anna spoke about Hyatt’s plans to grow its UK portfolio by over 30%, why it’s setting its sights on the UK’s exciting regional destinations, how it is well positioned to capture the burgeoning lifestyle and luxury markets, and how Hyatt maintains the strong partnerships that lie at its core.
This episode is sponsored by Apron. Running a hotel means juggling endless payments and expenses - from suppliers to staff - all while keeping cash flow in check. That’s where Apron helps.
With Apron Bill Pay, you can manage all your supplier payments in one place - approve, schedule, and sync automatically with Xero or QuickBooks.
And with the Apron Card, your team can spend easily while you stay in control, with spend limits, auto receipts chasing, and full visibility. Every purchase earns rewards you can turn into cashback or gift cards.
It’s free to get started and built for small businesses.
Learn more at getapron.com.
In this episode we speak to James Cowan, HR director for UK and Ireland, Germany, Austria and the Netherlands at The Ascott Limited. In this episode we discuss what attracted him to HR, the challenges of navigating HR across different countries and cultures and his role in nurturing the next generation of hospitality leaders.
This episode is sponsored by Apron. Running a hotel means juggling endless payments and expenses - from suppliers to staff - all while keeping cash flow in check. That’s where Apron helps.
With Apron Bill Pay, you can manage all your supplier payments in one place - approve, schedule, and sync automatically with Xero or QuickBooks.
And with the Apron Card, your team can spend easily while you stay in control, with spend limits, auto receipts chasing, and full visibility. Every purchase earns rewards you can turn into cashback or gift cards.
It’s free to get started and built for small businesses.
Learn more at getapron.com.
In this episode we speak to Ian Taylor, co-founder of the Kaleidoscope Collection. Ian reflects on his path from corporate hospitality to independent ownership, sharing lessons learned from leading major hotels and building a creative, design-led brand. We discuss how he balances originality with commercial reality — and his advice for hoteliers considering the leap into running their own collection.
This episode is sponsored by Apron. Running a hotel means juggling endless payments and expenses - from suppliers to staff - all while keeping cash flow in check. That’s where Apron helps.
With Apron Bill Pay, you can manage all your supplier payments in one place - approve, schedule, and sync automatically with Xero or QuickBooks.
And with the Apron Card, your team can spend easily while you stay in control, with spend limits, auto receipts chasing, and full visibility. Every purchase earns rewards you can turn into cashback or gift cards.
It’s free to get started and built for small businesses.
Learn more at getapron.com.
In this episode we speak to Josh Renouf, founder of Joy Resolve and circular design manager at Lamington Group. Josh spoke about what first attracted him to the world of product design, and the story behind his viral creation The Barisieur, how Lamington Group embeds circular design into its operations in creative ways and encourages guests to be curious, and what hoteliers should consider when rethinking waste and their own eco innovation.
In this episode we speak to Mike Baxter, co-founder of House of Gods. Mike spoke about his unconventional route into hospitality, and how being a disruptor paved the way for bringing his creative vision to life, how House of Gods embodies its ‘maximalist by design, boutique in attitude’ ethos with its eclectic style, what can be expected from the brand new Canary Wharf site, and the ways in which House of Gods makes its guests feel like a rockstar.
In this episode we speak to Olivia Immesi, CEO of Native Places. Olivia spoke about her experience of working with the iconic Hoxton Hotel in Shoreditch and Ace Hotel London, Native’s approach to creative placemaking and the importance of maintaining the soul of the brand, its journey to becoming a net zero carbon operation by 2030, and how a more inclusive industry must start from conversations at the top.
In this episode of Checking In speak to Karim Kassam, owner of Horwood House Hotel. Karim spoke about his career journey, including the perspectives and lessons gained during his time in Dubai, how the right amount of realism and forward-thinking are key when approaching an investment journey, the ambitious transformation of Horwood House, and how collaboration, respect and transparency foster its strong team culture
In this episode we speak to Pierre Deburaux, Chief Administration Officer of Accor. Pierre spoke about his career transition from finance roles in transport and beauty to hospitality, the workings behind Accor’s major restructure in 2023, and how this streamlining of operations has strengthened the group, how Accor’s people-centred values create a culture of trust, and what hoteliers can do to maintain financial resilience and agility.
In this episode we speak to Andrew Eversden, co-founder of Bottle Up, a provider of reusable bottles that are plant-based, BPA-free and pre-filled with pure spring water sourced from the UK. Andrew spoke about the inspiration behind founding the group, the benefits it brings to hoteliers when it comes to improving sustainability and increasing brand visibility, and why more hoteliers are re-thinking their sustainable water offering for guests.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
In this episode we speak to David Orr, CEO of Resident Hotels. He discussed how and why Resident Hotels diversified into the mid-scale segment, and the benefits this brings, why hoteliers must consider lived-in experiences of guests when creating spaces, and why the sector must not forget the importance of empathy.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
In this episode we speak to David Hart, CEO of RBH. David spoke about his journey from the finance industry to leading RBH today, why the hospitality management group sees great opportunity in the luxury segment, and how a strong team culture has contributed to RBH’s 25 years of operating success.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
In this episode we speak to Kellie Rixon MBE, general manager at Marcliffe. Kellie spoke about Marcliffe’s ambitious reinvestment and rebrand, how guest and community input has been central to its transformation, preserving guest loyalty though periods of change, and why compromise and communication are key to navigating team expectations.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
In this episode we speak to Tej Walia FIH MI, Managing Director of Foxhills Collection. Tej spoke about the management lessons learned during his eight years at Hilton, his approach to fostering strong young talent within the industry, how Foxhills has been a pioneer in catering to the 'bleisure' market, and why leadership in hospitality is an ever-evolving learning curve.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
In this episode we speak to Adam Dyke, General Manager of The Grand, York, where he discusses how the hotel provides a ‘No Fuss Five Star’ experience, the importance of embracing family guests in the luxury market, and how the warmth of Yorkshire hospitality is felt through all aspects of the hotel.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
In this episode we speak to Peter Zielke, COO of Safestay. He spoke about the drivers behind Safestay’s record full-year performance, including how Safestay has grown its ancillary revenues across the group, how and why today’s hostel guests are more diverse than ever before, and how the hostel industry is breaking down misconceptions and adapting to the modern traveller.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
In this episode we speak to Callum McPherson, the founder and CEO of Obvlo, an AI solution that creates travel recommendations for hotel guests. Callum discussed how Obvlo turned from a viral Google Sheet during the pandemic into a global product, how the platform creates personalised, targeted content for any destination, and the key to striking the right balance between AI enhancements and human touch.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
In this episode we’re joined by Jonathan Raggett, chief executive officer of Red Carnation Hotels. We explored Jonathan's journey to the top, including how he landed the chief executive role without even realising he was interviewing for it. He also shares how he helped build a distinctive and successful company culture, and how he sustains his passion and energy while leading a global hotel group.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
In this episode we're joined by Adela Cristea, chief development officer of the UK, Ireland and the Nordics at Radisson, who discusses the group’s focus on converting existing properties into Radisson brands, how stadiums can maximise their use through hotel developments, and the best ways for hoteliers to balance brand identity with guest experience.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
In this episode, we speak to Simon Grace, the general manager of Hotel Indigo, Leeds. Simon discussed how all aspects of the hotel’s design are inspired by the city, and how this plays into Indigo’s wider vision of bringing local narratives into its sites, navigating the common road bumps ahead of an opening and how to pick an enthusiastic, confident team to get your new hotel off the ground.
This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business?
Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden.
There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way.
https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses
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