Transit Unplugged

Recorded Live at the APTA TRANSform Conference in BostonIn this special live edition of Transit Unplugged, host Paul Comfort moderates an inspiring CEO Roundtable with five industry leaders shaping the future of mobility. Recorded on-site at APTA TRANSform 2025 in Boston, the conversation dives into the real-world challenges and opportunities facing transit systems today—and the leadership vision driving change.Joining Paul are: Ben Limmer (Connecticut DOT)Kenneth McDonald (Long Beach Transit and APTA CEO of the Year)Jessica Mefford-Miller (Valley Metro)Ben Stupka (RTA of Southeast Michigan), and Amanda Wanke (DART – Des Moines).Together, they explore key themes:The biggest transformations their agencies have experienced in the past two years• How leaders pivot under pressure and lead through uncertainty• Innovation in action—new projects and technologies transforming service• A day in the life of a modern transit CEO• Their vision for the next decade of mobility This uplifting roundtable is packed with practical insights, real-world leadership lessons, and inspiration for everyone working to move people—and communities—forward.

This week on Transit Unplugged:We head to Singapore, where public transit covers every inch of the island—and carries an astonishing 7.5 million riders daily.Host Paul Comfort sits down with Winston Toh, Managing Director of Tower Transit Singapore, one of four operators under the Land Transport Authority (LTA). With 800 buses across 60 routes, Tower Transit is at the center of a system designed with precision—and powered by centralized planning.Winston shares:Why bus ridership (3.8M daily) surpasses rail (3.4M) in Singapore How LTA ensures full national coverage and low fares (as little as $0.69 for seniors) Why “every inch of the land is covered” with integrated bus and rail systems The role of AI-enabled safety tools, including fatigue detection and driver incentive programs How Tower Transit fosters a people-first culture, with 80% staff engagement and Singapore Best Employer status The company’s goal to become “the Singapore Airlines of the bus industry” Whether you’re an operator, planner, or policymaker, this episode offers a blueprint for equitable, efficient, and tech-forward mobility.Creator, Host & Producer — Paul Comfort Executive Producer — Julie Gates Producer — Chris O'KeeffeEdited and Mixed by — Chris O’Keeffe + Patrick EmileAssociate Producer — Cyndi Raskin Special thanks to:Brand Design — Tina Olagundoye Social Media — Tatyana Mechkarova Got a question or comment? Email us at info@transitunplugged.com DisclaimerThe views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

San Antonio is growing—and fast. In this Super September episode, host Paul Comfort sits down with Jon Gary Herrera, the newly appointed President and CEO of VIA Metropolitan Transit, to talk about how one of America’s fastest-growing cities is reimagining transit.From expanding regional collaboration to centering equity in system planning, Jon Gary brings a thoughtful and bold vision to VIA’s next chapter. He shares what he’s learned from nearly two decades in public service—including his time at LA Metro, Capitol Hill, and the private sector—and why he believes public transit is essential for prosperity, climate, and quality of life. Topics include:What brought Jon Gary to San Antonio—and why the time was rightThe opportunity (and pressure) of leading a transit system in a fast-growing cityWhy transit investments must reflect the lived experience of the people who use themThe power of community accountability—and how it shapes service deliveryVIA’s strategy for becoming a mobility ecosystem that works for all “We're in a moment where we need to be courageous about the future.” — Jon Gary HerreraWhether you're a transit professional, city planner, or civic leader, this episode offers key insights into building resilient, future-focused mobility systems that meet the needs of diverse, growing communities. Credits Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.Creator, Host & Producer — Paul Comfort Executive Producer — Julie Gates Producer — Chris O'KeeffeEdited and Mixed by — Chris O’Keeffe + Patrick EmileAssociate Producer — Cyndi Raskin Special thanks to:Brand Design — Tina Olagundoye Social Media — Tatyana Mechkarova Got a question or comment? Email us at info@transitunplugged.com DisclaimerThe views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

LIVE from the American Public Transportation Association's TRANSform conference, host Paul Comfort moderates a live panel on one of the most mission-critical—but often overlooked—parts of the transit ecosystem: paratransit.Presented in partnership with UZURV – The Adaptive Transportation Network Company (TNC), this candid and high-energy conversation features leaders from across the country who are redefining what’s possible when innovation meets accessibility.Guests:Mark Aesch, CEO, TransPro Consulting Eileen Collins Turvey, Director of Paratransit, TriMet (Portland, OR)Kevin Hernandez, Chief Operating Officer, GRTC (Richmond, VA) Ned Freeman, CEO, UZURV Together, they discuss:Why paratransit isn’t just an “unfunded mandate”—it’s a cornerstone of transit’s value to the communityHow performance-based models and TNC partnerships are helping agencies cut costs and boost rider satisfaction New data showing paratransit users are the most satisfied transit customers in America What success looks like when we prioritize dignity, flexibility, and equity   "Do you know who the most happy transit customers in America are? Paratransit customers. They're happier than fixed route bus or BRT or Rail.” – Mark Aesch “The ADA is the floor, not the ceiling. It's minimum compliance. And if that's what you're seeking, I'm not gonna tell you how to run your program.” – Eileen Collins Turvey “ It's time to be innovative. We can't continue doing the same things we've been doing for 70 years." – Kevin Hernandez Whether you're running a transit system, shaping policy, or simply believe in building cities that work for everyone—this is an episode you won’t want to miss. Credits Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.Creator, Host & Producer — Paul Comfort Executive Producer — Julie Gates Recorded, Produced and Mixed by — Chris O’Keeffe Associate Producer — Cyndi Raskin Special thanks to:Brand Design — Tina Olagundoye Social Media — Tatyana Mechkarova Sound Design — Patrick Emile Got a question or comment? Email us at info@transitunplugged.com DisclaimerThe views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

In this Super September episode of Transit Unplugged, host Paul Comfort heads to Chicago to sit down with Nora Leerhsen, Acting President of the Chicago Transit Authority—America’s second-largest public transit system.With more than 11,000 employees, a million daily riders, and an expanding footprint, the CTA plays a massive role in the life of the Windy City—and Nora is at the helm during a pivotal time. A lawyer and former educator who rose through the ranks from compliance officer to chief of staff and now acting president, Nora shares her deep belief in transit's power to uplift cities and people alike.They discuss:How CTA is hitting post-pandemic ridership highs during special events like Lollapalooza The launch of the Frequent Network, boosting service on 20 core bus routes Nora’s unique path to leadership—and why a legal background helps navigate complexityCTA's all-hands approach to safety, from targeted police missions to new rider engagement programs The long-awaited Red Line Extension, bringing rail access to underserved South Side communities How partnerships with Metra, Pace, and RTA are shaping a more unified regional systemAnd yes—there’s even a nod to Ferris Bueller and the iconic rumble of the L. “Transit is unmatched in the impact it can have on a city and on its trajectory,” says Nora. Tune in for a candid, energizing conversation about the past, present, and future of Chicago’s transit backbone.Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.Creator, Host & Producer — Paul Comfort Executive Producer — Julie Gates Producer & Newsletter Editor — Chris O’Keefe Associate Producer — Cyndi Raskin Special thanks to:Brand Design — Tina Olagundoye Social Media — Tatyana Mechkarova  Got a question or comment? Email us at info@transitunplugged.com DisclaimerThe views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

We’re kicking off Super September with a heavy-hitter: Demetrius Crichlow, President of New York City Transit.In this powerful episode, Crichlow sits down with Paul Comfort to reflect on his 20+ year rise through the MTA—from climbing signal poles at Long Island Rail Road to overseeing the nation’s largest transit system.Crichlow doesn’t sugarcoat the challenges. He opens up about leading through a crisis of public trust, tackling rising crime, modernizing aging infrastructure, and navigating tough conversations about race, fairness, and opportunity inside large institutions. Highlights include:How fare evasion was reduced by 27%Why putting people first means choosing talent over tenureWhat CBTC (communications-based train control) means for NYCThe hidden complexity of drainage, substations, and keeping a 24/7 system runningWhy congestion pricing is more than just a revenue streamA bold leadership approach built on respect, experience, and strategic changeWhether you’re leading a small system or managing a megacity’s transit infrastructure, this episode offers insights that will stay with you. Podcast CreditsTransit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.Creator, Host & Producer — Paul ComfortExecutive Producer — Julie GatesProducer & Newsletter Editor — Chris O’KeefeAssociate Producer — Cyndi RaskinPodcast Intern — Desmond GatesSpecial thanks to:Brand Design — Tina OlagundoyeSocial Media — Tatyana MechkarovaGot a question or comment? Email us at info@transitunplugged.com DisclaimerThe views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

We’re getting the band back together.In this special episode of Transit Unplugged, Paul catches up with longtime contributors Mike Bismeyer (a.k.a. the King of Kindness) and Elea Carey, marketing strategist and founder of Transit Happy. These two familiar voices helped shape the podcast during the pandemic—and now they’re shaping the industry.Mike shares how kindness has become a key leadership trait, and how mentorship continues to change his career and others'. Elea gets into what works—and doesn’t—with marketing in 2025, and how social media and AI are shifting the landscape for transit agencies.Together, the group dives deep on:Using kindness as a competitive advantageBuilding sustainable, people-first transit cultureThe real risks and rewards of AI in marketingWhy relationships—not tech—are the future of our industryThis one’s personal, practical, and packed with ideas you’ll want to steal for your own agency.Reach out to them here: https://www.linkedin.com/in/eleacarey/https://www.linkedin.com/in/kindnessiscoolbythebiz/ Podcast CreditsTransit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.Creator, Host & Producer — Paul ComfortExecutive Producer — Julie GatesProducer & Newsletter Editor — Chris O’KeefeAssociate Producer — Cyndi RaskinPodcast Intern — Desmond GatesSpecial thanks to:Brand Design — Tina OlagundoyeSocial Media — Tatyana MechkarovaGot a question or comment? Email us at info@transitunplugged.com DisclaimerThe views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

This Week on Transit UnpluggedOn the Road in New Orleans: SWTA Summer Conference SpotlightIn this special conference edition of Transit Unplugged, Paul Comfort is on location at the SWTA Summer University Conference in New Orleans, where he dives deep into the challenges and opportunities facing small and mid-sized transit systems across the Southwest. Main Interview:Perri D’Armond – Director, Fort Bend Transit (Fort Bend County, TX)Perri shares how one of America’s fastest-growing and most diverse counties is reimagining transit service. She discusses:Fort Bend's explosive growth from 350,000 to nearly 900,000 residents since 2000The success of their new downtown Houston commuter service, even post-COVIDA real-world use of transit for seniors and ADA riders — including the memorable line: "I don’t care if I’m taking you to play bingo…"How local context shapes flexible service models, from park-and-ride to rural demand responseHer career path from ag education to economic development to transit leadership Special Guests:Rich Sampson – Executive Director, Southwest Transit Association (SWTA)Rich gives us a front-row seat to the key challenges and trends for transit in the SWTA region, including:Calls to raise federal match ratios for smaller systemsChanging ridership patterns in post-pandemic suburban networksWhat makes SWTA’s events stand out — and what’s next for the organizationDinero’ Washington – CEO, SporTran & Chair, LPTA (Louisiana Public Transportation Association)Dinero’ outlines Louisiana’s big transit wins:A new $23M admin center and multimodal hub in ShreveportStatewide investment in ferry programs, CNG, and BRTThe importance of unified support from DOTD and agencies alikeThis episode captures the energy of transit leaders on the ground, collaborating across state lines and service types to deliver real solutions — with community impact front and center. Subscribe & Stay ConnectedLike what you heard? Subscribe to Transit Unplugged on your favorite podcast platform, or sign up for the newsletter at TransitUnplugged.com for weekly updates from the field. Podcast CreditsTransit Unplugged is brought to you by ModaxoCreator, Host, + Producer: Paul ComfortExecutive Producer: Julie GatesProducer + Newsletter Editor: Chris O’KeeffeAssociate Producer: Cyndi RaskinPodcast Intern: Desmond Gates Brand Design: Tina Olagundoye Social Media: Tatyana MechkarovaGot a question or comment? Email us at: info@transitunplugged.com Subscribe to the newsletter:transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter

On the heels of his February appointment, Metro-North Railroad President Justin Vonashek sits down with Paul Comfort to break down a banner year for the MTA’s northern commuter powerhouse. From 98 percent on-time performance to new “Super-Express” trains that shave up to 50 minutes a day off the New Haven run, Justin walks through the big wins, bigger capital program, and the three metrics he believes define rail’s future in North America: reliability, frequency, and trip time.In This EpisodeThe 98% standard — how Metro-North elevated on-time performance across 230k daily tripsSuper-Express strategy — six AM/PM trains, revamped signaling, and a 90-minute New Haven–GCT targetGrand Central Terminal as a “temple to transit”Their nearly $8 billion capital plan (2025-29) — dual-mode Siemens Chargers, battery-electric locos, signal renewals, ADA station upgrades, and the Grand Central arteryPenn Station Access for Bronx riders and reverse-commute opportunities into Connecticut Resources & LinksMetro-North Railroad — https://new.mta.info/agency/metro-north-railroadMTA Capital Program 2025-2029 overview https://future.mta.info/capitalplan/Transit Unplugged episode archive — https://transitunplugged.comSubscribe & Stay ConnectedLike what you hear? Subscribe to Transit Unplugged on your favorite podcast app, or sign up for the newsletter at TransitUnplugged.com for weekly field notes from across the industry.Podcast CreditsTransit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.Creator, Host & Producer — Paul ComfortExecutive Producer — Julie GatesProducer & Newsletter Editor — Chris O’KeefeAssociate Producer — Cyndi RaskinPodcast Intern — Desmond Gates Special thanks to:Brand Design — Tina OlagundoyeSocial Media — Tatyana MechkarovaGot a question or comment? Email us at info@transitunplugged.comDisclaimerThe views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it

MV Transportation just hit a milestone few transit firms reach—its 50th anniversary.To mark the occasion, host Paul Comfort interviews Harry Wilson, the firm’s Executive Chairman, about:A 50‑Year Origin Story —How Alex and Feysan Lodde's single van in San Francisco grew into the largest American‑owned transit contractor in North America.“The New MV” Culture —Why Wilson and COO Kevin Klika rebuilt training from scratch (six‑week GM bootcamp), added performance incentives, and created hundreds of employee‑shareholders.Contracting in 2025 —Cost pressure, fiscal cliffs, ZEV (Zero Emission Vehicles) transitions, AI pilots: why Wilson believes outsourcing will expand as agencies chase flexibility and innovation.AI on the Front Line —Predictive tools that have cut operator turnover nearly in half and the 30+ workstreams MV is piloting right now.Boardroom to Depot —Former FTA Administrator Nuria Fernandez joins MV’s board; founder Feysan Lodde inducted into the APTA Hall of Fame.Looking Ahead —Why Wilson thinks the next 5–10 years will bring more change than the last 50—and how MV plans to help agencies navigate it.Resources & LinksMV Transportation 50‑Year Timeline https://www.mvtransit.com/about-us/mv-storyTransit Unplugged interview with Nuria Fernandez https://transitunplugged.com/transit-unplugged-podcast/nuria-fernandez-santa-clara-valley-transportation-authority/Subscribe to the newsletter at TransitUnplugged.comPodcast CreditsTransit Unplugged is brought to you by ModaxoCreator, Host, + Producer: Paul ComfortExecutive Producer: Julie GatesProducer + Newsletter Editor: Chris O’KeeffeAssociate Producer: Cyndi RaskinPodcast Intern: Desmond GatesSpecial thanks to: Brand Design — Tina Olagundoye Social Media — Tatyana MechkarovaDisclaimerThe views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it. 

Last week, Mark Aesch and Alvin McBorrough unpacked a striking statistic: only 4 % of Americans ride transit, yet 84 % of people say they value it. This week we keep that conversation going with Rikesh Shah, former Chief Innovation Officer at Transport for London. Together with host Paul Comfort, Rikesh explores how customer‑focused metrics, open data, and smarter procurement can turn that 84 % of “transit supporters” into satisfied users—and why leadership has to set the stage for risk‑taking and co‑creation. From Volume to Value —Why ridership shouldn’t be the sole north‑star KPI, and how London’s open‑data program shifted travel behavior for the better.Customer‑First Metrics —Using design‑thinking and qualitative research to uncover the real pain points of diverse riders (and non‑riders).Making Cities a Test Bed —How transparent “problem statements” and outcome‑based procurement invite startups, scale‑ups, and tier‑ones to co‑create solutions.Smart Procurement 101 —Engage procurement early, signal future tenders, and use one streamlined process that covers pilot, scale‑up, and rollout.Leadership & Risk —What CEOs can do today to foster entrepreneurial cultures, align internal teams, and de‑risk innovation without overprescribing specs.Lessons from London —Congestion charging, Ultra‑Low Emission Zones, and open innovation under successive mayors—and what U.S. cities can adopt. Podcast CreditsTransit Unplugged is brought to you by ModaxoCreator, Host, + Producer: Paul ComfortExecutive Producer: Julie GatesProducer + Newsletter Editor: Chris O’KeeffeAssociate Producer: Cyndi RaskinPodcast Intern: Desmond GatesSpecial thanks to: Brand Design — Tina Olagundoye Social Media — Tatyana Mechkarova DisclaimerThe views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Only 4% of Americans ride transit—but 84% of people in communities with transit say they value it.In this episode, Paul Comfort digs into the details with Mark Aesch (CEO, TransPro Consulting) and Alvin McBorrough (CEO, OGx Consulting). Together they unpack two big levers for agency performance: measuring what actually matters and using AI to deliver it more efficiently. Featuring: Mark Aesch – CEO, TransPro ConsultingWhy ridership is a misleading primary metric; shifting from volume to value; what the 84% really care about (jobs access, service for older adults/people with disabilities, low‑income mobility); and how current federal incentives (unlinked passenger trips, revenue miles) work against customer satisfaction. Mark also previews how FTA reform could move agencies from “happy buses” to “happy customers.”  Alvin McBorrough – CEO, OGx ConsultingPractical AI use cases transit agencies can deploy now: real‑time passenger tools (ETAs, chatbots), predictive maintenance, route optimization, computer vision for safety, demand forecasting, and digital twins for planning. Turning “data rich, information poor” operations into smarter decisions—and doing more with less.  Resources & Links:https://www.transproconsulting.com/https://www.middlegeorgiarc.org/transportation/TransitUnplugged.com  Subscribe & Stay Connected:Like what you heard? Subscribe to Transit Unplugged on your favorite podcast platform, or sign up for the newsletter at TransitUnplugged.com for weekly updates from the field. Podcast Credits:Transit Unplugged is brought to you by ModaxoCreator, Host, + Producer: Paul ComfortExecutive Producer: Julie GatesProducer + Newsletter Editor: Chris O’KeeffeAssociate Producer: Cyndi RaskinPodcast Intern: Desmond GatesSpecial thanks to: Brand Design: Tina Olagundoye Social Media: Tatyana Mechkarova Got a question or comment? Email us at: info@transitunplugged.com Subscribe to the newsletter:transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter   Disclaimer:The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

In this special roving-reporter edition of Transit Unplugged, host Paul Comfort takes you inside the 2025 CTAA Expo in San Diego, where he caught up with some of the brightest minds in community and rural transit. From paratransit operations to industry journalism to frontline safety, these conversations reflect the energy, challenges, and innovation happening beyond the big-city systems.Featuring:Megan Perrero – Editor in Chief, Mass Transit MagazineOn shaping the next era of industry media, supporting up-and-comers through the 40 Under 40 program, and the evolving role of transit journalism.Rudy Salo – Transportation Finance Attorney, Writer, and Podcast HostOn reclaiming your commute as creative time, what we lose in car culture, and how LA is preparing its transit network for the 2028 Olympics.Maximilien Duvra – Transit Operations Manager, Prince George’s County, MDOn balancing zero-emission goals with rural realities, operating a mixed-propulsion fleet, and the pros and cons of fare-free service.Ashley Carriker – CFO, Queen City Transit SolutionsOn the growing demand for driver protection, the evolution of bus barrier design, and putting frontline worker safety at the forefront.John Duklewski – Executive Director, Transportation Association of MarylandOn the importance of statewide transit associations, electrification readiness, and what to expect at TAM’s 2025 fall conference.Paul also shares reflections from his decades attending CTAA, and why this conference continues to be essential for agencies outside the biggest metros. Resources & Links:Mass Transit MagazineGood Is In The Details PodcastPrince George’s County Mobility ServicesQueen City Transit SolutionsTransportation Association of MarylandCTAA – Community Transportation Association of America Subscribe & Stay Connected:Like what you heard? Subscribe to Transit Unplugged on your favorite podcast platform, or sign up for the newsletter at TransitUnplugged.com for weekly updates from the field.  Podcast Credits:Transit Unplugged is brought to you by ModaxoCreator, Host, + Producer: Paul ComfortExecutive Producer: Julie GatesProducer + Newsletter Editor: Chris O’KeeffeAssociate Producer: Cyndi RaskinPodcast Intern: Desmond GatesSpecial thanks to: Brand Design: Tina Olagundoye

What’s really going on behind the scenes of U.S. public transportation policy? In this special edition of Transit Unplugged Insider, Executive Producer Julie Gates turns the mic on our usual host, Paul Comfort, for a revealing look at the shifting political and funding landscape in Washington—and what every transit executive needs to know right now.From what’s actually happening with FTA leadership to surprising details about the Trump administration’s transit funding priorities, Paul breaks down the top three issues impacting the future of public transportation. This is the intel your grant writer, government affairs lead, and CEO will want to hear. Also in this episode: the latest on congestion pricing in NYC, what’s happening with reauthorization, and why safety is the defining metric of this political moment. Podcast Credits:Transit Unplugged is brought to you by ModaxoCreator, Host, + Producer: Paul ComfortExecutive Producer: Julie GatesProducer + Newsletter Editor: Chris O’KeeffeAssociate Producer: Cyndi RaskinPodcast Intern: Desmond GatesSpecial thanks to: Brand Design: Tina Olagundoye Social Media: Tatyana Mechkarova Got a question or comment? Email us at: info@transitunplugged.com Subscribe to the newsletter:transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter Follow us:LinkedInX (Twitter)ThreadsInstagramYouTube Disclaimer:The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

How do you rebuild a public transportation system from the ground up? In this episode of Transit Unplugged, Paul Comfort sits down with Mallory Avis, Director of Public Transit for the City of Battle Creek, Michigan, to talk about one of the most ambitious overhauls of a small-city transit system in the U.S. today. Recorded live at the CTAA Expo in San Diego, this conversation captures the energy and complexity behind Battle Creek’s transformation from a traditional city department to a newly established transit authority—Ride Calhoun. From a successful countywide vote to fund service expansion, to launching microtransit, rebranding the system, and replacing a historic bus fleet, Mallory shares what it takes to transition a legacy system into a responsive, community-driven authority. This is a rare behind-the-scenes look at what it means to "start fresh"—and what happens when voters actually say yes to better public transport.🎧 Podcast Credits:Transit Unplugged is brought to you by ModaxoCreator, Host, + Producer: Paul ComfortExecutive Producer: Julie GatesProducer + Newsletter Editor: Chris O’KeeffeAssociate Producer: Cyndi RaskinPodcast Intern: Desmond Gates Special thanks to:🎨 Brand Design: Tina Olagundoye📱 Social Media: Tatyana MechkarovaGot a question or comment? Email us at: info@transitunplugged.comSubscribe to the Transit Unplugged Newsletter:👉 transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter⚠️ Disclaimer:The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

In this episode of Transit Unplugged, Paul talks with Samuel Ribeiro, Managing Director of Tower Transit in the UK, part of global transport powerhouse Kelsian Group. With operations spanning Liverpool and the Channel Islands, Samuel shares how lessons from bus systems across four continents—from Australia to Singapore, Brazil to London—are helping Tower Transit improve public transport service in the UK.They dive into:The nuances of operating in franchised models like in the UK's London and Jersey systemsHow global innovation is shared across Kelsian's operationsSamuel’s unusual path from international banking into public transportThe strategic role Tower Transit plays in regions like Liverpool, ahead of major franchising shiftsAnd yes—there’s a delightful Jersey potato tangent too.Whether you're a transit operator, policy maker, or just enjoy hearing how buses are quietly running the world, this is one to tune into. Transit Unplugged is brought to you by Modaxo🎙️ Host & Producer: Paul Comfort💼 Executive Producer: Julie Gates🎧 Producer & Newsletter Editor: Chris O'Keeffe📝 Associate Producer: Cyndi RaskinProduction Intern: Desmond Gates  Special thanks to:🎨 Brand Design: Tina Olagundoye📱 Social Media: Tatyana MechkarovaGot a question or comment? Email us at mediagroup@modaxo.comSubscribe to the Transit Unplugged Newsletter: transitunplugged.com/subscribe-to-the-transit-unplugged-newsletterSocialYouTubeX (Twitter) Instagram LinkedInDisclaimer:The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

What does it take to build a transit system that powers a city—and wins global recognition for livability? In this episode of Transit Unplugged, Ryan Daniel, CEO of St. Cloud Metro Bus, and Dave Kleis, Board Chair and former mayor of St. Cloud, Minnesota, share how their long-running partnership has driven bold innovation and national recognition. From launching a system-wide redesign to pioneering green hydrogen fuel, their work shows how public transit can be a catalyst for clean energy and economic development. You’ll hear the inside story of how St. Cloud won the U.S. Conference of Mayors Award and the global “Most Livable City” title—twice. Plus, Dave offers rare behind-the-scenes insights into how a mayor selects a transit CEO during a national search, and Ryan shares the quote that guides his work:“Where transportation goes, community grows.” Whether you're aiming for executive leadership or understanding transit's role in the economic development of your region, this conversation delivers strategies, lessons, and inspiration to get you there.Highlights:Why green hydrogen could be transit’s next big shiftHow St. Cloud went 100% CNG—and what’s nextKeys to successful public engagement on system redesignWhat mayors and boards really look for in a CEOWinning national awards through innovation and visionTransit Unplugged is brought to you by Modaxo Host & Producer: Paul Comfort Executive Producer: Julie Gates Producer & Newsletter Editor: Chris O'Keeffe Associate Producer: Cyndi RaskinProduction Intern: Desmond Gates  Special thanks to: Brand Design: Tina Olagundoye Social Media: Tatyana Mechkarova  Got a question or comment? Email us at info@transitunplugged.com Follow us:LinkedIn: linkedin.com/company/transit-unpluggedX (Twitter): twitter.com/TransitUnplugInstagram: instagram.com/transitunpluggedThreads: threads.net/@transitunpluggedYouTube: youtube.com/@transit-unplugged

When most people think of Detroit, they think cars. But behind the Motor City moniker is a layered, multi-agency public transit system—and Robert Cramer is helping connect the dots. As Executive Director of Transit for the City of Detroit, Cramer leads both DDOT and Detroit Transportation Corporation, operator of the iconic elevated People Mover. In this episode, Paul Comfort joins Robert for a ride downtown and a deep dive into Detroit’s evolving mobility story. You'll hear how: The People Mover went fare-free—and what happened nextDetroit is coordinating between suburban, city, and regional agenciesTransit plays a role in the city's ongoing revitalizationCramer’s planning background shaped his vision for service, connectivity, and rider experiencePlus: the story behind Detroit’s international connections with Canada, sports district access, and what it takes to lead transit in the heart of America’s car capital.   Credits: Transit Unplugged is brought to you by Modaxo Creator, Host, + Producer: Paul ComfortExecutive Producer: Julie GatesProducer + Newsletter Editor: Chris O'KeeffeAssociate Producer: Cyndi Raskin Special thanks to: Brand Design: Tina Olagundoye Social Media: Tatyana Mechkarova Got a question or comment? Email us at info@transitunplugged.com  Subscribe to the Transit Unplugged Newsletter: transitunplugged.com/subscribe-to-the-transit-unplugged-newsletter  Follow Transit Unplugged YouTubeX (Twitter)Instagram LinkedIn

Markus Moore, Director of Transportation for the City of Annapolis, joins Paul Comfort from the rooftop of the Hillman Garage during Naval Academy Commissioning Week for a wide-ranging conversation about his remarkable journey through transit. From helping launch high-speed rail in North America as part of the Acela project at Amtrak, to managing local bus and on-demand service in Maryland’s historic capital city, Markus brings decades of cross-modal experience and leadership to the mic.This interview is a companion episode to an upcoming Transit Unplugged TV episode focused on Maryland’s transit ecosystem, featuring Annapolis, Howard County, and MTA. In This Episode:What it means to run transit in a state capital with high seasonal and political visibilityThe evolution of Annapolis’s fixed-route, paratransit, and on-demand servicesReflections on the launch of high-speed rail in the U.S. via the Acela projectHow Commissioning Week and tourism reshape service in a city like AnnapolisThe rollout of electric buses and steps toward a greener fleetCollaboration with MTA, RTA, and other regional transit partnersCareer lessons from rail, freight, and bus systems across the U.S. Podcast Credits:Transit Unplugged is brought to you by ModaxoCreator, Host, + Producer: Paul ComfortExecutive Producer: Julie GatesProducer + Newsletter Editor: Chris O’KeeffeAssociate Producer: Cyndi RaskinSpecial thanks to: Brand Design: Tina Olagundoye Social Media: Tatyana MechkarovaGot a question or comment? Email us at: info@transitunplugged.com Subscribe to the Transit Unplugged Newsletter:transitunplugged.com/subscribe-to-the-transit-unplugged-newsletterFollow us on social media:YouTube: @transit-unpluggedX (Twitter): @TransitUnplugInstagram: @transitunpluggedThreads: @transitunplugged Disclaimer:The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

How does a career in law enforcement, animal services, and civic leadership prepare you to run a transit agency? In this week’s Transit Unplugged, host Paul Comfort sits down with Ozzy Gibson, Executive Director of Louisville’s Transit Authority of River City (TARC), for a candid and compelling conversation about public service, accountability, and what it takes to lead through uncertainty. Ozzy shares lessons from his time as a police officer, deputy mayor, and head of animal services—and how those experiences shaped his approach to running TARC. From confronting a $30 million budget gap to streamlining a legacy network, Ozzy is focused on doing more than keeping the buses running—he’s rebuilding trust, efficiency, and purpose across the organization.This episode covers:How a lifelong public servant transitioned into transit leadershipTARC’s financial reset and plans for long-term sustainabilityParatransit policy changes and community collaborationThe value of mission-driven leadership across sectors Podcast Credits:Transit Unplugged is brought to you by ModaxoCreator, Host, + Producer: Paul ComfortExecutive Producer: Julie GatesProducer + Newsletter Editor: Chris O’KeeffeAssociate Producer: Cyndi RaskinSpecial thanks to: Brand Design: Tina Olagundoye Social Media: Tatyana MechkarovaGot a question or comment? Email us at info@transitunplugged.com Subscribe to the Transit Unplugged Newsletter: transitunplugged.com/subscribe-to-the-transit-unplugged-newsletterFollow us on social media:YouTube: @transit-unpluggedX (Twitter): @TransitUnplugInstagram: @transitunpluggedThreads: @transitunpluggedDisclaimer:The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.