Masters of Home Service

Taking 24+ hours to send estimates? You might be losing the job to someone faster. In this episode of Masters of Home Service, host Adam Sylvester sits down with Cory Byron, owner of Vancity Electric, and Ryaan Tuttle, owner of Best Handyman Boston, to break down the real secret behind their growth: speed to lead. They share the systems that help them respond and quote fast, boosting close rates by 30%. Show Notes: [01:59] Speed to lead: the systems behind faster responses [03:05] Why do contractors lose leads before quoting? [04:26] The instant response system that builds trust [07:04] The 24-hour estimate process explained [10:16] Video estimates and Cory’s 1,000+ quotes per year [11:24] What AI tools support the estimate process? [13:35] Why confident pricing builds customer trust [15:20] Letting customers choose how they contact you [16:44] Turn website chats into real customer conversations [17:34] The follow-up system behind a 30% higher close rate [18:30] How do contractors get their services seen faster? [21:12] “I never got your quote.” Why it happens New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Women are reshaping the home service industry, and there's a lot to learn from how they lead. In this episode of Masters of Home Service, host Adam Sylvester sits down with Savannah Revis, founder of Earth Love Cleaning, and Kelly Guerrero, owner of HomePro Coaching. They unpack how culture, empathy, and integrity drive long-term success. If you want a team that cares as much as you do, start here. Key Insights: Cultural Impact: Understand how empathy and integrity enhance workplace culture and foster long-term success. Leadership Styles: Learn about the distinct leadership approaches women employ in the home service industry and their effects on team dynamics. Reducing Turnover: Explore effective strategies that Savannah used to significantly lower employee turnover rates. Work-Life Balance: Gain insights into balancing entrepreneurship, marriage, and motherhood, and how these experiences may enhance efficiency in business management. Client Relations: Discover techniques for building instant rapport with clients, essential for women-led businesses. Marketing Strategies: Should your business highlight its "woman-owned" status? We discuss the implications. Mentorship: Find out how women in the industry can support one another through mentorship.   Show notes: [01:08] Experience of running a business as a woman [02:38] Unique leadership contributions by women [06:03] Strategies for reducing employee turnover [09:41] Building a strong home service culture [10:31] Balancing family and entrepreneurship [13:08] Parenting and business efficiency [15:10] Effective tools for work-life management [17:08] Marketing as a “woman-owned” business [18:38] Client rapport building techniques [19:27] Mentorship and support in the trades New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Rebuilding your life from rock bottom takes a different level of grit. In this episode of Masters of Home Service, host Adam Sylvester sits down with Kevin Cook, a former police officer turned multi-business owner and now sales coach. Kevin shares how he went from $31,000 a year and a house headed for foreclosure to building a seven-figure landscaping company, growing a 15-truck fleet, and starting over again. Show notes: [00:00] Intro [01:14] Working 12-hour shifts and living on $400 a week [03:30] How Kevin’s landscaping side hustle made $75,000 in year one [06:13] The traffic stop that made him quit law enforcement [07:59] Survival mode thinking that destroys sales [09:06] Mindset shifts that helped him rebuild confidence [13:41] How he scaled and sold his seven-figure landscaping business [17:24] Building a 18-wheeler trucking company during COVID [19:06] The “I’m your guy” sales mindset explained [21:37] What it really takes to grow a landscaping company [23:22] Lessons from selling a business and starting over [25:13] How Kevin navigated difficult seasons [26:00] How he thought about risk while scaling up [27:39] His transition to becoming a sales coach New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Scaling your service business should bring more control and stronger profits, not longer days and constant stress. In this episode of Masters of Home Service, host Adam Sylvester sits down with Cory Byron, owner of Vancity Electric, and Ryaan Tuttle, owner of Best Handyman Boston, to talk about what scaling actually requires. They break down how to build a strong business foundation so growth doesn't destroy what you've worked so hard to build. Grab the scaling readiness checklist for this episode. Key Topics Discussed: Understanding Scaling: How to grow your business responsibly and sustainably. Foundation Building: Identifying signs of a weak business structure that could hinder growth. Effective Systems: Why implementing systems is crucial before rapid expansion. Real-World Examples: Practical system implementations from successful businesses. Common Scaling Mistakes: What many owners overlook when attempting to scale. Financial Health: Best practices for managing cash flow as you grow. Goal-Setting Framework: Introduction to the “hip pocket” goal-setting method.   Show Notes [01:15] Signs of a weak business foundation [01:42] Importance of systems in scaling [02:29] Successful examples of business systems [03:50] Role of checklists in service industries [04:54] Misconceptions about scaling [05:23] Structuring business plans and org charts [08:01] Prioritizing what needs a system first [12:42] Payment collection strategies [13:21] Maintaining cash flow integrity [14:42] Performance metrics for scaling [18:28] Goal-setting strategies [19:37] Balancing tech integration with team dynamics [23:06] Enhancing office systems for productivity   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

If you hear “you’re too expensive”, it can feel like the deal already slipped away. In this episode of Masters of Home Service, host Adam Sylvester sits down with Kevin Cook, founder of The Dirty Work Sales System, and Rob Soper, business development manager at Eagleview Technologies. They break down what price objections really mean and how to handle them like a pro. Discover simple mindset shifts, real one-liners, and practical sales moves that help you keep control, build trust fast, and close more jobs at full price. Download our price objection scripts to put Kevin and Rob's tips into action. Show Notes: [02:39] The biggest misconception about price objections [05:18] Why trust makes everything sound cheaper to customers [07:13] What helps build instant rapport and trust on sales calls? [09:48] How does social media build trust before you even show up? [10:53] Using data and technology to sell with confidence [11:25] Can the ‘too expensive’ objection be avoided entirely? [14:58] Common mistakes service pros make after price objections [17:43] Tips for staying calm during sales conversations [19:13] The 3 types of buyers every service pro should know [21:09] How pros approach the “I need to talk to my spouse” objection [24:10] System selling, warranties, and upsells in service businesses [27:01] Focus less on process and more on outcomes New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Junk removal is a $10B gold mine—and you don’t need a fancy degree to start. In this episode of Masters of Home Service, Hunter Patrick, owner of Dumpire Junk Removal, joins host Adam Sylvester to share how he turned one $80 couch pickup into a $1M junk removal company. Get real pricing and marketing tips, learn why the margins are so big, and what it actually takes to start a profitable junk removal business. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

If you’re winning almost every estimate, your prices might be too low. In this episode of Masters of Home Service, host Adam Sylvester sits down with Wilson Betances, electrical contractor and founder of Energize Us EDU, to break down a simple profit formula that shows where every dollar goes. Find out how to spot underpricing, protect profit, and charge with confidence—without scaring customers away. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Luxury service isn’t about fancy products—it’s about removing friction at every step. In this episode of Masters of Home Service, host Adam Sylvester talks with Kelly Guerrero, owner of HomePro Coaching, about making lasting impressions through small, intentional habits. From “on my way” texts and asking "anything else we can do?" to clean job sites and timely follow-ups, learn the moves that create wow moments and spark referrals. Put these tips into action and grab our customer experience playbook. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Get inspired by the service pros who are rewriting the rules. On Masters of Home Service, we go beyond the how-tos and into the real stories of tradespeople building thriving businesses. From lawn care to locksmithing, hear how these entrepreneurs are scaling up, showing up, and turning everyday jobs into something bigger. Hosted by Jobber.

AI can save hours every week if you know how to use it right. In this episode of Masters of Home Service, host Adam Sylvester sits down with Ryaan Tuttle, owner of Best Handyman Boston, and Phil Risher, owner of Phlash Consulting, to explain how AI tools like ChatGPT are transforming marketing, estimating, and even hiring. Learn how to train AI on your service business to move faster, make better decisions, and stop wasting hours on busywork. Download our AI cheatsheet to put Ryaan and Phil's tips into action: https://bit.ly/4s7R7Vu Show Notes: [02:05] Where many service businesses go wrong with ChatGPT [03:26] Real ways home service businesses use AI every day [05:18] Why are people searching differently in ChatGPT vs Google? [07:10] Using call recordings to create content with MyGPTs [08:10] Ryaan’s custom GPT for a faster estimating system [10:35] Feeding call data and job data into ChatGPT [11:29] AI avatars that think like the business owner [12:45] Using AI to enhance a basic website intake form [16:17] Connecting CSRs, sales, and AI into one system [17:05] Does SEO still matter with AI search? GEO and AEO explained [17:42] How do FAQs help your business show up in ChatGPT answers? [19:28] How to start learning AI without getting overwhelmed? New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Working nonstop, but the money never shows up? In this episode of Masters of Home Service, host Adam Sylvester talks with Wilson Betances, electrical contractor and founder of Energize Us EDU, about how unpaid invoices spiraled into massive debt and nearly cost him his home. Hear the wake-up call that changed everything, and the simple habits that helped him fix his systems and take control of cash flow. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Payroll shouldn’t be a guessing game. In this episode of Masters of Home Service, host Adam Sylvester talks with Forrest Derr, Fractional COO of Derr Consulting, and his client, Jerry Jackson, a business owner running four home service companies on Jobber. They unpack how tracking time the right way helped them clean up payroll, reduce unbillable hours, and make smarter decisions using data like SPH (Sales Per Hour). Every hour counts—here’s how to make them work harder for your business. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0

Struggling to stand out—or just want customers to feel more confident saying yes? In this episode of Masters of Home Service, host Adam Sylvester talks with Phil Risher, founder of Phlash Consulting, about four videos every business owner should use to improve their sales process: welcoming the new lead, the quote walk-through, the “you chose us” follow-up, and the invoice wrap-up. Short, purposeful videos like these personalize the customer journey and give clients a clear, memorable reason to say yes. Download our customer journey video kit to put these tips into action   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0

Want to scale your service business without burning out or bottlenecking your team? In this episode, Fractional COO Forrest Derr and coach Jeff Guldalian (The 360 Electrician) break down the exact systems high-performing businesses use to grow past $1M. Hear how to step out of daily decisions, train your team to quote and invoice in the field, and build simple, documented processes that get used—all part of the $1M systems checklist.   New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0

Doni Jones, owner of Don’s Tree Services, started with $43, a vision, and no equipment. Today, she’s running a $5M/year tree care business. In this episode of Masters of Home Service, host Adam Sylvester talks with Doni about building a values-driven company, creating a family legacy, leading with discipline and purpose, and how she plans to make her next goal of a $100 million+ valuation a reality. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0

If you’re only focused on the house you’re working on, you’re doing it wrong. In this episode of Masters of Home Service, host Adam Sylvester talks with Keith Kalfas, owner of Kalfas Landscaping, and Daniel Dixon, CEO of SendJim, about the neighborhood marketing tactics that helped them dominate entire blocks. Learn 10+ ways to turn one job into five, get seen by the right people, and build route density to grow your business. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0

Ever hired a salesperson who sounded great… then couldn’t close a single job? In this episode of Masters of Home Service, host Adam Sylvester chats with Doni Jones, owner of Don’s Tree Services, and Rich Camacho, CEO of BlueRecruit, about how to avoid expensive hiring mistakes and set your next sales rep up for success. They cover pay structure, red flags to watch out for, and the #1 question every owner should ask before bringing someone on. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0

Most business owners think they know what customers want—until they actually ask. In this episode of Masters of Home Service, host Adam Sylvester talks with Phil Risher, owner of Phlash Consulting, and Anthony Salazar, owner of Salazar Scoops, about how tuning into customer pain points led to a 25% lift in leads. Hear how a few intentional tweaks to messaging and intake transformed their close rates—and what you can steal for your own business. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0

Too many jobs go sideways because of one thing: miscommunication. In this episode of Masters of Home Service, host Adam Sylvester talks with Erica Krupin of Kroopin’s Poopin Scoopin and Marco Radocaj from Balance HVAC, about why project transparency matters now more than ever. They share how setting clear expectations, documenting job details, and keeping customers in the loop prevent mistakes, build trust, and lead to smoother jobs all around. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0

Are your techs missing chances to close bigger jobs? In this episode of Masters of Home Service, host Adam Sylvester talks with Phil Risher, founder of Phlash Consulting, about how to land contracts worth 10x the original job. He shares how simple tools like checklists, CSR scripts, and better follow-ups can help your team spot hidden revenue—and how one smart question (‘What else can we help you with?’) can turn a routine visit into a major win. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0