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Based out of Phoenix Arizona,
A Podcast about the Residential Service Plumbing Industry.
New episodes Weekly!
Contact me: Brandon@ThatPlumbingPodcast.com
24 Episodes
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Send us a Text Message.In this episode, I go over some of the most common questions I have been asked about a plumbing apprenticeship. I review the pros and cons of union, the differences between service, new construction, and commercial, and tips for finding that first apprenticeship and how to stand out. Become a GuestCoachingQuestionsComplaintsBrandon@ThatPlumbingPodcast.com
Send us a Text Message.In this episode, Josh and I speak with Ty, a 2nd generation plumber who comes from Roto-Rooter where he was the service manager for some time. He shares his experience working for one of these larger private equity/corporate companies and how dropping out of college ( but later returning to receive his associate's) led to a very lucrative career in plumbing where he strives to be a leader in his field by embracing the "Education Over Persuasion" philosophy an...
Send us a Text Message.In this episode, I had Josh and Mack back on to talk about various topics ranging from the private equity situation in the trades, Practical ways to maintain a positive mindset, commission vs hourly, and pet peeves that we have as plumbers. Connect with us: Become a Guest!Brandon: Brandon@ThatPlumbingPodcast.com | @BrandonThePlumberJosh Burleson: @SleepyPlumbrMack: Plumb_AZCheck them out on all social media platforms.Do you work for a compan...
1Send us a Text Message.In this episode, I had a chat with Josh Burleson ( @Sleepyplumbr )about how he dropped out of college and got into plumbing. We also discuss service, the advantages of maintenance calls, and social media. Josh is on all platforms and has great educational content for plumbers of all experience!Check me out on YouTube where I have the video version. Leave a comment and reach out to me at: Brandon@ThatPlumbingPodcast.comto be a guest, ask questions, ...
Send us a Text Message.In this episode, I talk to Mack about being a better technician, social media usage, and our worst jobs. Check us out on YouTube @BrandonThePlumberEmail: Brandon@ThatPlumbingPodcast.comMack:Plumb_AZVideo podcast is not available on YouTube. Check us out there and leave a comment. Let’s start building a community!
Send us a Text Message.In this episode, Mack and I talk about the 4 main reasons one should consider switching to plumbing as a career. Contact:Brandon@ThatPlumbingPodcast.comPlumb_AZ
Send us a Text Message.In this episode, I had the pleasure of talking to Mack (a.k.a. plum_AZ)About his journey from deciding to leave college and become a plumber to posting videos online.We also discussed overcoming the broke, fix, mentality and advice to anyone looking to join the industry.Reach out to Mack on TikTok, Instagram, YouTube:Plumb_AZEmail me if you want to be a guest, have questions, or would like free coaching:Brandon@ThatPlumbingPodcast.com
Send us a Text Message.In this episode Grant and I discuss what makes a good service manager. I recently took a leadership position at my company and we break down the dos and dont's in the trades.Reach out for FREE coaching: Brandon@ThatPlumbingPodcast.com
Send us a Text Message.In this episode, I discuss some red flags in an apprenticeship program with Grant.Finding the correct company with the right philosophy and culture is key. Contact me for FREE coaching! Brandon@ThatPlumbingPodcast.com
Send us a Text Message.In this episode, I talk to Michael S, with Tankless Evolution here in Phoenix. We discuss his unique approach to educating the customer with his patented tankless trailer that allows the customer to go uninterrupted during a remediation process or if their current tanked water heater has failed. We also go in-depth on the Navien 240A-2 and the benefits of tankless in general. Reach out to Michael: TanklessEvolution@gmail.com
Send us a Text Message.In this episode, I talk about how it all comes together by value stacking and creating options. I go over different techniques to develop options and how to add value instead of discounting your price.
Send us a Text Message.In this episode, I talk about diagnosing using the 3 vitals. This is one of the most important skills we provide as a professional tradesmen. Accurately finding the root cause of an issue and providing options for all budgets is what sets us apart from the completion.
Send us a Text Message.In this episode, I start to break down the anatomy of a service call. Starting with the on-site arrival, I discuss key points to start to building trust and a relationship before we even arrive.
Send us a Text Message.In this episode, I talk about what I believe it takes to motivate a team, build culture, and get them to adopt this philosophy. As a technician myself, this is what I would love to see in the industry. Leadership is key and finding the right person for the job is the number one objective.
Send us a Text Message.In this episode, I sat down with my good friend Cesar L. We talk about the different types of objections and how to overcome them.
Send us a Text Message.This episode I talk about the concept of letting the customer make their own decisions. We need to stop prejudging and making financial decisions for the customer and let them do that themselves.This is achieved by understanding the buyers journey and how we can effectively help them make the correct decision. Be the dealer…
Send us a Text Message.In this episode, I talk about the 3 most important skills, other than plumbing, that every service technician should master: Listening, Confidence, and Communication. Contacts me: Brandon@ThatPlumbingPodcast.com
Send us a Text Message.In this episode, I talk about 3 challenges facing modern service Plumbing, how we got there, and how we can overcome them.
Send us a Text Message.In this episode, I have the pleasure of sitting down with Grant G. to talk about the current state of the service plumbing industry and what we can do to start improving the customer service experience. Grant is a colleague of mine and has been in the plumbing field for over 20 years! His adoption of giving options is a testament to the power of "education of persuasion."Contact me: Brandon@ThatPlumbingPodcast.com
Send us a Text Message.Are you checking the three vitals at every call? Just like a doctor, plumbers have vitals to the Plumbing system that should be checked during every visit. Age, pressure, and water quality. These are the three leading causes for most plumbing problems. It’s crucial that we diagnose the entire system and not just fix the symptoms. Checking these three measurements will help you increase your ticket averages and provide better service to the custo...
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