Our Parking Industry

Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas recap the key themes and highlights from Season Two of the Our Parking Industry podcast. They discuss the importance of collaboration, communication, and standardization in the parking industry, reflecting on how these themes have emerged throughout their interviews. The hosts share their favorite moments from the season, including impactful interviews and the lessons learned. They also outline their goals for Season Three, emphasizing the need for listener engagement and the desire to explore diverse perspectives within the industry. Takeaways Collaboration, communication, and standardization are foundational for success. Building, borrowing, or buying solutions can save time and resources. Thoughtful purchasing decisions are crucial in the parking industry. Standardization helps improve customer experience and compliance. Effective communication is essential for both parkers and stakeholders. Understanding the problem is key to finding the right solution. The parking industry is evolving with technology and customer expectations. Engagement with listeners is a priority for future podcast seasons. Reflecting on past episodes helps identify common themes and challenges. The hosts aim to enhance their communication skills and industry knowledge. Chapters 00:00 Season Two Recap and Key Themes 03:14 Collaboration: Building Solutions Together 06:05 Standardization: Navigating the Parking Landscape 08:41 Communication: Bridging Gaps in the Parking Industry 11:45 Reflections on Season Two: Insights and Growth 14:20 Looking Ahead: Goals for Season Three 31:08 Our Parking Industry Podcast Wrap-Up

Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas discuss their conversation with Julie, the founder of Dixon Resources Unlimited. They explore her journey in the parking industry, focusing on on-street parking, policy impacts, and the importance of compliance and predictability in parking operations. The discussion highlights Julie's entrepreneurial spirit, the challenges faced in the industry, and the need for a people-centric approach to parking management. Takeaways Julie emphasizes the need for parking to be predictable. Not all policies are beneficial; forward-thinking is essential. Parking has evolved into a people management challenge. Compliance is foundational for effective parking operations. Investing in compliance is crucial for parking success. Julie’s entrepreneurial journey inspires others to take risks. Neighborhood parking issues are often overlooked in policy discussions. Technological advancements are changing the parking landscape. Standardization in parking practices is still a challenge. A people-centric approach is necessary for solving parking problems. Chapters 00:00 Introduction to Julie's Journey in Parking 02:42 The Evolution of Parking Policies 05:27 Julie’s Entrepreneurial Spirit and Impact 08:14 Challenges in On-Street Parking 11:05 The Importance of Compliance in Parking 13:02 Predictability in Parking Operations 15:50 Technological Advancements in Parking 18:28 Standardization in Parking Practices 21:07 People-Centric Approach to Parking 23:38 Conclusion and Reflections on the Episode

Summary In this episode of the Our Parking Industry Podcast, host Leigh Thomas engages with Clyde Wilson and Julie Dixon, exploring the evolution of parking enforcement, the impact of technology, and the challenges facing the parking industry today. Julie shares her journey into parking, the importance of compliance, and the need for balanced policies that address both parking and transportation needs. The conversation also touches on the role of bicycle infrastructure, curb management, and the future of parking as cities adapt to changing demands. Takeaways Julie Dixon's career in parking began as a community service officer in college. The importance of education in parking enforcement is paramount. Parking policies must adapt to technological advancements and community needs. The balance between parking availability and transportation options is crucial. Innovative solutions like transit passes can help mitigate parking issues. Bicycle infrastructure must be supported by secure parking options. Compliance in parking enforcement is essential for effective management. The need for predictable signage in parking areas is critical for user compliance. Collaboration among industry professionals is key to solving parking challenges. The future of parking requires a blend of technology, policy, and community engagement. Chapters 00:00 Introduction to the Parking Industry Podcast 02:13 Julie Dixon's Journey into Parking 06:42 The Evolution of Parking Enforcement 09:36 Dixon Resources Unlimited: A New Venture 15:26 Transformational Changes in the Parking Industry 21:37 Navigating Policy and Community Needs 25:14 Right-Sizing Parking Policies 27:56 Balancing Parking Solutions and Transit Options 33:49 The Challenge of Bicycle Infrastructure 38:50 Innovations in Curb Management 46:48 Navigating On-Street Parking Technology 52:28 Our Parking Industry Podcast Wrap-Up

Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas discuss their insights from an interview with Fed Revolte, the director of parking and curb management in Tampa. They explore themes of innovation, risk-taking, communication, hurricane preparedness, curb management, and the importance of quantifying the value of parking spaces. The conversation emphasizes the need for effective communication with stakeholders and policy makers, as well as the necessity of investing in parking to ensure its value is recognized. Takeaways Fed is a true innovator in parking management. Taking risks is essential for success in innovation. Effective communication is crucial for stakeholder engagement. Hurricane preparedness can enhance community support. Curb management is a growing challenge for municipalities. Policy makers play a significant role in parking decisions. Quantifying the value of parking spaces can advocate for investment. Investing in parking is necessary for operational success. Innovators must be willing to try new approaches. Understanding the logistics of parking is key to effective management. Chapters 00:00 Introduction to Fed and His Innovations 03:10 The Importance of Risk-Taking in Innovation 05:27 Communication and Stakeholder Engagement 07:51 Hurricane Preparedness and Community Support 10:17 Curb Management Challenges and Strategies 12:48 Navigating Policy and Communication with Decision Makers 15:21 Valuing Parking Spaces and Financial Advocacy 17:39 Conclusion and Key Takeaways 22:57 Our Parking Industry Podcast Wrap-Up

Summary In this episode of the Our Parking Industry podcast, Krista Olien interviews Fed Revolte, the Director of Parking and Curb Management for the City of Tampa. They discuss Fed's journey in the parking industry, innovative approaches to parking management, the importance of communication with the public, and the transition to frictionless parking. Fed shares insights on customer service, stakeholder engagement, and the challenges of implementing new technologies, including electric vehicle charging and curb management for micro-mobility. The conversation also touches on hurricane preparedness and unique experiences in the parking industry. Takeaways Fed Revolte's journey in parking began as a part-time cashier. Consistency in communication is vital for municipalities. Public meetings enhance communication and trust with the community. Frictionless parking has been well-received by the public. Customer service roles are evolving but remain essential. Engaging stakeholders requires transparency and honesty. The parking industry is moving towards multi-app environments. Hurricane preparedness is crucial for community safety. Electric vehicle charging policies need to adapt to new technologies. Balancing the needs of tourists and locals is a challenge. Chapters 00:00 Innovator of the Year: A New Recognition 05:51 Navigating Municipalities: Wisdom for Public Service 08:36 Effective Communication: Engaging with the Public 09:11 Frictionless Parking: Surprising Successes and Challenges 15:21 Customer Service in Parking: The Role of Attendants 16:59 Multi-App Environment: Embracing Customer Choices 18:09 Engaging Stakeholders: Transparency and Flexibility 20:49 Innovations Ahead: LPR Enforcement and Future Plans 25:21 Navigating Challenges in Parking Management 30:21 Emergency Preparedness and Hurricane Response 32:37 Curb Management and Micro-Mobility Solutions 38:49 Humorous Encounters in the Parking Industry 42:01 Our Parking Industry Podcast Wrap-Up

Insights from NPA 2025: Networking and Presentations Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas recap their experiences at NPA 2025, discussing the importance of networking, the value of presentations, and the significance of customer service in the parking industry. They share insights from their own presentation on auditing, the vibrant culture of Indianapolis, and the exciting innovations they encountered at the convention. The conversation emphasizes the need for a balance between technology and personal interaction in the industry, as well as the anticipation for future events. Takeaways NPA is a family-like gathering for industry professionals. Networking is a key benefit of attending conventions. Presenting at NPA was a positive experience with great feedback. Auditing is evolving into financial reviews. Customer service is crucial in the parking industry. Indianapolis offers a rich cultural experience. Social events enhance networking opportunities. High-quality presentations provide valuable insights. The industry must balance technology with personal service. Looking forward to NPA 2026 in Vegas. Chapters 00:00 Recapping NPA 2025: A Family Reunion 03:11 Exploring the Exhibit Floor: New Connections and Innovations 05:47 Presenting at NPA: Sharing Knowledge and Insights 08:52 The Evolution of Auditing: From Checks to Digital Reviews 11:35 The Importance of Customer Experience in Parking 14:13 Networking and Social Events: Building Relationships 16:55 Discovering Indianapolis: A City of History and Growth 19:27 Engaging Presentations: Learning from Industry Leaders 22:01 Finding Inspiration: The Heart of Parking Services 24:45 Looking Ahead: Future of the Parking Industry 28:41 Our Parking Industry Podcast Wrap-Up

Summary This conversation explores the evolving landscape of electric vehicle (EV) parking, focusing on insights from David Weber of SWTCH, a company innovating in EV software. The discussion highlights the importance of data, customer experience, and the challenges of management in the parking industry. It also addresses the role of government mandates, consumer-driven development, and the need for standardization in EV charging solutions. The speakers emphasize the necessity of continuous questioning and research to navigate the complexities of this emerging field. Takeaways SWTCH focuses on software and data for EV management. Innovation stems from identifying and meeting needs. Customer experience can be enhanced by learning from other industries. Government mandates can hinder technological advancement. Consumer choice drives the development of better products. Effective management plans are essential for EV charging. Training and knowledge are critical for parking operators. Standardization is preferred over proprietary solutions. Continuous questioning leads to better solutions. The industry is still in the early stages of EV integration. Chapters 00:00 Introduction to the EV Parking Landscape 03:07 Insights from David Weber's Interview 05:54 The Importance of Customer Experience in Parking 08:08 Government Mandates and Their Impact on EV Adoption 10:34 The Role of Management in EV Charging Solutions 13:20 Understanding EV Charger Types and Their Management 15:50 Challenges in EV Charging Management 18:48 The Need for Standardization in EV Solutions 21:16 Proprietary vs. Standardized Solutions 24:09 The Future of EV Charging Management 26:45 Conclusion and Call to Action 33:18 Our Parking Industry Podcast Wrap-Up

Powering the Future: AI, EV Charging, and the Evolution of Parking with Switch Summary In this episode of the Our Parking Industry podcast, Krista Olien and Lee Thomas interview David Weber from SWTCH, an EV charging company. David shares his journey from valet to parking professional and discusses the evolution of the parking industry, particularly in relation to electric vehicle (EV) charging. He explains the different types of EV chargers, the integration of AI in monitoring and managing chargers, and the importance of partnerships in the industry. The conversation also touches on the challenges of managing charger occupancy, the impact of government incentives, and the future of EV charging in public spaces. Takeaways David Weber's journey in parking began as a valet. SWTCH focuses on EV charging solutions for multifamily spaces. AI is used to monitor charger performance and uptime. There are three levels of EV charging: Level 1, Level 2, and Level 3. Level 2 chargers are the most practical for parking operators. Switch offers management solutions for EV chargers. Partnerships are crucial for success in the parking industry. Load management solutions help optimize energy use. Public charging presents opportunities for parking operators. Government incentives play a significant role in EV adoption. Chapters 00:00 David Weber's Parking Journey 02:24 SWTCH and the EV Charging Landscape 05:21 AI Integration in EV Charging 06:41 Understanding EV Charger Types 10:10 Managing EV Chargers Effectively 13:12 SWTCH Agnostic Approach to Charging Solutions 15:49 Bridging Parking and Technology 16:57 Managing EV Charger Occupancy 19:34 Load Management Solutions 21:28 Cloud vs. On-Premise Solutions 23:14 Public Charging Insights 26:05 EV Market Trends and Adoption 27:44 Government Incentives and Market Influence 30:25 Weather Impact on EV Charging 32:52 Customer Service Stories in Parking 35:01 Our Parking Industry Podcast Wrap-Up

Summary In this episode of the Parking Industry Podcast, Krista Olien, Clyde Wilson, and Leigh Thomas recap their insightful conversation with Mike Lauder from Scheidt & Bachmann. They discuss key takeaways from Mike's expertise in cybersecurity, the evolution of parking technology, and the importance of data security in the industry. The hosts reflect on the historical context of credit card payments in parking, the international perspectives on data security, and the future implications of AI in parking operations. They emphasize the need for continuous adaptation and management in a rapidly changing industry. Takeaways Mike Lauder emphasized the importance of appreciating every job leading to his current role. Perishable skills in technology require intentional practice to maintain. The transition from cash to digital payments has been significant in the parking industry. Cybersecurity is a growing concern with increasing data threats. International regulations on data security vary significantly. The history of credit card payments in parking shows a slow evolution. AI will play a crucial role in the future of cybersecurity. Understanding the complexities of the parking business is essential for new entrants. The need for expert guidance in technology is critical for success. Managing change effectively is vital for the future of the parking industry. Chapters 00:00 Introduction to the Parking Industry Podcast 00:54 Key Takeaways from Mike Lauder's Insights 03:27 The Evolution of Payment Systems in Parking 07:46 International Perspectives on Cybersecurity 09:16 The History of Credit Card Usage in Parking 16:47 The Role of AI in Cybersecurity 18:39 Preparing for the Future of Parking 24:37 Conclusion and Future Outlook 25:41 Our Parking Industry Podcast Wrap-Up

Summary In this episode of the Our Parking Industry Podcast, Krista Olien, Leigh Thomas, and special guest Mike Lawter discuss the evolution of the parking industry, focusing on technology, cybersecurity, and the importance of standardization. Mike shares his journey from web development to becoming the CTO of Scheidt & Bachmann, highlighting the challenges and advancements in the industry, particularly with the shift towards cloud-based systems and the growing importance of cybersecurity. The conversation also touches on the need for standardization in the parking industry to improve customer service and operational efficiency. Takeaways Mike Lawter transitioned from web development to the parking industry. The importance of maintaining technical skills as roles evolve. Cybersecurity is crucial for protecting data in parking systems. AI is expected to play a significant role in future cybersecurity measures. Standardization in the parking industry can enhance customer service. The shift towards hybrid systems is becoming more prevalent. License plate recognition technology is evolving rapidly. Scheidt & Bachmann operates with a focus on in-house development. International regulations impact how parking systems are implemented. Cross-training staff is essential for operational efficiency. Chapters 00:00 Introduction to the Parking Industry Podcast 01:15 Mike Lawter's Journey in the Parking Industry 04:52 Transitioning to Cloud-Based Systems 07:54 Understanding Cybersecurity in Parking 11:06 The Evolution of Cybersecurity Threats 13:56 AI and the Future of Cybersecurity 16:56 Scheidt & Bachmann: Company Overview 20:15 Navigating International Regulations 22:34 Challenges in University Parking Systems 25:37 The Shift Towards Hybrid Systems 27:48 License Plate Recognition and Privacy Concerns 30:40 Standardization in the Parking Industry 40:20 Our Parking Industry Podcast Wrap-Up

Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas discuss their interview with Kendra Petty, a seasoned professional in the parking industry. They explore Kendra's unique journey, her insights on the importance of attention to detail, the dynamics of customer service, and the role of women in the industry. The conversation highlights the need for grit and resilience in navigating the challenges of the parking sector, as well as the significance of collaboration and mentorship in fostering growth and professionalism. Takeaways Kendra Petty has a wealth of knowledge in the parking industry. Attention to detail is crucial for professionalism and growth. The parking industry is fundamentally a service industry. Women have made significant strides in the parking sector. Grit and resilience are essential for success in parking management. Collaboration and leveraging strengths are key to growth. Kendra's personal journey is inspiring and impactful. Customer service remains a priority in the evolving industry. The importance of preparing for future needs in parking management. Podcasts can serve as valuable resources for industry knowledge. Chapters 00:00 Introduction to Kendra Petty and Her Journey 03:06 Kendra's Unique Perspective on the Parking Industry 06:06 The Importance of Attention to Detail and Growth Mindset 08:34 Navigating the Service Industry Dynamics 11:11 Women in the Parking Industry: Breaking Barriers 13:56 The Role of Customer Service in Parking 16:46 Grit and Resilience in the Parking Industry 19:18 The Importance of Collaboration and Strength Management 21:55 Kendra's Book and Personal Journey 24:22 Concluding Thoughts and Future Directions 31:30 Our Parking Industry Wrap-Up

Summary In this episode, Kendra Petty shares her extensive experience in the parking industry, transitioning from operations to a technology-focused role at WAY. She discusses the unique features of the WAY super app, the importance of embracing technology in the parking sector, and the need for collaboration to address fragmentation in the industry. Kendra also emphasizes the significance of mentorship and the inclusion of women in parking, while providing insights on growth strategies and the future of the industry. Takeaways Kendra Petty has over 31 years of experience in the parking industry. She transitioned from operations to a technology role at WAY. WAY is a car super app that offers various services for drivers. The parking industry is becoming increasingly tech-driven. Collaboration is essential to reduce fragmentation in the parking sector. There is a need for more women in leadership roles within the industry. Mentorship plays a crucial role in career development. Growth can be achieved through organic means and acquisitions. Kendra emphasizes the importance of courage in pursuing growth opportunities. The future of parking will heavily rely on technology and data integration. Chapters 00:00 Introduction and Background of Kendra Petty 02:27 Transition from Operations to Technology 05:53 The Role of Technology in Parking Services 12:55 The Future of Parking and Technology 17:18 Addressing Fragmentation in the Parking Industry 20:12 The Importance of Diversity in Parking Leadership 22:46 Navigating the Music Industry's Challenges 24:26 The Importance of Mentorship 31:29 Driving Growth in Business 37:13 The Future of Parking: Technology and Service 39:12 Our Parking Industry Podcast Wrap-Up

Summary In this inaugural episode of the Grumpy Garage podcast, Clyde Wilson and John Van Horn delve into the transformational changes occurring in the parking industry. They discuss the evolution of payment methods, the impact of technology on pricing, and the challenges posed by outdated rate structures. The conversation highlights the importance of adapting to an educated customer base and the influence of venture capital on parking technology. They also debate the balance between automation and human interaction in parking management, emphasizing the need for informed purchasing decisions in a rapidly changing landscape. Takeaways The parking industry is undergoing significant transformations. Leadership's response to industry changes is crucial. Technology has revolutionized payment methods in parking. Pricing structures have evolved with technology advancements. Many municipalities still struggle with outdated rate structures. Monthly parking accounts receivable often reveals revenue losses. Automation in parking management is a contentious topic. Educated customers are demanding more from parking services. Venture capital is influencing the direction of parking technology. Informed purchasing decisions are essential for parking operators. Chapters 00:00 New Chapter 01:47 Transformational Changes in the Parking Industry 02:36 The Evolution of Payment Systems 04:51 Impact of Technology on Pricing 06:41 Challenges in Rate Structures and Audits 08:02 Monthly Parking and Revenue Collection Issues 09:43 The Role of Technology in Parking Management 11:21 Debate on Automation vs. Human Presence 13:15 The Balance of Technology and Customer Service 16:23 Transforming Customer Relationships 17:02 The Evolving Customer Landscape 18:14 Navigating Technology and Customer Expectations 19:30 The Shift from Hardware to Software 21:12 Understanding the New Tech Landscape 22:48 Challenges with New Technology 25:01 The Mystery of Software vs. Hardware 25:42 Simplifying the Parking Experience 29:06 Concluding Thoughts and Future Directions 29:09 Our Parking Industry Wrap-Up

Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas recap their conversation with Joaquin Rojas, highlighting his insights on the parking industry. They discuss the importance of high standards, effective training, and the behind-the-scenes work that ensures smooth operations. The conversation also touches on the challenges faced at Jackson Memorial Hospital and the implications of transitioning from gated to gate-less parking. Overall, the episode emphasizes the need for continuous improvement and strategic planning in the parking sector. In this conversation, Clyde, Krista, and Leigh discuss the evolving landscape of the parking industry, emphasizing the importance of operational readiness, training, and the transformational journeys of individuals within the industry. They explore the challenges posed by new technologies, pricing dynamics, and the necessity for empathy in customer service. The discussion highlights the need for managers to adapt to ongoing changes and to maintain a forward-thinking mindset to navigate future transformations effectively. Takeaways Joaquin Rojas provided valuable insights into the parking industry. High standards and training are crucial for success. Standardization is lacking in the parking industry. Behind-the-scenes work is essential for smooth operations. The Jackson Memorial experience taught important lessons. Continuous improvement is necessary to avoid complacency. Gate-less parking can be appropriate in certain situations. Planning ahead is vital for operational success. Customer service is impacted by employee training and standards. The parking industry must adapt to changing demands. Operational readiness is crucial for effective service delivery. Transformational journeys in the industry showcase personal growth. Understanding pricing dynamics is essential for success. The role of management is evolving with industry changes. Embracing new technologies requires careful planning and management. Customer experience must remain a priority amidst changes. Empathy in customer service is vital for industry success. Future planning should consider ongoing transformations. The parking industry is undergoing significant changes. Continuous learning and adaptation are key for managers. Chapters 00:00 Introduction to Joaquin's Insights 02:42 The Importance of Training and Standards 04:48 Behind the Scenes: Operations and Management 07:27 Challenges in Parking Operations 09:21 The Transition to Gateless Parking 11:57 Customer Service in the Parking Industry 14:13 Preparing for Future Changes 16:30 The Role of Technology in Parking 18:52 Conclusion and Future Conversations 41:34 Our Parking Industry Podcast Wrap-Up

Summary In this episode, Leigh Thomas, Clyde Wilson, and Joaquin Rojas discuss the intricacies of the parking industry, focusing on Joaquin's journey from a cashier to a director of parking and transportation. They explore the importance of empathy in managing hospital parking, the challenges faced in this unique environment, and the significance of training and customer service in valet operations. The conversation highlights the need for a strong foundation for growth in parking businesses and the value of understanding the industry from the ground up. In this engaging conversation, Leigh Thomas, Clyde, and Joaquin Rojas delve into the evolving landscape of the parking industry, focusing on the impact of technology, the importance of customer experience, and the ongoing debate between gated and gate-less parking systems. They discuss how advancements in technology have transformed operations, reduced the need for traditional bookkeeping, and enhanced decision-making through data analysis. The conversation emphasizes the significance of providing a positive customer experience to drive revenue and retention in a competitive market. Takeaways Starting as a cashier provides a unique perspective on the industry. Empathy is crucial when managing hospital parking operations. Training should be structured and comprehensive for new employees. Valet operations require high standards and attention to detail. Understanding the analytics of parking can drive business success. Customer service is paramount in the parking industry. Small companies should prepare for growth by hiring key roles early. A strong training program can lead to employee retention. Valet attendants should be trained in emotional intelligence. Successful parking management involves understanding both the business and the customer. The parking industry is shifting towards technology-driven operations post-COVID. Gated systems are still preferred for capturing revenue effectively. Technology has reduced the need for traditional bookkeeping roles. Customer experience is crucial for retention in the parking industry. Data analysis from technology aids in making informed operational decisions. Gated parking can provide a sense of security and reliability for customers. Gate-less systems may lead to customer dissatisfaction due to citation issues. Offering multiple payment options enhances customer experience. Mentorship plays a vital role in career development within the parking industry. Passion for the industry can lead to significant career growth. Chapters 00:00 Introduction to the Parking Industry 00:53 Joaquin Rojas: A Journey Through Parking 03:12 The Importance of Empathy in Parking Management 07:28 Hospital Parking: Unique Challenges and Solutions 11:10 Training for Success in Valet Operations 16:09 The Evolution of Parking Management 19:19 The Role of Technology in Parking Operations 20:28 Gated vs. Gate-less Operations 26:45 Customer Experience in Parking Management 34:19 Our Parking Industry Podcast Wrap-Up

Summary In this conversation, Krista Olien, Clyde Wilson, and Leigh Thomas recap insights from Chris Sherman's podcast, focusing on the integration of technology and people in the parking industry. They discuss the importance of understanding both the workforce and customers, the challenges of adapting to rapid technological changes, and the generational gaps in technology comprehension. The conversation emphasizes the need for effective communication and training to enhance customer experiences and the future implications of autonomous vehicles in the industry. In this conversation, Clyde and Krista delve into the evolving landscape of the parking industry, focusing on the integration of technology and the importance of communication within management. They discuss the challenges posed by generational gaps in technology adoption, the fragmentation within the industry, and the need for a cohesive approach to enhance customer experience. The conversation highlights the significance of mentorship and the role of technology in bridging gaps and improving efficiency. As the industry moves towards customer-centric innovations, the speakers emphasize the importance of understanding customer needs and adapting to technological advancements. Takeaways Chris Sherman emphasizes the artful blend of technology and people. Understanding the workforce is crucial for effective technology implementation. Generational gaps affect how different age groups interact with technology. The rapid pace of technological change requires constant adaptation. Effective communication is key to enhancing customer experiences. Different learning styles necessitate varied approaches to technology training. Testing new technologies is essential for successful implementation. The future of parking may involve more cars due to autonomous vehicles. Predicting technology's trajectory is challenging and often inaccurate. Customer experience is a priority for parking owners. Even small technology changes require thorough testing and adaptation. Younger developers may lack practical experience in the industry. Effective communication is crucial for management success. Chapters 00:00 Introduction to the Conversation 00:52 The Artful Blend of People and Technology 03:43 Understanding People in the Industry 05:34 Prioritizing People Over Technology 07:21 Generational Gaps in Technology Understanding 10:39 Adapting to Rapid Technological Changes 11:38 Experimenting with Technology Solutions 13:33 Different Learning Styles in Technology Use 15:20 Collaborative Learning Experiences 16:55 The Future of Autonomous Vehicles 18:35 Predicting the Trajectory of Technology 21:23 The Evolution of Parking Technology 23:29 Bridging Generational Gaps in Technology 26:06 The Importance of Communication in Management 27:52 Fragmentation in the Parking Industry 32:24 Narrowing Down Fragmentation Through Technology 36:11 The Future of Parking: Customer-Centric Innovations 40:31 Our Parking Industry Podcast Wrap-Up

Summary In this episode of the Our Parking Industry Podcast, Krista Olien interviews Chris Sherman, Chief Commercial Officer of Metropolis, who shares his unique journey into the parking industry, the evolution of technology in parking, and the importance of leadership and team empowerment. Chris discusses the challenges and opportunities presented by mergers, the impact of autonomous vehicles, and the significance of a customer-centric approach in enhancing the overall parking experience. He emphasizes the need for continuous learning and innovation to adapt to the rapidly changing landscape of the parking industry. Takeaways Chris Sherman's journey into parking began unexpectedly through his wife's connections. Leadership involves empowering teams and understanding their needs. Technology has transformed the parking industry from cash-only to digital solutions. Mergers create opportunities for growth but also require effective change management. A customer-centric approach is essential for balancing the needs of parkers and clients. Data management is crucial for enhancing customer experiences and operational efficiency. The future of parking includes adapting to autonomous vehicles and EV charging. Continuous learning and innovation are key to staying relevant in the industry. Building a strong team is foundational for success in any business. Understanding consumer habits allows for better service and dynamic pricing strategies. Chapters 00:00 The Journey Begins: Chris Sherman's Origin Story 08:33 Navigating Mergers: Transforming the Parking Industry 15:45 Embracing Technology: The Future of Parking 23:12 Customer-Centric Approach: Balancing Needs in Parking 27:57 Enhancing Consumer Experience Through Targeted Offers 28:50 Navigating Change in the Parking Industry 30:44 The Role of AI and Technology in Parking 32:59 Understanding Diverse Customer Needs 34:18 The Evolution of Navigation and Technology 36:30 Leveraging Data for Improved Customer Service 38:08 Opportunities and Challenges Ahead for Metropolis 40:55 Transforming the Parking Industry Through Innovation 41:12 The Importance of Integrity and Continuous Learning 42:49 Innovative Solutions in Parking Management 47:39 Our Parking Industry Wrap-Up

Exploring the West Coast: A Parking Industry AdventureSummaryIn this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas share their experiences from a recent trip to the West Coast, where they explored parking challenges in San Francisco, the impact of autonomous vehicles, and the historical significance of the Ferry Building. Clyde shares a sentimental story about the song 'Mill Valley' and its connection to his past, while the team reflects on the future of transportation and parking in an era of technological advancement.TakeawaysThe trip combined work and leisure, enhancing team bonding.Clyde's stories provide valuable historical context to their experiences.The song 'Mill Valley' holds sentimental value for Clyde, reflecting a challenging time in his life.San Francisco's on-street parking issues are complex and multifaceted.Autonomous vehicles like Waymo offer a glimpse into the future of transportation.The experience of riding in an autonomous vehicle was both exciting and informative.The team discussed the potential impact of autonomous vehicles on parking needs.Historical projects like the Ferry Building showcase TPN's long-standing involvement in the industry.The conversation highlighted the need for further research on autonomous vehicles and parking.The future of driving and parking will likely change significantly with technology advancements.Chapters00:00 Exploring the West Coast: A Team Adventure03:07 Clyde's Memories: The Story Behind Mill Valley06:00 The Impact of Music: Emotional Connections07:55 San Francisco's Parking Challenges: A Historical Perspective10:55 Waymo Experience: The Future of Transportation13:19 Autonomous Vehicles: Implications for the Parking Industry20:47 Exploring Autonomous Vehicle Designs23:47 Safety and Technology in Autonomous Driving25:32 Cultural Shifts and Future Generations28:14 Parking and Urban Planning in an Autonomous Future32:53 Historical Insights and Personal Reflections37:50 Our Parking Industry Wrap-Up

Buy, Build, Partner: Navigating Tech, Advocacy & Real Solutions in Parking Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas discuss the critical concepts of 'Buy, Build, Partner' in the parking industry. They explore the importance of partnerships in problem-solving, the need for advocacy within the industry, the challenges posed by buzzwords, and the necessity of managing digital payments effectively. The conversation emphasizes the importance of knowledge, communication, and staying focused on core competencies while navigating the evolving landscape of parking technology. Takeaways The concept of 'Buy, Build, Partner' is essential in the parking industry. Partnerships can enhance problem-solving capabilities. Advocacy for first-time parkers is crucial for effective communication. Knowledge of your facility and its operations is key to advocacy. Digital payments are a necessity that requires proper management. Buzzwords can distract from real needs in the industry. Understanding customer needs is vital for technology implementation. Mentorship can provide valuable insights and guidance. Staying focused on core competencies is important for success. The parking industry must adapt to new technologies and solutions. Chapters 00:00 Introduction to Buy, Build, Partner 09:08 The Importance of Partnership in Problem Solving 18:10 Advocacy in the Parking Industry 25:40 The Birth of FocusPoint and Flow Through 28:02 Lessons from Building vs. Buying Solutions 29:44 Navigating Buzzwords in the Industry 35:47 The Reality of EV Charging Solutions 41:07 Managing Digital Payments in Parking Operations 46:39 Our Parking Industry Podcast Wrap-Up

Summary In this episode of the parking industry podcast, Tim Maloney shares his extensive journey through the parking industry, from his beginnings as a valet to becoming a leader in parking technology and advisory. The conversation explores the evolution of technology in parking, the current state of the industry post-COVID, the impact of e-commerce and digital payments, and the future of EVs and autonomous vehicles. Tim emphasizes the importance of partnerships and staying focused on core competencies as the industry navigates these changes. Takeaways Tim Maloney's journey in parking began as a high school valet. The parking industry has seen significant technological evolution over the years. COVID accelerated the adoption of touchless and digital payment solutions. Digital payments are expected to dominate the parking payment landscape. Operators need to conduct thorough research before investing in EV charging solutions. Partnerships are crucial for parking operators to enhance their technology offerings. The parking industry is currently experiencing a wave of investment and consolidation. Understanding consumer behavior is key to adapting to industry changes. The future of parking will involve more integration of technology and data analytics. Operators should focus on their core competencies rather than trying to become tech companies. Chapters 00:00 Tim Maloney's Parking Origin Story 05:42 Evolution of Technology in Parking 08:49 Current State of the Parking Industry 11:59 Impact of Autonomous Vehicles and AI 19:01 The Rise of E-commerce in Parking 22:30 Risks and Considerations in Digital Payments 26:30 Building Trust in the Parking Industry 28:21 Evolving Financial Models for Operators 30:10 The Role of Technology Partnerships 33:14 Navigating the Build vs. Partner Dilemma 37:58 The Future of Electric Vehicles in Parking 45:52 The Evolution of Parking Technology 49:31 Our Parking Industry Wrap-Up