The Australian Small Business Show

Hello and welcome to this week's episode of The Australian Small Business Show.In today’s episode, Matt and Kristy Lee dive into one of the biggest challenges facing small business owners right now hiring the right people in a rapidly changing landscape. With 2026 firmly on the horizon, they explore how the rules of recruitment are shifting, why hiring mistakes are more costly than ever, and how business owners need to adapt their approach to attract and retain great staff in a competitive market .Kristy shares her expertise in recruitment, unpacking how AI is impacting both sides of the hiring process. From AI written resumes and cover letters to smarter use of technology in screening and job ads, this conversation highlights why business owners need to be more discerning, faster in their processes, and clearer than ever on what they actually need from a role. They also discuss why cover letters are losing relevance, the importance of speed in hiring, and why passive candidates are often your best option.The conversation also looks beyond the hire itself, emphasising the importance of always on recruitment strategies, using platforms like LinkedIn effectively, and ensuring your online presence genuinely reflects what it is like to work in your business. Matt and Kristy also talk about hiring as a retention strategy, the need to reassess roles before replacing them, and why onboarding should begin the moment a job offer is accepted.If you are planning to hire in 2026, or are already feeling overwhelmed by recruitment decisions, this episode is packed with practical insights to help you hire better, smarter, and with confidence.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/We’d love to hear from you!Subscribe to The Australian Small Business Show newsletter by visiting our website here: https://www.theaustraliansmallbusinessshow.com.au/Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we have a returning guest - James Brown from BizTach Guru. James is a Certified Master SYSTEMologist® | SME Technology Expert | Time-Saving Specialist | Business Systemisation Pro.James stands at the forefront of business operation simplification, with a rich 20-year history spanning from manufacturing to tourism, currently specialising in construction and building trades.Through his venture, BizTech Guru, he introduces business owners to SYSTEMology and works closely with David Jenyns, the founder of systemHUB and the SYSTEMology movement, diving deep into the methodology and building out course curriculums.James has presented to over a thousand people about SYSTEMology and has worked directly with over a hundred business owners himself to implement this methodology.Today we talk with James about when it might be time to outsource and get support systemising your business and how you might go about doing that.James helps us understand when our businesses need help systemising, what that means and how to go about getting specialist help.We have a look at how to identify the signs that your business needs some help, how to determine if a task is better to be outsourced rather than trying to do everything yourself and what the steps are for engaging a systems expert like James.Your business might be making good money, but you feel like you just don’t have your head above water. That may be the time to start thinking about improving your systems.If you’d like to connect with James, you can find his website here:https://www.biztechguru.com.au/Or connect with him on LinkedIn here: https://www.linkedin.com/in/systemologist/Want to hear more from James? Listen to our previous chat on Episode 52 - The Core Systems Every Business Needs with James Brown from BizTech Guru | PodcastsConnect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/We’d love to hear from you!Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are discussing our words of the year and why a word of the year can be more powerful than a New Year Resolution. It is not about perfection; it is all about direction.How you choose your word of the year will be personal to your journey as a small business owner. It should solve a current problem and help guide your decision when things get busy or messy.Your word of the year, like a New Year's Resolution, should make you fee slightly uncomfortable. So some thought is needed to ensure that it motivates change. Some prompt questions could be – What do I need more of this year?, What has been missing?In this episode Kristy-Lee and Matt share their own words of the year. You will be surprised how different they are.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/We’d love to hear from you!Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show! Today we are discussing the importance of slowing down to speed up in business, and why we all find it so hard as entrepreneurs and small business owner to take a break, re charge, refill our cup and take the time we need to pause.When we don’t take time to slow down, pause and rest, it’s very easy to get stuck in the weeds, and feel like you’re constantly chasing everything and everyone – and getting nowhere.Taking a break, pausing, slowing down can lead to feelings of guilt, worry and concern about the business – but the reality is the reward is far higher than the risk.When you pause you recharge your battery, both physically and mentally. This allows you to make better decisions, innovate, be creative and strategize better.In this episode Kristy-Lee and Matt share their own experiences and strategies of how slowing down to speed up has helped them in their businesses.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/We’d love to hear from you!Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we’re joined by returning guest Anthony Hopson. When we last had Anthony on the podcast he was talking about his work as a Finance Broker with his business Urban Brokers and today he is back to talk about how he supports business owners in an entirely different way – through teaching Breathwork.As Anthony shares today, how we breathe impacts our work performance, stress management, decision making and emotional regulation. Put simply, our state of being affects our breath, and our breath affects our state of being.Being unable to emotionally regulate can affect our quality of life – relationships at home, work, school, and social interactions. Breathwork can help with this. How we breathe can influence our stress response and how we can regulate from stressful events.In business, this can help with things like decision making, navigating difficult conversations, analysing information and pretty much all aspects of running a business.Breathwork and Ice/cold water immersion can be used therapeutically to: down-regulate and heal from chronic stress’ and trauma; managing anxiety including workplace stress/ task overwhelm and burnout; up-regulate out of depression and enhance energy production; improve sports and workplace performance through achieving higher focus – making more consistent coherent, balanced and emotionally regulated decisions.If you’re interested in learning more and working with Anthony you can contact him on Instagram here: https://www.instagram.com/the_urbanbroker/Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/We’d love to hear from you!Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode Kristy-Lee and Matt are talking through their 2025 years in review, from the lessons learnt to what went well. For many of us it’s been a tough year in business, so we’re not going to sugar coat it, this has been one of those years. Expectations have been high, budgets have been low and tensions have emerged.Then we turn our minds to 2026 and what we have on the horizon, both for the Australian Small Business Show and in our respective businesses, and life in general.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/We’d love to hear from you!Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode Kristy-Lee is sharing a simple but really helpful reflection practice that she does at the end of each year to help her start to map out how she will start the year ahead. And to show we walk the talk, we’re going to walk through this exercise live with you.There are 3 questions to ask yourself before the year wraps up:1)    What will you stop doing in 2026?2)   What will you keep doing in the new year?3)   What will you start doing next year?You can ask these questions of yourself for your business as a whole, every part of business, your health, your relationships, or just life!Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/We’d love to hear from you! To sign up to our newsletter, head over to the website at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we up from last week’s conversation with Elise from Thryv, shifting the focus away from tech tools and toward the deeper systems and processes that make a small business more resilient. As the year winds down and business owners across the country juggle school events, holidays, deadlines, and fatigue, they explore what it really takes to run a business that doesn’t constantly feel like a roller coaster. Our goal: helping small business owners put structure around the day-to-day so the whole operation doesn’t depend on one person showing up perfectly every single day.We begin with the backbone of every successful business, communication. From predictable team meetings to clear communication channels and consistent follow-through, we look at how these rhythms build trust and stability inside a team. Communication isn’t just internal; it’s also how you update customers, manage workflows, and keep everyone aligned when things change. Operations come next, including SOPs, flow charts, calendar structures, and review cycles. We speak candidly about how often small business owners keep everything in their head, even though it’s now easier than ever to capture processes using screen recordings or AI tools. Well-documented processes mean work can continue even when key team members are away, sick, or overloaded. We also explore decision-making frameworks, structures that prevent reactive choices, protect the business from wrong-fit clients, and guide consistent responses when things go wrong, such as losing a major client. Of course we also need systems for how you deliver your product or service. Whether it’s a client experience flow, consistent advice delivery, or using templates and scripts to ensure quality, we highlight how predictable delivery creates trust and scalability. Then there are financial systems. Not just bookkeeping, but true financial visibility. Knowing your numbers, tracking budgets, understanding acquisition metrics, and building recurring revenue models to reduce financial pressure. Finally, we wrap with a reminder that business resilience also depends on personal resilience. Burnout is real, especially at this time of year.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/We’d love to hear from you!Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we’re joined by Elise Balsillie from Thryv to talk about building business resilience and growth through smarter technology.As Head of Thryv Australia and New Zealand, Elise leads teams across customer channels, helping businesses streamline operations, embrace technology and grow with confidence through digital transformation.With more than 25 years of experience in media, education and technology, including two decades at Thryv, Elise is passionate about empowering small businesses and delivering solutions that provide them a competitive edge.Under her leadership, Thryv has been recognized as an 'Employer of Choice' for two consecutive years, reflecting her commitment to people and culture.Elise completed leadership programs from the Australian Institute of Company Directors and Harvard Business School.Connect with Elise and the team at Thryv at www.thyrv.com.auConnect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we’re talking about a time of year we all look forward to, but can often come with unnecessary headaches – Christmas close downs. Here’s what we cover:Communicating the Closure Early:Start telling people now, if you haven’t already. Use every channel: website banner, Google Business Profile, email list, socials, invoice footer, and phone voicemail. Be explicit about things like final working day, re-opening day, response times during shutdown and your emergency contact process (if you offer it). Preparing Your Team: With your staff, ensure you are following the correct process according to the relevant Modern Awards. Lock in leave dates early so there are no surprises and people have time to prepare. Make clear who’s “on call”, if anyone. Double-check payroll runs, public holidays, award requirements, leave loading, contractor cut-off dates.Client Expectations & Boundary Setting: Set boundaries like you mean them: “We are closed — emails will not be answered until X date.” “Urgent work must be booked before X.”Operational Wrap-Up Before Shut Down Checklist to run through:Final billings & invoices outChase debtors before Christmas (January money is imaginary money)Stocktake and re-ordering set for JanuaryAuto-responses set upBackups doneClient files and jobs moved to “ready to resume” status Update your phone voicemail (rookie mistake if you forget)Security & Risk Management:Be sure things are secure. Turn off what should be off. Lock what should be locked. If you’re a physical premises: alarms, cameras, shutters, utilities. If you’re digital: revoke any temp access, update passwords, check MFA settings.Cashflow Strategy for December/January:December can be a cash-in month, use it. If January is quiet considering things like bringing forward billings, pre-sell work for mid-January, offer early-bird discounts for Feb start dates and set aside a “silly-season float” to cover BAS, wages, and GST surprises.Use the Break Properly: This may be the only time that you genuinely get to rest – use it!Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are sharing 6 Sales Tips for Small Business Owners Sales is the lifeblood of every small business. But let’s be real, most of us don’t love it….This episode breaks down how to sell more effectively without feeling “salesy,” and how small business owners can turn conversations into conversions.1. The Mindset Shift: From Selling to Helping People hate being sold to but love being helped. Position your offer as a solution, not a transaction. Reframe sales as serving, you’re solving a problem that matters.2. Know Your Customer:Identify your ideal client, what keeps them up at night? Use their language, not yours. Mirror the way they describe their challenges. Don’t sell to everyone; speak directly to your niche.3. Nail Your Offer:Clarity beats cleverness. Make your product or service easy to understand and buy. Know the what it is that your thing does for your ideal client. 4. Build Trust Before You Pitch:People need at least 6-7 touch points before they will buy. You really need to build the know like and trust factor. Use content (podcasts, blogs, emails, social proof) to show your expertise. Case studies and testimonials are gold. Consistency and authenticity build familiarity, and familiarity builds trust.5. Close the Sale (Without Feeling Awkward):Don’t be afraid to ask for the business. The magic phrase: “Would you like to go ahead?” Handle objections by asking questions: “What’s holding you back?” or “What would make this a yes for you?” Remember, silence isn’t rejection. Give the prospect space to think.6. Follow-Up Like a Pro:Most sales happen after the 5th contact so persistence pays off. Automate where possible (CRM, email reminders). Keep the follow-up warm and human: “Just checking in to see if you had any questions,” not “Are you ready to buy?”Bonus Tip: The Numbers Don’t Lie and Measure What Matters:Track conversion rates, lead sources, and average sale value. Small tweaks in conversion % can create huge profit jumps. Learn from what’s working — then double down.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by returning guest Adrienne Donnelly from Seed Virtual Assistants and Organised by Adrienne to discuss the tricky topic of how to choose the right VA for your small business. Knowing you need (or want) a VA is one thing, but selecting the right one is quite another challenge. In this discussion we unpack how to make a great decision on who you engage as a Virtual Assistant for your small business. Adrienne is an experienced personal virtual assistant and mentor to other established and aspiring VA’s across Australia.Since the beginning, Adrienne has held a passion (and a knack) for all things organisation and facilitation and has made it her business to ensure all the t’s are crossed and the i’s are dotted, offering the ultimate peace of mind to the businesses and individuals she supports. Since launching her business, Adrienne has connected with industry professionals of all kinds. Now, she has a team of specialists that work with her on projects, including other VAs, graphic designers, photographers, videographers, copywriters, website developers and editors. With ever-growing opportunities in the digital world, and the capacity to work remotely, flexibly and often immediately, Adrienne believes that virtual assistants are becoming increasingly sought-after. Adrienne is also a co-founder of The Newcastle Virtual Assistants Network, which has fulfilled a need for connection and collaboration in the industry, and has become an incredible opportunity for local business owners since its inception in 2019. Connect with Adrienne: https://www.organisedbyadrienne.com.au/https://www.seedvirtualassistants.com.au/Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are talking about something that you might think we would have already covered here on the show – what actually is a ‘small business’. We’re looking at this both in terms of what the definitions various government agencies have, as well as our own perception of what small business means.The Definitions that Matter The Australian Taxation Office (ATO) defines a small business as one with under $10 million in annual turnover.The Fair Work Act on the other hand defines a small business as one with fewer than 15 employees.Then we can look at definitions under Australian consumer law, which has elements of both with under 100 employees and less than $10 million in turnover.The Australian Bureau of Statistics (ABS) have other definitions and they say a small business has 5-19 employees (less than that is deemed as a Micro Business).But do these definitions really matter? Or is it how you perceive yourself that mattes more? The reality is Small Businesses make up over 97% of Australian businesses, and we employ around 5 million people. We contribute over one-third of Australia’s GDP, yet we often sell ourselves short in importance as being small.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ ** Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are talking about the support networks we have around us as small business owners with Dr Leanne Faulkner from Fortitude at Work.A little about Leanne:Many people in the business community might know me as “the soap lady” or the “goat lady”. Our youngest son had suffered with eczema from birth and in an effort to ease his discomfort I learned how to make goat’s milk soap as a gentle protective skin care alternative. In 2004, Billie Goat Soap began. It was a humble affair initially and started in my kitchen. By 2010 we had grown to employ over 20 people and sold the products in over 2000 outlets around the country. Billie Goat Soap was the NSW Business Chamber Business of the Year in 2010 and the Myer Supplier of the Year (general cosmetics) at around the same time. I sold Billie Goat in 2012.  The challenges that came with growing a small business came at a cost to my mental health. Needing support, I was shocked to learn that there was nothing available specifically for me – a small business owner.  There were resources available for employees and the general public, but nothing for entrepreneurs and business owners. That put me on a path to lobby for change…Today, I work at the intersection of small business ownership and mental health. It’s quite a unique position. It means I know the realities that come with small business ownership and I am able to link that to our understanding of workplace mental health support strategies. I think it’s fair to say I am obsessed with supporting the mental health and wellbeing of small business owners. To connect with Leanne you can go to: LinkedIn: https://www.linkedin.com/in/leannefaulkner/Or her website: https://fortitudeatwork.com.au/Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are tackling the challenging topic of mental health and wellness as an Australian Small Business Owner.Let’s be real – being a small business owner is at times tough, stressful and can feel overwhelming. It’s difficult some days, weeks and months.October is Mental Health Month here in Australia, so we thought this was the perfect time to have a discussion about this.Matt and Kristy-Lee share their experiences on the impact running a small business has had on their mental health over the years, and some of the strategies they have put in place to try and protect their mental wellness.If you need support, there are many options available, including calling Lifeline: 131114Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!This week we are having a follow up discussion from last weeks chat with Amey Lee from Heart Content about Authentic Intelligence.In this episode we discuss how we’re using AI in our businesses, but keeping it real and authentic at the same time. We discuss the current challenges of using AI, and what we are seeing in the industries we work in, service and support when it comes to using AI really effectively.How are you using AI? And how are you balancing not using your true voice in the process? We’d love to hear from you.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by special guest Amey Lee from Heart Content.With years of experience helping brands bring together story, strategy, and content, Amey shows business owners how to increase their impact, streamline their marketing, amplify their message and attract their tribe by harnessing the power of brand story. Her career in brand and marketing spans more than 20 years and includes clients such as Fernwood Fitness, Guild Insurance, Atherton and a role at the BBC where she helped deliver a learning campaign and broke a world record in the process. Amey’s creative brain can turn out winning ideas and brilliant copy, whilst her strategic half is an expert in finding your difference, establishing your value, identifying your audience and translating these ideas into tangible goals that help to grow your business. In this episode we aren’t talking about Brand Strategy though – we’re talking about the other AI – Authentic Intelligence. Amey shares her brilliant thoughts on how to integrate your own authentic intelligence into your content and messaging, in a world where we are all using AI every day.If you’d like to contact Amey you can reach her:At her website: https://www.heartcontent.com.au/On LinkedIn: https://www.linkedin.com/in/ameylee/On Instagram: @heartcontentauOn Facebook: https://www.facebook.com/heartcontentauConnect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we’re talking about dealing with difficult people – because let’s face it, if you’re in business, you’ll need to deal with difficult people at some point or another. Whether it’s a customer, client, supplier, even the ATO. It’s not a maybe, it’s a guarantee.As business owners there are different types of difficult people we might encounter. Customers or clients is one type. This might be the complainers, the slow payers, the ones who “know better” or the boundary breakers.Then there are suppliers, ones who provide unreliable deliveries, shifting terms, or ghost you when things go wrong. We also have Referral Partners, perhaps they promise too much and underdeliver, or send you nightmare clients. Then of course there is staff – but that’s for a whole other episode.We then share some practical strategies to help you deal with difficult people:Set Boundaries EarlyContracts, clear payment terms, upfront expectations.Don’t let “just this once” become the norm.Stay Calm, Stay ProfessionalDon’t mirror aggression or emotion — it escalates.Script for customers: “I hear your concern. Here’s what we can do.”Know When to Walk AwayFire a client/referral partner if they’re draining your business.Red flag: If they cost more than they bring in (time, energy, money).Document EverythingEspecially with suppliers and regulators. Email > phone call.Keeps emotion out, creates a paper trail.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are talking about surviving your first firing! When you start hiring staff, you don’t exactly think about how you might fire them, but at some point in your small business journey, terminating the employment of one of your team will be a reality, and let’s be honest, it won’t be fun.In this discussion we look at the emotional toll firing might have on you, and why this causes so many of us to put it off way longer than we should.Kristy-Lee also shares her expertise in the technical legal and compliance side of terminating staff, both within probation and beyond.We then look at what to do after the firing, both when it comes to the individual involved and the team. Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by Shandra Moran from The Transit Lounge to chat about the rise of the service based side business.The Transit Lounge helps Women grow a service-based Side Business to support them in the future – so they can earn great money, doing work they love, without burning out.Before creating the Transit Lounge, Shandra had an eclectic career as…• A national multi-award winning Promotions & Marketing Director in the dynamic Radio industry• Talent Manager for the Merrick & Rosso Show on Foxtel• Head of People & Operations at a human performance consultancy– including managing one of the largest organisational culture change programs ever undertaken in AustraliaShe is also a qualified Executive, Business and Results coach, has completed the Mindfulness Based Stress Reduction [MBSR] program, is an accredited international Money Breakthrough Coach, Podcast Host and co author of international best selling book Elevate Your Success.Shandra believes in lifelong learning, applying what I learn and sharing it with others so they can apply it too. I want to help as many people as possible to earn great money doing what they love, without burning out on the way.Shandra wants to help as many people as possible to create that world, by helping them to earn great money, doing what they love, without burning out on the way.If you’d like to connect with Shandra, you can visit her website here: https://thetransitlounge.com/You can connect with her on LinkedIn here: https://www.linkedin.com/in/shandramoran/Or on Instagram here: https://www.instagram.com/thetransitloungeConnect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.