Promptly Speaking: An IBPAP Official Podcast

She once thought she’d wear a white coat and stethoscope… but life had bigger plans. Claire Alfonso didn’t just find a career, she found a mission. Today, as Global Vice President at Concentrix, she’s helping shape an industry where a single decision can uplift thousands of Filipino lives. In this episode, Claire opens up about surviving the tough days, leading global teams while raising a family, and why she believes “Filipinnovation” happens at the intersection of technology, grit, and genuine care for people.

Eppie Titong has seen the IT-BPM industry grow, and he has grown right alongside it. What started as a leap of curiosity became a life of purpose, leadership, and impact. Now, as Senior Vice President and Country Manager of VXI Philippines, he carries the same hunger and humility that first got him in the door, proving that growth isn’t about where you start but how you keep showing up.

From Roxas City to Harvard and back, Geraldine Acuña-Sunshine has come full circle bringing world-class learning home through Khan Academy Philippines. With a heart for service and a passion for innovation, she’s proving how technology can open doors, spark curiosity, and make quality education accessible to learners across the country. In this new episode of Promptly Speaking with Jack Madrid, see how one woman’s mission is transforming the way Filipinos learn.

IBM’s Senior Vice President and Chief Human Resources Officer Nickle LaMoreaux sits with host Jack Madrid to share how a bold move to Asia reshaped her career and why the world should never underestimate Filipino talent. After championing the tech giant shift toward a digital-first, AI-enabled HR, her 25-year journey offers a front-row seat to a story shaped by reinvention, resilience, and the courage to lead through uncertainty. If you're charting your own path and embracing transformation, this one’s for you.

EY Global Delivery Services Philippines Location Leader Denchu Decino shares how growing up with humble beginnings and spending eight years in the seminary shaped his values, fueled his curiosity, and inspired him to build a career around continuous learning and purpose. A champion of Filipino talent for 25 years, his story is a reminder of how far gratitude and determination can take you. 💡

From call center floor to the C-suite. Nicki Agcaoili’s 25-year journey from agent to Chief Country Executive of Carelon Global Solutions Philippines proves that success in the IT-BPM industry isn’t just possible—it’s earned. In this episode of Promptly Speaking with Jack Madrid, Nicki shares how he rose through the ranks without losing touch with his roots. He opens up about leading with humility, challenging hierarchies, and championing Filipino leadership on the global stage. 🌍💼

🎧 Join us as we dive into the powerhouse mindset of the woman driving Aboitiz InfraCapital's boldest innovations!Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia.

Join us on Promptly Speaking: An IBPAP Official Podcast as we uncover Haidee’s inspiring journey and leadership philosophy. Don’t miss it! 🎙Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.

AI is transforming our world—but at what cost? In an era of rapid technological change, we must critically assess reality, separate fact from fiction, and navigate the future with clarity.Will AI take our jobs? How will it shape society? And how can we harness technology to create a world where we truly flourish?Join us on Promptly Speaking: An IBPAP Official Podcast as we dive into these big questions with Nathalie Nahai, renowned author and web psychologist. The future is in our hands.Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines

🎙 Did Mar Roxas ever plan to become a Cabinet Secretary?From a promising career in banking to leading national policies—how did this shift happen? In this episode of Promptly Speaking, we explore Mar Roxas' journey, his vision as DTI Secretary, and the pivotal moments that led him to shape the Philippine IT-BPM industry.What drove his transition? Tune in to find out! Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines

Episode 11: The Season 1 Finale of Promptly Speaking: An IBPAP Official Podcast is now live!💪 Courage, grit, and purpose! Her mantra speaks for itself! Watch as we sit down with Ayhee Campos, Country and Business Head of Infosys BPM Limited and Vice Chair of IBPAP, as she shares her journey of adaptability and ambition. Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines

Episode 10 of Promptly Speaking: An IBPAP Official Podcast is now live! Watch as we sit down with Peter Maquera, Chief Executive Officer of Microsoft Philippines, as he shares his insights on the impact of Artificial Intelligence on the future of work. As a leader in a technology company shaping the future with Artificial Intelligence, he’s on a mission to demystify AI’s role. Will it disrupt industries like IT-BPM, or guide us into a new era of innovation? 🤔💡 Curious about how AI will impact our future? Don't miss this exclusive conversation with Peter Maquera on Promptly Speaking: An IBPAP Official Podcast. Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines

📢 Episode 9 of Promptly Speaking: An IBPAP Official Podcast is now live! Join us as Michael McCullough, Founder & Chairman of KMC Solutions, as he shares how he swiftly adapted to the unique business landscape in the Philippines and evolved KMC's business model to stay agile in a dynamic market. Don't miss his valuable insights!Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines

📢 Episode 8 of Promptly Speaking: An IBPAP Official Podcast is now live! Join us as Joel Consing, President & CEO of Maharlika Investment Corporation, shares his experience from the trading floors of global capital markets to managing the Philippines' first sovereign wealth fund.Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines

📢 Episode 7 of Promptly Speaking: An IBPAP Official Podcast is live! Join us as Tarun Sareen, Managing Director of Sun Life Global Solutions, shares his personal and career journey in the financial services industry. Don't miss it!Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines

In this episode of Promptly Speaking, we listen to the extraordinary story of the visionary founder of RGS Global Solutions, Ralph G. Santos. From humble beginnings to leading a global enterprise, this episode explores the trials and triumphs that paved the way for an incredible journey of success.Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines

Welcome to Episode 4 of Promptly Speaking: An IBPAP Official Podcast! In this episode, we speak with Jericho Go, President and CEO of RL Commercial REIT, Inc. and SVP and Business Unit General Manager of Robinsons Offices. Tune in as Jericho shares his story of discovering his passion and motivation as he leads with humility and purpose in the real estate world.Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels. 🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking

Welcome to the second episode of Promptly Speaking: An IBPAP Official Podcast! Get ready for another inspiring session as we sit down with none other than real-estate icon, David Leechiu, the CEO of Leechiu Property Consultants. Join us for a wisdom-filled conversation as we delve into David's extraordinary life journey. Together, we learn from a leader in the biz in navigating through the ins and outs of the Philippine real estate market.

For our pilot episode of Promptly Speaking, we sit down with Ambe Tierro, Country Managing Director and Technology Centers Lead of Accenture in the Philippines. Join us as Ambe gives a glimpse of her life from her humble beginnings to becoming the head of one of the leading IT-BPM companies in the country. Discover how she overcame the challenges in leadership while gracefully balancing family life and her career. Tune in for an engaging conversation with one of the industry's most remarkable women.

Welcome to Episode 5 of Promptly Speaking: An IBPAP Official Podcast! In this episode, we speak with , Offshore Industry Expert and Executive Advisor to the NCC Group, a UK-based cybersecurity solutions adviser. Tune in as we talk about the PH advantage to UK investors, and establishing global business delivery services with the Philippines. 🏢🌍Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels. 🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking