MGMA Podcasts

In this episode of the MGMA Insights Podcast, host Daniel Williams, Senior Editor at MGMA, speaks with Michael Tutty, PhD, MHA, FACMPE, Group Vice President at the American Medical Association (AMA). Tutty leads the AMA’s efforts in improving professional satisfaction and practice sustainability for clinicians across the country. Together, they explore critical issues impacting clinician well-being, including burnout, administrative burdens, and the importance of curiosity as a superpower for finding solutions. This conversation provides practical insights for medical practice leaders on how to tackle these issues and create a healthier work environment for their teams.Key Takeaways:The Challenge of Clinician Burnout: Over 50% of physicians report signs of burnout, driven by administrative burdens, increased workload, and a lack of time spent on patient care. Tutty emphasizes the importance of addressing system-wide issues that lead to burnout, rather than placing the burden solely on individuals."Burnout manifests in the individual, but it originates as a systems issue."The Cumulative Burden of Administrative Tasks: Clinicians face a rising volume of electronic health record (EHR) management and patient messages, especially post-COVID. The influx of patient inquiries through portals has increased workload by over 150%, taking time away from direct patient care.System-Level Solutions Over Individual Resilience: While mindfulness and resilience training are valuable, Tutty advocates for a focus on fixing systemic issues within the healthcare environment. The AMA is working on providing tools and resources that empower healthcare organizations to reduce administrative burdens.Curiosity as a Problem-Solving Tool: Tutty encourages medical leaders to adopt a mindset of curiosity to find solutions. This approach can turn feelings of helplessness into opportunities for improvement. He shares an example of how asking questions about a seemingly small administrative task led to a more efficient process using digital tools."Be curious, not judgmental... When you're curious, you can start to find solutions and fixes."Data-Driven Insights: Tutty presents recent AMA research highlighting the drivers of burnout, including EHR time, imposter syndrome, and mistreatment by patients and families. He also emphasizes the potential for internal improvements within healthcare organizations, based on a study showing that 75% of the problems reported could be addressed internally.Resources:Michael Tutty at AMAAmerican Medical Association MGMA Leaders Conference - Register HereMGMA Leaders Conference Schedule - Check HereMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Kelly Ladd, the CEO of Piedmont Internal Medicine in Georgia and the MGMA Legislative Liaison of the Year. Kelly shares her journey of becoming a passionate advocate for small medical practices, navigating the complex legislative landscape and the critical role MGMA plays in supporting administrators like herself.Key Takeaways:Kelly's Unexpected Honor: Kelly describes her initial reaction to being named the MGMA Legislative Liaison of the Year. "I was very shocked, and I was actually rendered speechless. Anyone who knows me knows that is quite a feat, because I typically have something to say on pretty much everything."Establishing Piedmont Internal Medicine: Kelly recounts the whirlwind process of offboarding 10 physicians from a health system and launching a private practice in just six weeks, highlighting the importance of MGMA resources during this transition.The Vital Role of MGMA for Small Practices: Kelly emphasizes the critical need for small and medium-sized practices to be part of an organization like MGMA, which provides essential information, networking opportunities and support to navigate the complex regulatory landscape.Navigating the Legislative Landscape: Kelly shares her journey into advocacy, starting with her involvement in a local ENT organization and eventually becoming an active participant in MGMA's legislative efforts at the state and federal levels.The Impact of Legislation on Small Practices: Small practices face significant financial strain due to decreasing reimbursements and increasing expenses. Such challenges underscore the importance of advocating for policies that consider the operational and financial implications.Encouraging Grassroots Advocacy: Kelly encourages MGMA members to actively participate in the organization's advocacy efforts, such as responding to surveys, contacting their representatives, and sharing personal stories to help legislators understand the real-world impact of proposed policies.Kelly's Passion Beyond Her Professional Role: In addition to her advocacy work, Kelly shares her involvement as a Taekwondo instructor and her commitment to supporting homeless youth through organizations like Covenant House.Resources:MGMA Legislative Liaison ProgramMGMA AdvocacyPiedmont Internal Medicine2024 MGMA Awards RecipientsCovenant House of GeorgiaConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

Today's Guests: Steve Quach, MD, CEO of Chimera Leadership Group, and Gwen Dooley, NP, VP of People, Growth, and Strategy at CarePoint Health ColoradoEpisode Summary:In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Steve Quach and Gwen Dooley, who are both featured speakers at the upcoming MGMA Leaders Conference. Their session, titled Leading Through the Gray: Unlocking Your Greatest Potential, addresses leadership challenges in uncertain and complex environments. The conversation dives into their professional journeys and offers insights on navigating the gray areas of leadership in healthcare, particularly during times of ambiguity and volatility.Key Takeaways:Understanding Uncertainty in Leadership:Steve Quach highlights the difficulty of transitioning from clinician roles to leadership, emphasizing that traditional healthcare training doesn't prepare individuals for the psychological challenges that come with leading in uncertain environments. He explains, “Good leaders don’t avoid discomfort, they run towards it."Bridging the Gap Between Clinical and Administrative Roles:Gwen Dooley reflects on her transition from bedside care to healthcare administration, acknowledging the divide between the two. She advocates for leadership development to bridge this gap, noting that uncertainty is inherent in both roles.Applying the VUCA Framework:The concept of VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) was a key theme. Gwen explains that military leaders originally coined this term, which has since been adopted by the business world. The key to managing VUCA? Flexibility, agility, and the willingness to experiment.Overcoming Psychological Barriers:Both guests stress the importance of recognizing and testing assumptions when faced with uncertainty. “Having a trusted person to help you test those assumptions is essential,” says Gwen. They suggest working with mentors or colleagues to navigate difficult situations.The Neuroscience Behind Uncertainty:Gwen and Steve share insights on how our brains respond to uncertainty, explaining that while part of our brain craves security, another part thrives on excitement and change. Understanding this duality can help leaders better manage their emotional responses and make more effective decisions.Practical Tips for Managing Uncertainty:Steve recommends setting aside daily brain space to manage challenges and uncertainty. He emphasizes, “Even 15 minutes to prepare and review each day allows leaders to be more intentional about prioritizing efforts for both short-term and long-term results.”Resources Mentioned:MGMA Leaders Conference – Link to sessions featuring Steve Quach and Gwen Dooley.Chimera Leadership Group – Learn more about Steve Quach’s leadership development firm.Carepoint Health – Gain more insights about Gwen Dooley.Be sure to listen to this episode and join the conversation at the MGMA Leaders Conference, where Steve and Gwen will offer further insights into navigating uncertainty and unlocking leadership potential. Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

Guest: Melinda Mastel, MBA, MS, FHFMA, CMPE, PMPIntroduction: In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Melinda Mastel, a healthcare finance professional and continuous learner, to discuss her career journey and insights on early career development. Melinda is set to co-present at the MGMA Leaders Conference in a session focusing on early careerist leaders in healthcare. Tune in to hear about the challenges early careerists face, the importance of continual learning, and actionable advice on career development and work-life balance.Key Takeaways:Lifelong Learning and Versatility:Melinda’s passion for lifelong learning has shaped her career path. With multiple degrees and certifications, including an MBA and MS in healthcare administration, she emphasizes the importance of broadening your skill set. “Looking at skill building helps you become a more versatile professional, able to contribute beyond your specific role,” she shares.Her diverse certifications have allowed her to step into interim roles and assist her organization in areas beyond finance, providing a broader perspective on healthcare.Balancing Career and Well-being:Melinda candidly reflects on her experience with early career burnout. “I was volunteering for everything, working 12-hour days, and not focusing on my well-being,” she recalls. The COVID-19 pandemic served as a catalyst for her to reprioritize her health and personal interests, reinforcing the need for work-life balance.For early careerists, she advises prioritizing hobbies, health, and well-being alongside professional goals, emphasizing that “career paths are not linear, and it's important to find balance.”Mentorship and Peer Support:Melinda believes in the power of peer mentorship and has both mentored others and benefited from mentors herself. “We all have something to teach each other, no matter our stage of career,” she says, encouraging early careerists to seek out mentorship opportunities, even in informal settings like casual coffee chats.Challenges for Early Careerists:Key challenges include building relationships in a hybrid or remote work environment, understanding AI and technology advancements, and managing career expectations. “Comparison is the thief of joy, and early careerists need to understand that everyone’s career path looks different,” she advises.She also highlights the importance of being open to different opportunities rather than rigidly focusing on climbing the career ladder.Resources and Links:MGMA Leaders Conference 2024: Early Careerist Session InformationMGMA Stat Polls – Sign UpDon’t miss Melinda Mastel’s interactive session at the MGMA Leaders Conference, where she’ll co-present on strategies and insights for early careerists. Stay tuned for more MGMA Member Spotlight episodes!Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

Welcome to this week’s episode of the MGMA Week in Review Podcast, hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. In today’s episode, we cover a range of critical topics affecting healthcare leaders, including a wave of bipartisan health legislation passed in the U.S. House of Representatives, the complexities of employee monitoring in healthcare, and the role of artificial intelligence (AI) in streamlining electronic health records (EHRs). We also dive into the rising DIY medicine trend and discuss important cybersecurity measures for healthcare organizations.Key Takeaways:Bipartisan Health Legislation:This week, the U.S. House of Representatives passed 14 bipartisan health bills, all aimed at improving the well-being of Americans. The focus is on strengthening Medicaid and Medicare, preventing fraud, and supporting vulnerable populations, such as individuals with Down syndrome.These bills include the Medicaid Program Improvement Act and the Fraud Prevention Act. A key aspect is the extension of telehealth provisions for Medicare, which could significantly improve access for non-English speakers and diabetes prevention programs. “Almost all 14 bills passed unanimously, signaling strong bipartisan cooperation in Congress,” said Colleen.Employee Monitoring in Healthcare:Daniel highlighted an article from Becker’s Hospital Review on employee monitoring in healthcare. The article stresses the importance of transparency, legal compliance, and employee morale when implementing monitoring systems.“Transparency is essential. Employees are more likely to accept monitoring if they understand why it’s being done,” Daniel quoted from the article. Leaders must balance monitoring for operational improvements without compromising employee trust and morale.DIY Medicine:Colleen explored the DIY medicine movement, where patients turn to online communities to create their own versions of prescription drugs, such as GLP-1 weight loss medications. This trend reflects growing frustration with high healthcare costs and limited access to medical care.While this offers patients a sense of control over their treatments, healthcare professionals warn of the dangers. “Healthcare professionals like Michael Snyder from Rose Medical Center in Denver advise patients to consult their doctors before attempting any DIY hacks,” Colleen mentioned.AI in EHRs:The episode also covers how AI is helping reduce physician frustrations with EHRs. AI tools can automatically capture and input data, allowing doctors to focus more on patient care. However, AI isn’t a universal fix and could introduce new complexities.Daniel shared a physician's testimonial: “I spend less time charting and more time talking to my patients, which is why I became a doctor in the first place.” This reflects the potential for AI to enhance doctor-patient interactions.Cybersecurity in Healthcare:The MGMA Stat Poll revealed that 72% of medical group practices have increased their cybersecurity spending due to heightened threats and the growing reliance on cloud-based platforms.Daniel discussed his recent interview with Chris Bevil, Chief Information Security Officer at InfoSystems, who emphasized the importance of clear AI security policies in healthcare. “Generative AI isn’t going to take your job unless you refuse to adapt to it,” Bevil noted, underscoring the need for secure and effective AI use.Resources Mentioned:Bipartisan Health BillFierce Healthcare: Healthcare LegislationBecker’s Hospital Review: Employee Monitoring – 4 Things Leaders Should KnowAxios: DIY MedicineMedical Economics: AI Cuts Physician Time and Frustration with EHRs in Some InstancesMGMA Stat Poll ResultsConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Steve Dickens, the recipient of the 2024 MGMA Lifetime Achievement Award. Steve shares his remarkable journey, highlighting the pivotal role MGMA has played in his career development and his passion for mentoring the next generation of healthcare leaders. This conversation offers valuable insights for MGMA members looking to maximize their organizational involvement and unlock new opportunities for growth and impact.Key Takeaways:Steve's Early Career and the Importance of Professional Associations: Steve recounts his start in a small town in Tennessee and the pivotal moment when his colleagues encouraged him to join MGMA, leading to a transformative experience.The Transformative Power of MGMA Membership: Steve emphasizes the wealth of resources, education and connections MGMA has provided, crediting the organization as a driving force behind his career success.Navigating the MGMA-ACMPE Merger: As MGMA Chair during the merger, Steve shares the challenges and triumphs of the process, underscoring the importance of communication and relationship-building.Engaging with the MGMA Audience: Steve reflects on his dynamic workshop sessions, highlighting his approach to connecting with the audience and providing practical, problem-solving insights.Leveraging Education and Experience: Steve discusses how his formal education, including a Juris Doctor and a Master's in Educational Psychology, have shaped his critical thinking and communication skills, which he applies in his healthcare roles.Championing Diversity and Inclusion: Steve's involvement in the Diversity Leadership Council and Practice University demonstrates his commitment to fostering an inclusive and supportive environment for healthcare professionals.Advice for MGMA Members: Steve encourages members to actively participate, raise their hand, and be willing to put in the work, emphasizing the importance of building relationships and maintaining a positive reputation.Reflecting on Career Highlights: Steve shares that his proudest moments have been witnessing the growth and achievements of the individuals he has mentored, underscoring the profound impact of personal connections and relationships.Resources:Steve Dickens at MGMA2024 MGMA Awards RecipientsMGMA MembershipConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

Welcome to another episode of the MGMA Insights Podcast. Your host, Daniel Williams, Senior Editor at MGMA, is joined by Chris Bevil, Chief Information Security Officer at InfoSystems, Inc., Tennessee. Chris, a leader in health informatics and cybersecurity, brings over two decades of experience to the table, and today he dives deep into one of the most crucial topics in healthcare: how medical practices can navigate the complexities of cybersecurity and generative AI. Chris also shares his journey, from collegiate baseball to healthcare cybersecurity, adding a personal touch to this insightful episode.Major Takeaways:Generative AI and Cybersecurity: Chris clarifies the distinction between AI and generative AI (Gen AI), emphasizing that while AI is evolving rapidly, it won’t replace jobs as long as people are willing to learn and adapt. As he points out, "You constantly have to have humans in the loop. AI isn’t going to take your job if you're willing to embrace it and learn how to use it."Guardrails for Generative AI: Chris highlights the importance of healthcare organizations establishing clear policies for the effective and compliant use of generative AI. "You need to have a defined strategy for your organization because you don’t know where the data is going when you use tools like ChatGPT."Training Employees for Cybersecurity: Chris underscores the importance of ongoing training to protect against phishing and other cyber threats. "You can build all the firewalls in the world, but the human element is still the weakest link. Training your people to recognize phishing and other threats is essential."AI-Driven Data Privacy: In an AI-driven environment, safeguarding patient information is a top priority. Chris warns that many tools, like ChatGPT, may not be secure enough for handling patient data. He advises, "Be careful about putting personal data into generative AI tools. Ensure you're using secure platforms designed with privacy in mind."Simple Strategies for Cybersecurity: Despite the complexity of cybersecurity, Chris encourages practices to focus on foundational principles like risk assessments, governance strategies, and employee training. "It’s all about having a framework in place to mitigate risks. Training your team is the best defense."Resources:Chris Bevil’s Session at the MGMA Leaders Conference: Register HereMGMA Leaders Conference Information: Learn MoreAdditional Resources on Cybersecurity in Healthcare: Link to a comprehensive guideBe sure to join Chris Bevil at the MGMA Leaders Conference on Monday, October 7th, for his session, Navigating Cyber for Gen AI in Practice, where he will provide deeper insights into the cybersecurity challenges and opportunities presented by generative AI. Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

 In this episode of the MGMA Insights Podcast, host Daniel Williams is joined by two key leaders from Emerson Health: Craig Nesta, Vice President of Physician Practice Management, and Mike Tracy, Administrative Director. Together, they discuss the Emerson Health Administrative Fellowship Program and its impact on addressing workforce challenges in healthcare. Craig and Mike share their insights on how to build and sustain fellowship programs that cultivate future healthcare leaders, as well as their experiences mentoring and developing talent.Major Takeaways:Building a Fellowship Program from Scratch: Craig Nesta shares how Emerson Health built its administrative fellowship program from the ground up starting in 2017. The program is designed to grow healthcare leadership talent by offering real-world, hands-on experience in healthcare administration. “We started it from scratch, and anybody can do what we did,” Craig explains. Since its inception, the program has grown significantly, helping Emerson Health fill critical talent gaps.Mike Tracy’s Success Story: Mike Tracy, a former fellow who now serves as Administrative Director at Emerson Health, shares how his experience in the fellowship program helped launch his career. “I joined Emerson as an intern and then became a fellow,” Mike says. “The hands-on experience and mentorship I received here were invaluable in preparing me for leadership roles.” Mike now oversees multiple departments, including GI, pulmonary, spine, pain management, and anesthesia.The Importance of Internships and Fellowships: Craig emphasizes that internships and fellowships are essential for addressing talent shortages in healthcare. "Given the proliferation of growth, we need people," Craig notes. Emerson Health utilizes a variety of programs, from shadowing opportunities to year-long fellowships, to bring in talented individuals and provide them with real-world experience in healthcare administration.Practical Advice for Starting a Fellowship Program: Craig and Mike both share practical steps for healthcare organizations looking to start their own fellowship programs. “The first step is building relationships with educational institutions,” Craig advises. “Start local, develop relationships with faculty, and start recruiting from there.” The fellowship program has become a key strategy for Emerson Health, offering a pipeline of talent and addressing workforce shortages in the healthcare industry.Mentorship and Career Development: Mike credits the mentorship he received from Craig and others at Emerson Health for his career success. “Craig’s door is always open—even when it’s closed,” Mike shares, emphasizing the importance of having access to experienced leaders who are invested in your growth. This mentorship culture is central to the fellowship program, helping early careerists develop the skills and confidence they need to succeed in healthcare leadership roles.Succession Planning and Lifelong Learning: Emerson Health places a strong focus on succession planning at all levels of the organization. “We talk about succession planning for everyone, not just executives,” Craig explains. The organization also emphasizes lifelong learning, offering tuition and travel stipends for fellows to attend national conferences, supporting their professional development and growth.Resources Mentioned:Learn more about the Emerson Health Administrative Fellowship Program: Emerson Health FellowshipMGMA Leaders Conference: Register HereThis episode provides healthcare leaders with actionable insights into developing fellowship programs, fostering mentorship, and planning for long-term success. By investing in talent development and creating opportunities for professional growth, healthcare organizations can build a strong, resilient workforce prepared to meet the challenges of the future. Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Week in Review podcast, your hosts Daniel Williams and Colleen Luckett dive into some of the most pressing issues in healthcare today. Topics include how immigration reform could alleviate healthcare staffing shortages, strategies for successful physician onboarding, United Healthcare's new Gold Card program for streamlining prior authorizations, and advice on work-life balance for workaholics.Key Takeaways:Healthcare Staffing Shortages: Colleen discusses an article from HealthExec highlighting how immigration policy reforms could help address physician shortages in the U.S. Attorney Kathleen Campbell Walker advocates for expanding visa caps and streamlining immigration processes to meet healthcare demand.Intentional Onboarding for Physicians: Daniel shares insights from Medical Economics authors Tara Osseck and Jenny Binner on the importance of a structured onboarding process for physicians. Personalizing the onboarding experience can significantly improve retention and job satisfaction.United Healthcare's Gold Card Program: Colleen introduces the MedPage Today article detailing United Healthcare's Gold Card program launching on October 1st. This initiative aims to reduce administrative burdens by simplifying the prior authorization process for qualifying providers.Work-Life Balance for Workaholics: Daniel discusses Malissa Clark’s article from Harvard Business Review about reclaiming life from workaholism. Clark offers strategies such as setting boundaries, re-engaging with hobbies, and practicing mindfulness.MGMA Stat Poll: Colleen wraps up with the latest MGMA Stat Poll on compensation budgeting for 2025. The poll shows trends for salary increases, with many practices planning cost-of-living adjustments for medical assistants, nurse practitioners, and front desk staff.Resources Mentioned:Immigration Reform Article - HealthExecPhysician Onboarding Article - Medical EconomicsUnited Healthcare Gold Card Program - MedPage TodayWorkaholism Article - Harvard Business ReviewSign up for MGMA Stat PollingMGMA DataDive ReportMGMA Leaders ConferenceFree Onboarding WebinarConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Mo Kasti, CEO of the Healthcare Leadership Institute. Kasti shares his journey from surviving the civil war in Beirut, Lebanon to becoming a healthcare leadership expert. He discusses how he is applying the leadership principles he learned at GE Healthcare to redesign healthcare education and development.Key Takeaways:Kasti's 10-year experience at GE Healthcare taught him the power of leadership development and how to apply best practices like Lean Six Sigma and succession planning.Kasti describes the founding of the Healthcare Leadership Institute as the "best kept secret" and the largest provider of leadership training and coaching in the U.S.The institute's work as a private label provider involves applying GE's leadership principles and methodologies to transform healthcare education and development.With a passion for finding your true calling, Kasti states "when you find your passion, you don't have a job anymore."Kasti will host a session titled "Creating a Coaching Culture" in Healthcare at the upcoming MGMA Leaders Conference in Denver. Resources:Healthcare Leadership Institute2024 MGMA Leaders ConferenceWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

Welcome to the MGMA Women in Healthcare Podcast, where host Adrienne Lloyd sits down with Jenny Reese, a leader and innovator in healthcare administration, to discuss leadership strategies in today's rapidly evolving medical landscape. In this episode, Jenny shares insights into problem-solving for medical practice leaders, with a focus on effective team management, adapting to industry changes, and fostering a culture of transparency and growth within healthcare organizations.Key Takeaways:Leading with Transparency: Jenny emphasizes the importance of clear communication and transparency in leadership roles, especially when navigating challenges like staffing shortages or policy changes.“In times of uncertainty, clarity is your best tool to keep teams focused and motivated.”Adapting to Industry Shifts: The healthcare industry is constantly evolving. Jenny discusses strategies for adapting to changes such as hybrid work models, increased reliance on technology, and shifts in patient expectations.Fostering a Collaborative Team Environment: She highlights ways to foster collaboration within medical practices by empowering team members to take initiative and build trust."Empowerment starts with creating an environment where everyone feels heard and valued."Problem-Solving Approaches: Jenny offers practical advice for medical practice leaders to tackle common challenges such as burnout, turnover, and maintaining staff morale.Leveraging Technology for Efficiency: She discusses the role of technology in streamlining practice management and improving patient care, suggesting that embracing digital tools can enhance both staff productivity and patient satisfaction.Resources Mentioned:The Coaching Habit by Michael Bungay Stanier – A guide to becoming a better leader through effective coaching conversations.The Lean Startup by Eric Ries – Techniques for fostering innovation and adaptability in healthcare practices.Resources:Adrienne Palmer LloydConnect with Adrienne on LinkedIn To see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit: https://bit.ly/womeninhealthcarepodcast Adrienne’s Services & More Connect with Jennifer on LinkedIn MGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

Episode Description:In this episode of the MGMA Insights podcast, we speak with Annamarí Dietrichson, Division Vice President of Care Experience at HCA Healthcare Colorado, about her innovative approach to combating burnout in the healthcare industry. Drawing on her unique background and extensive experience, Dietrichson introduces us to the Thrive Method—a comprehensive framework designed to help healthcare professionals manage stress, maintain healthy habits, and reclaim their passion for patient care. Discover how to thrive in your healthcare career without burning out.Key Takeaways:The Evolution of Patient Experience: Dietrichson discusses the shift from patient satisfaction to a holistic care experience that includes the entire workforce.Introduction to the Thrive Method: Learn about the six key areas of the Thrive Method—Thoughts, Healthy Habits, Rest and Resilience, Intentionality, Vigilance, and Empowered Energy—that can help healthcare professionals prevent burnout.Practical Tips for Healthy Habits: Dietrichson emphasizes the importance of sleep and other healthy habits in building resilience and sustaining energy in demanding healthcare roles.Links Mentioned in the Episode:Visit Annamarí Dietrichson’s website: Annamarí CoachingLearn more about the MGMA Leaders Conference: MGMA Leaders ConferenceExplore resources on patient experience and burnout: MGMA Resource LibraryRead the accompanying article on MGMA.com: Thriving in Healthcare Without Burning OutAdditional Resources:Register for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this week's episode of the MGMA Week in Review podcast, co-hosts Daniel Williams and Colleen Luckett explore critical topics affecting healthcare today. From the evolving role of AI in public health to the ongoing challenge of physician burnout, Daniel and Colleen discuss how healthcare leaders can address these pressing issues. They also cover strategies for improving team dynamics in in-person, remote, and hybrid work environments.Topics Discussed:WHO's AI in Public Health Readiness ToolkitColleen discusses the World Health Organization's (WHO) release of its AI in Public Health Readiness Assessment Toolkit. The toolkit emphasizes the importance of infrastructure, workforce development, and ethical principles as healthcare organizations integrate AI into their systems.Source: MobiHealthNews, "World Health Organization releases AI in public health readiness toolkit"Improving Patient Experience by Going Back to the BasicsDaniel reviews an article from Medical Economics that focuses on enhancing patient experience by emphasizing human connection and compassionate care. Despite the advancements in telemedicine, the article stresses the importance of active listening and personal interaction in improving patient satisfaction.Source: Medical Economics, "There’s not an app for that: Improving patient experience by going back to the basics"Physician Burnout and Turnover in HealthcareColleen presents findings from the latest MGMA Stat Poll on physician burnout. While turnover rates have slightly improved, burnout remains a significant challenge, with many physicians citing administrative burdens and recruitment struggles as contributing factors.Source: MGMA Stat Poll, "Physician burnout still a major factor even as unexpected turnover eases"Team-Building Strategies for Remote and Hybrid TeamsDaniel highlights a Harvard Business Review article offering team-building strategies for in-person, remote, and hybrid teams. From escape rooms to virtual icebreakers, the article suggests activities that can enhance collaboration and build stronger teams, even in a remote work environment.Source: Harvard Business Review, "17 team-building activities for in-person, remote, and hybrid teams"Innovative Strategies in Healthcare LeadershipColleen wraps up with insights from Becker's Hospital Review on 42 impactful changes implemented by healthcare leaders over the past two years. From expanding remote patient management programs to implementing telenursing solutions, these innovations have had a transformative impact on patient care and operational efficiency.Source: Becker's Hospital Review, "42 impactful changes healthcare IT and finance leaders have made in the past two years"Resources Mentioned:MGMA Leaders ConferenceMGMA StatConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with renowned speaker and author Riaz Meghji. Meghji is the author of the book Every Conversation Counts: The Five Habits of Human Connection that Build Extraordinary Relationships. Meghji explores the power of authentic human connection in the context of the hybrid work environment and also discusses the challenges faced by medical practice leaders. His upcoming keynote address for this year's MGMA Leaders Conference aims to inspire the audience with the transformative potential of a single conversation and the importance of showing up to serve others.Key Takeaways:The Importance of Authentic Connection:  Meghji discusses his journey in writing "Every Conversation Counts" and the need for leaders to prioritize genuine human connection, even in the face of overwhelming responsibilities.Addressing Empathy Fatigue: While delving into the concept of "empathy fatigue" and how it impacts medical professionals, Meghji offers strategies for leaders to care for themselves and their teams.Vulnerability and Value-Added Leadership: Meghji explains the difference between vulnerability and "value-added vulnerability," highlighting the power of leaders sharing their struggles and resolutions to build trust and authenticity.Fostering Connection in a Hybrid World: For leaders to create meaningful connections and foster a sense of community in remote and hybrid work environments, practical tips include rotating meeting facilitation and empowering team members to share personal stories.The Power of Listening Without Distraction: Meghji emphasizes the importance of active listening and offers suggestions for minimizing distractions, including auditing one's own awareness and seeking feedback from trusted colleagues.Resources:Riaz Meghji on the webEvery Conversation CountsMGMA Leaders ConferenceWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights podcast, we are joined by Dr. Roger Gerard, management consultant and author of Lead with Purpose: Reignite Passion and Engagement for Professionals in Crisis. Dr. Gerard shares his insights on the growing issue of commodification in healthcare and offers actionable strategies for leaders to restore purpose and autonomy among healthcare professionals. Discover how leading with purpose can transform your organization, improve patient care, and foster a positive and collaborative work culture.Key Takeaways:Commodification of Healthcare Professionals: Dr. Gerard discusses how the standardization and legal regulations in healthcare have led to a loss of autonomy for professionals, impacting both morale and patient care.Leading with Purpose: Learn about Dr. Gerard's leadership philosophy that emphasizes respect, autonomy, and collaboration with healthcare professionals.Five Promises for Leaders: Dr. Gerard outlines five critical promises that leaders should make to their teams to build trust, engagement, and loyalty.Actionable Steps for Leaders: Dr. Gerard challenges leaders to "go and see" and "go and do" as practical steps to empower their teams and improve organizational culture.Links Mentioned in the Episode:Visit Dr. Roger Gerard's website: rogergerard.comLearn more about Lead with Purpose: Reignite Passion and Engagement for Professionals in Crisis by Dr. Roger Gerard: Purchase HereExplore Dr. Gerard’s previous book Owning the Room: Purchase HereAdditional Resources:Read the accompanying article on MGMA.com: Restoring Purpose and Autonomy in Healthcare LeadershipRegister for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this week’s episode of the MGMA Week in Review podcast, Daniel Williams and Colleen Luckett dive into the latest articles and trends impacting healthcare. From the ongoing issue of nurse burnout linked to EHR systems to the critical steps healthcare organizations can take to boost cybersecurity and the pressing question of who will fill the growing number of open healthcare jobs, this episode covers key topics that are shaping the future of healthcare.Key Takeaways:Nurse Burnout and EHR Systems: A recent report by KLAS Research reveals that nearly one-third of nurses experiencing burnout cite their EHR as a significant contributor. Despite efforts to improve these systems, many nurses report slow response times, unplanned downtimes, and unreliable systems as the main culprits. Moreover, 40% of these nurses are considering leaving their organizations within the next two years. Learn more about the report and the potential solutions to address this critical issue.Source: Healthcare Dive Article on Nurse BurnoutInspiring Leadership in Nursing: The episode also highlights an uplifting story from Becker’s Hospital Review about Christy Grabus, a Chief Nursing Officer who has earned the title of a "nurse’s nurse" from her staff. Her leadership, marked by empathy and integrity, has been crucial in navigating the challenges of the COVID-19 pandemic and ensuring the well-being of both patients and nursing staff.Source: Becker’s Hospital Review Article on Christy GrabusCybersecurity in Healthcare: With the recent surge in cyberattacks on healthcare organizations, this episode discusses an article from Fierce Healthcare that outlines ten practical steps to protect them from these growing threats. It emphasizes the importance of a strong cyber resilience strategy, including data backup and recovery plans.Source: Fierce Healthcare Article on CybersecurityThe Healthcare Staffing Crisis: Medical Economics reports on the ongoing staffing crisis in healthcare, examining the decline in labor force participation, particularly among older workers. The episode explores potential solutions to address these staffing shortages, including improving working conditions, offering flexible schedules, and investing in training programs.Source: Medical Economics Article on Healthcare Staffing CrisisMGMA Stat Poll on Patient No-Shows: Nearly four out of ten medical groups report an increase in patient no-shows despite the use of advanced communication systems and predictive analytics. The episode discusses the poll results and explores best practices for managing no-shows.Resource: MGMA Stat PollAdditional Resources:MGMA Member Exclusive Webinar: Access the on-demand webinar discussing strategies for managing patient no-shows, featuring insights from MGMA consultants.Link: MGMA Webinar on Patient No-ShowsConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights podcast, we talk with Jeff Whitehorn, former hospital CEO and current founder and CEO of Whitehorn Coaching and Consulting, LLC. With over 25 years of experience in healthcare leadership, Jeff shares the critical lessons he learned on the job—lessons that aren’t taught in school. He also discusses the power of experience, the importance of humility, and how storytelling can be a powerful tool for teaching leadership. Jeff provides a preview of his upcoming session at the MGMA Leaders Conference, where he will dive deeper into these essential leadership insights.Key Takeaways:Transition from CEO to Coach: Jeff Whitehorn shares his journey from being a hospital CEO to becoming an executive coach and the importance of continuing to add value and purpose after retirement.Leadership Books That Shaped Jeff’s Career: Jeff discusses the impact of classic leadership books like The Seven Habits of Highly Effective People by Stephen Covey and Good to Great by Jim Collins.Experience as the Master Teacher: Jeff emphasizes the importance of learning through experience and the real-life challenges that shaped his leadership approach.Storytelling in Leadership: Jeff explains how storytelling helps convey important leadership lessons and connect with audiences on a deeper level.Links Mentioned in the Episode:Learn more about Jeff Whitehorn’s coaching and consulting services: Whitehorn Coaching and Consulting, LLCExplore The Seven Habits of Highly Effective People by Stephen Covey: Purchase on AmazonExplore Good to Great by Jim Collins: Purchase on AmazonLearn more about the MGMA Leaders Conference: MGMA Leaders ConferencePurchase Jeff Whitehorn’s book Leadership Treasure: 25 Bits of Gold Discovered from 25 Years as a CEO: Available on AmazonAdditional Resources:Register for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In the latest episode of the MGMA Mindful Medicine Podcast, host Daniel Williams welcomes Dr. Andrea Sankar, a medical anthropologist and co-author of the newly released third edition of Dying at Home: A Family Guide for Caregiving. Dr. Sankar discusses the evolution of end-of-life care, including the challenges faced by family caregivers and the crucial role medical practices can play in supporting patients and their loved ones during this sensitive time.Key Takeaways:Dr. Sankar's journey into end-of-life care research was shaped by her experiences studying community-based care for the elderly in China and witnessing the challenges of caregiving during the AIDS epidemic.The third edition of Dying at Home reflects the significant changes in end-of-life care, including the increasing prevalence of frail patients living longer and the expanded availability of sophisticated home-based care due to advancements in medical technology and the TEFRA Act.Family caregivers often face significant emotional and physical burdens, and medical practitioners must better understand these strains to provide adequate support for caregivers.Medical practices can play a crucial role in supporting family caregivers by providing resources and guidance on community services and volunteer organizations, as well as facilitating communication and decision-making within the family.Comprehensive training and education for both caregivers and volunteers is essential, as many healthcare providers may not have firsthand experience with the realities of end-of-life care.The COVID-19 pandemic has highlighted the need for medical practices to be prepared for future crises that could disrupt end-of-life care, such as by planning for remote care delivery and addressing infection control measures.Dr. Sankar emphasizes the importance of caregivers doing their best and not being too hard on themselves, as providing end-of-life care is an immensely challenging yet meaningful experience.Resources:Dying at Home: A Family Guide for CaregivingMGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this MGMA Business Solutions Podcast episode, host Daniel Williams welcomes Dr. Bob Murry, Chief Medical Officer at NextGen Healthcare. The discussion explores the transformative role of artificial intelligence (AI) in optimizing provider efficiency and improving patient care. Dr. Murry shares his unique perspective, drawing from his extensive experience in both clinical practice and healthcare IT.Key Takeaways:AI as a transformative tool: Dr. Murry emphasizes AI's role in streamlining provider workflows, particularly through ambient visit documentation, which reduces administrative burdens and improves patient care.Addressing healthcare inefficiencies: AI offers practical solutions to tackle inefficiencies, variability, and inequities in the U.S. healthcare system, leading to enhanced provider efficiency and reduced burnout.Ethical AI implementation: Dr. Murry highlights the importance of transparency, regulation, and ongoing monitoring to ensure the ethical use of AI in healthcare, address potential biases, and safeguard patient trust.Bridging gaps with AI: The future of AI in healthcare holds promise for connecting evidence-based research with clinical practice, extending patient education, and enhancing treatment plans beyond office visits.Upcoming Webinar:NextGen Healthcare will sponsor an upcoming MGMA webinar titled "Is AI the new easy button for delivering care?" This webinar – scheduled for September 26, 2024, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.Resources:NextGen HealthcareNextGen Webinar on September 26We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

 In this episode of the MGMA Week in Review Podcast, co-hosts Daniel Williams and Colleen Luckett dive into the latest trends and challenges in healthcare. From rising workplace insurance costs to the disruptive forces shaping the industry's future, this episode provides valuable insights for medical practice leaders and MGMA members. Key Takeaways and Resources Mentioned:Rising Costs of Workplace Insurance: This Axios article highlights the growing concern over the surging costs of workplace insurance, driven by expensive weight loss drugs and other costly medical treatments. Employers may need to make difficult decisions, such as increasing premiums, deductibles, or co-pays or restricting access to certain treatments.- Healthcare's Next Big Disruptors: This article from Becker's Hospital Review explores the emerging forces poised to shake up the healthcare industry, including the rise of artificial intelligence, the shift towards outpatient care, and the growing importance of healthcare consumerism.- Medicare Drug Price Cuts and Their Implications: An article from Healthcare Dive examines the potential impact of the Medicare drug price cuts negotiated under the Inflation Reduction Act. While the short-term benefits for seniors are evident, there are concerns about the long-term effects on drug innovation and availability.- Digital Maturity and Patient Safety: This Healthcare Finance News content underscores the critical role of digital maturity in enhancing patient safety and outcomes. The article emphasizes the importance of strong leadership and strategic investment in digital infrastructure.- Telehealth in the Post-Pandemic Landscape: The latest MGMA stat poll explores the evolving landscape of telehealth, with mixed trends in patient demand and the need for continued advocacy to ensure appropriate coverage and reimbursement.We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.