Your Aged Care Compass

What does it take to build a digital platform that empowers older Australians and people with disability to choose their own support workers? In this episode, Coral speaks with Emma Clark, CFO and COO of Attain Healthtech, about the evolution of Mable and HomeMade, two platforms reshaping how care is delivered across Australia. As Support at Home rolls out, digital platforms like Mable are stepping into a newly defined regulatory space. Emma explains what this means for providers, support workers, and consumers, and how Mable is adapting to meet new obligations around worker screening, training, and incident reporting.  Coral and Emma also explore the impact of these platforms in rural and remote communities, where access to care has long been a challenge and where local partnerships are now creating real economic and social change. In this episode: The personal story behind Mable’s founding Why choice, control, and continuity matter in home careThe impact of the new Aged Care Act on digital platformsThe three provider categories under Support at HomeWhat obligations digital labour platforms now carryThe rollout of NDIS worker screening across aged careMable’s Learning Hub and the five new competency modulesHow HomeMade supports self-managed clients with low-cost, high-value careThe launch of HomeMade’s fully managed product with fixed hourly pricingHow technology and human-led processes combine to ensure safety and qualityUse of analytics to monitor wellbeing and spending trendsMable’s Community Partnerships model for rural and remote townsWhat’s next for Mable and Homemade as Support at Home continues to roll outConnect with Emma Clark: LinkedInAttain HealthtechConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our...

What happens when a biomedical engineer with a heart for community care stumbles into the aged care sector? In this episode, Coral sits down with Jim Moraitis, founder and CEO of VillageLocal, to explore how one neighbourly act sparked a national movement. From helping his elderly neighbour Lillian navigate the aged care maze to building a platform that now supports over 40,000 Australians, Jim shares the deeply personal story behind Village Local’s mission, and why it matters now more than ever. As Support at Home rolls out across Australia, families and providers alike are grappling with uncertainty, complexity, and change. Jim and Coral dive into the real-world implications of the reform, the growing tension between consumers and providers, and the urgent need for clear, compassionate communication. They discuss what’s working, what’s worrying, and how peer-led communities are becoming a lifeline for those falling through the cracks. With warmth, honesty, and practical insight, Coral and Jim reflect on the emotional toll of advocacy, the power of lived experience, and the importance of looking after ourselves while we look after others.In this episode: How a neighbour named Lillian inspired a national movementAged care navigation is so complex and VillageLocal is making it simplerThe Silent Generation and the risks of social isolationWhat VillageLocal does and who it’s forThe three pillars of Village Local’s support: learning, coaching, and communityHow peer networks empower both new and experienced carersThe role of industry professionals in community forumsWhat’s causing the most confusion and fear under Support at HomeTransparency in pricing could be a game-changer for consumersThe importance of clinical insight in assessments and support plan reviewsHow families can advocate effectively using the Integrated Assessment Tool (IAT)What to do when a loved one’s condition changes and needs escalateThe emotional toll of being a navigator and how to stay resilientConnect with Jim Moraitis and VillageLocal:LinkedInVillageLocalConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care...

In this special Q&A episode, Coral puts aged care leader Paul Sadler in the hot seat to answer the most pressing questions from providers, recipients, and sector professionals as the Support at Home program officially launches. With decades of experience influencing aged care policy and leading national organisations, Paul offers clarity, context, and practical insight into the reforms reshaping Australia’s home care landscape.From co-contributions and grandfathering rules to care management codes and end-of-life pathways, this episode dives into the challenges facing providers. Coral brings real-world questions from the community, and Paul responds with grounded advice, policy interpretation, and candid reflections on what’s working and what still needs fixing.It’s a rare chance to hear Paul and Coral share what rules they’d rewrite if given the chance. A thoughtful conversation that invites listeners to imagine a more responsive, compassionate aged care system.In this episode: Sector sentiment leading up to the November 1 Support at Home rolloutHow clients are responding to the transitionClarification of the “no worse off” principle and grandfathered protectionsImpact of rising service unit prices on care hours and package valueRisk of clients forfeiting packages due to unaffordable co-contributionsClinical care services exempt from co-contributionsProviders’ concerns about delays in hardship application processingClarification of codes for assistive technology and home modificationsCHSP’s continuing relevance and risks of disbanding itPositives in Support at Home: AT/HM stream, end-of-life pathway, better classification targetingHow to bill care management under the end-of-life pathwayCoral and Paul’s “magic wand” rule changes to improve outcomes for older peopleResources mentioned:Support at Home program manual for providers  Connect with Paul Sadler: LinkedInPaul Sadler ConsultancyConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the...

In this technology-themed episode, Coral sits down with Ali Galadari, CEO and co-founder of Conpago, to explore how digital innovation is transforming aged care. From humble beginnings to a fully integrated communication and care coordination platform, Conpago helps providers streamline operations, improve transparency, and empower families.Ali shares the story behind Conpago’s evolution, the challenges of integrating with legacy systems, and how their purpose-built platform supports care providers, staff, recipients, and families alike. Whether you're a provider or a family member navigating aged care, this episode shows what’s possible when technology meets compassion.In this episode: How Conpago evolved to support care providers and streamline operationsThe importance of real-time communication between providers, families, and care recipientsWhy Conpago’s Brisbane HQ houses the full team under one roofThe four tiers of users the platform is designed forThe value of a single source of truth for resident data and eventsHow Conpago enables partnerships between retirement operators and home care providersThe consumer experience focusIntegration challenges with legacy systems and the push for open APIsThe importance of connected systems for provider efficiency and staff wellbeingSecurity and privacy measuresStoring data onshore in Australia matters for compliance and trustConpago supports family members with scheduling and visibilityReducing phone calls and increasing transparency through self-service featuresWhy ease of use and one-touch functionality drive adoptionOpportunities for providers to trial Conpago through a UAT environment and pilot phaseConnect with Ali Galadari and ConpagoLinkedInConpago websiteConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and...

Driving is often linked to independence, especially for older adults. But when health, cognition, or mobility changes, how do we know if someone is still safe behind the wheel? In this episode, Coral speaks with Karin Naude, a qualified Driving Assessment Occupational Therapist, to discuss what’s really involved in an OT driving assessment. And it’s much more than just a drive around the block.Karin explains the structured process behind both the off-road and on-road components, including medical history, cognitive screening, physical function, and tailored driving routes. She also addresses common concerns like cost, report confidentiality, and what happens if someone doesn’t pass. This conversation offers clarity on what to expect, how decisions are made, and what support options exist if driving is no longer an option for an older person.In this episode: What an OT driving assessment involvesThe off-road and on-road componentsVision standards are a critical first stepPhysical and cognitive tests that are includedAssessments are started in the client’s homeWhy GPs don’t usually conduct full assessmentsHow on-road testing is tailored to individual driving needsWhat makes an OT nervous during on-road assessmentsWhy older clients may use their own car for testingWhat happens if someone passes, receives restrictions, or is deemed unsafeSupporting clients with alternative transport optionsThe time and cost breakdown of a full assessmentSpecialised training to become an OT driving assessorResources mentioned:Occupational Therapy Australia – A guide to driving assessmentsConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.Your Aged...

In this episode, Michelle speaks with hand therapist Sarah Holdman about how hand therapy supports older adults to maintain independence, manage chronic conditions, and recover from injury. Sarah explains the role of hand therapists, common age-related changes that affect hand function, and practical strategies for prevention and rehabilitation.Listeners will gain a clear understanding of how hand therapy can help with arthritis, fractures, nerve conditions, and everyday challenges like grip strength and fine motor control. Sarah also shares advice for carers, discusses therapy adaptations for people with dementia, and outlines how to access services, including Chronic Disease Management (CDM) plans and self-referral options.In this episode: What hand therapists do Common hand and wrist injuries in older adultsImpact of arthritis, osteoporosis, and reduced circulationHow falls contribute to hand injuriesTypical treatment plans for older adultsBalancing rehabilitation with pain managementImportance of education for patients and carersAdapting therapy for people with dementia or neurological conditionsEarly signs that someone may benefit from hand therapyPreventative therapy to maintain hand functionSimple exercises and habits to protect hand healthAccess to hand therapy without a referralEligibility for Chronic Disease Management (CDM) plans Connect with Sarah Holdman:LinkedInConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more. Your Aged Care...

In this episode, Coral sits down with occupational therapist Lani Davies to explore the realities of delivering OT services in regional and rural communities. From gravel driveways to being swooped by magpies while writing her notes, Lani shares the creative, flexible, and deeply human side of rural practice. If you’ve ever wondered how OTs navigate limited resources, long travel days, and community-led solutions, you’ll love this episode.Together, Coral and Lani explore the challenges and triumphs of supporting older Australians in regional and remote communities. You’ll hear stories of scooter trials using a neighbour’s equipment, enlisting another client to teach someone to use a lift, and the power of local knowledge in getting things done. This conversation offers practical insights and plenty of heart. Older people in rural areas should still receive the support, equipment, and modifications they need, even when resources are limited.In this episode: Lani’s journey from aspiring nurse to passionate OTThe logistics of supporting clients across Gympie and surrounding rural areasStrategies for efficient travel and client scheduling in remote locationsCreative scooter trials using a neighbour’s equipmentBarriers to accessing suppliers and therapists in rural townsThe importance of community connections in rural OT practiceA lift trial arranged between two clients in the same townThe impact of limited tradie availability on home modificationsNavigating provider requirements for multiple quotes in remote areasPhysical access to equipment matters for older rural residentsLani’s reflections on collaboration, resourcefulness, and rural resilienceConnect with Lani Davies and Forbes Care:LinkedIn Forbes Care Occupational Therapy website Connect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us...

When is the right time to engage an occupational therapist and what difference can they really make? In this episode, Coral sits down with Kelly Forbes from Forbes Care to explore the OT’s role in helping older people to live safely at home. From falls prevention to dementia support, Kelly shares real-world examples that highlight how small changes can have a big impact. A rail, a ramp, a touch lamp, or simply a different position in bed could improve someone’s independence at home.Kelly discusses funding pathways such as GEAT and CHSP to help access important services and support.What impressed us most? The way OTs assess not just the person, but the entire home, including who’s pushing the wheelchair, how transfers happen, and whether routines have been disrupted. It’s a holistic, practical approach that goes far beyond equipment. Occupational therapists see what you might not and guide you to options that will improve safety and security. In this episode: What occupational therapists do in community settingsHow OTs assess home safety after a fallCommon and uncommon home modifications (including ramps, rails, and sensor lights)High-risk zonesHow OTs support older people with dementiaThe role of assistive technology in falls prevention and independencePersonal alarm systems What a functional capacity assessment involvesWhy king single beds are standard under Home Care Package guidelinesThe GEAT programSupport at Home and the Restorative Care Pathway may enhance OT servicesConnect with Kelly Forbes and Forbes Care:LinkedIn Forbes Care Occupational Therapy website Connect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional...

Coral and Michelle are back together to explain the Psychogeriatric Assessment Scale (PAS) and its role in accessing the Dementia and Cognition Supplement for people receiving a Home Care Package. They explain why this screening is often misunderstood, how eligibility is determined, and why many people miss out on funding they’re entitled to. This conversation is supported by our experience and offers practical advice for families and providers navigating this process.Listeners will learn what the PAS is, why it’s not commonly used in clinical settings, and what goes wrong when providers or GPs aren’t familiar with the screening requirements. With Support at Home commencing soon, this episode is especially relevant for those currently supporting older people with a home care package who have moderate to advanced cognitive impairment.In this episode: The PAS is one of three screening tools used to assess eligibility for the Dementia and Cognition SupplementThe supplement provides extra funding for people with moderate to advanced cognitive impairment who receive a Home Care PackageA diagnosis of dementia alone is not enough to qualify; significant cognitive impairment must be demonstratedThe PAS is not widely known among clinicians, including GPs and practice nursesOccupational therapists are not approved to complete the PAS screeningIncorrect screening or use of the wrong assessor results in the application for funding being deniedThe supplement provides 11.5% additional funding based on the level of the Home Care PackageThis can amount to over $7,000 per year for someone on a Level 4 packageThe Dementia and Cognition Supplement will not continue under Support at HomePeople currently receiving the supplement will retain it after November 1stThe supplement is tied to the Home Care Package Program, not Support at HomeMany self-managed clients miss out due to lack of support or awarenessMichelle offers a pre-screening service to check eligibility before proceedingResources mentioned:Blog - What is the dementia and cognition supplement?Service - Screening for eligibility for the dementia and cognition supplementEmail Michelle - admin@seemeacn.com.auPhone Michelle - 0432 995 776Connect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s...

In this episode, Coral speaks with Wendy Hall, founder of Dementia Doulas International and Dementia Doulas Australia, about the emergence and impact of the dementia doula role. Wendy shares her journey from nursing and paramedicine into dementia care, and how her experiences led to the creation of a role that supports families from diagnosis through to end of life. This conversation explores how dementia doulas offer continuity, emotional support, and practical guidance in a system that often leaves families feeling overwhelmed and alone.Together, Coral and Wendy discuss how dementia doulas differ from end-of-life doulas, how the role is being integrated into aged care services, and why early intervention and long-term support are critical. They also talk through training pathways, telehealth access, and the importance of boundaries and sustainability for practitioners. This episode is a valuable listen for families, carers, aged care professionals, and anyone interested in improving dementia care.In this episode: The origins and purpose of the dementia doula roleDifferences between dementia doulas and end-of-life doulasPeople with dementia often die alone, despite being surrounded by othersThe importance of early engagement, sometimes years before end of lifeHow dementia doulas support families across the entire dementia journeyChallenges within the aged care system and how doulas help bridge gapsDementia doulas slow down decision-making and reduce overwhelmThe concept of “bungee cord” support – families returning when needs ariseTraining and membership through Dementia Doulas InternationalThe need for practitioner self-care and boundary settingPlans for a national register of dementia doulasTelehealth access and multi-state support for familiesIntegration of the role for in-home care and emerging interest from residential aged careResources mentioned:Dementia Doulas International websiteDementia Doulas Australia websiteBook - The Dementia Doula by Wendy HallConnect with Wendy Hall:Wendy Hall LinkedInConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care...

In this insightful episode, Coral Wilkinson sits down with physiotherapist Amanda Burnby to explore Cognitive Stimulation Therapy (CST), a powerful, evidence-based approach that supports people living with dementia to stay engaged, confident, and connected. CST is more than just a therapy. It’s a philosophy that celebrates strengths, fosters social interaction, and builds cognitive resilience. Amanda explains how CST can be delivered in homes, group settings, and residential care facilities, and how families can use its principles to enrich everyday conversations. Whether you're a carer, clinician, or someone seeking practical ways to support a loved one with dementia, this episode offers hope, clarity, and actionable tips to help people live well, no matter where they are on their dementia journey. In this episode: CST is an evidence-based therapy developed in the UK to support cognitive health in people with dementiaIt enhances memory, thinking, language, mood, and quality of lifeIt’s the only non-pharmacological intervention recommended in UK dementia guidelinesCST is most effective when started early, but can benefit people at all stages of dementiaTherapy can be delivered one-on-one at home, in small group settings, or in residential aged careGroup CST sessions offer therapeutic benefits plus valuable social interactionTherapy is based on neuroplasticity and the “use it or lose it” principleCST can be funded through Home Care Packages - families are encouraged to ask providersAmanda shares practical tips for families: focus on confidence, not correctnessEveryday conversations can become CST moments - use old photos, ask opinions, and explore changeCST helps reduce loneliness and builds stronger relationships through meaningful engagementResources mentioned:CST Australia websiteConnect with Amanda Burnby:LinkedInAbsolute Care Therapy websiteConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story

In this episode of Your Aged Care Compass, Coral is joined by psychiatrist Dr Kailas Roberts to discuss three often-confused conditions that affect older adults: dementia, delirium and depression. These conditions can present with overlapping symptoms, such as memory loss, confusion, and mood changes, but their causes, trajectories, and treatments differ significantly. Understanding these nuances is critical for families, carers, and professionals supporting older people through health transitions.Dr Roberts brings decades of clinical experience and a deep commitment to brain health to this conversation. He explains how each condition manifests, how they can coexist, and why accurate diagnosis is essential, especially when symptoms fluctuate or appear suddenly. Coral also shares personal reflections from her father's experiences with delirium during hospital stays, adding warmth and real-world context to the discussion.In this episode: Dementia is a clinical syndrome caused by various diseases, including Alzheimer’s, vascular dementia, and Lewy body dementiaDelirium is an acute confusional state that can be reversed if the underlying cause is treatedDepression is a mood disorder that can mimic dementia symptoms, especially in older adultsCognitive symptoms such as memory loss and attention difficulties can appear in all three conditions“Depressive pseudodementia” refers to cognitive impairment caused by depression rather than neurodegenerationSudden changes in cognition or behaviour often point to delirium rather than dementiaDelirium symptoms fluctuate throughout the day, while dementia tends to be more stableDepression symptoms may be worse in the morning, unlike dementia, which often worsens later in the dayA thorough history of the patient is essential to distinguish between these conditionsMedication changes, infections, and electrolyte imbalances are common triggers for deliriumHypoactive delirium, marked by withdrawal and quietness, is often missed but just as serious as hyperactive formsNon-drug interventions like reorientation cues and good lighting are key to managing deliriumAntidepressants can be helpful in depression but should be considered alongside lifestyle and psychological therapiesCarers are often the first to notice changes. Trusting and acting on their observations can lead to earlier diagnosis and better outcomes.Resources mentioned: Book – Mind Your Brain; The Essential Australian Guide to Dementia Connect with Dr Kailas Roberts:LinkedInYour Brain in Mind clinic Connect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about...

Caring for someone with dementia or other cognitive decline can be challenging. There are some home care providers who empower their staff to excel at this. Today Coral chats with Amy Devlin, a registered nurse and Client Experience Manager at home care provider Dovida, about how they have tackled this. Amy’s journey from hospital nursing to community care has shaped her passion for supporting older Australians.In the sometimes difficult area of providing dementia care, Dovida delivers. Their relationship-based approach, their in-house staff training, support and ongoing mentoring ensure Dovida caregivers provide continuity of care, dignity and respect for all clients and their families. And they offer 24-hour local support. In this episode: Meaningful experiences that go beyond a clinical settingEnsuring clients receive high-quality, person-centred care in their homesThe role of a Client Experience Manager in supporting care qualityHow Dovida is preparing for Support at HomeThe benefits of being a registered training organisation (RTO)Dovida trains caregivers to support people with dementiaUse of immersive dementia rooms for hands-on learningThe importance of caregiver coaches and on-the-ground mentoringStrategies for matching caregivers to clientsSpecial considerations when supporting someone living with dementiaA positive caregiver-client connection supports other family too Why continuity of care is essential for both clients and their loved onesHow Dovida’s localised, 24-hour support model builds trust and reassuranceResponding to challenging behaviours with empathy and tailored strategiesCollaborative care planning with GPs, geriatricians, and Dementia AustraliaResources mentioned:Dementia behaviour management advisory services (DBMAS) Connect with Amy Devlin and Dovida Amy Devlin LinkedInDovida websiteConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of...

Loneliness is more than a feeling. It’s a public health issue. In this powerful and deeply insightful episode, Coral speaks with internationally recognised researcher Dr Rosanne Freak-Poli to unpack the real-world impact of loneliness and social isolation on our health, especially as we age. From cardiovascular risk to dementia, Rosanne shares compelling evidence that social health is just as vital as physical and mental wellbeing.Connection shapes our lives, no matter who we are. Whether you're a family member, aged care provider, health professional, or simply a member of the community, this episode describes strategies that are already changing lives across Australia. If you’ve ever wondered how many close connections you really need, or how volunteering could transform someone’s health, this conversation is for you.In this episode: The difference between loneliness, social isolation, and social supportThe surprising health risks linked to lonelinessSocial isolation affects lifestyle behaviours, while loneliness triggers biological stress responsesHow many social connections you need to protect your healthGender differences in how loneliness is experienced and reportedThe different effects informal caregiving has for women and menResources to help people connect locallyChallenges and creative solutions for connecting people with mobility or cognitive limitationsHow volunteering benefits both recipients and volunteers Social prescribing, how it works, and why it’s gaining traction in AustraliaWhere to find supportHow ASPIRE is leading the way in social prescribing research and educationQuality of life, not just longevity, should be available to everyoneResources mentioned:Ending loneliness together Heart foundation walking groups Men’s sheds My community directory Australian neighbourhood houses and centres association U3A Beyond blue (phone 1300 224 636)Friendline (phone 1800 424 287)Lifeline Australia (phone 131114)ASPIRE websiteASPIRE LinkedIn Related episodes:Episode 53 - Pharmacy addressing loneliness and social isolation Episode 54 – What is social prescribing? Episode 55 – The aged care volunteer visitors schemeConnect with Dr Rosanne...

In this heartwarming episode, Coral sits down with Philippa O'Donnell from FNQ Volunteers to explore one of Australia's most quietly transformative programs, the Aged Care Volunteer Visitors Scheme (ACVVS). Philippa brings positive stories that highlight the real impact of human connection, especially for older Australians whose social circles have diminished over time.From matchmaking volunteers based on shared passions to overcoming the challenges of remote communities, the conversation is packed with insights and inspiration. This government-funded program benefits everyone involved, not just the people receiving visitors. Here’s an episode that will leave you with a renewed sense of what’s possible when we provide companionship and care to our older community. In this episode: What the Aged Care Volunteer Visitor Scheme (ACVVS) is and why it mattersMatching clients and volunteers based on shared interestsThe importance of one-on-one engagement for older AustraliansReal stories of connections and benefitsWho is eligible for a visitorVolunteer training, police checks and ongoing supportWhat volunteers can and can’t doThe sorts of activities volunteers undertake with their clientsPotential models for engagement in remote areasHow you can get involved, either as a volunteer or by referring someone Resources mentioned:FNQ volunteers ACVVS program website The national ACVVS websiteRelated episodes:Episode 53 - Pharmacy addressing loneliness and social isolation Episode 54 – What is social prescribing? Connect with Philippa O’Donnell:LinkedIn Connect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of...

When we think about prescribing, it’s often in relation to medication. However, the magic of social prescribing is unfolding, and it’s providing connection and purpose for older Australians. This week we again welcome Kathryn Ewen from Dovida and introduce Carly Thomson, a pharmacist involved in social prescribing. During this episode, Coral, Kathryn and Carly explore how social prescribing is transforming lives beyond the consulting room. Their conversation dives into the benefits of face-to-face connection. It’s a heart warming and informative episode that reminds us that sometimes the most meaningful prescription isn’t medication. It comes with a conversation, a listening ear, and a feeling of belonging.In this episode: What is social prescribing, and how does it benefit older people?It’s all about helping people live well and not just treating them when they’re unwellThe value of personal interaction for older peoplePharmacists know their clients well and can recognise when social prescribing is appropriateOlder people are receptive to suggestions for community connectionLifestyle and community-based outcomes are just as important as medicationLoneliness is common among older adults, even when they live in residential aged care facilitiesBeing available to talk to people breaks down barriersThe evolving role of pharmacists in community wellbeingRelated episodes:Episode 53 - Pharmacy addressing loneliness and social isolation Connect with Kathryn Ewen and Dovida:Kathryn Ewen LinkedInDovida websiteFacebook Dovida Perth MetroInstagram Dovida Perth Metro Connect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of supporting our parents to remain in their own home, to be as...

In this thought-provoking episode, pharmacist Jenny Kirschner shares her personal experience of loneliness and the powerful benefits of addressing social isolation via pharmacy practice. As founder of PALS (Pharmacy Addressing Loneliness and Social Isolation), Jenny is leading an international initiative to embed social health as a core part of pharmaceutical care. Jenny highlights the profound health impacts of loneliness and shares how pharmacists are uniquely placed to support their clients, through everyday moments of connection. From simple gestures like a warm greeting to structured social prescribing, Jenny illustrates how pharmacists and others can play a vital role in reducing loneliness, especially among older Australians. In this episode: Discussing loneliness can be uncomfortable at firstLoneliness looks and feels different for everyoneFeeling lonely is not a mental health issue, it’s an emotion caused by your social needs not being metLoneliness is common and affects people of all agesFeeling lonely affects physical, mental and cognitive healthIn Australia, loneliness is the second highest risk factor for suicideThe positive effects of social connection are profoundPharmacists see patients more often than many other health professionals, making them key players in social healthThe trusted relationships that pharmacists build with their patients allow them to be uniquely placed to address lonelinessSocial prescribing helps connect patients with meaningful activities and community supportsJenny developed the pharmacist training program on loneliness, a world firstSimple actions you can offer an older person who might be lonelyResources mentioned:PALS websiteLive Up websiteEnding loneliness together websiteWHO article about social connections and improved healthWHO report "From loneliness to social connection"Connect with Jenny Kirschner and PALS: LinkedIn - JennyLinkedIn - PALSConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just...

Those who will be Support at Home consumers have concerns about this new program. This week Coral sits down with two remarkable women, Danijela Hlis and Hanna Law, aged care recipients, carers, and advocates. From lived experiences, they bring powerful insights to the looming changes in Australia’s aged care system. Their stories are real and filled with wisdom.As Australia inches toward the rollout of Support at Home (SaH) in November, Danijela and Hanna discuss the fears, frustrations, and hopes from within their communities. Today’s episode invites listeners to consider the effects Support at Home will have on older Australians.In this episode: Two advocates share lived insights as home care package recipients and carersMany older people remain unaware of aged care options until a crisis hitsCALD communities face extra barriers Systemic failures in cultural training and interpreter use lead to a lack of respectful care Family carers, especially CALD women, feel neglected and unsupported by the systemCo-contributions are a major concern, with costs forcing trade-offs between showers, food, and cleaningSome care recipients say affordability means they’ll opt out of their packages, risking premature entry into aged careDisparities between aged care and NDIS raise equity concernsAssistive technology and home modification caps ($15,000) deemed unrealisticProviders, consumers, advocates, and even Ministers lack clarity on core details of SaHClear, culturally appropriate information remains a missing piece in the Support at Home rollout.Peak advocacy groups are perceived as disconnected from grassroots realitiesConsider policy co-design from people with lived experiencePersonal stories show the shortfalls in dignified careDanijela and Hanna call for reforms grounded in human rights, dignity and respectResources mentioned:Transcript of ABC Radio Adelaide interview Hanna and Mark ButlerConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and...

In this insightful episode, Coral speaks with Kate Kleemann from COTA Queensland about the nationally funded Care Finder Program, which supports vulnerable older Australians to understand and access aged care and other community services. Kate explains how the program emerged from the Aged Care Royal Commission and Navigator Trials. Learn about eligibility, referral pathways, outreach efforts, and additional services available for older people and their support networks. In this episode: What is the Care Finder Program?Origins of the programThe program is Australia wideThe Elder Care program is for First Nations peopleMany care finder organisations have a specialisation Eligibility Types of support offeredProgram durationHow to refer someoneAged care specialist officersResources mentioned:My Aged Care website: Care findersCOTA website: Care findersAged Care specialist officersElder care support program for First Nations people Connect with Kate Kleemann: LinkedInConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. We'll help you makes sense of Australia’s aged care system...

If you’re wondering if self-managing a home care package (HCP) is an option for you, today’s episode is all about our experiences with Mum and Dad. For some people, self-management is the perfect model for them.For other people, depending on their circumstances, a traditional provider is a better option. Understand what’s involved in self-managing and make an informed decision on which model is right for you.In this episode: People’s situations determine which package management model is right for themMum’s and Dad’s cases and why we use the providers we didSwitching from a traditional to a self-managed modelAdvantages of self-managementChallenges when self-managing a home care packageSelf-management is not for everyoneSupported self-management is another optionWhat to consider before you choose to self-manage a HCPUnderstanding what to do if your health changes significantlyYour relationship with your provider is a partnershipWhat to look for in a self-managed providerJustifying expenditure using package fundsCost saving should not be the main reason for choosing self-managementConnect with Coral Wilkinson: Instagram  LinkedIn  Follow See Me Aged Care Navigators:See Me ACN websiteFacebook Instagram  More about Your Aged Care Compass podcast: Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more. Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.