Claim OwnershipXLR8 - Bringing real-world learnings and experiences in Life Sciences
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Hosted by Jalilah Gibson and Caz Hanrahan, Wavestone's XLR8 podcast series delves into answering your most common pain points and questions as you progress through your digital transformation journey in the pharma world.
We’ll be bringing you real-life stories and experiences from distinguished guests who have delivered customer and business value through the use of digital, starting by designing around the customer.
Find out more about Wavestone Life Sciences: https://www.wavestone.com/en/what-we-do/life-sciences-consulting/
12 Episodes
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Join us as Hewan Wole, a Global Marketing Director in the pharmaceutical industry, explores why culture is a critical enabler of great customer experience. Drawing on her experience across global, regional and local markets, she shares practical insights into building trust, empowering teams and balancing global strategy with local market needs.
In this episode, we reflect on the topics covered during Global Pharma Tech Conference and explore how life sciences organisations can turn AI ambition into tangible business value. Drawing on insights from the event and broader experience across industries, the discussion highlights the importance of prioritising high-impact use cases, building strong data foundations, navigating regulation and risk, and investing in change management and AI literacy.
Join us as Michael George, a global leader in patient engagement, explores how amplifying the patient voice can transform healthcare and the life sciences sector. He outlines what meaningful engagement looks like and shares practical steps organisations can take to strengthen patient partnerships - showing why lived experience, long‑term thinking, and true collaboration are essential for a more human‑centred healthcare system.
Join us as Florian Gäng shares how customer experience management is transforming the pharmaceutical sector, focusing on building shared understanding, pragmatic tools, and outcome-driven strategies. Discover practical insights on balancing customer and business value, fostering experimentation, and making customer-centricity a core part of organisational culture.
In this episode, we reflect on the topics covered during Reuters Pharma Customer Engagement Europe. We explore how organizations can humanize customer engagement by balancing global consistency with local flexibility, breaking down internal silos, and using data purposefully. Tune in to discover practical frameworks to help teams deliver empathetic, unified, and impactful customer experiences in a digital world.
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