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Richard Harpin grew his business HomeServe from a single idea to a £4.1bn sale. On the Business Leader Podcast, he speaks to entrepreneurs and business leaders about the moments that shaped their success and failure, unlocking original advice and practical insights for anyone building or leading a business.
Hosted on Acast. See acast.com/privacy for more information.
195 Episodes
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Hub van Bockel shares his story with Richard Harpin about founding Tenzing, a natural energy drink brand inspired by Himalayan sherpas. Drawing on his marketing background at Unilever, MTV, and Red Bull, van Bockel explains how he identified a gap in the market for low-sugar, plant-based alternatives to artificial energy drinks. But how do you take on incumbents in such a competitive space? He explains his bootstrapping strategy, which to begin with focused on niche communities like climbing and running. He also explains how he slowly wooed major retailers like Tesco and Sainsbury's. But it all really began with a pitch deck he presented to convince his wife of the risks. Hosted on Acast. See acast.com/privacy for more information.
In this episode of The Business Leader podcast, Richard Harpin interviews Caspar Lee, the YouTube pioneer who successfully transitioned from influencer to powerhouse entrepreneur. Lee reveals the strategies behind co-founding Influencer.com, a marketing agency with multi-million pound revenues and his subsequent move into venture capital with Creator Ventures. The conversation explores vital insights for scaling businesses. Lee explains why hiring 'big company' veterans can backfire in mid-sized firms. He also outlines how partnerships can be used to drive organic growth when building communities. He also shares his tips for personal branding, reflecting on the strategies he used to build his own following. Hosted on Acast. See acast.com/privacy for more information.
Is cost cutting really a strategy or is it quietly holding businesses back? In this episode of the Business Leader podcast, Sir Richard Harpin sits down with advertising and marketing legend Rory Sutherland. Sutherland challenges some of the most deeply held assumptions in modern business, from efficiency and procurement to marketing, pricing, and customer experience – all through the lens of a marketer. Drawing on decades of experience at the advertising group Ogilvy and in behavioural science, Rory explains why an obsession with cost reduction and short-term efficiency can destroy long-term value, and why businesses need to think in terms of opportunity, not just spreadsheets. This episode is essential listening for founders, CEOs and senior leaders who want to grow sustainably without sacrificing innovation, trust, or long-term opportunity. Subscribe for weekly conversations with the thinkers and leaders shaping the future of business. Hosted on Acast. See acast.com/privacy for more information.
Rohan Blacker is a serial entrepreneur and co-founder of Sofa.com. Blacker shares his journey with host Dougal Shaw, from an unfulfilling legal career to becoming a pioneer in UK e-commerce. He left Sofa.com in 2015 when a private equity firm took over. Today he’s still very much in furniture retail, running Pooky.com and Schplendid sofas. Blacker tells the story behind acquiring the Sofa.com domain name, explaining why he and his co-founder felt a "nuts name" was essential for success, in the brave new world of online branding. Blacker also explains why he thinks Sofa.com declined after his exit, citing "death by a thousand cuts", including excessive discounting and high rent overheads. He explains how he is now using the lessons learned from his Sofa.com days to power his latest venture, Schplendid, which aims to champion sustainable sofas in a world of "fast furniture". Hosted on Acast. See acast.com/privacy for more information.
James Mishreki is the founder of the UK-based, fast-growing skincare brand Skin + Me. In this episode Mishreki discusses with host Richard Harpin his unconventional entrepreneurial journey. It began in childhood with selling copied CDs at school and included a stint as a professional poker player, a role he credits with building his resilience. The conversation explores how Skin + Me aims to disrupt a £140bn beauty and cosmetics market plagued by a 55% customer dissatisfaction rate. Mishreki details his company’s innovative personalised subscription model, which provides prescription-grade treatments through a vertically integrated system, including their own pharmacy and factory. Mishreki shares his philosophy on "rejection training" and explains why he transitioned from CEO to Chairman to focus on his core strengths. Hosted on Acast. See acast.com/privacy for more information.
FlightStory CEO Georgie Holt and Chief Revenue Officer Christiana Brenton discuss with Dougal Shaw how they are pioneering podcasts and new media alongside Steven Bartlett, creator and host of The Diary of a CEO. Moving beyond traditional audio, they operate an end-to-end studio scaling global IP across newsletters, live events, and commerce. The duo explains how they "kill the guesswork" using proprietary technology like Guest Radar and Creator Radar to identify high-potential talent through data. They delve into their collaborative leadership, the necessity of "killing the romance" to avoid stagnation, and the role of Flight X in disrupting their own success. Finally, they highlight the transition from digital consumption to real-world communities, arguing that "packaging" long-form content for algorithms is essential for maximising global human impact. Hosted on Acast. See acast.com/privacy for more information.
Sue Hayes, CEO of Nottingham Building Society, joins Dougal Shaw on the Business Leader podcast to explore how she’s been transforming a 175-year-old institution into a modern mutual. Hayes discusses her key strategy, defined as "together we fight for the extraordinary". Her mission is to target underserved borrowers, like Gen Z and side hustlers with irregular incomes, and help them buy homes. She explains how her building society leverages AI and fintech partnerships to modernise mortgages while maintaining its purpose-driven ethos. From rebranding to the future of high street branches, Hayes shares insights on leadership and staying relevant in the modern banking sector. She was speaking to Dougal Shaw in early November 2025. Hosted on Acast. See acast.com/privacy for more information.
Few businesses have more than 17 million customers and can say the Queen was one of them. But that's the AA. However, it has had a difficult time recently. It was drowning under £2.7 billion of debt and was taken off public markets following a takeover by the private equity firms Warburg Pincus and Towerbrook. Since then chief executive Jakob Pfaudler has been working on a turnaround of this unique business. This is the story of the AA and that turnaround... Hosted on Acast. See acast.com/privacy for more information.
He leads a US tech firm valued at $8bn, but Sanjay Poonen puts his success down to a major career setback. Poonen is CEO of US cybersecurity and AI company Cohesity, based in Silicon Valley. He grew up in Bangalore, India, but a scholarship to Dartmouth College in the US to study computer science brought him to the US. On graduation, he rose up the ranks of a Who’s Who of Silicon Valley tech companies, including Microsoft, Apple, Symantec, SAP and VMware. It was while he was vice president of marketing at Informatica that he suffered his first major career setback – he was fired. Poonen explains to Dougal Shaw why this moment of rejection ultimately made him a better, more mature and compassionate leader. He also gives advice on how to hire the best talent in the competitive world of tech. Hosted on Acast. See acast.com/privacy for more information.
In this episode, host Josh Dornbrack speaks with Bob Skinstad, former Springbok and Rugby World Cup winner, about leadership, elite performance and transitioning from professional sport into business. He shares lessons from rugby, venture capital, consulting and building winning teams in high-pressure environments. Hosted on Acast. See acast.com/privacy for more information.
The department store chain Debenhams was founded in 1778 but went bust in 2020, leading to thousands of job losses and the disappearance of one of Britain's best-known high street names. But now it is back, reimagined for the digital age. In this episode of the Business Leader Podcast, Debenhams chief executive Dan Finley tells the story behind this turnaround. Dan Finley was appointed the boss of Debenhams in 2022 after the brand was bought by Boohoo. Now he is chief executive of the whole Boohoo group, which has been renamed Debenhams. That has brought its own unique challenges... Hosted on Acast. See acast.com/privacy for more information.
It’s a magnet for side hustlers around Europe. The CoCreate event was held this November in London, the first time it’s come to Europe. It’s an event run by Alibaba.com, a global online marketplace for b2b wholesale trade. Small businesses use it to source in bulk products from manufacturers and trading companies to then sell to consumers themselves. Alibaba.com is part of Alibaba Group founded by Jack Ma in China in 1999. Alibaba.com now connects 50 million buyers with 200,000 global suppliers, many of them based in China. At CoCreate there are suppliers showing off their wares, including everything from robot vacuum cleaners to skincare products and fashion items. Dougal Shaw spoke to the entrepreneurs who flocked to this event before catching up with Kuo Zhang, the president of Alibaba.com, to find out how small companies can access global supply chains, with AI making the task increasingly sophisticated. Hosted on Acast. See acast.com/privacy for more information.
Many prime ministers don’t make it to 10 years in office. US presidents only get eight at most to secure their legacy. Katharine Viner has had a decade and counting as editor-in-chief at the Guardian newspaper. She is also the first woman to hold the role. She’s made radical changes to an institution more than two centuries old, while returning it to profit. Dougal Shaw took a trip to the Guardian HQ in London to learn about the reader revenue model that took everyone by surprise, commercial innovations like The Filter and how she plans to attract younger audiences while navigating the perils of social media. Hosted on Acast. See acast.com/privacy for more information.
In this episode, Lucie Macloud reveals the unexpected story behind Hair Syrup’s meteoric rise—from a homemade solution shared on TikTok to a multi-million-pound beauty brand. In this episode of the Business Leader podcast, she joins Lucy McPhee and Josh Dornbrack to talk about battling self-doubt, navigating Dragons’ Den, handling explosive growth and learning how to lead long before she felt ready. Hosted on Acast. See acast.com/privacy for more information.
The story of how one of the best-known high street chains was built. Mountain Warehouse now has more than 400 shops and generates more than £450m in annual revenue. But, as founder and chief executive Mark Neale tells Graham Ruddick, this story starts with a shop selling roller blades... Hosted on Acast. See acast.com/privacy for more information.
Thea Green, the founder of Nails.INC, is one of the UK’s most successful entrepreneurs in the beauty and self-care space. Her early background was in journalism, but she spotted a gap in the fashion market back in the late 1990s – and grabbed the opportunity. When the world was crazy about everything “dot com” and coffee shops, she saw that the UK hadn’t caught up yet with the American trend for getting a regular manicure at nail bars. She first built her beauty empire around nail bars on the high street and in department stores. These days she presides over a multi-million-pound retail business that is based on innovative nail products like varnish, art packs and polishes. Last year Nails.INC was acquired by a private equity firm in a reported £30m deal. Thea Green remains at the top of the company she founded. Dougal Shaw went to her HQ in Mayfair, London to learn how she has evolved as a leader and what others can learn from her experience... Hosted on Acast. See acast.com/privacy for more information.
Iwoca is one of the UK's most promising new businesses. It has a fascinating mission - to finance one-million small businesses. Christoph Rieche and James Dear founded Iwoca in 2011 to solve one of the biggest problems facing the UK economy - how to get more funding to small and medium-sized businesses to help them grow. As Christoph Rieche tells Graham Ruddick, they are making real progress, but this is just the start... Hosted on Acast. See acast.com/privacy for more information.
Most people measure success in likes and views — but not Amelia Sordell. In this unfiltered discussion, she sits down with Lucy McPhee and Josh Dornbrack to explain why virality is meaningless without credibility and connection. Sordell shares the frameworks she uses with CEOs, founders and global enterprises to turn content into clients. She also demystifies what actually works on platforms like LinkedIn and reveals why leaders must stop outsourcing their voice. Learn how to build a brand that survives algorithm changes, drives revenue and resonates long after the scroll stops. Hosted on Acast. See acast.com/privacy for more information.
Jack Zhang founded Airwallex in 2015 in Melbourne, Australia. It has now gone global and is valued at more than $6bn by investors. Zhang has moved to London in order to help Airwallex scale globally. He tells Dougal Shaw why there was a unique window of opportunity to build his fintech platform and why traditional banks still have a lot of catching up to do if they want to capitalise on the new revolution in artificial intelligence.Airwallex is a tech-first financial operating system helping businesses scale across borders faster, by doing things like processing international payments. Zhang was born and raised in China but moved to Australia aged 16, without his family, to pursue his education. While working for several large companies as a computer programmer, he also ran multiple side hustles. It was a coffee shop venture that led to the idea for Airwallex, as he encountered the high costs associated with global payments between currencies... Hosted on Acast. See acast.com/privacy for more information.
Former England scrum-half, British & Irish Lion and Rugby World Cup winner Matt Dawson joins host Josh Dornbrack for an honest and inspiring conversation about performance, leadership and reinvention. The conversation goes far beyond rugby. Dawson shares how the values forged on the field - discipline, communication, accountability and the idea of “borrowing the shirt” - have shaped his life in the corporate world. Now working with global real-estate firm JLL, he reveals how elite sporting principles can transform businesses, strengthen team culture and help leaders unlock performance in fast-moving environments. Hosted on Acast. See acast.com/privacy for more information.
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