Clinical Communication

It's time for the 4th Bonus Content featuring extra content from recent guests including:David Alderton (00:42):If Doing Nothing Is Always An Option, Is There Always A ChoiceIn Shared Decision Making?Derek Griffin (06:06):Achieving Buy-In For Pacing, Finding The "Why" Behind Someones Activity Behaviour & Fibromyalgia Stigma And BeliefsPauline-Clare Callaghan (14:00):Pregnancy & EndometriosisLianne Wood (22:02): Challenges when trying review to review papers on exerciseadherenceVincent Kortleve (24:59):How Have Healthcare Clinicians Communication Skills Changed Over The YearsYou can find Ben across social media @BWhybrowPhysioFor more do Share & Subscribe!

Clinicians are becoming more aware of the importance ofcommunication skills in clinical practice, but this doesn’t mean things always go to plan.On this episode Ben is joined by Vincent Kortleve, who is a published author and educator in communication skills, as well as being a trained Psychologist and Physiotherapist.On this episode they discuss:(00:00:00) – Intro(00:00:49) - How Much Has Vincent’s Communication Skills Teaching Changed Over The Years(00:04:17) - Vincents Book “Communication Skills For Physiotherapists”(00:06:04) - The Four Communication Pillars In The Book(00:08:27) - Building Rapport In Life Doesn’t Mean You CanBuild A Therapeutic Relationship(00:12:44) - Managing Emotional Conversations(00:13:55) - What A Coaching Conversation Looks Like(00:19:40) - Managing Resistance To Change(00:24:29) - The Communicative Detective(00:27:47) - When Open And Closed Questions Aren’t Used Correctly(00:36:00) - Don’t Assume The Message You Discuss Is What IsTaken In(00:42:53) - Vincents Hardest Clinic Conversations(00:49:03) - Managing Quick Fix Expectations(00:53:30) - Vincent’s View On The Future Of Communication Skills Vicent’s book “Communication Skills For Physiotherapists” isavailable in English, Dutch & Spanish. You can find him on LinkedIn & X @CommunicatorPTYou can find Ben across social media @BWhybrowPhysio oremail clinicalcommunication@outlook.comDo share & subscribe

Exercise is one of the most common treatment suggestions for low back pain. Yet outcomes in the research are variable. What are some of the contextual factors that can influence the outcome of using exercise to treat low back pain?And how much does adherence really matter?On this episode Ben is joined by Lianne Wood, Senior Research Fellow at the University of Exeter and Advanced Practice Physiotherapist, where they discuss:(00:00) – Introduction(00:58) - Lianne’s Realist Review Into Contextual FactorsFor Back Pain & Exercise(04:08) - The Role Of Trust & Trying To Measure It(07:16) - The Effect Of The Patients Confidence In Their OwnAbility & In The Clinicians Knowledge(09:53) - Did Motivation To Adhere Influence Outcomes?(11:32) - The Importance Of Individualised Input(12:53) - The Limitations Of Current Adherence Evidence(16:06) - The Review Into Back Pain Outcomes & AdherenceTo Exercise(20:22) - Different Ways To Measure Adherence(23:05) - Bias In Exercise Studies(24:45) - The Effects Of Beliefs On Exercise Outcomes(29:30) - The Importance Of Thinking Deeper With ExerciseFor Pain (33:25) - Lianne’s Hardest Clinical Conversations(38:24) - The Future For Exercise Adherence Research Lianne’s Two Papers Discussed:Contexts, behavioural mechanisms and outcomes to optimisetherapeutic exercise prescription for persistent low back pain: a realistreview (2024)https://pubmed.ncbi.nlm.nih.gov/38176852/Exercise adherence is associated with improvements inpain intensity and functional limitations in adults with chronic non-specificlow back pain: a secondary analysis of a Cochrane review (2025)https://pubmed.ncbi.nlm.nih.gov/40175237/ You can find Lianne on X @WoodwicksLianne and LinkedInHer research profile is here:https://experts.exeter.ac.uk/39689-lianne-woodYou can find Ben across social media @BWhybrowPhysio oremail clinicalcommunication@outlook.comDo Share & Subscribe!

The use of stem cells to treat various medical issues includingjoint pain is gaining more and more awareness, which means patients are asking about them more frequently. Yet most of us know very little about them, so how should weanswer the questions that commonly come up?On this episode Ben is joined by Dr Ansar Mahmood, Consultant Orthopaedic Trauma Surgeon and American Board Certified in Regenerative Medicine, where they discuss:(00:00:00) - Introduction(00:00:59) - The history of stem cells, what they do & how they work  (00:13:02) – Sleeper stem cells(00:15:36) – Delays in research to practice(00:17:08) – The intelligence of stem cell function(00:20:20) – What expectations should be given for stem cell injections for joint pain (00:21:30) – Different regulations for stem cell implementation(00:28:40) – When might we see stem cells for joint pain being used in the NHS?(00:31:12) – What is pharma trying to do with stem cells?(00:35:32) – The biggest drivers for research development: collaboration & AI(00:41:43) – The risks of stem cell injections & production(00:47:15) – Setting expectations for the length of stem cell injection effect(00:54:38) – Future joint preservation clinics(00:57:03) – Will stem cells eradicate steroid injections?(00:59:17) – Dr Mahmoods social media and courses You can find Dr Mahmood on LinkedIn and Instagram @dransarmahmoodThe Kyzn Clinic – www.kyzn.co.ukThe Academy of Regenerative Medicine - https://abrm.thearm.co.uk/ or @RegenAcademy on social media. You can find Ben on social media @BWhybrowPhysio or email clinicalcommunication@outlook.comDo share & subscribe!

It is estimated over 190 million women around the world haveendometriosis, and with awareness increasing and more management options becoming available, those with the diagnosis may have more questions than ever before.On this episode of clinical communication Ben is joined by Pauline-Clare Callaghan, Specialist Pelvic Health Physiotherapist and Educator with Endometriosis UK. On this episode they discuss:(00:00) - Introduction(01:00) - The dangers of the edometriosis MRI report(03:07) - Why does it take so long to diagnosis(03:39) - The pros and cons of social media for endometriosis(04:25) - Endometriosis specialist centres(04:46) The variety of endometriosis presentations(06:24) - How to help your patient understand endometriosis(14:09) -  How to manage endometriosis surgical beliefs(17:51) – Conversations around intimacy related pelvic pain(23:12) - How to achieve buy-in for non-surgical treatment(25:05) - Managing different cultural sensitivities in pelvic pain(26:12) - Prehabilitation for endometriosis surgery(27:10) - Adenomyosis(28:00) - Pain persisting after endometriosis surgery & injustice(29:44) - Managing questions about genetic risk with endometriosis(31:20) - Is endometriosis awareness improving?(32:36) - Paulene-Clare’s hardest conversation(38:54) - Memorable improvements with non-invasivemanagement(41:15) - The future of endometriosis care You can find more about Endometriosis UK and their work here:https://www.endometriosis-uk.org/ You can find Ben across social media @BWhybrowPhysio or emailclinicalcommunication@outlook.co.uk

Shared decision making appears in almost every clinical guideline — but in the real world of clinical practice, how often do we actually do it well?In this episode of Clinical Communication, Ben is joined by David Alderson, Senior Lecturer at Sheffield Hallam University and Specialist First Contact Physiotherapist, whose specialist interest is shared decision making during consultations. They explore how clinicians can genuinely share decisions with patients. From practical strategies to common pitfalls, andinsights that can help you make consultations more collaborative and patient centred.They cover: (00:00) Intro (01:18) The choice dilemma in shared decision making (05:06) The “Mum Test” for shared decision making (06:46) Are clinicians doing as much shared decision making as they claim? (07:58) How the ICE questions guide shared decision making conversations (15:23) How to manage expectations when they can’t be met (16:28) What to do when many management options exist (19:07) How to spot and manage your own biases in shared decision making (23:08) When to mention doing nothing as an option (25:40) Are clinicians willing to do nothing? (28:11) How to use stats without steering the patient’s decision (31:53) What to do when patients don’t want to be involved (35:49) Two powerful questions every clinician can use in shared decision making (39:29) David’s hardest clinical conversation   (46:29) Will shared decision making change with AI?    (48:42) David’s course: Essential Consultation Skills for FCPs🔗 Resources & Links ⁠Essential Consultation Skills for FCPs – MACP Event⁠ Do we really allow patient decision-making in rotator cuff surgery? Torrens, Miquel & Santana (2019) ⁠Open Access Paper⁠📲 Connect with David on LinkedIn 📲 Connect with Ben across social media@BWhybrowPhysio and on LinkedIn 📩 For teaching, mentoring & more:clinicalcommunication@outlook.com 

Fibromyalgia can be a tricky condition to discuss as various opinions on it exist across society and evidence around it is always evolving. Thankfully on this episode Ben is joined by Derek Griffin, Specialist Musculoskeletal Physiotherapy and International Speaker on persistent pain management, especially Fibromyalgia. On this episode they discuss:(00:00:00) - Introduction(00:01:15) - Awareness Of Fibromyalgia In Society(00:07:07) - How To Help Someone Understand Fibromyalgia(00:25:38) - Should We Explain It The Same If It’s Secondary Fibromyalgia?(00:32:06) - When Discussing “Sensitivity” Can Backfire(00:40:26) - The Importance Of Picking Up On Visible Cues(00:52:58) - What To Say When They Ask: “Will This Get Better?”(00:58:26) - The Importance Of Acknowledging & Discussing Flare Ups You can find Derek:On Instagram - @derek_griffin_phdOn X - @DerekGriffin86And on LinkedIn You can find Ben & Derek’s Therapy Live Pain Masterclass Talks here:https://www.tickettailor.com/events/physiomatters/1314746?  You can find Ben across social media @BWhybrowPhysioSign Up for Pain Practice OS here:https://pages.modernpaincare.com/painprogramWant to discuss teaching or mentoring? Email clinicalcommunication@outlook.comAnd finally do share and subscribe.

Before every Clinical Communication episode extra questionsare asked to guests to help them get settled in. The responses aren’t released at the time, until now…On this bonus content episode:(00:00) - Introduction(00:56) - Ian CowellHow A Cognitive Functional Therapy Paper Comes Together(14:16) - Jo TurnerHow Clinicians Can Feel Comfortable Not Always Knowing The Answer(20:32) - Chris Tiley What Exercise Gets Harder As We Get Older?(22:37) - Bill Taylor Should We Match Patient Language For Private Body Parts(30:22) - Michelle LyonsHow To Discuss Menstrual Cycles With Your PartnerYou can find Ben across social media @BWhybrowPhysioOr email clinicalcommunication@outlook.com for queries on mentoring, teaching and more!Finally, do Share & Subscribe!

Clinical communication knowledge is always progressing andwe are way beyond just listening and having good rapport. So what else do we need to consider and how should it be taught to future healthcare professionals?This episode is from a recording of the “Healthcare Education Transformation” podcast that Ben was recently on with Dr F Scott Feil, where we discuss:(00:00) – Introduction(07:21) - Why Communication Is Important(21:44) - What Is Going Well In Communication Teaching InHigher Education(34:50) - The Future Of Healthcare Communication Education(42:25) - Communication Top Tips(46:27) - What Would Ben Change About Higher Education You can find Dr F Scott Feil on LinkedIn, as well as on X& Instagram @FScottFeil_DPTYou can find Ben across social media @BWhybrowPhysioDo Share & Subscribe

More resources are becoming available on how to supportthose with persistent pain, yet challenging conversations can still occur, especially when someone is still going through a medical journey and expectations are still uncertain.This episode is a recording between Ben and Dr Mark Kargela, Specialist Physical Therapist in Persistent Pain, on Mark’s “Modern Pain Podcast” where they discuss: (00:00) – Introduction(05:42) – How Communication Knowledge Has Evolved Over Time(11:26) – Guided Discovery & Open Questions(23:32) – Managing Diagnostic Uncertainty(32:28) – Managing “Fix” Expectations(38:49) – Best Ways To Develop These Skills(45:46) – The Future Of “Explain Pain” Pain Programme Link:https://pages.modernpaincare.com/painprogramYou can find Mark across social media @modernpaincareHis Website: www.modernpaincare.com    You can find Ben across social media @BWhybrowPhysioDo Share & Subscribe

A few weeks ago I was a guest on the Physio Pulse podcastwith Jeff Morton & James Horner. They kindly gave me a copy of the recording to release here, where we discuss:(00:00:00) – Introduction(00:05:00) - How Ben Became A Communication Skills Facilitator(00:10:50) - Why Communication Skills Are Becoming More Embraced By Clinicians(00:19:51) - Does Having A Specialist Job Title & Appearance Come With Greater Influence Over Patients?(00:22:18) - How To Have Difficult Conversations With More Senior Colleagues(00:24:21) - When Communication Skills Have No Effect(00:29:43) - How To Respond To Cues(00:34:54) - The Power Of Silence(00:40:29) - Non-Verbal Communication(00:41:32) - Managing Patient Requests For Imaging(00:50:37) - How To Manage Disagreements With Colleagues(01:03:26) - Do Ben & Jeff Ever Get Angry?(01:06:24) - Jeff & James’s Hardest Conversations(01:16:35) - The Birthday Cake DilemmaYou can find Jeff on Instagram @jmortonphysioYou can James on Instagram @thenerdyphysio Their podcast is the Physio Pulse Podcast.You can find Ben across social media @BWhybrowPhysioYou can email in to clinicalcommunication@outlook.comAnd please Share & Subscribe

It is well known that the more perceived expertise andcompetence we have in someone, the more likely we are to trust them and have a better outcome. This is great if you are a clinician with extensive expertisein a certain area, though not all of us are. But there are ways we can sound like an expert to achieve the same results without being disingenuous. Which is the topic of this short episode.Find this useful? Then do share & subscribe.You can follow Ben across social media @BWhybrowPhysioMark Kargela’s Pain Management OS Course :https://pages.modernpaincare.com/painprogram?redirect_from=podpageTherapy Live Pain Masterclass:https://www.physio-matters.com/Pain25/

How To Reassure Patients with Ian CowellReassurance is included in clinical practice guidelines acrosshealthcare and is usually a part of any assessment. Yet, very little research and guidance existed on how to go about doing it. But there has been recent new research that suggests whatdoes (and doesn’t) work when trying to reassure those with chronic low back pain, which could be applied across many other conditions.On this episode Ben is joined by the lead author Ian Cowell.Clinician, Educator & Researcher with the Evolve Pain Academy/Cognitive Functional Therapy group. Where they discuss;(00:00:00) – Introduction(00:00:51) - Reaction To Ian’s New Published Paper(00:03:00) - Why Hasn’t There Been Much Published OnReassurance?(00:05:07) - Where Did Attempted Reassurance Go Wrong?(00:07:37) - Asking or Responding To Concerns(00:20:33) - The Importance Of Non-Verbal Communication(00:21:54) - What Allowed Reassurance To Go Well(00:29:58) - Using Behavioural Experiments For Reassurance(00:38:03) - Managing Patient Beliefs(00:42:07) - What To Do When Behavioural Experiments Don’t Go To Plan(00:44:27) - What Cues Did Clinicians Miss?(00:53:13) - Who Doesn’t Cognitive Functional Therapy Work For?(00:58:15)- Is Persistent Pain Research Becoming MorePositive?(01:00:39) - Ian’s Hardest Clinical Conversations (01:05:07) - Could This All Be Applied Across Healthcare InGeneral? Ian’s New Reassurance Paper:“A Detailed Analysis of How Physiotherapists "Give" Reassurance for Patients' Concerns in Back Pain Consultations” – Cowell et al (2025).https://pubmed.ncbi.nlm.nih.gov/40455078/Also Read:“How do physiotherapists solicit and explore patients'concerns in back pain consultations: a conversation analytic approach” – Cowell et al (2021)https://pubmed.ncbi.nlm.nih.gov/31392911/ You can find Ian on X/Twitter @brookphysio & LinkedInEvolve Pain Care Academy: https://evoolvepaincare.academy/ You can find Ben across social media @BWhybrowPhysioYou can send emails to clinicalcommunication@outlook.comPlease share & subscribe.

Plenty of podcast, articles, videos and other resources talk through the words and analogies we can say to help someone understand their pain. This can give clinicians the right words to say, but they may still have no effect, as it is not just knowing WHAT to say, but knowing WHEN and HOW to say it.This episode is the audio from a recent webinar I have given called "Advanced Pain Communication". Want to have this or something similar delivered live to you or your team?Want to see the video version of this episode with slides?You can message Ben on X, Instagram, TikTok or YouTube @BWhybrowPhysioOr email clinicalcommuncation@outlook.com And please Share & Subscribe.

Many men can be affected by pelvic pain and related conditions but often find it hard to talk about it, with clinicians at times not always knowing what to say.In this episode Ben is joined by Bill Taylor who is a Specialist Physiotherapist & Teacher in Male Pelvic Pain. In this episode they discuss;(00:00:00) – Introduction(00:00:44) – How To Start The Male Pelvic Pain Conversation(00:21:03) – How To Ask Deep Difficult Questions(00:33:18) – How To Encourage Men To Open Up About Their Pelvic Dilemmas(00:54:56) – The Downside Of Prostate Cancer Treatment(01:03:45) – Bill’s Hardest Conversations(01:18:30) – Bill’s Male Pelvic Pain Mission You can find Bill on LinkedIn, Facebook & Instagram@billtaylor3311You can find Ben across social media @BWhybrowPhysioYou can send in questions, stories & suggestions to clinicalcommunication@outlook.comPlease Share & Subscribe

Resistance and strength training is often highly recommended for the management of many conditions affecting older adults, with many guidelines and recommendations available.Yet many barriers can get in the way, whether they’re physical, psychological or something else.In this episode Ben is joined by Physiotherapist & Author of “Never Too Old To Lift” Chris Tiley, where they discuss:(00:00) - Introduction(01:08) - How To Manage The Situation Where A Family Member Is Protecting The Patient?(05:40) - How Can We Help An Older Person Understand The Benefits And Risks Of Lifting?(09:05) - The Benefits Of Groups(12:46) - Is There Anything Communication Wise You Wouldn’t Do With An Older Adult, That You May Do With Someone Younger?(15:35) - How To Get An Older Person Motivated To Lift, WhenThey Appear To Have Given Up?(24:02) - What About If They Need To Slow Down?(30:40) - What Does Chris Wish He Knew About Writing A Book Before He Wrote It?(33:50) - How To Manage Limiting Beliefs In Older Age(40:48) – How Stories Help With Buy-In(43:49) - The Effect Greg Lehmans Course Had On Chris(48:22) - Never Too Old To Lift Website & PodcastYou can find Chris on LinkedIn & Instagram@nevertoooldtoliftHis website mentioned is: www.nevertoooldtolift.com His Podcast, Facebook & YouTube Channel is “Never TooOld To Lift”Chris’s Therapy Expo Talk: https://youtu.be/53r1Ly0lUpM Upcoming Greg Lehman Course: https://www.tickettailor.com/events/reconcilingbiomechanicswithpainscience/1496927 You can find Ben across social media @BWhybrowPhysio or by emailing clinicalcommunication@outlook.comPlease Share & Subscribe 

Every clinician is asked to deliver some teaching orpresentation throughout their career, whether this is to groups of patients, students or colleagues. Yet hardly any of us receive any formal teaching training. We’ve all attended talks which seemed interesting on thesurface, but failed to engage us.So how do we avoid making the same mistake?On this episode Ben is joined by Kate Purcell, AdvancedPractice Physiotherapist, former lecturer and with fellowship to the Higher Education Academy.In this episode they cover:(00:00:00) – Introduction(00:03:10) - Should We Teach Patients, Students Or CliniciansDifferently?(00:13:17) - What Does “Meta-Cognition” Mean?(00:16:46) - How Can We Make Reflecting More Appealing?(00:21:56) - People Remember Emotional Moments Over Facts(00:27:05) - Are There Still Different Types Of Learners& Should We Accommodate To Them?(00:29:37) - How Do We Manage Different Learning Types OfLearners In A Group?(00:40:19) - Are Case Studies Taking Over Healthcare Education?(00:44:25) - Does Chunk & Check When Explaining Apply ToGroups?(00:48:01) - Ben & Kate’s In-Service Training Pet Peeves(00:49:40) - Could AI Make Us Less Critical Thinkers?(00:59:12) - Kate’s Hardest Teaching Conversations(01:03:13) - How We Can Build Rapport & Trust With The Group In Front Of Us(01:07:10) - Empowering Learners (01:09:01) - Kate’s Extra Thoughts You can find Kate on LinkedIn or on X/Twitter@k8purcellphysio Her website is: physiotherapytutor.com  You can find Ben across social media @BWhybrowPhysio or by emailing clinicalcommunication@outlook.com Please Share & Subscribe

Clinicians are often encouraged to take on a coaching,rather than fixing, role when working with patients. There’s lots of resources now available on how to do this, yet for some, this may be a new and challenging concept. Plus, some unanswered questions still exist;What if the patient doesn’t want to be coached?What if I ask the wrong questions?Am I still providing value if the patient solves their ownproblem?On this episode Ben is joined by Jo Turner, Professionally Certified Coach with the ICF & Physiotherapist, where they discuss:(00:00)- Introduction(02:25) - Can Questions Be Too Open?(05:28) - Can We Ask Too Many Questions?(12:29) - Should “What Matters Most To You In All Of This?” Be A Routine Question?(17:42) - How Can Clinicians Feel More Comfortable Taking A Coaching Rather Than Fixing Approach?(23:59) – Can We Alter Our Environment To Become More Of A Coach?(25:18) – Not Every Patient Wants To Be Coached(27:38) - How Do We Get To The Real Problem, Not Just The First Mentioned?(31:43) - Can We Be Too “Passive” When Coaching?(34:45) – Questions To Ask At The End Of An Appointment(38:40) - Jo’s hardest clinical (or coaching) conversations(42:54) – Mentoring vs Coaching(44:34)- What’s the future of coaching? You can find Jo Turner on LinkedIn or on “MeHub” onFacebook.Link for “Coaching Unpeeled” Course:https://www.tickettailor.com/events/mehab/1520869You can find “YouMatter” wherever you get your podcasts.  You can find Ben across social media @BWhybrowPhysioDo send in question, stories or suggestions to clinicalcommunication@outlook.com

Menstrual cycles are considered the fifth vital sign for awomans health and can have an impact on functions all over the body. Yet many clinicians may feel uncomfortable discussing the topic with the person in front of them, with little guidance on how and when to raise the subject.Until Now.On this episode Ben is joined by Michelle Lyons, SpecialistPhysiotherapist and Lecturer in Pelvic and Women’s Health. In this episode they discuss;(00:00) - Introduction(01:39) - How do we raise the topic of menstrual cycles when the patient hasn’t?(17:35) - What if they’re on contraception and don’t know their period health?(20:40) – How to raise the topic of bowel health(23:07) - How do we encourage women to track their periods?(29:40) - What if they come from a culture where menstrual health isn’t regularly discussed?(32:10) – Being aware of iron deficiency anaemia(35:00) – Michelle’s hardest clinical conversation(40:32) – The impact of lifestyle factors on menstrual health(42:50) – Michelle’s Podcast & Courses You can find Michelle on social media: Instagram: michellelyons_muliebrityX/Twitter: @ml_muliebrityAnd on LinkedIn Her Podcast is: Celebrate Muliebrity Her Website with Courses is: https://celebratemuliebrity.com/  You can find Ben across social media: @BWhybrowPhysioPlease Share & SubscribeYou can send in questions, stories or suggestions to: clinicalcommunication@outlook.com

During every guest interview extra questions are asked at the beginning before the main episode to help get the conversation started. Whilst these are not released at the time, they are recorded and add value, and now bonus content from recent guests is ready to be released.This bonus content episode involves:(00:00) – IntroductionMatt Wedderburn(00:44) - When & How To Ask ICE Questions(05:30) - Should We Bother To Use The Body Chart When Time Is Limited?Ben Steele-Turner(08:28) - Achieving Buy-In For Weight Management For KneeOsteoarthritis(11:29) - How To Make Weight Management Plans That LastMathilde Kehler(23:52) - What Kind Of Person Could Make A Good Pain Coach?Tom Jacobs(30:38) - What Does A Professional Team “Injury Prevention”Warm Up Look Like?(31:57) - Ben’s Experience Working In Sport(35:56) - Unique Injury Prevention Warm Ups(41:08) - Is There Still A Role For Screening In InjuryPrevention?Matt Phillips(44:08) - Which Is The Least Competitive Running Event? You can find Ben across Social Media: @BWhybrowPhysioSend in Questions, Stories & Suggestions to clinicalcommunication@outlook.com