My Duvet Flip by Jack Parsons

Episode Guest:Matt Madrigal is the Chief Technology Officer at Pinterest, where he leads product management, engineering, and infrastructure for the platform. With a career spanning eBay, Google, and Fanatics, Matt is a seasoned e-commerce and tech leader passionate about building positive, high-impact user experiences.Episode Timestamps:0:00 Introduction1:23 From Chico to Pizza Shop: Matt’s First Job3:45 Lessons in Work Ethic from Immigrant Parents5:32 What Hard Work Really Means8:01 The Cheers and Chores Philosophy10:46 Breaking into Tech & Early Career Moves13:30 Surviving the Dot-Com Boom15:58 Joining eBay and Learning at Scale19:15 Why Shopping & E-Commerce Hooked Matt21:40 Choosing Managers vs. Missions24:01 The Truth About AI & Early Career Jobs27:18 What Makes a Great Software Engineer30:12 The Red Flags in Tech Talent32:14 Key Lessons from Google35:17 Undoing Old Habits to Grow37:20 Why Matt Said Yes to Pinterest39:34 What Sets Pinterest Apart42:01 Using Pinterest to Inspire Youth Spaces44:00 Why Pinterest Is a Great Place to Work46:19 Matt’s Biggest Life Lessons48:35 Matt’s Duvet Flip: Solving Hard Problems with Great PeopleEpisode PartnersHg FoundationTogether with The Hg Foundation, we’re on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.https://bit.ly/4mwzRGsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Graham RogersGraham Rogers is the Co-CEO of Homes for Students, bringing a decade of leadership experience in student accommodation and a passion for a people-first culture.Kate ForesterKate Forester is the Managing Director at Homes for Students, known for her straight-talking leadership style, focus on team development, and deep commitment to delivering on promises.Episode Timestamps:0:00 Introduction 0:41 Meet Kate & Graham — Double Trouble 1:46 First Jobs: Paper Rounds & Waitressing 4:00 Early Money Lessons & Family Motivation 5:30 Advice for Young People Starting Out 8:00 How to Know When a Job Isn’t for You 10:35 From Waitressing to Banking to Leadership 13:20 Presence, Imposter Syndrome & Tangible Feedback 16:45 Independence & Grit in the Workplace 20:15 Climbing the Career Ladder the Right Way 23:05 Resilience: Why Young People Need More of It 26:15 Giving Feedback Without Fear 29:05 The Story Behind Homes for Students 32:00 How You Leave a Job Matters 35:15 Starting a Business: The Risks & Real Talk 38:00 Leadership Lessons from the Early Days 41:00 Building a People-First Culture 43:00 Dealing with Mucky Ducks in Business 45:00 Learning the Hard Way — Personal Reflections 47:30 What's Next for Homes for Students 49:00 Kate & Graham’s Duvet Flip Episode Partners📊 Compare the MarketDiscover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.https://bit.ly/4i53SvjDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Llorayah Timbou Faucher is a Degree Apprentice at Marks & Spencer who started as a quiet Christmas temp and is now inspiring future leaders. Her story is one of confidence, curiosity, and creating memorable moments for customers and colleagues alike.Episode Timestamps:0:00 Introduction 0:47 Starting as a Christmas Temp at 18 2:05 Nervous Beginnings & Not Knowing the Ropes 3:12 Learning the Power of “Just Ask” 4:30 From Quiet to Confident: Finding Her Voice 6:10 Falling in Love with Retail 7:45 When M&S Went from Job to Dream 9:10 Speaking Up as a Young Leader 10:35 Managing Dyslexia & Team Briefs 12:00 What Retail Teaches You About Life 13:30 Building Real Relationships at Work 14:55 The Role of Mentors in Her Journey 16:10 “You Can Do Anything, But Not Everything” 17:30 Learning to Prioritise & Focus 18:50 From Learner to Leader: Coaching Others 20:10 Inside the Degree Apprentice Programme 21:35 Advice for Future Christmas Temps 23:00 Llorayah’s Duvet Flip — Making People’s DayEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Kayte Houghton is the Payroll Lead at Marks & Spencer, where she’s risen from admin assistant to leading payroll for 65,000+ colleagues. A champion of resilience, Kayte’s journey from council house to career leadership shows what’s possible when passion meets opportunity.Episode Timestamps:0:00 Introduction 0:49 Kayte’s Early Life as a Teen Mum 2:15 Living on Benefits & Hitting Rock Bottom 3:40 The Courage to Visit the Job Centre 4:50 Discovering the Marks & Start Programme 6:10 Finding a Buzz in Admin Work 7:30 Gaining Confidence from Small Wins 8:45 Getting the Life-Changing Phone Call 10:10 Starting Her First Role at M&S 11:40 Learning the Power of Supportive Managers 13:00 Climbing from Admin to Team Leader 14:35 Reclaiming the Word “Ambitious” 16:00 How M&S Feels Like Family 17:20 Seeking Mentors & Giving Back 18:45 Imposter Syndrome & Belonging 20:00 Falling into Payroll — and Loving It 21:15 Why Empathy Matters When Handling Pay 23:10 From Post Room to Payroll Lead 24:30 Kayte’s Duvet Flip — Personal Pride & IdentityEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Kate Goolnik is a Food Business Graduate at Marks & Spencer with a passion for how food gets from supplier to shelf. From night shifts in nightclubs to store openings and sandwich logistics, Kate’s story is one of resilience, curiosity, and drive.Episode Timestamps:0:00 Introduction 0:48 Starting Out in Nightclubs During Uni 2:15 Learning to Work With Different People 3:20 The Supermarket Fascination 4:30 From Store Launch to Grad Scheme 6:10 Finding a Sponsor Who Opened Doors 7:55 “It’s Okay Not to Know” — Career Advice 9:40 Why M&S Just Felt Right 11:05 Primary School Doubts & Dyslexia Discovery 12:55 Overcoming Imposter Syndrome 14:30 Learning to Flip Your Mindset 15:40 Why Kate Loves M&S Culture 17:10 The Great Sandwich Challenge — A Lesson in Resilience 19:00 Learning from Mistakes and Supporting Others 20:20 Kate’s Duvet Flip — Why She Gets Up Every DayEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Alice Grennan is a Fashion, Home & Beauty Product Graduate at Marks & Spencer, where she’s building a multifaceted retail career. From lava flows to sustainable fashion, Alice’s squiggly career path is powered by passion, resilience, and confidence.Episode Timestamps:0:00 Introduction 0:48 Alice’s First Job at 13 — The £5 Paper Round 2:05 Hustling for Hospitality Roles 3:15 How Early Jobs Built Resilience 4:30 From Geography to Fashion — A Career Reroute 6:10 Falling in Love with Sustainable Style 7:45 Choosing M&S Over Another Grad Job 9:15 What It’s Like Working in Retail Over Christmas 11:00 From Shop Floor to Head Office — Seeing It All 12:40 Why Every Grad Should Start in Store 14:05 The Power of Rotations at M&S 15:45 Marketing, Buying & Plan A — Her Favourite Roles 18:00 Learning from Mentors, Leaders & Experience 19:30 Building Confidence in the Corporate World 21:00 Alice’s Duvet Flip — Why She Shows Up Every DayEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Jhorvis Tyrell is a Warehouse Operative at Marks & Spencer who started through the Prince’s Trust programme. From overcoming nerves to becoming a confident team player, he’s passionate about helping customers get their orders on time — every time.Episode Timestamps:0:00 Introduction 0:50 Meeting M&S Through the Prince’s Trust 1:45 First Impressions of the Warehouse 2:30 How Jhorvis Handled His Nerves 3:15 Becoming a Picker — What the Role Involves 4:40 Confidence, Colleagues & Community 6:00 “Don’t Give Up” — Advice for Job Seekers 7:15 Supporting His Mum Through Work 8:20 Learning Automation Skills 9:45 Why M&S Feels Like a Family 11:00 What It’s Like Working in the Warehouse 12:20 Favourite Roles: Picking vs Automation 13:30 Helping New Starters Succeed 14:30 Jhorvis’ Duvet Flip — Why He Gets Up Each Day 16:00 Final Thoughts on Confidence, Mentors & Pride in the JobEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Tom Coltman is a Store Manager at Marks & Spencer, having risen through the ranks from work experience to leadership in just seven years. He's passionate about building confidence, resilience, and opportunities for the next generation of retail leaders.Episode Timestamps:0:00 Introduction 1:21 Tom’s First Job — From College to Retail 3:10 Finding Confidence on the Shop Floor 5:05 Climbing the M&S Ladder 7:00 Stepping Up During a Christmas Crisis 9:15 What Makes a Great Manager 11:05 Role Models & Lessons in Leadership 13:12 How Empathy Built My Career 15:05 Why M&S is More Than Just Retail 17:22 Managing Stress & Staying Calm 19:00 Helping the Next Generation Flip the Duvet 21:15 Tom’s Duvet Flip — What Gets Him Up Every Day 23:00 Final Reflections & Words of AdviceEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Jane Mustoe is Director of Technology at Tesco, where she leads teams focused on enabling functions and driving innovation through cutting-edge tech. With a background spanning financial services and retail, she’s passionate about building products that truly connect with customers.Episode Timestamps:0:00 Introduction0:46 Meet the Director of Technology at Tesco1:51 Jane’s First Job & Early Lessons3:45 How Orchestras Taught Her to Lead Tech Teams5:36 Why Jane Chose Tech (Even in the Green-Screen Era)6:59 Product Obsession: Where Tech Meets Design7:44 Breaking into Tech as a Woman – Then and Now10:49 How to Stay in Control of Your Career12:15 Jane’s Roles in Tech: Then vs. Now14:45 Tesco’s Four Tech Families Explained16:01 Why Jane Still Chooses Product Today16:54 Is AI Making Better Technologists?18:06 From Finance to Retail: Making the Career Leap19:50 Signs It’s Time to Make a Career Move20:55 Why Retail — and Why Tesco22:06 How to Stand Out When Applying to Tesco24:31 Tesco’s Culture of Realness & Opportunity26:03 What Makes Jane Happy at Tesco27:35 What Her 1,400-Person Tech Team Actually Builds29:11 Innovation Labs: From Idea to Store in Weeks31:00 Frictionless Shopping & the Future of Retail32:45 AI, Apps & Accessible Innovation34:28 The One Trait Behind a Great Tech Career35:08 Jane’s Duvet Flip: Why She Gets Out of BedEpisode PartnersHg FoundationTogether with The Hg Foundation, we’re on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.https://bit.ly/4mwzRGsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Nicola Green is the Chief Communications and Corporate Affairs Officer at Virgin Media O2, where she leads all internal and external communications, brand PR, and public affairs. With over two decades of experience, she’s a driving force behind major industry campaigns and a passionate advocate for building trust through authentic communication.Episode Timestamps:0:00 Introduction0:43 Meet Nicola Green: Role at Virgin Media O21:18 Paper rounds and the power of early graft2:30 Building confidence through work, not textbooks3:49 The teacher who fuelled Nicola’s drive5:08 The impact of setbacks and self-belief6:35 Balancing hard graft and glass-half-full mindset8:00 Learning from the hard parts of the job9:42 Internal vs external comms: what Nicola learned11:01 Helping others see the opportunity12:31 Why mentors matter (and when to move on)13:53 The fearlessness of youth vs corporate caution15:16 The 6-letter hustle that unlocked her career17:04 Staying curious in the boardroom19:01 Bringing the customer into every conversation20:12 18 years at O2: from startup spirit to industry impact22:41 From iPhone launches to Beyoncé at The O224:45 Why you don’t need to know tech to work in telco26:03 Writing is still a superpower27:47 How AI helps — and hinders — comms30:00 AI as a starting point, not a solution32:58 Daisy AI: Using tech for good34:00 Will AI replace comms jobs? Nicola’s view36:16 The three life lessons Nicola lives by37:30 Why connections are your career currency38:20 Nicola’s duvet flip: enjoying the work, being a role modelEpisode PartnersHg FoundationTogether with The Hg Foundation, we’re on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.https://bit.ly/4mwzRGsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Adrian Goddard ACIPP is the Commercial Director at the Chartered Institute of Payroll Professionals (CIPP), where he leads commercial growth strategy, bringing together sales, marketing, and events to deliver value for members, partners, and the wider payroll community. With over 20 years of cross-sector commercial expertise and more than a decade in leadership, Adrian is passionate about championing payroll as the heartbeat of every organisation.Episode Timestamps:0:00 Introduction0:41 Meet Adrian Goddard — Commercial Director at CIPP1:46 Adrian's rap surprise for Jack3:03 The origin of Adrian’s lyrical talent4:36 How poetry, church, and gospel performances built confidence6:00 Understanding and overcoming fear7:00 Imposter syndrome at director level8:50 Choosing confidence over regret10:01 Adrian’s unexpected route into payroll13:31 Advice for job seekers and interview moments that matter15:20 The power of people: community, counsel, and coaching16:55 Grieving, counselling, and building emotional intelligence18:36 The 4 types of support every leader needs20:00 Vision, coaching, and becoming a director at 3321:00 Breaking glass ceilings as a Black leader22:35 Message to young Black men aspiring to lead24:00 Home discipline and leadership authenticity25:30 Why payroll is vital to every business27:20 The emotional impact of getting pay wrong28:50 Learning payroll from the inside out (with help from his wife)30:10 What a Commercial Director at CIPP really does31:15 How AI is changing the payroll industry33:00 Why young people should consider a career in payroll34:20 How CIPP is reaching the next generation35:15 Innovating with festivals, strategy, and youth-led ideas37:21 Adrian’s invisible success: the 3 Cs of his leadership brand39:31 Adrian’s Duvet Flip: freedom, family and faithEpisode Partners📊 Compare the MarketDiscover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.https://bit.ly/4i53SvjDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Joanne Musselle is the Group Chief Underwriting Officer at Hiscox, where she oversees global underwriting strategy and risk management. With more than two decades in the industry, Joanne is passionate about mentoring future leaders and showcasing insurance as a career that powers progress.Episode Timestamps:0:00 Introduction0:46 Why Joanne said yes to My Duvet Flip1:21 Growing up in Barry, Wales2:28 Early jobs that built Joanne’s work ethic3:49 Lessons from working in a hospital5:03 Discovering a career in insurance6:13 Handling rejection and the power of feedback8:15 Overcoming “feedback fear”10:09 Tailoring feedback to different personalities12:33 The surprising scope of insurance13:42 Why you must understand insurance end-to-end15:21 Claims as the “shop window” of insurance15:54 Explaining underwriting with M&Ms17:04 How insurers price risk18:57 The impact of climate change on insurance20:02 The real purpose of insurance: pooling risk20:55 Lifelong lessons from parents and early mentors22:12 Why striving for perfection holds you back22:56 Moving to Singapore — a career-defining leap24:39 Building confidence by taking opportunities26:40 The importance of generosity and community27:50 Mentorship and the value of giving back28:17 22 years at Hiscox — why Joanne stayed28:55 The non-negotiable values that guide Hiscox30:05 Why young people should consider a career in insurance32:14 How cyber and AI are shaping the future of risk32:44 One action to take if you want to be an underwriter34:27 Joanne’s duvet flip – what gets her out of bed in the morningEpisode PartnerHiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Laura Shaw is Head of Digital Trading at Hiscox UK, where she leads the integration of technology and broker relationships to drive growth. With over 25 years at Hiscox, she has held 12 different roles, championing change and the development of future talent.Episode Timestamps:0:00 Introduction0:09 Why Laura said yes to My Duvet Flip1:12 First job lessons — from WH Smith to the post office2:20 Why applying for more than one job matters3:40 Discovering insurance after university4:57 Surprises about the insurance industry5:04 26 years, 12 jobs — Laura’s Hiscox journey6:01 Moving from trainee underwriter to new opportunities7:02 Taking risks and battling imposter syndrome7:56 Learning new skills in different locations8:46 Why meeting people in person matters9:39 Dealing with things going wrong — honesty first10:20 Finding confidence and being authentic at work11:32 Why people are at the heart of Hiscox12:14 When colleagues leave — keeping relationships alive12:57 Laura’s current role — digital trading explained13:56 Bringing AI into insurance15:18 The skills needed to use AI effectively17:10 Top three skills Laura looks for in her team18:08 Secrets to a successful insurance career19:04 Why young people should join insurance20:16 Laura’s advice for your first day at Hiscox20:52 The two reasons she’s stayed 26 years21:58 One word to sum up her career: change22:45 How to embrace change as a journey23:14 Laura’s duvet flip — the future of insuranceEpisode Partner:Hiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Steve Parry is Group Claims Director at Hiscox, where he leads global claims operations with a focus on fairness, innovation, and helping customers navigate challenges.Episode Timestamps:0:00 Introduction0:33 Steve’s first job in Manchester1:29 Why Steve chose insurance over the family business2:37 Starting in claims with just £250 authority3:35 From Manchester to London – chasing bigger opportunities4:33 Restless ambition and the “Incredible Hulk” drive6:02 Core values: fairness, respect and honesty7:55 Lessons from a $20m mistake in South Korea9:39 How competition shaped (and humbled) Steve’s career11:49 Building winning teams: Negative Nellys and Analytical Andys14:19 Coaching and steering teams to success16:11 The toughest jobs Steve’s ever had18:17 Steering noisy meetings back on track19:39 Why “Steering Steve” became his superpower21:00 The future of insurance: change and agility22:43 Why customer journeys will define the industry24:31 Balancing tech, AI and the human touch27:19 How AI is reshaping claims and service29:02 Why insurance claims is an exciting career path30:39 Data, prevention and the future of claims32:46 Why Steve is passionate about mentoring35:22 The power of being restless and authentic37:24 Why crab moves matter in your career38:58 Steve’s duvet flip – what gets him out of bedEpisode PartnerHiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Chris Loake is the Group Chief Information Officer at Hiscox, where he leads global technology, data, and cybersecurity. With a career spanning finance, banking, and technology, Chris is passionate about resilience, adaptability, and building winning teams.Episode Timestamps:0:00 Introduction0:43 Chris’s first ever podcast1:17 From paper round to first jobs2:00 Advice for your first day at work2:32 From Harvester to accountancy3:21 Why hating a job can be valuable3:56 Discovering technology by accident4:48 Building a first career plan5:52 How to succeed with “no skills or experience”6:38 Programming vs leading7:14 Routes into technology: apprenticeships and bootcamps8:25 Tech roles that aren’t coding9:19 What makes someone “super techie”?9:51 Lessons from technology for life balance10:43 Building resilience through sport and work12:03 Why you should never be the fastest in the club12:26 Work with people who inspire you13:02 What to ask in a job interview14:02 Discipline vs motivation15:21 How to stay disciplined in your career15:50 Career pivots and lessons learned17:04 Running towards the hard stuff17:31 Why failure matters18:04 The record label failure story19:00 Why Chris chose business over entrepreneurship20:28 What makes a true entrepreneur21:38 Small business vs large business experience22:46 Go where the people inspire you23:32 Career pivots vs job hopping25:00 Landing a first job in tech25:49 What a Group CIO really does27:04 How to experiment with new technologies28:17 Transferable lessons between tech and careers28:54 CIO vs CTO explained29:33 The career steps needed for leadership in tech29:39 Why Chris joined Hiscox30:47 Technology as a competitive advantage31:38 Supercharging people with technology32:44 Why adaptability is the ultimate skill33:27 From asking two questions to asking 20034:15 Chris’s invisible success35:23 Chris’s duvet flip – what gets him out of bedEpisode PartnerHiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:James Brady is the Property Divisional Director at Hiscox, where he leads underwriting and strategy across the UK property market. With over 18 years at Hiscox, James has built teams, led growth, and championed insurance as one of the world’s best-kept career secrets.Episode Timestamps:0:00 Introduction0:41 James on demystifying insurance careers1:12 First job and early lessons in pensions2:33 How to stand out in a competitive job market3:28 Knowing your differentiator in interviews4:40 When a “good vibe” job isn’t the right fit5:28 Why you should never leave without another role lined up6:21 The role of recruiters and how to spot a good one8:12 Why you must drive your own career9:41 The non-linear path to success10:46 What Hiscox taught James about opportunity12:22 Why insurance is the world’s best-kept career secret13:36 The variety of careers inside insurance14:57 How the Lloyd’s of London market works16:58 Local vs London underwriting explained18:56 Why James has stayed 18 years at Hiscox20:39 What makes a great manager22:17 The hardest and most rewarding part of managing people22:53 Moving from London to Manchester — a career-defining opportunity24:20 What to consider before saying yes to a big move26:09 Rebuilding the Manchester team and brand27:31 The power of consistency and being as good as your word28:28 Specialising in media and technology insurance29:49 Insuring content creators, designers, and media giants31:07 Why join Hiscox and the insurance industry today32:46 James’s duvet flip – what gets him out of bed in the morningEpisode PartnerHiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Cath Frost is the Chief Operating Officer at Hiscox UK, where she leads over 400 people across operations, data, change and customer service. With a career spanning finance and insurance, Cath is passionate about building high-performing teams and creating brilliant customer experiences.Episode Timestamps:0:00 Introduction0:41 Cath’s first ever podcast experience2:04 Why Cath joined the insurance industry4:16 The hidden opportunities in insurance6:42 What Cath would do differently starting out8:19 Worrying, planning, and career growth10:02 Should you always have a five-year plan?11:33 Why building teams matters more than titles12:09 What does a COO really do?15:31 Six jobs in one: inside Cath’s COO role16:14 Jack’s customer experience with Hiscox17:50 The three pillars of customer service at Hiscox18:57 How to start if you want to be a future COO20:29 Finding happiness at work (and when Cath didn’t)23:32 Creating brilliant teams and finding purpose25:18 Why fun at work is non-negotiable26:40 The employee–employer balance of responsibility29:12 Educating first-time employees about expectations32:07 Why curiosity is Cath’s biggest career advice34:37 One year at Hiscox: what opportunity means35:52 Cath’s duvet flip – what gets her out of bedEpisode PartnerHiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

My Duvet Flip x Hiscox Takeover Trailer.

Episode Guest:Valerie Michie is the CEO of Choice Care Group and a passionate advocate for the power of social care careers. With a background in leadership across multiple sectors, she’s committed to making care more visible and accessible for the next generation.Careers at Choice Care Group:https://bit.ly/45epykUEpisode Timestamps:0:00 Introduction0:42 Why Valerie joined My Duvet Flip1:44 Valerie’s first proper job at Asda3:23 Lessons in communication and teamwork5:00 Becoming a better communicator through listening7:06 Pushing through discomfort and growing confidence8:19 From graduate uncertainty to KPMG9:32 Realising accountancy wasn’t her calling11:02 When to move on or stay in a job12:47 The “black circle” diary reflection method13:44 Worst money mistake Valerie ever made14:28 The power of saving early: Valerie’s top money tip16:12 Why reflection matters in your career18:30 Reflecting as a team in the care sector20:03 Why young people rush — and shouldn’t21:29 Valerie on becoming a CEO23:06 Advice for new starters in any industry24:11 Give it a year — Valerie’s rule of thumb25:57 What a CEO actually does at Choice Care Group27:00 Career paths within care: Support Worker to Manager28:44 What makes a great care worker?30:01 Why care is a brilliant industry for young people31:05 Making care and support more visible33:00 What young people told Valerie about joining care34:28 Where Choice Care Group operates35:09 Why join Choice Care Group?36:06 What care taught Valerie that corporate life didn’t37:00 “Choices Got Talent” and holding hope for others39:45 Valerie’s advice to care job applicants41:22 Valerie’s life lesson: listen first43:39 Valerie’s duvet flip: what gets her out of bedEpisode Partners📊 Compare the MarketDiscover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.https://bit.ly/4i53SvjDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Jane Kielty is the CEO of Aon across the UK, Ireland, and South Africa, bringing over 20 years of experience in insurance, pensions, and reinsurance. She is passionate about early careers, client service, and inspiring purpose-driven work.Episode Timestamps:0:00 Introduction0:45 First meeting Jack & flipping the duvet (literally)2:00 From fish & chips to the boardroom4:10 Early lessons in customer service and hard work6:05 The RAF dream that shaped her resilience8:15 Pivoting from law to insurance10:30 Building a 20-year career at Aon13:05 Positivity, energy and choosing happiness15:25 What makes someone great in client service17:40 The 2004 career plan that changed everything19:50 Learning AI as a CEO — and what it taught her22:05 Why curiosity and listening are critical soft skills24:15 What schools don’t teach (but should)26:40 How to think about money and avoid regrets29:00 Why Aon’s early careers programme stands out31:10 Making insurance, pensions & reinsurance exciting33:15 Purpose, impact and working with clients35:00 Her invisible success: treating every pound as her own37:10 What flips her duvet every morningEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe’s leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS📊 Compare the MarketDiscover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.https://bit.ly/4i53SvjDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/