RB Radio

Looking to buy your next hotel, motel, caravan park, or management rights?Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/In this Episode, Trudy sits down with Carla and Liam to unpack the 40-year brand journey of Resort Brokers and why they decided it was time for a full rebrand. Carla walks through the early days of beige business cards, lime green logos and horizontal magazines, and how the brand evolved as the business grew, the market changed, and social media and personal branding became impossible to ignore. Liam shares what “brand” really means beyond a logo: the feeling people have after every touchpoint, from events and IMs to office signage and how the team shows up in person. Together they break down the thinking behind the new look and why it finally feels aligned with who Resort Brokers really are as accommodation specialists, not just another real estate agency.Follow Resort Brokers:https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustraliahttps://www.youtube.com/@resortbrokersauhttps://www.tiktok.com/@resortbrokersauTimestamps:00:00:00 - Introduction00:00:24 - If service fails the brand fails00:00:32 - Trudy introduces Carla and Liam00:02:10 - How Carla accidentally became the family brand guardian00:05:16 - The many lives of the Resort Brokers brand00:08:17 - Moving from black and white to a fresh accommodation led identity00:09:16 - What a brand really is in 202500:11:25 - Personal brands social media and experience driven branding00:15:11 - The challenge of branding multiple asset classes00:19:09 - Three brand pillars properties firm brand and personal brand00:20:00 - Bespoke IMs that mirror the developers vision00:22:33 - Why the new look finally feels like “us”00:23:34 - Old school prospecting 20 visits a week00:24:23 - Note cards stamps and why physical mail still cuts through00:26:08 - Service as the real brand in a world of OTAs00:28:36 - Why video is still the most underused growth lever for operators00:30:03 - Turning one shoot into a library of content00:31:30 - Keeping up with clients’ marketing and what’s next for the brand00:32:06 - Reviews

Looking to buy your next hotel, motel, caravan park, or management rights?Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/In this episode of Resort Brokers Radio, Trudy and Josh delve into part two of their groundbreaking motel report, a decade-long study of the accommodation industry. They discuss the importance of addressing profit and loss (P&L) statements well in advance of bringing properties to market, emphasizing that proactive management can lead to better outcomes. The conversation highlights the strategic decisions made by a particular motel group that has acquired multiple assets in Southeast Queensland, focusing on renovations and the potential for significant returns. Listeners are invited to access the full report for deeper insights into industry trends and success stories.Follow Resort Brokers:https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustraliahttps://www.youtube.com/@resortbrokersauhttps://www.tiktok.com/@resortbrokersauTimestamps:00:00:00 - Introduction00:01:15 Motel industry 10-year study.00:04:55 Finance valuation process explained.00:08:38 Preparing financials for sale.00:14:20 Repositioning existing motel assets.00:15:20 Affordable housing trends in tourism.00:21:19 Risk and reward in valuation.00:24:10 Industry bounce back after COVID.00:28:52 Tourist markets post COVID growth.00:31:10 Regional accommodation market shift.00:36:00 Motel valuation challenges.00:41:17 Importance of clean P and L.00:43:12 Management team in accommodation.00:47:23 Management structure in hospitality.

Looking to buy your next hotel, motel, caravan park, or management rights?Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/In this episode of Resort Brokers Radio, hosts Trudy and Josh are joined by Jordan and Ryan to unpack insights from the first-ever industry motel report. They share key findings from their nationwide roadshow and how the motel landscape is evolving. The conversation dives into why maintaining strong room rates is crucial in a competitive market and how operators are managing rising costs like cleaning and utilities. With a genuine passion for the motel industry, Trudy and Josh reflect on the valuable feedback gathered from across the country and share their excitement for what’s next in the sector.Follow Resort Brokers:https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustraliahttps://www.youtube.com/@resortbrokersauhttps://www.tiktok.com/@resortbrokersauFollow Jordan and Ryan: https://www.linkedin.com/in/jordan-hayes-780380223/ https://www.linkedin.com/company/knight-frank/ https://www.linkedin.com/company/opteonsolutions/ https://www.linkedin.com/in/ryandanaher/Timestamps:00:00:00 - Introduction00:01:04 First ever industry motel report.00:06:04 Yield spread in tourism sectors.00:10:09 Motel industry's role in housing.00:12:53 Management's impact on valuation.00:18:20 Institutional roll-ups in motel industry.00:20:07 Real estate price escalation.00:25:50 Valuation certainty in real estate.00:30:34 Domestic tourism trends in Australia.00:34:08 Regional real estate market trends.00:39:15 Cost challenges for operators.00:41:12 Rising wage costs in hospitality.00:45:27 Data-driven partnerships in valuations.

Looking to buy your next hotel, motel, caravan park, or management rights?Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/In this episode of Resort Brokers Radio, hosts Trudy and Josh dive into the insights from their first-ever motel report. They discuss the evolving landscape of the accommodation industry, emphasizing the importance of profitability as a key driver for long-term success. The conversation highlights the value of properties, regardless of location, and how previous perceptions of per key rates have changed. Listeners will gain insights into the latest trends, success stories, and predictions for the future of hotels, motels, caravan parks, and management rights. Follow Resort Brokers:https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustraliahttps://www.youtube.com/@resortbrokersauhttps://www.tiktok.com/@resortbrokersauTimestamps:00:00:00 - Introduction00:00:22 Profitability drives accommodation industry.00:06:10 Supply and demand dynamics.00:08:56 Valuers' role in accommodation sales.00:11:15 Property pricing and demand dynamics.00:14:26 Record deals and market trends.00:21:23 Profitability driving industry trends.00:24:18 Valuation metrics in the industry.00:28:14 Regional value opportunities in Australia.00:30:00 Motel Report presentation and feedback.

Looking to buy your next hotel, motel, caravan park, or management rights?Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/In this episode of Resort Brokers Radio, host Trudy welcomes back her co-host Nathan, who shares insights from his successful transition from Central Queensland to Brisbane's dynamic accommodation market. The episode features special guest Paul, a finance expert with over 20 years of experience in the industry. Paul discusses the importance of early financial discussions for potential buyers entering the accommodation sector, emphasizing that well-packaged transactions can greatly influence banking outcomes. Listeners will gain valuable advice on navigating the complexities of management deals and the current trends in the hotel, motel, caravan park, and management rights markets.Follow Resort Brokers:https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustraliahttps://www.youtube.com/@resortbrokersauhttps://www.tiktok.com/@resortbrokersauTimestamps:00:00:00 - Introduction00:01:06 - Meet the Guests00:02:16 - CLAS Financial Solutions00:03:58 - Building Relationships in Business00:05:25 - Understanding Client Needs00:06:40 - The Role of Finance Brokers00:08:35 - Packaging Deals for Banks00:10:11 - Navigating the Market00:12:25 - The Importance of Pre-Approval00:14:15 - The Dynamics of Banking00:16:09 - Understanding Asset Classes

Looking to buy your next hotel, motel, caravan park, or management rights?Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/In this episode of Resort Brokers Radio, host Trudy welcomes John from Mandala Hotels and Resorts, who previously worked with Asset Solutions. John discusses the dynamics of the accommodation industry, focusing on the unique opportunities available in purchasing properties at a fraction of their replacement cost, particularly those built in the 60s, 70s, and 80s. He addresses the misconceptions around leasehold properties, emphasizing that the right risks can lead to significant financial returns.Follow Resort Brokers:https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustraliahttps://www.youtube.com/@resortbrokersauhttps://www.tiktok.com/@resortbrokersauTimestamps:00:00:00 - Introduction00:01:00 - Guest Introduction 00:01:46 - Mandala Hotels and Resorts Overview00:02:22 - Defining Smaller Properties00:03:39 - Regional Expertise and Property Size00:04:01 - Investment Strategy and Fund Structure00:05:05 - Leasehold vs. Owner-Operator Risks00:06:54 - Market Changes and COVID Impact00:08:21 - Replacement Costs and Economic Viability00:10:07 - Current Market Trends in Domestic Tourism00:10:28 - Repositioning Properties for Value00:11:55 - Cross-Pollination of Customer Bases00:13:30 - Understanding Customer Preferences00:14:36 - Research and Data Utilization00:16:41 - Property Inspections and Historical Knowledge00:19:52 - Market Competition and Strategy00:21:55 - Overview of Investment Funds00:24:13 - Returns and Investor Satisfaction

Looking to buy your next hotel, motel, caravan park, or management rights?Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/In this exciting episode of RB Radio, hosts Frank and returning guest Winston, and co-host Chenoa delve into the complexities of the accommodation industry. They discuss key financial aspects, including the importance of understanding payroll and the clarity needed when signing contracts, especially concerning the calculation of key values. The episode emphasizes protective mechanisms like clawback and clawforward, highlighting their significance from both purchaser and owner perspectives. Listeners will gain insights into market trends, expert predictions, and personal success stories within the world of hotels, motels, caravan parks, and management rights.Follow Resort Brokers:https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustraliahttps://www.youtube.com/@resortbrokersauhttps://www.tiktok.com/@resortbrokersauTimestamps:00:00:00 - Introduction00:02:14 - Deep Dive into Management Rights Deals00:03:01 - The Art of the Deal00:03:43 - Understanding Clawback and Clawforward00:05:44 - Importance of Financial Operations00:11:46 - Transparency in Payroll and P&L00:17:18 - The Role of Trust Accounts00:20:40 - Navigating Due Diligence00:30:01 - Engaging with Body Corporate

Looking to buy your next hotel, motel, caravan park, or management rights?Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/In this episode of RB Radio, hosts Frank Matus and Trudy Crooks dive into the dynamic world of the accommodation industry, discussing the critical role brokers play in connecting buyers and sellers. They emphasize the importance of understanding hotel operations during the buying phase and the need for thorough financial analysis, including wages in profit and loss statements. The conversation also touches on the transition from corporate environments to managing businesses in the accommodation sector, offering valuable insights and advice for those considering this career move. Follow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauTimestamps: 00:00:00 - Introduction00:03:35 - Winston's Journey from Corporate to Management Rights00:04:10 - Catalyst for Change: Family and Career Decisions00:06:19 - Transitioning to Management Rights00:09:21 - The Importance of Support and Guidance00:11:09 - First Acquisitions: Seaview and Breeze00:12:55 - Operational Efficiencies in Management Rights00:18:10 - Understanding Payroll and P&Ls00:20:16 - Strategic Planning for Acquisitions00:22:58 - Expanding to Noosa: Rise and Cocoa00:30:04 - Latest Acquisition: Sovereign on the Gold Coast00:31:43 - Future Opportunities in Brisbane Market

If you're looking to bring expertise, high-quality networks, and four decades of experience to your next deal, contact us: https://www.resortbrokers.com.au/contact/contact-us/In this episode of RB Radio, hosts Frank and Trudy, together with Trent Pevy, explore one of the most critical foundations of the accommodation industry: the lease. From motels and hotels to caravan parks, the landlord-tenant relationship underpins every successful investment, and getting it right is essential.Drawing on years of experience and fresh insights from Trudy’s recent travels across the country, the duo and Trent unpack how a clear, well-structured maintenance and repair schedule can make or break property performance. Whether you’re a seasoned operator or just starting out, this episode offers a practical lens into what keeps accommodation businesses running smoothly behind the scenes.Key insights include:Why strong leases are the backbone of profitable accommodation venturesThe role of maintenance schedules in preserving value and preventing disputesHow to foster productive landlord-tenant relationshipsReal-life examples from operators across AustraliaWhat investors need to know before signing on the dotted lineFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauTimestamps: 00:00:00 - Introduction00:02:22 - The Evolution of Leasing in Australia00:04:13 - The Value of Leasehold Investments00:05:32 - The Role of Specialists in Leasing00:06:41 - Understanding the Landlord-Tenant Relationship00:08:57 - The Importance of Informed Investments00:10:23 - Specialization in the Accommodation Industry00:12:06 - Lease Tenure and Business Stability00:14:15 - Market Reviews and Their Implications00:18:01 - Balancing Interests in Lease Agreements00:20:21 - Negotiating Lease Terms00:21:59 - Average Lease Tenure Insights00:24:16 - Types of Landlords and Their Impact00:27:07 - Understanding Bonds and Bank Guarantees

In this episode of RB Radio, hosts Frank and Trudy are joined by David Ridgway, General Manager of Franchising at Quest Apartment Hotels, to explore one of the most successful franchise models in the accommodation industry.Often described as the “McDonald’s of hotels,” Quest has spent nearly four decades refining a business format franchise that delivers consistency, community engagement, and solid investor returns. With 96% of its properties franchised, Quest stands out as a trusted pathway for those wanting to run their own high-performing hotel business.If you're looking to bring expertise, high-quality networks, and four decades of experience to your next deal, contact us: https://www.resortbrokers.com.au/contact/contact-us/This episode dives deep into what makes the Quest model so successful, from onboarding and training to corporate support and real-time guest data that fuels continuous improvement.Key insights include:Why Quest is thriving and setting record salesWhat makes a high-performing Quest franchisee (and who it’s not for)How their franchisee training and support model sets them apartThe process of buying into a Quest business—and why the standards are highHow guest experience data shapes decision-making at every levelFollow Resort Brokers:https://www.instagram.com/resortbrokers/ https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersau Follow Quest Apartment Hotels: https://www.questapartments.com.auTimestamps:[00:00:00] Intro.[00:00:07] Franchise model in accommodation industry.[00:04:06] Franchise model advantages.[00:08:16] Network strength.[00:10:08] Mutual respect in business dynamics.[00:14:41] Franchisee success and support.[00:17:06] Corporate vs. Leisure Customers.[00:19:00] Personalised hotel experiences.[00:24:08] Ideal franchisee characteristics.[00:27:01] Franchise selection process explained.[00:28:19] Franchisee training and support.

In this episode of RB Radio, host Frank and Alex are joined by special guest Sam Hodgetts, partner at McAdam Siemon Business Advisors. Together, they unpack the evolving challenges in Queensland’s accommodation sector, including the decline in high-density developments and the growing pressure of the housing shortage.The conversation highlights why management rights are becoming more vital than ever and why every accommodation complex demands a hands-on, site-specific approach, not just a review of the numbers. Key insights include:-Why high-density developments are slowing across Queensland-The role of management rights in solving the housing shortage-Why are no two complexes the same? Boots on the ground matter-Common mistakes when relying solely on data to assess value-Real-world lessons from experts in development, brokerage, and accountingFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauFollow Sam of McAdam Siemon: https://www.instagram.com/hodgetts.sam/Timestamps: 00:00:00 - Introduction00:01:08 - Meet the Hosts and Special Guest00:01:36 - Macadam Seaman's Experience in Management Rights00:02:40 - Changes in the Management Rights Industry00:04:14 - Current Trends and Future Predictions00:08:08 - High-Density Living and Housing Shortage00:09:56 - Developer Insights on High-Density Accommodation00:10:43 - Challenges in the Current Development Market00:11:04 - Preparing Figures for Sale in Management Rights00:12:15 - Understanding Profit and Loss for Sale00:13:42 - Verification Process Explained00:15:27 - Navigating Differences in Financial Assessments00:18:12 - The Importance of Industry Specialists00:20:19 - Communication and Managing Expectations00:23:09 - CPI and Its Impact on Income00:25:08 - Final Thoughts on Preparation for Sale

In this episode of RB Radio, hosts Frank and co-host Alex dive into the exciting world of the accommodation industry, featuring Paul Grant and Cameron Wicking from Mike Phipps Finance. Together, they explore the growing trend of using finance brokers for securing both home loans and commercial financing, and why having access to multiple options and personalized service can make all the difference.They discuss the critical importance of selecting not just the right bank, but the right representative to navigate the complexities of the industry and secure the best possible deal. Key insights include:-The rise of finance brokers in securing both home and commercial financing-Why having access to multiple banks and experts gives you more options and better deals-The importance of building relationships with the right banker for long-term success-How brokers can streamline the loan process and offer confidence to both buyers and sellers-Why personalized service is essential in today’s lending environmentFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauFollow Mike Phipps Finance:https://www.instagram.com/mikephippsfinance/Timestamps: 00:00:00 - Introduction00:00:00 - Introduction to the Accommodation Industry00:01:17 - Meet the Guests from Mike Phipps Finance00:02:38 - Specialization in Accommodation Finance00:03:03 - Benefits of Using a Finance Broker00:04:36 - Advocacy and Cost of Broker Services00:05:36 - The Evolution of Mortgage Broking00:06:54 - Importance of Relationships in Finance00:08:04 - Confidence for Buyers and Sellers00:09:36 - The Role of Finance Brokers Beyond Transactions00:10:05 - Annual Reviews and Bank Interactions00:12:05 - Human Element in Banking Decisions00:12:37 - Impact of the International Economy00:13:38 - Interest Rates and Market Confidence00:15:03 - Resilience of the Accommodation Industry00:16:26 - Structural Changes in Banking00:18:10 - Shifting Bank Policies and Risk Appetite00:19:38 - Navigating Different Banks for Transactions00:21:30 - The Value of Independent Brokers00:22:13 - Interest Rate Trends and Market Dynamics00:25:16 - Cyclical Nature of the Accommodation Market00:27:21 - Advice for New Operators in the Industry

In this episode of RB Radio, hosts Frank and Alex welcome a special guest—John Mahoney, Founding Partner at Mahoney's Lawyers and a respected voice in the management rights industry. Together, they explore the essential role of communication and relationship-building in the accommodation sector, offering practical insights on how operators can better serve both clients and communities.From the shifting dynamics of hotels, motels, and caravan parks to the broader evolution of management rights, this conversation covers the trends, challenges, and opportunities shaping today's industry. You’ll also hear personal reflections and expert predictions from someone who's seen it all.Key insights include:-Why building strong professional relationships is a long-term investment in success-How the accommodation sector is evolving—and what that means for operators-Legal perspectives on managing risk and maintaining value-The role of clear communication in resolving complex challenges-What experienced leaders have learned from decades in the fieldContact Mahoney's:info@mahoneys.com.auhttps://www.mahoneys.com.au/contact/Follow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauTimestamps: 00:00:00 - Introduction00:01:02 - 10 Fatal Mistakes in Advertising00:01:13 - 404 Errors and Missed Opportunities00:02:06 - The Importance of Targeting and Expertise00:03:00 - Understanding Your Market and Messaging00:04:33 - The Call to Action: Clarity is Key00:05:56 - Creative Elements: Avoiding Cheesy Stock Images00:06:59 - The Buyer’s Perspective: It’s Not About You00:07:42 - Testing and Measuring for Success00:08:24 - Course Correction: Solving Roadblocks

In this episode of RB Radio, Frank Matus chats with two key leaders in the management rights industry, Alex Cook, Director of Resort Brokers and ARAMA, and Trevor Rawnsley, CEO of ARAMA (Australian Resident Accommodation Managers Association). Together, they unpack the very real, very personal side of management rights and why visibility, relationships, and service delivery are everything.You’ll hear how strong communication, presence, and genuine care for your lot owners can be the difference between a thriving management rights business and a stagnant one. From regulatory updates to professional development in Queensland and New South Wales, this episode dives deep into what it takes to stay compliant, credible, and connected.Key insights include:Why being seen doing your job is just as important as doing itThe crucial role that caretaking agreements and committee relationships play in business value How ARAMA advocates for operators through legislative change and educationWhat new entrants to the management rights industry need to knowThe power of local marketing and community engagementFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauFollow ARAMA: https://www.linkedin.com/company/aramanational/https://www.arama.com.au/https://www.facebook.com/aramanational/https://www.instagram.com/aramanational/Timestamps: 00:00:00 - Introduction00:00:37 – Overview of ARAMA's Role00:00:56 – Current Legislative Changes00:01:49 – Advocacy Role of ARAMA00:02:35 – Understanding Management Rights00:04:09 – Importance of Customer Relationships00:05:39 – Visibility and Communication00:06:05 – The People Business00:08:29 – Value of Management Rights00:09:46 – ARAMA's Support for Operators00:10:40 – Legislative Advocacy Efforts00:12:18 – Engagement with Government00:14:12 – Importance of Advocacy00:15:00 – Connection and Guidance for Managers00:16:11 – Management Rights Induction Training00:19:00 – Building Relationships with Specialists00:20:27 – Education and Professional Development00:22:00 – Compulsory Professional Development Launch00:24:29 – Benefits of ARAMA Membership

In this episode, Frank, Trudy, and Josh dive deep into the ever-changing world of the accommodation industry! From the latest market trends to insider tips, we unpack how data-driven strategies, rising domestic tourism, and interest rates are shaping the future! Plus, get expert advice on what it takes to succeed in this booming sector.Key insights include:-The importance of understanding income sustainability for potential buyers-The growing role of small businesses in the accommodation sector-Expert predictions on market trends and the future of accommodation-Personal success stories and lessons learned from industry professionals-The impact of Resort Brokers' research on market analysis and predictionsFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauTimestamps: 00:00:00 - Introduction00:00:56 - Celebrating 12 Episodes00:01:26 - Introducing Josh Mangelson00:01:48 - 40 Years in the Accommodation Industry00:02:32 - Evolution of the Business00:02:43 - Growth in Management Rights00:03:25 - Data-Driven Business Strategies00:03:49 - The Importance of Data in Decision Making00:04:51 - Data-Led Strategies at Resort Brokers00:05:23 - Impact of COVID on Tourism Market00:06:14 - Shift in Investment Trends00:07:05 - Attracting Investment Groups00:08:06 - Management Rights Report00:09:14 - Changing Market Dynamics00:10:18 - Trends in Property Turnover00:11:07 - Predicting Market Trends00:12:07 - Importance of Buying at the Right Time00:13:31 - Financial Stress and Market Opportunities00:14:25 - Impact of COVID on Business Decisions00:15:36 - Key Wins and Transactions in 202400:16:45 - Demand and Yield Compression00:18:02 - Shifts in Small Business Demand00:18:14 - Rapid Market Changes00:19:14 - Educating Clients on Market Trends00:20:01 - Understanding Yields and Multiples

In this episode of RB Radio, hosts Frank and Trudy are joined by special guest Craig Southee, Regional General Manager at CT Connections, as they delve into the dynamic world of the Australian accommodation industry, exploring its impressive $7 billion turnover across Australia and New Zealand. Together, they discuss the growing impact of artificial intelligence on corporate travel and how it’s transforming the guest experience by personalising services. They highlight the importance of understanding individual traveller needs, particularly for those who may not be tech-savvy, and explore how businesses can adapt to this new technology.Key insights include:-The significant $7 billion turnover of the accommodation industry in Australia and New Zealand-How AI is personalising the corporate travel experience and enhancing guest satisfaction-Addressing the needs of non-tech-savvy travellers in an increasingly digital world-Adapting to the changing landscape of hotels, motels, and caravan parks-The importance of understanding traveller preferences to stay ahead in a competitive marketFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauFollow Craig: linkedin.com/in/craig-southee-b01b4146https://www.ctconnections.com.au/Timestamps: 00:00:00 - Introduction00:02:00 - Guest Introduction: Craig Southey00:03:00 - Craig's Experience in Corporate Travel00:04:00 - Understanding Corporate Travel00:05:30 - Impact of COVID on Accommodation00:06:30 - Booking Trends in Corporate Travel00:08:00 - Role of Technology in Travel Management00:09:30 - Importance of GDS for Accommodation Providers00:11:00 - Getting on the GDS00:12:30 - Value of Travel Management Companies00:14:00 - Identifying Corporate Clients00:16:00 - The Role of Personal Relationships00:18:00 - AI in Corporate Travel00:20:00 - Becoming a Preferred Supplier00:22:00 - Using Procurement Tools00:24:00 - Delivering Great Service00:25:30 - The Importance of Compliance00:27:00 - Hyper-Personalization in Hospitality00:30:00 - Customer Information

In this episode of Resort Brokers Radio, hosts Frank and Trudy are joined by special guest Brendan Tutt as they dive deep into the accommodation industry. Together, they discuss everything from market trends to personal success stories, all while emphasising the importance of viewing the business through the lens of community and the human aspect. This is especially crucial when managing people’s homes within the accommodation sector. With over £40 million in transactions, the team highlights the critical role of maintaining a contractual schedule and how it helps guide operations. They also explore the dynamics between operators and Body Corporate committees, stressing the need for clear expectations in service delivery.Key insights include:- The importance of viewing the accommodation business through a community and human-centred lens- The critical role of maintaining a contractual schedule in guiding operational efficiency- Navigating the dynamics between operators and Body Corporate committees- Strategies for managing expectations and ensuring high standards in service delivery- Success stories from within the accommodation industry and lessons learned from over £40 million in transactionsFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauFollow TESSA Developments:https://www.tessagroup.com.au/https://www.linkedin.com/company/tessadevelopments/?originalSubdomain=auhttps://www.instagram.com/tessa_group/Timestamps: 00:00:00 - Introduction00:00:37 - Welcome to RB Radio00:01:10 - Introduction of Hosts and Set00:01:38 - Guest Introduction: Brendan Tutte00:02:19 - Brendan and Tim's Business Relationship00:03:09 - Scale and Magnitude of Business Deals00:04:02 - Brendan's Background and Business Evolution00:05:12 - Working with Best Friends and Family00:06:23 - Challenges and Benefits of Personal Relationships in Business00:08:05 - Tim and Brendan's First Meeting00:10:19 - Early Business Transactions and Settlements00:11:14 - Industry Sophistication and Changes00:13:06 - Focus on Service and People00:14:14 - Hands-On Management and Staff Involvement00:15:43 - Training and Education in the Industry00:16:06 - Roles and Responsibilities in Management00:17:39 - Changing Perceptions of Body Corporates00:18:45 - Current Challenges in Complexes00:20:13 - Understanding Client Demographics00:21:16 - Operational Consistency and Learning00:22:01 - Soft Skills and Community Building00:23:05 - Evolving Interactions with Committees00:24:20 - Innovations and Recurring Income Streams00:25:32 - Expectations and Consistency in Service00:26:45 - Importance of Contractual Schedules00:28:02 - Development Cycle and Market Needs00:29:43 - Affordability and Large-Scale Projects00:31:13 - Regional Market Opportunities00:33:03 - Wrap-Up

In this episode of RB Radio, hosts Frank, Trudy, and Josh are joined by a special guest, Dr Diaswati (Asti) Mardiasmo, Chief Economist at PRD Real Estate, to discuss the ongoing debates surrounding the funding and infrastructure of the Brisbane 2032 Olympics. They dive into the $7.1 billion Intergovernmental Agreement and question whether this expenditure is justified, given the pressing community needs like healthcare and education. The team also explores whether building new facilities is necessary when existing sporting arenas in locations such as the Sunshine Coast, Toowoomba, and Ipswich could be utilised. Key insights include:The $7.1 billion investment and whether it’s justified amidst other pressing needs like healthcare and educationWhether Brisbane needs a new stadium or can make use of existing sporting venues across South East QueenslandWhat the 100-Day Review means for the future of the Olympics in Brisbane and the importance of creating a lasting legacyThe divided public opinion surrounding the Olympics and its impact on the community, from job creation to housing affordabilityPotential property market growth and investment opportunities in Brisbane as we approach 2032Follow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauFollow Dr Mardiasmo:https://www.linkedin.com/in/dr-diaswati-asti-mardiasmo-78b4712/?originalSubdomain=auTimestamps: 00:00:00 - Introduction 00:01:01 - Guest Introductions00:02:02 - Asti's Background and Roles00:03:13 - Understanding the 100-Day Review00:05:17 - Value of the Review Process00:06:36 - Concerns Over Economic Impact00:08:15 - Infrastructure and Housing Issues00:10:11 - Stadium Considerations00:12:01 - Regional Benefits of the Olympics00:14:54 - Legacy and Housing Initiatives00:17:02 - Post-Review Decision-Making00:20:15 - Public Submissions and Community Input00:22:00 - Economic Impact of the Olympics00:24:43 - Comparative Budget Analysis00:26:31 - Property Market Predictions00:29:19 - Conclusion and Future Discussions

In this episode of RB Radio, hosts Frank and Trudy, together with guest Curtis Browning, dive into the often-overlooked world of management rights, a $9.4 billion industry. They explore the unique nature of management rights, where operators manage their own businesses while simultaneously serving the interests of lot owners.Key insights include:The people-centric nature of the management rights business and the importance of building strong relationshipsHow financial pressures and inflation are shaping the industry and leading to more scrutiny from investment ownersWhy support in property management is crucial for those considering a transition into management rightsPractical advice for navigating the responsibilities outlined in management rights contractsFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauFollow Curtis:https://www.instagram.com/investeps_property/ https://www.linkedin.com/in/curtis-browning-97940b68/?originalSubdomain=auhttps://www.investepsproperty.com/Timestamps: 00:00:00 - Introduction00:00:44 - Welcome to Checked In with Resort Brokers00:01:19 - Introduction of Hosts and Guest00:02:07 - Curtis Browning's Rugby Career00:03:23 - Transition from Rugby to Property Business00:04:14 - Challenges of Transitioning from Sports to Business00:05:17 - Building Relationships in Professional Sports00:06:00 - Transferable Skills from Sports to Business00:06:43 - Team Dynamics in Management Rights00:07:04 - Migration to Accommodation Industry00:07:42 - Curtis's Interest in Real Estate00:08:06 - Discovering Management Rights00:09:01 - First Management Rights Purchase

In this episode of RB Radio, hosts Frank and Trudy welcome special guest Irfan Kureshi from Infinite Finance Solutions. They delve into the intricacies of the motel industry, discussing how Irfan got into the motel game and the financial advantages it offers, such as free living and strong cash flow supported by banks. Irfan emphasizes the importance of operational integrity in the motoring industry, highlighting the minimal stock risk compared to other sectors like petrol stations. The conversation also touches on the broader Australian accommodation landscape, including market trends, expert predictions, and personal stories from the industry. Follow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersau Follow Irfan:https://www.linkedin.com/in/irfan-kureshi-jp-0a56a44b/ Timestamps: 00:00:00 - Introduction00:01:30 - Introducing Irfan Kureshi00:02:00 - Client Overview00:03:00 - Comparing Industries00:04:00 - Motel Investment Appeal00:05:00 - Understanding Profitability00:06:00 - Bank Financing Insights00:08:00 - LVR and Client Profiles00:10:00 - Banking Relationships